Only part of my order arrived but I cannot seem to get in contact with an agent.

Only part of my order arrived but I cannot seem to get in contact with an agent, only the virtual assistant who is not helpful.

I ordered 2 x small containers from a seller on e-bay.  One of the items was not in the package when I opened it.  I left positive feedback for the item that did arrive but it seems that on checking the order the 2 containers shared the same tracking number so as far as ebay is concerned the items are delivered.  I contacted the seller but they have not replied.  As I say only  1 container was in the package. How do I ring ebay up to speak to someone please?

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Only part of my order arrived but I cannot seem to get in contact with an agent.

You need to start a "not as described" return.  Seller will still be able to send the missing item or issue a partial refund but don't close your case until they do.  

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