Member To Member Support

Purchased a watch, received a empty package, within a post offices plastic bag, saying that if cont

Purchased a watch, which arrived, in a post office plastic bag saying content may be damaged if so ring them, the watch was missing, the envelope had been torn open & watch taken, I rang there susport phone number, only to be told I have to contact t...

Simple Delivery is increasing Royal Mail postage costs substantially

Why oh why are eBay ALWAYS messing around with things these days and making them worse? I list a lot of small items that can be posted with Royal Mail as standard letters and lower weight large letters. These cost 87p, £1.55, £2.00 or £2.40 to post d...

Simple Delivery - eBay Created Postage Labels 'Underweight'

Can someone confirm this please? Simple Delivery - where an eBay created label has an underweight weight stated on it at no fault of the seller then I understand this 'should' happen. If the label thus created by eBay then proves to state an underwei...

Simple delivery printer?

I used to use Custom delivery and have my items collected by Royal Mail and also requested they "Bring my label". This option doesn't seem to be available with Simple Delivery.The seller can get the label printed at the shop, but if the seller has bo...

Simple Delivery

I do not have a printer or a smart phone for the QR Code.If I am understanding this correctly I will not be able to sell items on eBay. Please can someone advise if I am correct.

Problems with selling UK to UK

Hi, I’m a seller and I’ve been contacted by a buyer that is getting an error message when trying to purchase my items. The error message say This seller does not deliver to your address. All of my settings/preferences say otherwise anybody able to he...

Simple Delivery

This is totally stupid. What are ebay doing, I am disabled and cannot get out of my house to go to a shop with my items. I do not have a printer to print labels. i have a royal mail account that i use to collect my parcels and they bring the labels w...

I want to return an item, dont wa3a refund but its a rubbish item

I want to return an item, I don't want a refund but the item is rubbish. The company were going to send it to there supplier but now not answering my messages. It was going to be tested to see its problem, it may help others wasting over £100 if they...

Simple Delivery will be rolled out to Business Sellers

My wife has just got off the phone with ebay Customer Support. She was informed that they don't know when, but Simple Delivery will be rolled out to Business Sellers. They first intend to smooth out any issues with Private Sellers over a non defined ...

Serial non payer with positive feedback?

I sold an item on Saturday to someone with a 100% positive feedback rating. They have completely failed to respond to my messages regarding payment and collection. Upon reading the feedback comments, they are all negative. After cancelling the order ...

Resolved! Seller breaking Ebay rules

Customer Service page, keeps stating cannot process please try again later

Help please with funds

Sold a item it was marked delivered on the 31st March ebay says it is available in balance but nothing is showing?

HM GOV. have sent me a nudge letter about selling,but am selling items from my personal collection

Have been selling off my unwanted stamps,postcards,books coins etc, over the last 4 years, nd according to HMGOV web ste, they state i the items are yours it doesnt matter how many you sell

Simple Delivery - Discrimination

As a senior citizen, I do not own a printer, I also struggle to walk and it is almost two miles to our sorting office which is only open from 08:00-10:00. At the moment I purchase my postage through the Roual Mail app and the postman brings a label a...

Bidding/Winning Confused.Com!!!

Hi wondering if anyone has any idea why this might have happened…placed a bid for a tracksuit (£45 top bid) and lost out at the last second which I have no problem with however having checked the winning bid they were LESS than my top bid any ideas w...

'Simple Delivery' - Responsibility for loss/damage - Proper clarification needed from Ebay....

This so-called 'Simple Delivery' is going to be a complete nightmare for buyers and sellers. Higher value items which would normally have to be sent by Royal Mail 'Special Delivery' doesn't seem to be included in this badly thought-out scheme, or for...

Email advisory

Hi everyoneI made a small purchase today and have recieved an email from ebay ( I think ) stating that a new device is using my account to make a purchase and is based in Buckinghamshire. It also said I should renew my password which I did a short wh...

Simple Delivery from Channel Islands

Does anyone know if simple delivery will cover postage of items from the Channel Islands as we have an independent postal administration and postage costs certainly from Guernsey are much higher than Royal Mail.

Resolved! Listings not showing up on eBay.

I have 2 medals listed but I can’t find them on eBay and they are not showing up in my ‘Other items’ . I have had no views in 24 hours which is unusual. Can anybody help please?

Simple posting

Am I correct in thinking that e bay are removing the option for me to post personally any item that I sell ?For instance if I have an item that is worth £500 , and I want to send it special delivery royal mail which has insurance of say up to 750 , w...

Postage

Please could someone explain the new postage system. I want to post items but my listings say buyer collect. It won't let me change the dispatch to post only! Thanks

Collection in Person

Can I still sell large bulky items as Collection in Person as a private seller once the new Simple Selling rules come into force? Are the opt out options only for letters under 100gm and under £10 and does this apply to bulky items having to be under...

Despatched from

I recently changed my address but when I list an item for sale the “despatched from” is my old address.How do I change this please?

Why are Ebay changing everything

Please can someone tell me why Ebay are being stupid and making things more complexthan needed. It used to be a simple selling platform that was easy to navigate but their addingmore and more ruddy rules, conditions, payment conditions that I don't w...

Simple Delivery Costs

I was going to list using simple delivery for the first time and have a question re the price eBay are quoting for postage that the buyer will need to pay. I am selling something that will be posted as a small parcel, the Royal Mail price for Tracked...

VAT

hello all, hope you are well, I finally decided to move to a business account but now I seem to be getting charged VAT on everything I sell, I make 30-40 sales a month making around £400-£500 a month, and I didn't think I had to pay VAT for those kin...

Buyer Protection Fees Affecting Sales

This is killing my business, as a seller i used to sell 5 to 10 records a week now selling none or at a loss. I already offer 100 % refund guarantee so this seems like stealth charging and so will be stopping using ebay shortly as it makes my prices ...

Age verification

I need to verify my age, the message says I need to use a credit card, but I do not have a credit card, only a debit card, is there another way to verify my age,after all, I’ve been on EBay since 2002, if I began then at 1 , ide still be of age! Actu...

the simple system ebay want to use. Are they stupid or do they want to lose every seller

ebay want to stop any seller from using anything other than their new SIMPLE SYSTEM and so if you have a supply of stamps you will have to dispose of them. It is up to ebay to withdraw this stupid demand and get back to normal

Ebay`s simple delivery

About "Simple delivery" would I need a home printer to print out postage labels ? As I always been using On Royal mails webpage bring my label. and they put the label on item being sent at my door.

Resolved! Postage

There is no longer an option for me to do custom postage, have they removed it in their quest to make everyone use Evri?

Refund for missing parcel

posted 2 items via post office 1 item not received so I refunded the customer I now think he should have raised a missing article . When I checked my receipts both proofs have same tracking number how do I go about getting a refund for missing articl...

Pending balance not available

Anyone else having problems with getting paid after it says your item as been delivered even though it says available but not showing in available balance

Ebay's obsession with making Private sellers into Businesses

Everything I keep reading about recent ebay changes seem to be based on "encouraging" private sellers to change to business accounts. This is obvious with the waiting 2 days for payment and new "simple" postage options just aimed at private accounts,...

If we are now PAYING for buyer protection, why is eBay STILL removing negs?

Why is ebay still removing negs from any seller who contests them? They are taxing customers now for.. I mean charging customers "buyer protection" ?! Referring to negs btw which are legitimate and meet eBays own policies (technically they can remove...

selling

we don't have smart phones or printers so simple delivery has ended our time on ebay .

Postage to France

I have sold an item to a buyer in France but there's no indication of any postage being charged. Impossible to contact ebay and the 'chatbot' is designed to send people round in circles.

Simple delivery

Can anyone please advise?So I’m now only able to select ‘Simple delivery’ as a postage option. Fine if it’s going to be easier and cheaper however I want to send an oversized package one size up from cabin luggage but it’s no longer an option. It jum...

eBay Buyer protection - lacking in option to get faulty Item replaced?

The new eBay buyer protection scheme, has still not fixed the hole in their process, whereby if an item is faulty and you want the seller (and they wants to also) just pay for the return postage and then send you a replacement, like you would in a sh...

Can not reply to any posts in Member To Member Support

sorry Can not reply to any posts in Member To Member Support ,i have asked ?

Refund not gone into my bank account.

After dealing with a very unhelpful seller I was given a refund last week, but as of today 5 days later no money has gone into my account, previously when I have received a refund it has taken 1 or 2 days, any help would be much appreciated.

New postage arrangements.

I sell stamps on Ebay. I don't want to use the new simple postage system which we, apparently, can't opt out of from 15th April.Most items are small and fit easily into an envelope and can go 2nd class, especially for low value items. Also we can use...

contact Ebay

I have been an eBay seller for over 16 years with 100% positive feedback for 2045. I usually love buying and selling on eBay, BUT I am broken to never using eBay again.This week I had to deal with "the buyer from hell". It started with her purchase a...

SIMPLE DELIVERY

With this new SIMPLE DELIVERY v I have to buy a Label Printer can anyone recommend one as there are literally hundreds to choose from

Send an invoice

I had an item that didnt sell one of the bidders has now made me an offer after the listing has ended, how do i send an invoice so they can make payment

global shipping programme

We lost a sale today overseas because there was no global shipping button for me to use global shipping ,Spoke to several customer service staff who couldn't help and finally the last one said cancel the order . A terrible situation having to cancel ...

Simple Delivery - Definitely NOT - A Nightmare

Just been trawling through the many emails (some despairing) really about this, shocking the way we are being treated. Have been caused so much stress from this, really at the end of my tether and are making plans to leave after almost 10 years. Will...

Simple delivery - make a complaint

I’ve just messsged someone via the eBay chat to voice my concerns about the new change “simple delivery” only, they totally agreed with me that selecting only RM and Evri is silly so will raise my concerns to the development team. If everyone who is ...

Simple delivery

Absolute horror story with simple delivery. You can't opt out, can't combine the shipping, can't cancel, and add another tracking, and in the end, there is no one to contact, an absolute disaster. So now, because the person bought two items, I have t...

SIMPLE SELLING:

EBAY is banning the use of POSTAGE STAMPS -I want to support my Local POST OFFICE= Is ebay trying to close Post Offices? After 20 years using Stamps with no problem.... GOODBYE EBAY

ebay is messing around with buyers money by posting fake sellers/non updated /deleted seller account

ebay has messed up with my purchase as they have posted a fake/deleted seller account for shopping. they have deducted my money on 24 march and still no respond nor my item arrived though i reported it on time . I am gonna report against ebay on fina...

Having no choice over postage , so I now won't sell on eBay

I don't like eBay anymore, because they are now controlling how I post my items, and will now not sell on eBay again

Safety Information - Product Documents How Do I Get It To Show The File Name ?

I have put a variation listing on today with several pdf's attached for the user guides and manuals, all these are just showing as English.pdf and not the actual file name, how do I change this ?

Paying postage twice it seems?

Hi I have an niggling issue and was wondering if anyone was having the sameWhen a customer buys an item,let's say £10 plus 2.94 postage which comes to £12.94 total When I purchase a shipping label the £2.94 it comes out of my total ebay available bal...

Scammers alert

I recently ordered an f30 wind deflectors and received wrong item. Which was for f10.Returned the item successfully and ordered again from another seller. Again got the same thing. He didn't return it, instead offered me half refund with the item. I ...

Hi I'm all ready send item back to seller with signature post but the seller don't doing refund

Have problem with seller Send item back but not received refund

Ad fee general

Hi, i recently sold an item and was charged £80 for “ad fee general”, what it is and why??? I recently received an email from eBay last October to be exact that it is now free to sell on eBay for private sellers except cars so was I charged this amou...

It's been 5 MONTHS!!! HOW LONG LEFT?!

Guys, I need your urgent advice and help. I sell PS4 controllers and have made a good amount from selling them. Why has eBay held onto my money for 5 months now?I have continuously tried to contact them, but they don't have any email or phone numbers...

The Last Straw ? This has got to be the most ridiculous "update" yet.

Almost as bad as the bizarre "buyer getting their goods but the seller having to wait to get their payment". If it does go ahead they will lose another long term seller.

New Buyers Protection Fees

Hi I am in dire need of some help with my ebay store. Basically I am a Graphic Designer & I already pay a 3rd party to post my items to buyers. It seems I therefore as a Private Seller & especially now ebay have introduced these changes I will have t...

Postage

Today I have been buying & selling on eBay for 25 years but this SIMPLE DELIVERY will be the end for me .I am 80 so I don’t intend to have to carry heavy parcels from my car to the post office . At present my postman collects , will call back if nece...

Simple delivery

So this will be compulsory from 15 April offering a choice of Evri or royal mail. I live right next door to a yodel collection point, but quite a walk away from Evri or a post office, neither of which are on bus routes. At 78 without a car, this is a...

Postage costs

Postage has changed.i want to decide who i use and how much i charge

New Postage Costs for Simple Delivery are NOT a saving!!

Having checked out independently delivery charges for Evri, the new costs eBay are charging us are higher than the actual cost than if we purchased ourselves!! Example : postable parcel or LL up to 1kg tracked £2.62. Parcel 1-2kg tracked £2.62 (same ...

Simple Dilvery

I've got some maps on Ebay that I send using a 120cm tube. What package option should I be using as they all look to be standard sizes (ie shoe box,jiffy bags)

payment

I have been a seller for over 10 years with 100% feed back.So my question is why is e-bay saying I have a pending payment until proof of delivery when the buyer has left feed back obviously recieved my item.This has been over a week now and still pen...

GSP and what is an abusive mail?

Hello, a couple of things I need a bit of advice on please: I sold a glass item to the States which arrived broken (and I accept that it did), received an 1800 word angry message from buyer demanding I refund him including the GSP fee, I declined and...

Relisting Fee

The buyer didn't read the description properly and now I have to pay to re-list

Resolved! Simple delivery

I am happy with taking my parcels to the post office.if eBay make simple delivery the only option I will not continue as a seller

Custom postage??

HI, can someone provide any answers? I have all my items set to 'custom postage' we have a royal mail account and so can do tracked items for less money than normal. However I am getting people arranging their own postage which would be fine but the ...

why is ebay refusing to send my messages?

when I sell an item I always send a message to the buyer to let them know I've posted it. I've done it for ages, but today ebay wouldn't allow my message to be sent. attached is a screenshot of what I got on my phone when i tried to send a message.wh...

Royal Mail Late Deliveries Affecting Service Metric

I have received a message from Ebay to say that I have too many 'Item not received' cases being opened by buyers due to late deliveries and if this is not rectified then my account is at risk of being down graded. As the items we sell are only very l...

Resolved! Simple Delivery

Would someone help me please. I am an elderly person who lives alone in a remote place with no neighbours and I’m worried about the simple delivery rules. I’ve been selling on EBay for over 20 years and all my parcels go by Large Letter post costing ...

Buyer claims item never arrived but then listed it for sale a few days later

My buyer claims his Nintendo Switch game never arrived. A few days later he confirmed the game still hadn't arrived and I quickly issued a full refund as I feared negative feedback. Out of curiosity (or plain luck) I noticed he was selling the same g...

Second chance offers

Having trouble buying second chance offers

Listing in search results

My listing went active yesterday but has not appeared in search results

No longer able to cancel postage labels!

So now we can't cancel a postage label ? Seriously! Why? I printed a label but put the wrong weight in. Normally not a problem as you just head over to the postage section and select cancel label. But all that does is throw up an error saying "this l...

Posting sold items..

How do contact ebay by phone please. I don't use a mobile phone so cannot get a QR code to print labels. I don't have a printer either. I am so fed up with Ebay changing everything.

Item listings arent showing up when searched

Hi, All of my listings are live but only half can be found. I have also tried searching by item number and they cannot be located.Other listings i do appear instantly. Some of the item numbers are:- 356726174786356725626617356728220623356725556206 Pl...

Resolved! Charged triple listing fee

Hi, I need help regarding listing fees on my vehicle sale.I originally listed my car for sale (listing fee £14.99). A buffoon accidentally purchased it but didn't know how to cancel. While sorting it out, I relisted the car. Shortly after, the buyer ...

Photos

Every time I try to create a listing it keeps saying I have missed something and taking me back to the photos? What am I doing wrong

CLASSIC VIEW

Upgraded account to a shop and my layout has changed, i can't stand it, it's awful, and can't find anything, i want to return to the classic view, i closed my shop but still have the same layout, i'm ready to leave Ebay as i hate this view. Someone s...

Listing problem. Buyer pays postage converts to Seller pays on listing.

Unable to list items for sale. Listing created for Buyer to pay for delivery changes to seller to pay (free delivery)! on listing. A member of my family has the same problem. EBay agent telephone call did nothing to help. I have 12 years listing expe...

How can I offer combined postage with these new Simple Delivery rules?

Do these new Simple Delivery rules mean I can no longer offer combined postage? If a postage label is automatically generated by eBay when an item sells surely that makes combined postage impossible...

Buyers have received both items but still showing as delivery pending on e-bay

I posted 2 items to 2 different buyers last Thursday (28th of March), both buyers have received them and given feedback, however on e-bay it is still showing pending delivery? Has anyone else had this and how do you rectify it?

Death of eBay - Buyer Protection Fee

Private seller, running a small business selling Lego Figures, was doing okay building up a small business. Pre October last year Selling a £1.29 figure, made £1.05 "profit"NowSelling a £1.29 figure, make £1.29 "profit" Pre October last yearBuyer pai...

Insured value with Evri does not cover the price achieved at auction

My options for delivery are limited by location and for larger items I need to use Evri however Evri insures at £25 for loss or damage during delivery. My item will sell for more than that so the "simple Delivery" label will not cover it in transit. ...

import charges

I live in France and purchased £2.91 DVD from the UK - the import charges i thought were 20% but here are £4.31 this is 150% . Can someone explain how this charge is calculated.

Full refund only adds up to half the cost

I've been awarded a full refund by eBay but the amount I've been refunded is only half the cost of the item. I don't know what to do I've tried contacting an agent but that not working

Cancellation request

I sold an item and the buyer is asking to cancel saying it was an accidental purchase. Am I allowed to decline the request? It’s so annoying.

Adding a postage fee after making a sale

Buyer can’t now collect after paying for item which I sold as collection only. However they are willing to pay a postage fee. How do I charge the additional fee ?

Buyer Cant Buy It Now, despite me giving option

I put an item up for sale and started the bid price for auction at £10 and the buy it now option at £20. However, i have a buyer who wants to buy now and there does not seem to be a buy it now option visible. I have looked and despite me selecting th...

Return

Buyer opened return on item bought for parts not working,Apple watch,Confirmed they wanted it for parts before dispatch,After receiving opened a return saying that it was Apple demo item property of Apple,However they have not returned it and current...

Resolved! Change postage status

I hand delivered an order I had listed as postage. I marked the order as dispatched ( I think incorrect) as I actually hand delivered to a local buyer. Ebay has the order as dispatched but not delivered. How do I complete the listing as delivered?

Buyer selling my item

I sold 2 items posted them 2nd class the same day. They were only small items that fitted into a small envelope. One arrived no problem. The other said it never arrived and got a refund because I couldn’t prove delivery. After the appeal ended the bu...

Resolved! purchased item has not arrived

Well, I purchased chocolates from one seller on the 13th, no communication since that, and on the 23rd, the seller provided me with the wrong tracking details, which say delivered on the 17th. I reported to eBay, and they closed my case in 5 minutes,...

Resolved! My items show free next day delivery regardless of set postage!! New bug??

My items are set for free 3-day postage service with an option for paid 1-day, yet they show free next-day delivery for buyers, causing major issues regardless of the set postage!! New bug?? No options to report it anywhere, this is ridiculous!!

Failure of Ebay to review favourably a decision to delete negative feedback from a buyer

At the end of February, I put on Ebay a number of diecast models that I have collected over the years and have now decided to dispose of them. One item was bought and posted off by me by Royal mail (UK). The parcel was delivered to the buyer and upon...

Seller sent invoices but will not post to location in his own country or mine

Selle advertised two items on Australia ebay. I wrote asking if he would accept bid from UK for posting to Australia. He agreed. I won and tried to pay but keep getting ebay message that "seller does not post to your location" despite invoice giving ...

Faulty item

I bought a second hand dash cam mid January for my new to me car from a private seller. The first time I used it, he had left recordings on the SD card and on the recording their were lines on the screen, so I contacted the seller to be told that the...

Delivered but showing as awaiting delivery

Item was delivered on the 31st as confirmed by buyer, but it still shows as waiting delivery

Postage to Global Shipping Programme -

I placed a £10.00 postage charge as item weights approx. 2kg and this was for next day delivery tracked. It has sold through the Global shipping program and I am only being given £3.70 towards postage - clearly I will be out of pocket and even if I p...

ebay keeping my money and postage

ridiculas situation where sold 3 items and sent by post office 1 mile away evri 7 miles away , i did not send by their own service evri obviously they have shares in that so i did not get paid for the items and the postage was apparently sent back to...

The Jury Is In ...........................

Having read many of the posts regarding Buyer Protection Fee, inability to send invoices, Global Shipping not working and the icing on the cake Simple Delivery, I have decided that I am taking all my listings down on 6th April. There has been plenty ...

Using Postage stamps to send internationally

I do not seem able to list international postage - i do not want to use pre-printed labels from Global Shipping Programme

Resolved! postage only on listings, but also shows up as click and collect

When I do a listing as postage only, it also keeps showing up as click and collect which I never clicked on when I make it go live.Every time I revise the listing, the click and collect will disappear , but later on its back on the listing..I give up...

Getting paid for item that is sold overseas when UK only item

Good evening,I have an item that has sold overseas (pre agreed with seller) but was listed as UK only. other than relisting with worldwide is there a way for the buyer to be able to pay?

Age verification postage - royal mail

This might helpToday I sent 2 items via age verification postage on going to the ebays purchase a label I found the only option was UPS at a cost of £10.35 or there abouts ( this was more than the buyer paid for the item + postage I had my option as ...

item short shipped

I am in dispute over a short shipment, only 25% of the £29.90 order was shipped. The seller said I could return item for a full refund but returning the item is extremely inconvenient for me so as there is nothing wrong with the 25% of the item that ...

Shoe fit

I sold a pair on converse and the buyer has messaged to say they don't fit properly. She states that I didn't mention in the description that they wouldn't tighten. I didn't mention it because it wasn't a problem and I wasn't aware it was a defect. E...

Global shipping return

Recently sold a used for restoration violin to a chap in the USA via the global shipping hub and a week after receiving it he says it has a small crack and is not fit for purpose this is after trying to tune it and breaking one of the strings return ...

Return item

Im sold wrong item .give Bayer money back and hi not send me back ma item .The eBay not help me because is case closed.

Is it possible to block ALL domestic buyers?

eBay member for over 20 years so I can usually resolve most issues myself - until now! 99% of my sales are to the USA (and that works fine for me) but as a result of eBay forcing Simple Delivery on us, I do not see why I should be forced to accept le...

Resolved! A seller has under paid the shipping fee from the US to the UK and now I have to pay the additional

A seller has under paid the shipping fee for an item I purchased from the US to the UK and now the item has arrived and is being held at my local Royal Mail depot until the £41.19 fee is paid.Who is responsible for this fee.The card that was left at ...

Unable to revise an active listing through the app

Hi there. Today I went to revise/amend an active listing, but eBay wouldn't allow me to do it through the app. It mentioned that I needed to do this through the browser, and amend my business policies. Any ideas?

not fit for purpose

I have contacted an eBay seller twice about a purchase made in November 2024 used 6 times ,product has failed/ not fit for purpose ,he has not replied what can I do ?

Demand for a refund

Hello from nopow_92. I have just received a demand to give member a full refund for a blood pressure machine I sold this person, sometime last year. He or she states it was the first week in December 2024. I can't find a slot on my stats page to conf...

Chainsaw

I recently attempted to purchase a chainsaw, however I got a notification stating as it was a bladed article I had to verify my age by entering credit card details of a card in my name (a debit card would not suffice).However, I don't have a credit c...

Warning about a buyer-

Hello all - I'd like to warn you about a buyer who has received an item from me and not paid me. I refunded the item because she advised me it had not been received which I think was untrue. She then advised me that the item 'had arrived' and she has...

Urgent: Refund Request and Action Against Fraudulent Seller

Dear eBay UK Support Team,I hope this email finds you well. I am writing to report a serious issue regarding my recent purchase on eBay. I purchased an iPhone 16 Pro Max from one of your sellers and paid the full amount through the platform. However,...

Husband and Wife Gnomes

Inappropriate cancellation of purchase. Seller claimed that the gnomes were broken, then they immediately put them back on sale.

The App shows free postage when it’s not

I’m relisting my items with Simple Delivery, for which I’ve selected buyer to pay but the App is advertising it as free even though when you click through it shows the buyer to pay, I think, unless I’m misunderstanding this?(I don’t want complaints f...

SOLD a item through the new offer system and ended up selling it for £10 instead of £590

Hello any help or advice on this issue. I had a Olympic 2012 Album 30 xCoin and 30xStamp in pristine condition for sale for £600 + 10.35 postage. I placed a offer of what I thought was £590 + £10.35 to which I received a sale. However it was not till...

Can someone tell me how to get a refund for a postage label, when I have already said "dispatch"

Hello, I have a postage label which I included in my advert. I made the sale, but I stupidly clicked on "mark as dispatched" for the item so the Ebay system thinks that I have used that particular postage label. However, I didn't use that label. I pa...

USA delivery issue

Hi,I purchased a full size guitar in its box from the USA but the seller has said now that he can’t any postal shipping service to ship it to me in the uk, would eBay global shipping be able to send it to me or does anyone know of a usa shipping serv...

Simple postage.

I’m slightly aggrieved by eBay making simple postage compulsory, I like to sort my own postage methods out and feel they are taking away members freedom of choice which is never a good thing. Looks like I will shortly be leaving the eBay community af...

Is ebay just a big scam?

I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...

Postage label

Postage label not scanning at Evri, printed 2x now but still not working

Postage

I make and sell handmade hats. I bought 50 large first class Royal Mail stamps before the price increase. I want to carry on using these stamps but ebay will not provide the buyer's name unless I buy a postage label. Suggestions how to use my own sta...

postage

I only use advanced postage option to send items but my last sale was changed by Ebay to their supposedly simple sending. Does this always happen How can I stop this?CheersJohn

Recent Ebay Changes - Seller Protection and Simple Delivery

What is happening with Ebay ??? I might be wrong but they have recently introduced 2 changes, Seller Protection Fees and Simple Delivery both of which were introduced without any consultation with Ebay Sellers. I think this is because both changes do...

Very few sales

In the last month I have hardly sold anything compared to the last 25 years what am I doing wrong

Selling

I have opened a second account to sell on and it says I’m prohibited but I can’t find out why

NO PRINTER OR ANDROID PHONE????

Been talking to a guy who lives near me who occasionally sells unwanted items on Ebay With this SIMPLE DELIVERY system How is he supposed to get access to a label of a QR code??? He doesn't have a lap top only a PC and only has a NOKIA style mobile p...

Simple Delivery - Not so simple

I'm trying to implement Simple Delivery seeing as though its becoming mandatory. BUT.... After years of ebay addressing OVERPRICING OF POSTAGE, making it liable to feedback etc, working very hard to find and use the cheapest carriers for my sizes and...

Resolved! wrongly classified as a market place seller

Finding the automated assistant useless I am hoping someone might help. I'm a private seller for 22 years. Now I've been asked for my NI number and now see I'm classified as a market place seller. Does anyone know of how to contact ebay and get this ...

Simple Delivery excluded items.

What items are excluded from simple delivery? What is considered as low cost?

Returning an item

Hi there - on March 21st I purchased an action figure for £14.06 with the understanding that returns were not allowed. An hour or so later, I happened to speak to the person who I was buying it for, and they said they had already got the figure in th...

Wanting to list an item for charity, found I had an unpaid donation which I have now paid

I didn't realise that I had an upaid donation ( which I have now paid) but I still can't list another auction item for charity. I made the overdue payment by paypal, does it take a while to clear? or do I need to do something else so I can list?Thank...

Bidding

Yesterday I put a bid in on an item which was £91.09 I was on the bidders list as bidding £86.89 and there was another bid above that for £88.89 and according to the final outcome I had been outbid by this bid. Now I only bid once and that was the £9...

Pending Awaiting Delivery when item has been delivered

How do i update awaiting delivery to items that have been delivered? I have confirmation of delivery tracked and buyer carried out a positive review and confirmed receipt of items delivered.

return label

I have started a return and had an email from ebay confirming this but cant print out a label as the message says its not you its us!

Hacking experience and preventative measures . . .

I’m posting this because it might be helpful to other members.I recently discovered my eBay account had been hacked and a purchase made for £160, this had been hidden in the list of purchased items and I only discovered it from my Visa card statement...

Simple Delivery

Have I misunderstood, or are Simple Delivery Prices MORE expensive than just buying postage directly from Royal Mail? There seems to be no small parcel category, so all small items under 2kg (current price £3-39) will in future cost £4-27.As very nea...

Replying to posts in the Member to Member Forum (pmccloskey30 post)

Can anyone tell me what I'm doing wrong, I can't reply to a question posted in the M2M forum, the post has no reply button to click and no way to answer the question? Incase pmccloskey30 reads this, your postage label issue may be because the address...

Buyer has a month to return the purchased item but return label expires in 7 days

We're based in London, UK. Sold an item to USA via ebay's global shipping program. The buyer says the item is defective. We want the item sent back to us.As far as I know ebay pays for international postage from seller's oversees address to GSP, Unit...

Manufactures Warranty

Dear All, I purchased a combi microwave last November. I recently started using the convection, air-fryer functions and noticed that items seemed undercooked. I therefore purchased an oven theremometer to check and indeed when the microwave is set at...

Refund

I opened a return but the buyer closed it straight away..does this mean the refund has been issued or not ?

postage labels

i cannot print my labels or get my qr code as it keeps saying post from this postal adress is invalid

I wish to collect an item direct from the seller. The seller was originally going to post it to me.

I wish to collect an item direct from the seller that I have already bought but I can't see an option on the item page to mark as collected. Can anybody help please

Resolved! Parcel issue

Hello. I am looking for some advice. I sold a sterling silver crucifix necklace and I sent it through Evri. The tracking had stopped and it hadn’t changed for a few days so the buyer was asking me to ask ever for an update, which I did. In the meanti...

Trimming down

Been wondering if eBay are all of a sudden trying to get rid of their smaller sellers if not with these new Buyer protection fees, sellers not being able to Combine the postage for their buyers who buy multiple lots on one listing again effecting the...

Combined postage has been removed

It seems that Combined Postage is no longer an option. If I ran an auction and sold two items, how do I now send them both in a single package?Apparently, I can set up a discount protocol somewhere, which offers a set discount for multiples of items,...

Simple delivery - flawed....avoid!

I have recently sold a couple of items and used the simple delivery option. I took both items to the post office and found out that the item which is clearly a 'small parcel' had been processed as a large letter. V embarrassing. Raised issue with eBa...

Ebay taking another option away from its customers!

Now you have to choose between Royal Mail and Evri or Hermes or whatever name they try and hide behind now. These are the two worse shippers in Britain! They also made us withdraw our funds after a sale instead of it going directly into sellers accou...

Feedback

Seller saying they will only refund me if I remove negative feedback.Can't contact ebay as chat function not showing as available and report seller option reports fault.

Skirt

I’ve posted an item I sold via Royal Mail but can’t add dispatched as it wants me to print a label

Missings listings

I keep a hard copy of my listings on ebay so as to check that what's on the hard copy is also corresponding with the listings I have made.So, today I checked my listings on both the 'active' and unsold pages and to my HORROR I discovered that 81 list...

Customer service

Need eBay phone number need to speak to operator

ebay gift cards

Can you buy them in the UK please?

Dissolved cokpany

I purchased an item tracking had it as being delivered after some days of communication with the company had no luck contacted EBay the reply was that money back guarantee no longer applies, have just found out through company house that the company ...

Chargeback

Just got my first ever chargebackRoyal Mail tracking shows item delivered on the 17 th have had no contact from the buyer----------------Reason stated " buyer does not recognise transaction " ?????????????---------------------------------------------...

Blooming EBAY AND EVRI

HiCan anyone help please. I emailed ebay about this darn EVRI nonsense and got a reply in deliberate poor English to evade my question about EVRI being the courier option now.Can anyone tell me if I can actually be able to make a listing and choose a...

Is it possible to start new listings without Simple Delivery on 14th April?

Will it be possible to start new listings for a month on 14th April without Simple Delivery to give an extra month of normal postage or will eBay change all our listings on 15th April?

Postage label

I bought eBay postage label but this charge was insufficient. I purchased another label at the Post Office. my sell has completed as I used the new label not the old. Any know how to resolve pls?thanks

Refund from Ebay

Ebay have promised me a refund but it has not arrived and they are no longer replying to my emails? Is there a phone number anywhere so I can call them please?

Not so simple delivery

Being disabled I have Royal Mail collect my sales, (which has been a free service recently), when listing using this awful new service, I cannot select collection as an option, neither could ebay help, assist. In addition I cannot select the Royal Ma...

Delievry

Hi I’ve 2 auctions that have completed and been paid for. Unfortunately I put evri delivery on them and didn’t check. I’ve sent them by parcel force and notified the buyer. It will not show delivered on the auction for payout as I’ve used another cou...

Has any one else noticed this Postage

Why are Ebay charging more/less than I'm quoting for postage? eg £3.95 = Ebay charging £7.19 for Books or £3.95 = Ebay charging £2.95 Clothes. Has any one else noticed this.

'Simple' it ain't

As usual, every time ebay changes something to make it 'simple', it ends up making things more complicated. I've had enough for now; I have removed all my listings that require posting until things sort themselves out and ebay comes to its senses.

Payments

Hello, I am new to eBay and have sold a total of 4 items, amounting to £30. The items have been paid for and delivered. According to the listing, the payment should be in my eBay balance by the 29th of March. However, as of today, I am still showing ...

cancellation.,

I ordered an Ebook by mistake cancelled it within 2 minutes of ordering the seller refused to cancel the order even though it took him 3 days to send it, i was told it was too late.

Am I being too hasty?

I sold a Michael kors bag using the auction option. The bag was sold on the 27th March. The winner hasn't paid yet despite me sending three messages requesting payment or contacting me. Should I wait longer? I can't see an option for me to leave 'non...

Buyer has no way to download VAT invoice from their order history??

Hi I've had a medium term issue in that ebayers are not able to download a VAT invoice from their order. You can download an order confirmation not a VAT invoice. Our fulilment center is green minded and don't put in paper invoices with an order. So ...

Business account seller payout

Has any other Business seller not yet received their funds from yesterday sales? 1st of April - new finacial year. Bizzare coincidence. Def not April fools day !

Resolved! INR - Marked as delivered - Can't find ask ebay to step in

I recently sold a pair of shoes which was subsequently marked as delivered. The buyer then informs me that item not received. They claim Yodel tells them that instead of delivering to them they returned to me (I haven't received it). Have been in tou...

Simple Delivery announced on April 1st - How appropriate!

They must think we are all Fools!No more needs to be said. Most of my stuff is standard large letter rate so I'm not paying £2.70 for a large letter that costs £1.55.I will be leaving once my listings are finished or I delete them, and I will no long...

ebay balance showing zero

This morning my ebay balance is showing as zero. Yesterday I transferred some funds out but left £53 and I have sold a couple of things since. Can anyone shed any light as to why? The automated help is useless and I can't seem to find a link for a ca...

Simple delivery is a scam! Every ebay seller must contact Ebay customer service and report it

Ebay has just sold one of my item and change the delivery to £2.45. It does not account for packing materials; boxes etc, bubble wrap or cushion materials if it is something fragile. I have contacted Ebay customer service and told them I cannot fulfi...

Resolved! Avoiding simple delivery option after the 15th April

Just curious (and I won't use this option) but are we going to see sellers trying to game the system like this for small/low value items? - Sell a low value item like a postcard (or any other small item) on eBay- When listing, enter the weight of the...

Delivery

Hi there I’ve recently bought an item on eBay. The seller has contacted me saying that there’s a problem with delivery and the eBay site is saying my address isn’t real. I said I would send a different address to the seller but the seller has said he...

Contacting an eBay agent

I keep being told I’ll get a call from an agent. It doesn’t happen. I just get an email saying they can’t get through to me - even though I DID get a call yesterday. Anybody got an advice. I’m being to lose the will to live!

Feedback

Hi, so what’s everyone’s thoughts on feedback. I buy something & I pay for it straight away. But the buyer expects me to leave positive feedback first ! Why ?

Getting around this latest "Simple Postage" forced option

Hopefully this will work for you. I've just tried a "draft copy", on an item i'm already selling which has the "custom postage" selected (i always use this, as the morons at ebay's postage costs NEVER include insurance cover for higher valued items)....

New prepaid label is wrong so I've got buy postage again from Royal Mail

UK Seller:I've just sold a book and have encountered the new prepaid label system, instead of previously having choice as to what service I could use. I guess eBay have taken money from my balance for this.However, eBay has guessed my item is a large...

I’m trying to send an invoice but the option forthis isn’t there. Can anyone help?

I’ve tried several times to send an invoice to a buyer but the option for this has disappeared from the drop box.How do I do this now?

Ebay balance

Today 01.04.25 gone to my account, & my balance has disappeared. How do I get to talk to someone about this as their virtual assistant keeps sending me in circles

Ebay app directing me to browser to sell similar

April 2025 and today, when trying to use the app to sell similar, Ebay send me to the Web browser every time. I have Android 11 and have uninstalled and reinstalled the app but can't progress. I don't want to get a laptop out just to sell similar. An...

SIMPLE POSTAGE. Why is this service more expensive that Parcel2Go ???

I use Parcel2Go when posting books. Royal Mail Tracked 48 service is very good. Your new postage service is more expensive. How does this help my sales ???

I'm done with eBay over this "SIMPLE (?)" delivery.

Sold an item but forced to use "simple" delivery. I wanted to deliver personally as buyer was local but charged £4+ for label BEFORE any postage was added. I had no access to buyers address so I couldn't even take it to him and forfeit the label char...

Sellers account closed before a refund was received.

Not sure where i stand with this one but i'm guessing i will be told, rules are rules, that said, any help/advice would be most appreciated. So, i purchased an item which arrived damaged, the seller didn't need me to send it back but did say they wou...

charged a promotional ad fee for an item that was not promoted?

has anyone else been charged a promotional ad fee for an item that was not promoted? this morning i was charged a hefty amount for auction that ended 2 days ago yet it was not promoted as i knew promotion was no necessary. it was a seven day listing ...

Payout delay - business account

I’ve not had my weekly payout this morning or always arrives first thing and just checked my bank and nothing! Any one else not received there’s?

POSTAGE & PRICE

I offer Buyers free Postage & Delivery but since my ebay App is no longer comparable since the changeover this is becoming a issue. Basically when creating an issue I am being forced to select to set a postage Fee for the Buyer to make the Postage Fe...

Posting a large painting

I'm trying to sell a very large painting - the parcel will be about 150 x 100cm x 25cm thick. I did list this as 'collect only' and have had a potential buyer asking me to post. He has told me that parcelforce 'large parcel' should be around £15 for ...

Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

Does Ebay show if item was sent via Simple Delivery in the Order Details anywhere?

I know Im in the minority at the moment but I quite like the Simple Delivery idea as Ebay is responsible for any items lost or damaged in the post. But what I am wondering is how do I, as the seller, know whether I shipped it out via Simple Delivery?...

Parcel delivered but showing as still in transit

Hello. Please could someone help mePosted 2 parcels to same person different labels she has received both but one is showing as it hasn’t been delivered still in transit, what do I do Evri don’t answer and I’m worried I won’t get paid. What do I need...

Simple delivery

I understand , if I sell an item for less than £10 , and if the item weighs less than 100g , I can then avoid SD and post using RM economy. Ok, I list an item for £3.99 with free postage and the item is bid, say up to £10.05, do I then have to use Si...

Resolved! Buyer just setup a new account to snipe auction.

Hi, I just had an auction where it seemed like no customers were going to meet the reserve price. Suddenly, close to the end of the auction on day 7 (7-day auction), a new buyer/eBay account made a manual bid and then sniped the reserve price. I see ...