Member To Member Support

Postage Charge changed after selling Ebay says its the buyer's selection?

I sold a small bottle of perfume with postage selected by me of £2.69 which the buyer has paid and when I try to print the label the cost is showing of £6.19 and a weight of 10kgs which is ridiculous and not true obviously.Ebay says its the buyer's s...

Buyers choosing postage means no tracking and claiming not received (two separate buyers).

My wife recently sold two video games. Both buyers (no connection) are claiming non-receipt.She tells me that ebay now gives the buyer the option to choose the postage type (I wasn't aware of this change) and that cannot be changed.Because the buyers...

Refund of a refund

HiI refunded a buyer but now the item has shown up.The buyer is ready to refund me but I don’t know how to do this.

Buyer left me negative feedback

Hello all, Could you please advise or help, I listed a bundle of toys (lalaloopsey)for sale which where sold I decribed the items accuratley and insured the items where clean and packaged well prior to postage. The buyer recived the items and at no p...

Returned item ebay refuses to acknowledge

Returned item Ebay and Seller won't acknowledge or respond Sorry Something went wrong on our end Please try again bull*bleep*

Anyone else not able to use the custom postage

Is there anyone else who can’t use the custom postage when listing a new item ?

Sold an item, recieved positive feedback but funds on hold

How can ebay hold my money even though the transaction is complete? If feedback is positive, this should trigger a release of funds - whats going on ebay

postage

I only use advanced postage option to send items but my last sale was changed by Ebay to their supposedly simple sending. Does this always happen How can I stop this?CheersJohn

Buyer protection and simple delivery

Well it finally looks like the end of the road. I have sold as a private seller since 2002. I have 100% positive feedback. People who buy from me don't need Ebay buyer protection. That's just a rather crass money making ruse from Ebay. It helps them ...

qukitel c36 not compatable .

Says phone LOWER THAN ANDROID 10 .Mine is android 13.still syas not compatable

Collected not posted

Buyer collected item, I didn’t post it as it was too big. Need a refund on postage Listing was wrong and although stated collection only was setup as postage, I couldn’t amend as there were bids.

New simple delivery

Just had an email that the only way to post for private sellers from 17th April is via Ebays simple delivery ?!? What’s simple with having to drive to drop off points (which are in the town centre) having to find parking and then paying parking fees ...

Buyer cancelling purchase for wrong postage, but sale was collection only?

So I sold a buy it now item, collection only.He asked if I could post, I said he could arrange his own courier.He has now asked to cancel citing wrong postage!? Will this affect my rating?I have done nothing wrong, was their mistake. Thanks

Simple Delivery

This is the last straw as far as I'm concerned. eBay how stupid do you think your community is?First you force an insurance on buyers, when a lot of the time it's not required, especially when paying via Paypal. just an additional method to make mone...

delivery code

why is there not a delivery code when we deliver the items personally ?

Postage

Hi, I went to post my package but the woman told me it needed to be a large label and couldn’t accept it. She did however scan the label so the parcel is showing as dispatched despite me still having the parcel, I’m wondering how I rectify this, than...

Simple Delivery excluded items.

What items are excluded from simple delivery? What is considered as low cost?

Pending Awaiting Delivery when item has been delivered

How do i update awaiting delivery to items that have been delivered? I have confirmation of delivery tracked and buyer carried out a positive review and confirmed receipt of items delivered.

Dont like or want

The new protection fees have affected my sales , buyers dont want to pay a small postage cost let alone new protection fees , and now today ebay are forcing sellers to use their postage system, they are killing ebay with these new ideas that will not...

Seller not replying to message about collection

Hi, I bought an item fo collection only and am sending messages to the seller asking for collection address and suiable times - not getting a reply though. Now want to cancel but that only seems to be at the sellers' discretion - is that right?

Simple postage

Simple postage.? What a joke!I’ve just had a heated discussion with one of eBay’s agents (someone shoot me 勞)after making the buyers confused about buyers protection fee now comes simple postage,postage and packaging means the seller posts the item o...

Postage options

Hi on my selling page I can’t change delivery service from simple delivery When I go to postage options on page .I have tried relisting items and new listings and it won’t budge . I could get options last week but not now . If anyone could advise ple...

Yet another simple postage question

Hi all, just so I can understand this, all of my (private seller) listings are low cost pin badges and are offered with free 2nd class postage.Have I got to edit all my existing listings and adjust postage costs accordingly to comply with simple post...

Item finally arrived after refund was issued

Hi,I ordered a few films recently and they all arrived but one.It was from the same seller, I waited until the date it should of arrived passed.I waited a few more days and still nothing so all I did was ask if it was still coming as I still wanted t...

I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -

As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...

I do not want to use E-bay postage

I want to post my own items not using Ebay.How do I "simply" revert to the old system.I have dispatched an item but ebay won't allow me to add tracking or mark order as dispatched,or use the customer address without me asking the buyer to provide an ...

Buyer has no way to download VAT invoice from their order history??

Hi I've had a medium term issue in that ebayers are not able to download a VAT invoice from their order. You can download an order confirmation not a VAT invoice. Our fulilment center is green minded and don't put in paper invoices with an order. So ...

Postage made simple,or greed

Ebay are closing all the avenues so in future everything is in their court.The only reason to change is to make money,not to help anyone except Ebay.

How Can I Get My eBay Account Reinstated?

Hi everyone, I’m hoping for some guidance on getting my eBay account reinstated. Unfortunately, it was suspended or restricted, and I’m not entirely sure why. I’ve already tried reaching out to eBay Support but haven’t had much luck yet. Has anyone b...

What do ebay class "low priced items"

What do ebay class "low priced items" that are exempt from simple delivery?

Fitbit Watch

I bought a Fitbit Charge 4 last September and on Saturday it just fell off my wrist and is irreparable The seller is no longer on eBay Do I have any way of getting a refund through eBay or PayPal?

Ebay removes sellers personal shipping options for what, Greed?

Ebay takes another option away from its customers! They wont let you search for items that are either posted to you or items you have to go and collect! How did they respond, they now took away your personal shipping options as a seller. Before that ...

What is URLO?

Trying to sell an item and when I try to list I receive a message stating "cannot list (URLO), do not attempt to list again".

Ebay- It just keeps getting better

So to follow on to the recent saga with the BPF, now any option to use your own courier or edit the way you want to send it has disappeared completely ( I use a browser not the app to list) which it was 7 days ago. It also says in the simple postage ...

Royal mail tampered with delivery

I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...

in person collection - lapsed

Hi Guys,Almost one year ago, I purchased & arranged to collect an item in person. The collection fell through due to both parties unable to arrange a mutually suitable time.I have now emailed the seller asking them to post item, but had no reply (ove...

not getting much response from seller for faulty pc

Hi I bought a PC off ebay seller last yr July in uk. So it should be under warranty. It does not boot up ie nothing on the monitor or power the keyboard but the seller is not really responding fast just asked a few queries when they should really tak...

Pricing

I saw an item in a bundle that said £1.76 didn’t say which were that price on contacting seller was told that title was £70plus no where was each title identified as a separate price

Seller deliberately letting six months elapse without resolving issue . . .

So, here goes: I purchased an item from a seller on 27th August 2024.On 26th September 2024 I wrote to them to say that the item wasn't as advertised and not fit for purpose.The wrote back the same day asking for photos to substantiate my claim.10th ...

Simple Expensive Delivery

This new imposition by Ebay just seems to be a way of getting rid of private sellers who sell items cheaply and who post items at as cheap as possible. This is not simple it is complicating the postage for those who often send with a stamp in the pos...

Simple delivery - new rip off

Useless new idea from e-bay - i post cheap small items using stamps in the postbox down the road. I don't want to have a 4 mile round trip to my local post office to post something I can post with a second class stamp (currently 85p) but which it loo...

Don’t want simple delivery!

In putting up a new item a new item for sale, I could no longer choose free postage or a postage charge as it was overwritten by this Simple (not) palaver. Help , as that is not suppose to come in till 15 April..

Funds On Hold Again !!!

Hi there,i am hoping someone can help me please. I have my account on hold so more information can be passed to ebay. I have four times completed the forms and still the account is on hold. Who should I contact to help update the settings ?

Simple Postage

How much longer are we has a community going to putup the rules that Ebay keep making. This new stupid idear of postage rules will loose me a considerable amount of money, it cost more for me to purchase packing material to ensure a safe unbreakable ...

Posting

Can you still post at post office when doing simple delivery ?

identify drop shippers and default settings for region MUST be fixed to my local country

please use a way of identifying drop shippers , they are a scourge as we need to know where our goods come from and are shipped from a simple red tick or bright yellow tick to indicate they are not the owner of the goods and that it will come from ch...

Simple Delivery - what is a low priced item?

I currently sell my large stamp collection and football programmes so majority of my items are low value that I currently sell for £1.99 including postage (and post second class Royal Mail for 85p). With 'simple' delivery being forced upon us from 15...

EBay simple delivery

I send knitting patterns 2nd class post or large letter max cost £2.10. Am I still able to do this with simple delivery? When I look on the web it only mentions heavier parcels.

Debit card cancelled

I’ve a refund due but my debit card was cancelled by the by the bank awaiting new card how can I receive my refund as it was purchased with cancelled card

Will I be able to use my UK Royal Mail stamps when Simple Delivery mandatory in the UK???

I have 1000s of £s worth of pre-purchased UK Royal Mail stamps which I use for my Ebay posting here in Great Britain. Will this latest hairbrained 'Simple Delivery' Ebay policy render them worthless??

New Postage Rules

My nearest Evri is 10 miles away so I have untoggled it. I only have a local post office so what happens with higher value items I only send my items tracked or special delivery so fully insured. Does the new stupid postage rules take this into accou...

Simple Delivery

I am getting fed up with Ebay changing the policies and forcing the changes. I have been buying and selling on Ebay since 1999. I post items by Royal Mail tracked 48 why should I have to be forced to post items by Evri when I do not want to use that ...

Simple Delivery, Really Another Ebay screw over

Ebay STATEWe’re continuing our mission to provide you with a great selling experience on eBay, which is why we made it free to sell. Now, we’re improving delivery so it’s faster, easier, and more secure for you to send your items. Starting from 15 Ap...

Is simple delivery now mandatory

Just had a message simple delivery will be mandatory from the 7th of April so what am I supposed to do with the £300 worth of 2nd class stamps I have just bought.i haven't got a printer to print off postage labels

Simple Delivery??

I'm housebound and don't have a printer, I rely on the Royal Mail 'bring a label' collection system.Do I take it I'm now going to have to change my whole way of delivery??

Compulsory simple delivery - compulsory expensive and inappropriate postage?

I just had a worrying message saying simple delivery is to be made compulsory soon. I recently had a couple of listings for faulty DVD players where I had trouble opting out of simple delivery, I had to click collection only then back to postage and ...

Resolved! Help with undercharged postage!

Listed an item which eBay insisted was under 1kg, changed (or thought I had) postage, which I’m paying, to 2kg (item is approx. 1.6kg), get pre-paid Evri label & QR code, only to see it’s gone with the under 1kg option anyway?is there anything I can ...

Postage

Why can I not set the postage and packing it was so simple now I can’t set to the price I want

Fees

When I receive an offer, how can I tell how much of the amount offered I will actually receive?

Simple Delivery as a seller

Hi, looking for some info please on this simple delivery which is changing to mandatory this month? Does it mean I won't be able to use royal mail? I literally live across the road from a royal mail parcel drop box/delivery office which has been grea...

Royal Mail stamps no longer allowed

Many years ago I bought a thousand pounds worth of stamps. Now from April they are not allowing sellers to use their own stamps and I am worried out of my mind. Is there any way of getting them to see sense? I am absolutely fed up with the dreadful b...

Cant make a bid

Hi, I tried bidding on something but eBay tells me the seller doesn’t ship to my country. The problem is, my adress has recently changed to the country that the seller does ship to. eBay still tells me my adress is in the ‘old’ country, while it has ...

Another anti seller policy by ebay? Forced eBay labels

So from April private sellers are to be forced into shipping via whatever method eBay dictates. What about those of us who still post via Special Delivery using postage stamps?

Not able to apply my card

Whenever I try use my rooster bank card it says could not verify this card please use another method.Is there a reason for this?

Return item

Im sold wrong item .give Bayer money back and hi not send me back ma item .The eBay not help me because is case closed.

Resolved! Items not active

I listed 10 items yesterday but only 3 are active - can anyone advise please?

Changing from return od damaged laptop to partial refund

How can I request for partial refund to fix damaged laptop from my country rather sending it back to the seller

Yodel large parcel dimensions on ebay postage label

Hi, I'm a private seller and selected Yodel store to door service for a postage label.It seems to say the package height can be up to 120 cm but on the Yodel website itself- max height is 60 cm for this delivery option?What if this is an error and th...

Account blocked - arbitrary

Hi I was hoping you could shed some light on this situation. A friend of mine opened an account, listed one item, it was immediately blocked. Called ebay, they reinstated and said to go ahead relist the item. Account blocked again! Called them the ne...

Postage.

Hi, I can change postage options to custom postage which I use. I see others are having the same problem. Any outcomes to problem yet ? Thanks all.

we're sorry there was an error ( unknown error)

Hi I've tried listing a motorcycle using my android phone and get the message "we're sorry there was an error (unknown error) " I've managed to list it using my laptop, although I can see the listing on my phone, if I try revising the listing on my p...

Error when I try to add items to my basket from a particular seller.

When I try to add items to my basket from "Newandusedlaptops4u", I simply get an error. This does not happen with any other seller. I've sent a message to them but no response. Please, does anyone know why?ThanksObaf

Buy Bladed Items

I tried to buy a Jigsaw, which now is considered as bladed product. So how Jigsaw body only is bladed ? And eBay are asking me to confirm my age with credit card.I have just debit, I didn't needed a credit card before.So how to do ?

Postage Label.

I use to set my postage to Royal Mail , it cost £3,29 now Ebay are charging me £3.74 and I cannot change it , I need to cover the cost of Packaging. Ebay you are spoiling this site for sellers and Buyers,

Listing dungarees

I'm trying to list my dungarees but it says jeans and I'm unable to type in the word dungarees.

Bed

I put a bid in for a bed but don’t need it now as been given one. I’ve contacted the seller a few times asking for my bid to be retracted but I’m getting no reply. it’s got over a day left.

Not received Refund - now they say CASE CLOSED - bleep?

I have not received a REFUND from a seller - and the case is saying it is closed - i have been all round the houses and not got anywhere except much angrier now than when i started. It says i can appeal - but then i get a message that says - Case clo...

Account on hold

My account is on hold but I have made all payments. The card registered to my account was valid but no payment was taken and it passed the allotted time to pay.

Sent item through Royal Mail instead of Evri and I don’t know what to do

I sold something and it was sent by Royal Mail and not Everi like it says on the app. The buyer has messaged me a couple hours ago saying it has arrived but the app hasn’t updated so I don’t how to fix it so it can update and obviously so I can get p...

Custom postage not working on app

I now cannot select custom postage when listing items by my phone, it just says simple delivery now with no option to change it. If I save it as a draft then edit on my computer it will work but if I’m listing 50 items it adds a ridiculous amount of ...

Carnt switch to customise postage when creating a listing

Hi has anyone had problems changing from the simple postage option to customise option , as the customise option is no longer available when I am creating a listing

Cant assign a tracking number

Hi, i am trying to assign tracking numbers to multiple orders for the same customer and i am getting a message that says the servers are down. This has remained the same for the past few days.

Delivery

I use Royal Mail, my local post office to post my sold eBay items. Suddenly I cannot find the “custom delivery” option anymore. The “ Simple Delivery” appears, but pricing seems lower than I would pay at the post office?

Buyer complaining about the comfort of an item

I just sold a set of headphones and the listing had 'no returns' on it - I think as a default, I didn't give it much thought while making the listing. Now, the buyer has written to me to say they're uncomfortable. He hasn't yet asked for a refund, bu...

Shill Bidding

Bidding on 3 items from same seller. I went to have a look on the bidders and noticed same bidder up the price again and again on all 3 items. I suspect now fraud...shill bidding. Can Ebay remove this bidder or shall I cancel all 3 bids?

WAHT THE HELL HAS HAPPENED TO SHIPPING RATE SETTINGS?

Trying to list a few items I used to just choose the shipping to other courier and charge accordingly I don't want a prepaid label this is not vinted I want to control my own shipping cost now it's over complicated

Iban not accepting

HelloI have tried multiple times to enter my iban and sort code what eBay keeps rejecting it saying to check my number again. I have verified the number against my bank statement and it is correct.How can I contact eBay to get this fixed?

Postage.

I’m struggling with this new simple postage. I have a camera lens I am selling. £250 it’s quite heavy but eBay s postage is £2.35. Not nearly enough. How do I change it. Please.

Postage

I have noticed since using ebay postage that once postage is paid and I print label the postage payment is not being put back in my account with earnings, for instance sold item for 10 quid postage was 5.88 buyer paid the postage to me so made it 15....

Simple Delivery Query

I have a query regarding Simple Delivery. Maybe my interpretation of what eBay state is incorrect so hopefully those more knowledgeable can enlighten me. EBay give a list of restricted and prohibited items that aren't allowed to be posted with Simple...

Hand delivered an item that was initially for prepaid post

I hand delivered an item that was initially for prepaid post after agreeing with the buyer (they live 20 mins away) but now I can’t mark as dispatched or anything and they can’t mark as received. What do I do now as it’s still telling me to post!

Request from Buyer for Proof of Purchase

Interested Buyer has emailed asking to see Proof of Purchase of item advertised prior to purchase. I am happy to provide something along the lines of my order history from the manufacturer but cannot find a way to send a screenshot/attachment in the ...

Ebay Profits Before Members

Sold items, booked postage with Royal Mail & attempted to add the Tracking Number but was not able to so. Spent an hour & a half talking to customer services who said it was an IT Issue. Today I got an email from EBAY stating that they have removed t...

Combining postage

I’m new to selling on eBay and people have been purchasing multiple items to the same adress but I didn’t know that you had to combine postage in order for it to all go through as one big order, what should I do ?

DEE Williams Semi pornagraphic photographs

I have a new feed!!! appeared on my page I do not understand why this content is appearing constantly? with no sanction from myselfhowever I now have semi pornagraphic photographs of a person called Dee Williams plus Ive just seenanother few photos b...

Can’t contact seller

Hi!I recently purchased an item from a business page on eBay. I want to contact the seller as I’m not happy with the quality of the product. When I follow the link in my email and click ‘contact seller’ or ‘leave feedback’ it t takes me to a page to ...

Cancelling order impossible

I ordered an item by mistake because it was in my basket but only as a reminder.When I say another item I added it to my basket and pressed buy now without realising the other item was still in it.I saw the total cost of the order and it was then tha...

my ebay emails are arriving too late

I have two particular items in my saved searches. I was notified today at 10:43 by email of a listing of one of them. Unfortunately, when I contacted the seller he had already sold it YESTERDAY! What's going on?!!

When will my order arrive?

Ordered perfect eyes solution.. when is it arriving..

Help filling out the postage section for my first time selling

Hi, I am going to be selling for the first time on eBay and I need a bit of help on the postage section when getting my listing ready. So I am going to be selling two paintings and I got a quote online from the courier DPD but I'm a bit confused on w...

SEARCHING - MISSING RELATED SEARCHES

Since at least 2045gmt 17th March 2025 the line of Related Searches underthe search bar has gone.Does anyone know how I can get it back please? Same problem on Chrome and Edge

Buyer has request Royal Mail not to deliver

Hi My buyer has requested Royal Mail do not deliver her parcel. It has not been returned to me and I have not been paid. £25.00 item. Thank you

new alternator electrical item failed within 6 months of purchase.

Purchased this item "HC Cargo Alternator Units 75 A Clockwise Rotation 14 V 5470 gm for Suzuki 114247 (#115767038984)". As a business the usual guarantee on a new alternator is 12 months. Can you confirm this is the case please

Simple Postage

When listing I can no longer choose which courier and how much I can charge. The system just lets me use the Simple Postage option and nothing else.

Faulty item.

Bought amplifier which arrived faulty. Spoke to seller who is happy to refund fully. Also, seller requested I dispose of said item, doesnt want it back. Ebay asking me to send item for refund. Can it be done between ourselves? Seller has refunded 1p ...

Resolved! Interparcel tracking code not showing as delivered

Hi, hopefully someone can help me. I sold a piece of furniture via Ebay and it was too big for any of their delivery options so I arranged for it to be delivered by Proovia through Interparcel. I added the tracking number to the item and marked it as...

Sold item not being delivered

hi there, I recently sold a football shirt on ebay and purchased the ebay postage option. I took the item to the post office and scanned the ebay barcode. however the item seems to just be getting passed around Royal Mail postage centres and is not b...

Having to pay for someones mistake order

Hi EveryoneI hope someone can help me on this or if I'm in the dark.Somone purchased an item from me and then the next day decided it was a mistake, I had no problem cancelling the order and relisting the item but in doing so I had to then pay £16 to...

Postage

Hello,I recently sold an item with the postage specified as Royal Mail 48 tracked. However due to a mix up at the Post Office it was sent by standard 2nd class. I did add tracking to the listing & I can see from the Royal Mail website that it has bee...

Item marked as dispatched but label didnt print

I tried to print my postage label but the app crashed when restarted it had marked the item as dispatched and would let me print

Postage problem

Hi! Why doesn't it work for me to add the shipping options for shipping? They don't offer anything except for 15Kg and the price you write. And they don't offer any other options in the application? Why do they have to change something that works wel...

Bag emna machine and lead treid doing a returns on these item spoke the sellers theyre not helpful m

I want my money back please ive ask seller for a qr code ive requested returns im reporting the lot of you.

Combining postage

Hi, Does anybody know if its been fixed eBay not allowing sellers combining the postage to buyers who have bought multiple lots after a sale or is it now a permanent change?If permanent maybe they are discouraging sellers listing lesser priced items ...

Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

False ad

I bought item and they are selling it as I lv purse but it’s not so false advertisement

Feedback Total keeps changing!

Hello ,This problem has been happening for a few weeks now . Every time I go back a page, the actual font on the page changes and my feedback total is less than it should be. If I then go forward, it reverts to the original font and the feedback tota...

Payment error

HiA buyer tried to purchase an item from me this morning and a message appeared to them saying - Something went wrong, please checkout again.I have now lost the sale, as they purchased the item from another seller.Has anyone experienced this before a...

Buyer made a false Returns claim and supported by eBay.

Hi Everyone, A buyer purchased a product for around £280 and when they received the item they claimed they received the wrong item.I asked for photos of the item received, and they sent me a item that is completely different to what I sell, so it is ...

Packlink postage

I’ve just sold 2 items to same buyer after previously agreeing that I would combine postage (evri £2.94 ). Packlink have charged the buyer more so I’ve now refunded the buyer 77p difference to stay with what I agreed. The 2 items sold was at £1.53 & ...

Can not amend postage on the eBay app

I’m getting a very annoying issue when trying to list an item the postage section shows blank which means I can no longer complete the listing and it just sits in drafts. I’ll attach a photo to show you guys what I’m seeing. This app and site is jus...

postage costs

I have an item to sell and a buyer, the postage cost of selling two of these items is the same as a single item, but ebay wants to double the postal charge?How can I avoid this double charge?

Resolved! Portable washing machines

Hi everyone. I have recently been looking at the mini portable washing and spinning machines. The descriptions have been 7L, 8L, 12L etc. but the L is equal to kg, so this would mean 7kg, 8kg etc., this means that they are bigger than some household ...

Cant find, the U.K Postage only button.

Hello All.Usually i have no problem clicking the --U.K ONLY button.But this time, i am unable to find it.I dont want this item to go with Global Shipping, as they have just lost one one of my items i sent,Many Thanks, Jacqui

‘Simple postage’

I got on to the help desk as the ‘customer postage’ option was not appearing on my app when doing a listing also the ‘simple amount that came up would not cover the weight of the item. The lady said this was a technical ‘glitch’ that EBay were workin...

Buying

Anyone tell me where I can print a tax invoice for my purchases where’s a desktop on an iPhone

Buyer protection

I am a seller and was charged buyer protection and not the buyer I paid this fee for them which shouldn’t have happened

scroll saw blades

trying to purchase scroll saw blades,but e bay have put them in the knives category so you have to prove your over 18 by credit card,i do not have a credit card,but i have an ebay account ,so e bay have my details

CAN ANYONE TELL ME HOW I MARK AN ITEM THAT HAS BEEN PAID FOR PLEASE, THEY AR SENDING ME A CHEQUE

i WISH TO MARK AN ITEM AS PAID, THAT HASNT BEEN PAID THROUGH E BAY

Postage options

Can not change postage options on selling page , it stays on simple delivery , have tried everything any answers please

How do I opt out of simple delivery

Can anyone talk me through how I opt out of simple delivery

Return under 12 month guarantee

Hi, I’m trying to get a refund for an electrical item that has stopped working within the 12 month guarantee but the seller is saying only guarantee 30 days? Your views please?

Buyer wants to cancel his order and I have declined

I don’t want to cancel an order but the buyer does and I have declined his request, what now as he still hasn’t paid and looks like he won’t pay?

ebay emails

I receive emails on my laptop notifying me of ...something. The text is missing which leads me to miss a delivery.

Feedback

My feedback has been removed

Offer accepted, buyer wants to collect. I cannot contact as Ebay won't allow.

I have accepted an offer from a buyer, He wants to collect and has requested my address. Ebay will not allow any communication !. is this because he has yet to pay? If so, how do I let him know that he needs to pay first ?

Refunded a buyer but haven't received the return. My money is gone and so is the item!

I had a request for a refund/return because the item arrived damaged - guy sent pictures and I approved it seemed legit. Now it's been over three weeks and I haven't received anything. Reported it but eBay have done nothing. AI assistant is predictab...

Negative feedback left for seller but eBay removed. What's the point?

An auction I won was cancelled by the seller because he didn't get what he wanted. I left him negative feedback, very honest and with no abuse or anything that goes against rules. The feedback was removed.He has 4 negatives all for the same reason so...

Wrongful return request

I’ve sold an lp and the buyer has now requested a wrongful return request.they are saying that there is a “small glue mark” on the lp sleeve caused by my packing.the small glue mark is clearly seen on my listing photos so nothing to do with being dam...

Under paid return postage

I bought a very heavy, expensive, item from a private seller, over 30kg.Seller sent it via Parcel force as it was so heavy.Arrived damaged so has been returned.Seller sent me a return label but has only paid for a parcel 5-10Kg. Almost certainly on p...

Error with ebay

Anybody having problems I been trying to list a vehicle for sale keeps coming up saying (we sorry there was a error unknown error)

Sales a distant memory??

Has anyone had their sales drop by massive amounts. I used to sell quite a few items over a month, not anymore since this buyer protection scam my buyers are put off, most of my items are under £5, I used to sell numerous items in one transaction cos...

missing listing

Hi, I have placed a motorcycle for sale advert which shows as active in my eBay. I am unable to find the listing when using the exact same description. Ebays virtual assistant is a waste of time, can anybody help.

Resolved! Feedback revision request

I recently purchased a bag which was as described on receipt and I left positive feedback. The bag started fraying/the stitching noticably unravelled after just 1 use & I requested a feedback revision request form from the seller & attached photos of...

not allowing me to contact the seller

my parcel has not arrived i ordered it on the 19th of march in order for it to be here for 30th however it still has not come.The delivery service that was stated was yodel and it is not letting me contact the seller, as when i do it re directs me to...

Financial year

Can I ask, when does the financial year start on eBay for tax purposes, is it January or April? And which year are eBay sending a report to HMRC for.

Resolved! Turning off SIMPLE Delivery........I cant seem to.

I just dont seem to have the option to turn it OFF anywhere.....when I click on postage options ll it gives me is 'turn on international postage' Please can anybody help. looks like I might have to stop selling because I buy my postage online and hav...

Funds pending after collection

Had someone pick up 6 items for collection, the QR code was scanned but money is still pending and the eBay app says dispatch order?? While also saying collected. Very confused and worried

Discount

Blue light Discount

How do I change my despatch time?

I have always had 4 days despatch time on my listings. I have a listing in draft because it won't let me list because my despatch time is too long anyone know how I change it please?

Help I refunded a buyer because an item appeared to be lost in the post

But it has turned up so they want to pay me but I don’t know how they do it

Resolved! Potential buyer asked delay postage

Hi.I'm a private or non business seller.I think I got the answer from the forums, however with rules always changingI'd like to double check if things have changed since the September 24 post I got the answer from. A potential buyer has agreed to buy...

RETURN CHARGES OF LISTING

HI GOOD EVENING I AM NEW SELLER . PLEASE I DONT KNOW MORE BY MISTAKLY ADD TO MUCH LISTING . YOU CHARGE FOR LISTING PLEASE I REQUEST YOU RETURN BALANCE IN MY ACCOUT I AM VERY THANKFUL TO YOU, PLEASE HELP ME I AM NEW

Unable to mark an item as 'dispatched'

hello,I sold and dispatched an item but I'm unable to mak it as dispatched. There is no option on the drop down list. I've been selling for a long time so I know where to find it but on 1 item- it's impossible. How can I get it fixed please?

Golf club.

I ordered a golf club as a guest. They've tried to deliver it 3 times but are using the wrong post code. I can't get any sense out of anyone. How do I change the post code?

I've purchased a £50 apple card on eBay today that said instant delivery via messages so I purchased

I purchased a apple card £50 today off eBay at the cost of £55.84 that said instant delivery via messages I paid then got a 4 digit code from eBay and told to show the seller I've done that and since purchasing the item the seller has not sent one me...

Tracking number

Is anybody else having issues putting a tracking number on multiple orders to combine them. Every time I try the page says the server is down, but will be back up soon. It's been days now. I'm having to spend so much money on postage and packaging be...

phone number

How can i send a phone number to a potential customer

Selling live fish (coldwaterfish)

I have just had a message on my listing that selling live fish is now prohibited, I have been doing this for months and I cannot update my stock as the warning message appears.but I see other sellers on there selling the same koi and goldfishAny advi...

Sesrch seller account

My shop is not showing when searching

Assistant on receiving a damaged laptop

I ordered a laptop and description were saying it's perfect working but I received a damaged laptop

"this seller has chosen not to receive messages."

hi everyone i bought a pair of new bose qc35 headphones from a seller. 3 months ago. today the left earpiece has come off and i'd like to get them repaired or replaced. when i try to message the seller i get this warning: "this seller has chosen not ...

how do i message a seller when "this seller has chosen not to receive messages.”?

if anyone has any advice here i'd really appreciate it. thanks

Paying VAT twice !?

I purchased a poster from France and paid £36.00 VAT at the time of purchase. I assumed this was import VAT as it was from France. Today I have received a bill from Parcel force for another £36.85 ! I have tried to ask someone at ebay about this but ...

Resolved! Payment amount less than sold price in funds

I sold an item and I received £7 less than the item sold for (after postage costs) I should have received £31, £35-postage. Only £24 in my available funds.

Seller insults

I bought a Gas Safe Locker, from a seller. I noticed a bit later that they were using Evri as their courier, I informed them that if I had known I would have purchased the product from somewhere else.. The seller then complained about me leaving nega...

Unknown error' when trying to list a motorbike for sale

Anyone throw any light on this? I can list parts no problem but no joy trying to list the bike

Advice on a return

Hi I recently sold my old ps 2 on ebay for £20. The buyer claims its not working. And first told me it is the TV cable that was broken and demanded I give him 10 to cover the cost of a new cable. I organised a partial return but now he's asking for a...

age verification route failures

Hi, I have been trying to buy a chainsaw body which apparently Ebay now requires age verification for. The credit card details option repeatedly didn't work. So contacted Customer service. They sent me a link to up load a passport photo - which I did...

Return cancelled and still not resolved

I bought an item and it's faulty the seller advised me to cancel the return and they would arrange for collection of the faulty item and a new item being sent out to replace the old one. The item was die to be collected between 9am and 3pm today and ...

Resolved! Cash on collection help please

Hi, I'm new to selling on Ebay and set up a vehicle sale and the only option for payment I could select was 'cash on collection'. The item has been sold via ebay this moring and on my 'order details' page it's showing awaiting payment and the actions...

Listing

How do i Sell Multiple items of the same overall type but different variations. I.e. postage stamps but different themes.I would like to specify a drop down list of the variations, with various prices. It would also be useful to have a search box. If...

Request Total is not being displayed in shopping basket

Resolved! Buyer requesting a vat invoice

Hi I sold an item internationally using global shipping. I am not vat registered. The buyer is requesting purchase invoice for the full amount they have paid. I don’t know how to generate such an invoice? In addition they have opened a dispute saying...

posting

Hi hope you can help just sold a heavy item item has been paid for and they are going to pick up from me no problem with that but all the details from eBay are as if I was posting it when will eBay release my funds thanks

delay in receiving coupon for selling

Regarding eBay's "£15 coupon for selling" invitation and having sold at least two items, I have yet to receive the coupon (promised "very shortly"). It is impossible to contact eBay to ask why...WHY!!!?

ebay has lost 2.3k items sold from my lkisting

I am desperate. Following an update of my stock of which I have eight varieties, my total items sold which totalled 2.3k has gone back to zero. I have been selling this item for years with much competition on eBay. You can imagine this has decimated ...

Postage

Post parcel at post office and paid for posting. buyer had to pay to get parcel as no postage on. Who payed for extra postage ? How do claim extra postage back

Buyer picked up the items by Collection but couldn't choose collection when buying

Hi, I have an issue. My buyer came and collected his items, but when he ordered the items, he could only choose delivery by postal. Now I can't get it marked as delivered, and when we tried to just have it as a collect only item, he couldn't order it...

Denby identification

hi can anybody identify this denby design please i have searched in vain thanks

Cancellation request denied

Hello! I’ve made a first purchase on Ebay and 15 minutes later made a cancellation request. Wrong size. After 3 days of waiting I’ve got a message that it cannot be cancelled because it was too late to do it. And the item was not even sent. What can ...

Resolved! Buyer wants to collect

Hello, I have sold an item that the buyer wants to collect. Can I agree and how do I demonstrate to EBay this has happened so they release payment? Thanks in advance.

Another frustration about being forced to upgrade to a business account

A few months ago, I started receiving the emails saying that I had to upgrade to a business account. I tried to find out specifically why. But no one at eBay Customer Service, after several calls and speaking to several different people could tell me...

Seller Provided Tracking but not send out item to courier

I ordered helmet from seller, and after 50 days, now Mar 29,2025, helmet not send to courier yet (DPD). I try contact seller many time but they dont answer at all, and they even blocked me from their Facebook and Instagramm page. I could i do to get ...

Item described as Policy Violation but eBay won’t identify what the violation is

I have created a listing which is TOTALLY IDENTICAL to multiple others I have listed but they stated it went against policy. Their response was an automated email saying that it violates their policy. I then went onto chat and spoke with two eBay emp...

An offer has been made to me on a listing not in my watchlist.

Yesterday I had a notification for an offer on something I did not put in to My Watchlist. This listing does not appear in 'Recent views' either. How can this be? Any help?

I've selected post or collect for a listing, but it is displaying collection only. Any suggestions

I've selected post or collect for an item I'm selling , but the listing is displaying collection only. Any suggestions?

Can any one let me know how to do my own postage. I am told that it is done at when you sell an item

I have tried to amend postage on items I am selling but it does not allow me to do this can anyone help.

Delivered to wrong address

Hello my item has been delivered to the wrong address , the occupier, my neighbour, said not for this address and gave it back to the RM delivery man , this item was marked as delivered on Ebay , but returned to seller on the RM tracking app. My ques...

Postage

There is no longer an option for me to do custom postage, have they removed it in their quest to make everyone use Evri?

Resolved! Ebay business and VAT

Hi I'm wondering if anyone can help me? I'm just about to change over to a eBay business seller account, I'm not VAT registered and don't need to be as my turnover will be know where near the £85,000. Will eBay still charge me 20% VAT on all my sales...

Resolved! Postage

I want to eliminate simple delivery from my listings

The new ai

The new ai is taking away from buyers actually knowing what they are purchasing. Instead of the seller been honest with what they are selling and giving details about their individual item, this new ai fills it in for them. There is now no informatio...

Payments on hold following a sale

I recently sent this email to Ebays Assistant but the latter cannot apparently handle it. "Hi I have recently sold a watch and some fishing reels. I sent the items within a couple of days and the buyers have given very satisfactory feedback. Why do I...

Accepted offer but no order and disappeared from active listings

Accepted a counter offer from a buyer about an hour ago but no sold email has come through and item has disappeared from my listings, what would be the reason for this?

Selling

I am a new seller and I don't know for some reason eBay has decided to put a sellers hold on my account for no reason I can think of. what should I do and how do I contact customer support

Postage and Tracking

I think I've been scammed? I ordered something from a seller and they have presumably 'posted it' however the tracking number isnt even registered on the amazon logistics tracking website. I think it's a fake tracking number. So now i have no way of ...

Contact customer support

Does anyone have a phone number for customer support? I’d like to talk to a human. Thanks

MC011

I received an MC011 restriction last week and provided all the requested documentation, including the tracking numbers for all items. However, three shipments were lost in transit and buyers were refunded. eBay advised me to wait until all items were...

NO EXCHANGE ITEM HAS ARRIVED

SELLER SENT WRONG ITEM I RETURNED THE ITEM THEY SAY THEY SENT RIGHT BUT IT HASNOT ARRIVED AFTER 2 WEEKS

Query about Royal Mail claim for lost item

So as my funds are tied up in a sale where the item hasn’t moved since I posted it last Saturday what is the process for claiming compensation? I saw on the Royal Mail website you have to have evidence of the original value of the item sold and it’s ...