Seller cancels an order .

[quiz131]

I placed an order today and got a confirmation by email. A few minutes later the seller cancelled the order because the item was out of stock. The reason given on the cancellation and refund  email was that the buyer had cancelled. This is not true. I did not cancel. I can guess why a seller would blame the buyer for a cancellation - it means the seller does not have to admit advertising stuff for sale that is out of stock. 

[jckl1957]

You can report the seller for not intending to complete the sale.  Ebay will thank you for your report but will not tell you if they take any action.  Personally, I would just find another seller.

You should only report a seller if you think they're violating our policies, for example:

• They offer to sell you a listed item outside of eBay
• They don't intend to complete the sale
• They sent threatening messages or used abusive or vulgar language
• They published another member's contact information
• The seller has provided you with false contact information
• You suspect the seller is under the age of 18

  This isn't an exhaustive list – you'll find all of our policies here.

  Report a seller

[quiz131]

Thanks for your email. I don't intend to report the seller to ebay - though I think it's "sharp practice" when the seller cancels an order and makes out that the buyer requested a cancellation.

An ebay seller may decide, after he receives an order, that the price he has set is too low. He might then cancel, saying he has no stock, and then blame the buyer for cancelling.

[tressygirl]

The seller has selected that reason because it does not affect their selling account, eBay do not place any defect on their account.

The only way this can happen is for you to contact Customer Services and confirm you did not authorise this cancellation.

eBay do not like unhappy buyers , so would place that defect on their account.

Your choice to inform eBay or not,  what the seller has done here.

@quiz131 

[plpmr]

adding to the advice already given -

why not leave feedback to reflect your experience?

[quiz131]

Thanks for your advice. I have contacted ebay customer services and asked them to set the record straight for this transaction. I explained that I did not cancel the order, but the seller claimed that I did because it deflected attention away from the excuse that he had no stock. 

If the seller had just cancelled the order because he was out of stock and given a refund, I should not have made a song and dance about it. The fact that he said I had cancelled, which was untrue, annoyed me.