Returned parcel missing

I sold an item Through ebay.

the buyer Never bother to Reply Me .

he Just Returned the Parcel Through Ebay Return policy But I didn’t received the item back and . Delivery office says That parcel is Delivered to other Address that was provided to us By sender. Now when i contacted Sender ( he dont reply) . 
i opened an appeal to ebay. But they Closed it by saying that the address is provided.

my parcel is Lost . When i contact ebay they ask me to contact Royal mail, and When i ask royal mail They Ask me to initiate a claim Through ebay.

 

kindly help me

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