Canada Post entered nationwide industrial action on 25 September 2025. As a result, Royal Mail and Parcelforce have paused exports to Canada and items already in transit may be held up for an extended period.
What you need to do now
- Review any listings that ship to Canada.
- If you already use another carrier, keep using it and make sure the service on your listing matches the carrier you dispatch with.
- If you rely solely on Royal Mail or Parcelforce, consider switching to an alternative courier for the duration of the strike.
- Opt-in to the Global Shipping Programme (GSP) if you need a quick alternative route. You can enrol in Seller Hub ▶ Postage preferences.
- Continue dispatching UK and non-Canadian international orders as normal.
Automatic seller protections
For orders with estimated delivery dates between 11 September and 10 October 2025 (23:59 UK time), eBay will:
- Remove late-delivery defects
- Exclude affected “Item not received” (INR) cases from your Service Metrics
- Erase any negative or neutral feedback linked to late or non-delivery
These adjustments appear on your Seller Dashboard within about seven days - there’s no need to contact Customer Support.
Key points
- Strike days are excluded from future Estimated Delivery Date calculations, so metrics won’t be penalised
- Parcels already handed over to Royal Mail or Parcelforce will move, but expect significant delays
- Domestic UK services are not affected
Useful resources
Thank you for selling on eBay.
Your eBay Team
