07-07-2025 10:15 AM
Hi, I listed an item and stated that the buyer pays postage. The buyer made an offer a few pounds lower than the Buy It Now price, which I accepted. However, when I clicked through to get the postage label, I have to pay postage (£3.45). Is it the case that offers do not include postage? Thanks.
07-07-2025 10:34 AM - edited 07-07-2025 10:35 AM
Offers do not include postage, so buyer pays price, plus whatever postage you quoted plus the insurance fee, which is based on sale price.
Did you not look to see what buyer paid as that would answer your question.
07-07-2025 10:42 AM
I now have the receipt which shows that the buyer paid the offer price, plus postage and buyer protection.
07-07-2025 10:43 AM
But when I click through to print the postage label, it says I have to pay again for postage.