Member To Member Support

Games Workshop VERO strike

Hi, I keep having my 3D printed models removed by Games Workshop for apparent trademark infringement. I have been amending them removing terms like 'Space Marine' Tyranids etc but they keep comming back and vero striking my listings, and the reasons ...

Payout less than expected

Hi, recently sold an item and everything was processed fine, no issue. Order total came to £12.94, but after deductions including, buyer protection fee (£0.73), Postage Simple Evri (£2.45), VAT (£0.49), and the Ad fee of (£1.45), it came to £7.82 in ...

I'd like to revise my pricing after 30 days but eBay says I can't because it's on someone's basket.

I'd like to revise my pricing after 30 days but eBay says I can't because it's on someone's basketBut it's been there for ages and not moving. What can I do?

Simple Delivery tracked 48 - what happens if item more than £150?

So here is my issue - Having been selling on here for over 20 years, I am now being forced to use Simple Delivery. The only option I can see is bascially tracked48 and doesn't allow for special delivery etc. Normally not an issue but tracked 48 only ...

No response from seller

no resonance from seller tried to report faulty item, what shall I do next

evri lost the parcle isent out

Does anyone know how to speak to someone at Evri ? They lost a parcel I sent to a customer, and they are not getting back to me, it's been 2 weeks or so

I can't edit my items listed for sale.

I have 2 items for sale but ebay does not show them as listed for sale on shows me them as a buyer

Postage for larger items 120 x

So now I find that updated simple delivery does not allow you to send items up to 120 cm as the simple delivery biggest size is 61cm I have now asked AI for 3 call backs no calls received - so do I end items and then do a new listing? - new listings ...

Advice please.

Im brand new to eBay and had my first listing go live with the description saying open to offers for quick sale. I’ve accepted a low offer and I’m happy enough as wanted a quit del. But eBay are holding the buyers payment for 2 weeks. Now he wants to...

Refund

Send out an item and buyer wants refund even although stated no refund what should I do

Dead plant

Ebay does not support buyers when they receive dead plants.Because of this I will be closing my account when I receive my two remaining items I have ordered.

Faulty electrical item, 3 month old

I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...

Resolved! Skateboard is too big for label that was generated by ebay.

Skateboard is too big for label that was generated by ebay. Stuck with package I cant post

Refund refused

I bought a pair of blackout curtains for my autistic daughter. As she has OCD I had to wash them before putting them up. They are NOT BLACKOUT curtains. The seller insisted they are blackout even though the room is as light as it was without them. Th...

My account

All of my purchase history has gona, and all my messages, and i don't know why can anyone help with this

Can’t locate how to add Best Offer to my selling info

How do you add Best Offer to your selling info

Buyer is asking me to post the item after the despatch date shown in the listing as he's on holiday.

How can I do this?

Blocked buyer who should not even be alowed on ebay can still view my items and try to send message

TRAMP YA NEED TA KEEP OFF THEM DRUGS AND KEEP OUT THE SKIPS YA LOW DOWN BUM 31 QUID A A HA A A AH EAEH H H OO OHO O He is known to a lot of people as vermin and tries to con people and send much ruder messages.

Authorising a payment on credit card

I can’t pay for a bike due to eBay not sending authentication to my bank.. so it just dosent go through until they send this out

Simple Postage needs to go or be improved

I have no idea how else to communicate with eBay anymore other than to post a letter, which is ridiculous given it's a digital platform. I just want to vent how annoyed I am and how I'm unlikely to continue to be a user at this rate, maybe someone fr...

How to get rid of coupon appearing on my listing

Hi, how do I get rid of a £50 off coupon that’s just appeared on a live item for sale that I’ve just put up. Thanks

False tracking details

I purchased a Iphone on 22nd July for a birthday gift, delivery according to the seller was via other courier (5days).The item was showing pending dispatch and I queried the seller on 28 July.The item was then marked as dispatched and entered "POST45...

klarna payment

im selling an item and a buyer wants to pay by klarna. its a worthy amount of money that I don't want to lose. so my concern is do I get the full payment and then on their side they pay three installments and second can they get a way out of not payi...

Feedback for sellers

I have just tried to leave feedback for 2 sellers. However I cannot submit the feedback without rating the product. I have never used either of these products so how can I honestly rate these products. I want to be honest in my feedback and if the pr...

Hi, i am a seller on ebay - since allowing the customer to choose simple delivery , my messages to t

Hi, I am a private seller on ebay , since ebay introduced " simple delivery " it seems that when I message the buyer for more info to fulfill thier order - my messages are not going through to the buyer ??? I am unable to continue with an order if th...

Previously sold item

Someone paid me for an item that I had already sold to another person last year.Why is this? Second time it's happened

simple delivery

is there an opt out option for simple delivery.i dont have a printer and i dont have a modern phone so i cant use QR code.or is every thing on ebay now simple delivery.thank you.

Returns

Someone please help.....So I sold some football cards.....The guy didn't receive it as didn't have his house number on the box...And stupid me didn't put a return address on it Finally me the sender is getting it back tomorrow, but the customer still...

Refund on a item

Hello, I’m having slight problems, I want to return my item but I’ve already requested one but I’ve cancelled it as i thought i was doing something wrong but now it won’t let me request a refund and I’m hoping if anyone could help me

Help please…..I have just received an order for a mulberry handbag sold as new and authentic.

Several screws have fallen out in the packaging from this new and unused item.i am very concerned it may be a fake. Mulberry are renowned for their workmanship and quality this is most worrying. Any advice on how to proceed …from you would be much ap...

Chinese tea

Hello, I ordered some boxes of tea (18) in June and the date on it was 2025/05/18. Does it mean I was sold expired tea? I could not use it for the above reason. Kindly advice

Ive sent a item that has been delivered at 11.20am today but it’s not showing delivered in my eBay a

I’ve sent a item through parcelforce that has been delivered with proof but it isn’t showing as delivered in my eBay account

Resolved! 30 days before I can collect. Does this affect protection?

The seller is away for 30 days, after which I can collect in person. Is this a problem? I don’t mind waiting, but not sure if it affects my rights.

Unable to set up payout details

Hi! I made two listing and now as I was prompted to set up my payout details as first time seller, seems I am unable to. When I click on the button Set up payouts Takes me to onboardexpweb.ebay.co.ukAnd there it says that can't reach it and to check ...

Fake watch

ReRecently I bought a watch which was fake so I returned the seller then opened a case against me saying the watch came back scratched etc but it wasn't true anyway the case was proved in my favour but I only got a partial refund and I still want a f...

Faulty t-shirt

I recently purchased a t-shirt. Put it through the washing following the instructions exactly and the picture on the front came off. I've contacted the seller who has basically called me a liar. Probably wouldn't bother except the t-shirt was £20. No...

Item sold on another platform, seller has declined refund request

Bought an item of clothing on July 25 and then immediately requested cancellation as I found it cheaper on Ebay. Seller declines cancellation request and says they have just returned from a festival to see I had bought the item which they have sold o...

Selling issue

Hi, need advice sold an item took it to post office with QR code . post office said not enough postage paid you have to start again, cannot cancel label as it says it's over 14 days old but it's not, go to the bot to get a call but it thinks im in Am...

No Seller Feedback left for Buyer.

What do you Buyers do when you've left positive Feedback for a Seller but they don't or won't leave Feedback for you? Despite several messages requesting they do so, there's still none left for me and this after a week. Feedback is a fundamental prin...

Feedback

Protect and defend the good sellers more! Stop letting buyers destroy our reputation. Trying to be the best team player but not feeling protected by my team at all. I wanted a career here but to know that buyers can get away with telling lies on sell...

Scamming buyer?

I had a return request open on Monday from a buyer stating that DVDs didn't work. I asked for some pictures to be supplied and got a a reply saying no as they refused the parcel from the courier....yeah refused the parcel...discs not working. I reque...

Age verification

Trying to buy some cutlery to complete a picnic set that I've bought on eBay, but they want a credit card to prove I'm over 18. I don't have a credit card only a couple of debit cards, nobody in my family has a credit card, how else can I prove my ag...

Policy Violation - Listings hidden

I have had my listings hidden due to a 'policy violation' but when I click through to see what it is there is no information there and I cant figure out how to contact Ebay about it. Can anyone help ?

Problems with sellers

Is anyone else having problems with sellers not dispatching orders on time or not at all plus ignoring messages?

How do I update my profile to say I am away

How do I update my listings to say when I am away?

Buyer Left Me Unacceptable Negative Feedback

Really, really, really annoyed! Just found this buyer has left me very back negative feedback on my account. I have been on Ebay for over 20 years and only had one other negative feedback, which a disgruntled buyer made out of spite.The following is ...

How to get hold of Ebay to escalate when seller ignoring.

Hi I cannot get the required photos downloaded to the ebay page when I have already sent to seller's email. This stops me progressing. I cannot get hold of ebay and the seller is denying they sold me a dirty used Vax hand held car vacuum cleaner. How...

I have a problem getting a refund for part of an order that i want to return to the seller.

I bought three pairs of incontinence pants for women on July 15. They arrived, I opened one pack, decided they were unsuitable, and contacted the seller about returning the 2 sealed and unopened packs for a partial refund. The seller agreed to this, ...

Resolved! Inpost Northern Ireland!

I hope someone can help me! A buyer has chosen Inpost as delivery choice two days ago. I realised his address is in Belfast and Inpost don’t take delivery from the UK to Northern Ireland. I have messaged the buyer twice with no response, asking if he...

Ebay Royal Mail International Labels 4x6 format not Label printer ready

Hello,When choosing the 4x6 label format for Royal Mail International orders, the page that I'm given to print is an A4 where both, shipping label and CN22 form, are on the same page. The only solution I found to print using my label printer is to sc...

deduct money with out pruchase

my visa deduction is for an amount of 461 USD without any order from my side, pls refund this amount

Was sold fakes

I'm not sure what to do. I bought some Crocs but it turns out they are fakes. The seller does not accept returns. What can I do?

Resolved! I've been scammed with iPhone purchase

I purchased an iPhone costing over £800 the on Friday. The postage was Royal Mail Special delivery. I was provided with the usual tracking number beginning with SE. I was expecting delivery today and had been tracking progress on the RM tracking webs...

EBay fees debt, scam?

I’m receiving emails from my-drs saying I owe £18.99 in eBay fees. eBay’s live chat is unavailable, can’t speak to a human. is this legit or a scam?

Seller did not use agreed upon delivery service

Hi. I purchased an item with the agreement that the seller would use a 24 hour royal mail service. The item needed to be delivered by the next day as the property will be empty for weeks +1 day later. The seller has uploaded tracking and has used the...

How to Change Address from Germany to the UK

I want to change my address from Germany to the UK where I now live. But it will not let me. And the Where I Pay Tax does not provide the UK. Anyone know how I do this?

Contacting ebay customer service

I was recently in contact with an agent, when i tried to open another live chat afterwards, i was unable to type, i tried switching devices and networks and i still cant type, how do i fix this.

EBay sharing my email address with delivery company

HiI have asked EBay not to share my email address with delivery companies but they have failed to comply and customer services have stopped answering my pleas. When I post goods I never have to give an email address for it to be delivered so only see...

Evri lets us down almost Evri time.

Evri lets us down almost Evri time. It has taken two weeks for an item to be delivered and this after several emails and AI chats with Evri Customer services when they just send you round in circles. Very frustrating and time consuming.The seller lef...

Returned delivery says delivered but not received

Hi can anyone on here help me out.I’ve contacted eBay but not very helpful with the issue.I believe I have been scammed with a scam where the buyer wants to return an item and when I return it back to myself,it says delivered but I haven’t received i...

Refund

Hi, I am new to eBay however my parcel did not arrive so I am getting a refund for it however in the time from payment to refund I have changed bank cards (same account different card) as I was a victim of fraud I have changed the card if eBay howeve...

URGENT HELP⚠️

Hi all, I really need advice and possibly help reporting this. I sold an iPhone on eBay and posted it on 28th July via Evri.The buyer is now claiming the screen is damaged.But here’s the weird part: Evri tracking STILL shows “not delivered”, and eBay...

Shipping label wrong, can't figure out what to do next

I've sold on ebay many years and haven't been in this situation before due to new shipping system, so I'm hoping someone has suggestions. I went to post an item and was told the label was categorized wrong. I said "I need to post today, can I just pa...

Delivered item not marked as Delivered

My sold item has been successfully delivered by parcel force. But it is not marked as delivered by on Ebay

Postage refund

This morning, was told at the Post Office that my ebay label (£8.35) was only for 100g weight. Parcel weighed 128g. I offered to pay extra but this wasn't possible. I ended up buying a new label for £9.85Post Office suggested ebay might refund me the...

Inaccurate product photographs

Anyone else totally fed up having to scrutinise other seller photographs to determine what product is actually being sold? Looking at everyone’s lawn edging for two days now and getting frustrated when the images clearly show three different products...

Evri

The tracking is wrong, I do not like the Evri parcel shop anyway, I have tried over and over put in my post code, it doesn't recognise my post code so can not arange delivery etc, just send me a refund, this parcel shop has lost/stolen to many items ...

Order 09-13383-66147 has been cancelled

Really annoying when you make an order and it's accepted paid for and then you get email saying your getting refunded when I didnt cancel the order the wood company cancelled it and their reason "buyer cancelled "I don't know if am allowed to name th...

reurn and item after the case is closed and a refund was given.

Last week the seller gave me a refund and the case was closed. Now the seller has asked me to pay for a return postage label and wants' me to pay for the return and then give me the return postage cost. what do I do now. I thought that once a case wa...

Counter offers

I recently Sent an Offer to Buyers of £8 for an item. I received a counter-offer of £6.12 (after Buyer Protection deducted - absolutely outrageous but another story!) and countered with £7. The buyer then countered with £5.53, which was LESS than his...

Simple deliver problem

I unintentionally used simple delivery for 3 items that I sold but I used conventional postage methods and now I can’t get my funds as my items that have been delivered say they haven’t on my eBay page. Can anyone help me with this

charged without purchase

dear all I have received two charges on my debit card from ebay. i have checked my ebay account and the purchases have not been from my account. how can I cancel these payments? best wishes ali

Support case on hold until August 9th; impossible to reach ebay customer support due to that

According to Pitney Bowes, my package is at a "local post office," but I have received no note from post office or other info on what's my domestic tracking number and which postal company it is, let alone the address. The seller has opened a support...

Nike Air Max 95s

Hi I have purchased an authentic pair of Nike 95s. The seller is not responding. I bought the pair on Saturday and he still has not sent them.

I returned an incorrect item to France. It has just returned back to me!

Hi Folks assistance please.I sent for a part for my Renault. June 4th. It came from France. It was for the sliding door and i didn't notice it was for a right hand door not left as we have in the UK.I asked the same company for the left side. They di...

returned and refund . but seller refuse accept .

I bought a laptop from ebay, but it was not the same model as in the listing. Then I used ebay's case system, and the money was refunded. I sent the laptop to the seller using ebay's auto-generated label. Royal Mail indicated that the receipt was ref...

Account suspended permanently BBE. HELP

Hello, so after 16 years and over 2500 item sold ebay just suspended my account permanently for BBE. I had a couple of cases opened lately but nothing out of the usual. Late delivery, item not picked up ..etc ( common in worldwide shipping) I reached...

Address not accepted by ebay

I have sold an item, buyer has paid. She lives in Guernsey but is using a postal address in UK to be forwarded on to Guernsey. Ebay say address is invalid. Buyer has now sent me a Guernsey address, i was using Simple delivery and the postal cost will...

Used my own postage can’t get payment

Hi I sold an item for the first time in years on eBay and mistakenly (on the listing) used eBay postage that I said I would pay, but I then sent the item using my work Royal Mail account. Now I can’t see how I can get paid as eBay seems to think i ha...

Buyer cancelled order and received full refund, but parcel was still delivered

Buyer cancelled the order, due to a long delay on the delivery, the buyer got a full refund, despite the parcel being delivered. Because eBay are evasive I can’t speak to a human to explain this, the limited automated options don’t cover this issue. ...

EBay ripping off customers with Simple Delivery for Large Letters!

I am selling some clothing items - small tops, that would fit into a Royal Mail large letter, under 100g. The postage should be £1.55. However, with Simple Delivery now being the only option, the only service available is a large letter up to 1kg, wh...

eBay Authenticator using Royal Mail to send authenticated item to buyer (not DPD) - longer delivery

Hi, this is the first time I have seen ebay use Royal Mail to send an order to a buyer, after they have been authenticated. It's usually DPD all the way, and normally arrives to the buyer on the next working day. My latest order was authenticated and...

Seller Protection? - Scam addresses

I'm a seller who has previously been scammed by buyers, and Ebay refused to help. I've sold a phone today, however the address is this "shop-N-ship" business.In short, i'm nervous to post the item as I don't want to be scammed again. Does anyone have...

Help!

I sold an item and sent it out, but Ebay wont let me mark it as dispatched! it just keeps telling me to buy a prepaid postage label!I tried chatting with the help bot and it just does not understand the problem. How do I contact them to sort this?

Why does eBay allow listings with out of stock items?

Hello everyone! I have encountered an unpleasant situation and cannot get help from the customer service here. I bought a product that turned out to be out of stock, they offered me a similar one and wrote that they would mark my order as sent while ...

Being charged for label

Hi, can some explain how these charges work! I list an item and specify buyer pays so this example Royal Mail £0.87 - item sell and buyer makes payment but I’m being charged £2.65 to print a level that i use my own label printer for. Am I missing som...

Seller Punishment by eBay - A year long sentence??

So Xmas last year I cancelled 16 orders as I had been let down by a supplier, I panicked and wanted to refund my customers asap so they could purchase elsewhere before Christmas......I know wrong move! I will hold my hands up for my ignorance of the ...

Seller cancelling a sale

The main reason for cancelling a sale is that the item auctioned did not achieve the minimum price wanted by the seller and to save the 4% reserve price that ebay charge they just cancel the order.

Customer service contact

Has anyone got a contact number for uk customer services

item number invalid but that the 1 thats on the listing

the item number keeps up as invalid thats the 1 thats on my listing and i need to cancel a bid for buyerplease help

Getting my money

I have just tried to get the money from my eBay account but it is not letting me take some out because it is not shown as item collected. It says I must put a six figure code in to confirm collection - this is not on the email as stated and the buyer...

Just lost an order for 11 items, because I cant combine shipping with Simple Delivery

Just lost an order for 11 items, because I cant combine shipping with Simple Delivery Thanks Ebay who is going to reimburse for the loss of a sale. Simple Delivery is *bleep*

Delivery pending

I have just sold a car which was Cash on collection, I have received payment from buyer and marked as payment received, but now it is telling me shipment pending? What's all this about how can I complete this when it's down as cash on pick up? Can I ...

ebay chat with an agent

i want to contact from eBay but when i am go to help centre its not working help me please

Seller relisting item

Hi. I recently saw a belt I wished to check the size of so I messaged the seller & received no reply within 2 days so I purchased it anyway. Then they told me that they couldn't find it so I had to chase up a refund. Now,the next day,they have relist...

Account reset

Hi all.Recently my account has rest like I'm a new member. My account now says I've been a member since 2025 with a score of 4 when actually I've been a member since 2006 and had a score of 600 + ,I've not got a clue how this has happened and now obv...

Selling

Hi I’m trying to sell items on my account. It keeps saying further verification , then when I do it and try to sell it keeps crashing and says problem eBay end ?

Resolved! Buyer took 21 days to collect item now they came and changed their mind

I sold some slate 21 days ago, the buyer paid immediately. I confirmed with him on the phone that the quantity and quality may not be 100% because I’m not a slate expert. upon arrival he said the items where not as described and he didn’t read the de...

customer services

Has anyone else out there tried to actually speak to an operator . I am trying to contact Ebay about a topic not available on the robotic system and I am going round in circles. Any one know how to contact a human being here at all. I am not a happy ...

Billing

Advertised Car twice being billed twicehelp

mark as collected

hi I've just received a parcel and seller has asked me to mark as collected so they get their funds how do i do this as i can't find a option to do this

Seller questions

I recently listed an item with a value of £170. This item was sold within a few hours of the the listing going live. The buyer has 0 feedback and wanted the parcel to be delivered to a local post office counter. I cancelled the sale because a- I was ...

Multi buy nightmare

Hi, I have sold two items but have only been given one shipping label. The items are too heavy to be packaged together and when I click "get another label" it says I can only have one. I have watched a video of someone showing how to purchase additio...

Not recognised transaction

There’s a transaction on my Bank account from Ebay London on July 24 which i don’t recognised & i have no transaction / purchase made on the said date.

Please do not send this item to the address showing. I didn’t realise that making an offer didn’t gi

I accepted an offer from a customer they accepted I printed the postage label but got this message ....Please do not send this item to the address showing. I didn’t realise that making an offer didn’t give me the choice of how it was delivered. I wan...

Ebay refunded buyer whilst item is travelling

Buyer bought an item on auction. The item was shipped straight away when reach their country customs withheld the item for a couple weeks. Buyer didn't want to wait any longer asked to cancel order Ebay refunded buyer whist item is in transit. I am f...

Wrong email entered when checking out as guest

I check out as guest but entered wrong email by one digit hiw can I sort this

Finding Buyers address

I am sure i saw on here somewhere where you can look at the buyers adress before printing a label for simple dleivery does anyone know where it is as i cannot find the thread now.

hornby class 56 bodyshell for r2752

I am trying to buy now a bodyshell for a Hornby Class 56 locomotive 56 032 (R2752) but the seller won't accept my buy it now or allow me to put it in my basket. I don't understand the reasoning but this is an item I have been looking for quite a whil...

£50 voucher off £125:spend

Hi, i seen the offer get £50 off a £125 spend if I sell some clothing over £10.Well I clicked on link and went to sell clothing...I sold for over £10 , but dont know where the voucher for offer is?

No7 serum

I have brought 2 boots no7 serum. The boxes were OK and sealed. When I opened them the tubes are different and the consistency of the cream is wrong.

screen displays out of control

my screen displays fake items andsome apps mixed with mine realoned ; some weird and lots of them. I changed my accountpassword and more appeared .

Item lost in post

I sold an item and have had to refund the buyer as the item was lost in the post I am going around in circles with eBay should they be helping me or do I have to claim off the post office

Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

post

i sold, buyer paid, was local so he collected, how do i deal with that on ebay re they are expecting me to buy a label but i do not need. buyer very pleased

Buying a saw

Having not used ebay for a while due to issues.I have tried to buy a reciprocating saw today to be told I need to verify my age.It seems only a credit card will do, neither me nor my wife hold a credit card which means I cannot buy the saw. Surely th...

Fake DeWalt Power Tools

How are eBay allowing the sale of numerous fake DeWalt power tools in direct contravention of their own policies and the law? The seller has a significant amount of dodgy tools and is passing them off as genuine.

Advised a course of action - followed and now advised that was not correct

Having sold an item on the new simple delivery system, it transpired it was over sized from the recommended limits and therefore I was advised by ebay to raise the label through simple delivery, not use it and instead raise a label through a postage ...

Poor Communication and Customer Service

I purchased 2 items. They total value was £180. They warned me about the customs duties to pay and give me the option to change the order as the tax doesn't apply for orders below £135. I asked them to ship the items separately and they suggested to ...

Pitney Bowes says my package is at local post office, but I have received no further notice

I'm in Greece and my package has allegedly been here for a week, yet I have no note from post office to come pick it up. There's no info on which specific company PB gave it to (there are multiple), let alone the address of this "local post office." ...

Package being returned to wrong address

I was returning 2 item form 2 different sellers within the space of a couple of days. I successfully returned my first item. But on returning my second item I accidentally scanned the return QR for the first item. So it has been sent to the wrong sel...

Changing items to auction

Hiya community, I'm looking to change some of my items to auction but when it changes it only offers free post. Is there a way to change it to auction but with buyer pays post please? I'd like to avoid having to do a new listing if possible. Thanks i...

Change of courier

Hi , I sold my e bike and eBay said it would cost 14 pounds to post which surprised me ! When I got to the post office they laughed and said er that will be 119 pounds ! So I had to change the courier details and take it on the chin . The buyer recei...

Resolved! How do I speak to a human at e-bay?

I have been barred from bidding on certain items because I did not pay in time, I contacted seller to ask for combined postage and did not receive a reply before e-bay sanctions were imposed. Seller was most understanding, but said it was all automat...

Buyer says item not at parcel shop, what can I do?

Hello, I am a private seller and I recently posted someone a book using Evri to a parcel shop using simple delivery. The tracking says it is delivered to the shop, but the buyer says they don't have it. I have tried phoning the shop, but BT says numb...

How to organise sold item for collection?

I sold some very heavy items, listed as collection only, but when I try to give my contact details to buyer it doesn't send. How do I do this please?

Selling

Currently selling war medals on eBay, Items started yesterday, however, I'm not seeing the in the category, so, no views yet, why is this happening? 277296580563 number of one of the items

Sold an Item

Hello, I have sold and dispatched an item. After the item was dispatched the tracking number was uploaded to enable the seller to track. Inside ebay the status says dispatched, however, when you click the tracking number it takes you to another scree...

Seller was allowed to keep container by ebay

I won an auction with no reserve for a Container. The seller didn’t seem happy with sale , obviously the end price of £520 was not enough. He kept messaging me with different excuses preventing me from collecting it. His last attempt he offered me fu...

tracking

posted items to USA on the 23 of july.but show as dispatched on tracking also tracking does not work on royal mail tracking anyone know what wrong as buyer is chasing for information

Returns process broken

I bought an item that was poor quality so negotiated a return. I had to pay for postage. I sent the item. It was delivered to the returns address provided by the seller. Ebay emails me every day reminding me to return it and I can't log the tracking ...

How the bleep do you contact ebay

I have had a failed purchase, a scammer. I requested to cancel the order and got refused by ebay, saying I needed to give it a few more days. Those days have gone and now I can't raise the problem again!The Item Not Arrived option just says I can't d...

Payments.

Why does eBay not release payments after positive feedback has been given by the buyer? If the amount is small, say less than £20, it is released, but if larger than this, it is held for two weeks. It would appear eBay is not playing with a "straight...

Free postage

Hi all I have not sold on ebay for a considerable time .... boy, how it's changed !!! My query relates to listing items as free postage. If I do this does that mean I am committing to free postage globally or just to the UK. I would like to extend my...

Returns request

I sold a tarot card holder with the internal sizes included in the title and and description. The buyer asked if it would fit a standard deck of tarot cards so I replied with the internal measurements again. He went ahead and ordered it. It arrived t...

Request for Review – BBE Non-Compliant Status

Dear eBay Support,I recently received a notification that my account is marked as Non-Compliant under the Bad Buyer Experience (BBE) policy. I understand the importance of maintaining high standards and I am taking active steps to improve — including...

international postage to usa

i have just been informed by eBay that any sales via UK to USA will not be able to send a invoice with the postage amount because of tariff problem regardless if you have enrolled in GPS [ which is not compulsory ] or not . it will not matter if item...

Technical App help- missing messages?

Good morningI raised a query shortly before 08:00 this morning on the forum and had kind helpful replies. I just went to message the buyer and discovered 8 days of messages with the buyer are missing in eBay App messages - they are not there and not ...

Confirming bank details payments on hold

Payouts are on hold until bank account is verified as I am a new seller, usually takes upto a week it says, it's been over a week now and seeing alot of people usually takes a couple days, why isit taking so long?

Post to canada

Trying to set up posting to Canada but listing wpnt let me buyer cant buy item ,this new postal service is rubbish lost 4 sales and my first parcel through global was lost

Hacked ?

When I go to log into my eBay, it comes up with an option of 2 different accounts. One is my username and the other is a strange one that I don’t recognise. Does anyone know if I’ve been hacked?Nothing has been bought on either account Many thanks

Postage

Hello Why as a private seller I am unable to set my own postage rate, can only list with "Simple Postage " rate which I would lose money usingWhat am I doing wrong Thanks

Not So Simple Delivery

Since eBay forced simple delivery onto my listings, they are all telling people that I don't deliver to their area. I've reported it and eBay are saying that it is an IT issue but I've not been able to sell my items for a month. Has anyone else had t...

Collection Code on 'Collection in Person Only' item?

Good MorningI've sold a large 'collection in person only' item. The buyer has paid, but is sending a national van & man company to collect. 1. Since the buyer has stated in eBay messaging they will not be present (it's too far away) they will not be ...

Returning a refund

I sold an item and the buyer intially wanted to return it, so I refunded them (and paid for a returns label). But in the end the buyer changed their mind and decided to keep the item. The buyer says they've sent the refund money back but I can't see ...

Worries

Hi, i recently bought an item on ebay and i reached out to to the seller to ask if it was genuine (because i wasnt fussed if it was or wasnt, i just wanted the item). The seller responded and said it was however their UK stock was closed months ago a...

Nightmare posting!

I hadn’t realised the postage options had changed since the last time I used eBay to sell so I simply sent a package by Royal Mail first class yesterday to the one stop address on the sellers address label information when I had originally selected t...

Return an item

I am trying to return an item but it is looking difficult. I contacted the seller but was told to contact Ebay customer service.

Basic Shop Allowance - 100 Auction / 250 Fixed Price

Hi all - can anyone explain please? When it is getting towards the end of the month when my shop resets, I start getting charged for listings even though my 'active' listings only number 289 in total? Surely the limit should be 350 (combining 100 auc...

Postage

I had selected buyer to pay for postage on my listing. On the winning bid this looks to have been removed (not by me) and the buyer is only due to pay me the price of the item sold, not item sold + postage. I'm not sure if I understand Ebays nes post...

Missing package

Hiya, Please how do I contact ebay for a missing item that was marked delivered but was not received by the buyer.Have been in touch with the shipping company and have been advised to contact ebay that they no what to doKindly assist on how to get tr...

Simple deliver - Royal Mail tracked 48

Hi allPosted My item to the international shipping centre using the eBay label shipping format is Royal Mail tracked 48posted on Monday early PMThe item tracking hasn’t moved since the scan at the post office. should I be worried?

Reason for withholding payment after delivery

Can anyone tell me why eBay takes two days after an item is delivered to make the funds available to withdraw? They have collected them from the buyer, and held them until the item is delivered, which is presumably to make sure it is sent and deliver...

Delivery

I have noticed when I have sold items I get an email from Royal Mail stating it’s been delivered, but it is showing still not delivered on eBay app

ebay payments

Buyer has informed me he has received the item but ebay tracking doesn't. I can't anyway to contact them because I want my funds adding.

Revising an item for sale

Im looking to add pictures or add to the description to aid buyers in deciding if the item fits. I have no active bids, but some expired offers and 10 watchers. Item no. 197394568101The revise part just keeps saying i can't change certain parts of th...

deleting old visa card

cannot delete old visa card

simple delivery

HiAm I the only one who does not like this new simple delivery ?I cannot change invoice for multiple purchases, I cannot even send an invoice. I have to print each label off one at a time which is wasting so much paper.Just had to cancel 3 items for ...

Best offer mistake

Hi alI.....ive made a mistake making a best offer. The seller has not responded yet. How do retract the bid?

Seller hasn’t given me my refund and rejected my cancellation request

Hi, I am typing to find a way to contact eBay customer service. I have been put off now from ordering on eBay again as ordered 3 handheld fans and had communication with the seller and now I’m not getting none now happy as rejected my cancellation an...

Added cost to buyer

Further to my previous post, why on earth are ebay increasing the price of items I've already priced competitively to sell. EBAY- please, please revert to previous ways. This is hard work. I can't cope!!!

Ebay. What on earth?

I can't cope with these updated methods any longer. Simple delivery- sometimes i need a different option royal mail and evri, to send an item. Once you have selected one of the above and a weight is applied a price is dictated. Fine but once the item...

Simple delivery

Ebay lose the package, but I have to refund the item??

Is the online chat for an agent 24 hours or is it closed now?

Is the online chat for agents 24 hours or are they closed now?

listing was duplicated .i cancelled one straight away can i get my fee back.charged for two

for some reason my advert was duplicated for a motorcycle i noticed straight away when it became live . i cancelled one straight away but i have been charged twice for the listing refund please

Response

Since you cannot refund the money, I sent the product (LR506309187NL) again, to a different address.

Managed Payments Program

Eby has set me up on this program without my authorisation Theystaate that they will not removed his and that I am responsibe for seting this up. I am not. They state that I have responded to a pop up that would set up this program ad trigger two ste...

Can ebay issue a partial refund, or sellers only?

Long story short, I bought a ski suit sold as brand new and unused, I received it and it has a hole in it. I have contacted the seller (as I believe this is the best way to resolve the situation?) to explain this and noticed the listing said they do ...

Ripped off by eBay with a trade in

So I purchased a Google pixel 9 on eBay at the beginning of June and took advantage of eBay's trade-in option. I was happy with the estimate for my old phone so sent it to eBay and paid the balance via PayPal. The new phone wasn't what I wanted so I ...

"Postage and collection in person"

It's likely that you cannot access this contact seller view from your own account. It looks like the collection in person option appears when both postage and click and collect costs are quantified. There is no differentiation then, between "click an...

buyer has won payment dispute

In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...

as a seller, i accidently deleted a customer order. where can i find it?

Sending large item.

EveningTotal newcomer to selling here. I just sold a large light fitting which I described as extra large parcel up to 30kg and up to 150cm in length. The delivery charge calculated was £13.63. However when I took parcel to Parcelforce they say it is...

Tarrifs

I recently purchased a Steve McQueen figure from a seller in the United States. The price included postage. Today I received an invoice from Parcel Force informing me that I have to pay £108.30 customs and excise duty, which was not made clear to me ...

Returning faulty items

Need some advice. Bought a large pair of speakers that were pallet shipped to me. One item was faulty. Contacted the seller and they said they will come and collect from my address then they will refund me. But with this i cannot go through ebay as e...

Petition news

https://chng.it/ddzmBLrkLG link to change.org petition against new rules implemented in feb. Sign if unhappy

Ebay has increased the cost of the items i am selling without my consent

I've had no sales for a couple of weeks, just checked on active sales and noticed Ebay has put an increase on my items for sale, I've been selling them at £5.30 and now they are £5.76 ?????I am happy with £5.30, also Ebay didn't send me a notificatio...

Auction £0.09 buy it now 99p?

I can't understand why I can't list an item for less than 99p - buy it now, but I can have an auction starting at £0.09.That's for both private and business sellers.So if there is just one bidder at £0.09 - he's won the item , why can't you list an i...

Ebay Filter format change

Has anyone any idea concerning the thinking (used loosley) behing the change of filter format etc>?It's simply impossible now to put in certain criteria !Why oh why do these people do this ? It's unusable now for me.I think (hope) they've shot themse...

Simple Delivery

I have had a RM Click and Drop Account for many years and negotiate my own rates and have a twice a week collection. I don't want to lose this. Started to get eBay marking some orders as sent "Simple" and not giving the Purchasers Address. However, w...

Age verification

Trying to purchase a set of hairdressing scissors, it ask for age verification (I’m 57!) but won’t accept a debit card only a credit card which i do not have, what do i do?

Restricted

We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.can someo...

Does anyone know is if there is any way of actually speaking to a person within eBay?

Does anybody know if there is a way of contacting a real person at eBay? I’ve purchased a number of casino chips in the US that when they are handed over to the delivery agent in the UK, go missing! I’m asking the same question of the UK courier Evri...

Acess

Can't access ebay after I listed items for sale

Tracked service doesn’t protect you against scammers

Sent an item with a tracked service. Delivery photos looks like item is not damaged. Customer has put a claim in for a refund due to just empty padded envelope arriving. Tracking shows bottom of padded envelope and you can see logos that came on the ...

national insurance number

should i have given e.bay my national insurance number

item sold but then listing got violation, is it ok to ship

i sold about 20 of the same item but then today got an email saying "VeRO Unauthorized Listing Policy violation" and after appealing it, it was denied so have no choice but to end the listing. i still haven't shipped any of the orders i sold and i ju...

Potential buyer messaged with their phone number

I have used eBay since the late 1990's although it has been a while since I sold anything on the platform but have done so multiple times in the past.I have one item for auction at present. I received a message from someone who says they are interest...

Seller trouble

I had to pay extra postage at the PO to collect the itemOpened a case and seller asked me to close the case then they will pay me the extra postageI refused to close the case as I want my refund then I will close the case They have till tomorrow befo...

Refund

I recently won a bid for an item and completed the payment successfully. However, I’m now receiving a refund, and I’m unsure why this has happened. Could someone please clarify the reason for the refund? I’ve already reached out to the seller directl...

seller not refunding my money and ebay not helping

i bought an item from a seller and i wasnt home and my auntie refused the order because she didnt recognise the order i forgot to tell her i ordered something. The item was refused and sent back to the seller so i asked the seller to either redeliver...

Concerns About Simple Delivery – Limited Flexibility and Refund Issues for Sellers

Hi everyone,I’d like to share my experience with Simple Delivery and ask if other sellers are also facing similar issues.Since eBay introduced Simple Delivery, it has significantly limited flexibility for sellers:We cannot request collection for larg...

Buyer Protection Fee

I understand that buyer protection fee is 10p + 7% however since yesterday Ebay is automatically adding more than this to my items. Anyone else having this problem? Any help greatly appreciated.

return claiming

Хочу поделиться своим недавним опытом и получить совет от других продавцов. Покупатель открыл возврат, утверждая, что товар «не соответствует описанию». Мы несколько раз просили разъяснений, но покупатель просто сказал, что сопротивление слишком слаб...

Can’t find correct postage label

Hiya a seller has brought something from me, they have paid £2.94 for evri, I’ve gone on to pay for postage label and I can only see £5.46 postage label I’ve never had this before, how can I can I find the correct one plz

Private seller / Service Metrics email /Item not received rate

Hi , the current way that show your goods are delivered doesn't work for 2nd class post. Unless the buyer clicks goods received or the post person scans the larger letter, which often both doesn't happen. it is class as item not delivered. Although t...

Resolved! buyer protection

Hi, I would like to cancel buyer protection please. thanks

Postage

I post all my sold items via Royal Mail 48hr Tracked Service. I have no printer and have no wish to mess around with QR codes especially when dispatching multiple parcels. I take my items to the Post Office and they stick a label on the parcels. This...

Webinterpret - Beware “Read Before You Try”

A friendly message to anyone considering using the 3rd party application called Webinterpret. On eBay’s help pages it clearly states it’s a free program to boots sales. Not True! if you search in the help guides it’s says this. “The European Sales Bo...