Missing package

[olatuaden_0]

Hiya, 

Please how do I contact ebay for a missing item that was marked delivered but was not received by the buyer.

Have been in touch with the shipping company and have been advised to contact ebay that they no what to do

Kindly assist on how to get tru to ebay

[jckl1957]

This is not an issue that Ebay can deal with - they are not responsible for shipping or delivering items.

If the tracking shows delivered, the usual advice is to ensure that you sent the item to the correct address, as shown in order details on Ebay, and then suggest the buyer check around their property, ask neighbours etc.

It is possible the parcel was delivered and then stolen.

Has the buyer opened an 'item not received' case?