30-07-2025 11:34 AM
Hi , I sold my e bike and eBay said it would cost 14 pounds to post which surprised me ! When I got to the post office they laughed and said er that will be 119 pounds ! So I had to change the courier details and take it on the chin . The buyer received the bike and left a review but the original carrier listing is still showing as not delivered so I havnt received payment from eBay despite contacting them several times ! Any advice please
30-07-2025 11:38 AM
You're not allowed to sell eBikes on eBay unless you're a business seller and have permission, so you may have a problem if somebody from eBay realises that.
So, the buyer has received the bike and your tracking number shows delivery?
30-07-2025 12:17 PM
30-07-2025 12:18 PM
Have you added the new tracking number to the order details?
30-07-2025 12:45 PM
30-07-2025 1:02 PM
You may not be able to do that with the app, can you access desktop?
30-07-2025 1:03 PM
30-07-2025 1:06 PM
Contact eBay and ask them if they can add it.
I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:
30-07-2025 1:08 PM