Seller questions

[handraizer]

I recently listed an item with a value of £170. This item was sold within a few hours of the the listing going live. The buyer has 0 feedback and wanted the parcel to be delivered to a local post office counter. I cancelled the sale because a- I was not comforable sending a parcel other than a home address. b- the conversation I had with buyer, is that they were away from their home and didn't want said parcel to be left out when delivered so they chose a local post office address to be delivered to.

Today, I relisted the same item and it was sold to different buyer with a seller rating of 4. This time it is going to a home address which happens to be in the same area of London as the previous buyer.

Am I being overly cautious? I have never encountered such a predicament. S I am asking you kind folks on your opinion. Thank you

[*vyolla*]

There may well be a connection there, perhaps a friend or family member has bought it for them.

You must only ever send to the address on the order details.

[tobiasd4]

As long as you post to buyers address as per ebay payment email, you are covered.

Buyers can change address before paying via ebay checkout.

Never change address if buyer just messages you.

[tressygirl]

I remember when I was selling, there'd be sometimes no sales for days and days,  then 2 items would sell , and both to places in the same town / country,  but no connection at all between the buyers!

Those odd coincidences happened  quite a few times. 

@handraizer 

[handraizer]

I don't know what to do. I appreciate that buyers, like myself have to start somewhere re feeback. The item number I listed is 267347197497 It is new and sealed. If the buyer raises a dispute with ebay am I covered in as far as The item was sold a new and sealed, I also have have a no returns policy. My personal feedback is brilliant in my opinion. 

[*vyolla*]

It's always a risk selling on any online platform. 

A tracking number showing delivery protects you from an eBay or PayPal item not received claim, or a not received chargeback, but if the buyer decides that their item isn't as described then they may return it. Whether you get your original item back is another question.

[handraizer]

Hello, I cancelled the sale. Upon looking at the packing slip, the delivery address (SE London) is not the same as the registered address, which happens to be in Wales. This is stressing me out.

[*vyolla*]

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@handraizer wrote:

Hello, I cancelled the sale. Upon looking at the packing slip, the delivery address (SE London) is not the same as the registered address, which happens to be in Wales. This is stressing me out.

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The buyers registered address does not have to match their delivery address.

I have half a dozen different delivery addresses I use (mine, plus friends and relatives if I want to send something direct to them). 

You just have to make sure that you only ship to the delivery address showing in the order details. 

[handraizer]

I see, thank you for your insight.

[handraizer]

Hi, it's me again.

So I canceled the the latest order., and relisted it withing a hour it was sold again to someone wih 0 feedback rating and their ebay account was created today. How can stop this happening again? I remember at one point there was a setting in ebay where I could set the minimum feedback score for a sale, but I can't seem to find it now.

Any advice?

[*vyolla*]

You can't prevent it from happening again (presumably you've blocked the original buyer from bidding/buying).

There was never a block to prevent zero feedbackers from bidding/buying, eBay are never going to prevent new eBayers from using the site, that would make no sense. Years and years ago there was a block you could apply if less than 5 feedback buyers didn't have a credit card registered. 

[handraizer]

Thank you for clarifying that. I guess, Iwill have to keep relisting the item and/or cancel it, I think this is going

to happen again.

[papso22]

If you keep cancelling for reasons that ebay will not see as valid, you may end up not being able to sell at all.

[handraizer]

oh really? sigh.