Advice please.

[vor1321]

Im brand new to eBay and had my first listing go live with the description saying open to offers for quick sale. I’ve accepted a low offer and I’m happy enough as wanted a quit del. But eBay are holding the buyers payment for 2 weeks. Now he wants to cancel and eBay are trying to charge me  £21 ish. If I declined it’s the same charge. If I agree it was same charge. WTH is the charge for if I haven’t actually done anything? 

[tressygirl]

There are payment holds for new sellers,  as eBay wish to see the first items sold, showing a good pattern of being received and received on time.

You very unfortunately came across a cancellation request in your first transaction, under eBay rules,  if there are no funds available in your Payment Summary for the refund then your back up source is used,  which is usually your bank account.

Once the refund is made the payout from the sale is shortly released.

@vor1321 

@vor1321 

[papso22]

Does he want to cancel because you refused to send until you received payment?

What exactly is '£21 ish'?  Is it listing fees or the amount you sold it for?

[vor1321]

It’s a watch I’m selling. I accepted the offer of £200. Then because I’m new to eBay the payment has been put on hold until 14th August. Which again i understand, however I wanted a quick sale and the buyer wanted a quick sale. We mutually agreed to cancel, when I accept the buyers request to cancel eBay are saying I need to pay £21.98 to allow the sale to be cancelled. I’ve not got the buyers money, eBay do. EBay then suggest relisting it, but they still want the £21.98 paid before I can sheee to relisting it and cancelling it. So I have no clue why. I feel awful for the buyer too cos unless I pick an option eBay won’t release their money. Why am I being charged for a cancelled order?

[john1297576]

Sorry none of that makes any sense. I like playing with figures, but have no idea where £21.98  comes from or why ebay need you to pay.

When money has not been released and a refund is being made. If no money available ebay  would usually debit your bank account, and shortly afterwards release the held money.

This should all be an easy thing to do, someone is making it difficult.

[papso22]

Ebay would normally expect you to have to refund the buyer from your back up funding source.  But that would be the whole payment for the item.

Did you list with any listing fees like a reserve?