Member To Member Support

SIMPLE DELIVERY or NOT!?

Is anyone liking the way that ebay have just changed the way we sell and send?I really don't want to do it this way so any help to change it back?

Ebay con

They told me to sell for free then once posted they want £4.80

Buyer made an offer that I accepted, but why do I have to pay postage?

Hi, I listed an item and stated that the buyer pays postage. The buyer made an offer a few pounds lower than the Buy It Now price, which I accepted. However, when I clicked through to get the postage label, I have to pay postage (£3.45). Is it the ca...

account up date

please can you phone I am partly blind and can not up date my account

Watch out for

Hi guys, This seller just left passive agressive feedback again in my positive feedback space. What do you expect me to do after being a member for over 23 years? Just lie down and take his continual abuse? ebay, you deal with him and report him to T...

Postage costs all over the place

Item #236186781989. eBay have "simplified" (taken control) of postage. I know the packing and postage costs of my items well and have now lost all flexibility. This means I am having to alter the price of the item to reflect what eBay's software gets...

Royal Mail Safespace - EBay won’t pay me as the item was delivered to a safe place

Hello,I was on holiday and forgot to stop sales. When I got back there was a case opened for late delivery. I checked with the buyer that they still wanted the item which they did and posted the parcel on Tracked 24. The item took 5 days to arrive bu...

Sellers from abroad. Why on earth do we now have people selling from the States at stupid prices. Is

Why on earth are sellers from China and the USA allowed to advertise on this uk site? I think that this is meant to deceive people into buying from these sites without noticing the place of origin until it is too late for them to change their minds. ...

Business seller and buyer is asking me to send a high value item as a gift

Hi,We are a business seller and have just sold a very pretty little Chinese bottle for over £600. The buyer has contacted me and asked me to send the item as a gift, not to put 'Chinese' in the customs form to USA (sending from UK) and to declare it ...

Simple Delivery Option Not Available On Listing

Hi I have been merrily creating listings this afternoon, but suddenly the option for Simple Delivery has disappeared: There seems to be a whole chunk of information and options missing. It goes from delivery details - Postage Policy, straight to Item...

International shipping

I am in Australia and would like to buy an item from the UK. I have contacted the seller who has updated the listing to include Australia as a shipping destination which is now visible in the listing. When I try and purchase the item it says that the...

return postage

Hi i recieved an item which was not as described or listed he listed the ipad as 128 gb but it came out 32 gb now i wish to return it i got a return label if i go to the royal mail will i have to pay for the delivery postage for return ? or the retur...

Bidding

Just noticed that items now run 2 time count downs.In a winning position at the first end time only to find a further 4 minutes of running time.This time ended at 8.06 again time was zero and I was the highest bidder.Ebay then advised at 8.13 that I ...

Sent back to eBay

Hi I can see my parcel has been sent back to eBay because of a failed delivery. Is this normal? Usually they resend next working day also what will happen next? thank you

Postage Policy

When I create a listing, there is an empty box called postage policy, does anyone know what I should put in the box.Thank you

Resolved! Buyer Insists to Arrange Own Courier

Hi I need some advise please, I have a air conditioning unit for sell over £300, one buyer insist to buy (not yet) and will arrange DPD to collect it, as a seller do I have any protection if anything gone wrong ? I had a very bad experience 5 years a...

Unable to Verify Age due to Lack of Credit Card.

Hello,I wanted to buy some old woodcarving chisels to restore them but ebay asks me to confirm my age with a credit card of all things. I do not own a credit card and I do not see an alternative option to verify my age. Is there really no way to do t...

Manually add tracking to sent items

Hello everyone I've successfully sold two items on eBay, and despatched items after buyers' paid. However, I didn't want to use the "Simple delivery" process as the EVRI pickup point isn't local to me. I have tracking numbers but can't manually add t...

Simple delivery

Do we have to do the simple delivery? i want to send a signed football card 2nd class P&P at £1. eBay won't let me and are charging £2.70 simple delivery, my customers are cancelling the orders due to the high postage costs. Is there any other option...

How do you contact a zero feedback bidder to check if they are genuine?

How do you contact a zero feedback bidder to check if they are genuine bidders?

PO £1.55 100g option not available for relisting

I have been selling beads and findings. I always use the 100g padded envelope £1.55 option. for some of my items I am being forced to post for £2.74. There is no advanced option available. My current item is for £6 (jewellery making chains) The posta...

£10 savings for installing APP

Hi all.I was shopping on EBAY website on my laptop when a window opened up promising £10 savings if I installed EBAY APP on my phone by scanning QR code.Did this.Then no £10 savings !!Any ideas, anyone?

Custom postage versus Simple Delivery

I am a Private seller. Up until ebay imposed the Simple Delivery method, I was auctioning 35mm colour slides of aircraft. I charged UK winners £1 for P&P but I am now forced to use Simple Delivery, my buyers have to pay up to £2.90 for a small thin e...

Simple Delivery

SIMPLE DELIVERY ISN'T SIMPLE - BRING BACK THE CUSTOM DELIVERY OPTION Why have they removed the Custom Option, this Simple Option isn't simple, it is restrictive and complicated.I had a parcel delivered by Evri it took a week when I send via the Post ...

Ebay seller suggestions

Selling:Selling: Tacwise 18G Series 25mm Brad nails for Staple Gun - Pack of 4000 I have 2 items on sale, 4000 off part boxes of 12mm TacWise staples and 25mm TacWise nails brad nails. Ebay are making listing improvement suggestions including add fre...

Simple delivery

I have RM tracked 48 £3.45 on all my items. There's no simple delivery on any of the items I have listed yet I have just sold one item tonight and postage has appeared as £2.94 Evri drop-off!How has that happened? I never use Evri as an option. I don...

Add another person's debit card

Can I purchase with my mom's debit card? Can I add a debit card with another person's name. Also I buy from ebay.com not ebay.co.uk does it make any difference when adding another person's debit card?

Retracting a bid

Someone has placed a bid and wants it retracting and only 1 hour left how do I do this please

Return to seller attempted 3 times

As a buyer I had to resort to ebay support where the case went in my favour. Return to seller for full refund. When tracking shows item delivered, ebay will send my refund. Currently delivery has been attempted three times with no success. I think th...

Price Changes Between Listing Page and Cart

Hi all, Private seller here, and I am noticing a strange behaviour where the buyer is able to purchase items for less than the Buy It Now pricing shown on the listing page!It’s a Buy It Now listing, there is no auction component. I want the total pri...

payouts on hold, total incompetence

There's probably not an answer to this anyone can give as ebay don't seem to show what rules they themselves follow.My account has had payouts blocked intermittently probably 5 or 6 times now. Each time I go through the slow verification process of I...

returning item to seller

I bought a couple of beach loungers last week. They arrived but are very uncomfortable on my shoulders and too heavy to carry. I have started a return but don't understand the process. Do I have to pack the items again as I threw the box away? What a...

postage

hi this new system of buyer having to combine the postage makes no sense. Any body else agree it was easier when the seller sent an invoice

Options Avaliable?

Morning all. I hope this finds you all well. In need of some community advise on options and weather i have to accept the outcome or any fighting hope of getting a better outcome. I purchased a refurbished high end toothbrush which came with warranty...

Unable to combine postage with simple delivery - BIG CON

Any know if the issue with combine postage with simply delivery has been fixed yet? Seems ebay know their are flaws with Simple delivery and not inclined to fix them

New eBay posting

What’s has happened to eBay. I’ve been a member since 2008. I’ve just tried to list and there stupid new policy on delivery is really unbelievable , I’ve always posted tracked 48 . Why can’t I now .sadly my time with eBay has come to an end

Seller keeps half your money after return

EBay said I was getting a full refund but seller only sent half the money back product was faulty

Postage Option

Advice please. I have just noticed Ebay seem to be offering buyer’s a postage option that I have not intentionally chosen. I offer free postage and my chosen method of posting is to use Royal Mail, Tracked 48. This is their second class service as op...

Postage

Hi all I have sold an item that I listed for collection only but someone has bought it and didn’t realise it was collection only.they have asked if I will post it and I have said yes…my question is how do I now set up postage on itmany thanks for any...

Resolved! Free listing not being used

Hi everyone, Just wondering why my free listings aren’t being used? I have 298 listings left, but they’re not being used for some reason. Any reason why this is? Thank you,Jamie.

Contact seller on item thats just ended and didnt sell. Happy to make offer via ebay.

Hi just missed making offer on item that didn't sell. Happy to go via eBay but as ended can't contact, any ideas?

Simple Delivery

Do we have to do the simple delivery? I want to send Comic 2nd class P&P at £1 85. eBay won't let me and are charging £2.70 simple delivery, I will not be able to sell it due to the high postage costs. Is there any other option...

Age Verification

How do I verify my age if I don’t posses a crefit card? I have a debit card but ebay wont accept this.

Why does eBay earnings report data have missing postage labels data

When downloading eBay earnings report, why does most of my postage label data just have -- in the column.For example if I look at one of my transactions directly on ebay I can see that it is reporting earnings of £5.46 as it accounts for the £1.55 po...

Wont let me transfer my funds to my account

Its been 3 months iv been trying and trying and this app just randomly decides to say that i need verification or i need any type of license to prove my identityu and whenever i try adding a different bank card it always has the same name as the prev...

Returns in time, have receipt. Did not get a refund from the seller

Returns jacket in time, have receipt. Did not get a refund from the seller

Bidding

Have an issue with bidding...not sure if anyone else has experienced, if so...help please? This error message keeps popping up (even after refreshing browser)..any ideas as to how to resolve? Thanks

Resolved! Will I ever get my returned parcel back?

I'm based in the UK and used Royal Mail Tracked 48 for this order. The buyer purchased the item on the 2nd April and I posted it on the 4th. There were 2 failed delivery attempts to the buyers home address on the 7th and 8th, and the buyer messaged m...

Maserati ghibli alternator

I have paid for this item today and a receive a cutprious mail that the order cannot be found

Cancellation

I sold an item and the seller changed his mind. I declined his cancellation request by accident but now I can't actually cancel it at all. Any way round this?

If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.

Yodel lost delivery - how to claim

Yodel lost a parcel of mine, admitting they sent it to wrong address and haven't been able to recover. They're telling to contact packlink now for compensation etc. Is anyone familiar with this process?

uk to usa postage problems

Hi had a usa buyer wanting some vinyl i am selling, but he is told he cannot buy or bid, all my settings are fine. Is there a reason apart from ebay and daft rules ?? i remember the day this place was good......

Refund

Hello,I’ve recently had to request a refund which was accepted, I was sent a returns label and went to post office to send item back only to be told I need to arrange for it to be picked up amd I need to pay for it I contacted the seller who then tol...

Resolved! is there way to avoid simple delivery

in short i there a way to avoid simple delivery at the point of postage I've been using yodel a much cheaper option for my parcels but it's now been removed pricing has become so confusing i now need to work out buyer protection the higher postage co...

How do I find unsold record history please

Trying to find unsold selling history please

NOT so simple delivery!!!!!!!!!!!!!!!

has anyone actually managed to book a evri pick up using the ebay so called simple delivery, it keeps saying l can only print a label for evri but l have to drop the parcel off at an evri drop off shop, which is not possible as l am disabled, this is...

Sold item needed address change

Hello e Bayers When i sold an item buyer realised she had given old address for prepaid / printed eBay address label I used hand written label to her new correct addressAs no label was printed shows that item has not been dispatched nor receivedStill...

Dispatch an item as more than one package

I have 21 annual manuals as a complete set with accompanying DVD's to be sold as a complete set. Each manual weighs about 1 kg so total package would be about 21 kg plus the weight of the DVD's. Can I split the despatch into two or more packages? Can...

ebay restriction 3005

Can someone tell me what this restriction means please? 3005?

Unable to send offers! Box to send is all greyed out !! Should be in bold blue !! 3days now

Unable to send offers!! Box to send is all greyed out ! Should be bold blue to send !! 3 days now !!

Selling algorithm has become a joke!

Greetings, I posted a sale for an old Soviet lens as spare or repair. This lens has a problem but can be repaired and as part of the listing information I listed a link to a thread on the Rangefinder forum where it was discussed what was wrong with t...

Stolen item being sold on eBay

Need help with a stolen item that is being sold on eBay as eBay have been useless and no help/support from them, yes the item has been reported to the police. Does eBay have an investigation team based in the uk an NOT California!

Refund not received, since the gift card i used for payment is expired

I paid for a product on 23-Jun using tremendous gift card. The seller initiated a refund on 3-Jul since the product didn't get delivered. Unfortunately my gift card expired in between 30-Jun How could I get a refund now?

suspicious ebayer

Hi AllI got bad felling that ebayer who won one of my auction are fake.He/she should pay for the item but they didn't as yet ( I know there are some time to pay for but sometimes you have this feeling this won't happen ) and on top of that I can see ...

Seller unresponsive

Has anyone else had trouble with getting a reply ? I have tried email telephone and messaging but with no response. I have even tried another box from the same business but still no answer

Combined Orders under one postage cost

I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there say...

Stupid

I've got an item I paid £1300 for when I try to sell it with a buy it now its comparing it to older cheaper stuff and won't let me go above £144.43 I've been going round in circles for hours first it was £28.37 now this 勞勞勞勞勞勞

Original For Samsung Galaxy Z Fold5 SM-F946 LCD Display Screen Touch Digitizer

I am writing to express my dissatisfaction regarding my recent purchase. I ordered a new screen, but instead, I received an old screen. After returning the incorrect item, I was sent a screen for a completely different device.This situation is highly...

Opting out of Simple De;livery

I sell books mainly in the £1-£4 range which I have previously posted as 'large letters'. ebay have changed the listings to Simple Delivery and with Buyer Protection making them unsaleable. How do I over-ride the Simple Delivery for all such items, p...

Unsold history

How do I find unsold history please

Adding Features

Hello! I am having issues with adding features to products. For instance, an item with multiple colors and sizes, it doesn’t give me an option to add. I have watched YouTube videos and done everything, still no way. I need help please.

Resolved! Sent two items in one package - won't be able to get funds from the other, what should I do?

Hi, so recently I had one buyer purchase two items off of me, prior to simple delivery's introduction this caused no issues as I'd get the funds anyways, but now I can't get those funds because it's still saying the item is pending delivery but I can...

Received offers

How confusing it is now when you receive an offer, when you accept they deduct the buyer protection do you end up with less than offered. How is this right

Refund for product not received

Good morning, I purchased an item on eBay. the seller contacted me to say that the item was not longer available.eBay have taken my money, but not passed this onto the seller, as I have been in contact with them and they have not dispatched the item....

Tracking i can't add

I sold a item and was unable to do a prepaid label as the address was to long so i done it through evri I messaged the buyer through ebay with tracking details the items has arrived and positive feedback left but I have been unable to add tracking so...

Issue while connecting my account for payout

Hi there, I'm converting my account into a seller, but there is an error has occurred while processing the application that something went wrong while connecting my account for payout. So, what should I do now?

Order Never Received No Refund from seller

Ive bougt towing bar from Poland. Delivery was planned very quickly by UPS .From very begining in a system was error asking for correct address, straight away Ive contacted seller. no help.Two days ups system was asking for correct address. Ive spent...

Payouts

Hi I made an order of £7 the item has been delivered but my eBay balance is showing 0.16p and I cannot contact anyone to find out why

Sales declining

After 6 years of very successful sales with 100% rating as a private seller, my sales have dropped off a cliff since no fee sales have been brought in. Has anyone else had the same problem?

Cancellation Conundrum

Hi, I've seen similar threads on eBay in the UK and US forums but they're either variations of my situation or are pre-the new system so I wanted to check for advice. I sold an item and the buyer paid straight away due to the "immediate payment" sett...

Restricted

My account is restricted from selling, I remember having an issue with an item around 10-15 years ago. Is there anyway to have this restriction lifted?

finding out exactly what transactions are included in your payout

how do i find out which transactions my payout is for?

I sold a dress and arranged with Royal Mail Tracked 48 service to collect the item on Monday.

I don't need to use the eBay Simple Delivery Service, as I've already taken care of the postage for Order No 02-13294-38385, (arranging and paying for the postage with Royal Mail Track48 service earlier today).However, the automatic 'assistant' just ...

l mistakenly listed my car twice .l ended one listing when l noticed the error .ebay are showing 2 p

l mistakenly listed my car twice .l deleted one but ebay are showing outstanding payments due from me for both .how do l get this corrected

Ebay Simple Delivery is far from simple, its just stupid

When I sell on ebay my routine was to pay for the postage on Royal Mails website and book collection where they'll bring me a label Now with all the brains of a gold fish ebay have made more unnecessary changes and now I cant post easily anymore. NOW...

Negative feedback, reject to remove it

Hello, I need help with what to do next, feedback was unfairly at all, buyer was rude in messages then he left negative feedback, I was very pleasant to him, but feedback was totally oposite, delivery was in time, but he thought he should receive it ...

Fake Montirex

Bought tshirt snd shorts set Montirex listed as Bought new without tags.When received clearly not Montirex quality appears to be a poor quality fake .On sellers other Montirex items listed says bought in Turkey,the set I bought does not state this.Is...

Postage options & simple delivery

I have tried to list a pin badge today 5/7/2025 it weighs 30 grams & I am asking £3.99 I usually send 2nd class large letter charging £1.75 . I can’t opt out of simple delivery like usually do so now bloody EBay are wanting to charge £2.70 . Have EBa...

Policy violation - unable to revise listing as passed start time

I created an auction listing this afternoon with a start time for this evening. The start time has passed but when I checked, the listing was not visible due to a policy violation. I edited the listing to correct the violation but when I try to save ...

Buyer says not received, but tracking says delivered…. help please

what do I do, as they have disputed it? I read the help, but it is not clear.The tracking says no answer, then shows as delivered with a photo of the parcel next to their car!Do I have to refund then argue with royal mail that not left in safe place ...

How to cancel an offer

Hello, I have offered for an item but I don’t want that time anymore. How do I cancel an offer?thanks

Jole for Verification

I'm 63, had my ebay account for 25 years. I don't have a credit card because I don't like them. Ebay is a right joke on this verification, as I wanted to buy some multi tool blades. They can see how long I've had my account and still I have to prove ...

Postage

Maybe a member may know the answer to this, i live next door to a post office, so i am familar with the rates for royal, i have tried to list various items, one example 10 watch dials, 2nd class ebay want me to pay them £2.70 now i know they would co...

Viewing a vehicle

If you're selling your own vehicle on ebay how can you give out your details for potential buyers to come and view it first if you can't give out personal details?

Lost qr code

Hi all. I've sold an item. Paid for an eBay label and rec a qr code. I've now lost the qr code. Ebay have also sent the qr code to an email account I no longer have access to. So I'm stumped. I need a new qr code sending to me. Tried contacting e bay...

Unpaid bids.

Hi.I was just wondering if anyone else if having problems with auction winners not paying and not communicating?It has just happened to me again making it 5 times this year so far (only once for all of last year). Can’t eBay do something about it? Au...

Return Request - Photos provided are not of the item I sent

HiI sold a pair of sunglasses. The buyer has requested a return on the basis they are not genuine (I believe they are). The photos the buyer included are not of the same glasses i sent so I am worried that he will return a fake pair. What can I do?

Simple Delivery Query

Hi can anyone help? Prior to this new SD system I posted my items in the Royal Mail large parcel post boxes without having to go to a post office. I've never ever had a proble with this. Can I still just post items like this or do I now have to wait ...

Simple Delivery!

17 Years I've been weighing my parcels and sending them out. I send them out the same day and always send 48 tracked but now I'm being TOLD how to post. To night has finished me. I sold an item and was sent a label paid for out of MY funds. No choice...

Simple Delivery

Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...

Item i purchased has been removed for violations

29744167707This item has been removed for violations I am concerned this item is fraudulent how do I actually contact ebay

Simple Delivery is the final nail in the coffin for many sellers

Hi all,I’ve been selling on eBay for years, and like many of you, I’ve always tried to offer a fair deal especially when it comes to postage. But the new Simple Delivery system has made that nearly impossible.Buyers are now being charged postage per ...

postage

Just removed over 500 item due to ebay only allowing the simple postage option, is there any way around this

Resolved! Item for delivery collected

Hi I sold an item for delivery but buyer later brought other items that were collection only so collected all together. Now I can't mark as collected how do I sort this out and refund the delivery cost.

Car trailer

We have just bought a small car trailer but we have just found out that it is not road legal as it has no safety chain attached this can result in points on your licence or losing it completely can we demand a refund

Age Verification Postage

I want to sell a modern herb chopper which requires age verification. This is available as a postage option on eBay with the Post Office but how do you work out the cost. The currant Post office Handy Guide does not list this service. What cost table...

Error message when using Captcha Verification

Wondering if anyone else is having tech issues with Captcha Verification. Using Gmail and modern Lenovo Tablet with very good Internet signal. Have recd emails re recent orders and when accessing eBay via the Gmail is directs me to the Captcha Verifi...

Refund

Hi guys , Pleaseeeee help. Anyone, maybe was on situation like that before. I did bought item on 21st March and I pay by Apple Pay with my Polish card (Polish bank).Return of item was accepted and should be refunded to same why I paid. And everything...

Replica tag heure

In march I bought a tag heure watch I've just confirmed it's a fake I've reported it to ebay who can't help because of the purchase date my concern is the seller continues selling tag heure watches and ebay have no interest in stopping the seller

Business seller

I am looking at a motorcycle for sale with a seller that is listed as a business seller, he has 21 motorcycles for sale but all the listings say that this is a private listing and not a trade listing, as the bike in question is 250 miles away would I...

Bladed items

I'm chasing my tail here - have selected ParcelForce 48 as the courier, since they offer age verification on delivery, as required by eBay. This is only available to account holders, and if you start to register you quickly realise you can only do so...

Not received collection code ,

Item been delivered to click and collect shop, I have not received collection code, shop won’t release item without code, can I just let item be returned to sender and get refund, been going in circles with eBay advice.

Buyer cancelled an order after they receive delivery of an item. What happens to my item and funds?

I recently sold an Pokemon ETB box to poketyler10 for £70. This was delivered. However, he cancelled the order and ebay refunded him from my balance. What happens to the item?

Can I post using Parcelforce as Simple Delivery options are only up to a medium size package

Just sold a Lego set which is 70cm long. Simple Delivery is up to 61cm. What can I do, can I just post it via Parcelforce and forego the Simple Delivery label? This Simple Delivery is a nightmare, it doesn't work

Resolved! Item arrived damaged using the GSP

Hi. I sent a jacket to a buyer in France using the GSP. Item 277210056851They have shown me photos of the jacket where the seams have been pulled apart.It wasn't like that when I sent it, I sent it with plenty of packaging.Understandably he wants a p...

Return, returned to me but refund issued already

Hi all, I am item I won arrived missing parts. I requested to return it for refund with a seller that did not reply to any messages. After sending back the parcel using the pre-printed label, 3 weeks later .. it was back on my doorstep. Royal mail tr...

Simple Delivery

There is no longer an opt out for simple delivery!!!! And I most definitely do not want to use it. I use stamps and want to continue to use stamps. I'm only decluttering and I'd rather take it all to the charity shop than be forced by Ebay into using...

SIMPLE DELIEVERY NIGHTMARE

if i sale a light dvd i can send by royal mail large letter with a tracking number for £1.55 NOW under the new simple delievery it will cost £2.70 to send the same item , i phoned ebay and the representitive said when buye has paid for the £2.70 labe...

COIN PURCHASE.

Purchased a coin June 28th.My fault for not checking feedback of seller first but most common complaint was coins were bogus.I requested a refund.Refund declined because item has been posted to me. DATE OF POSTING PROVIDED BY THE SELLER 1900-01-01.No...

No credit card to verify age when buying pruning saw

No credit card to verify age when buying pruning saw, what am I supposed to do now pls

Mark a simple delivery as dispatched without using simple delivery?

one of my items has been bought by a person who lives a 2 minute walk away from my house.its far quicker, safer and cheaper for me to just drop the item off to the seller on my way past their house. However i’m unable to mark the item as dispatched o...

EBay contact number

What is the contact number to speak to customer advisor on eBay or email?

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

Wifi dongle failed after 6 weeks - seller is ignoring me

I bought a wifi dongle (Order number:16-12862-18018) which failed after only 6 weeks. This is outside the automatic Ebay return period so I cannot kick off a return, but the seller is ignoring my messages. Is there anything else I can do? A bit if te...

Canceled refund

Hi. Bought a step ladder. Used 4 time and then broke on 3 step. Snapped, did not get a refund as itam not fit for purpose now. Ladders were not cheap and e bay cancelled return as over 30 days.

Simple Delivery - Lack of postage options

I am now being forced to use Simple Delivery. With limited postage options I am unable to offer Royal Mail Special Delivery (I do this to ensure guaranteed Next Day delivery). These changes mean that I can no longer offer a quality service to buyers....

Missing collection code when person came to collect my item

Hi, I sold an Xbox and someone came to collect it however at the time forgot to give me the collection code. I have messaged the buyer a few times to provide me with the collection code however I have not heard anything back and my item is still list...

Non payment by buyer - can I offer second chance bids after 4 days

A buyer put in a high bid at the last few seconds of an auction but since then I have had no contact and no payment . The four days required by ebay expires just after 9pm today. I want to offer a second chance bid to the next person, and block the o...

low orders

i have just created my account as private. listed almost 20 products but managed to get only 1 order in 15 days. please guide what could be done to generate orders.

Item purchased from the US. But not collected by USPS.

Hello anyone. I have purchased an item from an American seller, I have a USPS tracking number but after a week of receiving said number it states that the item isn't in USPS posession and tracking is static. I don't really want to start messaging the...

Damaged in transit to the buyer

I can't believe the Evry delivery driver has damaged a parcel that's for a buyer how do I go about getting some sort of compensation also I have the proof as Evry shown it

simple delivery

HiI have sold an item with simple delivery postage, the item has arrived damaged. Who is responsible for the damage with simple delivery

SALES where have they gone...?

Hello ebayers!Looking for hints and tips to drive sales other than the obvious. i.e Promotions, Coupons to followers etc.My sales/traffic and clicks have declined by 40% in the last 6-8 weeks. Anybody else seeing this trend? Sometimes I feel its an u...

Resolved! ebey verification method

hi hope you are doing great.ebey suspended my brand new account and when i call ebey they reinstated my account by telling this to do your verification.how can i do my verification please providing me some guidence.

Where do you input the collection code on desktop? (Mac)

I had a buyer collect items yesterday. I am managing sales in a team. I can't seem to access the account via the app, only on desktop (Mac OS). I cannot find anywhere to input the collection code. The only options I have are Message Buyer, and then c...

Unfortunately, this purchase is no longer eligible for Feedback

Unfortunately, this purchase is no longer eligible for Feedback. This is the message i received when i wanted to give feedback. So how can i give feedback if the item is no longer eligible?

Simple Delivery and Disabilities

Late evening sale tonight...a now mandatory simple delivery which means I didn't set the postage (I'll be judged on, lowest postage large letter 1kg!!). It doesnt state what postage WAS paid so I can wrap to the crrect limits. I am a no returns selle...

Resolved! Balance not updating

Hi, I made a sale and posted item via Simple delivery last Monday. Item was received and feedback left on Wednesday. My account is showing net proceeds of £3.50 but my balance is still zero. There are no holds and it stated funds available and paid. ...

UK international sales funds not released on delivery

The site clearly states,"Funds will be available in eBay balance within 24 hours after the item is delivered to the UK Shipping Centre." And yet everytime I sale internationally the fund do not release when the royal mail tracking is marked as delive...

Dispatch time

Hi, I want to start selling car body parts that will be freshly painted to the order. I can see that other sellers who are selling similar items got 30 days to dispatch the item but when I'm trying to make a listing it shows only a maximum of 3 days ...

Is there an option to ask if anyone is selling an item I cant find?

Looking for a Paoletti single duvet cover in the colourway Saffa. No longer available in stores. Is there an eBay option to ask if anyone us selling one?

Auto relist issues

hi there. I posted about this a few weeks ago but still experiencing the same issues. My auto relist will not work on any of my live auctions. I was advised to go into settings and turn on auto relist, however that has not worked. I put auto realist ...

New ebay format purchases/feedback ?

Just opened up eBay to find new format, can find purchased items but nothing about feedback left or how to leave feedback or my overall score of items bought and sold Please help

I can't drop off my parcel as its to big in size for Yodel. What do I do?

The 4 drop off's I've been to are refusing to accept my parcel which is large 120cm x50cm. What can I do next? There is no help on changing the label on ebay.

Item not received lost at depot

I have sold an item but seller not received contacted evri they said I have to go to eBay to report but every time I go on eBay to report it says no case submitted we’re do I go to raise this issue for the buyer please

Open Cases

Hi all. Although I have been selling a while i wonder if I have missed something. So I had until the 2nd of July to post, which i did with a three day delivery window. I get the usual " where are my shoes i needed them tomorrow last minute madam scre...

Please let me mark my item as shipped as eBay won’t let me I think it got confused with my postage m

I won’t to mark my item as shipped but eBay won’t let I posted on time the usual way at the post office but It was asking for QR code or printed label but was not available luckily I got the buyers address and messaged her to say it has been shipped....

Selling on another eBay Marketplace

My eBay selling account is in the UK, as I live in the UK. How do I start selling on eBay US and other eBay marketplaces please ?

Delivered item

Hi an item I sold has been delivered and I have photographic proof but on the eBay tracking it still hasn’t updated so I still haven’t received my payout does anyone know if this normally happens? Or do I need to speak with customer services many tha...

Over 18

How can I prove that I am over 18? I do not have a credit card.

Previous older purchases

Hii am using eBay from my iPhone 15 and unable to access older purchases. I have tried suggestions from Google.i cannot get to a point where I can access older than 60 days by altering search dates.any help would be much appreciated ThanksNeil

Seller adverts nothing to do with a category.

Recently "design" company is swamping listing that have nothing to do with a category I search for. Is there a way of filtering out the rubbish?

Refund

I returned two jackets from the same seller the status on both show refund paid but only one refund has been paid, I have now contacted the seller on three occasions but they haven’t responded

Qr codes

Hi there.Ive got 2 parcels to send but haven't been sent the qr codes, not sure on what to do next. I'm still going to post the items but I won't get paid as post office need qr codes to print the labels....Any help would be great, thanks!

I messed up on postage

Hey I've posted an item to someone, 24hr signed for and tracked. Given them the code etc etc . But I didn't realise I had to print off an Ebay postage label. And there's no way to add a tracking number to said item. What do I do? The AI chat box is n...

Resolved! Quiry about Refunding Status

The seller cancelled the order and the inform page show that the order is refunded 2 hrs ago but I checked my bank APP and there's nothing. Is it a normal delay or something wnt wrong? Tks.

simple post be buggered

how do i get rid of "Simple Post" i sell my and my mates excess motorcycle parts and Simple Post is USELESS, EVRI I would not urinate on them if they were on fire, they have lost 5 of my parcels in the last year, royal mail I use but get it cheaper a...

Using Postage Stamps

I want to continue to sell items via eBay, but I want to continue to use postage stamps to send sold items (I have lots of unused and legal postage stamps to use up!). Can anyone explain how best to proceed please? Thank you!

Items not posted

Have bought 3 items and none have posted and don’t reply to messages, could there be a problem with my account

Print returns

Hi, I’ve received my email to print a return label but every time I press the link it tells me something has gone wrong “ it’s us not you”it’s been doing this for days…hope someone can help

Trying to buy

I'm having trouble buying items I can buy some items from a seller but not others?it says buying options and then when I click on it it says can't buy on the app?even though iv bought lots of stuff before any ideas?

Sale receipt different from listing price

I sold an item today listed at £35. but my sale info says I’ve only sold item for £31.50. I haven’t made any offers or counter offers. Why?

Have not received funds

I sold an item and posted it on the 30th. It says it’s been delivered but eBay hasn’t released the funds yet. Why ?

My money from my account has been taken

I had £93.00 in my ebay account i forgot to post a item value £4.00 plus post all in £6.60 i went to refund the fella to find i have nothing in my account im getting nowhere with ebay

I have been trying to buy 4 books for several days, but receive a error message concerning shipping

I have been trying to buy 4 books from the seller Hawil3551 for several days, but each time a message appears stating that the seller does not ship to Sweden. The seller has tried everything, most recently by combining the books into a lot for purcha...

Questions about selling perfumes...

I have a number of old discontinued perfumes that I would like to offer for sale, but I know that I cannot list them in the Health & Beauty category as that is only for new items. Is it allowed to offer them in the Collectibles category (Vanity & Gro...

Resolved! Seller claims he can't partial refund because of open claim

Bought small appliance for spares, seller sent only one piece despite full price for complete item paid. Initially refused partial refund so case opened, now seller says "Unfortunately the ebay system will not allow me to make partial refunds - , due...

Parcel size

Simple delivery only has medium size parcel options upto 61 cms long. Tried to chat with agent asking how can I send items that need packaging larger than this and got no where with a satisfactory answer. Also parcel weight jumps from upto 2 kg to up...

Solving policy violations

My selling page states I have 4 policy violations on my items but when I press button to resolve it takes me to the hub and says nothing here. How am I supposed to resolve the issues if I can't see what they are? They aren't new listings just realist...

Global Shipping Program to the USA

Does anyone know if or when the Global Shipping Program service to the USA will be resumed?

seller hasnt given refund

hi, I have requested a refund for an item and sent it back. The seller has received it. Its past the date I should have got the refund but Ebay doesnt seem to be able to allow me to request further help.

eBay Shop - Additional Listing Fees

I don't currently have an eBay shop, so I'm being charged every month for items to be automatically re-listed. I'm also paying an extra fee to enable my listings to be visible on US & Canadian eBay sites. I know that opening a Basic level eBay Shop w...

trying to post t shirts for sale with variation options

HiI am trying to put my t shirts on ebay but i cant find the settings to change to the variation option and then placing them in a correct category that supports variation so i can sell different sizes and colors. Any one got any advice that may help...

collection from seller by carrier

ebay are discriminating against disabled people , l have been selling on ebay for 13 yrs now, and as a disabled person l always have my deliveries to buyers collected from my home by evri, , but now ebay only give me the option with RM or evri to dro...

Simple Delivery

Ebay has changed my shipping to 'Simple Delivery' which means I have a 17 mile car journey instead of waling to a local shop. I cant change it back.

Resolved! Account closed because of a clever little ebayer!!

Hi all ok so basically i did have an ebay account which was my first from when i was literally say 18/19.. i am a genuine guy, dont rip people off, dont do any scams or anything.. just a straight person buying what i need to or selling what i dont ne...

Payment on hold

I have the tracking proof the item has been delivered. Why is my money still being held

How can I claim reimbursement for a parcel that was undeliverable because of damage by Evri.

Package was damaged in the post by Evri, and they say it`s undeliverable, but because it was sold via Ebay I have to claim recompence through Ebay. How can I do this, I cannot seem to find the right automated box to ask.

VAT Registration Delay – Will This Affect My Selling Account?

Hi eBay Community,We received a notification from eBay requiring us to register for VAT, and we submitted our VAT registration application to HMRC the very next day. We were issued an application reference number, and it's now been almost a month — b...

Policy violation

eBay are saying I have policy violations yet when I try to see what they are I am directed to a page saying 'Nothing to See Here' anyone any ideas please

Ongoing Failure of eBay Support – Ignored and Mishandled for Over a Month

I am writing to file a formal complaint regarding not just one incident — but an ongoing pattern of incompetence, delays, and disrespect from eBay customer support.I am a seller with over 8 years of history on this platform. For the past month and a ...

Sending small parcels

As a seller how can I send my products cheaply especially very small parcels about 600g or less?

Simple Delivery - eBay's new sales prevention?

Anyone know if eBay are going to add more postage options on their oh so NOT 'simple delivery'? I can't see a way I can continue selling a lot of items. Their customer service people, whilst polite, have no information to help. Only answer I'm given ...

I got the item and refund

تأخر طلبي ، واتصلت بك لأقول إنني لم أتلقمه بعد ولكني ما زلت أريد العنصر. لقد تلقيت استردادا تلقائيا ، على الرغم من أنني لم أطلب ذلك ، لأنني كنت أطلب ببساطة معلومات حول التسليم. ومع ذلك ، فقد وصل العنصر الآن ، على الرغم من أنه كان متأخرا. نظرا لأنني ت...

Royal Mail

Goods have been received by buyer but still showing as undelivered by Royal Mail. Who do I contact in order to get this corrected so I can be paid?

RECIEVED SOMEONE'S PACKET. NO INFO TO REDIRECT TO WHO ORDERED.

Refund

Hi buyer collected a kids bicycle and provided collection code. Later they have requested a refund saying it’s not as described. Saying their is a mechic fault. Bike was in perfect working order when collected. I cannot seem to reject the return. Wha...

Simple (??) delivery..... Huh?

What on earth? Simple (a joke) delivery.... For UK, up to 1kg large letter 35x25x2.5cm The buyer will pay rates starting from:£2.70 STARTING FROM. How do I add extra for PACKING MATERIALS, postage AND packing = shipping cost.So whats the ACUTAL price...

selling a motorbike - policy violation

hi i am trying to list a motorbike for sale.. got the listing created however Ebay is telling me there is a policy violation so the listing is hidden. I cant find what policy i have violatedthere are no prompts on the listing to higlight what i have ...

eBay is a disgrace.

eBay is a disgrace. eBay is no longer a viable selling platform. Anyone working for eBay is living on dirty money.

When will I get postage refunded for an unused shipping label and how do i track status of request?

I recently had my first sale and during the shipping process, I got confused. I ended up purchasing 3 shipping labels and of course I only used one. I requested a refund on the two unscanned and unused ones. I have not heard anything back and can not...

dpd pin

i wasnt sent a dpd pin how do i receive one

Searching sold item Order number/ID on ebay - have they changed it?

Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks

Trying to contact a potential buyer

Hello, I have received an offer I want to accept, but I'm traveling and if I accept I won't be able to dispatch it within the expected times. I have made a counter offer to the buyer so that I could explain it to them, as I was unable to contact them...

Return request from buyer

Buyer has opened a return request but they said it is broken but they have sent a photo of a completely different to the one I sent and they won't answer my question , what should I do as eBay just want me to refund

Delivery address not complete

I recently bought an item and the seller says they cannot print a label as ebay is saying my delivery address is incomplete yet all seems fine my end

Simple Delivery

I have always used custom postage for my free delivery items as I am marked to ship within one day it gives me the choice of who I can get to quicker and the cost ( ie royal mail,Evri/yodel) to drop the parcel off ! However with simple delivery it ap...

Resolved! Selling an item from U.K. to buyer in Ireland - not free!

I’m a private seller and have just sold a fairly expensive item and the buyer is in Ireland. I usually don’t ship overseas but must have overlooked the option. I guess that’s my fault although I’d argue that the default should be to ‘opt in’ to Globa...

EBay’s BROKEN Delivery system - Are they even bothered?

So, what an absolute mess this is!!! From the problems I’ve experienced myself which now make it impossible for me to list on eBay, (no delivery services with compensation for expensive items, Ricks £800 fix doesn’t work!), to the multitude of messag...