UK international sales funds not released on delivery

The site clearly states,

"Funds will be available in eBay balance within 24 hours after the item is delivered to the UK Shipping Centre."

 

And yet everytime I sale internationally the fund do not release when the royal mail tracking is marked as delivered. This site even states it has been delivered to the hub.

 

Each time I have had to call CS adn then explain to the agent the policy as they  never seem to know it. last time I got transfered 4 times before it got resolved.

 

This is starting to make me not want to offer international postage.

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