UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Tools
Hi, I have an important question that I need to ask. Am I allowed to sell Dewalt, Makita, Milwaukee Drills. I see that fellow eBay sellers are selling the drills and are not getting banned. However, I previously used to post them and got banned so I ...
Suspicious
Hi.i recently sold a buy now product and the buyers location is the USA but the postage address is a business address in the UK.should I still.send the item or cancel??
Buyer cancelled
So one of my items completed and the buyer who won cancelled the order. apparently it was a mistake when the entered the amount. Which was £2 over the previous Does email notify everyone in the bid chain? it seems crazy that I have to relist again fo...
Returns
Purchased for my daughter for Xmas, stated on listing as 12 months warranty. When I received invoice it stated 2 weeks. I messaged seller as item would be passed 2 weeks before the gift was opened, seller agreed to 30 days. The day item was opened it...
International postage invoice issue
I've had someone buy an item, he is from south Africa. I'm happy to send to him. For some reason I can't send an invoice to him with the new postage amount? Any ideas
neg feedback received
hi received this feedback from a buyerIf you want it £5 not good 3d disappointed for the price.i have bought exalent 3d movies. This ain't oneTop Gun [3D] (Blu-ray 3D/Blu-ray, 1986) Still Factory Sealed sent and received with in time stated and sitll...
Bidding problem for using mobile phone and ebay mobile application
Dear friends ,I have Huawei P9Plus mobile phone, and ebay mobile was downloaded to my mobile phone.Last few days , I am unable to bid any ebay item by using ebay mobile application because there is no bidding buton anymore on the page . ("Seller's Ot...
Negative and Neutral Feedback
I've always been honest and if a customer isn't happy to return item, I have one Negative from a customer who said a coin (I sell coins) had been polished. I only wipe coins and never polish them as it detracts their value. I asked they return the co...
Any issues with the seller selling exhale coffee
Has anyone had issues regarding the recent seller who’s selling copious amounts of exhale coffee , mine didn’t turn up was sent to England but seller didn’t care then second order said he didn’t have stock though his listing clearly does. Any help wo...
technical issues
It appears that it's not just me experiencing technical issues on the website at the moment. Especially if you're on an android mobile. I believe that on the 19th there was an update to eBay.I think the androids are the last to find out, possibly. Lo...
Courier collection arranged by buyer
Hi, There are several very informative posts relating to courier collections but I have a quick question.I have sold a large leather armchair and buyer has paid via eBay and is arranging own courier (not asking me to pay courier but arranging himself...
Resolved! Buyer Complaint -
Has anyone else received a complaint re vinyl records from a buyer based in the Oldham area who purchased a record from me & then contacted me to say the record was in terrible condition & the worst he had ever come across in all the time he had bein...
Refund money after 30 days
Hi, can a seller refund money after the 30 days eBay policy as ended.
Age verification?
Just bought an age restricted product.I recieved an email from the seller with a link to a third party website asking me to verify my age.I am sorry but I am not prepared to give my VERY private details to a 3rd party website, so I have asked the sel...
How do I report a person or advert?
A private seller is advertising a car as 2012, 5 seat 1.4 litre but it is actually 2002, 4 seat 1.0 litre. I have raised this with him but he's not answering this question. Do I have to have bought the thing before I can publicy comment or report it?...
Can changes be made to listing after item bought?
Can a seller change their listing once an item has been sold? As I had a item computer game discs and the pictures I’m 100% positive just showed a side eye level view and was just the one then it arrived on disc is scratched all over and doesn’t work...
Suspicious buyer
I listed some trainers last night and I have just had offers on 2 pairs from the same buyer. They are a brand new buyer and they have said they can not message threw Ebay so can we talk threw there email address because there said ebay were doing upd...
Item was real bad quality, damaged upon wearing, asked for a refund, sent proof, zero reply!!
Hey, i recently bought a pack of 5 Adidas socks, the first issue was that the seller said in its description that the socks were one size fits all, turns out they wasn't! Second issue was that whilst trying to wear these socks to see if I could stret...
Company restricting the sales of their product on eBay
HI all, we are a small Ltd company that use EBay to sale parts for caravans. We have just received at letter from a company that produce some parts for the plumping trade outlet worldwide, that we sell on eBay and are now looking to restrict us from ...
business account to regular account.
I have had a business account for many years and would like to change it into a regular account. Does anyone know if this is possible?
Cant view photos
Since Friday when I click on an item it goes straight to the "details" section, I can't view photos or buy anything. Does anyone know how I can rectify this?
Beware scammers account
The above account is operated by scammers be careful, they tried to acquire our expensive laptop before payment. We've reported them to eBay but the account is still active for some reason, avoid!
Contact with EBAY
Hi - I have secondary progressive MS and due to some cognitive issues find it hard sometime figure things out that should be simple, especially when the descriptive help issues are not helping. I set up a basic shop recently, to progress to an profes...
Seller partial refunded claiming item was damaged
I recently purchased some headlamps for a vehicle but one would not illuminate on full beam. The seller offered a £5 refund which I declined. No offer of a replacement either. The initial contact from the seller stated if there was a problem with the...
I’ve sold an item but it’s not showing as delivered, the buyer has received it
I’ve sold an item and it’s not showing as delivered. The buyer is happy with the item
multtibuy volume discount option disappeared
multtibuy volume discount option disappeared 2-3 days ago from my seller drop down settings on all listings?asked cs didn't help & said use different browser when im using ebay mobile app; also checked on laptop
Seller threatens legal action for negative feedback
A Seller has threatened me with legal action for leaving negative feedback. The item was sold with 48 hour tracked parcel delivery and it was sent 2nd class letter. I only bought the item from the seller because it was 48 hour tracked parcel delivery...
Resolved! Is anyone else having Problems loading an advert
I'm unable to load the page of an advert. I see the listing but when I click on the page I can't see the pictures, price, information and any way to purchase said item.. Is there anyone else experiencing anything like this? Cheers
POSTAGE
Can someone help me ?I am a seller based in Jersey, CI, so UK for purposes of Ebay.When I list my item I enter the domestic postage and packing rate, say, £2.00 but because I am prepared to sell outside the UK and have entered international postage r...
Global Shipping Programme selected but not visible
Hi I have item number 146348016981, I have selected to use international shipping via the eBay Global Shipping Programme but it doesn't appear to be showing on the actual item . My other items are giving the option to post internationally to buyers a...
Qr code
Hi all. i sent furniture to a buyer but the cleaner who gave it to the courier didn’t scan a we code so it’s still “waiting to be sent”. The buyer got it before Christmas.how do I rectify this if the buyer doesn’t give me the code?will eBay automatic...
Editing postage
Hi guys. I updated the price on an item I’m selling and it changing my postage options to delivery only and won’t let me change it back. Anyone know why?
CAN you return an item without a photo.
I need to return an item that is faulty but to proceed they need a photo.my imports on my camera are not working at the moment.help.
Resolved! Raise a formal complaint to eBay about eBay?
I received an email from eBay stating that an item that I had bought via eBay was unsafe and should not be used:Hello aladinsaneuk,We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled o...
why wont global shipping accept my address in New Zealand
I used to have no issue getting parcels with global shipping but it now wont accept my address even though its the same address.Ive had to in the past provide my cousins address in the UK then pay the postage to him then the postage to me,this is wha...
Tablet only showing 50% of display when viewing items for sale
Only 50% of page displayed
Problem when trying to view alisting
When I click on a listing to view item it skips straight from picture to description so I am unable to see pictures or the bidding this is on a Samsung tablet anyone please help Thank youI have never had this happen until the last few days
No large picture,when clicked on, and no buy page comes up on my tablet, but ok on phone
When I find something I'm interested in and want to see a larger picture, it's shown for 2 seconds then goes off, also there's no buy option, on my tablet, but ok on phone, I've deleted the eBay app and downloaded a new one but same problem.
Why has the buy button disappeared and the photo of an item disappears
Photos of the items disappears and the buy button disappeared
Resolved! Just Sold My First Item On Ebay But ....
I just sold my first item on ebay which was listed as postage only but changed shipping type with buyer after sale due to item being a bulky item and explaining to buyer i wont be be able to fulfill despatch time period due to payment being held as i...
How do I stop getting notifications from sellers offering their products at a reduced price.
How do I stop getting notifications from sellers offering their products at a reduced price. I do watch a lot of items but the offers seem to be coming through at a rate of knots. Thank you for any advice.
Ebay not reducing price from seller
Hi I need some advice. I'm trying to buy some item from America. The seller agreed to 480 but ebay won't let him reduce the item from 600 to 480. Is it possible that if I pay the 600 then ebay will compensate me the difference which is around 180.
Postage
HiHow do I combine postage on two itemsMany thanks
I Got Scammed
I bought an account and I didnt receive my item so I did a claim then they said message us back on jan 25 so you can get your money then I called they said we can’t give your money back so how do I get my money?
Technical issues
Works on laptop but on phone pictures showing on search but when item selected no pictures and only has "Sellers other items" and "Contact seller" any advice welcome, thanks.
How do I get paid !
Hi , I have sold 2 items both of which have been collected and the money seems to be on hold. When I go to click the collected button I am asked for a 6 digit code which I was tolled was in an email . Having looked I can't seem to find a 6 digit code...
Changes from February
Does anyone know please how things will work,I don't want to use Evri,I only want to use Royal Mail & don't want eBay telling me what carrier I should use,,I have a very good Post Office & take my items there using the Drop & Go service,the staff wei...
Clarity on ebay's new policy on payments and postage.
Hi, currently i use ebay's postage options to send low value items, so 1st/2nd class letters via RM. Of course these are not tracked - but I have never had an issue. Sometimes its my misfortune that I have to you use EVRI, where I have MANY issues, a...
not back money
be careful with ebay, If you return the product, they will not refund your money. I will never buy from here again. we bought a toy and thought it had a code, unfortunately not, and we sent it back, We received an answer that they would not refund th...
Resolved! Buyer keeps making arrangements to collect, then never turns up
AIBU? This has been going on since August..... latest is today - said they will come this evening, no show. Am now thinking I will advise item will be left outside and if its still there when they eventually decide to come, all well and good.(Item on...
Resolved! Link to my selling list
Hi,Dose anybody know who a private seller can obtain a link to all the items in his/her selling portfolio/area. A link so that once clicked takes the user to a list of all the items i have for sale?
Payment hold.
Sold an item. Value £86. It has been delivered to the eBay hub ( delivery confirmed). Yet I am supposed to wait for delivery confirmation in a foreign country that Ebay arrange delivery for?. That will be three weeks from posting it. Never had this b...
Feedback
Received a negative feedback!After an extremely difficulties to contact member of customer service staff,I've been told,the feedback will be removed after a month,because the buyer don't want a refund and will keep the item. I still got the negative ...
How in gods name do you get to speak to a actual person at eBay?
I have spent over eight hours trying to organise the return a damaged item that was bought as a guest. The seller has not sent a return label despite telling eBay they have. The seller does not answer emails or phone calls. EBay offer a guarantee but...
Contact with a real EBay agent.
I have tried every which way to get to talk with a real EBay agent or even Email them, not a chance!! Is it just me or are there others in my situation?
Buyer claim whilst I’m on holiday
Hi there I sent a parcel on 12 Jan along with some others, and checked all the tracking details - it had been delivered. I’m now abroad until mid February and the buyer has just claimed over message it hasn’t arrived. I have proof it has, but won’t h...
Watched items grid view only on iPad
Items I’m watching or searching …. I can no longer select an individual picture to review.once I click on a picture my screen shows a grid of low res pictures. I cannot select a picture on its own.using chrome browser on iPad ..
Making a listing
Recently, I cannot progress through selling process . After entering title, the category part freezes and I can go no further. I am on a iPad gen 1.
Seller
Iv been ripped off and getting no response
Getting extra chance to except seller offer
To get extra chance to except seller's offer
Resolved! Changing from collection to shipping
Hi I've sold an item I've agreed to post out FOC but gone through as collection scan code etc - can i change it to posting (no fee) Thanks
Purchaser cancelled
The person buying my camera cancelled as he couldn't pay me. (Item ID: 267128661310) I didn't check a box to link my account to the payouts - now that I've done this can he purchase the item or has his request ended it immediately?
Question about evri simple delivery and combined postage for two items
HiI'm finding it difficult to find the answer to this!New to using ebays simple delivery option for postage (evri, postage cost automatically calculated) so excuse my ignorance. But someone's asked how much for combined postage if they buy two items ...
Cancelled delivery
According to Evri my delivery (collection)has been cancelled. It was due to be delivered today. I have been unable to contact seller and the details from Evri make no sense at all. They have put a picture of a house, but not my house saying that coll...
Not received item
I’ve had a message to say my item has been delivered today but it hasn’t. Prior to this I had 3 different delivery schedules. What can I do?
help
I have just won an item , trying to pay but payment requesting phone number , iten is collection only no option to add phone number , payment will not proceed without phone number ??? having been trying to get help from ebay and not manged to speak w...
Trying to buy an item and checkout option dosent appear
Trying to buy an item and checkout option not coming up
Seller issues
I’ve been an eBay member for 29 years. Recently sold and item and purchased postage (with insurance) through eBay. Posted the item and then the buyer reported that it was damaged in delivery. I tried to claim through parcel force but they said they w...
Unable to open and edit listing
Hello Does anyone have suggestions? I listed an item and didn’t realise you couldn’t put links into the description. EBay has removed listing but now I can’t go into it to edit and remove the links. The thumb nail is in pending but when you click on ...
Return items but didn't get refund
Return items but not get refund
Why can't I withdraw my balace
My balance is showing cleared but when I try to withdraw the send money now button is greyed out and as such I can't withdraw any one any ideas
Clicked on an item then it disapears?
Clicked on an item then it disappears?
eBay Backs Seller Who Delivered Item to Wrong Address
13th December: Item ordered.23rd of December: Seller Messaged me to say item would be delivered after Christmas.19th January: I contacted the seller as item still not received. Seller responded saying they would get back to me within 12 hours.23rd Ja...
Proposed Fees for buyers from Feb 25
I'm a private seller who doesn't get a great deal out of what I sell. When eBay trumped out their "no seller fees" for most sellers they were quick to point out what a great favour they were doing for sellers. Now I've been informed that they will be...
Wrong tracking number
Hi, I recently delivered a phone, but the buyer needed it urgently therefore I delivered it on my own rather then using the QR code provided by ebay. On ebay, there is the wrong tracking number and it says that it hasn’t been delivered, is there a wa...
negative feed back
hi i need a little help, i buy and sell on ebay, recently i sold a rc nitro truck as spares or repair, i put info on add, i explained that bits were missing, put pictures showing everything, i told the fella its spares or repair so he bought it, when...
Seller cancelled but I’ve been charged
I purchased an expensive Authenticated item at £1300. After payment was made the Seller cancelled stating item was out of stock/damaged. So the item was never posted to the Authenticator. EBay contacted me to say a refund is on its way except the ref...
Charging buyers
When Ebay starts charging buyers I will close my account of 20+years and move to other online auction sites. I suggest you all "talk with your feet" and do the same.
My Listings on Ebay.co.uk Show up as if I am an International seller
I am a UK eBay seller but my listings show up on Google with international posting fees to the UK. This has greatly affected my sales of The Great Courses in the UK as buyers see my items as items from sellers in the USA, selling internationally. For...
Return that might be damaged by the buyer
I sold a phone that I no longer needed due to an upgrade. I’ve looked after the phone the whole time I have had it eg always in a case with screen protector never dropped or put anywhere unsuitable that might damage it . The buyer bought it within tw...
Resolved! Payout settings disappeared
I'm trying to find my payout settings to change the schedule the help page says this but I can't find Payout Setting on the web or in the app. Any ideas?Go to the Payments tab in Seller Hub.Select Payout Settings.
Returning an item
I purchased an item that arrived and turned out to be counterfeit, I’ve tried reporting to eBay multiple times with photo evidence but they won’t help, I asked to return to the seller for a refund and he has agreed but the item was listed with the se...
Resolved! Query on selling
I sold an item for £13 and £3.71 postage so buyer paid £16.71. I have only been given £9.82 in my payments with nothing pending. There are no fees on this item and the invoice shows this. Can anyone explain how this works?
Cannot edit listing to add best offer
Why have edit listings been changed? I can no longer add best offer to an existing listing. It is very annoying.
Which category should I list under
I have an item that is specific to Brixton in London. Which category should I list it under for maximum effect
Seller wants fake item returned.
Bought a fake watch (advertised as genuine). eBay have recalled my money from the seller but now the seller wants the fake watch back (to sell again).
Buyer can’t collect
Long story short my listing was buyer collects but too far clearly stated,said I would look at options but it’s a no go,now can’t cancel the listing as maybe been too long,any ideas,
Resolved! Auto bidding go straight to max bid
I want to bid on item 176796408308. The auction starts at £50 and there's a reserve price. No other bidders so far.I decided I'd go for a max bid of £75 - thinking that eBay would automatically bid in increments. However, it immediately placed £75 as...
Different return addres to original purchase info
I bought AAA instead of AA batteries. Return address is in China when original was in Birmingham (& it only took a few days to arrive suggesting it came from Birmingham!). The cost of postage to China will acceed the cost of the item! Also their poli...
Not received my money from Ebay
l sold an item to a fellow.He paid and it came to my transaction as “buyer paid”…l then arranged collection.The buyer sent a courier,he then txt me the collection code.When the courier collected the item l entered the code on my phone,EBay accepted t...
contradictory emails from ebay
Ebay have said I sold an item but then sent another email saying my counter offer expired...so I hav
PayPal message
PayPal saying no supported browser found to open the link. Anyone know what it means?
Ebay is broken?
Can't send offers buyers can't make offers this message comes up?Sorry, we are experiencing a technical problem.
Evri: SO SO BAD
hello, I do not understand why EBAY keeps Evri I have now stopped buying if they use Evri:, I check first and if they are not willing to change then I do not buy, if everyone did this, then EBAY would be forced to do something, I have complained so m...
EBay page doesn't show picture of item or able to 'watch or choose size erc
EBay page doesn't show picture of item or facility to 'watch's or choose size act.
Resolved! Listing in the UK is only showing selling price in dollars?
While trying to add items for sale the currency is showing dollars? When I am a seller in the UK anyone else having this problem while trying to list?
Feedback
Why do you leave feedback for sellers, and they can’t to the sam3 for you, disgraceful!
Account under review
Account under review.We wanted to let you know that your payouts have been placed on a temporary hold. This happened on Mo day 20th 5am, today is Saturday 25th. My payouts are still on hold and account is still under review. Anyone know when I should...
Ebay Shop Cancelled My Promotions And I Can't Restart Them
All of my promotions i've been running in my ebay store have all just ended today. My promotions are always ongoing like for example Buy 2 Get 1 Free. I've gone into seller have to restart them and it doesn't give me the option. I can't even create a...
How to mark item as collected without QR Code
I have fallen foul of the new system of collection and scanning QR code.How can you mark an item as collected without the code or 6 digit number?The item sold was collected by the parents of the buyer who seemed very genuine.I allowed them to take th...
Can't get description or photo when i click on item
Towont show photo when i click on
Buyer demanding a refund
I sold item on 14 January posted on 17 January by Royal mail 48 trackedon 21 January i receive a message from buyer" this item has not been sent if it does not arrive tomorrow refund money"I went on Royal mail web site and tracked the item "sorry you...
Account
My account has been put on hold due to non payment of billing balance, but can't co tact anyone to help
Why Do Views Come Off?
I have noticed lately that on my listings, that I have one or more views on an item & a day or two later the views on that goes back to zero. Is this problem on ebay's website? as i don't think people can unview an item, i.e. take that view off. Very...
I sent an item via Global Shipping Programme and the buyer didn't receive it
Hello,I sent an item on 25th of December via Global Shipping Programme.Royal Mail delivered it to the PIB sorting centre, they've updated the tracking number and it shows in their tracking service that the item was shipped to the destination on 3rd o...
Postage/tracking
I posted an item I sold, in a white postal box, on the day it was paid for. It is now 12 days later, and according to Royal Mail it has been delivered but the parcel on the photo is a green bag! Completely different to what I sent! I cannot get a res...
Resolved! Seller Didn’t Cancel Order and Messages Blocked
Hi i would welcome any help with my issue. I created an order by mistake with Allyourmusic and sent a cancellation request immediately. 3 days later it was shipped and told my request was too late… I was exploring return options and was told I would ...
I have an evri label for 10 kg but my parcel is 12 kg
What should I do
New ebay payment changes
As a seller I am very unhappy with the proposed change of receiving payment only after the tracking indicates delivery. Some tracking post does go missing. What then? The seller loses item and money unless eBay refund both. Claiming through evri and ...
Evri delivery delayed for no apparent reason. What can I do?
I sold an item on eBay nearly 2 weeks ago. I dispatched it on time using the automated postage label but it still hasn't arrived and the Evri tracking details just say that it is delayed. The buyer is asking how to escalate this but I have no idea......
Resolved! Seller refusing to cancel an order after 10 mins saying I'm too late - help
I raised an order for a new watch and after 10 minutes I decided it was the wrong one. I asked the seller if this would be ok and they did not reply, so I went ahead with a cancellation. They refused the request saying that I was too late. I proteste...
Can't buy on EBAY
Hi I can't buy anything, when I click on an item it goes straight to the description page and there is nowhere to click buy
Resolved! Not receiving goods
As anyone else had issues with seller not delivering the goods you have paid for?. Have been waiting for 2 deliveries from September 2024 always promised to deliver usual excuses family,personal etc.Now not responding to any form of contact.But as to...
Inpost broken?
Has anyone else had a major issue with inpost?On 12th January 2025 I purchased a pair of expensive earbuds on eBay which the seller sent via inpost.On 16th Jan inpost sent me a message that it was out for delivery it didn't arrive. Same message on 17...
Buyer wants to view item but eBay has deleted my address
Hi I am selling an arm chair. Potential buyer wants to come and see it first as they live locally. I put my address in the chat but eBay have removed it. How do you arrange viewings?
Multi buy
Any one noticed multi buy has disappeared from listing's a though this was happening until the 4th of February
The buyer wants to cancel order but I can't cancel it because it says that I have already sent it
The buyer wants to cancel order but I can't cancel because it says that I have already sent it.And "You cannot cancel this order because a cancellation exists on this order."But I didn’t send it because I checked the mail before the postman arrived a...
Purchases
Why can't I purchase anything?
Feedback I am leaving is constantly being re-requested and I cant get the problem resolved.
Feedback I am leaving is constantly being re-requested.
Resolved! Seller ignoring me
Hi. Is anyone able to help?On 23 September I purchased an item as a Christmas gift. When it was opened at Christmas, it was found to have a manufacturing fault. I contacted the seller who agreed it was faulty. As it was outside the automated refund p...
Collecting in person but buyer has paid for postage
Hi, I was wondering if anyone could help as eBay AI assistance was no good. I had listed an item for collection in person or for delivery. A buyer placed a bid which I accepted. They would like to collect in person however they have paid the postage ...
Bid terminated
I recently placed a bid on a pair of trainers, it was approximately 3 days before the bid limit would end . As I am writing this message it is now 50 minutes before bidding expires , no other people have bid . But it it seems the seller has cancelled...
I ordered an iten on Dec 1st. Ebay tell me item is being despatched and will send me tracking detail
I ordered an item on Dec 1st. Ebay told me item is being dispatched and will send me tracking details.No tracking details arrive.I have been unwell and it was not until January I try to get it sorted. Numerous attempts to get a response from seller a...
Listings Showing on Ebay UK and Ebay.com
I've just realised that all my listings are now showing on both ebay sites, as a buyer accepted an offer but couldn't pay because it was through ebay.com. I fixed it but wonder why this is happening as I do not and have never shipped overseas, only U...
Payment problem on app
Ebay payment order being interrupted by PayPal add which has taken tye space of your payment order
Fraudulent?
Items are being sent to my home with a business address attacbed and my property is residential
Split payment
On my paypal account, on several of my purchases on ebay, it says "split payment". What does that mean?
Returns
I want to return an item but can’t see it in purchases to start a return
Change of address after QR code created
I've created my royal mail QR code, I presume the buyers address is embedded in that code. The buyer has now asked if I can post to another address. How do I do that now code has been created please. Regards Jackie Strong
Refund on failed electrical item after 3 months
Can anyone help please bought a inverter for £150 new, it has feed after 3 months, PayPal has said it is out of its 30 return window, and I can't see a return option on the purchased item, and seller not espousing? Any advice appreciated please.
Request for Assistance with Suspended eBay.co.uk Account
Hello everyone,I’m seeking help regarding my seller account on eBay.co.uk, which was suspended quite a long time ago. Unfortunately, I don’t remember the details, and I no longer have any emails or messages that might explain why it was suspended or ...
ebay wont let international buyer pay
Hi everyone. I've got a bunch of books that I'm selling (based in the UK). I have people from the US and EU messaging me, saying that when they try to proceed with the purchase, they get a pop up from ebay, saying that "the seller will not ship this ...
Gk leotard
Gk leotard, I never put an offer on it, this is a mistake, this happened with another item a fee days ago, can you stop the recent bid for the leotard please ?,
Problem with my bank account.
HiI have been asked to update my bank details. My bank card and bank account are correct. I can't confirm that they are correct because the ¨DONE button¨ isn't activated!!!! I have tried changing in PAYMENTS in my Ebay and under PAYMENTS in sellers h...
schedule a listing option
The schedule a listings option seems to have disappeared from my listing pages. Anyone else suffering from this?I have cleared cookies etc & tried different browsers.I know where the button is in the pricing options box to choose / show the options y...
Complain re customer services
How can you effectively raise a complaint about customer services when they don't call you back despite promising to do so and then when you ring them phone isn't answered. So you try to get the chat it's attention but even it isn't interested. Is th...
How to get VAT receipts?
I've bought some items from Ebay which include VAT (the seller's are VAT registered). However when I ask for a VAT receipt I'm told that they can't provide one as the amount is different to what I paid as Ebay collected the VAT. I can't see any optio...
Why do I now have to rest the postage every time I edit a posted ad?
Why do I now have to reset the postage every time I edit a posted ad?This recent change is very annoying and time consuming
Lost description photo's on mobile app
When l log on my ebay app the item photo appears for a milli second, disappears and l'm just left with written description but no option to buy.
Anyone got any solution to getting help from ebay with products bought over 90 days ago?
I bought a telescopic ladder on Ebay 4 months ago. Recently received an email from ebay telling me UK government had found these had significant safety issues and were banning them for sale. Suggested I "reach out" to seller. This I did , and they ha...
paymet hold since november 2024
Hello, please help. I sold an item on Ebay in July of 2024 for £83. I sent the order off, and got proof of delivery etc. in november of 2024, the buyer made a complaint to paypal (not ebay) they did not recognise the sale, and i reponded by filling i...
Refunds over 5 months?
Hi I purchased a pair of kickers for my son in September from a online retailer on ebay . They are faulty the stitching has come away and they let water in, which shouldn't happen to shoes in this time frame. I contacted Kickers directly as i do beli...
Get a collection code from ebay
I have a parcel to collect from my local shop but i have not received the collection code e mail from e bay, how do i get this?
payment return
Recently bought 3 off 2 in 1 Aroma Lumibird Lamps from zab-shop. (ebay) about 2 weeks ago. Yesterday i received an email from the seller saying the package had been returned to him damaged so he asked if i would like my money returned. There is a rep...
my ebay app is playing up - when 'clicking' on an ad it opens the description
Ebay app playing up ...it won't let me 'click' buy it now ....it goes straight to showing the item description every time.My tablet is not letting me update the app anymore , maybe this glitch is related? SAMSUNG S2 TABLET
How is the seller protected from buyers claiming non receipt of items even if seller has tracking?
I have an issue with a buyer who claimed non receipt of item. Item posted on 10th and delivered 13th Jan according to Evri tracking. But buyer did not raise an issue until 18th Jan. Checked the longitude and latitude coordinates against the buyers ad...
Global Shipping problems
Amazing how people do not bother to read the rules or listings properly. On mine I clearly state that all issues with postage costs, damaged goods must be directed to Ebay themselves, as once Ebay has received it, thats the end of my obligations. I s...
Can I sell this as Business Seller without a £1000 90 day total
Hello, I want to sell baby comforter/soothers that have been preloved. From what I can see you need to be a business seller to do this. Will I be able to start selling them even though I don’t have a 90 day total of £1000? Thank you
Petty reasons to return item
Hi just seeing if anyone had this issue, I sold a item a model locomotive and sent it and yesterday (23/1/2025) I had a email for return item for the petty reason of the item smells if stale cigarettes. Now I don't even smoke how can this even a reas...
Why is seller rating showing as 0%
I'm considering a costly purchase but have just noticed the seller is listed as 'Private' and their seller rating shows 0%. They've been a member since 2014 and have lots of positive feedback comments, just no seller rating. Should I let this put me ...
Funds in balance not the right amount
I sold a item for £55 and £5.08 was put into my funds balance. Why is this such a low amount i thought it was free to sell on ebay.
No images , suddenly no images to view item.
Suddenly their are no images/photo's of item selected to view !!!!!
Why am I unable to make any purchases ,no messages or emails saying my account has incurred any rest
Why am I unable to make any purchases, no messages or emails saying that I have incurred any restrictions on my account
Resolved! Can no longer create coupons
Since opening an ebay shop a few months ago I have been using coupons to drive sales. Unless I'm missing something, the option to create coupons has disappeared from my Marketing discounts screen. Any ideas why this would be? Also a coupon I had that...
Returns
I have returned an item how can I mark it posted on eBay so the seller knows I have returned it
Reversal of Refund
Had to issue a refund after buyer claimed non delivery, however item tracking shows delivered following day - how can you reverse a refund?
Adding international postage once an item has sold
Morning all, I have just sold an item to Australia but I need to send an invoice to her with the correct postage fee. Does anyone know how I do this?
Security Overreach
Why does Ebay insist on sending an irritating further confirmation of identity once the email and password have been submitted? Should the answer be: "Your personal protection", please don't don'tstate this but rather suggest I close the account. Reg...
Refining a search
Hello, can anyone tell me how to restrict a search to UK sellers only? I am bombarded with items from US sellers, where the postage is impossibly expensive..Many thanks,eb244
Evri shipping costs never match reality
Has anyone else found that the shipping costs that come up in eBay's list for the Evri options never match reality on the Evri website? I regularly find the listed prices on eBay are higher than what it costs to send. For example, it might show £2.94...
Funds available within 24 hours of order delivery
Hi, "Funds available within 24 hours of order delivery"This is new to me and causing issues with ebay releasing payments. Does it mean I can no longer send untracked letters? I can still see that my competitors are sending by untracked letters. Will ...
Resolved! What’s with the live chat ??
Is the live chat with agents down for everyone also ??I was communicating with someone yesterday morning raising a complaint & return request.. then as I was responding “ failed “ kept popping up.I do not have the mental energy/ capacity to discuss v...
Resolved! eBay won't accept my bank account when selling things
eBay won't accept my bank account when selling things,its annoying ,I dont have another back account,then it means I cant sell my Iphone
Tracking
I recently sold an item and entered the tracking details. If I look at the order details the tracking number is shown as a hyper link, and if I follow that the courier shows the items tracking including that it has been delivered (with a photo as evi...
How to return an item which was purchased as a guest, now have no details of sup
My wife purchased an item as a guest and no longer has the details of seller. My wife doesn’t use eBay often and is unsure why she purchased as a guest , as she has an eBay account .The item is faulty and we would like to contact the seller . We have...
Buyers address incomplete on postage label
I have purchased the postage label. Royal Mail tracked 48 I have noticed the address is incomplete and has no street name or number. I have contacted the buyer but they are not replying?
Customer support
Holiday mode appears to customers even though it isn’t on my end! EBay said it was a glitch their end but it’s still happening! Any advice??
Denied refund
On the 4th of December 2024, I purchased 50 HP 250 G7 laptops from eBay. These laptops were supposed to be grey in color, with 4/8GB of RAM and 128GB SSD, as advertised by the seller. However, when the shipment arrived, I was shocked to find that I h...
Listing
I’m selling an item & someone has messaged me to say they would like the item so instead of clicking on make an offer they have put it on as a bid. How do I accept the bid so it ends the listing
Paid for items
Hi, I paid for many items since 17th January and the payment had been detected from my account , but the system showd it is "Pending Payment "And when I checked with the seller, they replied that they did not receive their payment. Please check and f...
Postage options screen changed
Has anyone else's postage option screen changed in the last day or two? Looks like I can only select one postage company at a time now.
Photos
When I click on an item the photos disappear?
Hepa air purifier
I bought a hepa air purifier ,within a month stopped working . Been in touch with supplier ,,Purcsting. Stlll no reply, thought it maybe the filter, cant find a filter to fit .can anyone advise =hepa medical air fiter .
Failed delivery on evri label produced by ebay
Hican you help me. I posted an item I have sold using prepaid evri label prepared by ebay. The address is wrong in that label and so delivery has failed .Now ebay have taken the money from my account and refunded the buyer. How can this be right? wha...
Case status link error in ebay
I had a seller refuse to send an item to me, unless I paid him 5 times the price outside ebay. I started a not received case, and I think this is going through, but when I clink on the link from messages (ebay.co.uk), it takes me to the US site (ebay...
Refund on eBay
Hello everyone I was wondering if anyone could help basically a few days before Christmas I shipped out a pair of airpods costing £33 The buyer now sent me a message on the account that I shipped them out on saying they apparently don't work anymore,...
Resolved! Person buying then later requesting return more than once and only happens with that one person !
Really frustrated ,sold an item and sent it and then realised this person bought from me before and requested a refund this has NEVER happened to me other than with this person how can you have eBay look how many times this person does this as I assu...
Cannot see what sellers information about for sale of item
Hi there. Im looking at items on eBay for sale but I cannot view the sellers information about what the seller has written about it.
Global shipping program
I've just had someone buy a gold ring through the global shipping program. The ring itself is 9 Ct Gold Rutilated Quartz & Diamond Ring.I can't find a clear answer anywhere as to whether we can send gold rings with gems and diamonds in to the US from...
Charged twice for venicle listing
Hi. I relisted my car for sale. I went back in to ammend some details and resubmitted. I then saw that the car had been listed twice. I immediately cancelled the second listing but I have been charged twice. I cant see anywhere to request a refund. A...
Feedback
I'm not able to leave Feedback anyone same? EBAY u need to sort this!
Viewing pictures
I click on an image when viewing and I am taken straight to the item desciption. I am not able to then view any images. Any suggestions?
Product recall
Received a message about a product recall.Item details: 405241782839 - Tungsten Carbide Wood Carving Disc Shaping Wheel 125mm for Woodworking Tools how can I get a refund ?
Resolved! Scam buyer protected by eBay
Sold item and posted with next day 48h recorded and tracked delivery how ever the delivery took a bit longer then expected and buyer open case item not received then threatened me on messages that they will claim it was never received and I declined ...
Upgrade
I'm being asked to upgrade as my eBay app is outdated. How do I upgrade, cant find anything in settings?
INCORRECTLYLISTED ITEM
I NEEDTORING CUSTOMER SERVICES ON FRIDAY BUT NO CONTCT PHONE IS LISTED. TRIED RAISING COMPLAINT, IT DISAPPEARSAND WILLNOT SEND. ANY IDEAAS WELCOME.
Postage fees much higher than quoted when selling to auction winner in Australia from UK
The fees ebay are now presenting are way-off the quote it gave me before I listed. By over £250!! This cripples the sale from my end. I can't find any way to change the postage option or cost, or find out how I can deal with this with ebay. What do I...
naming a payment card
Is there a way to name a payment card? I have a few I use and it would be nice If I could give them a unique name to clearly identify them. Like Mine and joint
Selling 14ct gold with authenticity guarantees
Hi I’m selling a 14ct gold chain with authenticity guarantee it is hallmarked 585. I’m worried it fail the authenticity test . Is 585 hallmarked enough or does it need 14ct hallmarked
Resolved! Feedback
I'm leaving feedback for purchased items but the eBay system is not currently updating with my feedback details. The items still show as requiring feedback?
Global Shipping Program
I'm in the UK and trying to buy a car part from a seller in the USA. The Global Shipping Program (GSP) list of countries does not include the UK, so I can't purchase it. The part is a Body Control Module (BCM) for a 2007 Jaguar XK. Why won't the GSP ...
Payment discrepancy
Help! I've recently had an offer accepted by a US seller - I'm based in the UK. The offer was agreed at $51 with a shipping fee of $19.36. When I proceed to pay the price has shifted to $61.20 with postage of $19.03. I have no idea why this is doing ...
please help orders gone to wrong house
hi all i had two auctions that finished at the same time, i printed out the labels and sent the items, however, the labels got mixed up and the items were sent to the wrong orders (switched) ii have bought a second label and sent them the label link ...
Defective Item
I bought a complete sink with water tap last October. The kitchen was installed beginning of December and it's already rusting and pealing, I contacted the seller but no answer. Is there something I can do please?
Ebay want me to register as a business seller
Ebay have emailed me as they think that I need to register as a business seller. I rarely sell anything on ebay, so how did they come to this conclusion.
Funds not added to my balance
I sold an item on Ebay yesterday. The buyer paid almost immediately. Despite this the funds haven't been added to my available balance yet. Why is this??
Resolved! Partial Refund
I have been sent a partial refund to a bank card I no longer have due to being compromised and destroyed, how will I now receive the refund. Could it be added to my selling funds and I will withdraw at a later time?
Postage to another country
I live in the United Kingdom. Can I purchase an item located in the US and get it sent to an address in Canada?
Bid Cancelled by Seller
I bid on a coffee machine at 300GBP. It had a Buy Now tag of 500 GBP. Since I was the only bidder, I won the bid, but as soon as I asked the seller to send me the address, he told me he had sold the coffee machine. I made payment in response to eBay ...
