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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Delivery address

Buyers are saying ebay wont accept my delivery address. When I amend it to the address ebay recommends the address is incorrect. We import equipment from all over the world to this address, only ebay says its invalid.

Fee over charge

Hi need some advice please, we had a caravan for sale which cost £14 + to list. Buyer pushed button to buy caravan, then said sorry i need to cancel order of which i agreed to. Relisted caravan again and was charged another £14+ to relist shorly this...

Counterfeit items

I believe that EBay is complicit in selling counterfeit goods. Ebay thinks that when buyers receive a refund that the problem is solved.Many buyers will not recognise that an item is fake.Ebay takes honest feedback in regards to counterfeit items at ...

User avatar by • Contributor
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Appeal unfairly rejected

I bought an item from a seller in California. The package arrived but it was the wrong item. The seller acknowledged the error and sent the correct item. He also said to keep the wrong item too. He sent me a picture to show the second package had bee...

User avatar by • Contributor
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  • 3 replies
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The item I bought turned out to be stolen property I've had to return it to the manufacturer

I recently bought a Flue Gas Analyser. Paid by Company creditcard through Ebay.After I received the item I tried to register the product with the manufacturer, they advised me it had been reported as stolen. I have since returned it to the manufactur...

User avatar by • Contributor
  • 174 Views
  • 3 replies
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Postage

Hi listed an item and chose simple postage. This has been paid by the buyer but won't cover the size of the box. I could cancel and relist with the correct postage but would rather pay the correct postage and not use the label. Is there a way to mark...

Item brought

So I brought two items off a seller. But only one of the items arrived. I sent a request to eBay about it, and a day later the seller contacted me and said sorry about the delay and mistake. He said he can't send the other half out now a case has bee...

Ebay refunded buyer case closed cant do anything

So my son sold a pc which buyer opened a clain saying not as described so sone get the email to arrange for the PC to be returned but the buyer don't want to send back due to weight. The buyer has replaced the ram and wanting part refund my son has a...

QR CODE FFOR COLLECTION

I have bought an item and have to collect. The seller needs a QR code from me, but i have not received one. I cannot find anyway to contact ebay to get it sorted and both buyer and seller in this instance are at a complete loss about what to do! Plea...

Can you open case after closed case

I had a open case, for item I sold, I have proof of postage via royal mail, but my buyer said they have not received the item, I have lost out big time, I paid for the item, which is brand new, I sold at a loss, I paid for the postage, I also lost th...

Ebay have given out incorrect address

Bought a set of bike wheels on ebay. The address that tbe seller has used was the one provided by ebay. Same name as me but 300 miles away. Tracked to his front door and have photographic evidence from royal mail. Not the sellers fault but a bizarre ...

Submit bid option not visible

I'm interested in joining the bidding on an item but the listing doesn't give this option, only gives buying options button and when pressed says "can't bid on this item in app add to watch list". Never come across this before ...? Any thoughts...

Extra for postage

I'm confused to why I pay for postage when it says the buyer is paying for it? Why am I being charged 2.50-3.50 per postage when it says the buyer is paying? Very confused, am I doing something wrong?Thanks in advance!

Selling a Bladed item

ebay says I must revise delivery of a bladed item I want to sell. The item is a mower blade which ebay has removed from my active selling list into my "ended" folder. I have followed screen instructions only to be told finally I cannot revise an "end...

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Evri driver error

I requested my parcel be sent to the local post office and when I went to collect it, was told that it wasn’t on their system even though the post mistress had my parcel on their counter. Was advised to contact Evri, which I did and they said to cont...

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  • 1 replies
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Potential buyer wants to test item

I have listed an amp ( collection only ) which am unable to test myself. A potential buyer has asked if they can come test it before buying. I think this is fair enough but eBay does not allow me to give out my details.Is there no way this can be don...

User avatar by • Member
  • 104 Views
  • 1 replies
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Evri returning parcel

Hi - Evri has returned a parcel to sender. reading comments this seems to be a common issue for click and collect.Can someone advise how i can return the parcel back to the buyer without incurring any additional costs for myself or the buyer? thanks ...

Postage

Can anyone help me I sold an item on Sunday on Monday I arranged a dhl collection for Tuesday but they didn't arrive,they 're arranged for yesterday but still didn't arrive I phoned them and was told it was because my parcel wasn't ready and they wou...

Damaged

Hi I’ve purchased a Pick Up canopy from a dismantlers business. It was advertised as a grade A in very good condition from the photos on eBay. It has been delivered damaged with a big scuff on it and some scratches. Fairly dirty like it’s been stored...

Complaint

Hi. I recently purchased 6 Feliway refills to plug in to a diffuser to calm my cat with dementia. The initial one was bought from Pets at Home and did not have an odour. I used the first one purchased on Ebay and it smells really bad of cooking oil. ...

Return label issued for a carrier with no options to post or book collection (247 Express)

Hi, I've bought a used van part from a seller that turned out to be broken. The seller has issued a return label with a carrier I've never heard of (247 Express). No instructions have been provided of how to post with this carrier. I've tried calling...

Barred from bidding

Hi there, why does eBay bar bidders from bidding if they leave honest feedback about a sale on ebay like item is not as described or cancelling a sale because the buyer has’nt replied.

Got sold a fake speaker

Got sold a fake JBL speaker that doesn't even work. Opened a return request, taken the package to four different Yodel return shops now and they all tell me the same thing 'Machine is not working'. I was supposed to return the item by 24 October, tom...

Buyers failing to pay

Hi , can anyone advise how to deal with time wasters ? A buyer made an offer which I accepted, then failed to pay so I had to cancel the transaction . This is happening quite often . Is there anyway of giving them negative feedback for wasting everyo...

Ebay prepaid postage label data

The return address on the eBay/ selling prepostage label is wrong (my old address). I have checked the address in my account details, which is correct. Cannot find how to put right. Can anyone help please. Thanks

eBay Privacy Concerns

I received a message from eBay that I suspect may have been sent to me in error. It contains details of a transaction I made, but the formatting seems off—or perhaps I shouldn’t have received it at all. What concerns me most is that the email appears...

Second Chance Offer

Item number 146882502297Hi I had to cancel the sale of the above item as the buyer was unable to process their payment. I want to send a second chance offer to the next bidder but I can’t find the option. Their are 5 other bidders. Can anyone help? C...

Postage labels

Me again. It’s so exhausting having to continually ask for help because eBay is so useless these days. so I had 2 items that one buyer decided to buy. They were separate auctions but because the buyer has bought both, eBay have decided they will comb...

Verification

For weeks now I have been talking to agents in America regarding acceptable verification documents.As I am 77 years old my passport and driver license have expired.A supervisor eventually agreed to accept my birth certificate and a bank statement.The...

User avatar by • Visitor
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  • 1 replies
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Blockd from access.

Anyone else being obstructed because:1 E bay seem incapable of understanding that if you're prevented from accessing your account by newly introduced verification procedures, you CAN'T sign onto your account to seek help; 2 It's no use at all them se...

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Buyer kept both the item and the refund – no seller protection and no clear response from eBay

Hi everyone, I hope someone here can help or share similar experience, because I’m completely stuck, and eBay Customer Service keeps replying with the same copy-paste answers. I sold a set of electronic parts worth several thousand pounds, all clearl...

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I reached out to ask if anyone else had encountered similar problems.I received the following reply from a member. “I don't think ebay's sys...

wrong label issued

I have combined two orders in one parcel and ebay has issued a label for royal mail 48hr tracked. Took it to post office to be told max weight for this service is 2kg but my parcel is 5.2kg. What can I do to resolve.

Postage

So I’m selling some dust caps and I’ve put the postage as custom and 2nd class large letter and the buyers are still able to select other postage methods that’s are costing me to actually send the items and loosing money ? I’ve tried changing it nume...

Price change at checkout

I'm based in UK and trying to buy from US. The face price of an item goes up a 100 when I click buy now. This is not eBay fees or shipping fees or import fees. The actual item price goes up by an odd 100 something dollars. The seller does not underst...

Booking a collection with royal mail via ebay simple delivery, royal mail doesn't collect

Hi,Anyone else having an issues with simple delivery?I sold an item Monday, packed it up got the Royal Mail label all fine, clicked the link provided on my sellers screen to book a collection with Royal Mail, that link took me to Royal Mail, paid 30p...

ebay call me button

hi everyone i have been selling on ebay for 20 years as a business seller . Until a few weeks ago there was a call me button that i used if i had a problem and ebay would call me and sort the problem out it was always a uk call center that called me ...

User avatar by • Visitor
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App no longer compatible UK

Hi all, I am a UK user of eBay since 2007, and this is the first time I'm having a problem with the application becoming incompatible. I don't receive any notifications. I am using Android One UI version 8.0, and my mobile phone is a Samsung S23+. Ho...

Buyer has not taken delivery

I sold an item internationally for a fairly large amount roughly six months ago now. It took some time to get through the customs of the destination country, but eventually got through, and the buyer then didn’t take delivery of it (I have tracking p...

Socials

I'm 62 & signed up for Instagram & Tik Tok hoping to boost my sales as all my adverts are pictures & ebay had a programme to turn 4 of your listing pictures into a short video & my sales went up in October 2025 , then last night 22/10/25 ebay has now...

Posting taking too long

Why do most items take so long to post even when they are new? I have been waiting two weeks for some of the items I have bought new. It's getting like T**u, I have ordered a lot of items from them and have to wait up to a month . They don't say it's...

Broken items

Hi, I am concerned about how seller are allowed to sell damaged items & pretend like it's in good condition & Ebay does nothing about the deceitful seller. I bought two machines within 5 day & both are not working perfectly & the sellers didn't make ...

Purchase History Report

Just spent fruitless phone call to ebay to ask why there is no option to print off a purchase history report as there is for sales. Was told there isn't one and nobody has ever asked for one. As someone who buys a lot off ebay I dont want to have to ...

Appeal of a late delivery rejected even though buyer asked for a shipment delay!

Hi,Has anyone been asked to delay a delivery by a customer through ebay messaging? We agree a dispatch date we stick to this even though we have a late delivery mark. I have appealed this and its been rejected as we have dispatched past our standard ...

DHL DELIVERY

Should have received an item through DHL DELIVERY SERVICE but according from them they could not gain access to my property. When I contacted DHL they said the driver ran out of time. Why did they say non access as if there was a problem could the se...

Unable to mark item as posted

The automatic label system wouldn’t print the label stating the address was invalid. So after checking with the buyer, I posted it at the post office. My account won’t let me mark the item as posted and now saying it’s overdue.

return

Hello,I have just returned an item that was not as described. However, I returned the item before opening a returns case and therefore cannot provide photos required to proceed further. The seller is fully aware of this but is not being helpful. Is t...

Resolved! Scammed

I’ve been scammed and eBay and PayPal will not help me . Purchased a electric scooter which then got removed for a violation on sellers side . which then I contacted the seller and tried to resolve with him he said it’s not coming an to raise a refun...

Seller cancelled order

I won blu rays in auction & seller cancelled order saying damaged out of stock but when I contacted them they admitted they cancelled because it didn't reach the price they wanted, is this allowed

User avatar by • Visitor
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Samsung book 3 360

Laptop ordered on 5th September still not arrived. Delivery dates keep changing you said the case is closed 15-13533–43494 please update me on what is happening

Verification ID not being accepted

Ebayer for 15 yrs but recently had account on hold for payout due to confirmation of ID.Unfortunately my passport was just out of date, so only other option as they wanted government issue documents, was my driving license, which is UK old style, but...

User avatar by • Contributor
  • 214 Views
  • 3 replies
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Can’t find Movement Reference Number (MRN)

Hi, I purchased an item from the US and delivered to the UK. I had to pay custom tax and the item was wrong item. I need MRN to claim a refund from HMRC but I don’t see it anywhere on the package or labels. Where can I find it? The local courier was ...

Selling

So as many are aware, the selling feature was down for a while on 22/10/2025. It appeared to be resolved, mid day roughly. Currently around midnight when trying to list and make templates it’s riddled with bugs.* not editing listings, reverting back ...

Postage

I have a buyer wants to buy 3 magazines off me , One purchased and two i need to relist , however when I go to relist the 2 it wants me to charge the buyer for postage or wants to charge me for the postage , How do I do it so there is no postage

Bought an item that said it can be shipped, but cannot pay because ebay says the item cannot be sent

So I just won an auction that I though can be shipped to my location, I remember reading a message that said it can be sent in the postage. I don't remember what it said exactly but I bid for the item and won. Ebay wont let me pay unless I change my ...

Resolved! In the process of purchasing a Vintage Watch

I have been negotiating with the seller for a couple of days - the offers I have made have been refused- but I have not heard directly from the seller -(or did he come back with any counter bids)- I today after my last bid was refused - managed to sp...

Item not available in my area

So recently tried to purchase a couple of items and I keep getting the following warning... "Unfortunately, this item isn't available for purchase in your location.(e281662-1260494x)" What is going on here? One of the items is a repeat buy. Ive had t...

Item not received _ how does it work.

I order something that was reasonably expensive well to me it is, over one hundred pounds. Evri have lost it, well it got to our local depot then disappeared. Won't discuss any further, chat bot says case dealt with, won't reply to emails at all. Sel...

How to keep listing alive

Hi, I wonder anyone has the same experience. I have created a listing with the change from ebay (e.g, $0.12). When the listing is out of stock for some time, ebay will delete the listing. Therefore I need to pay and re-create the listing again when r...

UPS Major Issues. Do NOT ship to the US

If you sell to the US, I would strongly recommend that you desist from doing so. I have had wonderful experiences selling to the Americans over the years, but these latest tariffs have created a nightmare. I sold and shipped a WATCH, via UPS, (the ON...

Withdrawing funds

Hi, I have sold an item, and the funds are showing in my account but when I try to withdraw them it won't let me. Does this usually take a few days?

USA buyer can't see my listings

I'm a UK seller using Gsp and a buyer from USA messaged me to bundle some items together , I did so and I also enabled global shipping but the buyer is unable to see my listings. The buyer messaged saying when he uses the link to the UK website I sen...

Oversized item

I have just sold an item and was supplied with a QR code for Royal mail. When I reached the post office I was informed that the QR code was invalid as the parcel was oversized and I would have to send via Parcel force. I've sent the item via Parcel f...

CURRY EBAY PURCHASE

Item was purchased in early 2022 . It was a Hoover Washing machine installed in my first floor flat flat . The waste water tube was spilt and leaking water into ceiling cavity in flat below from early 2022 to April 2025 when split plastic pipe was no...

Block a buyer

I’m having issues with a buyer who hounded me with 24 messages in 2 hours because I hadn’t sent his item immediately although I was still within eBay’s postal time. He threatened to cancel his order so I did it for him as wasn’t prepared to deal with...

return request from buyer

I sold a live coral by auction and the buyer lived in Northern Ireland. I told him I wasn't entirely comfortable with sending a live animal (needing to be kept warm) that far and had stated in item description that postage was at buyers risk! Accepti...

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Fake Pokémon Card

I recently bought a Pokémon card and it was fake yet eBay says it's not violation of their policy. Is this normal from eBay to allow this? After the seller became threatening and disrespectful. I have proof of it being a fake yet nothing is being don...

app effed up on android devises

so the app has started playing up it doesn't show bids or offers nor selling my ebay is in effect not working so im guessing that fiddling by coders to justify their employment has occurred how about leave it alone ?i uninstalled the app installed it...

lost item - evri

Hi I've recently sold a watch and posted via EVRI.The watch is lost in transit.I've given the buyer a refund as it's not looking like it will show up.I've tried the evri chat and called but just get told. we are looking into it.How do i claim the wat...

Team Access issues

We have a few staff members within our business managing the day to day running of our eBay account, so we decided to set up Team Access for these staff members to bolster our security (so that if one of them left we didn't have to change the passwor...

EAN Number

HiI have just opened a business ebay account and I'd like to start selling my homemade items, however it won't let me finish a listing without a EAN number, I don't have these and there is no option of "does not apply" please can someone help me get ...

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POSTAGE OPTIONS

I have one product that customer can buy 1 or 4 , it is free postage from ourselves but we can only do this on 1 or 4 products not anymore.How do i restrict the individual customer exceeding that option?Example:Ordering 4 of the packs of 4? At presen...

Seller not responding

I bought and paid for an item on the 13th October 2025, last delivery date was 20th Oct, but the seller has not posted it out to me. After 4 days of waiting I sent a message asking if they were sending it to me, but got no response, so on the 19th I ...

Seller fraud money

Hi, i've received low quality defective parts. Returned them and seller (chinese) refund just half the money. They do that often what is against the law. Is a fraud. No idea how to contact ebay.

Seller Protection

Subject: Follow-up Complaint Regarding Order No. 06-13617-16372Dear eBay Support Team,Good evening.I am writing to follow up on a complaint I submitted on October 17, 2025, regarding Order No. 06-13617-16372.The item sold was a nitro engine for a rad...

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  • 4 replies
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Simple Delivery

Simple delivery keeps getting my size of item wrong.Not on all ocassions to be fair, but on the majority.All my items are small pacel,but simple delivery keep using large letter.Why?All my mount listings are the same so there should be no difference....

User avatar by • Engager
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  • 1 replies
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Resolved! Money on hold

Hi,Sold an item on eBay, first time.Item sold on 17/10 eBay saying money will be in on 22/10 say they are holding to verify my account. How long will this take, it's the 22nd today and money not been released.Thank you.

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  • 80 Views
  • 2 replies
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Buyer has NOT paid

I recently sold a LEGO Bundle Joblot for £13,000. It had thousands of views and hundreds of watchers. Someone bought it and then around 2 days later cancelled the order. Is a buyer obligated to pay for an item that they buy, because surely they enter...

Resolved! Buyer unhappy

Sold second hand double heated seat and driver seat for for transit gave pictures said they needed cleaning ,he said hes found a tiny burn hole which I honestly did not see it must be so small but fare enough,while he was here we told him that there ...

E Bay is CROOKED!!!

On 16 September I sent $500.00 for a TV. After not getting ANY contact from a 'seller' I made the decision to cancel. Now I find out that the seller who HAS my money is in position to NOT give me my mondey back!! I bought a 75 inch from Best Buy.. Th...

International postage - buyer has paid

I have made an international sale and the buyer has paid for postage as required by the listing. When I 'Get Postage Label' there is no postage label. Instead, it seems that I have to select and pay for postage. Why do I have to pay when the buyer ha...

Cars

Hi guys need help looking to bid on a couple of cars it won’t let me for some reason its keeps showing up this any information on how to change this.thanks

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Evri print label in store temporary down

Hello I have been contacted by eBay this afternoon to say that the evri print in store labels are temporary down. I have parcels due to be posted out by today and had them ready to post after work. I have tried to speak with the eBay robot but it’s a...

Courier not collected item

I packaged an item for DHL to collect Monday 20-10-2025 and was at home all day. At 4:02pm he driver was captured on my front drive CCTV standing on the drive but made no attempt to collect the parcel then drove off without leaving any calling card. ...

Security opt out

S there a way of stopping this security way of sending a code to my email so I don’t have to leave the page and go to my mail t the code but then have to log in again which is then lost so I’m in a loop failing cot then sends another code o unless I ...

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  • 1 replies
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Age verified postage - cannot change ?

I am selling a cutlery set, with knives. EBay has ended my listing. I have resisted, as collection in person only for now.how can you change the postage to age verified now that this new post system is here ( I cannot even increase the postage costs ...

Resolved! Combined postage with Simple Delivery

Hi, is my understanding correct that it’s not possible to use combined postage even if the buyer hasn’t paid yet? I’ve looked at the guidance etc but the various postage management options referred to don’t appear to be available. Any help/advice on ...

Refurbished Windows 11 computers

I have noticed quite a few adverts with Refurbished Windows 11 computers for sale. I also noticed that a lot of these computers are getting on for 10 years old. And when I checked if that those models were supported by Microsoft for upgrading to Wind...

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  • 245 Views
  • 6 replies
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Faulty item

Hello, if a seller doesn't accept returns what do i do if the info i got from him was wrong, a tv i bought arrived today and it has a faulty screen, the backlit led lights need to be replaced.

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  • 185 Views
  • 1 replies
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EVRI

Hi I ordered a sofa it was sent in 3 parcels 1 delivered by DPD the other 2 was EVRI, however the EVRI ones was saying they was collected and now delayed nothing is showing up on tracking, is anyone else having this problem? thank you

Show transaction as completed

How do I show an item as having been posted to a buyer? I listed an item as collection only but a buyer asked me to send it to him which I did. The item is still showing on my selling page as ready for collection.

User avatar by • Contributor
  • 192 Views
  • 2 replies
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Buyer request refund, item not returned

So I sold an item late August, with a request for a refund on the last day of the return window, of which I offered a discount (subsequently rejected) so reluctantly offered a refund on the 6th October, giving a returns label. The item had been marke...

Resolved! Request for Help Regarding Refund

After I purchased the item, the seller neither shipped it nor replied to my messages. This went on for about half a month, so I filed a refund request with eBay. Even after I requested cancellation, the seller still didn’t reply to me. Could you tell...

New or used?

I have some dance shoes I want to sell that were bought some years ago but never used. Can I list them as new, or do I have to list them as used (even though they are not)?

Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...

vat on UK purchase

Hello, Please discard earlier message as "something went wrong our end"I have just bought a set of curtains from a UK and had VAT added.and he is unable to advise why.Can anyone advise please? item£10.65Standard tracked delivery£5.54VAT *£1.24Order t...

Payment

hi it’s first time I’ve sold them eBay I’ve printed off delivery label posted it have the tracking. is that all I do and once it’s delivered, I can check the tracking and then will I get paid? thank you

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Delivery times to lockers / parcelshop

I have noticed that in orders, the delivery time is recorded as when the buyer collects the item from the locker / parcelshop, not when the item arrives. I have had several occasions where the item arrives within the delivery timeframe, then the buye...

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