Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Any thoughts on how Ebay buyer protection guarantee exclusions enables bad actors for digital items
Ebay buyer protection guarantee has put exclusions for digital items . Meaning a bad actor seller can list a digital product for collection and sell comfortably on the platform as the process is that once an order is placed, buyer gets a collection c...
Removing POSITIVE Feedback
Hi, I recently purchased an item from someone who overcharged a large amount on the postage. They sold the item for very little and I assume tried to make it back on the post (self arranged, not Simple Shipping). I queried it and they sent a partial ...
BUYING A SET OF KITCHEN KNIVES
Hi, I am trying to buy a set of 2 x kitchen knives and have done so before in the past, however e-bay are wanting me to verify my age. When I go through the hoops and sign in etc it asks me to pay by CREDIT CARD. I have never had a credit card and on...
Sewing machine reel for cottonn snapped
My reel for holding cotton has snapped any ideas what i can do please
Global Shipping Programme refuses to give shipping quotes
I am going absolutely stir crazy over this. I have Global Shipping Programme applied to my listings. A couple of weeks ago I sold two items using GSP, one to Denmark and one to Germany. Now I have a buyer in Australia for a similar item. It says I sh...
Buyer Returning After 14 Days
Hi a buyer who purchased an item wanted to return the item after having it for 7 days saying it is damaged. Photos provided showing damage that wasn’t on the item when sent out. Therefore item could only have been damaged in transit, unless buyer cau...
My listings
Hello community. This may be an easy one but why are some of my listing titles in a maroon colour. Most are in black print. Is there any significance to the colour?
Pay bill and close account
I closed my account two weeks ago but I keep getting emails to pay an outstanding charge how do I do
How to refund INCLUDING P&P
Hi, im trying to refund a buyer but im only able to do the cost of the item - not the actual post and packaging itself. How can i do so?
How to sell high value item?
Been member for 20yrs, I want to sell a tractor for £6000, but find it seem to haveva selling limit of just over £5000 ... does that mean I can't sell the tractor on Ebay??
Combining postage on single invoice
I am new to this. My first five sales on here were all purchased by one buyer. He wants them combined on one invoice but it tells me when I try 'Invoices cannot be sent for items when e-bay manages all or part of the postage etc etc'. Can someone tel...
Fake or not
Hi alltrying to get a straight answer from eBay like herding cats I have recently purchased two Manchester United shirts 24 /25 season and 25/26, both arrived but were slim fit and do not fit, one refused return, the other tried to get me to sort out...
Age Verification
How do I verify my age if I don’t posses a crefit card? I have a debit card but ebay wont accept this.
packlink invoices not showing after 9.2.24?
can someone please point me in the right direction to sort this problem. I need these invoices to put in my files for accountancy purposes. Before anyone asks, yes I pay the subsidy for a business account. please advise?
How can I claim reimbursement for a parcel that was undeliverable because of damage by Evri.
Package was damaged in the post by Evri, and they say it`s undeliverable, but because it was sold via Ebay I have to claim recompence through Ebay. How can I do this, I cannot seem to find the right automated box to ask.
eBay telling customers their order delivered when its only collected
Who at eBay cares when they are the cause of the issue?We use fully tracked with photo evidence on all our shipping. Every order placed before 3pm is shipped same day. All tracking data is uploaded as soon as the postage is applied.eBay are now sendi...
Change postage to collection
My buyer has paid for postage and on getting the prepaid label I saw they lived close to me. How to i change the purchase from postage (and refund their money) to collection (getting the code etc)
Shipping fees
I have an item that is longer than Evri length limit. The maximum I can charge customer via Simple Delivery is £8.00 The only way I can ship the item is via Parcelforce which is £10.00 so I’m losing £2.00 on top of that I have packaging materials and...
Offer from seller
I was sent an offer from a seller but the link would not work and unable to contact the seller
get intouch with a live person as i suspect a scam
How do i get intouch with a live person to report a possible scam
I THINK I HAVE BEEN SCAMMED
Please help. I think i have been scammed. First i mistakingly ordered a PS5 pro instead of PS5 slim. I tried cancelling the order but the seller decline it that he is afraid of scammers. So I accepted my faith and decided to take it. He said he had s...
using courier services
Yesterday and the day before I could enter my own courier service and the price I want to charge. Today, it seems I can only use the simple delivery which is not what I want. Has someting changed or how do I avoid using the simple delivery and use a ...
Resolved! Cancellation Conundrum
Hi, I've seen similar threads on eBay in the UK and US forums but they're either variations of my situation or are pre-the new system so I wanted to check for advice. I sold an item and the buyer paid straight away due to the "immediate payment" sett...
send invoices
cant even send invoices now if ebay uses their postage which is funny because ebay controls all postage , this site has gone right down hill its useless now think its time to move to amazon as these who run this are as thick as mince
Hand delivery to eBay hub in UK for authentication and onward postage to buyer
Hi there, I have a valuable package to post to a buyer and wondering if I can hand deliver it to the eBay hub in the UK (to be authenticated and then sent on to the buyer) rather than posting it to minimise risk of potential damage/loss of item? Many...
Adding tracking number when sending 3 orders in one post
I posted 3 orders to the same buyer in one package using a single EVri QR code of one of the items to generate shipping label. When I go to the Orders section now and check the other two items in the package that I sent and then click on "Postage" ab...
Returning
EBay sent me a qr code to send item back via post office I can not physically carry item to post office as it’s a generator what options have I got thanks
How to get funds paid when combined postage thinks some haven’t been delivered
One buyer purchased 3 items from me and wanted combined postage. I went through the help to try and do this but my account only allows simple delivery and there was no option for combining. Therefore with agreement from the buyer I included an extra ...
Postage - where has the dispatched link option gone?
I have dispatched a few items all with 48 tracked postage, but there is no way to say it's dispatched in the drop down menu? Why has this changed today? I was using it yesterday 6th July? Any clues?Will it hold up the payments, even if you get feedba...
Cut throat razors
Can I sell these on eBay as I purchased them off ebay
Item broken in transit when it was returned
Hi! I sold a ceramic item to a customer. The customer received the item and wished to return it as a misleading word in my listing made her think it was something else. No problem , she could return it - no questions asked! On the picture she used on...
Vtoman flashspeed 1000 portable power station
EBay has informed me that a vtoman portable power station that I purchased is dangerous and should not be used. After three messages from me the seller has ignored me
Tracking of bottle
I’ve ordered a Stanley bottle on the 30th of June however it’s still not arrived the due to arrive date has past and the seller isn’t replying.
Milwaukee 6 Gallon Wet dry vacuum
Thought I had item delivered but no vacuum like stated in the advertisement only a couple of air tips I didn't spend over £400 for a couple of air tips and a bag so where is my vacuum like stated in the ad as if I'm not getting the vacuum I expect fu...
Buyer messaged me about a return but they haven't opened a return yet
The buyer messaged me to say they weren't happy with an item. They said the colour wasn't the same as in the photo. I advised them in a message to open a return formally as I had no way of doing that from my side. They haven't replied since. How long...
Sent back to eBay
Hi I can see my parcel has been sent back to eBay because of a failed delivery. Is this normal? Usually they resend next working day also what will happen next? thank you
Simple entering a selling listing. Is there a way of doing this?
I have an account with ebay - a private seller. Somewhere is there a simple statement of what to do to get a listing on sales. Its nothing like as straightforward as it used to be where you selected a category, entered a title, then your description,...
Dangerous airbags for sale
I have a Ds3 citroen , it has a do not drive notice on it for dangerous airbagsCars from 2009 to 2016 c3 and ds 3 They are still for sale on ebay and are Dangerous
Returned parcel missing
I sold an item Through ebay.the buyer Never bother to Reply Me .he Just Returned the Parcel Through Ebay Return policy But I didn’t received the item back and . Delivery office says That parcel is Delivered to other Address that was provided to us By...
Resolved! Not so Simple Delivery
I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...
False stock holding and tracking numbers
Not that Ebay will care but how are Chinese sellers allowed to advertise a UK address when there is NO stock in the UK? All tracking numbers are international and quoting 2 to 3 days delivery. No comms and dont really care? I am not talking small che...
return postage
Hi i recieved an item which was not as described or listed he listed the ipad as 128 gb but it came out 32 gb now i wish to return it i got a return label if i go to the royal mail will i have to pay for the delivery postage for return ? or the retur...
Unsold items
I have not looked at my e bay acc for a while.Where do l find my unsold items list? And whether they've been resisted?
Company using my personal home address on eBay without my concent..
We have received 3 return packages to our home address from an account. We checked them out on eBay and found they are using our personal home address. We have contacted eBay several times but nothing is being done. Can anyone help?
Parcel Courier UPS
EBay's Duty of Care As I am not the only person that has repeatedly had problems with deliveries from ups. Look on the Facebook comments and Yell etc.I hold eBay responsible for not implementing their duty of care which would be to ban sellers using ...
How do private sellers post large packages that are not heavier than 4kgs. eBay teams don't know .
What is the postage for a large parcel under 4kgs for a private seller.
Resolved! Unable to Verify Age due to Lack of Credit Card.
Hello,I wanted to buy some old woodcarving chisels to restore them but ebay asks me to confirm my age with a credit card of all things. I do not own a credit card and I do not see an alternative option to verify my age. Is there really no way to do t...
Warranty
Purchased a “refurbished” laptop in September last year - ad for the item clearly states 1 year warranty and now seller is saying basically get stuffed as the laptop has failed! How do I go about getting them to honour that clearly stated warranty wh...
Seller wants to cancel order because they forgot to put min bid price on auction
I won an auction about a week ago and paid by credit card lodged with ebay. I chased up the order a couple of days ago. Today I received a message saying that they cannot sell to me at that price £52 approx that they need £60 so will have to cancel t...
Can’t mark orders as dispatched – items already sent via Royal Mail
Hello,I have already dispatched three orders using Royal Mail, outside of eBay’s Evri shipping label.However, the system still expects me to use a prepaid Evri label, and I am unable to mark the orders as dispatched manually.Here are the order number...
A seller is asking me for a code to release the money I paid for an item to him. Help Pls.
A seller is asking me for a code to release the money i have paid for an item. I have never been asked. For a code before and the money has gone off my account. Can anyone advise please.
simple delivery
I think evertbody who is affected by this ridiculous simple delivery system should repeatedley complain to ebay, sellers should have the right to send parcels as they wish to, I personally wouldn't trust evri to deliver parcels to their own address n...
Cancelation
Hi,I put speakers up for sale for £199.99. Yesterday someone sent the buyer an offer from my account for £156.71, which the buyer accepted. It wasn't me so today I cancelled the purchase for which I had to pay £21.60. This is very unfair and I am ask...
Selling on another eBay Marketplace
My eBay selling account is in the UK, as I live in the UK. How do I start selling on eBay US and other eBay marketplaces please ?
Ebay coupon code for £10 off £50 using the App not working
So, I received a Ebay coupon code for £10 off £50 when using the App but it is not working. It shows that " to apply this code, the order total amount must be at least 50" However my amount is £54 ish and the code is not working. Really annoying.
SIMPLE DELIVERY or NOT!?
Is anyone liking the way that ebay have just changed the way we sell and send?I really don't want to do it this way so any help to change it back?
Previous older purchases
Hii am using eBay from my iPhone 15 and unable to access older purchases. I have tried suggestions from Google.i cannot get to a point where I can access older than 60 days by altering search dates.any help would be much appreciated ThanksNeil
Refunded before Item Returned
Hello, I purchased an item which was damaged and wasn’t listed in the description. Seller accepted the return but then refunded me before I could post the item, rather than waiting for return. I now have no options to generate return postage. I don’t...
Postage Headache Using Simple Delivery Options
Simple Delivery options are not suitable for my large Lego set, the dimensions are too big for the medium size option, and there is no option for large package.Can I just opt out and buy my own postage from Parcelforce?
Resolved! If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.
If I'm selling a bike and someone wants a test ride before payment. What is the best way to proceed.
Correcting the address of where my package will be delivered to
Hello and good morning my name is Ben and I was hoping you would help me today. last night I ordered a package from eBay But as soon as I paid for the package, I notice that the postcode is incorrect My delivery number is 181327739224 on my receipt, ...
VAT invoices.
What is the problem with sellers providing VAT invoices?Am I missing something?
Simple delivery Under £10 item
From what I understand if you list something under £10 and as a letter then you don't have to have simple delivery. I have some questions if I may... 1. Is this £10 inclusive of the BPF or before it's added ( my price is 9.99 but goes over the 10 whe...
Changing customer address after sale
Hi , I need advice. I'm new to selling on eBay. A customer bought an item on my auction and paid for it. Asked me to send it to a different address. I agreed but later realized the pre paid postage has the customers address on it and if I changed it ...
How can I manually add tracking to an order when eBay won’t give me the option?
Hi all, hoping someone can help. I’ve sold an item and posted it via Royal Mail Tracked, but during the listing I selected Evri as the postage option (with eBay’s prepaid label) but I totally forgot this and just posted by Royal Mail tracked at my lo...
Combined Orders under one postage cost
I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there say...
EVRI Lost My Item
I recently sent a parcel to a customer via eBay which was supposed to have been delivered by EVRI on the 19/06/25. The buyer had not received the item by this date and was told to wait a few more days and yet it still hasn't arrived. Then EVRI has to...
Business seller and buyer is asking me to send a high value item as a gift
Hi,We are a business seller and have just sold a very pretty little Chinese bottle for over £600. The buyer has contacted me and asked me to send the item as a gift, not to put 'Chinese' in the customs form to USA (sending from UK) and to declare it ...
account up date
please can you phone I am partly blind and can not up date my account
Ebay con
They told me to sell for free then once posted they want £4.80
Dispatch an item as more than one package
I have 21 annual manuals as a complete set with accompanying DVD's to be sold as a complete set. Each manual weighs about 1 kg so total package would be about 21 kg plus the weight of the DVD's. Can I split the despatch into two or more packages? Can...
Buyer made an offer that I accepted, but why do I have to pay postage?
Hi, I listed an item and stated that the buyer pays postage. The buyer made an offer a few pounds lower than the Buy It Now price, which I accepted. However, when I clicked through to get the postage label, I have to pay postage (£3.45). Is it the ca...
Watch out for
Hi guys, This seller just left passive agressive feedback again in my positive feedback space. What do you expect me to do after being a member for over 23 years? Just lie down and take his continual abuse? ebay, you deal with him and report him to T...
Postage costs all over the place
Item #236186781989. eBay have "simplified" (taken control) of postage. I know the packing and postage costs of my items well and have now lost all flexibility. This means I am having to alter the price of the item to reflect what eBay's software gets...
Royal Mail Safespace - EBay won’t pay me as the item was delivered to a safe place
Hello,I was on holiday and forgot to stop sales. When I got back there was a case opened for late delivery. I checked with the buyer that they still wanted the item which they did and posted the parcel on Tracked 24. The item took 5 days to arrive bu...
Sellers from abroad. Why on earth do we now have people selling from the States at stupid prices. Is
Why on earth are sellers from China and the USA allowed to advertise on this uk site? I think that this is meant to deceive people into buying from these sites without noticing the place of origin until it is too late for them to change their minds. ...
Simple Delivery Option Not Available On Listing
Hi I have been merrily creating listings this afternoon, but suddenly the option for Simple Delivery has disappeared: There seems to be a whole chunk of information and options missing. It goes from delivery details - Postage Policy, straight to Item...
International shipping
I am in Australia and would like to buy an item from the UK. I have contacted the seller who has updated the listing to include Australia as a shipping destination which is now visible in the listing. When I try and purchase the item it says that the...
Bidding
Just noticed that items now run 2 time count downs.In a winning position at the first end time only to find a further 4 minutes of running time.This time ended at 8.06 again time was zero and I was the highest bidder.Ebay then advised at 8.13 that I ...
Postage Policy
When I create a listing, there is an empty box called postage policy, does anyone know what I should put in the box.Thank you
Resolved! Buyer Insists to Arrange Own Courier
Hi I need some advise please, I have a air conditioning unit for sell over £300, one buyer insist to buy (not yet) and will arrange DPD to collect it, as a seller do I have any protection if anything gone wrong ? I had a very bad experience 5 years a...
Manually add tracking to sent items
Hello everyone I've successfully sold two items on eBay, and despatched items after buyers' paid. However, I didn't want to use the "Simple delivery" process as the EVRI pickup point isn't local to me. I have tracking numbers but can't manually add t...
Simple delivery
Do we have to do the simple delivery? i want to send a signed football card 2nd class P&P at £1. eBay won't let me and are charging £2.70 simple delivery, my customers are cancelling the orders due to the high postage costs. Is there any other option...
How do you contact a zero feedback bidder to check if they are genuine?
How do you contact a zero feedback bidder to check if they are genuine bidders?
PO £1.55 100g option not available for relisting
I have been selling beads and findings. I always use the 100g padded envelope £1.55 option. for some of my items I am being forced to post for £2.74. There is no advanced option available. My current item is for £6 (jewellery making chains) The posta...
£10 savings for installing APP
Hi all.I was shopping on EBAY website on my laptop when a window opened up promising £10 savings if I installed EBAY APP on my phone by scanning QR code.Did this.Then no £10 savings !!Any ideas, anyone?
Custom postage versus Simple Delivery
I am a Private seller. Up until ebay imposed the Simple Delivery method, I was auctioning 35mm colour slides of aircraft. I charged UK winners £1 for P&P but I am now forced to use Simple Delivery, my buyers have to pay up to £2.90 for a small thin e...
Simple Delivery
SIMPLE DELIVERY ISN'T SIMPLE - BRING BACK THE CUSTOM DELIVERY OPTION Why have they removed the Custom Option, this Simple Option isn't simple, it is restrictive and complicated.I had a parcel delivered by Evri it took a week when I send via the Post ...
Ebay seller suggestions
Selling:Selling: Tacwise 18G Series 25mm Brad nails for Staple Gun - Pack of 4000 I have 2 items on sale, 4000 off part boxes of 12mm TacWise staples and 25mm TacWise nails brad nails. Ebay are making listing improvement suggestions including add fre...
Simple delivery
I have RM tracked 48 £3.45 on all my items. There's no simple delivery on any of the items I have listed yet I have just sold one item tonight and postage has appeared as £2.94 Evri drop-off!How has that happened? I never use Evri as an option. I don...
Add another person's debit card
Can I purchase with my mom's debit card? Can I add a debit card with another person's name. Also I buy from ebay.com not ebay.co.uk does it make any difference when adding another person's debit card?
Retracting a bid
Someone has placed a bid and wants it retracting and only 1 hour left how do I do this please
Return to seller attempted 3 times
As a buyer I had to resort to ebay support where the case went in my favour. Return to seller for full refund. When tracking shows item delivered, ebay will send my refund. Currently delivery has been attempted three times with no success. I think th...
Price Changes Between Listing Page and Cart
Hi all, Private seller here, and I am noticing a strange behaviour where the buyer is able to purchase items for less than the Buy It Now pricing shown on the listing page!It’s a Buy It Now listing, there is no auction component. I want the total pri...
payouts on hold, total incompetence
There's probably not an answer to this anyone can give as ebay don't seem to show what rules they themselves follow.My account has had payouts blocked intermittently probably 5 or 6 times now. Each time I go through the slow verification process of I...
returning item to seller
I bought a couple of beach loungers last week. They arrived but are very uncomfortable on my shoulders and too heavy to carry. I have started a return but don't understand the process. Do I have to pack the items again as I threw the box away? What a...
postage
hi this new system of buyer having to combine the postage makes no sense. Any body else agree it was easier when the seller sent an invoice
Options Avaliable?
Morning all. I hope this finds you all well. In need of some community advise on options and weather i have to accept the outcome or any fighting hope of getting a better outcome. I purchased a refurbished high end toothbrush which came with warranty...
Unable to combine postage with simple delivery - BIG CON
Any know if the issue with combine postage with simply delivery has been fixed yet? Seems ebay know their are flaws with Simple delivery and not inclined to fix them
New eBay posting
What’s has happened to eBay. I’ve been a member since 2008. I’ve just tried to list and there stupid new policy on delivery is really unbelievable , I’ve always posted tracked 48 . Why can’t I now .sadly my time with eBay has come to an end
Seller keeps half your money after return
EBay said I was getting a full refund but seller only sent half the money back product was faulty
Postage Option
Advice please. I have just noticed Ebay seem to be offering buyer’s a postage option that I have not intentionally chosen. I offer free postage and my chosen method of posting is to use Royal Mail, Tracked 48. This is their second class service as op...
Postage
Hi all I have sold an item that I listed for collection only but someone has bought it and didn’t realise it was collection only.they have asked if I will post it and I have said yes…my question is how do I now set up postage on itmany thanks for any...
Resolved! Free listing not being used
Hi everyone, Just wondering why my free listings aren’t being used? I have 298 listings left, but they’re not being used for some reason. Any reason why this is? Thank you,Jamie.
Contact seller on item thats just ended and didnt sell. Happy to make offer via ebay.
Hi just missed making offer on item that didn't sell. Happy to go via eBay but as ended can't contact, any ideas?
Simple Delivery
Do we have to do the simple delivery? I want to send Comic 2nd class P&P at £1 85. eBay won't let me and are charging £2.70 simple delivery, I will not be able to sell it due to the high postage costs. Is there any other option...
Why does eBay earnings report data have missing postage labels data
When downloading eBay earnings report, why does most of my postage label data just have -- in the column.For example if I look at one of my transactions directly on ebay I can see that it is reporting earnings of £5.46 as it accounts for the £1.55 po...
Wont let me transfer my funds to my account
Its been 3 months iv been trying and trying and this app just randomly decides to say that i need verification or i need any type of license to prove my identityu and whenever i try adding a different bank card it always has the same name as the prev...
Returns in time, have receipt. Did not get a refund from the seller
Returns jacket in time, have receipt. Did not get a refund from the seller
Bidding
Have an issue with bidding...not sure if anyone else has experienced, if so...help please? This error message keeps popping up (even after refreshing browser)..any ideas as to how to resolve? Thanks
Resolved! Will I ever get my returned parcel back?
I'm based in the UK and used Royal Mail Tracked 48 for this order. The buyer purchased the item on the 2nd April and I posted it on the 4th. There were 2 failed delivery attempts to the buyers home address on the 7th and 8th, and the buyer messaged m...
Maserati ghibli alternator
I have paid for this item today and a receive a cutprious mail that the order cannot be found
Cancellation
I sold an item and the seller changed his mind. I declined his cancellation request by accident but now I can't actually cancel it at all. Any way round this?
Yodel lost delivery - how to claim
Yodel lost a parcel of mine, admitting they sent it to wrong address and haven't been able to recover. They're telling to contact packlink now for compensation etc. Is anyone familiar with this process?
uk to usa postage problems
Hi had a usa buyer wanting some vinyl i am selling, but he is told he cannot buy or bid, all my settings are fine. Is there a reason apart from ebay and daft rules ?? i remember the day this place was good......
Refund
Hello,I’ve recently had to request a refund which was accepted, I was sent a returns label and went to post office to send item back only to be told I need to arrange for it to be picked up amd I need to pay for it I contacted the seller who then tol...
Resolved! is there way to avoid simple delivery
in short i there a way to avoid simple delivery at the point of postage I've been using yodel a much cheaper option for my parcels but it's now been removed pricing has become so confusing i now need to work out buyer protection the higher postage co...
Refund request
Hello everyone,I bought a portable air conditioner de'longi pinguino from an eBay seller andpaid for it £320.88 plus transport with ups £37.86(the seller requested me to pay for delivery) in total £358.74.Unfortunately I received my air conditioner t...
How do I find unsold record history please
Trying to find unsold selling history please
NOT so simple delivery!!!!!!!!!!!!!!!
has anyone actually managed to book a evri pick up using the ebay so called simple delivery, it keeps saying l can only print a label for evri but l have to drop the parcel off at an evri drop off shop, which is not possible as l am disabled, this is...
Sold item needed address change
Hello e Bayers When i sold an item buyer realised she had given old address for prepaid / printed eBay address label I used hand written label to her new correct addressAs no label was printed shows that item has not been dispatched nor receivedStill...
ebay restriction 3005
Can someone tell me what this restriction means please? 3005?
Unable to send offers! Box to send is all greyed out !! Should be in bold blue !! 3days now
Unable to send offers!! Box to send is all greyed out ! Should be bold blue to send !! 3 days now !!
Selling algorithm has become a joke!
Greetings, I posted a sale for an old Soviet lens as spare or repair. This lens has a problem but can be repaired and as part of the listing information I listed a link to a thread on the Rangefinder forum where it was discussed what was wrong with t...
Stolen item being sold on eBay
Need help with a stolen item that is being sold on eBay as eBay have been useless and no help/support from them, yes the item has been reported to the police. Does eBay have an investigation team based in the uk an NOT California!
Refund not received, since the gift card i used for payment is expired
I paid for a product on 23-Jun using tremendous gift card. The seller initiated a refund on 3-Jul since the product didn't get delivered. Unfortunately my gift card expired in between 30-Jun How could I get a refund now?
suspicious ebayer
Hi AllI got bad felling that ebayer who won one of my auction are fake.He/she should pay for the item but they didn't as yet ( I know there are some time to pay for but sometimes you have this feeling this won't happen ) and on top of that I can see ...
Seller unresponsive
Has anyone else had trouble with getting a reply ? I have tried email telephone and messaging but with no response. I have even tried another box from the same business but still no answer
Stupid
I've got an item I paid £1300 for when I try to sell it with a buy it now its comparing it to older cheaper stuff and won't let me go above £144.43 I've been going round in circles for hours first it was £28.37 now this 勞勞勞勞勞勞
Original For Samsung Galaxy Z Fold5 SM-F946 LCD Display Screen Touch Digitizer
I am writing to express my dissatisfaction regarding my recent purchase. I ordered a new screen, but instead, I received an old screen. After returning the incorrect item, I was sent a screen for a completely different device.This situation is highly...
Opting out of Simple De;livery
I sell books mainly in the £1-£4 range which I have previously posted as 'large letters'. ebay have changed the listings to Simple Delivery and with Buyer Protection making them unsaleable. How do I over-ride the Simple Delivery for all such items, p...
Unsold history
How do I find unsold history please
Adding Features
Hello! I am having issues with adding features to products. For instance, an item with multiple colors and sizes, it doesn’t give me an option to add. I have watched YouTube videos and done everything, still no way. I need help please.
Resolved! Sent two items in one package - won't be able to get funds from the other, what should I do?
Hi, so recently I had one buyer purchase two items off of me, prior to simple delivery's introduction this caused no issues as I'd get the funds anyways, but now I can't get those funds because it's still saying the item is pending delivery but I can...
Received offers
How confusing it is now when you receive an offer, when you accept they deduct the buyer protection do you end up with less than offered. How is this right
Refund for product not received
Good morning, I purchased an item on eBay. the seller contacted me to say that the item was not longer available.eBay have taken my money, but not passed this onto the seller, as I have been in contact with them and they have not dispatched the item....
Tracking i can't add
I sold a item and was unable to do a prepaid label as the address was to long so i done it through evri I messaged the buyer through ebay with tracking details the items has arrived and positive feedback left but I have been unable to add tracking so...
Issue while connecting my account for payout
Hi there, I'm converting my account into a seller, but there is an error has occurred while processing the application that something went wrong while connecting my account for payout. So, what should I do now?
Order Never Received No Refund from seller
Ive bougt towing bar from Poland. Delivery was planned very quickly by UPS .From very begining in a system was error asking for correct address, straight away Ive contacted seller. no help.Two days ups system was asking for correct address. Ive spent...
Payouts
Hi I made an order of £7 the item has been delivered but my eBay balance is showing 0.16p and I cannot contact anyone to find out why
Sales declining
After 6 years of very successful sales with 100% rating as a private seller, my sales have dropped off a cliff since no fee sales have been brought in. Has anyone else had the same problem?
Restricted
My account is restricted from selling, I remember having an issue with an item around 10-15 years ago. Is there anyway to have this restriction lifted?
finding out exactly what transactions are included in your payout
how do i find out which transactions my payout is for?
I sold a dress and arranged with Royal Mail Tracked 48 service to collect the item on Monday.
I don't need to use the eBay Simple Delivery Service, as I've already taken care of the postage for Order No 02-13294-38385, (arranging and paying for the postage with Royal Mail Track48 service earlier today).However, the automatic 'assistant' just ...
l mistakenly listed my car twice .l ended one listing when l noticed the error .ebay are showing 2 p
l mistakenly listed my car twice .l deleted one but ebay are showing outstanding payments due from me for both .how do l get this corrected
Ebay Simple Delivery is far from simple, its just stupid
When I sell on ebay my routine was to pay for the postage on Royal Mails website and book collection where they'll bring me a label Now with all the brains of a gold fish ebay have made more unnecessary changes and now I cant post easily anymore. NOW...
Negative feedback, reject to remove it
Hello, I need help with what to do next, feedback was unfairly at all, buyer was rude in messages then he left negative feedback, I was very pleasant to him, but feedback was totally oposite, delivery was in time, but he thought he should receive it ...
Fake Montirex
Bought tshirt snd shorts set Montirex listed as Bought new without tags.When received clearly not Montirex quality appears to be a poor quality fake .On sellers other Montirex items listed says bought in Turkey,the set I bought does not state this.Is...
Postage options & simple delivery
I have tried to list a pin badge today 5/7/2025 it weighs 30 grams & I am asking £3.99 I usually send 2nd class large letter charging £1.75 . I can’t opt out of simple delivery like usually do so now bloody EBay are wanting to charge £2.70 . Have EBa...
Policy violation - unable to revise listing as passed start time
I created an auction listing this afternoon with a start time for this evening. The start time has passed but when I checked, the listing was not visible due to a policy violation. I edited the listing to correct the violation but when I try to save ...
Buyer says not received, but tracking says delivered…. help please
what do I do, as they have disputed it? I read the help, but it is not clear.The tracking says no answer, then shows as delivered with a photo of the parcel next to their car!Do I have to refund then argue with royal mail that not left in safe place ...
How to cancel an offer
Hello, I have offered for an item but I don’t want that time anymore. How do I cancel an offer?thanks
Jole for Verification
I'm 63, had my ebay account for 25 years. I don't have a credit card because I don't like them. Ebay is a right joke on this verification, as I wanted to buy some multi tool blades. They can see how long I've had my account and still I have to prove ...
Postage
Maybe a member may know the answer to this, i live next door to a post office, so i am familar with the rates for royal, i have tried to list various items, one example 10 watch dials, 2nd class ebay want me to pay them £2.70 now i know they would co...
Viewing a vehicle
If you're selling your own vehicle on ebay how can you give out your details for potential buyers to come and view it first if you can't give out personal details?
Lost qr code
Hi all. I've sold an item. Paid for an eBay label and rec a qr code. I've now lost the qr code. Ebay have also sent the qr code to an email account I no longer have access to. So I'm stumped. I need a new qr code sending to me. Tried contacting e bay...
Unpaid bids.
Hi.I was just wondering if anyone else if having problems with auction winners not paying and not communicating?It has just happened to me again making it 5 times this year so far (only once for all of last year). Can’t eBay do something about it? Au...
Return Request - Photos provided are not of the item I sent
HiI sold a pair of sunglasses. The buyer has requested a return on the basis they are not genuine (I believe they are). The photos the buyer included are not of the same glasses i sent so I am worried that he will return a fake pair. What can I do?
Simple Delivery Query
Hi can anyone help? Prior to this new SD system I posted my items in the Royal Mail large parcel post boxes without having to go to a post office. I've never ever had a proble with this. Can I still just post items like this or do I now have to wait ...
Simple Delivery!
17 Years I've been weighing my parcels and sending them out. I send them out the same day and always send 48 tracked but now I'm being TOLD how to post. To night has finished me. I sold an item and was sent a label paid for out of MY funds. No choice...
Simple Delivery
Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...
Item i purchased has been removed for violations
29744167707This item has been removed for violations I am concerned this item is fraudulent how do I actually contact ebay
Simple Delivery is the final nail in the coffin for many sellers
Hi all,I’ve been selling on eBay for years, and like many of you, I’ve always tried to offer a fair deal especially when it comes to postage. But the new Simple Delivery system has made that nearly impossible.Buyers are now being charged postage per ...
postage
Just removed over 500 item due to ebay only allowing the simple postage option, is there any way around this
Resolved! Item for delivery collected
Hi I sold an item for delivery but buyer later brought other items that were collection only so collected all together. Now I can't mark as collected how do I sort this out and refund the delivery cost.
Car trailer
We have just bought a small car trailer but we have just found out that it is not road legal as it has no safety chain attached this can result in points on your licence or losing it completely can we demand a refund
Age Verification Postage
I want to sell a modern herb chopper which requires age verification. This is available as a postage option on eBay with the Post Office but how do you work out the cost. The currant Post office Handy Guide does not list this service. What cost table...
Error message when using Captcha Verification
Wondering if anyone else is having tech issues with Captcha Verification. Using Gmail and modern Lenovo Tablet with very good Internet signal. Have recd emails re recent orders and when accessing eBay via the Gmail is directs me to the Captcha Verifi...
Refund
Hi guys , Pleaseeeee help. Anyone, maybe was on situation like that before. I did bought item on 21st March and I pay by Apple Pay with my Polish card (Polish bank).Return of item was accepted and should be refunded to same why I paid. And everything...
Replica tag heure
In march I bought a tag heure watch I've just confirmed it's a fake I've reported it to ebay who can't help because of the purchase date my concern is the seller continues selling tag heure watches and ebay have no interest in stopping the seller
Business seller
I am looking at a motorcycle for sale with a seller that is listed as a business seller, he has 21 motorcycles for sale but all the listings say that this is a private listing and not a trade listing, as the bike in question is 250 miles away would I...
Bladed items
I'm chasing my tail here - have selected ParcelForce 48 as the courier, since they offer age verification on delivery, as required by eBay. This is only available to account holders, and if you start to register you quickly realise you can only do so...
Not received collection code ,
Item been delivered to click and collect shop, I have not received collection code, shop won’t release item without code, can I just let item be returned to sender and get refund, been going in circles with eBay advice.
Buyer cancelled an order after they receive delivery of an item. What happens to my item and funds?
I recently sold an Pokemon ETB box to poketyler10 for £70. This was delivered. However, he cancelled the order and ebay refunded him from my balance. What happens to the item?
Can I post using Parcelforce as Simple Delivery options are only up to a medium size package
Just sold a Lego set which is 70cm long. Simple Delivery is up to 61cm. What can I do, can I just post it via Parcelforce and forego the Simple Delivery label? This Simple Delivery is a nightmare, it doesn't work
Resolved! Item arrived damaged using the GSP
Hi. I sent a jacket to a buyer in France using the GSP. Item 277210056851They have shown me photos of the jacket where the seams have been pulled apart.It wasn't like that when I sent it, I sent it with plenty of packaging.Understandably he wants a p...
Return, returned to me but refund issued already
Hi all, I am item I won arrived missing parts. I requested to return it for refund with a seller that did not reply to any messages. After sending back the parcel using the pre-printed label, 3 weeks later .. it was back on my doorstep. Royal mail tr...
Simple Delivery
There is no longer an opt out for simple delivery!!!! And I most definitely do not want to use it. I use stamps and want to continue to use stamps. I'm only decluttering and I'd rather take it all to the charity shop than be forced by Ebay into using...
SIMPLE DELIEVERY NIGHTMARE
if i sale a light dvd i can send by royal mail large letter with a tracking number for £1.55 NOW under the new simple delievery it will cost £2.70 to send the same item , i phoned ebay and the representitive said when buye has paid for the £2.70 labe...
COIN PURCHASE.
Purchased a coin June 28th.My fault for not checking feedback of seller first but most common complaint was coins were bogus.I requested a refund.Refund declined because item has been posted to me. DATE OF POSTING PROVIDED BY THE SELLER 1900-01-01.No...
No credit card to verify age when buying pruning saw
No credit card to verify age when buying pruning saw, what am I supposed to do now pls
Mark a simple delivery as dispatched without using simple delivery?
one of my items has been bought by a person who lives a 2 minute walk away from my house.its far quicker, safer and cheaper for me to just drop the item off to the seller on my way past their house. However i’m unable to mark the item as dispatched o...
EBay contact number
What is the contact number to speak to customer advisor on eBay or email?
How long does eBay take to refund?
Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...
Wifi dongle failed after 6 weeks - seller is ignoring me
I bought a wifi dongle (Order number:16-12862-18018) which failed after only 6 weeks. This is outside the automatic Ebay return period so I cannot kick off a return, but the seller is ignoring my messages. Is there anything else I can do? A bit if te...
Canceled refund
Hi. Bought a step ladder. Used 4 time and then broke on 3 step. Snapped, did not get a refund as itam not fit for purpose now. Ladders were not cheap and e bay cancelled return as over 30 days.
Simple Delivery - Lack of postage options
I am now being forced to use Simple Delivery. With limited postage options I am unable to offer Royal Mail Special Delivery (I do this to ensure guaranteed Next Day delivery). These changes mean that I can no longer offer a quality service to buyers....
Missing collection code when person came to collect my item
Hi, I sold an Xbox and someone came to collect it however at the time forgot to give me the collection code. I have messaged the buyer a few times to provide me with the collection code however I have not heard anything back and my item is still list...
Non payment by buyer - can I offer second chance bids after 4 days
A buyer put in a high bid at the last few seconds of an auction but since then I have had no contact and no payment . The four days required by ebay expires just after 9pm today. I want to offer a second chance bid to the next person, and block the o...
low orders
i have just created my account as private. listed almost 20 products but managed to get only 1 order in 15 days. please guide what could be done to generate orders.
Item purchased from the US. But not collected by USPS.
Hello anyone. I have purchased an item from an American seller, I have a USPS tracking number but after a week of receiving said number it states that the item isn't in USPS posession and tracking is static. I don't really want to start messaging the...
Damaged in transit to the buyer
I can't believe the Evry delivery driver has damaged a parcel that's for a buyer how do I go about getting some sort of compensation also I have the proof as Evry shown it
simple delivery
HiI have sold an item with simple delivery postage, the item has arrived damaged. Who is responsible for the damage with simple delivery
SALES where have they gone...?
Hello ebayers!Looking for hints and tips to drive sales other than the obvious. i.e Promotions, Coupons to followers etc.My sales/traffic and clicks have declined by 40% in the last 6-8 weeks. Anybody else seeing this trend? Sometimes I feel its an u...
Resolved! ebey verification method
hi hope you are doing great.ebey suspended my brand new account and when i call ebey they reinstated my account by telling this to do your verification.how can i do my verification please providing me some guidence.
Where do you input the collection code on desktop? (Mac)
I had a buyer collect items yesterday. I am managing sales in a team. I can't seem to access the account via the app, only on desktop (Mac OS). I cannot find anywhere to input the collection code. The only options I have are Message Buyer, and then c...
Unfortunately, this purchase is no longer eligible for Feedback
Unfortunately, this purchase is no longer eligible for Feedback. This is the message i received when i wanted to give feedback. So how can i give feedback if the item is no longer eligible?
Simple Delivery and Disabilities
Late evening sale tonight...a now mandatory simple delivery which means I didn't set the postage (I'll be judged on, lowest postage large letter 1kg!!). It doesnt state what postage WAS paid so I can wrap to the crrect limits. I am a no returns selle...
Resolved! Balance not updating
Hi, I made a sale and posted item via Simple delivery last Monday. Item was received and feedback left on Wednesday. My account is showing net proceeds of £3.50 but my balance is still zero. There are no holds and it stated funds available and paid. ...
UK international sales funds not released on delivery
The site clearly states,"Funds will be available in eBay balance within 24 hours after the item is delivered to the UK Shipping Centre." And yet everytime I sale internationally the fund do not release when the royal mail tracking is marked as delive...
