Member To Member Support

Posted by Royal Mail, not EVRI

Posted an item via royalty mail. But the buyer paid for EVRI, unable to mark down that I have posted their item. EVRI would not except there address saying the address contacts invalid or missing fields.

Warning: it appears that eBay/EVRI can't be trusted.

When you buy EVRI postage through eBay ("Your package will be tracked and fully protected in case of loss or damage in transit") and the contents of the package are not in the package when it arrives: 1. EVRI says eBay is responsible for compensation...

Resolved! Ebay customer help hours/enail address used without permission for an account

Hi, what is ebays normal customer service business hours in the UK? A family member has had their email address used without their permission to open an ebay account. It has since been suspended. The family member would now like to open an ebay accou...

Default postage rates

First time on here folks, quick question. I'm sure has been asked countless times. Regarding default postage rates, the cheapest I've been given for my item is £2.70, a medium letter. Thing is, it's not a medium letter. I've been using the smallest p...

posting unusual parcels

I'm in the process off selling all the components of a model railway set-up.Much of the track is in 1 meter lengths which I am packing in 110cm tubes, weighing between 1 and 2 KGThese come within the permitted parcel size for Evri.I can find this opt...

Prevented by ebay from selling and account on hold.

I am a new eBay member from Jersey, Channel Islands, a dependency of the UK. My account is set up with my bank details and all appeared okay. I have prepared a listing with no problem but when I pressed the List tab I received a message that my accou...

Postage lable

I down loaded the QR label on Friday to send a parcel to buyer, no where to be found on my phone when I got to post.. No longer on listing, no help at all on automated chat, trying to locate a contact number in order to speak to someone, nothing anyw...

HOW DO YOU GET NOTIFIED OF OFFERS RECEIVED?????????

Given up with Ebay support, even Concierge team have NO CLUE what the answer to this is. I see I have been made 'offers' by sellers on items I am watching or have looked at. I NEVER have a CLUE about this, until I see them in Summary page and they ar...

Posting items on eBay

What can I do to be able to post items on eBay as a new seller? I am unable to post items for sell

want to return defective item for refund but not allowed to proceed as seller doesn't accept refund

Want to return a defective item for a refund, but are not allowed to proceed as it says the seller doesn't accept refunds. How do I get a refund?

Listing

When I create a listing and check it before a post it , in preview, I can read the , the vehicle condition , but the vehicle description doesn’t open ??

The GSP appears not to work for uk sellers - it just defaults to 'contact the seller' every time

I posted about this under a different title a couple of days ago: https://community.ebay.co.uk/t5/Member-To-Member-Support/I-have-an-offer-from-an-overseas-customer-How-can-I-check-it/td-p/7913313/jump-to/first-unread-message I am reposting it with a...

Buyer requests delayed postage, how can i delay without it affecting my stats?

Hi, I'm a private seller, one of my buyers has bought and paid for a couple of items but asked if I can delay postage until September, can anyone advise how I can do this without suffering the wrath of eBay and it affecting my performance stats pleas...

Payment in account but still 'awaiting payment'

HiItem bought. Payment sent as bank transfer. Seller confirms money in his account. Seller left feedback. Item still shows awaiting payment on ebay. Assuming it's a glitch, will my rating be affected? Thanks.

classified Ads, what protection?

I bought a car from a dealer on Ebay. It was a classified Ad. Their description depicts the car as Very smooth, runs perfectly as it should and in Mint condition etc.The car is terrible with an engine light on, it's misfiring and the complete opposit...

Listing an item has sent, E bay wont let me put on it has been sent

Have sent two items through the Post Office same as I have been doing for the last 5 years, but Ebay will not let me put them on as sent,

I have an offer from an overseas customer. How can I check it will be sent via GSP before I accept?

I have a 'Buy it now' offer from an overseas customer.I believe I selected the GSP in my listing, but he has messaged me asking for the postage costs to sent to Korea.I don't know, obviously, I would just send the item to Litchfield and eBay handle t...

Buyer Fraud...

had a buyer that asked for more photos to be sent via their email address. They then sent a badly mocked up 'paid' email using a fake 'ebay' account address. How do we report this to Ebay or do I just got to the police.

BUYER PROTECTION

I bought a hard drive which was £80, when it arrived it had a different connection to my old one but the seller refused to take it back. What about buyer protection? I can't get anywhere with ebay, it's all preset messages which are not relevant. I n...

Delivery

Hi, I need eBay to arrange evri and yodel to pick my parcel which is very big to deliver.

No QR code provided on return label and I don't have a printer

On Friday, 15th Aug in the blazing heat, I went to the post office 3 times, 1st time they said they couldn't print a label from the return label picture emailed to me as there's no QR code.I contacted ebay, they said the QR code is showing on the lab...

Card eBay Nectar

I received it in the mail about 2016 or 2017, I lost it and what is the eBay card used for?. Thanks in advance

evri (bought via ebay) lost my parcel

Hi Evri has lost a parcel I sent through them (buyer chose the courier) but they are saying I can’t place the claim with them because I bought the label through eBay simple delivery so they need to open the claim. Will eBay actually open a claim caus...

Invoice not showing Personalisation details

Hi, when dispatching, the personalisation details, enter by clients, is not showing on the invoice. Is there a way to do this?

Wrong box

I have found a box with an article in it. Left by Evri ebay simple delivery. It has my name and address on. But it is not mine. I did not order it. I have tried Evri 4 times to no avail. ebay say they do not know anything about it.They both keep aski...

Postage labels

I’m getting frustrated with postage labels. I list an item with a certain postage eg Royal Mail large letter, the buyer pays for a normal letter (so 87p) saying ‘buyer selected’, then the only option for the postage label is small parcel or Yodel doo...

Cancelled sale fees

I recently sold a bed as a private sellerit was listed both at a fixed price and option to make an offerSomeone contacted me via eBay asking to make an offer which j accepted the offer but their payment did not go through so the item was relisted. Th...

Contact seller

Hi,tried to contact seller for info regarding an item but when selecting this no option is available.Any suggestions

Selling tools

Hi tree of knowledgeJust a question, is it just me or our people bidding and then just not paying. I have not done ebay for some time but in the past people seemed to pay straight away or within a few hours. Over the past few week I have sold approx ...

SIMPLE DELIVERY = TOTAL NIGHTMARE

After a drastic drop in sales over the past month , I at last picked up two sales today BUT found out ebay's Simple Delivery could not provide a combined postage label for one customer & wanted me to spend over £6.35 for postage that use to cost me £...

accepted my return request

Hi seller sold a wrong item he put different name and whenever item came it was different straight away i put return but seller close return case and not responding i want to return it and i wanna buy actual item seller also charged higher price for ...

impossible to get email verified, so I cannot check out

I'm trying to buy an item in the UK, I'm in The Netherlands, and the checkout is not possible because I have to verify my email or update it. When doing the request still not able to do the payment?Anyone similar problems?

Item under warrenty

Purchased a uv clarifier, light went out after 6 months so changed bulb, unit still didn’t light. Item under (12 month ) warrenty so returned item as seller requested (at my expense) they returned stating it was satisfactory. I’ve had a company had s...

Payment held

Sold item and sent and delivered Friday mid-day all happy and positive feedback left both ways I've waited the 2days from delivery also been on chat was told wait.. still nothing chat again was told payment been manually released and told wait 24 hrs...

Shipments to jersey

I am trying to buy an item from a seller who says he/she ships to jersey and ebay keeps saying seller wont ship. I have contacted the seller who says its all good their side but i cant get through to making the payment as it says seller does not ship...

Resolved! "UK Only" Ignored

I've just sold an item to a buyer with an unusual name - whose location, when I looked it up, is "Japan". This despite the listing saying clearly that I don't post outside the UK. How do I deal with this please?

My account got restricted due to eBay's Bad Buyer Experience ("BBE") Policy

Hello Community,My account was recently restricted due to eBay’s Bad Buyer Experience (BBE) policy.However, I cannot find any option to reinstate it and continue selling.I believe this decision may not be justified, as my shop has always maintained 1...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

repair spares

I AM SO NOT HAPPY WITH EBAYS RESULT I SOLD AN ITEM UNDER REPAIRS SPARES NOT WORKING HAD TO SEND TO USA TOTAL WAS 135 POUNDS THE CUSTOMER SAID HE WANTS TO RETUN AS NOT AS DESCRIBED NOT WORKING I SAID IT WAS REPAIRS OR SPARES HE TOOK IT APART SAID BROK...

£15 bonus

When do you get your £15 bonus for selling an item for more than £10

Delivery to NI

someone wants to buy something I have for sale but it won’t let him as it says I won’t deliver to Northern Ireland. I’m in England so I have no idea why this is, any help appreciated

Having issues check out

Having issues with payment check outs it's saying please check your payment details or use different paying method have contacted my Bank they are saying it's fine have tried to sign out and sing in again but still

Memorabilia

I have some Coronation Street Memorabilia that includes signed underwear. Does anyone know if this falls under a restricted item? Thanks in advance

There was an issue processing your request. When trying to purchase.

Return address

I'm in dispute with a purchase and PayPal have agreed a refund. The seller is ignoring me so I cant get a return address. PayPal want proof that I've returned it before tbe action the refund. What can I do?

Payment held - supposed to be in my eBay account yesterday

Hi I sold item sent by tracked postage - buyer confirmed receipt and that he was happy and left positive feedback - in pending on my eBay account it states that the funds will be available on 17th August - but my balance is still zero. has this happe...

Return

Hi iwant to return LCD iPhone 12 Pro Max

I brought and item but the seller has cancelled

I brought a car on ebay Went there Friday to pick it up paid for it and towed it home The seller has cancelled the sale as unpaid do I get anything bad against my account and if so is there any ebay links to appeal it because I've searched the site a...

Refunds

I sent a parcel using Simple Delivery. Collect+ accepted parcel, I have the receipt & tracking number. Buyer didn’t receive. Tracking shows it wasn’t deliveries. I advised buyer to open a did not receive case. I uploaded the receipt and tracking on t...

SKU - 2 questions

FirstDo I need to have a shop subscription for SKU feature? Or it`s enough to be business seller?SecondI read on ebay page that SKU or listing after not selling for 12 months is inactive. Currently I use SKU to know which shelf/box is my item located...

Private seller interface has changed completely!

I'm a private seller, have gone to list an item and the interface has changed completely! No notification from Ebay to say anything was changing, it looks more like it is for a business seller. Can't find anything! Is this a mistake, can it be change...

Seller

HAVING A REAL BAD EXPERIENCE AND IF I COULD GET AN EBAY REP ON A CALL I WOULD COMPLAINa £95 item was for sale by me an offer was made by a buyer and BEFORE I could post away he messaged saying he'd cancelled as he could no longer afford the item. Why...

Make an offer

When making an offer why does eBay take payment now as when before when you made an offer and if the buyer accepted you would then make the payment by you own method choice, I mostly use Klarna but it doesn’t give that option it just says pay pal or ...

Buy a item then the seller being stopped from posting it to me. Say issues with my postal address

Seller can't send my purchase because of issues with my postal address refused label for posting

My account was restricted i can’t bid

I can’t bid on items i want my account doesn’t allow me it saying that i can’t bid i can only buy items on buy it now

Rude seller!

Do I really have to put up with a rude seller. I ordered 2 sets of 3 piece bath mats, however although the label stayed 6 pieces in the parcel 2 were missing so I had 2 incomplete sets. I immediately contacted the seller and asked to send photos whic...

two accounts

Some how over the years I ended two accounts and now wish to close one of them

Can’t get eBay to link to my account and they won’t speak to me

I have tried and tried and tried to link my eBay account to my bank all details are correct - definitely correct all I get back is the same you won’t get paid until you have done this - I have done this many many times but they won’t accept the detsi...

Issue with tracking

I recently bought an expensive item from a seller on the 12th he sent it through royal mail tracked 48, it says on tracking that they’ve got it and it’s in a parcel shop, it’s currently the 17th… i’m thinking i need to get a refund and just purchase ...

Free postage

Beware all sellers. Free 2nd class delivery now has to be despatched either on Monday to get there for Friday - some weeks it will not be delivered till the following week if you despatch it on Tuesday. This is all because Royal Mail will only make a...

Are anybody elses listings not visible?

I must have changed the listing title 3 times and ended listing/ re listed twice now and it still is not visible. Is anyone else having this issue or is it just me?

Evri collection

I went to evri drop off and they refused parcel as too big and needed collecting. I've tried many many ways to contact evri. Git scammed with a £35 subscription as thoug I was doing live chat with Evri. At a loss. It's within Evri size and weight. Al...

eBay purchase negotiation issue

I was negotiating (using “Make an Offer”) with a seller on eBay. The seller initially offered me a price, but after a few back-and-forth negotiations, my offer was declined. We used up all the available “Make an Offer” attempts, so I then contacted t...

Resolved! Combine postage after payment is made

Hello there. I'm a buyer. I've requested to the seller if they can combine postage, they've agreed, although they don't know how to combine postage after they've received payment.Does anyone know how to do this? TYIA. Regards Col

Invoicing error

I’m getting the message “ Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.” I don’t us international shipping program. Anyone else seen this ebay error?

Reply to feedbacks not working at the site....if anyone gives a damn?

Reply to feedbacks not working at the site, if anyone gives a damn?

Postage options

The items i am trying to sell are bigger than the automatic options ebay gives me. How do you change to a different carrier service?

I Can't Sign In - Invalid access token. Check the value of the Authorization HTTP request header.

Invalid access token. Check the value of the Authorization HTTP request header.

re adding photos from phone to listing

I usually list on my computer then add photos from phone as I list each one-was easy but last 2 days when I chose that option it wont let me add a photo-lets me but it doesn't work then wants me to photo it to add, so I cant take then in advance and ...

ROYAL MAIL POSTAGE DELAYS

When is Ebay to change the delivery time for second class postage, as it is now taking 5-12 working days to deliver and most of us are suffering this, when Ebay state 2-3 days.

Is anyone else finding the simple delivery option very restrctive. I cant get to the places for thes

Simple delivery is too restricted, can't get to places as too far away.

ebay seller protection

Hi, I sold a item on eBay but the item was damaged in transit i always was told i had seller protection and eBay would cover the damaged item but am told that's wrong can someone clarify

IMPORTANT MESSAGE TO BOOK SELLERS

Please, please, could you include one picture of song titles from each song book you have for sale. It is so eye straining, searching through the many books for a particular song, which would, if I found the song/s I was looking for, I would be more ...

Posting non-standard parcel

I want to list an item that is 1m long but only weighs 1kg. The 'Simple Delivery' doesn't cover this, so how do I choose the right postage? The bot assistant is beyond useless.

Incorrect prices on my listings

I have made some listing's on Ebay but for some reason some of their prices have been dramatically increased on the products page, for example I listed one for around £105, the price that buyers would see with the buyers protection fee was to be arou...

How to do age verification on ebay - dont have credit card- never had one- dont want one, wont accep

Hi ,tried to buy an item that's age restricted- in this case a log splitting maul ,Ebay wants age verification, Won't accept debit card (which is all I have) wants credit card - which I have never had --And at 55 years old I'm deffo over the required...

Payment Received Setup Help

Hi, What do I need to do to receive payment? I have credit card setup to make payment.

Sold item history

Hi, how do I view items that I have previously sold please?

Vat

EBay has started charging vat on my listings. i can’t get beyond the automated system to get help to stop the vat being applied Can anyone advise if they have done this and how you do it please

Global Shipping

Help, I have sent a few items to the USA with great success through GSP. In the past i just send the item to a UK sorting hub and Ebay charge the customer and sort out the custom charges. For a while i could not send to the USA but now we seem to be ...

Tax details is this a scam asking for my tax details

Is this a scam asking for my tax details. Only just received a message and been on here for 12 years.

ESGOO DAB+ CarPlay 7" Double 2 DIN Android 13 32G Car Stereo GPS NAV Head Unit +Camera

Hello ALL I purchased the above item on June 4th this year 25 and the DAB reception was so bad I was going to return but the seller offer me 1/2 the purchase price back which I accepted and purchased a DAB aerial to solve that problem , however on th...

Is this a scam?

Hi. So a buyer purchase one of my items (a used phone) and decided to collect. They then messaged me asking to arrange a collection once they’ve confirmed their shifts at work. Today they’ve messaged that they are now unable to collect the item and w...

Ebay will not let buyer pay for item, and no-one can cancel it. Now stuck!

Hi. We have a strange issue with a completed auction. I am selling an item, but the ebay system will not let the buyer pay for the item (it tells me it is gone), and neither of us can cancel it.The the item is stuck... it is still "awaiting payment",...

EBay corrupted description when updating postage

When eBay updates postage when I’m revising listings it corrupts the description by placing the & sign nbsp ; it puts this after every word, why are we being punished

How do I contact eBay UK

I need to speak to somebody about a problem but the Help and contact us page just puts you in a continuous loop. Is there a contact number or a customer support email address

Unsolicited offers

Why am I being inundated with offers from sellers whose items I’ve viewed but not watched? Is there a way of blocking these?

Resolved! Adding Photos to New Listings

Sat 9 Aug,I’m unable to add photos to new listings, have cleared cookies and cache, help someone.thank you.

Concluding a request

I purchased a custom racing suit which was made too small and was the sellers fault as he read the measurements wrongly... he sed he'd send a new one ... and dragged his feet for 2 month so I opened a request bur he's still dragging his feet and won'...

thinking of closing my account after many years

Feel to lower costs due to buyer protection and offers are around same as as what my figure was... plus returns i don't want enforced and pay back postage and then postage to return at my loss, selling items cheap isn't worth while items going down t...

Return to Sender with Simple Delivery

I posted an item with simple delivery, the delivery failed and was returned to me. The seller was refunded the entire amount, meaning that I paid for postage and as a result I am down -£2.94. Is this correct? I feel like I should have been covered by...

Delaying payment

I'm buying auction items from the same seller that are scheduled 1 week apart. I have permission from the seller to delay payment on the 1st item until the next auctions, but how do I let eBay know so they don't cancel the 1st purchase?

Refund me

Hello I got a camera I made a return request at morning so the item came at night so I cancelled it but when I used the camera for two days I found out it had issues, so I tried to make another return I couldn’t it was telling me return already close...

Buyer cancels

Hi, would someone be able to help me please? During the week someone bought a large item from me which was due to be collected today (Sunday). However, late last night (Saturday) the buyer cancelled and said they can no longer collect the item. There...

Seller messages to say item was sold some time ago

i received this message shortly after requesting an update on delivery"Hiya sorry mate but I sold that about a month ago I don’t understand how you managed to buy it again because it’s down as sold on my eBay account I have tried to message you on eB...

Confusion over receiving offers

Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...

Photos won’t load

Hi, I list items regularly but photos no longer load. I’ve cleared cache, made no difference.Is anyone else having this problem? If so, have you worked out how to resolve it please?Thanks, Bev

New style eBay

Why are eBay having this ridiculous new feature showing the item with similar items at the side. I don’t like it one bit!

Why is eBay misleading me about offers?

Why is eBay misrepresenting the discount and offer price of items I am watching??Has anyone else realised that this offered price is, in fact, lower than the real offered price of £10.02?Has anyone else reported this as a misleading way to display an...

Customer support

Returned an item to seller but the address they gave me was not valid. Seller won’t correspond with me so contacted eBay for refund. Still waiting 3 months later!! So much for customers rights

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Buyer uploaded fake evri tracking with delivered but didn't arrived anything

I placed an order and seller uploaded an fake tracking which separately indicates package is delivered without any proof of delivery. I tried to add my postal code on evri page there is nothing in Proof of delivery section. Also That tracking shows p...

Trolling

Had some nasty messages last night from an ebay member, randomly calling me a Remain voter and saying my item was worth 1p. How do I report them? I have removed the item he commented on.

Klarna

Hi, I have a buyer who is only able to use Klarna to pay for an item I am selling. He says it does not appear as an option for him when trying to pay for the item. I have no idea what Klarna is (I don't have an account and don't really want to open o...

No payment option

I'm trying to pay for an item the seller excepted an offer on. Using the app I'm told to open the browser but when I try to complete the payment I only have an option to contact seller? Any idea? Going over the original listing I can't see any paymen...

Selling Currency

What an absolute Joke the E bay support is.I have asked a question at least a dozen times because i cant get an answer each time having to phrase it differently . When their automated resposes have sent you round in circles every time they offer an o...

Combine Postage.

If a buyer bids on 2 items and wins both bids, is there a way I can pack both items together and combine the postage?

CollectPlus

I got a text today CollectPlus with a code and instruction to collect by 19/08/25. What does this mean? Do I have to go to a collection point? If so, how do I know where to go to? I thought I was buying for postage to my home address. Not familiar wi...

delivery options

Hi all, as of today when I am trying to list an item it appears that the simple delivery has vanished and eBay won’t let me select a postage method which is stopping me from completing my listing the error message I am receiving is to update my posta...

i.have.not.receaved;my.package

i.wood.like.to.talk.to.ebay

post code is wrong when searching.

When searching for an item, "nearest first" my post code is wrong. How do I reset it? My account has the correct post code.

VAT, why am I being charged

I’m not VAT registered so why am I being charged it? I’m just a small private seller. Thanks

Resolved! My return was accepted and refunded... now what?

Hello! I recently received a product which was fake. I reported the item and requested a refund. Since then, I have had my refund accepted and my money returned. I am a little confused though. The website said that once the return was accepted I woul...

Payment after listing

My listing ended and a price has been agreed with someone who missed the auction. How do I raise an invoice or make sure I’m paid, they have suggesting giving them my bank details

Return item to bulky for Royal mail to accept, no way to change the return courier.

Hi there, I am having trouble returning a sofa bed that I no longer needed due to very late delivery (3 weeks past ETA and the guest it is supposed to accommodate has came and went). As per usual I select the return this item option on eBay, choose t...

EBay changed my postage cost

I have gone to pack a bulky parcel ready to arrange delivery when I realise eBay has changed my postage from my own courier to Royal Mail and charged about £3…I post packs of heavy floor and that does not cover the cost.

Buyer arranged Courier Collection - Return Case

The buyer purchased a collection-only item but, instead of collecting it in person, arranged for a courier to pick it up. The transaction went smoothly, and they even left me positive feedback. However, 20 days later they opened a return case, claimi...

Bladed Item - age verification currently broken?

Trying to buy what is considered to be a bladed item (hedge trimmer) - ebay state that I must verify my age in order to purchase, but I can't find any way to do that (I've even added a credit card to my payment methods in the hope that would fix it, ...

categories for letter post 87p

I have been told to list an item as a 'collectable badge' so I can ( overright the simple incorrect postage) set letter postage at 87p I do not want to use wrong category

Return request

Hello!I am looking for some advice.I recently sold an item and a request for a refund came through (I don’t accept returns) listed as ‘Doesn’t fit’ which I rejected.The buyer has now messaged me 2 days later and said that the item is not authentic so...

Change current price without going into Edit

I've just tried to change some prices on my listings and see that the quick way of doing this no longer works, just the long winded way of going into editing each listing. Does anyone else have this please?

What do I do when a seller is not responding to my cancellation request?

I have a seller who hasn't sent an item and has not responded to any messages regarding the order's status, so I have cancelled the sale. Now they are not responding to my cancellation request. Ebay said they would respond in 3 days but it has been 5...

Invoice to Poland and GSP

A buyer from Poland has recently bid and won an item from me and as a member of GSP I expected EBay to sort out the postage costs, but the invoice is asking me to add postage costs and choices, I haven’t a clue about the charges. Please advise.

£10 off with eBay app . How to get the discount ???

Does any one knows how to get the £10 off when using the eBay app ? I usually use my laptop for purchases . I got a message saying £10 off if I use the app . I now have the app but there's no mention of the £10 off ! ?????

+ more sites /info needed on prveouse request Chinese No 3 embroadaries

Ebay you was very helpful for me with your initial assistance with the link you gave me for a graphic site that dealt with in some part my interest to do with finding the difficult Chinese characters of number THREE / No3 on a sew on embroadarary pat...

Offer accepted and then disappeared

I received an offer on an item I’m selling but now there’s no sign of the offer? Do I consider it sold?

Powerbank

Received an Energiser powerbank. It stopped working not long after the returns date closed. Spoken to seller who said they'd send a new one and they've not let me know if it is being sent or they're not sending it. I can't get hold of anyone on ebay ...

Saved Searches

My Saved Searches are not updating on the app at all. Usually hundreds of new listing's, but nothing. Ive uninstalled, I've cleared cache and all info. Ive deleted and remade the searches. Anybody else having the issue?

A buyer in Texas USA

A buyer in Texas USA says he can not buy my item as its says I dont ship to the USA, I have Global shipping selected on my item?

BUTING ITEMS THAT ARE POTENTIALLY COUNTERFEIT

Hi I purchased some body products over 30 days a go for a gift. The quality isnt what was expected. Isent this to the seller but havent received a response. I cant find any online help. Can anyone point me in the right direction please? Thanks Good M...

eBay seller dropshipping not allowed

Hi Seller has been dropshipping products from amazon to his customers (me) how come he is not banned?

Closing account

Requested to close account. No pending sales or payments, unlisted all items. Keep receiving email that I need to unlist all items!Thanks

I want to refund a buyer I have gone through all the steps, I press refund and ebay will not process

I have been a member for many years and this should be a simple process. But trying to get help from the zero star ebay customer service is impossible, ebay has stated they would phone me back 3 times and just no call its so frustrating and time cons...

Email confirming item sold was not sent

An item had been sold and there was no email from eBay informing this. I was not aware until the buyer emailed asking where the item is. This resulted in a late despatch. The item was marked as sold in my account, How can you prevent this happening a...

postage

A customer wishes to buy two small items and has asked if there was a way to combine the postage

Purchase not showing in history

eBay is clearly aware that this is a problem because they haven't addressed it despite numerous enquiries. My emails to them have gone unanswered. I recently made a purchase, the service from the seller was excellent but I am unable to provide the we...

Dodgy product

I brought a catalyic converter from a company, had it fitted and the car failed the mot, after th3 mechanic doing some investigating he has said that the catalyic converter is useless, its only half full inside so is not doing what it should, I have ...

Resolved! I guess this is a stupid question but how do I contact a human at Ebay?

How do I get an email to Ebay rather than bots and you guys?

Global shipping programme

I am based in the UK and have just sold an item to a buyer in Australia.I am enrolled with the global shipping programme & my understanding is that the item needs to be sent to eBay's International Shipping hub in the UK. However, I've just printed t...

simple posting for a letter

how do you kist an item for sale that is only a letter less than 100 grammes? ebay start with a large letter on my ebay page!

Resolved! messaging a seller

I have been trying to send a message about an item I might buy but can't type in my message and the Send Message button is greyed out, presumably because I haven't written any message. The virtual assistant is no help. I have tried 2 different browse...

Relisting

Hi,my item ended then someone made an offer which I accepted. The payment is pending and the parcel is on its way but eBay have relisted the item. Will it affect the pending payment if I delete the listing? Thanks

Post office rejecting parcel after label was generated

I sold some Lego in its original box. When I took it to the post office. They printed the label and then measured the parcel and said it was to big for the medium parcel. I took the parcel home. It looks like it has been shipped but has not. What sho...

Return issue, not sure what to do next

Hoping someone can advise.Had a buyer message stating that item was not as described and wanted nearly a 50% refund. As this was an expensive item I asked for them to request a return through Ebay, they did not want to but started demanding the parti...

Ebay status screen on another monitor ?

Hi,I'd like to have an ebay status screen showing number of orders to dispatch etc on a small 2nd screen attached to my PC (I have the display already setup) . Something quite basic but easy to see. Is there a way to do this and have it auto update e...

Buyer protection

Hi, I bought a n ignition switch for my Peugeot boxer in October last year. It was stated that it was the correct one for my vehicle. Last month the ignition switch melted and went on fire, causing damage to the engine ecu. The insurance company has ...

Help with listing

Please help. I'm trying to list a cutlery set of six fish knifes and matching forks. I get message saying can't sell under 18 sellect ok. But nothing happens to my listing. What am I doing wrong please. Any advice

Simple Delivery

Has anybody had the same experience as me where postage for all listings have been converted to Simple Delivery only option . In addition EBay has converted the majority of my listings to small parcel even when they are not small parcel. So I have a ...

Resolved! Registering cash sale

Took cash for an item collected from the house, nether seller nor buyer knew anything about collection codes - buyer has tried to raise one retrospectively but can't ... happy to set my account straight but can't find a simple way to mark the item as...

I sold some books and chose the option for the royal mail to collect them but no one came

should I still wait for the Royal mail to come to collect or print the prepaid label and drop the books myself? Also I made a mistake. I put 2kg in the listing but actually 6kg. If I drop the books myself, can I pay for extra weight at the drop off? ...

Return request

EBay have sent me a message ‘ We’re contacting you about a return request my buyer opened…this order was processed through simple delivery, so we handled the return on your behalf. You don’t need to take any action and you won’t be charged for this r...

What to do?

I purchased a very expensive camera on 5/08. The estimated delivery time was roughly 11/08 to 15/08 and the delivery option was “Other 24 Hour Courier”. I asked the seller if he could give an indication of the possible delivery date as I needed to en...

Resolved! Is it possible not sell to users with 0 feedback / new users.

Is it possible to do this kind of setting?A few new users with zero feedback purchased items from me and never paid. I had to wait four days before I could cancel the orders.All my listings are set for immediate payment, but somehow, when they go thr...

Defective Phone Purchase

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and ...

Blocked

I have recently purchased 3 wheels off EBay.The seller as asked me to cancel the order but I have notreceived any refund from him .

I sold an item that is going to a UK address but it seems that the buyer is registered in the U.S.

I sold an item that is going to a UK address but it seems that the buyer is registered in the U.S. so ebay has charged international postage for it to go to the UK address, I don't know how to resolve this situation.

product research

how can i do a product research for a higher profit?

Simple delivery is a joke

Evri as everyone knows is the worst service in the UK. Most systems are now automated and use AI. You cant get anywhere unless you talk to a person. The simple ebay delivery service is a joke because the seller is no longer responcible for the delive...

purchases x 2

I should've sent two purchased items as one package but tried to send individually not realising that both had the same label details. One has gone as per but I'm struggling to see how I can get a second and a completely new label for the second item...

Royal Mail notified the client owes additional £1.50 extra charge

Hello! I need your advice. On July 31st I sold 1 scrunchie. The package had free shipping for the customer and was delivered via Royal Mail. I printed the label provided by eBay, put the product in an envelope, went to the post office, they scanned t...

Resolved! Fed up With People Lying In Order To Return

After 13 years with eBay I reluctantly stopped accepting returns after finding myself so out of pocket with the sendinging postage cost - as ebay expect you to refund in full - only to find people now just lie and say it is not as described - even wh...

Verify new account

I cannot believe it will take almost 10 days to verify my new bank account. Funds are on hold for this length of time and I find this unacceptable. I am not a regular seller / user on ebay, so have no hesitation in closing my account once I receive w...

Oversea buyer

Hi, although I have excluded oversea buyers I have been contacted by one who wishes to use u/KingBenneth as an intermediate. Is this allowed through eBay or should I be extremely careful? Thanks.

Faulty car

I bought a car at the advertised price with no inspection. On the way home I realised that though the mot was valid it wasn't legal to drive. I asked a garage to in investigste. I thought wear n tear, so be it. After over a month of work they confirm...

Vintage 1965 Carnival magazine

Hey,I’m listing some vintage 1960’s Carnival magazines and some are allowed but some are refused citing URLO. I have seen lots for sale on eBay and according to rules they should be allowed as there is no nudity and they are not obscene. Why are some...

Postage issues with evri costs

Hi all. I've had no issues before selling items. But the latest has me stumped. I sold an item and the buyer paid 2.94 for evri postage. I went to purchase the label and it wanted to charge me 5.46 for larger post costs. But it's been sold with and p...

postage

In need to send low priced items by 2nd class post How can I do That

Holidays

Hi just wondered if you can sleep your account when you go on holiday or do you have to tell people you will post when you get back

Ebay balance not chaged since 7th August.?

Can someone please explain why my Ebay balance has not changed since 7th August despite 10 items sold and delivered..?

iPhone Scammer Seller

Please can someone help me? I purchased an iPhone on 9 August. Seller asked me to cancel the purchase as he was unable to send the item. I sent him a cancellation request. Three days later he declined the cancellation and messaged to say it’s on its ...

Postal Refund

I have approx 20 claims which are now more than 40 days, how do I speak to someone or chase them.Previous conversation with a person who was not part of accounts/claims last week stated be patient !

Why can't I sell my electric mountain bike on ebay

Logging in

Can’t log in

Automatic Pay Pal Payment

When I make a seller an offer on Ebay I get an automatic PayPal payment taken from my account when the seller accepts my offer. This is fine when buying a single item but becomes a problem when you want to add other items to your Basket so as to get ...

Postage label not printing with iPhone or ipad

Hi,Has anyone had problems with printing the postage label with an iPhone or iPad. All works well until the print postage then the pages just keeps refreshing. I can print an invoice etc but it is just the label.I now have to put on my computer to be...

Posting sold items

I sold an item but it wouldn’t let me print the Evri label due to an error in the recipient address, so I posted it via the Post Office instead. eBay still thinks I’m sending it via Evri so how do I update it?

Returning an item to a different country

I purchased a T Shirt from a London based seller Now need to return it as it’s not correct size .Seller has it set up to return it o China at my cost, the cost of return to me is double the cost of the item. Seller does not respond to question. How d...

Fees for a relisted vehicle

I've just been charged twice for a vehicle listing as the original buyer made an offer that I had accepted but could not pay or collect. I therefore relisted the vehicle. How do I get a refund/the charge removed? Thanks

Click and collect and Evri

A Click and Collect garage is refusing to accept deliveries from Evri however they are not telling anyone and so deliveries are getting returned. I want to get in touch with eBay so that others don't get this problem as everyone loses by it. The gara...

new postage label

I had to purchase a new postage label in the post office as the size of my parcel didn't fit the label options on ebay. My buyer paid for the original label & I had to purchase one at more than double the cost. I tried to cancel the label but it didn...

Lost items

How do I claim for a list simple delivery item with eBay . Evri lost the item but say I need to claim via eBay . How do I do that please ? Thanks

uncollected items

I've sold two items within the last year on a 'collect only' from home basis that have been paid for but not collected. One buyer communicated briefly to say he was out of town but his daughter would collect but never communicated further, the other ...

how to list without VAt for international customers

Can any body let me know that how I can list the price without VAT and VAt should be charges for local buyers not international buyers.? VAT should be charged when item is shipped to UK only.

Help

How the hell do you get to communicate with a real person ?

Simple Delivery - am I protected for iPhone scams / delivery issues?

Hi, I find myself in need of selling an opened but brand new iPhone (which I studiply cannot return to store because I took it out of the box…).I see that postage options have recently changed and I’m being pushed to Simple Delivery, where normally I...

Seller lied to me

I purchased a steering rack for my car, which had broken down in Romania. I searched for the part on eBay, found one, and asked the seller if it would fit my car, providing him with the car details. He assured me that it was compatible and that I cou...

Im not at home to send a sold item

Hi, I've sold an item but I'm away for two weeks. The buyer is happy to wait.Will it just remain pending until either of us cancel it or is there anything I need to do?Thanks.

I HELP! I received a refund for a lost item

I received a refund for a lost item but now it's turned up . I cannot contact the seller as they are no longer a registered user. How do I contact Ebay to repay them??

Seller cancelled by order after accepting my offer

I bought 2 items and made an offer. Seller accepted. I paid immediately. Collection was arranged for this morning. Seller contacted me and said his sister wanted more money. He offered me either one item instead of 2 for same price. Today he said do ...

Returns

Why is ebay return such a muckup i made a mistake in closing a return now i can not open a new one according to agents, so had to send back myself now seller not responding about refund and no help at all from anyone about time ebay sorted themselves...

Full insurance

I have sold an item for £350 and paid for standard shipping. How can I increase the insurance to covert the full value?

Cancelling a bid

I bought something by mistake but despite me contacting the seller within seconds of buying the item nothing has happened and it has been impossible to get eBay to do anything until they proceeded the order hours later. It looks as if I am going to b...

Resolved! Scam of iphone 16 pro/ pro max

I observed an weired thing in ebay recently and not sure whether my observation is correct or worng. Some fraude sellers are selling iphone 16 pro max 1TB at cheaper rate and they are shiping empty box to the customer. They are also refunding when ca...

Resolved! Registering bank account problems.

I have been trying for the last two weeks to register my account but it says my details do not match. Its a new account, same name, same address. I have no clue what doesn't match. i don't do online banking so this is entered manually.

Order Not Received

Seller posted my items on 6 August and still not arrived I raised a request via eBay and eBay has put on hold until 24 and the tracking of parcel has not updated in days and Evri have had admitted that parcel is misplaced so I do a talk eBay to get a...

Resolved! EVRI PARCEL DAMAGE

HI IM REQUESTING A CALL TO DO WITH A PARCEL THAT ARIVED IT WAS THROWN IN MY BACK GARDEN AND I WAS HOME AT THE TIME SO I CONFRONTED THE DRIVER WHO SAID HES ALWAYS CAREFULL BUT THE DAMAGE TO THE BOX IS A DISGRACE AND THE ITEM INSIDE IS RUINED THE BOX W...

£10 off for installing and buying through App

I received a message online saying if I installed and bought an item through the app I would get £10 off but there is no option on the app for this and I found a code online ALLYOURS10 but this doesn't work either. Anyone else having the same issue o...