Hoping someone can advise.
Had a buyer message stating that item was not as described and wanted nearly a 50% refund. As this was an expensive item I asked for them to request a return through Ebay, they did not want to but started demanding the partial refund.
Several weeks later they opened a return case still stating that I had agreed to the partial refund (I had not) so I sent a returns label for them to return the item.
There is 8 days left for the parcel to be sent back, partial refund still being demanded. Now they are stating that Ebay have told them that the parcel is too big to return, I would have to collect (200 miles) so they want the partial refund.
The parcel was sent to buyer by royal mail 48 through Ebay and was well within weight and size. Return label was sent to buyer with no problem either.
What do I do next?
Thanks
