Buyer cancels

[lcandjc-6]

Hi, would someone be able to help me please? During the week someone bought a large item from me which was due to be collected today (Sunday). However, late last night (Saturday) the buyer cancelled and said they can no longer collect the item. There a few options that I can accept and re-list or decline. What happens if I decline I haven’t sent the item in the post but obviously I have got the heavy item out of the shed, cleaned / charged it etc. Thanks for your help 

[jckl1957]

If you decline, they still won't come and collect it as they don't want it.

Then, they will be able to open an 'item not received' case (even for a collection item).

So, the best solution all round is for you to accept their cancellation, refund them and relist the item.

[lcandjc-6]

Thank you.

Sent from my iPhone