Seller messages to say item was sold some time ago

[comer34]

i received this message shortly after requesting an update on delivery

"Hiya sorry mate but I sold that about a month ago I don’t understand how you managed to buy it again because it’s down as sold on my eBay account I have tried to message you on eBay and reply to your purchase but it won’t let me it just says something went wrong I’m glad you emailed me so I could let you know sorry for any inconvenience but this is a fault on eBay"

there seems to be no category that suits this in the Help Section

Any advice

[jckl1957]

Have you had an email from Ebay to say that the seller has cancelled the sale and a refund is being processed?

You can email the seller and ask him to refund you.  They should do that promptly.

If not, and it is after the latest estimated delivery date, you need to open an 'item not received' case through Ebay.