Item under warrenty

[verdunm]

Purchased a uv clarifier, light went out after 6 months so changed bulb, unit still didn’t light.  Item under (12 month ) warrenty so returned item as seller requested (at my expense) they returned stating it was satisfactory. I’ve had a company had specialises in ponds check item ( they agreed faulty) an electrician  tested & believes loose connection somewhere inside electrics as light flickered but smelt burning.  Could obviously dismantle as this would invalidate any warrenty.

company refuses to comply to replace .  Noticed on their negative feedback they not good with any complaints.

[jckl1957]

You will have to pursue this with the seller as Ebay only accept requests to return for 30 days from delivery.

You have the supplier's address so write to them.

Give them your evidence of the fault, remind them of their warranty and tell them what you expect them to do.

You may not get anywhere but it is worth the cost of a stamp.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@verdunm 

[verdunm]

I have done this
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