Member To Member Support

Item not received case and Evri lost parcel

Hi, I wonder if anyone can help. I am the seller and sold a winter coat. I despatched it straight away with Evri (the buyers choice).After about 3 days a buyer opened “item not received case”. First I thought he was inpatient, as some items can take ...

Person wishes to view the item before buying

Hi, I have 60 stackable chairs that someone is interested in. They live up North, but their brother lives in my area. They have asked for my address as he wants to look at them before she buys them. (I am offering them for less than £2.00 each). The ...

Import duty charges unforseen

Hi I purchased three roller blinds from a company in poland and fed ex delivered the blinds I paid for the blinds but no mention was made about zero vat and extra charges, now fed ex are invoicing me fo £59 what can be done

I cannot get my funds to pay into my bank account

Why can I not get my funds to pay into my bank account?

Not receiving payment

I sold a coat and intended to send it via Evri. I obtained a barcode. But then I decided to send via Royal Mail. However, because Evri never registered it as delivered I did not get my payout. What do I do?

Pre paid label

Hello, I can't seem to get pre paid label. It comes up with error message "It was not possible to generate label. Something is wrong. Please try again later". Is there a work around? Many thanksDean

Return mattress

I buy the mattress but it's size is not right for my bed and I want to return it but unfortunately I am trying to pack it back in box but it's not getting cold.what I do how I can return.

Entering email address at the Evri parcel shop

Hi. Every time I print a label for Evri at the parcel shop they ask me to put my email address in the hand held device. This is so I get an automated message instead of being given a receipt. I was told today if I updated my records I wouldn't need t...

Paid but me & seller has had no confirmation!

Brought something today & used pay in 3 through PayPal.money is pending going out of my bankI have received no confirmation from eBay & neither has the seller - the listed item is still active!on PayPal it jast gives a transaction code but don’t say ...

4G LTE Wireless Router Unlocked USB Dongle Modem Mobile Broadband WIFI SIM Card

I bought a dongle, it wont work with my SIM card, when on line via 4G it says corrupt, warning messages, its reading my SIM details but no internet? It wont do anything, I have tried contacting the seller and they are ignoring me

UK bid blocked where seller has said might not ship to UK

I live in UK and often bid for items overseas, such as US and mainland Europe. If the seller has said may not ship to the UK I always approach them and get their permission to bid before I bid. I did in this case for an item in France, but my last mi...

Returns postage

Seller has now offered to pay return postage but when I try to do the return it's charging me for the return?

Winning Bidder

I received a winning bid from someone for an item and he hasn't paid or been in touch for almost a week. The guy has a good feedback record and I just wondered if he is OK after no communication for that entire time. Just worried in case something ha...

Why do several of my buyers have exactly the same buyer ID?

I only noticed this today, 3 buyers this week have the same identical buyer ID - they are different people, different towns etc….. when I click the buyer ID name for further details it doesn really say anything apart from saying have been 4 transacti...

Sale history removed for item in dispute

I bought some boxed chocolates, the advert clearly stated there was a quantity of 20. When got them there were 20 chocolates in 1 box. The price paid for 20 chocs was more than I could have bought 3 whole tubs of the same chocolates.I went to my E-ba...

opting out of simple delivery

Hi, I sell items that have a value of less than £5. Randomly i am being charged for simple delivery. Ebay states the simple delivery is the only option for items with a value above £20. All my items fit in an envelope with a second class stamp. When ...

My UK eBay Seller Dashboard Shows USD Currency – How Can I Fix This?

Hello everyone,I need help understanding an issue with my eBay account region and currency.I originally created my eBay account on eBay.com in 2024 as a buyer. Last month, I switched to selling and listed one item on eBay.com (without any store subsc...

Refunded "Lost" Package, buyer refusing to sign form to declare it, and Paclink will not refund with

Hi All, We sold an item for £176, shipped insured with Evri via Paclink/eBay. The buyer told us he never recieved it, and the Evri POD was total garbage, so following eBay rules we refunded the buyer, and opened a case with Paclink. They sent us form...

Priority Advertising. Keywords keep resetting, adding spurious keywords and increasing cost.

Keywords keep resetting, adding spurious keywords and increasing cost. The keywords are set to manual and not automatic. Obviously this is increasing cost. Anyone have any idea how to stop this happening? Thanks.

I've been scammed - advice on how to move forward please

I bought some "genuine" Apple airpods for £99.00 They were not genuine. I started a return.Seller was happy to go alongI received the return labelI returned the itemThe seller refused to accept the parcel and it was sent back to meI have received the...

AGE VERIFICATION POSTAGE FOR SELLERS

CANNOT ARRANGE AGE VERIFICATION POSTAGE ON A BLADED ITEM TRYING TO LIST

Wrong information in ad, item has a bid but now dorsn't want

I put the wrong size by mistake in the ad, item has a bid but now the buyer, quite rightly, doesn't want it.Is there any way round this ?

Recall for Powerful Car Vacuum Cleaner Wet/Dry Cordless Cleaning UK

I received recall notification from eBay. These are no information of refund matters.Seller and eBay didn't respond for a month.How can I get the refund?where can I get a help?Are there anybody had same experiences?

HMRC Reporting in 2026

Is it correct that in 2026 Ebay will be reporting only the previous calendar year's activity (2025) to HMRC if selling limits were exceeded?

REFUNDING BUYER FOR RETURNED ITEM

I HAVE RECENTLY HAD TO REFUND A BUYER FOR RETURNED ITEM. BUYER DIDNT WANT,AS ITEM DIDNT FIT, TOO SMALL. ALL MEASUREMENTS WERE CLEARLY STATED. SO IN THAT CASE THE BUYER SHOULD HAVE PAID FOR POSTAGE OUT GOING TOO. THIS IS UK LAW. BUT EBAY HAS CHARGED M...

Ebay customer service won't answer the phone and no online chat available.

HiI have been trying to contact ebay but they won't answer the phone and I can't find their online chat to speak to an agent over a warranty issue with a seller who refuses to answer my messages. How do I contact ebay and report the seller or leave h...

Item delivered but used different postage. How do I mark as delivered?

I posted the item using a different postage to the one on eBay as the item was over the weight in the end. Item has been delivered but of eBay is still waiting for the original postage tracking to say it's been delivered... what can I do?

chat is not working and its been months

Ive not been able to talk to ebay for months, i have cases to reply to, postage charges to claim back, have had to put of sales as a result and lost opportunity and money. literally no contact services work at all, what the hell is going on??????????...

How can I ask e-bay to step in to resolve an issue with a seller?

How can I ask e-bay to step in to resolve an issue with a seller? The seller had put themselves as UK, and I filtered on UK only. The item arrived far too late, after 16 days - not surprising since it was being shipped from China. To request a refund...

Seller not taking accountability for damage overseas

Hello all! I purchased a picture that had frame damage and believe it was done before reaching the UK. Made a claim with Parcel Force and finally got a response stating that 'we cannot accept claims from the addressee on import parcels as the sender ...

Skis

I am selling an extra large item that was due for collection. But the buyer lives a long way away from me and wants it couriered. anyone else had this issue. EBay has no customer service to help

Меня обманули заказом

Hello, on November 12, I bought an iPhone 16 pro max, and it said that this was a self-call only, I contacted the seller before the purchase and discussed that you were far from me and I needed delivery, to which he agreed to send it via delivery, I ...

Buyer underpaid postage

Hi, my buyer underpaid the postage this morning. EBay and buyer selected the large envelope format but got it wrong. I didn't have the option of selecting the postage. This was a medal which is not Simple Delivery. I was offered a label but have no p...

i sold in item on the 15th October as a private seller. the buyer has requested a refund

i am asking for information and help on this as the buyer has been using the item and damaged/ broken now stating there unable to return the item. What is the best way to handle this as a private seller

magnet chess game

Yes hi one of my items has been banned a best seller magnet chess game they are warnings for suitable ages on product l've checked with supplier no issue of any ban To sell in uk exact product is on sale on Amazon ukSimilar items on eBay uk.

Wrong amount Received

I need help with a payment issue. For this transaction, I was supposed to receive £38.06, but I only received £17.91. After the deduction of buyer protection and postage, the amount I should receive is £38.06, yet only £17.91 has been paid to me.Can ...

Scam

I've purchased a playstation 5 from a seller with no reviews. They said they've posted it and uploaded a tracking number but when I click on the tracking number it says royal mail are still expecting it and they haven't received it yet. Also I asked ...

Parcel not delivered, yet flagged up delivered.

my email from eBay, says my parcel has been delivered, I check, they say left in safe place. Idid not request safe place, as I a, disabled and in the house with a loud door bell. My carerchecked front door, no parcel. I contacted the seller, they say...

I can't upload photos in the message system , Can anyone help?

Hello. I've been messaging the seller and trying to send her photos of my damaged boots, so we can proceed with the eBay guarantee system, but I just can't find a way to upload them. It used to be so easy to drag and drop photos, but now it's impossi...

Combined postage problem

Hello, i have sold 6 items to the same buyer and have packaged them all together and using the ebay simple postage ebay have combined 5 of them and have the other one seperate so there are two seperate postage labels to get printed out, do i print bo...

Resolved! No sales at all, for around a month

I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...

ebay issued me a used postal label

tried using label i was given but saying it been used ?

jacques croquet set diamond jubilee never used in box

Clearing out an attic found large sealed cardboard box containing a Jaques croquet set still in it's packing stamped jubilee set - I wondered what it might be worth as I cannot find a similar item. Can anyone help please?

Ok here goes, got an email from ebay (no reply !!!)

Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...

Resolved! Simple delivery - transit damage refund

Hi,I just sold an item, packed it well, used the simple delivery (Evri) label and despatched.Item arrived damaged. I instructed the buyer to request a return based on "received damaged", they did this.Ebay have messaged me notifying me of the return ...

Counterfit goods but no return option

Bought a Counterfit pair of Nike Trainers, seller saying no returns. Just want my money back. Any help would be very helpful

seller invoicing for aditional money? scam

growing increasingly tired with ebay,the fact you cannot get aomeone on a phone is a disgrace! used to be a great site now its extortiinate and there ia no bargains and the bidding is a joke how you can submit a bid last seconds but be outbid whats t...

Counterfeit

I bought AirPods through here I’m not able to get my money back because seller not responding what do I do

Will I get my item back from a closed case?

I have recently tried to sell an item and have posted it to the seller, they never received it and a case was opened and closed, making me lose the sell, will I get my ‘sold’ item back?

Refund for multiple items

I ordered 4 items from one seller. None of them arrived. When I raised the issue on Ebay it did so as the bulk order for the full amount, however once this was escalated to Ebay they only refunded me for one of the items, not the whole order. What do...

Gallery Plus Option

Hi,I think my little grey cells have gone on holiday!I can't find the Gallery Plus option (I'm using the app) and want to revise my shoe & bag listings to include it.Any help gratefully received. Thanks

Options when you believe a buyer is lying about a defective item

I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...

Resolved! Buyer retaliation to cancelled order due to non payment

Hi. I cancelled an item someone purchased from me as they hadn’t paid after the 4 day window and had not responded to a message, but they’ve now gone ahead and placed bids on multiple of my items. How can I get these removed as I don’t believe they h...

Payment on hold

My money on hold and ebay claims they are reviewing my payment method before and can take up to a week even though my method is valid and right. I don’t understand this ebay people

Postage channel islands

I live in jersey and have never had a problem buying on eBay but in the last year more than half of all items I bid on won’t send to the Channel Islands? I have contacted some people and offered to pay extra and they say they do deliver to jersey and...

Lost Evri parcel

Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...

Saved sellers

Why have Saved Sellers disappeared?

postage

I bought a label via ebay to post an item. Turned out to be with dhl and with collection from my address. 3 days later dhl havent collected it. They say contact via ebay. I want to cancel the collection but cant get through anywhere with ebay. I have...

listing page gone

Please help me; I am unable to contact eBay customer service because when I click on my shop name, it displays the message, "Sorry, this shop was not found."

unable to revise listing

i'm having trouble revising an existing listing. the problem is that i cant change the quantity available.it says there is an issue with my postage policy which there shouldn't be because i havent changed anything there.the postage policy itself is g...

Resolved! My chat assistant is broken and can't enter 'chat field' to be able to contact customer service

I have reported this issue (non-functioning chat assistant) several times over the past couple of months and absolutely nothing has been done about it! I have to contact customer service through my wife's account to be able to talk to anyone - usuall...

Seller not acepting bids

Hi I'm attempting to purchase a repro ATS item from a seller. it's a 'buy it now' item, but every time I attempt to make the purchase I receive the following message : 'The seller isn't receiving bids or offers from you' I have contacted the seller t...

taking ebay to small courts

Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...

Faulty Items

I have recently bought two different items from two different sellers. Ebay has since contacted me to say that both items have been recalled due to safety concerns. Both sellers have had these items removed from their pages. Both the sellers are sayi...

Closing an account.

Hi, I 've not been making much profits on sales or had many offers, in premium account for 5+ years. So, I think it would be better to close my current seller's account, for a free Selling Account instead. But there seems to be no, customer service. ...

Item not received

Purchased tv remote on 8.11.25 asked to cancel on the same day, no response, then seller says posted on 10.11.25 so cancellation rejected, so started refunded for when remote will arrive. 13th now and no remote so cancelled refund to start missing it...

Buyer received lost item

I recently started a conversation which was answered to my complete satisfaction. That was referring me selling domething that got lost, and ebay trying to charge me. Anyhow. The lost item suddenly got delivered. However, the buyer received a full re...

Help. Sent a picture through other means rather than simple delivery how do I get funds

How to get paid while eBay not recognising goods have been sent through other means other than simple delivery

Devolução

Fui até o royal mail para postar minha devolução. Acontece que a atendente do correio disse que eu tinha que pagar pela devolução. Eu disse a ela que era uma devolução do ebay mas ela não acatou. Disse se eu não pagasse não tinha como enviar. A minha...

Resolved! "Sender has despatched item" notification

Any annoyance rather then a problem. I buyer sees this message as soon as the seller initiates the purchase of an address label. It can be purchased but not "despatched" for a day or two. Annoys me so much, that in the past I have re-marked my items ...

Failed collection

Hi dhl has failed to collect my parcel for the third day running so I went to the post office and sent it via them. What do I do about having a new tracking number? How do I prove to eBay that it’s been sent or delivered?

Buyer states no returns, but the soles of my boots disintegrated 2 weeks after purchasing them

I'm not sure what to do here. I bought a pair of boots that were nearly new. Photo showed them from all angles and they looked perfect - but two weeks later, the soles are disintegrating. The EVA material seems to be perishing. I don't believe it's t...

Item status not changing to delivered

How can I get the funds if I used another service not the eBay provided label. Buyer confirmed that they received the order

Drastic drop in listing views and purchases! Algorithm change? What is going on?

Hi,Is there anyone here among sellers running priority campaigns who has seen a drastic drop in sales across their entire shop?There’s a metric called Views which you can see when logged into your account and visiting your listings. This is also visi...

Global shipping programme

Is the global shipping programme to Canada suspended

Keep charging me an extra £1

The last few items I’ve just bought off eBay a pound has been take. Out of my bank first and then the price What’s all that about

faulty after 5 months and it came with a 5 year warranty

My item has become faulty after 5 months and it came with a 5 year warranty, the business seller wont reply to me, what do i do, who do i contact? them or the item maker?

Wallet losing money

Hey guys need your help. I had money in my wallet from a previous order. I cancelled a separate order and ebay has taken money from that forst order as a cancellation. I never received funds for the 2nd order so I've just lost £150

eBay saved searches show results that are duplicated.

When I search eBay for my usual items ie; books/cds - the items will usually show for example 6 items that meet the search criteria. Recently when I access my searches, it appears that most of the items shown are then duplicated ie. Search for 6 item...

Advice needed.

Hi, just after some advice. I messaged a seller to see if the would accept an offer for an item they had listed to bid for. We came to a price and they accepted and told me to make an offer. They didn't have the option for me to make an offer, so the...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

Projector brandnew now faulty !

Bought a brandnew projector sealed from a shop on Ebay which has now got a fault ! It was only purchased in April this year which should have at least a years manufacturer's warranty ? I've contacted the seller but no reply ! It did say no returns bu...

Faulty travel adaptors....

Do I receive a replacemet?

warranty

i bought a battery 2 years ago with 4 years warranty ,battery started causing issues last year messaged the seller several times after a long battle the seller has asked me to send the battery back and wants me to pay for postage is this correct.

Absolutely disgusted with ebay

I am absolutely disgusted with eBay today after over 20 years of being a member I purchased a fraudulent counterfeit item which I didn’t then try to use until after the 30 days. EBay have recognised that this was a counterfeit item as they have remov...

PAGE LAYOUT

WHEN CEREATING A LISTING MY PAGE LAYOUT IS ALWAYS CENTRAL WITH BOOK TITLES AND AUTHORS IN BOLD. I ALSO USE COLOUR FOR HEADLINES. LATELY ALL MY LISTING DESCRIPTIONS HAVE BEEN CHANGED TO ONE SENTENCE IN LOWER CASE. THIS IS FULL OF MISTAKES AND DIFFICUL...

Trading card - Buyer sending a different card back

I have recently sold a high end pokemon card and the customer has come back to me to say theres a big scratch on it. I have checked the listing photos and no such scratch appeared on mine... he has requested a refund and I dont know where I stand on ...

royal mail

the royal mail said my item was delivered signed for it was not Ebay don’t believe mewhat do I do

product variations problems with imports

Hi.After importing products successfully, the variants have not imported at all. Ive been told by ebay that we need to start the listing from scratch!Any help apprecisated.

6 Items Automatically Removed for Counterfeit

Hello I have has 6 higher end items incorrectly removed for being 'counterfeit', all of which are of course authentic. My only other previous sales on eBay were successfully completed through eBay's Authentication Guarantee, where I shipped my produc...

Offers to buyers locked my listings

I have been selling on ebay for 14 years and recently I saw a button on my selling page '' Help to close the deal by sending offers to buyers '' . So I did send offers to interested buyers with price reduction in order to make a sale, however now all...

Posting item

As a seller, if eBay says "dispatch item by the 15th" does it need to be before the 15th, or can I post the item ON the 15th?

Simple delivery

Is there a way to not use Simple Delivery and get the postage fees added back- I feel I was forced to use this option but I didn’t. Now EBay collected the postage fees I charged on the sale.

No protection against loss after using "Simple Delivery"

Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...

Removing auto payment and despatch on winning a bid/offer

Hi I would like to know if it is possible to turn off auto-payment when winning a bid or offer? I am not sure how I got it set up in the first place but sometimes, I would prefer to use a different payment method or delivery/pick up address.

Cannot contact with the seller.

My order was said to be ready to ship a month ago but I didn't receive it. I want the detail of the package to follow but the seller don't reply me.

Return & Refund - Seller is asking me to use a different return label than the one Ebay has supplied

I've had to initiate a return on a defective electrical item. All going fine, Ebay have supplied a return shipping label (which appears to be the seller's residential address), no apparent problem, seller is seemingly agreeable to a refund. However I...

scammer using fake Fedex delivered

bought a insta camera and seller refused to give tracking. suddenly an Ebay delivered message arrived with effect delivery from USA signed by another person. the seller sent a fake Fedex message . reported to Ebay and they at first didnt clock this. ...

Refund for return

I sold an item and upon delivery buyer requires red a refund because it didn’t fit. I declined because they knew the size but it turned out I made a mistake so I opted to refund for return. EBay has sent the refund but the buyer has gone quiet and wo...

Missing return address

I am trying to return an item that arrived late and is now no longer required. The package is unopened and the return address on the return I have initiated is a load of mixed up letters. I have message the seller and they just keep offering me % ref...

Ebay cancelled listing

Ebay have cancelled one of my listings, informing me that their AI/algorithm came back that it was counterfeit. It's a 100% genuine item (watch with papers). How can I speak to eBay about it? Has anyone encountered similar problems?

Seller has gone quiet

Hi. I'm not overly experienced with eBay, so forgive the basic question: I have bought a childrens sports item for £200+ and my seller isn't replying to my messages about arranging collection. How long should I leave it before getting really concerne...

Complaint against EVRI

On Monday, a buyer bought an item from me and although eBay decides who the courier will be and I pay for it, that's not the point. The point is, I organised a collected from EVRI for collection yesterday, Tuesday. The courier delivered a parcel to m...

I want to cancel an order and get a refund the seller is not responding

I have paid for a 2 seater settee and the seller is not responding to me I have not collected the item the seller still has it I want to cancel and be refunded can you help me

Collected and return item in person... seller received but hasn't issued a refund yet

Hi all, Over a week ago I had purchased an item which was "collection only"... after a day with the car battery, noticed that I was facing with the same issue as the previous battery, carried out some test and concluded that the battery was old and n...

Lost tracking

I have please the order number 205002540734 I have lost Tracking for order please find out what happened Thanks

Spending balance?

Why was my refund from a seller divided between my bank account and an Ebay 'spending balance' ? I never asked for this and expected the full amount to be refunded to my bank account but the larger part was paid into a 'spending balance'. I can't eve...

How to void a postage label

HiI printed a postage label (custom) for an item I sold. When I got to the post office it was the wrong weight so I had to but another label. The is no option to void the label and ask for a refund for it. I was given a different tracking number whic...

Resolved! Unfortunately, this seller won't post to your location. Please update your delivery address....

I have a person from Hungary wanting to purchase several oak logs from me. The total weight will be about 10kg. When he tries to check out it says 'Unfortunately, this seller won't post to your location. Please update your delivery address and try ag...

DHL Courier Not Collecting My Parcel – Please Help

On Sunday evening I sold a large item. I had selected Simple Delivery as this was the only option and this meant using DHL as a courier.The package has been all ready since Sunday evening.DHL were supposed to pick up the parcel on Monday, but never c...

Order cancelled then listing price altered to cost more

I have just had an order cancelled by a seller after supposedly dispatching the item. They stated the reason for cancellation and refund was down to issues with the courier(Evri). The listing for the item has now been changed so that its now £10 more...

postage label not available

Hi, im unable to get the pre paid label, it says not available at moment with simple delivery is there a way this can be fixed, i cant post the items as theres no label for me to print off, what does the seller have to do now?he has bought multiple i...

Yodel delivered to the wrong address. Seller no so helpful

Hi. Help needed. Yodel delivered my parcel to the wrong address. They gave me the delivery coordinates, and it shows the parcel was left about 4.5 miles away from my address.I’ve already contacted the seller and shared screenshots of my conversation ...

Bank Verification

Over a week now I’ve been waiting for my bank to be verified 0.01p has come out and gone back in and all I get from customer services is it’s my bank there waiting for. ridiculous system EBay have got set up regarding getting your OWN money. Item has...

Poor review for seller

Is it possible to leave a poor review for a seller if you haven't bought anything from them? I sent a seller a message asking if they would take an offer for something they were selling. This was over twice the opening amount. They replied that they ...

EBay taking money for postage labels not authorised

EBay keeps taking money automatically from my account even though I have not authorised the withdrawal. I use my own shipping company and they still are taking my money each time what do I do

Untrusted seller

I've proven that a watch strap I've bought is incorrect to description. First email from seller claimed it was my fault. Second email offered a refund if I remove my negative feedback. Strap was only £4 but the principal has left me sour.

Packing materials

I have a large pair of work boots to advertise on ebay and have difficulty finding a large enough cardboard box to use if the auction is successful. Under Simple Delivery can I wrap them in bubble wrap and a black sack to post?

order not arrived

Hi, I placed an order on 1st Nov which I have not received but have been charged for. The seller has not responded to any of my messages and his business has been shut down.Ebay keep telling me to contact the seller but his contact details have also ...

Seller is ignoring my request for a refund.

I returned two faulty bearings in August at his request. I have not received my refund of £378.00 and he will not answer my mail. I have mailed him three times with no response.

Ebay not provided returns label to buyer and return not received, although refund has been issued

Ebay not provided returns label to buyer and return not received, although refund has been issued when paying for the return postage. Ebay notified me of a refund request and stating a buyer had requested a refund and I accepted with the condition th...

Shipping two large boxes

Hello I’ve got two big boxes for an order I need to sell and I’ve only been provided with one shipping label but I’ll need 2 can anyone advise me on what to do next

Buyer wants different postage

My buyer has asked for signed for instead of second class, how does he pay for this?TIA

WINTERSAVE appeared on some of my listings which I knew nothing about

Does anyone know how I can remove this WINTERSAVE discount from my listings. I did not agree to this and my margins do not allow for discounts of this nature. Also, how can I make sure this type of thing doesn't happen again. Thank you

Items collected for cash How to mark as paid

Hi, im hoping someone can help me navigate the collection in person malarkey. I have a regular buyer, whom I trust completely. He wins auctions, when when hes in the area collects them from me ( it saves on postage). How to i mark his items as paid (...

Damages

I sold an item and sent it Royal Mail through EBay simple delivery. The item was received by the buyer smashed to bits. They have now sent a returns request. I don’t think this is the right action as there is no point returning it to me. Please advis...

explain about fixed price listings please uudate

Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy

Resolved! Wrong Delivery Method Using Simple Delivery

HiI have sold an item using simple delivery for the first time. Unfortunately, now the item has been sold the carriage method selected by the buyer is not suitable for the parcel because of the weight. I have been charged £9.00 for the delivery. Is i...

Large item broken . Too damaged to return

Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.

Wrong refund?

Items didn't arrive, tracking I paid extra for never worked, seller didn't respond to message. I asked eBay and they said I would get a refund but only a fraction of what I paid has been refunded, despite items stating eBay money back guarantee. The ...

Seller won’t respond

Hi, I have an issue with a faulty part ( bought back in May )I contacted the seller after ignoring for a couple of weeks he sent a replacement part but the replacement part they sent was the wrong side,I sent email to them straight away (5th nov )and...

item described as new but when i have had to contact the manufacturer advising already registered

i purchased the machine as new and registered with the design space but now when i am having issues with machine they are advising the machine was registered in 2023 and wont send me a replacement - how do i go about reporting this

Damage of part of my purchase

I bought 4 dishes but one was damaged in transit - I had buyer protection what do I do?

Resolved! Postage and Tracking

Hi,I have just sold my first item on eBay. The buyer wanted me to send it by Royal Mail but the only option I could see to get the address was to print off the Evri slip. The item now has the Evri tracking number next to it. I have posted it with Roy...

Shipping multiple boxes from a single sale

I am selling a pair of stereo speakers each with stands. This equals 4 boxes. Shipping section does not accomodate this. But I cannot structure the sale as 4 seperate ads. This seems very dumb? I assume someone has figured this out but the E Bay Chat...

Not the EBAY it used to be. Time to Leave

Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...

Postage label

Hi,Im sending an extra large parcel and I have chosen parcel force 48 express but when I’m trying to get the shipping label, there is no option for collection from home only drop off option. How can I arrange a home collection? Thanks

PLANER/THICKNESSER

I am trying to sell this item but keep getting the folowing red flash! 'In the UK, bladed items can be sold and delivered only to customers aged 18 or older. Collection in person does not offer age verification. Please choose Postage Only within Deli...

EBay has not sent my money into my bank account. Now 4 weeks

I sold a item and buyer paid, but EBay hasn't paid the money into my bank account. It's now 4 weeks, and I have asked EBay before, but still no payment. My bank details are correct.There is no reason why my payout is on hold. I can see the money in m...

Selling things to

Hi I tryed to put things up on my eBay to to sell but when I go to list them up is saying there is a problem on your side of things and I’ve left it a few weeks and it’s still the same

Offering delivery on a piece of furniture - private sale

Could anyone please advise me as to how I offer delivery on a cabinet that I am trying to sell? It is 130cm in length & weighs 32kgs so as far as I can see, I can’t use any of the options provided by eBay. Any advice would be appreciated, thank you.

Fees

Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change. ...

Resolved! Global shipping to Canada

Has the global shipping programme/service to Canada either been suspended or there are current issues. I have a buyer who going to pull out of a very good sale if he can’t process the payment. Urgent help appreciated.

unrecognised billing on barclaycard from ebay

item on barclaycard with some thing i dot recognise. the order number does not appear on my ebay purchases.How do you get in touch with ebay

HOW DO I WITHDRAW FUNDS TO MY BANK ACCOUNT

How do I withdraw funds from ebay account to mt bank account?

DISPATCH TIME

I had all my listings down as 1 working day dispatch time and I meticulously went through them all to make sure they were all set to that ,then today I discover that my 1 day dispatch had dissapeared on all my listings and it said I hadn't chosen a d...

Ebay fvf

Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change.

Refund for Ethiopean bible never delivered to my home address

I want a refund again bible never delivered to my home address. Ebay i am asking you to deal with the problem and refund my money if you dont care to deliver the goods. This is very stressful for me its been ongoing since August you want me to ignore...

damaged returns

Until now i havnt needed to raise a concern to an item being returned damaged but recently one of my products was returned in a terrible state but when i click on "item is damaged " i cannot deduct the cost or stop an automatic refund it simply tells...

What should i do here? Seller acting abusive towards my returns request

I recently purchased a job lot of 7" vinyls buy making the seller an offer which was accepted. Having received the lot, i wasnt happy with the condition or the description - dont think it was accurately described at all. So, i messaged the seller pol...

End sale of promoted item.

Is there a charge to end the sale of a promoted item? The item has not had any increase in views since promotion. Thank you.

Resolved! Buyer bought item for a third party, who said it was damaged

I sold a clock it was delivered and Ebay paid into my account. Then yesterday I received a message from buyer, it seems he was buying on behalf of a third party and when the third party had opened the parcel found the clock damaged. Ebay also message...

Item oversold in error - what should I do?

Hy there, I seem to have sold to three buyers at the same time - What should I do? I got a message from a buyer that my add said that there was zero stock in an item. While I went back into my advert the eBay seems to have accepted bids (and payments...

Didn’t use “simple delivery” option.

I haven’t used eBay for over a year for selling and forgot to use “simple delivery” tracking. I paid at the post office for my own tracked parcel and it obviously hasn’t shown on eBay listing. I’ve informed the buyer and provided them with the tracki...

postage to the usa

i need to send a item to the usa , but cannot print royal mail label

Basic Shop Monthly Fixed Price Allowance

Hi there,Hope you are well. I recently took the Basic Shop Monthly Fixed Price Allowance I already have 284 listings but it is showing as Used/Left: 106 / 144

Resolved! seller fees

hello i'm new to ebay i'm not sure how seller fees are worked out and where to check please let me know.

Fees on account

I have been charged a large fee on my account dont know why anyone else has this problem

Seller gave Incorrect return postage

Purchased a treadmill saying perfect working order which it wasn't.Gave the seller weeks to send a new part which I never received.Opened a case with ebay about returning the treadmill and got a return postage slip.I don't drive so had to ask a frien...

Didn’t receive item yet but order is done

Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.

Being charged £14.99 when a buyer canceled car sale

I have a car for sale someone made an offer I accepted and they canceled I relisted but am being charged £14.99 for the sale cancelation

Electrical fault

Item I purchased is less than a year old and has developed a fault. The seller gave me details of warranty company to get in touch with but the warranty company are saying I’m not covered. The item is less than a year old so by consumer protection la...

Resolved! buyer issues return postage for defective item and then messages and says address is wrong

HiI bought an item (won an auction) but when the item arrived it was defective.After a few messages I put in a return claim.The next day I got a message that the seller had accepted the claim, and ebay are giving me a return postage label.Then the se...

ebay chat box is frozen

the chat box is grey i cant seem to open a chat with ebay support

deliveries

I have safe places for most of the delivery companies but many drivers are lazy and keep leaving parcels out the front when the seller sends please can they include the company used to deliver as not recieved a few possibly stolen from front

can’t copy and past!

Hi not sure if it’s my iphone but I can’t copy and paste items I wish to look for! Any ideas?

Copy and paste

Why can I no longer copy and paste on my iPhone while on eBay

G star raw jacket i sent to buyer

I sent my g star raw jacket last Wednesday from Liverpool. First class tracking, sent the buyer pics of the parcel and proof of receipt of the tracking and he has been given a refund???? really!!! get this sorted or I take all my items down 郎郎郎郎

Buyer paid but not collected

Hi, im not sure what to do as cant find anything on ebay help pages of chat bot, hoping you guys can help as im fairly new to selling. I sold an item for collection on 16th September and the buyer paid the same day. Those funds have also now been pai...

Item removed

why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...

Unable to list Item using HGR drop shipping connector - As a Seller

Hi All, Hope this message finds you well. I am a new seller and trying drop shipping and using HGR connector for autolisting to ebay. I have not been successful in listing any product as I receive the following error message. I have added payment det...

Replacement solar light

I wanted a replacement solar light order number 25-13642-86201 as it never had a remote control in the box so I thought they were going give me a replacement solar light I never asked for a refund I asked for a replacement but if they want to give a ...

Cancellation request refused

My cancellation request has been refused. I consider the items come from theft. The seller refused cancellation. I think it is time to close account.

Item sent to wrong address but EBay closed case for refund appeal

EBay decided to close the case because the seller stated they provided tracking details. I even went as far as contacting FedEx who were helpful and advised me to contact the authorities as the address nor the name matched the package I was suppose t...

Checking out

My eBay wallet is not an option when I check out

block by a seller for making a offer on a item i wished to buy

a seller blocked me after i made 2 offers on a item for sale, so i have to see 10's of his post and unable to buy, so can i block the seller

shipping problem

ive sold 400 tees but was given 1 shipping label. each box holds 100 tees. how do i get more shipping labels for the same order?

Postage label

I have printed off a postage label for a sold item. The returns address on the label is for my previous address and I can’t see how to change it. I have changed my address under my account and I have been buying items on eBay in the meantime, so for ...

Simple delivery buyer wishes to collect

I have a item sold and the simple delivery has charged upon purchase for the buyer to pay. He lives local and messaged to ask to collect the item instead of waiting for delivery. How do I go about this if simple delivery has already been initiated by...

How do I post a light item longer than 61cms (71cms and 1.5Kg)....I'm lost!

Having searched this forum I'm in despair. I used to do a lot of eBay selling and it was quite "simple" to select Evri or Yodel who take parcels up to 120cms at a low rate especially if less than 5 or 2kg.I've been pretty inactive for a year or so an...

Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

Sellers Exploiting Poor Buyer Support

I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...

Ebay credit balance

I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before 12/09/25 date which has already passed then I will have to contact them for it to be refunded to my bank acc...

£1 fee? Two buying transactions today. EBay charged separate £1 fee when I paid with PayPal. What i

Two buying transactions today. EBay charged separate -£1 fee when I paid with PayPal .doesanyone know why please?

Contact ebay

Does any one know how to contact ebay as they do not seem to list contact details on any of their pages including the Contact and help page

ParcelShop didn't scan item in

I dropped two items off at the ParcelShop for Evri to collect but I only received one email confirmation for one of the items. When I've checked my listing, the item is still showing as not posted to buyer. Do they only scan one item when multiple it...

What do you do when a QE code has expired for postage

I went to post item and the QR code has expired , how do you get another QR code

Product does not appear in my purchases

I paid for an item and received confirmation email then a yodel email but it’s been stuck as “received “ by yodel for days. the product does not appear in my purchases so have I been scammed?

Ebay and evri label problem october 2025

I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...

Can someone please tell me

Can someone please tell me how I can buy a circular saw as I only have a debit card I have been buying on eBay for years eBay has all my information as is including my driving license which tells you the age

selling multiples of the same item

I listed 1 item but i actually have 3 of the them a buyer has contacted me about buying the item. i mentioned in passing that I have 3 and he says he wants them all how do i handle this?

Using custom postage - how do I do it?

I'm trying to sell football trading cards - but default postage charge is £2.72 - how do I change this to £0.87 - second class? £2.72 Standard Tracked Delivery.

Item sent to me by mistake

I received an item that I didn’t buy/order. There’s no receipt inside with sellers details. How can I return this item?

how to see Duration of offers on offers dashboard.

I am wanting to use discounts and offers a lot more but on the offers dashboard Under Marketing / Offers I cant seem to see how long the offers have left to run without opening up each listing separately and i don't want to double up offers accidenta...

Anyone unable to arrange royal mail collection through simple delivery

Is anyone else having issues with booking royal mail collection on simple delivery tonight

No views

I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...

Changing from post to delivery after payment

Hi. I have sold an item on Ebay. The buyer has paid for the item plus postage. He is now collecting it in person this evening instead. I tried to refund the postage - Ebay has issued a refund but out of the general amount the buyer paid. It still rec...

Promoted Listings / Campaigns Dashboard Missing After Switching to Business Account

Hi everyone,I recently changed my eBay account from private to business. I am selling on eBay UK, but my account is registered in Germany. I have already made my first three sales, and the orders have been dispatched with tracking.However, I still ca...

Subscriptions Payments

Being driven mad - a debt recovery service is chasing me for a payment said to be for subscriptions but have read that the company doesn't exist though did answer phone call informing me to go to 'Resolution'. Can't find via Search. At the same time ...

Price of listings increased

Does anyone know why my listings have increased today by 2p?Yesterday an item was £8.99 with the buyer protection fee, now today it's £9.01, £9.99 yesterday, today £10.01, £19.99 yesterday, today £20.01 and so on! Phoned eBay, no one knows the answer...