Member To Member Support

Trying to return to old account

Hi. I've got a fee I need to pay but it's on a old account which I can't no longer log into or reset password for. Any suggestions please?

Cancellation Refund

I had a buyer request a cancellation on an item after they paid but before dispatch, which I accepted, then when eBay processed the refund it took it from my eBay balance instead of the pending funds? The cancellation has completed but have I got to ...

eBay Priority Campaigns : Consuming almost 2X of my daily budget (excl. VAT)

I am using eBay PPC campaigns since a month now. And I am getting some results. But I had to pause my campaigns when I noticed that my campaigns were showing almost 2X of my daily budget being spent, on daily basis, e.g., One of my campaigns was set ...

Dept and revenue

I've had no email or text from eBay them self's but keep getting email from dept saying I owe eBay £20 but dunno why

EBay balance

I have just sold my first item on eBay and I’m confused by the earnings. On the payment breakdown it states my total earnings from the item after the postage and promotion fee, then when the funds hit my eBay balance it was £12 less than was stated a...

Cancelling order

I advertised my car spare or repair Got two people messaging to buy But they decided not to buy But I’ve been charged by eBay for selling Now I’m getting emails from eBay asking for payment immediately How do I get hold of someone to sort this

Why am I being charged on eBay when the buyer has already paid for delivery?

Why am I being charged for delivery when the buyer has already paid makes no sense saying they are taking fees from my balance but I thought the buyer already pays for that because when I checked it just says labels 1 so I haven't purchased no extra ...

Pay fees

Hi why i need to pay 15 pound if i dont sell jet any items on my account?

Resolved! fess when auction item does not sell

What happens at the end of an auction listing with a reserve price if the item does not sell. Do I have to pay again to relist?

21 today

I see on my profile I have been selling in ebay for 21 years now, which makes me feel very old. I have not received anything from e bay in terms of a medal 磊 or voucher and wondered when I am likely to receive the award for outstanding long achieveme...

Fees

Hi. I got charged for trying to list an item but I listed it incorrectly so it was immediately removed. EBay rang me and said they’d reimburse me but it’s still showing that I owe them money. Any suggestions?

Offer and postage

I have an item for sale that was listed where the buyer was to pay postage. I’ve now received an offer for a lesser amount but it doesn’t say if the postage is included in the amount offered or if it is still the offered amount+postage. Is there anyw...

selling a microlite caravan

Do I have to pay final sale value fees if selling a caravan? A 'vehicle', legal definition, has to have a means of propulsion, ie. an engine. It is not therefore, in legal or lawful terms, a vehicle so does this mean it is exempt from such fees?

FEES

Sold an item for £405 and I've been charged £53.46 fees.All the adverts say "Sell For Free"

I'm a business and the selling price of one of my items has changed and it wont change back

I have a listing that has increased in price in the last week. If I go to change it its still showing the original price???

Businesses fees v private sellers

Do you think it's fair that small business sellers pay around 16% sellers feesAnd other small businesses using private accounts pay NO fees ..I'm small business i pay around 16% per selling a item plus ebay shop, and other small businesses on private...

Resolved! Buyers protection fee

Is the customer aware of eBay's buyers protection fee when they purchase a product? Does it show up on their invoice?This fee is killing businesses everywhere!

Scammed

I recently brought a rear spoiler for my car and eBay has taken £5 off my refund and given me a coupon the thing is I don't want the coupon I want my money back how do I get in contact with then can't find an email address or telephone number for the...

Buyer not responding

I've sold a "pick-up" item, the buyer respoended initially saying he will collect on friday, saturday etc, until stopped responding completely. It's been over 2 weeks now with no messages.The listing was promoted so if i cancel the order myself, i ha...

Auction ended early due to damaged goods

HiI was selling an item which unfortunately got damaged less than 12 hrs from being listed. So I ended the auction early however I noticed eBay fees for ‘ reserved price ‘ was set at £107 due to be collected in 3 days.There was no bids or reserved by...

Motorbike sale

Hi I want to create a listing for a motorbike I want to sell but don’t want to pay the final sale fees, I believe a can do a classified ad where you pay an amount for a month, however I can’t find where I can do this. Anyone help

No option to update Royal Mail tracking?

Hi...I recently sold Versace sunglases which the buyer has now confirmed receipt of , the problem is I sent by Royal Mail tracked and did not use the new ebay label option for posting? There is no option to update tracking info and my funds are nor b...

Selling fee

Hi, waI have posted a car to sell on eBay as it said it’s free to sell. However I did not know anything about any fee to be paid after. so when I saw a fee which I did not know about. I immediately removed my post. Within 15 mins of the add going liv...

Ebay holding the money for too long

and I found it very frustrating . Will they every listen to us. I think it's not fair. They can atleast release the money once we dispatch the item. Please God , please, please please give them the listening skills of the users. Also, I found the buy...

can’t withdraw my money

i sold something about a week ago and had trouble withdrawing the money i got from it i had called and asked why i couldn’t and did a bunch of things but still can’t withdraw my money. will i ever be able to get it?

Seller fees v Buyer protection fees

When eBay announced that they were scrapping seller fees paid at the end of the transaction I rejoiced, only to find that they had tagged buyer protection fees onto the begining of the transaction by way of introducing mandatory buyer protection fees...

Custom fee

Item number is :881009826965 seller asked me custom fee which is £50this seller didn’t inform me about this I opened return case but i don’t even have this item because it us still in custom I need to refund my money backkjnd regards

Over priced item, charged return post on refund

I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other selle...

Cancel Postage label after buyer asked for order cancellation?

I sold an item yesterday and just got the automatic ebay postal label and printed it out, now, an hour later, the buyer requested order cancellation, so I cancelled the order and refunded. But how do I get a refund for the postage label? The cost of ...

How is the price calculated when buying?

Afternoon folks I'm confused but this could just be me being a dopey moo but... I've bought 2 identical items from a seller that each cost £11.84 (there's no multibuy discount) so that comes to £23.68. I have £17.44 in my eBay account from an item th...

Promoted listings is eBay's latest money-grabbing scheme on top of their 'Protection' racket

Not content with foisting the sales commission on us disguised as a 'Buyer Protection Fee', eBay is now pestering sellers with a money-grabbing constant sales push on 'Promoted Listings'.The going rate for promoted listings seems to be around 10% of ...

Customs tax query

hi. I am a seller. I have sold a couple of model cars to France and I listed international postage. The buyer has just messaged me to tell me he has to pay €31 in customs tax and he is expecting me to settle this amount. He’s saying that I didn’t hig...

says I’m due money for motorcycle sales. Payment declined

EBay says I’m due fees for selling a motorbike. They tried to take payment and they said it was declined. Tried making one time payment and it comes up saying can’t verify card. Try another payment method. I don’t have another payment method and just...

Payment on hold - concerning pattern

Hi, Just reaching out. I have add my payments placed on hold to verify my account that was already verified? I have recieved payments into it or nearly a year, your of the blue on hold. I have discussed with eBay agents and have a suspicion it is to ...

I am selling a collection which has more than one package for delivery

I have a collection to sell that will have multiple packages to deliver/collect - how do put this into ebay so that their system does the fees calculation - I have weights and dimensions - but costs would be huge between UK and overseas delivery? Tha...

Shipping and customs

I'm a UK based seller a US buyer has mentioned to me that shipping/customs adds up to 50% on top of the price of the item does this sound right?

Today's suggested ad rate are totally insane - They just keep going up and up ?

Just logged in today after a really slow selling for the past few days, i had one promotion set at 22% which is insane, and now the suggested ad rate is 23.3% !! i think eBay area on another planet, whats the point in giving away a quarter of your sa...

Wrong amounts of money

I sold an item and the after the fees postage stamp the order earnings came to £34.26. After the order shipped and I checked my eBay balance it says £20.96. How do I get the remaning £13.30?

Unable to pay my listing fee.

Ebay not allowing me to pay my listing fee. Says make sure your billing address matches card details. It does !?

Dispute a Dispute

Customer raised a dispute vis their bank goods are delivered now. They undisputed Im still being asked to refund How do I speak to someone

I am facing 0.36 Pound Insertion fee

hey, I recently created eBay seller account on my UK ltd base and my account have 50000 listing limit but still when I am going to upload any product eBay charged me 0.36 Pound. What's the solution?

private seller selling fees

i have an auction listing on my private account that has ended. when i try to relist or sell similar it wants to charge me £0.35. is it not free for private sellers any longer? its a 7 day auction that was free to list last week thanks in advance

ad fees after refunded item

Do eBay still keep the money for the ad fee general after I refunded the order or do I also get the money back. I'm really confused.

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

I bought items from a seller he sent me wrong

I bought 6 items which cost me £312 and unfortunately the seller sent me different item. He was claiming be innocent and he refused to issue me return postage. Please what can I do

I listed a car and buyer deleted his account and now ebay want fees

Why are ebay charging me fees for a car that I listed and someone bidded on and won and one day after deleted his account so there was noone for me to message for payment so I had to cancel and now ebay wants feesAlso they emailing me that's they're ...

"it's now free to sell on ebay" really?

"it's now free to sell on ebay" really? goods sold £5What your buyer paidSubtotal £5.00 £0.92Postage £7.50Order total £13.42What you earnedOrder total £13.42eBay collected from buyerBuyer Protection fee -£0.92Selling costs £0.00Postage label -£9.06 o...

VAT charged on UK purchase

I am an infrequent seller and have just sold an item to a buyer in London. They have been charged £7 VAT on a £28 item by eBay. If I understand the eBay help pages correctly this should not have happened. The automated assistant just sends me round i...

What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Resolved! Paying double postage

I am new to eBay and sold my first item last week.The buyer paid postage of £2:70 along with buyer protection.On completion of the sale, and receiving positive feedback, the funds went into my Ebay account. But the funds are short by £2:70. So why ha...

ebay have sold my book twice what do I do? 2 buyers have paid

fees

Why does Ebay immediately take refunds from the sellers balance and not from the pending transaction when the refund is for a pending transaction ... more profit for Ebay (which is ALL they are concerned about!!) on the interest they gain for holding...

New system

I have yet to meet online or in person anyone buyer or seller who likes the new Ebay charging system. For small inexpensive items, especially, it is becoming uneconomic for both sides. We used to be a trusting community. Ebay should allow buyers to o...

Resolved! Is it free for private sellers to sell motorcycle parts on eBay ?

Is it free for private sellers to sell motorcycle parts on eBay? It`s a simple enough question, but I`m blowed if I can find an answer through Ebay or Google.If it`s not free.. what are the charges for a prive seller of Motorcycles ? I can`t make it ...

Feedback

So yet again I was scammed on eBay with a item that was supposed to be new when it are the item was clearly well worn with a massive rip in the of back the item lol got a refund from eBay, however I did the feedback honestly to warn others buyers and...

I feel like there’s a scam going on I keep sell item on eBay and then the customer cancel the order

I feel like there’s a scam going on on eBay. I sell an item on all and the customer cancels the order and I get stung for the 11% eBay fees because it’s a promoted item I give the full refund to the customer. This has happened to me three times now W...

I bought an item on eBay but eBay won’t let me sell it on eBay

I bought an item but it wasn’t right for me. seller didn’t accept the return. I can’t access eBay buyer protection to help with return, so that’s useless. I listed the item, it says it’s a restricted item as its an air rifle part?I listed it again us...

Payment

Has anyone had to wait 30 days for money made in a sale to be transferred into there account

Starting bid when reduced.

On reducing the starting bid, the amount including shown to prospective buyers has not been altered from original plus buyer's premium?

Sick of getting hit with vat by ebay then they tell me seller has a business registered outside the

Getting sick of ebay charging me vat on items I buy which are all listed in the UK ebay say this is because the seller has a business registered outside the UK surely if the seller is operating from a business in the UK and has stock I would assume t...

REturn label provided but noy used

I sold a motherboard and cpu, the purchaser stated it was not working so I provided a return label at my expense. The buyer has not returned the item and has now closed the dispute ,stating the item is working as described.The postage label issued by...

Resolved! Clarification Needed: Are Buyer Protection Fees Part of My Income?

Hi everyone, I'm currently preparing my Self Assessment and could really use some clarification. I'm someone who likes to be thorough and accurate, so I want to make sure I understand how eBay handles payments.From what I understand, when a buyer pay...

Why is ebay debiting my bank account for £73.38 quarterly by direct debit.

Hello can anyone help me. Just noticed for the last two consecutive quarters ebay have debited my bank account on repeat quarterly billing for £73.38? I cannot work out why this is? Can anyone advise please? thank you

Upgrade to professional account

Hi I would like to upgrade to a professional account I would like to know will I get charged 35p per listing to change over as I have about 7,000 to change over to professional Also can I then choose the type of postage I use ie can I go back to usin...

BUYER PROTECTION FEES!

Surprise surprise - I'm far from the only one confused with this new set up for both buyers/sellers!!!!Ebay need to get their act together or they'll be losing customers! Ok, if they want to introduce a so called "buyer protection fee", we have to pu...

Seller /buyer protection and eBay money back guarantee

Does anyone have any idea what the difference is between the two of them or is this eBay’s way of recouping some of the money that they have lost from ending the selling fees I am really confused about how it all works is there a potential for double...

Transaction fees

I became a business seller and opened a shop a couple of days ago. Ive just noticed that in the past 2 days ebay has charged me a transaction fee for nearly 500 listings. I havent sold 500 in the past 2 days, these listings werent due to end and need...

selling fees

i recently sold an item and the buyer paid £140.00 i only received £133. i thought selling was free

Selling a caravan lowest feed

Hi, my mother wants to sell her caravan on here, it's worth about £14k, what's the best and cheapest way she can list it with or without fees ?.

Simply Delivery Questions

So eBay's Simply Delivery is here, so I have questionsfirstly when you get the email with the label can you custom location the label to a spot on the A4 paper, as I used 4x6 labels on a 4 per page sheet. If you will eBay reimburse the cost of the wa...

Yearly sales

When does the new year start on things you’ve sold. Thought the new year started again in early April

Refunded by seller but tax is kept by eBay?!

So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...

Resolved! I'm a private seller but eBay is adding 20% VAT to my listing

Just trying to sell an old secondhand laptop but eBay is adding 20% to the price and postage. Price is shown correctly (£75) if I use eBay.com or eBay.com.au. But it shows as £90 on eBay.co.uk. I'm a non-vat registered private seller. Here's the item...

Vat Invoices

Hi, I recently purchased a few things on ebay for my business that is VAT registered. I was expecting to get invoices with a break down of cost including VAT charges so I can reclaim tax through the business. It says on the ebay help page that: "In c...

Parcel weight issue

How do I pay the small extra charge for postage onparcel label at 1kg already printed and paid via simply distpact actual weight 2kg which is the Royal Mail weight and size for the parcel I am sending although no weight is mentioned on the label. MDH

100£ "Promote your shop" Coupon

HiFew Days ago I activated Promotional offer "100£ to Promote your shop" (I believe it was 07/04/2025 because I launched a campaign after activation) it was ok for a while, I was keeping an eye on coupon credits and it was draining slowly like it sho...

free to sell and been charged

why am I been charged when all promotions stated free to sell items on ebaynow im been threatened with recovery agents

ebay constantly stealing from me, and probably you guys too

everytime i run an ad campaign i get charged 2x the amount i have allowed. but i also do not get the promoton the other half of that money would get me. i would be more accepting if they went over budget and i still got the promotion the stolen money...

Ad fees

I want £20 back from the ad fee as I was told it was FREE to sell on Ebay yet I've just had £20 come out of my funds which I got for selling an item. Overall I had £40 taken from my earnings which is ridiculous

selling fees

i recently sold a lawnmower the buyer offered £140.00 which i accepted i only received £133 .98 I thought selling was free.

selling

Does ebay take a percentage of my sale

Basic shop fess?

Anyone stunned to discover the basic shop fee has gone from 19.99 to £32.40?

Why has eBay taken more money then they should have!?

selling fees but I don’t get why they’ve deducted listening fees twice for one listing ? So once postage had been deducted I should’ve received £166.64 Can anyone explain? Thanks

I sold an item and the final cost was £14.14 but I recurved like £2.20 into my balance how does that

I sold an item for like £14 but only received £2.20

Order earnings is more than I actually received

Sold an item for £7 but in my eBay balance I only received £3.55... why? Didn't promote it or anything. It's the first time this has happened What your buyer paidSubtotalGB £7.00Buyer Protection feeGB £1.00ShippingGB £2.45VATGB £0.49Order total **GB ...

Waiting for payment frustrations!

Is anyone else finding it annoying waiting for payment? I have great feedback so there’s no reason for eBay to withhold money for days. Selling should be as soon as delivery is made, or posted. Not three days later. Some people may rely on buying and...

eBay What have they done??

Decided last week to stop using eBay, reading all the negative messages on here about the recent changes very pleased I did, Has eBay explained what the Simple Delivery, Buyer protection plus sellers not being able to combine the postage like before ...

Resolved! BPF on BIN Best Offer items - all VERY confusing!!!

Hi, I am really struggling to understand these new fees and after having called eBay a few times now, it appears their own staff are just as confused..!?!? The latest advisor I spoke to, said they needed to get help to answer my query, and that she w...

eBay is chasing me for fees for an item that I had to cancel selling because the buyer never paid

I have been trying to navigate the site to get the fees removed but the site is nothing but a roundabout when it comes to queries - can anyone tell me how to get the fees cancelled or how I can speak to an actual person who can get this fixed for me?

Complaint

What happened to customer care? It seems to me that eBay is increasing its profits at every opportunity at the cost of sellers and buyers!I bought 5 postcards from a business seller the other day, one card was an offer, saving I think £1. Before comb...

Changes to eBay costs

Does anyone else think the new eBay charges are unfair and very complicated?The new simple postage is awful - why can't I choose my own preferences as standard?Also why can't I choose where to print my label on a sheet of 4?I have 100% buyer feedback...

Is anyone finding Ebay is far less profitable now?

Is anyone finding Ebay is far less profitable these days?Is it simple to cancel and walk away after 21 years trade?

BPF Discrepancy (Seller/Buyer Difference)

Hi. Has anyone had this happen with their listing prices? I did a check on my listings to see what the end customer sees. There's a clear difference in what eBay tells me is the value of the Buyer Protection Fee to what the customer sees. I normally ...

Resolved! auto-relist

hi if I set my items to auto-relist (auction) do they come out of my 300 each time it gets relisted? When it was 1000 free it doesn't seem to matter but with just 300 I have to be careful thanks for your time

selling an item

I have just sold a lawn mower and accepted an offer of £140.00. why am i only getting £133 .28 i thought selling was free ?

Resolved! Issues with the seller

I bought sunglasses from a seller in China. Glasses are made from very poor material and arrive defective. I sent a seller photo of how the glasses look like, in which you can clearly see that the left pole holding glasses on my head(I'm talking abou...

Harsh realities of ebays changes

Ebay really have no clue ! the recent changes are geting worse ! So `free to sell on ebay` is nothing more than a joke , the `buyer protection fee` does what exactly ? other than push the price up , sellers get offers made less the fee so are invaria...

welcome to the MAD HOUSE

Hi Yah All, Just been looking through some of the messages posted on here. Seems there's a lot of very very unhappy eBay users out there! about all these recent changes they have made.Has eBay given any reasons yet why they have done it? for me worke...

Damaged in transit

Item was damaged upon arrival and buyer requested a refund. I've done this before and had no issue but now the buyer purchases postage themselves and pays for buyer protection so is out of pocket for more than the listing price which I have refunded....

Resolved! Selling limit of £5000 per item

I am a private seller wishing to sell an item valued about £6000. Ebay says I must contact an agent to discus. How do I do this?

Resolved! Just can't get my head around the listing fees ?

Just switched from Private to a Business seller, and lost all my listings due to not actioning the jump quickly enough. Trying to understand the listing fee ... Pretty much all of my sales are Good til cancelled, with the ability to order whatever qt...

Number of listings as business seller in Basic Shop

Can someone please confirm how many free listings you get per month with a basic shop as a Business Seller

Auto renewal help for a business account

Hoping someone can help as it’s so very confusing. I have withdrawn all my items from eBay until I decide what I would like to do. I’ve also just started a free 3 month trial with shopify. I currently have thousands of dolls house items varying from ...

New Buyers Protection Fees

Hi I am in dire need of some help with my ebay store. Basically I am a Graphic Designer & I already pay a 3rd party to post my items to buyers. It seems I therefore as a Private Seller & especially now ebay have introduced these changes I will have t...

Resolved! Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

Ending a item,

how do it end a item because it’s not selling without getting charged Pls

VAT

hello all, hope you are well, I finally decided to move to a business account but now I seem to be getting charged VAT on everything I sell, I make 30-40 sales a month making around £400-£500 a month, and I didn't think I had to pay VAT for those kin...

Paying postage twice it seems?

Hi I have an niggling issue and was wondering if anyone was having the sameWhen a customer buys an item,let's say £10 plus 2.94 postage which comes to £12.94 total When I purchase a shipping label the £2.94 it comes out of my total ebay available bal...

Resolved! Scammers alert

I recently ordered an f30 wind deflectors and received wrong item. Which was for f10.Returned the item successfully and ordered again from another seller. Again got the same thing. He didn't return it, instead offered me half refund with the item. I ...

Ad fee general

Hi, i recently sold an item and was charged £80 for “ad fee general”, what it is and why??? I recently received an email from eBay last October to be exact that it is now free to sell on eBay for private sellers except cars so was I charged this amou...

It's been 5 MONTHS!!! HOW LONG LEFT?!

Guys, I need your urgent advice and help. I sell PS4 controllers and have made a good amount from selling them. Why has eBay held onto my money for 5 months now?I have continuously tried to contact them, but they don't have any email or phone numbers...

Relisting Fee

The buyer didn't read the description properly and now I have to pay to re-list

Resolved! Charged triple listing fee

Hi, I need help regarding listing fees on my vehicle sale.I originally listed my car for sale (listing fee £14.99). A buffoon accidentally purchased it but didn't know how to cancel. While sorting it out, I relisted the car. Shortly after, the buyer ...

import charges

I live in France and purchased £2.91 DVD from the UK - the import charges i thought were 20% but here are £4.31 this is 150% . Can someone explain how this charge is calculated.

Resolved! A seller has under paid the shipping fee from the US to the UK and now I have to pay the additional

A seller has under paid the shipping fee for an item I purchased from the US to the UK and now the item has arrived and is being held at my local Royal Mail depot until the £41.19 fee is paid.Who is responsible for this fee.The card that was left at ...

Recent Ebay Changes - Seller Protection and Simple Delivery

What is happening with Ebay ??? I might be wrong but they have recently introduced 2 changes, Seller Protection Fees and Simple Delivery both of which were introduced without any consultation with Ebay Sellers. I think this is because both changes do...

Simple delivery is a scam! Every ebay seller must contact Ebay customer service and report it

Ebay has just sold one of my item and change the delivery to £2.45. It does not account for packing materials; boxes etc, bubble wrap or cushion materials if it is something fragile. I have contacted Ebay customer service and told them I cannot fulfi...

Resolved! Avoiding simple delivery option after the 15th April

Just curious (and I won't use this option) but are we going to see sellers trying to game the system like this for small/low value items? - Sell a low value item like a postcard (or any other small item) on eBay- When listing, enter the weight of the...

Getting around this latest "Simple Postage" forced option

Hopefully this will work for you. I've just tried a "draft copy", on an item i'm already selling which has the "custom postage" selected (i always use this, as the morons at ebay's postage costs NEVER include insurance cover for higher valued items)....

charged a promotional ad fee for an item that was not promoted?

has anyone else been charged a promotional ad fee for an item that was not promoted? this morning i was charged a hefty amount for auction that ended 2 days ago yet it was not promoted as i knew promotion was no necessary. it was a seven day listing ...

GIVE ME STRENGTH

FINDING IT IMPOSIBLE TO TALK TO ANYONE AT eBAY

how the hell do I contact you people ? I do not want to be charged for a buyer messing me about

how the hell do I contact you Ebay ? I do not want to be charged for a buyer messing me about

"Ship confidently" ?

How dare you dictate to private individuals how we MUST SEND items! Having experienced your blatantly inflated "Global Shipping Programme", you have the absolute gawl to impose this restriction on who we choose to send OUR ITEMS ??? Your levels of mo...

I’m not a business seller!

How can I change status on eBay from ‘business’ to ‘private’? I’ve never been a business seller but eBay seem to assume I am. thanks

Sold an item

Sold an item and after fees it was £250 but you say it’s £241 why

Dont like or want

The new protection fees have affected my sales , buyers dont want to pay a small postage cost let alone new protection fees , and now today ebay are forcing sellers to use their postage system, they are killing ebay with these new ideas that will not...

Ebay- It just keeps getting better

So to follow on to the recent saga with the BPF, now any option to use your own courier or edit the way you want to send it has disappeared completely ( I use a browser not the app to list) which it was 7 days ago. It also says in the simple postage ...

Fees

When I receive an offer, how can I tell how much of the amount offered I will actually receive?

Sent item through Royal Mail instead of Evri and I don’t know what to do

I sold something and it was sent by Royal Mail and not Everi like it says on the app. The buyer has messaged me a couple hours ago saying it has arrived but the app hasn’t updated so I don’t how to fix it so it can update and obviously so I can get p...

Buyer protection

I am a seller and was charged buyer protection and not the buyer I paid this fee for them which shouldn’t have happened

Another frustration about being forced to upgrade to a business account

A few months ago, I started receiving the emails saying that I had to upgrade to a business account. I tried to find out specifically why. But no one at eBay Customer Service, after several calls and speaking to several different people could tell me...

Resolved! Ebay business and VAT

Hi I'm wondering if anyone can help me? I'm just about to change over to a eBay business seller account, I'm not VAT registered and don't need to be as my turnover will be know where near the £85,000. Will eBay still charge me 20% VAT on all my sales...

Custom charges

Ive brought an item throught the global shipping programme but still had to pay a big custom charge from my post office why is that

Need help with order

Hii bought foot steps for glb.i ordered 2 sets.i added them into the basked and paid.but when i paid i did not receive and confirmation or any order number.but my money has been deducted from the account.when i speak to ebay it was not very heplful b...

Error in seller price

Hello, I bought a gpu for a low price, because this is ebay and things are often cheap I thought nothing of it until the seller sent me a message saying there was a mistake in the pricing none of the numbers matched or were close, so it couldn't've b...

royal mail

just asking, there seems to be no complaint process...member for 5 years. only use royal mail when there are no other options as usually use yodel.recently i have had 3 large parcels to send every single one royal mail has contacted the buyer and ask...

What happens if I accept an offer as seller when the buyer wants to pay cash on collection

My potential buyer wants to collect and pay by cash not PayPal. Is it possible? It used to be!

Why aren't all private sellers having the Buyer Protection Fee added?

I am a private seller and the Buyer Protection Fee is added to all my sales (which have fallen off a cliff)but why aren't all private sellers having this fee added to their sales? I have contacted eBay a number of times trying to get an answer but th...

BPF - What and Why

I am trying to discern the rationale for the implementation of ebay's new BPF policy which seems to involve:a requirement to rid ebay of private sellers – especially those who specialise in low volume, low value commodities,an opportunity increase th...

Resolved! fees for extra listings on basic shop

hi - if I exceed my monthly limit of 250 free listings as per my basic shop subscription then it says any additional listings would be 12p whilst the terms for the shop are 10p.why is this please? also , why is it SO difficult to contact Ebay direct ...

Payment Dispute Reopened

At the beginning of the year I sent a CD to Italy using Standard Airmail and the address provided by the buyer, After a couple of weeks an Item Not Received case was opened, then closed on the same day buy the buyer, then a second payment dispute was...

Ad fee Charges, charged twice

the amount that has gone into my balance is £14.23 - £2.89 =£11.34 it looks like the Ad Fee has been deducted again.

Not received the amount that a item sold for

So I sold a item for £120 and the buyer came and collected did the collection code and few minutes later funds cleared but only received £112.37 what's the reason for this with the buyer protection item went to just over £125 anyone have a reason for...

Posting

hi there can you give the person £5 back and post some packaging? it’s still pending can you give it back to the person please as they’ve been a problem as I dropped it thank you

Seller "Bought by accident" - Cant refund him full amount advice

Hello, I’m looking for some advice. Late last night, an item I listed — worth around £405 — was sold. We received the standard confirmation email: “Great news — your item has sold,” and this morning we logged into the app and began preparing the post...

Resolved! Auction listing fee

I have been charged listing fees for three Auction listings this evening. Why are they not included in my monthly shop allowance? Anyone else experienced this error?

Incorrect Ebay Balance

I've recently sold an item for £23.00. Of this £23.00, £1.57 is Buyer Protection Fee, and £2.57 is the Ad rate I selected. This leaves an overall earning of £18.86. In my Ebay Balance, I only have £12.94 in my account, and I've not used the £5.92 for...

eBay Now a Chore!

Is it just me or has the whole eBay experience become a real drag lately? The changes to seller fees, confusing prices, eBay saying what you should pay for postage, HMRC getting involved...etc... It used to be a fun hobby for me but now it's become b...

How dare you ebay!

How dare you, ebay! Tell me to lower my price on a blouse that didnt sell, I'm selling it for .99p which now, because of you adding your ridiculous "buyer protection fees " brings it up to £1.75 how about you lower your darn Fees. And before anyone c...

Extra add fee

071286740073-091285797027-231282003114An additional marketing fee has been deducted from the orders mentioned above. I request a refund. In addition, an additional marketing fee is deducted from customers who regularly order from us.

Unfair & wrong outcome on Payment dispute

Wanted to share a recent horror story to see if I was alone on this or to see if there are more sellers out there victims to eBay ridicules policies on payment disputes!in short:- I sell an item & ship it.- I get sent info from eBay saying it’s been ...

Selling and bidding

Hi all,Ive been a member on eBay for 22 years , I’ve never been so dismayed on how this is run..let me explain,I sold a high valve item, poor customer paid nearly £50 in buyers fee, I purchased the correct postage label , item has been received and e...

Registering with hmrc

So I have seen we have to register with hmrc if we sell over a certain amount. So what does this mean in terms of what we pay, how we pay, when do we pay etc. I have bought and sold a few bits and have not really dealt with tax man have always had it...

Bladed items - eBay Policy?

Is it just me or is anyone else fed up with the way that eBay implements new policy without any regard for the impact on sellers?At the moment, my listings for an electric jigsaw and an ornamental letter opener are being blocked until I add an age ve...

FEES

REALLY DONT UNDERSTAND WHAT PERCENT EBAY ARE TAKING FROM ME SOLD 100 POSTCARDS FOR SUBTOTAL £523.92POSTAGE £22.80SALES TAX £53.11ORDER TOTAL £599.83 TRANSACTION FEES £93.06 ORDER EARNINGS £453.66 CAN SOMEONE EXPLAIN WHY I AM PAYING SO MANY FEES ?? TH...

Are customs duties payable on delivery from China to Bulgaria?

Hello All, I am buying for first time and please could you help me? Are customs duties payable on delivery from China to Bulgaria? I ordered from:Seller:honor.mall902, 903-a49, Yinli Building1001 Hongli Road, Tongxinling Community, HuaqiangShenzhen, ...

Buyer protction fees

I have noticed a massive drop in sales since this rip off fee was introduces, plenty of lookers but no one buying.Have you noticed this as well.

Buyer protection fees still on my business account?

After seeing that eBay has recently added buyer protection fees to private sellers listings i finally decided to change over to a business account (I know i should have done it long ago).Since changing over several hours ago nothing has changed and a...

Why item from private seller listed at eg £13 appears on checkout as £13.20.

Confused by last bid value lower than current item price... Help...!!!

Members, Can anyone explain why the last bid was £49:64 and the current price is £52:34...??? https://www.ebay.co.uk/itm/126995593188?_trksid=p2471758.m4703 TIA Best David.

Resolved! Fund pending

Hello. A order of mine has been delivered, and yet the system still shows 'funding pending', 'awaiting delivery' as such.I kinda think that's because I upgraded '3 day courier' to Royal Mail 48, so the system didn't link to Royal Mail's tracking?In t...

Scammer protection tax

What is this new buyer protection tax? ebay has always had buyer protection. If you claim your item hasn't arrived ebay will always issue a refund. I don't understand why almost all of my items have been increased in price by about 50%. Ive had hardl...

PAYMENTS!!

really not happy with ebay. item sells ebay are paid that's 1 day. then next day i have to post that's another day. then add another 2 days to be posted if there in, then im told i have to wait another 2 days before im paid ? sorry this feels wrong. ...

Ridiculous Fees

When are ebay going to stop these ridiculous buyer protection fees? Private sellers like myself are losing out. No one is winning here ebay, if I don't sell, which I'm not selling alot, you don't make ANY money. Take off these fees and let us all ear...

Transferring money

It’s saying because I changed my bank, it takes 48 hours It’s been 40 Hours And it’s still not saying I can withdraw my money

A New £45 fee being charged by eBay.

Had an email today from eBay advising that my account will be debited fo £45. What’s this all about and why. Sounds like a scam to me although it is a pending amount on my account. Any ideas?

Tax on buyers, ruining my business.

The tax on buyers is destroying my business. I thought it would screw ebay as well, but now I realise that it only applies to private sellers. Items rarely get lost in the post. This is sheer greed by ebay.

Unpaid fees

Hi I got an email about unpaid fees from an eBay account I have not used in years. I tried to change the mobile number linked to this account as I no longer gave access to the original mobile number but all that happens is that I go back to a page th...

Add fee general

Just been deducted £75 quid for "add fee general" haven't opted for anything special so why have I been charged? No wonder people are using market place etc.

Net losses and gross losses selling ink and toner on ebay !

I make money, but I do not make any money selling inkjet cartridges and toner cartridges on ebay. It took me 5 days to be able to log into my account, there was a 2 - 3 day delay after I updated my mobile phone number with helpful ebay staff on the t...

Received less in my eBay balance than my order earnings

Hi, Apologies if this has been asked before, I'm new to selling on eBay! I recently sold an item, and on the order details page, after all of the deductions such as 'buyer protection fee, postage, VAT' it states my order earnings will be £4.34. Howev...

Cancelling a sale because no communication with buyer

I have recently sold an item on eBay and the buyer has the funds pending until collection. I have tried to contact the buyer but had no response. the buyer initially was in conversation about the items for sale but purchased the items via a secondary...

Accidentally ended my Classified Ad 20mins after listing. How do I relist without paying again?

Hi, my Classified Ad listing ended 20 mins after I listed it. I'll assume (although don't remember doing it) that I may have accidentally clicked 'end' somehow. However, to relist it looks like it will cost another £19.99. Can someone please help me ...

VAT

I live in the UK. I purchased an item which is VAT free here. How do I recover the VAT eBay charged please

ebay holding funds till after buyer has revieved items is this legal

Ebay have announced today they are going to withhold funds till after delivery of a item then for a further two days. Is this legal or is it yet another ebay tactic to do the sellers out of money. Seems ebay dosent care about sellers beern ripped off...

Resolved! Collection only seller fees

Hello dear.I am the seller.Buyer couldn't afford to collect the item, he expected that I post it, but it was clearly stated that item for collection only. When he requested to cancel it, I ve received a message with fees I believe I have to pay. I be...

Accidentally charged buyer postage, trying to rectify

When I was fiddling with settings I seem to have accidentally charged a buyer postage when it clearly says free delivery. I spotted it before sending the item, and have messaged the buyer, asking him to cancel and reorder (or, if he wants, just cance...

Not Getting my money

Last 3 weeks and will have to this week , ive had to call e bay to get paid as although my tracking is delivered and given there time scale , they still show pending ....im just not getting paid by this new system change . This Saturday will be four ...

Postage fee off me and customer

I've recently sold an item and ebay has charge the buyer for postage. However, when I generate the postage it then takes it off me aswell. Why is this?

Question Regarding Unjustified Return Request

Hi everyone,I recently sold an item listed as "Parts Only" or "Not Working". The buyer has now opened a return request stating the item is "Not Working," which was clearly mentioned in my listing.Since the item's condition was fully disclosed, I beli...

Promoted fees help

Help please I have selcted 25% promoted fees in error this should have been 2.5% .I have 8 bids and this is 60% of the buy it now price but I am set to lose alot of money on this if I cannot fix this , there are still 8 days left on this listing . Is...

Resolved! Recipient refused to accept delivery

Hi - I sent an item to a buyer via Royal Mail 48 hour tracked. The tracking states the buyer refused to accept the delivery (not touched and unopened) and the item is being returned to me. I’ve contacted the buyer to query but they say they say it di...

Selling fees

Hello I listed a vehicle and cancelled it less than 24 hours later why do still have to pay a fee?

Buyer protection Fee - Just Spin

EBay tell us sellers that it is free to sell. But of course it isn’t. It doesn’t matter who pays the fee, it still affects the final price. So to be competitive, I have to reduce the amount I charge for my items for sale. So in effect I am being char...

Refund after purchase

Hi there I am kindly inquiring whether e Bay can protect buyers from sellers who waste buyers time by going thru a whole process of purchase of items and at delivery stage the seller cancels and immediately places a refund. When you ask him what wron...

What on earth is going on with eBay?

I am getting evermore frustrated with eBay!First I find out that I cannot consolidate items for a buyer to allow me to give a discount on their postage, but have to get them to pay for each order separate and then issue a refund for the excess postag...

Refunding

Hi Wise ones I sold an item back in May 2024 and the buyer never turned up for collection and now they want their money back 10 months later I believe I don’t have to pay them back but that’s not what I’m about and I’m going to return them the money ...

Resolved! Taken money for what... i dont know

Had an email saying they had taken £10 from my account. Which now they have but no where does it say what for. I havnt bought anything on ebay since January. I listed some items yesterday, I didn't pay to boost them. I thought it was free to list. I ...

Promoted listing fees

Hello,So, I've set up a promoted listing campaign with a capped ad rate and modifier, as opposed to an advanced ad campaign with a daily budget. However, I've noticed a series of deductions for the listings in the general campaign as if it were an ad...

Buying dvds from China

Hi there I'm considering buying dvds from China. All region free & with English subs. Also free postage but have been stung before with charges I never saw coming. Any advice please? Thanks

EBAY COMMERCE UK L MRN34888793450 £0.01,balance after transaction?

HI...I saw today in my bank account EBAY COMMERCE UK L MRN34888793450 £0.01,balance after transaction £177.46 ..first DDR payment..what is this.....TKS

EBay fees for items not sold

I listed two items over a period of one month. both were unsold. there were no bids on either item. why am I paying eBay fees??

Time waster causing me to pay fees

Hi I have listed a car and people are buying it through buy it now and not paying or contacting me then I’m having to relist it for £15 a time ! Surely I shouldn’t have to pay for people messing me around ? Or is this the case with no consequence for...

Resolved! Why are my listing showing to buyers a higher amount

Hi all,Could you please help with some advise:-Why are my listing showing to buyers a higher amount to what I'm asking for?For example trying to sell something for £5.00, but it shows as £5.92.£15.00 = £16.32£1.99 = £2.79Trying to pass on / sell item...

eBay's Sales.

eBay's new buyer protect policy's have killed my sales, which intern has affected my Help for heroes & Uk Cancer charity's . therefore o charity money is past on.Have raised over £2000 for these over the Years, Shame on you.

Resolved! my listings are showing with an additional 20% on top

Why have all my listing prices changed? they've had 20% added on top... why? and who receives the 20%?

Buyer Protection Fee

As a private seller, selling low priced items many of which are under £5 or £1, buyers are no longer buying them because of the Protection Fee all have to pay. We need as many eBayers as possible to protest against this policy and make eBay change an...

Resolved! Paying more than what I bid (dollars)

This morning I won myself a little something I wanted. As you will see from the screenshots, I won it at $16 dollars, but whenever I go to pay it is asking me for $19.20. I'm just wondering why this might be happening. I probably wouldn't have bought...

Resolved! Pending payment

I Sent a parcel the buyer as received it I sent it 2nd class signed for and the delivery status hasn't updated to delivered and my payment is still pending even though the buyer as left me feedback

eBay committing suicide. Not complying with own payoutrules

eBay not complying with it's own payment rules as clear from members posts. Buyer protection fees should be reduced for lower priced items and for sellers with positive feedback and higher standards.ebay is committing suicide.