Postage fee off me and customer

I've recently sold an item and ebay has charge the buyer for postage. However, when I generate the postage it then takes it off me aswell.  Why is this? 

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Postage fee off me and customer

tobiasd4
Experienced Mentor

Buyer pays you for item & postage.

You use this money to buy postage.

Had you used simple delivery (which is best to avoid) buyer pays for postage & you get link to print label.

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Postage fee off me and customer

As suggested by tobiasd4, it is far better to deal with your own postage, too many things to go wrong with “simple postage” which is not simple as you would find if you read the problems reported on here.

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