Member To Member Support

Returns

Hi I’ve sold an item and posted it to buyer which they’ve asked to cancel which I approved but how do I go about getting back my item from buyer thanks for your help

LISTINGS AND POSTAGE

Hellowhy has eBay made it so difficult to list an item I continually get errors about postageI have decided not to sell after these expire and used FB Marketplace and Vinted

Need Help – I bought an iPhone on eBay, it's Marked as Delivered but Not Received (eBay/PayPal)

I bought an iPhone on eBay on Thursday and paid via PayPal. The seller provided tracking details. It is now Saturday at 23:12. The tracking shows 23:12 – Delivered and Signed – NDC Parcel Hub Delivery. However, I have been home all day and no deliver...

Payout

I haven’t received my payout in a week how do I call eBay about this

Ebay premium service benefits

Hello, I am a UK seller currently trying to get the benefits for the ebay premium service. My listings are 90% clothing with a few other categories thrown in.I have been through my policies and changed them so that they are inline with what is requir...

Buyer claiming an item was damaged and demanding refund

A buyer bought a glass decanter, she's claiming that it wasn't packed properly and the glass stopper was damaged as a result. I used almost a full roll of bubble wrap and both decanter and stopper were well wrapped and secure, there's no sign of dama...

General fee deducted

What is ad general fee and why was it deducted from my money

Incorrect Collection Address!

I have just sold an item but when I printed out the label I noticed that the collection address was my old address and DHL are due to collect from the old address. I have now updated my addresses but cannot find a way to stop the collection from my o...

item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?

hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...

Return request the buyer is not being truthfull

Please help I've had a return request the buyer is saying the item is broken and not as described however it has been 22 days they have had the item and my description and pictures show exactly what you are getting and nothing was broken when it was ...

Seller accepted return then refused delivery

Seller accepted return through eBay return process and provided a label, however, he refused delivery of return and now it’s being returned back to me. EBay CS live chat has been frozen for months and I have no option to ask eba6 to step in.

Contacting a real person at EBAY?

Please can anyone tell me how to contact a real person at EBay? I have been scammed by someone, ordered a make up case from seller, an envelope size package was delivered with a note inside saying ‘a big thank you’ ??

Buying fur headband

Hi, can anyone tell me what all the refunded items are lately, I've paid for items , few days later got tracking number then later says refunded as out of stock or damaged, always for same item but different sellers, thanks Tina

I thrifted a Gucci bag but not 100% sure on authenticity. What happens if fails at authentication

Hi I thrifted a really nice Gucci bag and as I bought for very cheap I wasn’t too sure if 100% authentic but looking at pictures seems to be. I’m scared to list on eBay and when someone buys via authenticity guarantee. What if worst case it is not ge...

Harassment by Ebay!

Suddenly, I'm being besieged by unsolicited, and unwanted, offers from sellers; it happens if I so much as look at one of their items for sale.This is extraordinarily frustrating and time-wasting, especially the steps required to decline the offer.Th...

What's the point? Reserve price vs minimum starting bid

Why do people have a reserve price and a minimum starting bid? Surely if you want something to sell for more than "x" amount of money why not just have x as your minimum starting bid. The reserve price has built in disappointment for bid winners who ...

BUYER REFUSED PARCEL SCAM

Hi there, I wonder if someone can give me some hope. I purchased a high value item particularly a samsung s25 utra for £660 with a photo showing a receipt from currys on March this year (2025) for double the price - around £1.3k I know what you will ...

Old ebay account

Hi, I made an account in 2008 and last used it in 2015 but I forgot login details is there a way to access it I had 100% good feedback and did not really want to start fresh . Thnx

Ambigous/Confusing eBay Product Safety Policy

One of my listings, for Festive Candles in frosted glass holders, supposedly goes against eBay Product Safety Policy. Since I am a UK resident seller, I asked for clarity upon exactly which Policy. Subsequently, the eBay response directs me to The Fe...

Getting ebay and Evri to own up to their mistakes

It seems to me that eBay and Evri have a complaints system that acts rather like a self flushing toilet. Whilst they are happy to set up a process where buyers can complaint about sellers and vice versa it is virtually impossible to get ebay to actua...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

ebay and paypal £1 charges

The last 6 items I've bought through ebay have been done through paypal, using a linked credit card for payment. Each one has an extra and seperate £1 charge showing on my credit card statement. But oddly, they don't appear on my paypal account. My c...

Hello I think a seller is misleading buyers

I think a seller is misleading buyers and knows they are doing so

International postage program returns

I sold an item and posted it with international postage program. The buyer wants to return it as defective. I issued a refund if the same price . But I cannot get a return label through eBay to return the item and I do not know the buyers address to ...

Resolved! Buyer questions

Had to offers for two different products I have listed on both the buyer is the same and requested I send a video of the product to their private email account. I do not wish to do this - is there a way to block this buyer making offers on my product...

My selling items does not come up in searches

I posted an item and have zero views. When I serch, even with the exact title of my post, other related items come up but mine does not. In other words, in my selling page the item looks live, but I don't think it comes up in searches. How can I fix ...

Promoted listings

I seem to have lost the ability to promote listings on my account. Any ideas?

Does anyone have a actual phone number for eBay.

As the title says, the links and re-navigating plus avoiding the barely helpful chat-bot. It drives me scatty, either eBay admit to not having a contact phone number. Or they just bury it so deeply, that they don’t won’t members using it. It’s bizarr...

I bought an item and which was already sold to someone else but eBay has declined to resolve the iss

Am not getting support for an item which was sold to someone else, Seller contracted eBay to refund my money but eBay has refused Am very disappointed that am told to hold lines for long,am losing my money,What can I do

Can anyone help? I’m being sent messages from botactivate

Is botactivate a scam, it’s asking for my card details, and my bank balance. Stating it has help my sales payments

I never received delivery from the seller

The seller never delivered the ordered item which I had paid for. He/she never replied to my reminders either. When posting a review, which described the seller’s shortcomings, it was never posted on eBay. Why does eBay or the seller filter such revi...

Non delivery - how does simple delivery work for buyer and seller?

I sold an item and posted it using Simple Delivery.It hasn't arrived.The buyer has reported non-delivery, but is now hassling me to do something to get them a refund, as they claim I am responsible for sealing with this.But the message I get from eBa...

Error codes 5543

I sent an offer to a buyer who tried to pay for the item, but got error code 5543. He has tried several times. What does this code imply?

I was just wondering why the buyer paid £1.55 for postage and then I was charged £3.55

I was just wondering why the buyer paid £1.55 for postage but I had to pay £3.55 for the lable

Potential buyer wants to view. But eBay won’t let me provide my address

Does anyone know how I can give a potential buyer my address as eBay is blocking everything I do

Missing item I ordered as a guest before I got an account

Please help me I ordered a toy that was di to be delivered by 15/12. I ordered it as a guest and since made an account. I can’t not contact the seller as it’s notin my history. Is there any way to get help from eBay?

What is meant by the Ebay Balance method when trying to use the latest discount code DECBALANCE5 ?

What is meant by the" Ebay Balance method " when trying to use the latest discount code DECBALANCE5?

Incomplete eBay pre-settings will block item push. Complete

Good evening, I am a private seller and it has been nearly a month now. I am Receiving error message while trying to push product from suppliers website. Already set up return, payment policy but not sure whether this could be the reason. But I have ...

Order I bought as a guest has disappeared and I cannot return it

Hello allI urgently had to purchase a new phone handset the other week as mine broke, so a friend had to purchase it for me (online banking couldn't be approved without a working phone) ; they checked out as a guest. The phone arrived but it is defec...

buying motorcycle boots by size

I am wondering if I am doing something wrong. It seems that eBay do not think it is important when searching for an item to put in a field "size"

Truly had enoughg of the poor customer service

I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...

Sellers refusing to send to my address

I live on Jersey and have a bonafide post code. I have won several items and attempted to pay immediately upon winning but eBay doesn’t allow me to but recommends that I ask for a postage quote, if the seller doesn’t want to send the item I get an un...

Mobility scooter charger

I got a email from E.Bay say that I got a mobility scooter charger that is a fire risk but I have not ordered a mobility scooter charger

Payment on hold buyer not acknowledging delivery

Buyer has ordered and paid for goods which are on hold till confirmed delivery. Delivery has taken place to buyer, who has failed to acknowledge via eBay that goods arrived, although they have confirmed in telephone call they are satisfied with item....

Cancelling an offer

Need to cancel as I believe item unauthentic looking at others with labels etc

Authenticity not adding all?

I just wonder why 1 of my items at 599 is not going to Authenticity place, do I need to change listing? I do want it to go there.

Refunds with simple delivery

An item sold recently and posted under simple delivery was lost in post ebay have refunded purchase price to buyer but no mention of posted do ebay expect buyer to loose cost of postage/

Bad practise

Have to warn people about a seller who advertise with ' fast delivery then give an estimated delivery of between 10 days and 19 days WHICH IS NOT FAST!!

Item bought and now eBay have struck off the seller but item not delivered

HI People,I bought an item that was due for delivery lay week. When it didn't arrive I discovered an email from eBay saying they had removed the seller due to some undisclosed discrepancy but that I cold still receive my item and that I was subject t...

DHL courier not collecting my parcel

Sold an item and DHL not collected my parcel after a week from due date. Can I change courier at my cost?

Hi. I am concerned that ebay thinks I am a retailer. How do I fix that?

I will not use simple delivery.

Unable to verifiy account

Hi I've been selling on eBay for over 20 years and currently unable to. Something about me needing to verify my identity. I have uploaded a photocopy, NOT a dodgy dim-litted photo but a crisp photocopy of my passport. Apparently, this is not "clear" ...

Purchasing boots

Offered seller £40 for boots she accepted but now she is asking for £44

Return Label

Ebay have sent a Royal Mail return label and the package size is not accepted by Royal Mail, apparently I need a Parcel Force return label. Sellers is telling me ebay's problem and seemingly no way to contact ebay. Thanks

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

Non collection

Sent mobile phone back as not as described royal mail have attempted delivery 3 times seller not responding when do I get refunded? I have followed rules

Issue with an INPOST parcel not collected

Hi. I recently sold an item on Ebay shortly after it was listed and the buyer requested Inpost as the delivery option. I posted the item into the inpost locker and to be fair, it was collected promptly by the courier. However, the buyer failed to col...

Parcel not delivered

I have sent a parcel but it’s still with evri nearly two weeks later

Buyer protection what a joke

Purchased item from eBay which was faulty we returned it personally as the seller would not payfor courier and now ebay or PayPal will not refund us .

No refund for Postage and Packaging from seller

In my ebays messages the Seller clearly stated they would refund on a product they sent by mistake . I enclosed a copy of the receipt but NO ONE is helping me .This is ILLEGAL and wholly unfair

Some of the items listed is showing pink, no message to say whether it's against company policies.

Some of the items listed is showing pink, no message to say whether it's against company policies. Why is it so and how can I resolve it?

SImple Postage - please can we have an opt out option

I'm generally OK with the SImple Delivery - i can arrange a collection, Royal Mail bring the label and it's easy to do but every now and then it is too restrictive. It would be great to have say 10 a year where you can opt out and create your own lab...

Has Ebay changed their postage options again. I can not select direct postage by Royal Mail 2nd clas

I cannot select direct postage by Royal Mail 2nd class lerge letter. The only option on my listing page is Simple Delivery.which I hate and detest. Has ebay changed the rules once again.??

how to add collect in person

i have a listing ending in 5hrs, I can't seem to add collect in person option to the postage, no bids have been placed yet.

Blender

I recently purchased a blender, i then received a message from eBay stating the product is not safe, I contacted the seller and they initially said eBay send emails out like that but that I could still use the product, I reminded them regarding the s...

posting

With 116000 postboxes in the uk how can ebay even suggest their simple delivery is anything but simple.Paul

No views ??

The last few days I’ve had 2 items for sale that haven’t even had a view. I’ve never seen that before. They’re both under the recommended eBay price, both in exceptional condition with good images. Is anyone else getting this ?

Scammed

I paid for a Real Madrid shirt on the 25/26/27 November 2025 and it still hasn’t arrived. (20/12/25) The item has been deleted off my purchases and not by me so I can’t follow the normal eBay process. However I kept the information. The seller hasn’t...

Live chat greyed out

My live chat is greyed out and has been for a while, is there anyway I can fix this.Thanks

Receiving lots of packages for someone else

Keep getting parcels with my address on and someone else's name. Same name every time. Sent several back. 3 more now arrived. Complete pain to keep going to the post office with them. How do I stop this nonsense?

Resolved! Balance wrong ?

Hi , Im new to ebay.Ive sold 2 items for a total of £58 but my balance is only £38.Ebay said it was free to sell.Am I missing something?

Customer is lying about their order saying the box was empty and it wasnt now they want to return

Customer is lying about their order saying box was empty when it wasn't now they want a return an empty box and get their money back

Non paying bidders

Hi, is it best to cancel an order for non payers or let it run the duration of the 4 days? I have a feeling I have another non payer with 0 feedback. I know they get a strike if I do nothing and I block afterwards. Also does blocking them on messages...

All records of order disappeared

I ordered an item on ebay, received confirmation email and the payment was taken out of my account.When I click on "view order" or "track item" it says "order not found". And if I go to my purchase history, the item isnt there.The automated support i...

Does eBay support fulfilment services

I want to know if there is eBay fulfilment service like FBA please

I got scammed

I paid for a Meta Quest 3. After reading the page reviews, I found out it was a scam. So I canceled the order, and I was told I would get a reply in 3 days. However, the seller immediately marked it as delivered while I did not receive it.It's been m...

How do i stop YODEL from being used in my simple delivery options when items are sold

Hi how do I stop using this poor courier service in eBay? Simple delivery seems to be selecting it automatically which is so annoying as their drop off point is miles from me. I have only specified royal mail and evri in my postal options so i don't ...

Ebay has lost the plot bleep is TrackingAce?!

So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...

Changing Currency

My Ebay account has been registered in the USA for over 20 years. However, now when I try to create a new listing, it shows the price in £ sterling and not US$ (as gefore). There's nowhere to correct it on the Ebay website or App. I tried contacting ...

Safety concerns

I had an email from eBay today regarding safety concerns for a mobility scooter charger I purchased, it apparently goes against the safety regulations & has been withdrawn from eBay in the US for this reason. I’ve contacted the seller for a refund bu...

billing

hi i am unsure why i have an outstanding fee of £9.

Resolved! I had to buy another label after the wrong parcel type was in the listing

Hello,I sold an item that once packaged, weighed over 5kg. Unfortunately I blindly selected 'medium parcel' based on the dimensions when creating the listing. The seller paid the postage, which was much less than what was needed, but rather than canc...

Resolved! Ebay forums moderation

Hi All,Does anyone know to whom and where a formal complaint can be made regarding a moderator and moderation in the forums. Many Thanks

Selling tools

Simple delivery isn't simple when one hasn't got a printer. Why can't I just post items at a post office any more?

Very Poor Service

Sellers stop using Evri! This delivery service is simply not good enough. Multiple delivery failures why has DHL bought Evri?

I changed courier for an order to the RM one,

I changed courier for an order from the RM one to DPD , Customer has received his order, but the order is still showing awaiting dispatch so I cannot receive funds and there is not way of adding a different tracking number , how do I resolve this so ...

constant nagging about feedback

I am fed up with ebay constantly hinting that I haven't given feedback. Two items in particular at the moment, one has been delayed in the Christmas postal rush, and the other involves a queery that I sent to the seller when the item arrived but not ...

Saw setting pliers

How on earth can a pair of pliers used to set the angle on a saw be considered a knife or bladed article and need verified delivery. I have had several items like this in the past few months. Iam 75 years old and been with Ebay for 18 years and i thi...

What should I do?

Item misdelivered by Royal Mail. They marked it as delivered, but the photo of it on the doorstep was not my door or any of my neighbours. I contacted Ebay who refunded me without quibble. Then a week later parcel turned up at my house. I assume that...

Resolved! How can I check a purchase using the order number shown on credit card.?

I have a charge on my credit card for £113.62 and cannot remember purchasing anything for that amount in November. I have the order number but don't know where to check this purchase. Can anyone help/explain where I can cross-check this purchase plea...

Accidentally paid for postage at post office and did not use pre-paid label

Can you help please? Newbie eBayer.Went to post parcel but didn’t use eBay’s pre-paid postage. Now can’t put the real tracking details on as all auto-populated with the pre-paid label. How can I change this? Thanks

Resolved! Received an item but it isn't shown as being delivered

Hi. I have got an item that I purchased but it is still showing as awaiting dispatch. Because I don't wish to mislead the supplier, is there some way for me to show that it has been received? I have messaged them to say it has arrived. Otherwise I do...

E-Bay forcing free standard labels on high value item when I was going to cover signed for in price

An item just sold for over £200 I had it marked as 'FREE POSTAGE' and in the description I said I including signed and tracked delivery in the price.Now ebay is FORCING me to print their label with a over £4 charge, I am not sending high value items ...

Can no.longer send an item but cant refund as dont have the funds yet

Can anyone help. I posted an item for sale about 2mths ago. I had no idea that it had sold, 2 days ago as I am currently undergoing treatment in hospital. I've contacted the buyer to apologise profusely and explained that I won't be able to now send ...

how do I change shipper details and tracking number ?

Was sent Royal Mail posting label, but item is too long, so I bought an EVRI delivery myself.How do I change the shipping details ?thxps - know I’ll get refund for unused Royal Mail label, eventually.

Resolved! trying to leave feedback but ebay thinks my comment is offensive

this is what i wrote "order for damson and quince trees placed Wednesday. trees arrived this morning. advanced courier message with approx time. Single parcel delivered. Well wrapped and protected. Both trees bare rooted in good condition. Currently ...

Cannot convert to business account

I can’t switch my personal account to a business account. I’ve followed instructions to go to account settings, then personal information - on that page there is no option to convert my account to a business account as the instructions state. What el...

is there a facility to obtain invoices and vat reciepts for purchases on ebay?

Hi there, I purchase items through my work ebay account, but accounts have asked me for a vat reciept for products purchased. Is there an easy way to obtain vat reciepts? or do i need to email the seller each time requesting an invoice. Thanks

Where has the UPS delivery option gone on Ebay simple delivery ?

The UPS delivery option is no longer available with eBay simple delivery, only Royal Mail & Evri. Am I missing something ?

Resolved! Getting a postage refund from Ebay

A buyer bought 2 items from me, but because I have to use this ridiculous simple postage, I am charged for 2 pre-paid labels but I only need 1 as the two items are well-covered by the postage I have paid - surprise! So Ebay gets 3.38 out of me for no...

missing part

Hi, I bought a record player. it arrived without a power plug. As the listing stated it is fully operational, I’m unable to test it. Could you advise on what to do?

Orders not showing on account

I ordered an item prior to making an account. Made an account got emails to my email about the order but when I logged in to track it made me make an account but the items aren't showing in my order history but the items came today and I need to retu...

Threatening behaviour from a seller

After not receiving what was advertised, I contacted the seller who tried to imply I was wrong. After a 2nd email they then offered halfcyhe price back but I asked for a full refund. I left negative but polite feedback advising the advert was mislead...

Confirm safe delivery of item

Hi...I would like to confirm safe delivery of an item after I requested postage upgrade to special delivery...how do I do this?

Need to pay for items. Can't get past ebay bot

HelloI marked two items as not received, as I hadn't received anything several days after evri marked as delivered. Ebay refunded me for both, but now one arrived today from evri very late and one was with a neighbour. I want to pay the sellers, but ...

IND case but have now realised it's due to incomplete address given

Hi, After a bit of advice, Normally i tend to spot incomplete addresses etc, but one has slip through. Buyer address had a flat number missing. Address only had the road and the building name. Item sent via RM48 service. Item has not been delivered p...

About an item buyer not recieved

Sold an item and buyer not recieved it

Return demanded with purchaser lying about the product.

the purchaser is lying about the product, wants to return it and is refusing to send a photo.What should I do?

Message not sent

Hi, I am trying to contact a seller regarding pick up of my purchase but my message will not send.Help

Different tracking number

I had to post the parcel with a different label as the one purchased would not arrive next day as agreed - how do I update tracking number please ?

My item won’t get delivered

I have been waiting over six weeks for my item. Seller states to eBay its on its way however the courier shows they have tried to collect it many times so it’s still with the seller.eBay’s robot just keeps saying it’s on its way. Impossible to speak ...

Updating personal account to Business account

Good morning!I have a private ebay account that I created for buying some items back in 2024Can i switch that to business seller account?I tried the chat support and checked the settings but it doesn’t even show me the update option in the “account t...

Converting my account to a busines

I cannot see where to covert my account to a business account. A page directs me to account settings but there is nothing in there. There is also an option to create a business account but it will not allow me to do so because my email addresses are ...

Large letter postage size query

When listing an item and selecting large letter option the dimensions state 35cm x 25cm x 2.5cm up to 1000g however whe you go to get prepaid label when the item sells it states dimensions are 35cm x 23cm x2.5cm. Royal mail website states the 25cm al...

an item damaged in transit, how to sort it

I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.I can select an option of damaged in transit but then it seems to say it will be returned to sender fo...

returns to a different country than the purchase

I bought an item and it was not the size I needed so asked to return it and it was agreed. It was bought from the supplier in the UK but the return said I had to send it to Canada at almost the cost of the actual item. This is not acceptable as a ret...

eBay wants money from me

I sold a pair of used Christian Louboutin shoes (£600 new) put them in an auction buyer only paid £70 fair enough but they wanted to return them and get a refund (also fair enough) except they damaged one of the shoes, ripping off a large stud that w...

Basket Items

Does anyone know how i can remove items that are still showing in my basket waiting to be checked out when I have already paid for the items and are out for delivery

Managed Payments

Hi eBay technical assistance,My account’s Payout has been blocked for a while and I hope this problem to be resolved as soon as possible Because I want to grow my business with eBay.Best wishes,

How to return an eBay package not meant for me

posting on behalf of my elderly relative. she had received someone’s eBay delivery via evri. unable to contact their customer services as it is all by chat and automated. also unable to speak to someone at eBay as customer services also automated. ho...

Search system won’t work anymore

Has anyone worked out how to use the search system to find a product? All I want is a 1.5v clock battery but all I get offered is clocks or car batteries no matter what words I use. This more or less finishes me on eBay. What idiot thought this up? M...

Ebay hasnt given me my payout

I sold an item on ebay buyer has paid and received the item . Buyer also left me good feedback but i have not received the payout into my account despite contacting ebay multiple times. I sold the item on the 30November and still waiting for MY money...

SCAM SELLERS.

eBay members based in Nottingham are selling counterfeit or perhaps testers of high end fragrances. They have private bidders and bidders with zero feedback shill bidding to bump up the prices. If they don't sell for the amount these sellers are want...

Seller not providing address for collection

30 days has passed so no buyer protection. Payment made but seller not responding to requests for address for collection. What can I do?

Wrong information

I gave my vehicle information when purchasing a tensioner pulley for my car, this has subsequently failed within less than 2 years. I have then gone back to the seller who is telling me the item is not the right one for my car, however they checked t...

Gloss vinyl

How do I start an eBay returns

Why can't I save and set an alert on a specific seller?

Having used advanced search to find the items a specific seller has listed, I want to save and set an alert for this seller. The option to save the search doesn't appear at the top of the page or anywhere else in "saved searches" How do I set an aler...

eBay closed my account after bereavement – looking for opinions

Hi everyone, I’d really appreciate some honest opinions on this. I lost my wife recently, and during that time I put my eBay account on holiday mode. Unfortunately, I didn’tmanage it properly and missed some orders while dealing with everything. As s...

Moving Countries

Ive had an ebay shop for over 10 years. I opened it when I lived in the UK and in 2018 I moved to France. Am now back in the UK and eBay have told me I cannot change my country back to the Uk and I have had to close my shop for now as it says I am lo...

customer support

Could someone please help me? I would like to contact eBay support via chat, but the chat option is not available to me. The system only shows a direct call option. I would greatly appreciate it if someone could guide me on how I can access eBay’s ch...

delivery service

Hello, I am located in Greece and I want to sell some objects through Ebay. I have listed then in ebay uk but it doesn't let me see the rates from Greece to uk or Germany or other countriew so that i can set the payment . Vice versa it shows but ther...

A seller took my money without me agreeing to the purchase.

I asked a quation about a product as I needed 2 and would like the postage to be just one... The seller did not get been to me for hours. The said put an offer in and I will accept it... by this time I had already purchased elsewhere.Money was taken ...

Follower on buying account

I wish to remove a follower from my buying account - eBay couldn't tell me how - they said they would have an expert get in touch with me - never happened - any advice out there

The customer requested a return of a non-returnable product or service

A customer ordered the ESL (Electronic Steering Lock) emulator programming service for a Mercedes W204. This service involves sending me the customer's ignition switch so I can read the necessary data for programming the ESL emulator. After receiving...

Feedback

How can I retract the feedback I left for a seller by mistake

Length of time I can keep items in my usold section without them being deleted

Hi I am away on holiday for a few months . How long can I keep my items in my unsold section without eBay deleting them ? Thanks

Buyer Protection

I won an item at a low price but the seller says item damaged or out of stock. At the same time seller has put item back on ebay at higher price. No reply when reported to ebay.

Distance from location is wrong

When I search for an item, the results show how far each one is from a postcode that isn't mine.I have my correct address in settings and post from/return to.How do I fix this?

Resolved! Rolex passed Ebay Authentication but same item photos and description on Chrono24. What options?

I bought a very expensive Rolex on Ebay. It was approved by Ebay Authentication as original. However I have just noticed a new listing on Chrono24 using the exact same photos and description as the very listing that I bought. The photos even have the...

Postage cost added on when selecting ‘collection’

I just made an offer on an item at £40 and clearly selected collection (no charge.) Ebay asks for payment method and I selected ‘balance’ and used a discount code that was offered while I was there bringing it to £39.The seller accepted.Then ebay tel...

Hi

Hi I sold on ebay and I am to 90.68 but received 74 pounds instead. Why is that?

Seller not replying to requests for collection address.

The seller has not replied to my messages asking for the collection address and to agree a date and time. I have sent 3 messages since the 30th November and have had no reply. Collection involves a fair bit of travel for me and I will have limited op...

Unsure email

New message from: verify-customer-id_6418 (0)Dear User,As part of recent changes to our platform policies, we need you to complete an additional verification for your account.What You Need to Do:Copy one of these links and paste the link into your br...

shipping and collection

Hello I am a drop ship seller using printful. I set free UK shipping and disabled collection for my listing (PF_6941bd51e5637) but buyers still see a postage fee and collection option at checkout. Can you please clear it so free shipping shows correc...

Unable to buy

I have tried to buy from a seller but when I try and pay I get a message that the seller isn’t accepting bids or offers from me. I tried to contact the seller but no response. What can I do??

Hi DHL never tuned up to collect so I posted via parcel force item has been delivere

DHL was used bu the buyer once item sold but the never turned up to collect an item I sold, so I posted via parcel force the item has been delivered but it’s still saying awaiting delivery as dhl never collected the item, funds are in limbo and buy h...

Seller has sold the item to someone directly after my money was already taken

I bought an item using a buy now option and messaged the seller to arrnage collection. He told me he had sold it someone directly and that eBay didn't have his bank details so he didn't have my money and that I still had it. He clearly has no idea ho...

Unfair negative feedback

I listed a used bottle of perfume that i no longer use. It was 50% full. Took so many pictures and what the level was. I sold for a £1 plus postage. After a couple of days seen that the buyer gave a negative feedback that she was disappointed as it w...

COMPLAINT TO EBAY ABOUT SIMPLY

I sent this email to ebay of course I have had no reply but they are actively stopping private sellers from getting orders before christmas:-I wish to complain about simply postage. All my listings that have simply postage on them are showing that th...

How do I at age confirmation postage to restricted items ?

I am trying to sell an Axe and other tools but eBay have removed them twice as I have not used a postage service with age confirmation,Where do I find that postage option on the listing ? Thanks in advance

Why can't I speak to an agent any more?

Once again I am being messed about by Evri, failed delivery after failed delivery. When I try to speak to an agent to complain I get told that agents are unavailable! If eBay are going to ram the UKs worst courier down our throats surely they should ...

£50 coupon expiry

Hi there, I’m waiting to get that £50 coupon but I just wanted to know how long till it expires? If anyone could let me know! Thank you

Item not been delivered

Item sent POST OFFICE NOT BEEN DELIVERED HOW DO I CONTACT EBAY

Account problem

Hi my account keeps switching to another account, which isn’t anything to do with me ,I try to sign out and sign back into my account, but goes straight back to unknown account ,even changed password ,still no joy

Buyer wants to return a camera lens, claims 'it doesn't fit'

Hi everyone, I recently sold a Canon M-fit lens, my listing clearly states it is an 'M' fit lens.The buyer received it on the December 3rd, this afternoon I had an email off ebay saying he wants to return it because 'it doesn't fit'. The lens is in p...

Buying items and no sign of posted or tracking

So I bought a nintendo switch first a present, and the was 7 days ago and still it only says paid. Not posted ect, ive tried messaging seller several times and no reply.

Repeated Account Restriction Due to AI Error

Hello, I am writing to formally raise a complaint regarding ongoing account restrictions on our business account Sonoluxeltd, as well as the unprofessional conduct experienced during our recent interaction with eBay customer service.We are a register...

Getting Simple Delivery Payment Returned

I sent an item to the buyer on 6 December 2025, but didn't use Simple Delivery. As I could send the item much cheaper I paid for delivery myself. I notified ebay at the time using their opt out form (which I can't now find). The buyer has acknowledge...

Buyer wanted to cancel after I dispatched it and now requesting a return for Missing parts or pieces

The buyer bought an item off of me, paid for it and I purchased a label. They then wanted the proof of purchase for "warranty reasons" even though it contained my address, name, email and phone number so I declined the full version and sent a redacte...

Goods damaged by DPD ebay do not support the seller

Hi has anyone had an issue where an item was damaged in transit, and you had to refund the buyer postage and pay return postage ..the carrier claim does not allow for this cost. the buyer returned it as damaged in transit ....I refunded him but now I...

card payments failing suddenly

I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...

Technical

Wrong code on my delivery. How do I get my parcel

Resolved! recent sale is possibly a scam

Hi allI recently listed a radio for sale and was quickly sent an offer. I checked the buyer and it was a buyer in Egypt with single digit feedback. I felt it may of been a scammer (possibly undeservedly) so declined the offer and blocked the buyer.Th...

I have someone wanting to buy two dolls from me, they are in the US and i'm in the UK.

The customer wants to buy two of my dolls, they are in the US and I'm in the UK. When they try to buy it says that I don't ship to their location, even though I shipped something to the US only days before. I have the global shipping programme enable...

ebay won't accept/process my ID, so my my payments have been on hold for 2 years now !

It's a nightmare. Each time i try to go through the menus about my suspended payment status, ebay says that its' sent me a message. But the message was months ago saying i need to upload a passport photo. I 've done it. Three times now. And nothing h...

My account is blocked.

Пожалуйста, сообщите мне, когда мой аккаунт будет разблокирован. Я уже трижды предоставил документы для проверки по запросу операторов. Документы были предоставлены 11, 16 и 17 декабря. Мне обещали разблокировать аккаунт 17 декабря, но он до сих пор ...

items ,not as described, was offered refunds, I sent several photos, now seller is away till 31 dec

I want to open a case against a seller

Why was my item not eligible for simple delivery?

147014203573 , electric shaver charger for £6.00I've read the articles, and have been sending low value items below £20 for a while. I can't see any reason why this item was not eligible. Can anyone advise? Chat and help articles are no help.Many Tha...

reporting to HMRC

HiAm reporting to HMRC for the first time. I have two accounts but cant see if I have to report totals for each account or whether just one . obviously same bank details and NI number. Hope this is clear enough to understand!

posting large items

all of a sudden i'm only being allowed to post items up to medium parcel size (61cm), when the majority of what I sell (large printed framed pictures) are well over that size.....I am only getting Simple Delivery up to medium parcels offered during t...

Resolved! Ordered a bike for collection only. Changed my mind and tried to cancel the order. Seller declined.

Hi all, As per the title, I ordered a used mountain bike and asked the seller about collection. They didn't reply so I looked elsewhere and tried to cancel the order. After three days, they've declined the request to cancel the order, which I don't u...

Purchased an item and never received it and its now back up for sale

Angry is an understatement on how i feel right now as my sister couldn't afford to buy a playstation 5 for my nephews xmas and so i stepped in and purchased one on ebay and i won the auction £285.00 plus £16.99 delivery i immediately paid for the ite...

DHL failed to collect, again.

DHL failed to collect 2 days in a row, the buyer lived about 20mls away so i delivered it myself. Now the sale is marked as "dispatch over due". How can I rectify this?Service from DHL is incredibly bad, so bad I may well look for alternatives to eba...

My postage name will not update.

Hi everyone. I have updated my name in my personal settings buy everytime I buy something the parcel arrives addressed to my old name!You used to be able to contact ebay but not anymore.Automated chat is unable to understand the difference between my...

Could not use Evri delivery

The buyer requested not to use Evri but I had already created a label. I ended up posting the item via royal mail but seem unable to cancel Evri without cancelling the entire order. I've already sent the item via Royal Mail. What should I do?

advertising fee credits

anybody know the duration it takes to receive a credit for a customer cancelled order please?its £120 and ive no idea when it will get credited back to my account

Package not come

I ordered 20 vape liquids and my parcel did not get delivered all 20 liquids where int he same box, yous have give me a refund on 2 that didn’t come but yous have declined the other 18 that’s didn’t even though they where in the same box, now I’m get...

Prepaid label incorrect for weight help.

I've just sold an item which has been listed for over a year. The buyer paid postage, but when I checked the details for Royal Mail standard tracked delivery the weight is up to 2kg. My parcel is 6.5kg which is obviously above the stated service weig...

Mattress

Please guys, how do I stop an order I did yesterday. I mistakenly ordered 2 mattresses instead of 1 item. I want to stop one order.

buyer opened case -GOOD STILL IN TRANSIT!!!

buyer opened case -GOOD STILL IN TRANSIT!!! HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED? REPORTED BUYER FOR FRAUD. EBAY C/S INSIST I HAVE TO ACCEPT THE CASE, DOES THIS MEAN I WILL GET THE STRANGE L...

these rewards claim now

these look shady buying into raffles etc claim these things involves me giving them money to enter a raffle ?,i am not clicking any links in their emails either,don't trust that one bit ,bad security waiting to happen , i'm thinking ,could we just ge...

Resolved! Experts please review my listing – very low sales (1 order in 1 month)

I’m requesting help from experienced eBay sellers. I have listed men’s underwear on eBay, but I’ve received only one order in the last one month.I would really appreciate it if an expert could review my listing and point out:Any mistakes in title, pr...

Problem with order cancellation

I made an offer on eBay and it was automatically paid from my card. I immediately requested a cancellation and the seller accepted it, but this idiotic service called eBay kept me waiting for three days and then cancelled the cancellation request. No...

Do buyers select option when multiple 'Other Postage Services' has been selected by the seller?

I am using the Global Shipping Programme and have also selected 'Other Postage Services'. Do the buyers have the option of selecting which of the 'Other Postage Services' I have selected? Also am I allowed to select both 'Global Shipping' and 'Other ...

Issue with not receiving an offer that I know has been sent

I forwarded a link for 1 of my listing to a customer who in turn made an offer above the minimum offer amount BUT I’ve not received the offer at my end, she has since sent the offer again and still I’ve not received it, any ideas? Thank you

Resolved! Returns Policy - who pays for postage.

I am a business seller (on my other account).I have set my Returns Policy as buyer pays return postage. Obviously this is only for change of mind returns.Do other business sellers do free returns even for change of mind?(If the buyer claims the item ...

Relist items older than 90 days

I want to relist an item but it is older than 90 days. How do I do this as the filter only allows me to see items up to 90 days?

Deleting an active ad -

How on earth do I cancel/delet

Faulty Item Stuck In Post

Hi all, any help would be appreciated. The help pages keep telling me to select "report a problem" but there is no option for this next to any of my purchases, as a result I can't see how to ask eBay to step in. I purchased a phone through eBay from ...

Toilet roll holder received is a poor substandard item

I purchased a new white toilet roll holder for my refurbished bathroom. When the item arrived it was of real poor quality so I contacted the seller. He requested photographic evidence, which I sent to him. I asked for a new replacement roll holder or...

Buyer requested refund for the wrong item.

Sold an electric razor 28 days ago , the buyer has now said it was damaged in the post, and has requested refund and return.they included a picture of the back of the razor and it is different to the one I sold . What to do now ???

Bought from London want me to return to China

So i bought a weighted/heated highland cow for a Christmas present which turned out to be a cheap soft toy, now the seller wants me to return to China when the location on the description was London. The cost for me to send to China just isn't worth ...

Received a parcel for my address but unknown name and member number

Hello!I have received from EvRi today a package for a person who does not live here (and to the best of my knowledge, didn't previously, either!). There is an eBay member or ID number given. I can't seem to search for this, though.Not sure I want to ...

Appealing a refund as a buyer when you bought item as a guest

Can someone help I bought a perfume which is fake and they are only offering me a 50% refund. The problem is I am struggling to appeal my refund as I must have purchased as a guest and not signed into my actual account so can’t follow the instruction...

Call back

Can anybody send me the correct link to get ebay to phone call me back please?

non paying bidder

Bidder placed 9 seperate bids on one of my items so clearly wanted it, but refused to pay, A slap on the wrist from ebay and nothing for me. I thought once you bid on an item and won it you were legally obliged to Complete the purchase - apparently N...

Possible Fraudulent Descriptions Multiple Sellers

So can anyone tell me how to help and report what appears to be multiple fraud going on. Misrepresentation, Fake Descriptions, in one particular area... happening it might seam because its Christmas. I have searched and tried to make contact with Eba...

evri postge

The posting deadlines for sending parcels in the UK mainland are:Friday 19th December – last day for courier collections.Friday 19th December – For Standard delivery, drop off your parcel by 11am at a ParcelShop or Evri Locker to get it there before ...

EBay contact number

Is there any way of speaking to a human? Can’t resolve an issue through any other channels

Resolved! Product recall

I bought a small electrical appliance in 2024. Today (17th Dec 2025), Ebay emailed to tell me the product is unsafe/recalled. Of course, there is nothing obvious on the Ebay website to say what the procedure is or how to claim my money back. Ebay doe...