Member To Member Support

how to claim for DIT on sd

so i sent a item which the buyer received damaged, they got a refund as it was posted through SD. how do I claim for the item cost and postage? Ive checked my statement which shows the money in and then out as a refund to the buyer

Collection Email issue

Hi, I am facing the problem continuously. Some time i got order which Collection delivery. But after it’s delivered to the collection place . Customer asking me I didn’t receive Collection email. Whats the reasons ! And who is responsible for that Co...

NOW HAVE TO PAY FOR COLLECTION OF PACKAGES AS PART OF SIMPLE DELIVERY!

Now with Simple Delivery, with no Post Office in this town, I find myself having to pay for a collection of packages. A double whammy. When I used to be able to charge for the postage and collection at least I could break even. It is now a case of ho...

Delivery

Has anyone that has a safe place for every delivery that comes, and then a delivery is put in another place that the delivery driver names where it is and puts in the delivery note, put in your safe place. Had this done with a

Postage label doesn’t cover item being sent

I have sold an item and printed pre paid label. At the post office they won’t accept because the label says it’s a large letter but post office says it’s a small parcel ! They can’t upgrade delivery because it’s pre paid. Can’t find anything on eBay ...

ebay simple delivery is not simple ! (parcel size is larger !)

I have just sold a camera on ebay and the simple delivery says its covers under royal mail small parcel The courier will accept your package and there will be no extra charges as long as it doesn’t exceed 2.00 kg and 45 x 35 x 16 cmthe parcel i need ...

Seller continuing to scam buyers with knitting patterns that do not work

There is a seller who is selling knitting patterns for character dolls themed for TV characters, Halloween, Christmas etc. The photographs of the items they are for, look brilliant and are the best you can find on Ebay. However when the patterns arri...

Resolved! Ebay Automated chat box not allowing me to talk

Hi communityI'm trying to talk to the ebay automated chatbox so i can get through to a real human being on a refund postage label query i did 3.5 weeks ago (said it would be resolved and paid after 2) but everytime i load the chatbox the previous his...

cancel pay ment

need your help

postage

I've just sold a pair of hifi speakers for £80 + £7 P&P through an auction, eBay sent me a message saying I would receive £76,36, but I still had to fork out £6 to post the item + £4 insurance cover, so that means a total cost of £87 for the buyer, a...

My eBay account has been locked due to security reasons. I’m ready to verify my identity and ownersh

Lik we see in the picture

Extend shipping deadline

Hello, unfortunately I will be unable to ship and order due to a family emergency and I'm away from home. I have informed the buyer and they are happy to wait until next week for me to send, is there a way to extend the shipping deadline? Many thanks

Listing problem

Anyone having trouble listing. ERROR coming up

Delaying payment

Hullo helpful people. I have had a buy it now item purchased. I’m away from home and won’t be able to post it immediately (it’s been listed for months). The buyer is happy to wait but I am worried that the label may not work or there is some other ne...

Selling protection

I am sick of buyers abusing the "item not as described" policy. Just had a coat returned which was perfectly fine when i posted it and is now damaged. Had to issue full refund and no protection for sellers from Ebay. Its not the first time its happen...

return an item outside of 90 days

I purchased an item 9 and a half months ago which is now faulty. the seller has agreed to refund the money but wants the item back, can anyone let me know how i start a return through ebay for an order purchase please? thanks

ebay customer service is an unfunny joke

sick of this

adding funds to make a refund

I am trying to add funds in order to make a refund, but when I try to add card details the system comes up with an error. It says that "the fault is not yours but ours, try again" but it does not work.Is there a problem with the system?

Messages

Does anyone know how to send old ebay messages to the trash folder on a Samsung? The online advice says to long press the message. But when I do this all I get is an option to copy or select all

Revise listing

Having trouble revising listing, no information just blank.

Is anyone else having trouble with listing there drafts

Is anyone else having trouble with listing there drafts at the moment

Revising postage on an active item

I am trying to revise the postage on an active item. I am in revise but not giving me an option to update listing

Nobody knows what to do and there's nowhere to turn for help - it's EBAY!

I didn't do anything at all, no notification anywhere in the bar, not even in orders. I'm trying to find something, and I keep coming across various statements. Nobody knows what to do with it, everything is blocked, and this is what the richest and ...

GSP

Item (Football hat) listed on Simple Delivery to UK; GSP open for international buys. Ordered from Australia but GSP appears not to be working or will not send to Australia. I'll send anywhere! His eBay agent advises I can send an invoice with postag...

I cant review my listings its blank

Hi my listings are blank when I try to review them

finding an old friend thats on e-bay if i have their username

how can i contact another ebay member if we have not had any dealings at all ?

FEEDBACK PERCENTAGE REVISION AFTER ONE YEAR

I have been an eBay member for over 18 years.One thing that really bugs me is feedback, especially negative feedbackIt's bad enough receiving it (especially when undeserved), but, what really gets me is getting rid of it.I understand it is supposed t...

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I reached out to ask if anyone else had encountered similar problems.I received the following reply from a member. “I don't think ebay's sys...

NEW ACCOUNT

Can any one please confirm why my for sale listings can not be seen? despite being live I also can not find the using the indival Ebay ID number?

Orange Connex Returns ?

Hi, I have been sent a return postage label by a seller, but it is for Orange Connex and does not give any information about where to drop off/post the parcel! I have contacted the seller but no response. The label doesn't even look like a proper ret...

Service

Why is ebay so bad these day's.

Selling

Put 5 items in drafts earlier now they won't list

Account

Hi, Good NightMy account is blocked, with the message "your account is currently limited due to suspicious activity"Can someone help me ?Thank you.

Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

Resolved! PO Box nonsense

I am a buyer and I was unable to buy items twice now as I get nonsensical automated message that the Seller does not post to a PO Box. My address is Post Office Cottage and it seems I can no longer purchase items on ebay as it automatically generates...

Unable to open customers SMS

Hi!I open my account and going in buyer SMS ( messages ) Section when I'm Click on sms for reading its not open. its technical issue or other?Anyone have knowledge

Seller gone quiet over return

Received a faulty item, after a lot of time talking to the seller they agreed to replace it but said it would take 17 days because it would come from China. Waited longer but by the seller won’t respond to my messages.

Resolved! Unable to upgrade to business account

I have a personal account on here and I want to be able to create listings with multiple options. For this I need a business account, but whenever I try to upgrade it just keeps getting stuck on the page where it asks me to confirm my personal inform...

Resolved! Disgusting Seller

Hi there, I have been on eBay for several years and 100% feedback and dealt with some fantastic people. Unfortunately I have just had a rather disgusting and upsetting encounter. I purchased a football top, and when received it was very clear it was ...

Charity shop still useless as a seller, why ebay?

So i've ordered a item from BHF and the dpd driver yet again (same one as last time) was over 3 miles away and said he couldn't deliver yet had to pass my house to get to the post office 2 miles away to drop my item off.Dpd said they would tell the d...

Buyer will pay to collect item I’m selling

I have had a message offering to arrange for collection of an item I am selling and buyer will pay for this..has anyone done this?

Problem creating or revising listings

I've been unable to create or revise existing listings today 4th Nov in the UK. There seems to be a problem with the app

Only had half refund

I ordered 2 cardigans, ebay took over the case and they rewarded me but i have only been refunded halfthe full amount i have been intouch with the seller and had no answer. i have tried to get back intouch with ebay and its showing that the order has...

Altering a listing

I need to alter a live list. When click revise. It just tskes me to creat a new listing.I need to add a photo and amend a typo

Arranging viewing

I have a potential buyer who would like to view the item before making an offer, there appears to be no way to send my contact details via messaging, this is absurd! Has anybody any suggestions?

Resolved! Buyer hasnt given full address or house number

Buyer hasn't given full address or house number.

I’m not a business but my account says

Hi my account is showing that I’m a business but I’m not a business only selling my own collection how can I get this changed

Voided Label Declined

I sold 2 items to the same person, (only one was simple delivery as very old listing) bought a label through Ebay (Royal Mail) then realised should have used the Simple Delivery Label, so cancelled the RM label and awaited my refund. I also sent the ...

Item not received

Hi I have not received my phone case that says on my ebay it has been delivered when it hasn’t

Best options for UK seller listing in Ireland

Hello folks, Looking for advice on a couple of specific questions please: - If you have an item already listed in the UK and for sale only in the UK but would like to sell on ebay.IE too, is it best to just enable European sales both on the listing a...

As a seller who uses simple delivery who refunds buyer when item is lost

I've sold an item using simple delivery, the item has been lost in transit by the courier who admit this is it me or ebay who gives refund

'Simple delivery' forced to use DHL for large package fiasco

I've only sold two things this year on eBay and both I've had to cancel now due to simple delivery.The first time no drop-off point would accept a large parcel and I had to drive around looking for a place that would accept it, even through eBay gave...

marking the item as despatched when used a different postal service

I recently sold an item where the buyer paid for eBay simple delivery. I didn’t notice and sent the item Royal Mail instead, now I cannot get the item marked as despatched as it is waiting for the QR code to be scanned in by Evri. Does anyone know ho...

Fraud plain and simple. Anyone from ebay that can actually take action

Hi yes i have reported the seller and yes I am in the process of getting my money back, but yet still the seller is still selling with over 27 negative feedbacks, for the same fraud i was subjected to. You buy an expensive lego set in good faith and ...

has anyone had issues with packlink making up excess charges for weight then just billing you ?

has anyone had issues with packlink making up excess charges for weight then just billing you ? charges £3.18 additional charge for a charger that weighs 0.4 kilo, the process fro getting it back is purposely made a night mare. no picture of course ?...

Draft Listing issues today 4th Nov

When I draft a listing then save for later then go to re-edit or list the item there is nothing there !? no details or photos just a blank screen ! Also if I list an Item immediately then go to revise again nothing there ?! I have uninstalled & re-in...

Setting up a business account

HiI'm trying to set up a Business account for the first time. I already have a personal account, but I wanted more control over selling items.But eBay won't acknowledge my bank details and keeps saying the same thing. Something isn't right.We couldn'...

ebay simple rubbish delivery

EBAY please change this. i had an issue where buyer contacted me, having an issue with the item received. i have agreed to send him a replacement, however ebay simple stupid delivery doent allow me to purchase a separate label. i have contacted cust ...

Customers Used 3 return labels to return they orders

Hello, the customer ordered 3 purses from us. She didn't like them, but used the "been sent the wrong item button" to get a free return label. Now I have found out she has used three return labels to send the orders back, when one label could have be...

Buying stolen goods

I had my bike stolen and it had been registered as stolen on the bike register. I found the stolen item for sale on eBay and purchased it, but I have not been able to get a refund. It is confirmed as my bike, with the same serial number of my stolen ...

Resolved! Contact Us not working?

Anyone having issues with contacting eBay? I’ve clicked the contact us and got through to live chat but it won’t let me type anything and everything is greyed out? Having major issues, have tried the app, my phone browser and a computer still with no...

VAT added to my listing on a resale item as a private seller used for personal use

I've listed a piece of music production software for sale that I had to pay tax on when I bought it, however once I listed the item, ebay automatically applied VAT to my listing, which seems a bit unfair and my item is now for sale at a far less comp...

Pre order doesn’t seem right

I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...

Why have I been charged a transaction fee for an item sold to a U K address ?

I have recently sold an item which on the postage label was via Global shipping to an UK address -why have I been charged a transaction fee ?

Help

Hi I'm trying to buy a cake slice it says I need to verify my age but I don't have a credit card ???????

Postage

Postage states 3.50 ,when buyer paid ,paid 3.50 ,but then I got charged 87p,we t to post item and label.only covers a letter ? What do I do ? Thanks

Age verification

I don’t own a credit card - how can I verify my age?

Confused about verification

Hello can anybody offer advice with this watch sell please. I advertised a watch on Ebay, a day later it was purchased but the buyer emailed would I send a video so he could check the watch was authentic and he would send his email address. I heard n...

Vendor failed to agree a meet to hand over a purchased item & item is removed from purchase list

I purchased a fibreglass hard top for an E Type Jaguar which is obviously a large, heavy and fragile item. The vendor said they are in Scotland but said they were coming down to England in a couple of weeks and we could meet up and hand over the item...

wish ebay would bin Evri. they are the pits of the earth

They again win top worst company in the uk anyway, they have lost my stuff, one in the last 2 weeks, and one not put in my safe place, so it sat in the heavy rain. Luckily the seller put my Japanese Eagles live album pressing in a sealable outer slee...

Postage

How to change the simply postage, when you are selling an item over £100 ?

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

Postal return label not received

Hello, I'm new to this. I need to return an item bought on eBay. The seller has applied to eBay for the postal label to be sent to me but I haven't received it. How can I get eBay to resolve this?

Removing a listing when its sold

I have searched the site, but cannot find out where to remove a listing after its sold and delivered. Can anyone poing me to the right place?

Listing not showing on international sites

HiI Listed an item with GSP which I have enrolled in.GSP claims the item will be visible to all country's that support GSP.I have checked Ebay.de, Ebay .com & Ebay France and I can not see my listing on any of them.Is there a time delay, my last chec...

order cancelled

16-13768-17083Re Cancellation reasonCancellation reasonIssue with buyer's delivery addressIssue with buyer's delivery addressDate purchasedDate purchased1 Nov 20251 Nov 2025I had paid for the item including postage. The seller messaged that the item ...

Basso Palta Carbon Gravel Bike Campagnolo Ekar GT 13 Speed Gold Burn

There's a load of listings for this particular bike ranging from about £950 down to less than £750Are they genuine, because although this appears to be a discontinued model the sale price with retailers is at least £2,500. I've submitted a report on ...

charity donations

we are a charity and we receive donations from sellers on ebay, is there a way of getting a report of these donations so we can thank them and acknowledge their donations? we get the paypal giving report but there is little info on there so we cant m...

Item has developed a fault 114 days from purchase, seller very unhelpful

I purchased a new genuine Dyson cyclone replacement in July which worked fine initially, but has developed a fault, 114 days after purchase. I contacted the seller to request repair, replacement or refund, and they have replied to advise they won't a...

Customer service

Hi I’m a bit confused why a book I ordered on the 5th of October 2025 then tried to cancel about 5 minutes after I purchased it because I could see it wouldn’t arrive on time between 25th of November - 9th of December. When I contacted the seller the...

refund for wrong item sent

I received a different item to the one purchased from the listing, and returned it for a refund the following day, following the instructions posted by ebay for requesting a refund, ie printing a label, packing it, and taking it to the post office, w...

Resolved! Paid for Simple Delivery postage TWICE by mistake

I posted the item today but I didn't realise I had paid TWICE. How can I get a refund?

CAR SPARES OR REPAIRS

bids or make an offer - I made an offer 24 hrs past - accepted, following morning none stop texts about what, were, when, why about what I was going to do with the car, kept changing times to complete the purchase in cash, not with him but someone el...

Lack of support for sellers

I’ve just had an awful experience I sold something that was completely smashed in transit as a seller it was put in a sturdy box bubble wrapped to within a mm of the boxes life..Yet Evri did their usual dropping it from a great height. The buyer cont...

Buyer who constantly leaves bad feedback

Why is a buyer allowed to leave negative and neutral feedback all the time and not get into trouble

Resolved! Returned item via Evri but tracking number is not valid

Seller provided label for pre-paid return via Evri. I dropped the item with the label and obtained a tracking number via email by Evri. 10 days later still the tracking number is not recognised on Evri's site. I have asked the seller to check with Ev...

Stuck on 'Revise a Listing> Cannot contact Ebay for help

Hello to all .I have been trying for quite a while to contact Ebay via Automated assistant.The reason seems to be that each time I try, the 'Revise a Listing ' page prevent me from doing so.In desperation I delisted those items, but the issue remain....

Postage label mistake

Hi. Just sold an item. I went to Post Office and did royal mail tracking. What i did not realise is that buyer had generated a label already and had a tracking code. He has received the item but its still showing as waiting to be dispatched so concer...

eBay needs to be investigated in it's procedures.

I was in the lead to purchase a vehicle, it said I was highest bidder, I won at end of sale timer, but 1 minute (60 seconds) after end of sale, a bid was put in by someone else and they won, WHY.eBay wanted more of a percentage is all I can think, sh...

Trying to relist an item

I had an item on buy it now but ended the listing so that I could relist it as an auction. EBay won’t allow me to do this because it says I can’t request immediate payment as an auction. I don’t require immediate payment and eBay has no information t...

Advice on a Listing

Hi.Just listed a item of jewellery with non u.k hallmarks.I have stated thus in my description.Can someone advise me,maybe take a look at my listing to see if it would pass the Authenticity process.Thank you.

Mobile phone

I have bank details on my Ebay account and my selling credit is on hold don't understand what's going on

No funds in account but a healthy balance?

Hello, I have money in my account and want to purchase item, but I can’t buy as EBay say no funds available, what’s going on? Please advise,Thanks.

Payment to be updated

Ok so I started selling my items on eBay since last month properly however I've made and sold the correct number of items when will I be entitled to this quick pay within 24hrs as now I'm having to wait for the item to be delivered then waiting 2days...

Click andCollect

I added ~20 items from the same seller - all offering the click and collect option. I then had to go in and select this option on each item but after selecting it for 2 items the option completely disappeared for all of them. I started over and the s...

Buyer chooses Postage

Hi all, I have recently sold a fairly heavy and bulky item. As normal I chose the postage option when listing and picked a more expensive service (about £15) to cover the size and weight. After selling and taking the item I have noticed that the buye...

Resolved! False Negative customer feedback after refund issued

The buyer placed a personalised order. While processing the order, the buyer claimed the order was not as described despite being clearly stated on the listing page. The buyer asked for a refund. The order was cancelled and a full refund issued. The ...

Had 2 orders, same address but purchased separately, only 1 qr code would scan,

I had 2 large letters, for 2 separate orders, but going to same address.One QR code scanned ok , but the other one said it was used, ? ( I thought I must of shown the first one twice, ? so showed other one , but it still said used, which it definitel...

Duped by seller to raise case with eBay so he could issue refund rather than provide the item

I bought a golf putter at auction. I was provided with a tracking number to track delivery. After a few days, I looked at the tracking and it appeared that DHL had attempted to pick the item up but logged it as premises closed. I contacted the seller...

Delivery

Hi. I recently sold a disability chair.1 the chair is bigger then the size the delivery team will pick up2. the buyer doesn’t live far from me. can I change the delivery details as I will now drop it off?

Wrong pick up address for DHL

I have sold a item and the buyer has chosen dhl collection but the address is my old address and I can’t change it.

Buyer pickup not recorded

I sold an item recently and sent it via eBay's prepaid postage thing. On the tracking it says it's been sent and is "Ready for Pickup." I messaged the buyer to check he know it was available. He replied quickly to say he had collected and is likes th...

Only recieved an empty box

I placed an order for a CO2 monoitor and only recieved an box containing 2 fixing screws. I imediatly contacted the seller and the seller sent an instant reply 3 weeks ago saying; "Dear Customer,I hope this message finds you well. Please don’t worry ...

Resolved! Coupon

Hi, I have recently sold an item and been paid with a coupon. How do i get this changed to a payment? Tks

Collection codes

Anyone no how to get a 6 digit collection code ? My parcel has been delivered but hasn't updated on ebay and shop won't give me it without code ... and ebay says orders been prepared

parts not working

site changed about a week ago. can search etc but can't add items to watch list. the buy it now/submit bid buttons are ghosted and I've missed a couple of offers because the review offer button is ghosted and unresponsive. also, when there are multip...

Combining Two Orders – eBay Forcing Separate Delivery Labels for Football Cards?

Hi everyone, A buyer recently purchased two football cards from me in separate orders, but eBay is forcing me to use “simple delivery” for each one. I’ve already contacted the buyer and let them know that I’ve combined both cards into a single packag...

Bought an item as a guest, it's now listed and I didn't get an email from ebay

I tried to report the item today but got the error'Report submission failed'so I've upload a screenshot of it here I don't have an order number, so I don't know how to contact ebayI went to the URL of the purchase from my browser history today and sa...

Account restricted

My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.

Buyer won’t verify collection

I forgot to scan the qr code and now the buyer won’t send me the verification code. Is there anything I can do? You can see in our message exchange he did collect as he tells me he arrived.

Resolved! Buyer has changed their mind

Hi everyone, hope you are all ok! I sold and posted out a computer motherboard and the buyer has started a return which e-Bay has approved. The reason they have given is that they have changed their mind. I always put really detailed info on my listi...

Policy violation

I have had enough of these advisers, They took my listing down,which was a postcard of WW11 Postmark German Mail with eagle and swastika. As this was deemed offensive!! It is Militaria part of wartime history. I Appealed ,they then said they had revi...

Two items posted together - buyer claims only one received, then after case closed, opens another !

Apologies for the long post/ slight rant. I am so frustrated and annoyed at the moment I run a small one person registered business. A buyer recently bought two items on a Friday, under separate orders. I messaged her that evening, advised that I wou...

set up as a Cic non profit but not a charity help

HiCan anyone help me please? I need to set up as a CIC non profit - which is not a charity so i don't have a charity number. we are limited by guarentee not shares CIC. the setup will not allow us to go forward without a charity number but we are not...

Getting increasingly fed up with Ebay loophole

When searching for an item I specifically ask for uk sellers, then you get the two week wait because it's being shipped from China... This has now happened twice, it's a loophole Ebay have not bothered closing , all it needs is a mandatory field to s...

Thailand selling

I have had 2 buyers from Thailand bidding on a band T shirt which has now sold for much more than it is worth. I started bidding at £4 and hope to get £15-25 , but these 2 both went above £120!! Both have ebay profiles that are a bit thin. It just fe...

Printed out one address label twice for two separate items.

Hello, everyone. Made a mistake today... a buyer bought two books from me. When I printed out the tracking and address information, I mistakenly printed the same label twice over and attached the labels to the separate packages. When I got to the pos...

“You can’t purchase this item from our app. Add to your wish list”

I’ve been selling for a good while on here now, I sell digital goods on games like Roblox and have only just came across this problem after around 10-9 months of consistent selling. Others that are interested in my listings are being met with “You ca...

exercise the right of freedom of expression and information

Ebay does not respect or exercise the right of freedom of expression and information as l

Assistance Required – Item Not Received

Hello, I kindly request your assistance regarding my order. I purchased a Nikon D7100 camera and made the payment in full and honestly. The tracking information shows that the item was shipped via DPD UK and marked as delivered. However, the parcel h...

Shipping/logistics and storage (fulfilment) for items to the UK

Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...

First INAD how long should i wait for them to open the case.

I have had my first INAD and it was my fault as I did not check the item fully. It was a shirt that turned out to have epaulettes on it which I was unaware of. It was a brand new shirt and I did not want to open it lesson learnt on that one! The buye...

Receiving payment

I’ve just packaged and sent off one of my listed items to my customer. When posting, the Postal office didn’t allow the selected delivery company. I then decided to post it paying for a delivery service they allowed, and didn’t use the printed QR Cod...

Ninja Air Fryer

HiI purchased a Ninja air fryer from Ebay in Nov 2023.. I am looking on my 'purchases' section and can't see the air fryer listed. I have the email to confirm date/place purchased. Does anyone know where else I can find the air fryer listed? The air ...

International sellers, postage to USA and Canada

Any news on being able to buy Royal Mail standard international postage labels in ebay to USA and Canada?I currently have those nations on my block list due to inability to buy labels. How do we stay updated to when the labels will be available, as t...

No protection against loss after using "Simple Delivery"

Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...

How do I pay an ebay fee?

I sold my campervan outside of ebay on Saturday. That is I didn't sell my campervan using the ebay ad. I have been invoiced £19.99 which is what I expected to pay for my ad, but I can't find a way to pay it.How do I pay it? Or can I pay it the next t...

Payment Policy wording. I have forgotten mine and cannot complete my listing

I have forgotten my Payments Policy wording and cannot complete my listing in sales. How can I find this.

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Need to generate another postage label but can't.

I am selling an item but the first postage label has the wrong address on it, so I need to generate another label with the right details but ebay tells me "Only one label and QR code can be generated from this order" and I haven't found any helpful i...

Down grading to a private account

I recently changed from a private seller to a biusiness seller.Business seller does not suit me, can I down grade back to a private seller or do I have to start all over again?Thanks

Cant find item in my purchase history and need to request a refund

I bought an item back in June under a 12 month warranty but after six months it unexpectedly stopped working. I've contacted the seller but had no response. To take the issue to ebay I need to select the item from my purchase history but it isn't the...

Delivery change

I have already picked up an item that was due to be posted out to me how do i change it to picked up?

Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

simply delivery with lost parcel

My parcel is being returned to me, but I haven’t received it yet. The buyer is waiting for a refund.Should I ask the buyer to open a case so eBay can investigate, and possibly receive compensation for the lost parcel?It was sent with a simple deliver...

Automatic relisting

I cannot for the life of me work out how to turn off the automatic relisting on my item. I have watched YouTube videos and it speaks about opening the item, scrolling to under the description, pricing area and then more options. But I can't find 'mor...

All my bank accounts fail to authenticate on eBay

I have been an eBay member for almost 15 years, (originally eBay UK, then eBay Germany when the UK left the EU, and lately started using eBay Ireland because it is the only English-language eBay site left in the EU). I occasionally sell some of my th...

curtain passing rings

I ordered the wrong size rings contacted the seller they sent me a return label and said that it would nt cost me to return ,I can not print out this label ,I explained this to seller and asked to print out a label and post it to me my reply for the ...

Can't Revise a Buy it Now Listing

I have listed a few items.There is a couple I want to Revise.However,when I press Revise Listing.Nothing has been saved.So I would basically have to re- write the whole Listing again.Is there a technical issue with ebay at the minute or is there some...

chat is not working and its been months

Ive not been able to talk to ebay for months, i have cases to reply to, postage charges to claim back, have had to put of sales as a result and lost opportunity and money. literally no contact services work at all, what the hell is going on??????????...

Refunds

EBay have refunded a buyer but I can’t find any information ? Does this mean I still get paid? I’m just wondering how to find out why so as to avoid future errors

I'm trying to send my items, there is no way I can override eBay process,

I can not send items I've just sold ! I have no customers details, the postage eBay have charged is not enough, and I can't change it, so I'd be loosing out if I could send the items, I can't find a way to buy pass there listing way and do it myself ...

Please check your payment details or use a different payment method.

I HAVE TRIED CHANGING THE PAYMENT METHODS ND ALSO CROSS CHECKED MY PAYMENT DETAILS BUT STILL I CANNOT PAY FOR IT

Battery Pack Failure And No Process To Return?

Purchase lithium battery pack in Aug25. Pack has now failed but supplier won't talk to me because any return is outside their 30day window. Can't speak to anybody at ebay because never available. Their machine assistant is poor, and does 't understan...

No longer getting seller emails

Not receiving any seller emails confirming listings, offers, sales etc. since 24th October. Checked communications preferences - all ok. Checked my server hosts and they say no mail received from ebay@ebay.com since 24th October so it's not going to ...

Unintentional duplication of items in seller searches

Hello,I have noticed recently that when you do a search of 'Sellers other items' the results contain duplicates of the sellers actual items. I am talking about small private sellers usually, Here is an example : https://www.ebay.co.uk/sch/i.html?item...

I want to switch from personal account to business account

Hello. I want to switch to business account but when I go to "account type", there isn't any EDIT option? what should I do?

Resolved! SimpleDelivery postage label refund - due to using a different courier.

Hi,The buyer of my listed item selected Evri. Unfortunately I do not have the option to send it by Evri in my area, only Royal Mail/ Parcelforce. I went ahead and paid for a separate postage label from Parcelforce online and communicated immediately ...

I wish to close my account please return my balance to my account

|I wish to close my account after 20 years please any monies balance etc

My listing was for collection only so why a I being told to post it?

International GSP

A buyer from USA is wishing to bid on my item (326837574634) however gets an error message stating I do not ship to the USA. International GSP has been selected and so I’m unsure how to resolve. Any help appreciated. Thanks

Payment on hold, no collection code given

I have a payment on hold while waiting for a collection code from the buyer. They haven’t responded to repeated emails. Where or who can I complain to on eBay?

Unable to buy Tool blades

Today I wanted to buy some multi tool blades for my Makita power tool for a job I have to do. Only to find that this is not allowed, unless I can prove my age by means of a Credit Card. NOT a debit card.As I don't and never will use Credit cards, bot...

GSP on items to the USA?

A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??

selling a listing

I listed an item, initially stating delivery to UK only, however someone in Australia has contacted me to see if I would deliver there. I said I would but when they go to purchase the listing it says delivery to UK only. Can anyone tell me how to cha...

Payouts are on hold

It is clearly saying that my payouts will be released on 2nd nov but still not sent

Sale code

I scanned my buyers QR code when she collected my item. It took me to an ebay page which said sale completed, I did not write down the 6 digit number. I now realise that for ebay to pay me I need this number so what do I do? I have contacted the buye...

Refund declined

I was offered a refund by an eBay customer service agent three days ago. She told me it would take seven days to process. I asked her if I would definitely receive the refund or if the decision could be changed. Her reply was, You will be refunded de...

Incorrect address

A parcel arrived with wrong details, all I have is a reference number.

How to pay my listing fee of £0.36

I only made this account today sold one thing all ready didnt know u have to psy a £0.36 fee everytime i need help on knowing how to pay it cause they have restricted my account and need it back

Resolved! Ship item to another address

Hello, I've had a buyer message me, after paying for an item, to say the address on thier account is incorrect and can I post the item to another address instead. First time I've had something like this happen so unsure on how to proceed. Many thanks...

Has ebay asked for ni number

Has ebay asked for National insurance number or it is scam.I sell my stuff when clearing on ebay

Listing

Can’t list item

Listing Violation

Hi Dear Ebay Team !My Listing no 317494396908 my this listing is not activating i didn't voilate any policy kindly solve this issue and activate my listing asap . Best Regards Thank you

Car was relisted without my permission.

Car sold on ebay , the buyer did not complete the sale. I cancelled the sale and closed the listing , then ebay relisted the car and charged me without my permission. I would like the listing fee refunded.

Buyer is asking for a refund but is making a false claim

The buyer is claiming no mention of damage to item but the original listing clearly states damage. Why do I have to accept this as a refund?

Don't understand this term?

I press 'buy' and am blocked by the statement"value of the authorization HTTP request header"

BEWARE OF SCAM ON STANDARD 8 FLYING TOURER

BEWARE OF SCAM IN E BAY CLASSIC CARS VEHICLE 1939 STANDARD 8 FLYING TOURER

My maximum bid was higher than the winning bid but somehow i didn't win.

I have just bid on an item with my maximum bid being £57.25.However, the item sold with a winning bid of £55.39 ...... how does that work?

How to solve wrong postage label

Recently start to sell for first time on eBay and have made the mistake of chose wrong letter size . I have paid for new postage and updated the tracking number how do I get the parcel release to the customer

Resolved! Buyer changed mind again and again

Hi everyone, I need some advice, please. A buyer purchased my item yesterday. Today, after I had already paid for the postage, they requested to cancel the purchase. I accepted their cancellation request and cancelled the postage label. As a courtesy...

Global Shipping.

Hi everyone. Sold an item to a USA buyer but e-bay in their wisdom only supplied them with Royal Mail labels. Despite various attempts, I could not specify Evri , and as the item is 75cm long, it's past Royal Mail's 61cm limit. Can I send the item, w...

Global shipping option enabled but not available

I was offered global shipping but I don't think it is showing as an option for my customers.

No response to previous appeal regarding Overseas Warehouse Block

Dear eBay Team, I previously submitted an appeal to whappeals@ebay.com concerning the “Overseas Warehouse Block Policy” error preventing me from listing items shipped from a US warehouse. It has now been nearly two weeks and I have not received any r...

fraud

Hi. I was scammed on eBay!!! They sent me the wrong item!!! They ripped me off!!! The item is in poor condition. I tried to return it through Royal Mail, but the seller didn't leave an address!!! I need help!!! I want my money back!!! The seller does...

Hoiw to get DHL to collect an item

DHL have yet to collect item for dispatch to buyer, how can they be reminded?After printing off label my wife took the item (erroneously) to a DHL drop off point. It has never been collected from the drop off point and we have retrieved the item but ...

Simple Delivery Refund

HelloA simple delivery package has been lost by Evri. My buyer opened a case for package not received. They have now been refunded, however the amount has been deducted from my funds. I was under the impression Ebay refunded when using simple deliver...

"Some of your postage labels have cost adjustments"

I know I'm not the only one, but Evri are adjusting the weight of my parcels that I know are 100% under 1kg because I've sent out hundreds of them. Why are they doing this? They have added £3.18 extra charge onto my parcels claiming that they're abov...

Change postage label from evri to Royal Mail

Does anyone know how I change postage option from evri to Royal Mail after an item is sold

Resolved! Book download - is it safe?

I have never bought a book download before but I decided to buy the item below. Is it safe to use? The item number is 406290613901. The book is "Invasion by Frank Gardiner". I have received a link directing me to download audio and a PDF from pcloud....

not my photo on listing

I recently listed an item and had an offer. But when I re-checked my listing I noticed an extra photo after mine. I do not own this item, I have no photo of it to even upload, I have no clue where it came from (or when, as it was not on my initial li...

Auto relist

Hi - wondering if anyone can answer a couple of questions on the auto-relist: States Ebay will relist up to 8 times - after the 8 times what happens? do it continue to be relisted but charged? or does it need to be a manual relist? Is there a way of ...

Resolved! I selected the wrong shipping method

I selected bulky parcel method of shipping because I wanted my expensive item to be protected and to send it by Royal mail special delivery, now I can't mark the item as despatched even tho its gone, because I have to arrange a DPD collection, how do...

I want to re open a return request as previously selected incorrect type of return but unable to now

I have just recd my order but need to replace it as wrong item ordered, I raised a return but chose for courier to return from home address, but after thought it would be better to take it to the post office, but now I am unable to raise a return as ...

e-Bay credited my account

Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...

Resolved! "This item has a policy violation" and "Simple Delivery"

I re-listed 3 items, and each of them was rejected with:"This listing has a policy violation. It's hidden until you can fix it",apparently because of trying to sell them outside of eBay. 1. These items have been listed / renewed since November 2020, ...

Defective product

I just received a message from eBay informing me that Item details: 375565763516 - 5/7L Electric Dough Mixer Home Auto Kneading Dough Maker with Ferment Function has been reported by UK Trading Standards for not being compliant with the Electrical Eq...

Account not letting me withdraw money

MorningI have £300 in my Acc which i want to transfer to my bank but there is no withdraw button

Sellers not updating stock

So I have bought the same colour skirt from six sellers - waiting over a week, item not delivered, notify seller, receive a refund. Same procedure each time. I've contacted a couple of the sellers to ask if they have the item in stock and no, sorry, ...

Postage Policy / Rate Table Problems

I can set up a Postage Policy using flat rate prices for UK and overseas shipping. No problem. However when I make a Postage Rate Table for overseas shipping, and select this rate table within the Postage Policy, I receive the following error message...

Important: Temporary Issue with Simple Delivery Evri Ship-to-Store Labels Impacted orders:

i had a Impacted orders: due to Evri/Ebay missing item = ebay say the item was delivered but it was not =

Returns

How can I speak to eBay staff

Guaranteed purchasers

It seems that non uk sellers do not uphold guarantees and ebay take no action once the purchase is more than 90 days old. Are ebay liable for allowing companies to advertise guarantees which are not upheld? Do platforms have guarantees?

buyer collected the item but still shows arrange collection

hey allEbay is useless to contact them. I sold something onebay , I got paid via ebay bit collection was in person . I did not know I needed to scan a QR code or needed a code from the buyer . I cannot to anything as the buyer does not respond to me ...

listing template

i designed my listing template couple of years ago. I just happen to restart my ebay shop and edit my listing template. however i do not know where is exact link where you can EDIT your listing template? after long years i dont know where i did it or...

Resolved! Hacked

Bought a bike paid the chap he’s now saying his account has been hacked what happens now.

Buyer failing to collect item that was advertised as such

I advertised a Bose PA speaker back in the summer clearly showing as a collection only due to its size and weight. Item purchased and immediately paid for by buyer. However, the buyer is now asking me to do all the work and send it to him which due t...

Request for Final Review – Long-Time Seller Account Restricted Due to Unavoidable Circumstances

Hello eBay Community,I’ve been an eBay member since 2012 with over 900 positive feedbacks and a long history of honest selling. Unfortunately, in October, my account “sehar_2012” was permanently restricted from selling after some temporary issues.Dur...

Listing wont move from draft to acive

I have an item for sale that wouldn't let me change the price so ended the listing. Chose to relist the item with a new price but it will not move from drafts. No errors, no account restrictions that I am aware of, nowhere near selling limits. Item c...

Resolved! Ebay lost my watchers

I sold a 'collection only' item. 2 hours later the buyer cancelled and eBay relisted the item.Prior to sale I had over 20 views and 14 watchers.When relisted those existing views and watchers disappeared and I had to start again.Why isn't a relisted ...