Member To Member Support

Ebay Livestream

I have found it annoying to constantly receive EBay live when I haven’t requested to be involved with this. Hopefully I’ve found the solution…go to the iPhone settings then Notifications then EBay. At bottom of screen tap on Ebay notification setting...

Mis-leading Advertisment

How do you report a mis-leading listing? I have found a listing that on the face of it the price was was too good to be true. Reading down there was a comment the headline price was in fact a deposit not the full price. Surely EBay needs to stop such...

no visitors

Hello, why after entering my profile - I don't have any people entering and looking for my products (zero entries for each product), and I have a lot of followers

when i got a security code by text it says its from prove ebay

when i got a security code by text it says its from prove ebay would this be right

Is there a mass fraud on eBay at the moment? Please be careful

Hi, I’ve noticed in the last month, 40+ Apple iPad Pro’s M4 13” 1tb/2tb (brand new) have been selling at less than £800, some as low as £650 brand new. Any one in the know will realise these cost £2300+ from apple for the 2tb. This is obviously a sca...

Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

Charge on account after buyer not wanting to purchase vehicle

Hello Ebay why have I now been charged for selling a vehicle that I have not sold. The buyer sent an offer which I accepted only for 12 hours later them to say it was a mistake and no longer wanted. Why is it the seller (me) now has to pay a final se...

Need help regarding temporary restiction

I need some help regarding this massage please ... I try everything but failed..."We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrat...

Autograph identify

Can you help me identify these signatures

Buyer opened a case for goods not matching description

I recently sold a watch with the Ebay Authenticity Guarantee, the buyer paid immediately the offer was accepted. I sent it to the authenticators, they completed their checks it and sent it on to the buyer. He received it four days later then immediat...

Cancellation of order

Hi guys I’m in need of urgent help I’ve cancelled and order and the buyer I bought of isn’t getting back in contact with me and isn’t approving my cancellation how can I contact eBay to get my cancellation

Simple Delivery

Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

Simple delivery

Hi just wondering what's going on with ebay simple delivery got a email the other day saying We’ve listened to your feedback and made Simple Delivery optional for more items priced £20 or less. This includes items in categories yet I can now only use...

IT'S OFFICIAL. I CAN'T AFFORD TO SELL ON EBAY.

Today I sold a toy car, sent in a small padded envelope. I later checked my bank statement and saw that £5.15 was removed from my account. I later found out that from now on this huge fee will be taken from me for every single package I send. And for...

HMRC & Ebay Tax Returns

Back in April I was contacted by HMRC who had obviously received my details from EBAY.I was asked to complete a tax return for the previous four tax years. I duly did this and submitted my paperwork on 23 May. Since then I have heard nothing. I am wo...

Cusom sku

Hi, where is the option to add a custom sku? In drafts Since the "Simple delivery" update on android phone app I've no longer been able to find the option in my drafts. Tia for any help

Being scammed

Ive sold a ralph lauren quarter zip and the buyer wants to return a random grey sweater and ebay is going through with it!! any advice on what i can do?

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...

Slow Time ?

I have been a member on ebay for abouttwo decades and I have never had such a slow selling time. I think my prices are no worse then others have 100% etc but this year its been so slow. Has anyone else had the same? Is it because of the Buyers premiu...

Resolved! Defective item

Hi i was wondering if anyone has encountered this problem i bought a pair of boots from a seller but didn't notice at time they had a no returns policy but do state on their feedback they accept all returns one as little as a week ago after trying on...

Suspected Counterfeit items, but others are still selling

Hi there. I listed a set of CDs for sale, there were already 3 other sellers including the massive music magpie. Here's a list of the items that didn't follow policy:Item: 388902517053 Mike Oldfield : Beneath the Bells: London Broadcast 1973 CD (2020...

Resolved! forcing bids up

if only 2 people are bidding. my max proxy was x . other bidder went to x but for some reason my bidding continued way after they stopped bidding with no other bidders entering the auction. no other person was bidding but I had another 4 x bids submi...

Simple Delivery - Unused Labels Refund

Hi,I'm not getting Simple Delivery Unused Label refunds back, dated as 28th of August.I've filled out 3 times the form, to claim the refund.Contacted CS recently, been transferred 2 times, when i got connected to a Rep, who were saying, i need to tel...

Resolved! Why can we not pass on info re phone numbers after a payment has been made?

Sold my muck truck and wanting to give my phone number to buyer in order get a time for pick up and he has tried to send his phone in order to let me know when he is setting out and ebay will not allow it. Why, when I have already moved his payment i...

HMRC making tax digital siftware

Hi fellow sellers,I will need to use a software for the tax year 25/26 as will be over the treshold.I have a quite simple tax return NO VAT which works like thisEbay monthly turnover minus ebay fees = PayoutFrom Payout I deduct stock purchase, postag...

Available quantity

Is there any way of finding out what is changing my available quantity on my listings. I use Zoho inventory and it's showing the correct stock but eBay isn't on certain items. I've pushed the stock levels and it is correct on eBay for a while but the...

How to find an ebay user

I am trying to find an ebay user I have their name but I can't find where to look for thrm

0% rating

I have put various items on eBay recently.I have not had any offers which I think is due to 0% rating despite having excellent feedback. How do I get a rating corrected?

Won item, seller then sold to another bidder

I won a vehicle on Friday evening, today (Sunday) after messaging him yesterday I rang to arrange collection only for him to let me know he sold it to another bidder after I won who rang him and offered more

Resolved! Fake Pokémon Brought - No refund issued

Hey I brought Pokémon TCG Scarlet & Violet Destined Rivals Booster Bundle – Sealed 6 Packs from dnyl-edition and it turned out to be fake packs, I contacted the seller and refused to a full refund and contacted ebay and say it didn’t find the content...

My account

Yesterday I had a message come through my emails from eBay about an apparent request that I had sent on closing my account completely yet I never sent anything whatsoever on wanting to close my account. Is this a scam message or something? It's even ...

My country rejected the item and send it back to the seller.

Hello, I need help with a refund request. I purchased an item from eBay, but when it arrived in my country, the customs taxes and rules were way too much, so I could not accept the package. Customs returned the item back to the seller— I opened a ret...

Ebay held me hostage over my grown sons account issues

My son had a dispute with Ebay over a 'fee'... instead of chasing him, they decided to stop me using my separate account until he submitted to their mistake and paid for it... my son did not live with me at the time but had used my WiFi when he visit...

I need help listing my item

Hi I need help listing my item I have done everything correctly and it comes up with we have found a error thank you for you patience and in red on the top says complete registration I click on it and it keeps saying error I really want to sell on eB...

EBay address changed location on item page

Hello,I’m really hoping someone can help.Ive noticed that the item location is now showing on the item visible to buyers, not sure why this has now happened?I need to change mine but I can’t see how to do it.I have tried editing on all the personal a...

Why is reporting a seller a waste of time?

Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...

Refund message from ebay .

7 minutes after paying for a buy it now item Ireceived a refund message from ebay. I didn't ask for refund and no explanation has been given by either the seller or ebay. Why would this happen.Once an item is paid for isnt it a binding contract. Than...

False Negative Feedback Removal

HiI recently had an upsetting experience with a £3 item that I had sold.The buyer received the item earlier than expected and had the item for almost a day with no feedback or contact; so I left him positive feedback.Shortly after leaving the feedbac...

Does anyone know a trick of the trade to get the second hand tick again when a new battery doesnt wo

Does anyone know a trick of the trade to get a second hand, on a quartz movement, to tick again after a new battery doesn't work.

Buyer returned an item damaged and warranty sticker tampered with.

Hello, just looking for some advice. My buyer purchased a mint second hand Sony CD player from me (hifi separate). Shortly after they received the item they opened a return stating it powered on, but didn't play CD's. I thought it was odd as it was f...

HMRC £1000 Trading Allowance

Hi, yes I know there is lots amount this but still unclear which figures to use.Is the correct amount to calculate HMRC £1000 Trading Allowance threshold the actual amount “Paid Out” to bank? regardless of whether this includes postage etc?Thanks

Business seller in PLAIN view does EBAY even check the basics?

So a PRIVATE seller is advertising used VW parts (in UK) They list over 1300 used VW items on EBAYThey are a LTD Company.They are VAT registered, YET of course they do not list their VAT number His company WEBSITE says they break VW cars for parts. O...

“2 out of 3 is bad” – Non-paying buyers

Lately, I’ve had a frustrating run where 2 out of my last 3 auction winners simply didn’t pay. That leaves me relisting items, missing out on genuine buyers, and wasting time. What I don’t understand is why there seem to be no real consequences for t...

new private account, suspension on account and policy violation on ALL listings

I have been selling on ebay for 22 years now. Starting as a private seller but then as a business seller. I have ended up with 3 business accounts because ebay insisted that all my accounts should be business accounts if I buy and sell. However, many...

tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

scam? what do I do!

hi guys - I recently bought something from a seller who had loads of positive reviews but a few negative too. I spent quite a lot on this one item and the seller has supposedly “shipped” it out but I can tell by tracking that it hasn’t been. They the...

Refund

Hi i recently cancelled an order 23rd august. My refund still hasnt come through! Can anyone offer any advice? Thanks

Low scores on rating

Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free po...

VIP gold SIM cards

I'm at my wit's end with eBay! Every time I try to upload easy numbers for sale, my listings get removed, and I'm slapped with a 10-day restriction. Yet, I've noticed a user doing the same thing without any issues while they are reporting me and othe...

SCAM SELLER

I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...

Payment

Someone Has paid me cash for an Item I have sold and they want me to send them a notice that they have paid so they can send me a review but I cannot find the "paid" button. I am new to eBay selling

Resolved! Item shows incorrect description

the seller says it contains Wormwood, Black Walnut, Cloves on there site and was the only reason i bought it. on reading the ingredients it does not say any of them ingredient on the label .so i asked the seller if it contains Wormwood, Black Walnut,...

Pick up item cancellation declined

I purchased a collection only vivarium after the seller told me he could deliver… heard nothing back from him so put in a cancellation request which he took 3 days to decline.. I was trying to figure out what to do next and put in a return item reque...

Resolved! Refund for a collect in person item

I purchased a Vivarium which the seller said he could drop off for me…. But once I brought it had no communication from him… so the next day I put in a cancellation request which he declined after 3 days of waiting. I’ve tried contacting eBay support...

Resolved! Delivery option not displaying

I am trying to revise some of my listings where i can change the delivery optionsNo delivery option's are on display like price, different couriers etcAnybody else having this problem

Multiple buyers of same product

I’ve got 4 buyers for 1 item, I’ve just posted it to one of them, what happens to the other 3 that have paid for it but won’t get the item

How to manage an appeal to get the item back

I’ve sold more than one month ago to a buyer one item , new in original packing and she was not happy as the item is not as described I had asked her to return the item and she haven’t , but now after 45 days is opening an appeal to ask for refund ho...

Bought an item, pending collection but seller hasn’t replied

I bought a pair of speakers yesterday as they were local and collection would be easier (and postage wasn’t an option on this listing). I sent him a message to arrange collection, and an hour later sent another saying I’d be available sooner if it wo...

seller demanding feedback.

Hi, I am hoping someone can help as Ebay live chat is pretty useless.I bought an item, no issues and I left positive feedback.The seller emailed me 3 times soon after to ask me to leave feedback. The email was polite but very annoying. I explained I ...

Purchase history 2023

Can't see any purchase history for 2023

Lazy AI listing descriptions

Though it may be very helpful to have AI generated descriptions available it is extremely frustrating that it has caused a increasing laziness to put essential details in the listings.For example, condition report and sizes.I've been trying to find a...

Resolved! New Watch Listing

Hello, I advertised a watch with eBay yesterday and have received 2 separate offers. I accepted the second offer however I am concerned the buyer has no ebay history and this me be a scam as now my watch is no longer listed for sale and I am missing ...

Item not arrived, EBay need to raise a claim against Evri?

Hi everyone, seeking some help and a human at eBay not the chat bot that doesn’t help. I sold an item recently, buyer didn’t receive. Evri have confirmed they have lost the item. I have refunded the buyer m. After 2 weeks evri have said that they don...

Location issue

I’m trying to list a van for sale. Every time I go to complete and list the item it keeps saying I have a location problem and I must show the location of the van. I’ve looked everywhere and I can’t see where I enter the item location. Has anyone any...

Why do ebay allow so many counterfeit goods to be sold on their platform

It's irresponsible and surely against the law,There are many reasons for NOT selling fakes... quality and safety of goods, legally ebay should be made to take responsibility.

airsoft policy does not cover vertical or angled grips, ok to sell?

as the title suggests I'm wondering if its ok to sell picatinny angled or vertical grips, my items are 3d printed so probably wouldn't cope with the usage of a real firearm. Ive attached an image of the item I wish to sell along with the fittings ill...

Resolved! If a buyer doesn't return item do i have to refund ive already paid postage for it to be sent back.

Buyer insists she's posted item back, accusing me of it being delivered but not wanting to pay back. I've checked on delivery still says accepted at their post office 8.08.25 but no other delivery status. I've tried getting ebay involved but not much...

Resolved! Ebay status screen on another monitor ?

Hi,I'd like to have an ebay status screen showing number of orders to dispatch etc on a small 2nd screen attached to my PC (I have the display already setup) . Something quite basic but easy to see. Is there a way to do this and have it auto update e...

Chinese seller copying my listings descriptiotn and photos

HiI keep getting sellers from china copying my descriptions and photos. Some of these photos were even sent in from customers and they have copied the lot! Its so annoying as I spent time sorting them out and asking permission to use them. Also the t...

Decrease in payment.

I sold a pair of boots for £15 but only received £14.65 in my eBay pot. I am a UK private seller and it was free listing & buyer pays postage. When I have just re listed something for free the money had gone down to £14.30. Can someone explain?

thinking of closing my account after many years

Feel to lower costs due to buyer protection and offers are around same as as what my figure was... plus returns i don't want enforced and pay back postage and then postage to return at my loss, selling items cheap isn't worth while items going down t...

Item not as described it was gold plated

I purchased a 9 carat gold ring apparently vintage Hallmark. Been wearing it for a couple of months and I noticed it started to fade so I took it to a jeweller and they confirmed that it was a gold plated on top of 925 Sterling silver. It’s past the ...

can people bid less than the starting bid.

if I have an item with a starting bid of £100, can people put in a bid for less and do I have to sell it for the lowest bid?

Warranty

How do I claim warranty for a car part that came with a 3 year warranty and its been about one and a half year.How do I get the sellers information to communicate.

Item not

Bought 2x ceiling light vents back in march, been back and forward with the sell as they haven’t arrived , and now months later they are now just ignoring me

Being threatened from a seller for leaving a negative review

Has anyone been threatened for leaving a bad review? My child left a bad review on a sellers account (as the item didn’t work). At the time I was in hospital and for reasons i was not in a position to respond to the sellers messages. On my return hom...

Incorrect Yearly Total

I sold an item for £227 and it was added to my yearly total... A few days later, the buyer asked me to cancel the order, which I did, but it was still in the total. I sold it again, this time for £170 but had to cancel it once more before finally sel...

Is anyone else out off by the changes eBay has made to selling items it has put me right off

I sold a good number of items earlier in the year but went back to list more items recently and so much has changed it has put me right off now I listed an item but then looked again and it had click and collect on it which I don't do also it appears...

Pattern of Fraud? High-Value Items “Lost in Transit” – eBay Needs to Step In

Hi all, I wanted to raise an issue that’s becoming increasingly concerning, especially for buyers of high-value items like smartphones. In recent weeks, I’ve had multiple transactions where sellers dispatch items via Royal Mail, only for the parcel t...

Hi I think someone is trying to scam me it has happenes four times now there was one just now

I have had orders that never pay they are always from new member name asking how quickly I can send as its for their "mom" they tell me they live in the USA but their mum lives in London and im supposeto email her they send a photo.of a email address...

Incorrect listing information

Trying to contact ebay js like pulling teeth. Listing states buyer may accept offers when I have paid extra for a reserve price.

Restricted Adult Items Policy

Ive just had a coin removed by Ebay because it has conflicts with the restricted adults items policy.There are other sellers on Ebay selling the exact coin. Is there any way I can appeal this decision.Thanks

Item not in purchases

I purchased an item last week, I have gone to check status in purchasing and it is no longer there to see. I have an email received Friday stating it has been shipped? Could this be a fraudulent order? Any advice would be appreciated

Buyer by a buyer

Long story short, I sold an Apple Watch, the buyer then requested a “Returns Label” I asked if there was a problem to which he claimed it was a FAKE, I sent him the original Apple receipt which matched the serial number on the box (that I packaged it...

Why is it taking 24 hrs for my items to go live?

Every time we list an item eBay says 'congratulations your item is live' but in actual fact no-one else can see it for 24 hours. Why??This has only been happening for the past few months. Items used to be visible instantly. Mega annoying, especially ...

Account restricted or banned

I think my account may have been banned I cannot access anything or look st my messages to even see if I have if anyone can help would be appreciated

Can not list my item!

Hi guys, I’m trying to list my Links of London chain, put all correct information but message comes up ‘ invalid condition id !’, what does it mean and what shall I change ? Please advise, thanks

Posting items on eBay

What can I do to be able to post items on eBay as a new seller? I am unable to post items for sell

Return address

I'm in dispute with a purchase and PayPal have agreed a refund. The seller is ignoring me so I cant get a return address. PayPal want proof that I've returned it before tbe action the refund. What can I do?

SKU - 2 questions

FirstDo I need to have a shop subscription for SKU feature? Or it`s enough to be business seller?SecondI read on ebay page that SKU or listing after not selling for 12 months is inactive. Currently I use SKU to know which shelf/box is my item located...

IMPORTANT MESSAGE TO BOOK SELLERS

Please, please, could you include one picture of song titles from each song book you have for sale. It is so eye straining, searching through the many books for a particular song, which would, if I found the song/s I was looking for, I would be more ...

Tax details is this a scam asking for my tax details

Is this a scam asking for my tax details. Only just received a message and been on here for 12 years.

Resolved! Is it possible not sell to users with 0 feedback / new users.

Is it possible to do this kind of setting?A few new users with zero feedback purchased items from me and never paid. I had to wait four days before I could cancel the orders.All my listings are set for immediate payment, but somehow, when they go thr...

uncollected items

I've sold two items within the last year on a 'collect only' from home basis that have been paid for but not collected. One buyer communicated briefly to say he was out of town but his daughter would collect but never communicated further, the other ...

Withheld payments

Ebay has not paid me for item I sold two weeks for £240 and have sent me a message stating ( your buyer has reached out about their order ,since you used simple delivery we'll work with your buyer directly on any delivery related questions) I've emai...

Is the £10 packaging credit a scam?

Hi, I have subscribed to a featured shop at the end of June 2025 and have only received 1 x £10 coupon for ebay packaging as part of having a shop. I contacted customer support and was told that the coupon is for July 2025 and I shkuld get August's b...

Account Restrictions

My account is restricted and I can not get it resolved. The time line of events are roughly as follows. I bought a product. There was a mix up with the mail but it arrived after the refund had been issued. As a sole trader, I asked how I can pay them...

iPhone sale

Hi people i recently sold an iPhone and the buyer paid £126 I got £118 after the fees etc. the buyer initially wanted to collect as was willing local but then asked me to send special delivery as they were heading back to Carlisle for work. as such t...

Mark a sale as delivered when buyer collects

I there a way to mark a sale as delivered when the buyer wants to collect in person?

On Holiday?

Hi All, does anyone know how to set all my selling items to "on Holiday" mode? thanks

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

Evri drop off

Happy using Evri as an alternative to RM, but every time I drop something off, I have to type my email address into their barcode reader device. Is there some setting on Ebay that I am missing?

Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.

I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...

Buyer gone silent on me??

I had an item on a 6 days listing. With 4 days to run I was messaged 4 times by a buyer who said if I put a buy it now on the item they would collect that day.To cut a long story short it was complicate because they'd put a bid on which meant I could...

Global Shipping Programme GSP Not showing Germany Sweden and others Turn Off?

Hi all, Has anyone got information on the global shipping programme not showing for Germany or Sweden on items? they seem to have been removed from the list with no indication or notice, much like the USA was in recent months, that was due to the tra...

The new notification’You did it!’ on every new bid is obnoxious

A small gripe I know, but sick of seeing it. Oh thanks ebay, thanks for the head pat.Bring back ‘You have a new bid’ or whatever it was.

Resolved! harassment and intimidation advice please

Last week ( I used to buy too many handbags I won't use )I listed a lot of bags but there were no watchers. Now I have checked today and virtually ever one has a watcher but no option to send an offer.Am I right in thinking it may be someone I had to...

Resolved! Buyer is Collecting so I've refunded the p&p but e.bay wants a tracking number before releasing fun

Buyer was charged p&p but is collecting the item. I've refunded the postage but how do I let e.bay know when the item is collected so they release my payment?

Creating a listing - postage fee wrong

Hi there. When I preview my listing it shows the postage as free even though I selected buyer to pay. Is this because I did a buy now option or will it show as buyer to pay if I actually list it? Thanks

Selling restriction due to Service Metrics – looking for advice from other sellers

Hello everyone,I’ve been selling on eBay since 2018, with 100% positive feedback and nearly 4,000 active listings. Recently, my account was restricted from selling due to my Item Not Received (INR) metric showing 3% (3 cases out of my last 100 transa...

Resolved! How do I cancel a sale before it is sold

I have had an item up for a week and no bids (is only a cheap item) and have decided it is not worth the hassle so am getting everything together for charity shop. I want to cancel the sale but option to cancel, end or delete the sale does not appear...

Simple delivery postal refund

Can anyone share some insight please, there’s a few things I’m trying to understand with ebay simple delivery. (Private seller account here)1. First off how long can it take to receive a refund from postal label, its been 23 days as of yet since i fi...

Account blocked

My account got blocked suddenly after i hired a virtual assistant and give him a team access to manage the account. Without giving any proper reason ebay permanently blocked my account. Is there any email or official contact where i can contact to re...

Ebay Policy Violation - second in a year

I have had a second policy violation within 12 months on different items. What, if any, impact does this have on a business account? TIA

Cond by a buyer and ebay

I sold a portable dvd player on here all still in original packaging as new. Only used it once. Was working 110% have plenty of photos of it working in 3 stages and all accessories etc. Guy buys it, send it out. He kept it for 28 days then on day 29 ...

Wrong tracking number

I’ve made an error when inserting tracking number to a sale I made. Can I edit the tracking number on eBay rather than wait 2 weeks to get paid . The item has already been delivered.

Buyer asking for a £5 refund

Hey everyone Just need a little bit of guidance as I don't know if I'm missing something but I do have my own conclusion. A posted an item with a Buy now price of £180, then incorrectly countered with the amount of £185 when it should have been £175....

Changing a tracking number

Hi. I am quite new to selling and worried I’ve made a boo boo! I sold a £300 item and the buyer paid straight away, I downloaded the label but saw they had only selected standard postage which would not cover the value of the item, I asked if they we...

Resolved! HMRC, 30 items limit

Hi,GuysSorry to say I will be leaving ebay soon due the 30 items limit.I won't be giving my national insurance number to anyone, its a ridiculous rule, which hasn't taken into account people who sell coins, stamps or like myself records a collection ...

Funds pending

eBay says i will have available funds on today's date however I still haven't got the funds into my eBay balance anybody know what time this will go into my available funds?

Help

Hi I was sold eye patches they were out of date the use by date was covered by a sticker with a false date on I used three days in a row when my eyes started swelling then I noticed a smell this is why I checked use by discovered the above ?ebay ,the...

selling fees

Is anyone having the same problem as me. I think we are allowed 300 items a month for free, any more than that and they start charging fees. I normally relist in bulk quantities, say 60 items all in one go. When i do this i always check that i am not...

packing adana printers to send abroad

Hi, does anyone have experience of packing very heavy items abroad please? I have sold 2 Adana printers and accessories to someone in Hong Kong. I advertised them for collection only and i don't remember including international postage, and i told th...

Resolved! As a seller I want to opt out of click and collect but cannot work out how to

I have tried to find out how to opt out of click and collect as a seller but have looked everywhere on how to do it can anyone give me any help ?

Unable to mark sold item as collected.

I've recently sold a motorbike, it has been paid for & collected. I have no drop down option to change the listing as collected, I'm only able to mark as dispatched. Any ideas?

contacting a seller

Need help contacting a seller so I can view an item before I purchase it

buyer has won payment dispute

In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...

Blocked buyer who should not even be alowed on ebay can still view my items and try to send message

TRAMP YA NEED TA KEEP OFF THEM DRUGS AND KEEP OUT THE SKIPS YA LOW DOWN BUM 31 QUID A A HA A A AH EAEH H H OO OHO O He is known to a lot of people as vermin and tries to con people and send much ruder messages.

Evri lets us down almost Evri time.

Evri lets us down almost Evri time. It has taken two weeks for an item to be delivered and this after several emails and AI chats with Evri Customer services when they just send you round in circles. Very frustrating and time consuming.The seller lef...

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

Fake DeWalt Power Tools

How are eBay allowing the sale of numerous fake DeWalt power tools in direct contravention of their own policies and the law? The seller has a significant amount of dodgy tools and is passing them off as genuine.

How to organise sold item for collection?

I sold some very heavy items, listed as collection only, but when I try to give my contact details to buyer it doesn't send. How do I do this please?

Collection Code on 'Collection in Person Only' item?

Good MorningI've sold a large 'collection in person only' item. The buyer has paid, but is sending a national van & man company to collect. 1. Since the buyer has stated in eBay messaging they will not be present (it's too far away) they will not be ...

Ebay Filter format change

Has anyone any idea concerning the thinking (used loosley) behing the change of filter format etc>?It's simply impossible now to put in certain criteria !Why oh why do these people do this ? It's unusable now for me.I think (hope) they've shot themse...

item sold but then listing got violation, is it ok to ship

i sold about 20 of the same item but then today got an email saying "VeRO Unauthorized Listing Policy violation" and after appealing it, it was denied so have no choice but to end the listing. i still haven't shipped any of the orders i sold and i ju...

Problem ordering

Hi, I have been trying to order from a company called Rochdale Printing for the last couple of weeks. When i place the order into my basket and try to checkout it says this seller currently isn't taking orders. Has anyone else had this problem and do...

Bought a used phone but the damages was undesired and mislead

I bought a iPhone 13 and he told me it was repairable and convinced me into going through with the order once I found out how damaged rhe phome was, I got the phone I’ve taken it to multiple phone shops and they’ve all said it’s not useable or repair...

Printing up ebay accounts for tax return

Hi Please can someone tell me where i have to go to , to down load my years accounts in order to submit them to the tax office. I used to find this easy to find but am getting increasingly frustrated at finding them on the site. Many thanks Guys

Collection Issue

Good Morning, my buyer bought a collection only item and is being very difficult regarding arranging collection. I had previously given them days and evenings when I was available but they do not respond. Then out of the blue will say can I come now?...

Simple Delivery overiding option to use LETTER & overcharging for LARGE LETTER

I can see many complaints about how Simple Delivery is actually delivery due to labels not printing or Q code and barcode not scanning onto the Royal Mail Horizon system. And now can also see many complaints that it is OVERIDING the option to list an...

Contact Ebay

Hey Everyone,I have had this account for an year now. Got good feedbacks and delivered best to needs. In between I had a few defects due to unseen circumstances related to Medical. I cleared them with eBay. Now it's been over 4 months and I still can...

EBAY policy changes

At the moment I feel that EBAY are changing their policies like Trump changes tariffs. So difficult to keep up with . Simple Delivery is a nightmare as EBAY allocate their idea of what postage should be which can be removed from reality. EBAY Decides...

Have not received replacement

Earlier this month I ordered a costume and when it arrived it was a lot smaller than expected. I contacted the seller asking if I could exchange for a larger size. I explained that the item had not even been tried on and I could send it back so they ...

Ive just had a Wonderskin lip stain removed due to "policy violation".

I've just had a wonderskin lip stain removed due to "policy violations". No idea why. It's a genuine article and not a scooby why ebay would think otherwise. Any ideas how to contest this?

Can't use my acout

I can log in,but can't use my ebay account,it's saying error or invalid topic.What's wrong and what to do.

Can’t sell anything

I’ve not sold on here in nearly 10 years and have tried to but got this message back.. You're no longer able to sell on eBay It looks like you haven't met the minimum requirements to sell on eBay, which means you're no longer able sell on the site. Y...

Wrong item sent

I have sent the wrong item to a buyer. What's the best way forward? Any suggestions welcome.

Do watchers get a notification of a price drop?

Do watchers get a notification when I revise a listing and drop the price?

Ebay asking for verification (again!) VIrgin Money account

Hi i'm asking on behalf of a friend who is relativly new to ebay (25 feedback) He has bought items on ebay and just started selling a few items . He had no trouble paying for items, he set up his bank account with Virgin Money , with no trouble but n...

seller requests a video of item to check malfunction, but needs my personal email to send it

Advice please, seller requests I send a video of malfunctioning item-probably to check that I am using it properly? Happy to do do but they need my personal email so I can send it, not happy about communications outside of Ebay. What should I do ?

where.......!!!!! is item located...........

noticed on items i,m looking at it say 30 miles away or 60 miles awaywhy have,nt we got the name anymore like st austell or ormskirk

Discrepancy between eBay desktop and eBay mobile app

Hi, Just wondering if anyone else is facing or has faced the same issue as me. When I view my shop on a computer/laptop its shows all of my 204 products. However, when I or anyone else views my shop on mobile through the eBay app, it says I only have...

I have 3 bids currently,if I win the first one,I will buy it, what happens if I win other bids after

I have 3 bids currently,if I win the first one,I will buy it, what happens if I win other bids after a few days.will I have to pay? Thanks

Non payment of items

Hi thereI listed an item where the buyer didn't pay. I relisted the same item and again it sold but the but no payment. I checked their details afterwards and ut appears they'd only been on ebay for a few days. Is there anything I can do as its takin...

I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

Zero feedback buyer

Hello, I have recently sold a reasonably high value item (£600), I have selected the appropriate postage option for this (Royal Mail Next Day 1pm). So the thing is, the buyer has zero feedback, the username kind of matches the name of the one on the ...

Mobile phone

My phone is under 1 year warranty, i bought it December 30th 2024 and it's now faulty only 7 months later. Can I return the phone for a replacement, a refund or to get repaired, please advise, thanks, Ian

Is it okay to submit parcels one day late

I was supposed to submit it by the 16/07 which is today but the printer level has run out and told me to come tomorrow. Can I still submit the stuff or will eBay refund the person who bought it

Why do I stay with Ebay?

I've been with Ebay for 20 years. Why do I stay with it?Nothing sells and if it does I don't get any wretched money for two weeks or more.No wonder that nothing sells. Ebay automatically bumps up the price on everything.

I am triying to update a fixed price item by adding further details to the item description

I am triying to update a fixed price item by adding further details to the item description but eBay will not let me

Seller offer expiry/making or receiving other offers

Hi everyone, quick query: I have sent an offer to a buyer who messaged me about my item for sale and he hasn't responded for 2 days. I have now been messaged by another buyer who I'd like to send an offer to but I'm not sure I can do that until my of...

simple delivery

Simple delivery .I just can't do it. I don't have a smart phone,or a printer. When a buyer has paid the only way I can get their address is to click on pre'paid label .Then ebay takes over with all the add-ons even vat. I get the label on my PC.but t...

Why are some offensive racist terms ok, even when complained about?

I live in UK, but have Native American heritage... whilst looking for something else, I noticed widespread use of a couple of terms- "redskins" (not the football team), "red indians", and "squaw".Just to focus on the word Squaw- it is an incredibly o...

VeRO Dispute On Grounds of Parody

Hi, I'm a seller on eBay. I've recently received a VeRO dispute for one of my listings that has been up for years.It is clearly parody, and not an original, as it features several elements that distinguish it from an official notice.Can I get some he...

New Ebayer purchases two items both with individual premium postage

I am due to post two items out today to a New Ebayer - the same day they opened the account they purchased two diferent items - 1 = £25.00 ( PLUS PREMIUM POSTAGE ) 2 = £170.00 ( PLUS PREMIUM POSTAGE ) The seller never asked to combine the postage nor...

Waiting for buyer to collect from post office

Hi, just wondered what the process is for receiving funds after sending an item where the buyer wasn't in to receive the parcel. What if they take a week or so to actually go and collect their delivery from the post office - do I not get my funds unt...

Scooter sale warning notice

Can anyone advise me how to sell an E scooter for spares or repairs please. Every time I try to post the advert it says I have to include a warning sign about not driving on the roads. I've copied their statement and included it in the item descripti...

buyer protection fee

is this buyer potection fee even legal ???consumer rights are there for everyone to shop with confidence. theres even distance selling rules in place.getting money back is a right you already haveWHY ARE WE PAYING FOR IT

Order cancellation

Cancelled an order before it was dispatched, in fact in a matter of minutes after ordering when I realised it wouldn't be delivered in time, but my cancellation request was rejected, as a day after I cancelled the item was posted, the seller hasn't g...

How do i change a cancel request

I've ordered a technics hifi from a seller and I mistakingly put in a cancel request...how can I change this cancel request and still go ahead with the sale?

Can’t add to basket

For some reason I can’t add any products from this seller to my basket. It’s a seller I’ve used in the past. I’ve spoken to them to check if there’s a block on my account but nothing their end. How do I get it fixed?

items wanted

is there an items wanted section / category on ebay ?

Ebay

Has anyone else noticed that Ebay have just stopped giving about there sellers. Whenever i speak to them they are not helpful and just read off a script. If you question anything they can get rude and aggressive on occasions. Do they not realise that...

Resolved! Price

Hello, I'd like to understand why the price shown in the listing is never the same as the one I set when I created the listing.

Notified by e bay of policy violation

A new boxed item I listed has been rejected as a policy breach as it is classed as medical and requires a prescription. It is not a prescription item.Why then are there numerous identical items listed by private sellers.

genuine products sold by China and In UK Website

Are the food sales regulated in UK? I prefer the website regulated by USA and not UK.The company imported the black grass jelly did not realise the products might not be genuine. I have seen Lan Zhou made noodles. But this is wrong spelling for the a...

Resolved! Change of address complications.

I have just informed Ebay of my new address. they have put a block on my account until i provide a photo ID. I am 74 years old and do not have a passport or driving license or any photo proof. What can i do. I have been with Ebay 14 years , can anyon...

Makita hand router

I recently bought a makita hand router and have just been told it is a fake, the advert said it was a makita, I have put it next to a colleagues original makita and there is a difference, it is fairly close but it is different, and on closer inspecti...

How i can report a user about a scam who never shipped my item

Hello how i can report a user about a scam who never shipped my item becouse he delete the page of item for who i paid and waiting half year to shipped now i cant see option to leave feedback or to report becouse when i go to purchase and open the it...

After 9 years of selling... You stop 2nd class sigh for.. My account will now close.. Big mistake

NO 2ND CLASS SIGHN FOR.. My account will close

Resolved! Click & Collect extension for a collection

Hi,I placed an order item number 14580118624 which has been delivered to the collection point on 6th July and it's being held until 13th July.The problem is I'm not able to get there to collect it until 14th July the day after the delivery window. Is...

Finding a trustworthy van driver to collect my purchase

Does anyone have advice how to find a trustworthy person with a small van to collect a heavy item for me?

customer return my part broken after used 2 months time

Hello this customer bought from me turbocharger and atfer 1 and half time send me turbo back broken by his air bos runn some small stones and hit and damage front of my turbo that was bad fitting by cosutomer. customer can not proof his invoices that...

used swimwear

Hi! I am looking to start selling some clothes on here and part of what I am looking to sell are used bikinis and swimming costumes. I have been doing some research and am receiving mixed messages from different sources about whether or not this is a...

Resolved! One last item to sell then I am done I quit

So the day I gave my ni number. I new I had sold my soul to the devil. I absolutely wish I hadn't done it. But i needed money. I promoted everything and sold everything I could. I have one item left to sell then that's it. I also don't like this new ...

Problem with pictures not matching item description

Is there any problems with eBay, as when I do a search, for saying a socket set, the photo doesn't match the description

shipped parcel with my own shipping options

hi i shipped a parcel with dhl on my own without using sellers label of return because he provided options to ship only in america,i have failed to add shpping tracking number because its not providing an option,please help on hoe to add a tracking n...

Hand delivery to eBay hub in UK for authentication and onward postage to buyer

Hi there, I have a valuable package to post to a buyer and wondering if I can hand deliver it to the eBay hub in the UK (to be authenticated and then sent on to the buyer) rather than posting it to minimise risk of potential damage/loss of item? Many...

Stupid

I've got an item I paid £1300 for when I try to sell it with a buy it now its comparing it to older cheaper stuff and won't let me go above £144.43 I've been going round in circles for hours first it was £28.37 now this 勞勞勞勞勞勞

SALES where have they gone...?

Hello ebayers!Looking for hints and tips to drive sales other than the obvious. i.e Promotions, Coupons to followers etc.My sales/traffic and clicks have declined by 40% in the last 6-8 weeks. Anybody else seeing this trend? Sometimes I feel its an u...

Questions about selling perfumes...

I have a number of old discontinued perfumes that I would like to offer for sale, but I know that I cannot list them in the Health & Beauty category as that is only for new items. Is it allowed to offer them in the Collectibles category (Vanity & Gro...

Resolved! Violation

Can someone please tell me why my ad has been removed?

Resolved! Hi, a seller has received a parcel broken. This was sent via eBay postage. I have contacted the carr

Hia buyer has received a broken item that has happened during transit. I sent this via eBay postage through Evri. I have contacted Evri with photos of the damage, who have responded by saying it’s up to eBay to sort as it was sent via EBay postage. E...

Unable to purchase

Unable to Purchase

Searching

Anyone else having issues clicking on categories and getting error messages?

Need help with MIP

This is what we have done so far,I am reaching out regarding an ongoing issue with bulk uploading my products from a 3rd party to eBay using the Merchant Integration Platform (MIP). Despite following all available guidelines and uploading all require...

Cannot Update my own Delivery Options - This is Ebay's downfall now for sure

I sell old Stamps on ebay (well, I did till now), and I recently got a message from a buyer asking to help out on shipping.....didn't really know what he was talking about.....but I checked all my listings and every single one has changed to Simple D...

Resolved! Confused about mixed messages

Could I ask please ?....In a recent response to "Buyer not Paying" 29/06/25, there were a couple of responses given different information. ..One saying Cash on Collection was the only way to pay.. and another saying Must pay through Ebay before viewi...

Account restriction and suspend

Hi guyshope all are goodactually my ebay account is 3 years old recently from last month i convert it to buyer and used it1 month it works fine but one day I received a mail that your account is temporarily suspended contact help and support then i c...