Member To Member Support

Ebay havent paid me - They were suppose to pay yesterday no money has been paid and yhe buyer paid f

Ebay havent paid me - They were suppose to pay yesterday no money has been paid and the buyer paid four days ago

Samsung book 3 360

Laptop ordered on 5th September still not arrived. Delivery dates keep changing you said the case is closed 15-13533–43494 please update me on what is happening

wanted to return an item as not wanted. Seller will not agree to it. We have now found a fault with

I wanted to return an item as not wanted. Seller will not agree to it. We have now found a fault with the sat nav. the case is closed. What do I do next. Many thanks Adam\

Can’t find Movement Reference Number (MRN)

Hi, I purchased an item from the US and delivered to the UK. I had to pay custom tax and the item was wrong item. I need MRN to claim a refund from HMRC but I don’t see it anywhere on the package or labels. Where can I find it? The local courier was ...

Selling

So as many are aware, the selling feature was down for a while on 22/10/2025. It appeared to be resolved, mid day roughly. Currently around midnight when trying to list and make templates it’s riddled with bugs.* not editing listings, reverting back ...

Seller Won’t Refund Overpaid Postage – What Can I Do?

I need some advice on a situation with a seller. I made offers on 8 cheap vinyl records and selected Collect in Person because the seller is in the same town. When the seller accepted all the offers, eBay automatically took payment including the post...

order cancelled but still charged me shipping fee

The buyer wants to cancel the order after I purchased the shipping label, after cancellation the shipping fee is still charged

Postage

I have a buyer wants to buy 3 magazines off me , One purchased and two i need to relist , however when I go to relist the 2 it wants me to charge the buyer for postage or wants to charge me for the postage , How do I do it so there is no postage

Evri have failed to deliver my item to the customer who bought it.

Customer bought an item, posted as usual through pre paid label and evri. Evri said several delays (broken down vehicle was one reason), then that the customer wasn’t it (it was a shop), then that I’d requested it to be returned to me (I haven’t). Ho...

Sold item will be too big for Royal Mail but can't change to DHL

Hi all, I've sold an item and the package is 51cm x 40cm x 65cm. I don't have any scales but it's also heavy.Ebay simple delivery has picked Royal Mail when DHL is going to be required. There's absolutely no way I can see of changing this. They'll tu...

Bought an item that said it can be shipped, but cannot pay because ebay says the item cannot be sent

So I just won an auction that I though can be shipped to my location, I remember reading a message that said it can be sent in the postage. I don't remember what it said exactly but I bid for the item and won. Ebay wont let me pay unless I change my ...

Scammed

I’ve been scammed and eBay and PayPal will not help me . Purchased a electric scooter which then got removed for a violation on sellers side . which then I contacted the seller and tried to resolve with him he said it’s not coming an to raise a refun...

Counterfeit items

I believe that EBay is complicit in selling counterfeit goods. Ebay thinks that when buyers receive a refund that the problem is solved.Many buyers will not recognise that an item is fake.Ebay takes honest feedback in regards to counterfeit items at ...

Bulky and heavy furniture courier options

Looking to sell some large furniture - Dresser, table, tv unit, nest of tables and not sure how to organise delivery option. Do I need to look into courier costs etc or does ebay work it out on my behalf with buyer choice on specific courier and cost...

Update and problems with surch items

Hi. I just update the version and have a problems with surch/filter items. For example I filter trainers Adidas but the program shows me brands of trainers includes Adidas as well. Is anyone have this problem? Many thanks!

Updates

Why is every “ update “ absolutely , riddled with bugs . can’t add photos now ! Ridiculous

Genuine item been removed by eBay

I put a genuine item on eBay to sell a few weeks ago. eBay decided to take it down because they seen it is not genuine when it is

Resolved! In the process of purchasing a Vintage Watch

I have been negotiating with the seller for a couple of days - the offers I have made have been refused- but I have not heard directly from the seller -(or did he come back with any counter bids)- I today after my last bid was refused - managed to sp...

How do I mark and cash on collection item as paid ?

I sold a trailer which was collected today and the buyer paid me in full in cash, how do I mark the item on eBay as paid ?

Item not available in my area

So recently tried to purchase a couple of items and I keep getting the following warning... "Unfortunately, this item isn't available for purchase in your location.(e281662-1260494x)" What is going on here? One of the items is a repeat buy. Ive had t...

Posting items

I have sold items and posted them but can not see how to change the item from awaiting posting to posted.

Evri tracking not updating & not collected from shops since sunday

I dropped parcels off on Monday, watched them all get scanned, put email address in hand held terminal. Nothing updated immediately like normal (on here or other selling platforms) so in my head I thought it'll update when the van collects later, but...

Why are you killing my US Business with that Customs Blue Banner?

Ebay, I just found out by chance today from a US buyer that you are putting a banner on every one of my listings saying that US buyers will have to pay customs fees on the item. This is only true for some goods, depending on their duty status and whe...

Selling

My eBay account will not let me post items to sell no restrictions on my account Get halfway through posting item then can’t go any further

Item not received _ how does it work.

I order something that was reasonably expensive well to me it is, over one hundred pounds. Evri have lost it, well it got to our local depot then disappeared. Won't discuss any further, chat bot says case dealt with, won't reply to emails at all. Sel...

no protection for sellers when buyer claims refund through payment institute

we sold an engine to customer customer states wrong item sent correct item sent ebay says send return label engine comes back not fixed to the pallet smashed up payments on hold for upto 8 weeks ebay states nothing we can do as its in the hand of the...

Postage on selling listing

Am trying to list an item for sale but despite choosing Royal Mail Simple Delivery the listing preview shows Free Postage to buyer. Can’t seem to change this, any ideas? Thanks

Calls not coming through

How do I change my iPhone settings to allow eBay’s customers service to contact me as calls from eBay not ringing or going elsewhere on my iPhone ?

How to keep listing alive

Hi, I wonder anyone has the same experience. I have created a listing with the change from ebay (e.g, $0.12). When the listing is out of stock for some time, ebay will delete the listing. Therefore I need to pay and re-create the listing again when r...

UPS Major Issues. Do NOT ship to the US

If you sell to the US, I would strongly recommend that you desist from doing so. I have had wonderful experiences selling to the Americans over the years, but these latest tariffs have created a nightmare. I sold and shipped a WATCH, via UPS, (the ON...

Withdrawing funds

Hi, I have sold an item, and the funds are showing in my account but when I try to withdraw them it won't let me. Does this usually take a few days?

Seller shipped item with 50+ parts missing of 260.9

Can anyone advise me how to make a complaint against a seller which is now time expired under ebay T & C?

Resolved! Best Offer Discount codes

Can you still use discount codes on Best Offers.

Evri website says I have have requested the return of a parcal I sent to a buyer but I haven't

The Evri website says I have have requested the return of a parcel I sent to a buyer but I didn't request this return.Clearly the buyer and I are confused. The help function on Ebay isn't clever enough to work out what to do or where to direct me to....

Best Offer Discount code

Can I still use discount codes with Best Offer. Or do I put in my Best Offer minus discount code.

Sending to another country with Simple Delivery . What happens?

I am a private seller in the UK. I have a low priced item for sale. A potential buyer has asked if I can send it to Ireland. As it is going through Simple Delivery, I am not sure how to respond. I assumed that , if he lives in Ireland, he would autom...

USA buyer can't see my listings

I'm a UK seller using Gsp and a buyer from USA messaged me to bundle some items together , I did so and I also enabled global shipping but the buyer is unable to see my listings. The buyer messaged saying when he uses the link to the UK website I sen...

Oversized item

I have just sold an item and was supplied with a QR code for Royal mail. When I reached the post office I was informed that the QR code was invalid as the parcel was oversized and I would have to send via Parcel force. I've sent the item via Parcel f...

Simple delivery - right price showing on preview. Wrong price showing on listing.

For the last couple of months it has been hit and miss when I try to list. I send the same type of article, same weight, and the price I've been charged for simple delivery with Royal Mail is £2.72. It was £2.70 but I take it the price has gone up. W...

CURRY EBAY PURCHASE

Item was purchased in early 2022 . It was a Hoover Washing machine installed in my first floor flat flat . The waste water tube was spilt and leaking water into ceiling cavity in flat below from early 2022 to April 2025 when split plastic pipe was no...

Every time i leave Neutral or Negative feedback it is removed within 20 minutes!?

Not a fan of having to leave Negative feedback however I think it's necessary to warn others of bad selling practices. However Over the last month I have had to leave Neutral or Negative feedback on 5 occasions (purchased over 200 items) These feedba...

Block a buyer

I’m having issues with a buyer who hounded me with 24 messages in 2 hours because I hadn’t sent his item immediately although I was still within eBay’s postal time. He threatened to cancel his order so I did it for him as wasn’t prepared to deal with...

return request from buyer

I sold a live coral by auction and the buyer lived in Northern Ireland. I told him I wasn't entirely comfortable with sending a live animal (needing to be kept warm) that far and had stated in item description that postage was at buyers risk! Accepti...

Like many posts on here I am unable to access the Orders to dispatch todays orders

As title saysAccessing the Orders screen just gives me a red circle with an exclamation mark. I see many other posts with same problem but I am also unable to reply to any of them saying I have exact same problem.

Evri has told my buyer that I've requested they return the parcel to me...

...but I haven't requested the parcel back at all! Have Evri lost the parcel? Has anyone had this? It sounds like I'm getting my parcel back that I sent out 2 days ago which I'm then going to have to send again at my own expense.

Fake Pokémon Card

I recently bought a Pokémon card and it was fake yet eBay says it's not violation of their policy. Is this normal from eBay to allow this? After the seller became threatening and disrespectful. I have proof of it being a fake yet nothing is being don...

No postage facility

Yes like everyone else, eBay has a gremlin. Unable to dispatch as page is down..

app effed up on android devises

so the app has started playing up it doesn't show bids or offers nor selling my ebay is in effect not working so im guessing that fiddling by coders to justify their employment has occurred how about leave it alone ?i uninstalled the app installed it...

Cannot access Order Page is Ebay UK having technical problems ?

I can't access my Orders Page from the UK seller hub, as I keep getting the message"Some summary information is currently unavailable. Please refresh the page or try again later"I need to get my orders sent out today, please help !!

Awaiting dispatch

When I click on awaiting dispatch orders, there is a red error message and I can't access our orders. Please advise.

ebay uk app selling section is not working

Technical issues

Hi I can't access selling and it keeps saying network error try again yet my phone works everywhere else. So is there any issues please.

Ebay UK Down?

Trying to access orders etc via my profile and its not working. Just get an red icon indicating there is an error.

lost item - evri

Hi I've recently sold a watch and posted via EVRI.The watch is lost in transit.I've given the buyer a refund as it's not looking like it will show up.I've tried the evri chat and called but just get told. we are looking into it.How do i claim the wat...

Not give my funds

Theh are keep say 100 day git wait but pay studying

Team Access issues

We have a few staff members within our business managing the day to day running of our eBay account, so we decided to set up Team Access for these staff members to bolster our security (so that if one of them left we didn't have to change the passwor...

Account restriction - due to falling below the limit of cases opened with eBay having to resolve

Hi, how do I remove the restriction from my account. I am unable to liste anythign, make any chnages to live listing and its fustrating as the only thing I can see if that my seller performance is below "standard" based on the fact that I had 3 cases...

EAN Number

HiI have just opened a business ebay account and I'd like to start selling my homemade items, however it won't let me finish a listing without a EAN number, I don't have these and there is no option of "does not apply" please can someone help me get ...

POSTAGE OPTIONS

I have one product that customer can buy 1 or 4 , it is free postage from ourselves but we can only do this on 1 or 4 products not anymore.How do i restrict the individual customer exceeding that option?Example:Ordering 4 of the packs of 4? At presen...

Seller not responding

I bought and paid for an item on the 13th October 2025, last delivery date was 20th Oct, but the seller has not posted it out to me. After 4 days of waiting I sent a message asking if they were sending it to me, but got no response, so on the 19th I ...

Seller fraud money

Hi, i've received low quality defective parts. Returned them and seller (chinese) refund just half the money. They do that often what is against the law. Is a fraud. No idea how to contact ebay.

Closed pages and purchasing from them before they are shut down.

I have ordered an item, now it says that it has been sent and has three more days to arrive, now I know that I am slightly early, but the page I ordered from has been closed down for a policy violation, what do I need to do if the item doesn't arrive...

I am trying to contact a seller

I can't see how to do this within ebay. My product has failed within guarantee and I want to return it.

Seller Protection

Subject: Follow-up Complaint Regarding Order No. 06-13617-16372Dear eBay Support Team,Good evening.I am writing to follow up on a complaint I submitted on October 17, 2025, regarding Order No. 06-13617-16372.The item sold was a nitro engine for a rad...

When listing an item it keeps pulling through my old collection address & I cannot change to correct

When listing an item it incorrectly adds my old postcode & I cannot change to correct postcode? Have to delete listing & obviously cannot do collection as wrong address pulls through? Thanks

Simple Delivery

Simple delivery keeps getting my size of item wrong.Not on all ocassions to be fair, but on the majority.All my items are small pacel,but simple delivery keep using large letter.Why?All my mount listings are the same so there should be no difference....

Help with missing click and collect parcel - Evri

On October 7th I ordered an item for delivery to an Evri parcelshop for click and collect. Seller dispatched the item on the 9th using simple delivery, estimated delivery at that point was the 12th. After the inevitable Evri faffing about, on the 14t...

Purchased item not working properly after short period of time

Purchased item not working properly after a short period of time but I can't find the seller on eBay

Resolved! Money on hold

Hi,Sold an item on eBay, first time.Item sold on 17/10 eBay saying money will be in on 22/10 say they are holding to verify my account. How long will this take, it's the 22nd today and money not been released.Thank you.

Motorcycles not actually For Sale, Just an Ad for another Auction!

When searching for some products to buy, particularly classic motorcycles, there are so many listings that are just an advert for another third party auction.I find this infuriating. I thought this site was to buy and sell stuff, not to advertise oth...

Verification ID not being accepted

Ebayer for 15 yrs but recently had account on hold for payout due to confirmation of ID.Unfortunately my passport was just out of date, so only other option as they wanted government issue documents, was my driving license, which is UK old style, but...

Buyer has NOT paid

I recently sold a LEGO Bundle Joblot for £13,000. It had thousands of views and hundreds of watchers. Someone bought it and then around 2 days later cancelled the order. Is a buyer obligated to pay for an item that they buy, because surely they enter...

Resolved! Buyer unhappy

Sold second hand double heated seat and driver seat for for transit gave pictures said they needed cleaning ,he said hes found a tiny burn hole which I honestly did not see it must be so small but fare enough,while he was here we told him that there ...

Ordered x2 items, received x1, was refunded x1, but require both items.

Ordered x2 items, received x1, was refunded x1 but require both items. I ordered x2 Perlesmith VESA screen mounting brackets. I specifically needed 2 identical items for a project. 9th October - only x1 arrived. Informed seller immediately, no respon...

E Bay is CROOKED!!!

On 16 September I sent $500.00 for a TV. After not getting ANY contact from a 'seller' I made the decision to cancel. Now I find out that the seller who HAS my money is in position to NOT give me my mondey back!! I bought a 75 inch from Best Buy.. Th...

International postage - buyer has paid

I have made an international sale and the buyer has paid for postage as required by the listing. When I 'Get Postage Label' there is no postage label. Instead, it seems that I have to select and pay for postage. Why do I have to pay when the buyer ha...

Cars

Hi guys need help looking to bid on a couple of cars it won’t let me for some reason its keeps showing up this any information on how to change this.thanks

Customer in USA trying to pay for Item through GSP

Customer in USA trying to pay for Item 187643237674 but told we do not ship to USA, please advise as customer awaiting my response

Evri print label in store temporary down

Hello I have been contacted by eBay this afternoon to say that the evri print in store labels are temporary down. I have parcels due to be posted out by today and had them ready to post after work. I have tried to speak with the eBay robot but it’s a...

Courier not collected item

I packaged an item for DHL to collect Monday 20-10-2025 and was at home all day. At 4:02pm he driver was captured on my front drive CCTV standing on the drive but made no attempt to collect the parcel then drove off without leaving any calling card. ...

Security opt out

S there a way of stopping this security way of sending a code to my email so I don’t have to leave the page and go to my mail t the code but then have to log in again which is then lost so I’m in a loop failing cot then sends another code o unless I ...

I’m having trouble purchasing a saw blade, it wants me to prove I’m 18 years or older

Every time I put in my credit card details to prove I’m over 18, it keeps saying a problem has occurred and to contact ebay customer services, but how do I do that, I need to speak with a actual real person and not a bot

Ebay pestering

Ebay pester every day for me to buy things I do not want. How do I stop them?

Hi. Please could someone tell me what an 'Ad fee general' means?

Hi. Please could someone tell me what an 'Ad fee general ' means?I've sold an item and just spotted that £6.48 has been taken from the amount & it says it's for 'Ad fee general ' I have no idea what that is & why it has been taken. Please can someone...

Age verified postage - cannot change ?

I am selling a cutlery set, with knives. EBay has ended my listing. I have resisted, as collection in person only for now.how can you change the postage to age verified now that this new post system is here ( I cannot even increase the postage costs ...

I can't add photos from albums since the video update

Hi Since the latest update, that now allows you to select videos, I no longer have the option to access my albums.I only have the option of my entire camera roll. I can’t go back through thousands of photos to find the photos I have taken of ebay ite...

UK to USA shipping via Royal Mail via eBay - working yet?

For the last few months I've been unable to sell anything to USA because I use Royal Mail postage through eBay. I've got a pile of packages I've had to cancel and I'll tell the buyers I'll relist when it's working again. Is it working yet? Last time ...

Item not arrived. cannot appeal. What to do next?

I sold an item. Posted with Evri. Reached delivery depot and sat there a week. Buyer started a claim. Item suddenly shown as delivered a week earlier. Case closed. Item still not arrived. Ebay won't let me do anything. They say case is closed and can...

Simple delivery & combined postage with offers

Hi, buyer wants to buy several items which are included in Simple Delivery and benefit from combined postage. I’ve suggested adding to basket and checking out in bulk rather than individually in accordance with the guidance. However buyer advises tha...

Resolved! Combined postage with Simple Delivery

Hi, is my understanding correct that it’s not possible to use combined postage even if the buyer hasn’t paid yet? I’ve looked at the guidance etc but the various postage management options referred to don’t appear to be available. Any help/advice on ...

Refurbished Windows 11 computers

I have noticed quite a few adverts with Refurbished Windows 11 computers for sale. I also noticed that a lot of these computers are getting on for 10 years old. And when I checked if that those models were supported by Microsoft for upgrading to Wind...

Can a seller put the item price up on the item after you have made an offer

A seller advertised an Item for £59.99, I made an offer which he refused. He came back with an offer he would except, but he had put the item up by £10 to £ 69.99. Does ebay except that, or is it against their rules.

Faulty item

Hello, if a seller doesn't accept returns what do i do if the info i got from him was wrong, a tv i bought arrived today and it has a faulty screen, the backlit led lights need to be replaced.

Unsolicited email

Any idea how I stop these silly unsolicited emails from eBay, if I wanted to offer I would have done so

won item in US but unable to pay as eBay says they will not ship to UK

Won an item but unable to pay for it as seller does not ship to the uk they have international shipping and everything appear good there end but UK not on the list of countries they can ship to using the eBay international shipping any help greatly a...

EVRI

Hi I ordered a sofa it was sent in 3 parcels 1 delivered by DPD the other 2 was EVRI, however the EVRI ones was saying they was collected and now delayed nothing is showing up on tracking, is anyone else having this problem? thank you

Show transaction as completed

How do I show an item as having been posted to a buyer? I listed an item as collection only but a buyer asked me to send it to him which I did. The item is still showing on my selling page as ready for collection.

Question regarding delivery for fragile item

I have sold a fragile item (bathroom-style mirror). Original listing specified collection only. Buyer misread, and requested delivery instead. I am considering my options rather than cancelling sale and refunding. As unable to deliver via eBay, I wil...

Hi there Ebay have removed a listing stating it violates there polocies , it was model aero engine

Why have Ebay removed my model petrol aero engine , it is noo different to some one selling a petrol lawn mower ? tia

Buyer request refund, item not returned

So I sold an item late August, with a request for a refund on the last day of the return window, of which I offered a discount (subsequently rejected) so reluctantly offered a refund on the 6th October, giving a returns label. The item had been marke...

Sold item to buyer and they have chanhf mind

I sold a camera and the buyer is saying it is missing items. Even though I have listed all the items for sale and added pictures. They went onto another website and asked why mine did not have some of the items so they want a refund. I dont think I d...

Resolved! Request for Help Regarding Refund

After I purchased the item, the seller neither shipped it nor replied to my messages. This went on for about half a month, so I filed a refund request with eBay. Even after I requested cancellation, the seller still didn’t reply to me. Could you tell...

Issue with postcode preventing me getting a label

Hi, my buyer had extra letters added in the end of their postcode which causing me a problem generating postage label post the item out. I have contacted the buyer and asked them to correct it, so they have, but I still see the post code with that UK...

Do I need to return an item if eBay has refunded me via opening a case?

I’ve been refunded as the result of winning a case but don’t know if I should dispose of the items? There has been no returns slip

ebay. will not accept my payment despite sufficient funds

Ebay will NOT accept payment for my item although well over sufficient payment funds.

New or used?

I have some dance shoes I want to sell that were bought some years ago but never used. Can I list them as new, or do I have to list them as used (even though they are not)?

Why are none of my listing on ebay not one of thrm

Why are none of my listings listed on eBay not one of them is listed why is that

Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...

Labels

Sold an item but the link to postage label is not working.

vat on UK purchase

Hello, Please discard earlier message as "something went wrong our end"I have just bought a set of curtains from a UK and had VAT added.and he is unable to advise why.Can anyone advise please? item£10.65Standard tracked delivery£5.54VAT *£1.24Order t...

eBay Simple Delivery - eBay issuing partial refunds without buyer input.

I've seen this topic appear a few times over the past few months, and as far as I'm aware, nowhere is it written in eBay policy that they can decide to issue partial refunds and close the case. This is for items damaged in transit. It seems in cases ...

Hi

HiI want to speak to an agent

Payment

hi it’s first time I’ve sold them eBay I’ve printed off delivery label posted it have the tracking. is that all I do and once it’s delivered, I can check the tracking and then will I get paid? thank you

Delivery times to lockers / parcelshop

I have noticed that in orders, the delivery time is recorded as when the buyer collects the item from the locker / parcelshop, not when the item arrives. I have had several occasions where the item arrives within the delivery timeframe, then the buye...

When i list an item and press list at the end it cones up oops try again

When i list an item at the end where us says list with displayed fees it says oops try again. This has been going on for 2 days. Any help would be appreciated.

Trying to buy an item that's sold in the UK but the system doesn't allow it even if I live in the UK

Hello everyone.I am trying to buy an item from a seller in the UK. My only address is in the UK but at the checkout the system doesn't allow me to proceed with the payment, returning a message that says the seller doesn't ship to Aberdeen.... The sel...

Knit pro needle set

Post office has given me ref number for my tracked item saying they delivered it on Saturday , I was in all day no postman came to my house , I've tried to track said item and and ask for proof of delivery to no avail have not even got pictures as re...

Posted to Argos. I think buyer will need to pay extra postage fee

Hello, I am a long time ebay seller but very recent user of ebays simple postage service. I believe that I sent a small parcel with large letter postage. This item was sent to Argos so that the buyer can collect. Will the buyer be informed that they ...

Purchase History Report

Just spent fruitless phone call to ebay to ask why there is no option to print off a purchase history report as there is for sales. Was told there isn't one and nobody has ever asked for one. As someone who buys a lot off ebay I dont want to have to ...

Pre Order

Pre order item listed as dispatched before it is available for release. Seller advised the below.. I’m quite new to this so just checking whether this is normal? “We have to purchase the shipping labels within 7 days of saleWe purchase two shipping l...

Age verification doesn't work

Age verification not working even though I put in my credit card details and the chat bot is useless and no human is available even though it's between the hours they say they should be

Resolved! refund for postage label - buyer cancelled

Ebay charged me for the postage label for an item I sold. The buyer then cancelled. How do I get a refund for the label?

VAT ON UK Purchase

Hello, Just bought item£10.65Standard tracked delivery£5.54VAT *£1.24Order total£17.43 *VAT collected on this transaction based on

Resolved! Update on Complaint from buyer

Yesterday evening I had another email from this buyer saying they received the item 3 days late. This time the username was different to the first and at the bottom of the email it says Sent from Outlook for Android. The whole email says "I'm the buy...

Age verification, not verifying

The credit card I’ve been using for eBay past few yrs and recently to verify age, with no problems , now says there’s a problem, contact customer services , but no one can find out what The Problem is and have been with Live Chat several times over t...

Simple delivery is really messing things up

Anyone else having problems as a buyer or seller being forced to use EVRI, when the only every thing is that they mess it up every time? When buying I want to be able to choose which courier is going to deliver my item, and I cannot rely on Evri, thi...

new feedback not showing up

Hi hope someone has the answer I am getting positive feedbacks as the number is going up . But no new feedback is showing on my account now for about 2 weeks although new feedback has been left by my buyers ??

Refund postage for item i listed wrong

I sold an item but I listed wrong size so I refunded the buyer, but it didnt refund the 3.35 postage. This is not the 1st time and I can't afford it anymore, total waste of time.How can u be refunded for the postage u didnt use?Regards

Ebay

Hello, I returned an item using the eBay return label (Royal Mail tracking OY847623075GB). Royal Mail sent the parcel back to me with a red sticker saying "address incorrect." The return address was provided by eBay, not by me. I have the parcel with...

Damaged item for returning. Can i take it to a post office?

Can I take it to a post office newsagents so they can print out a return label please?

Ebay

Hello, I returned an item for order 21-13622-32267, but Royal Mail sent the parcel back to me with a red sticker saying the address was incorrect. I used the return label provided by eBay, so it seems there was an issue with the address on the label,...

Simple delivery Parcel size

Hi if I use Evri for simple delivery and the parcel is longer than 61cm (showing this as the max length) but under 120cm Evri max size will it get delivered? The parcel will be under the weight limit selected

What do I do if I can’t post parcel by allocated date

Fees

Why does eBay charge the promoted listing fee on top of postage and taxes. Sounds just like a stealth eBay tax to me. I feel they’ve lost touch with their buyers. Anyone else think the fees are all wrong nowadays

Help to change return options

Hi, I need to return an item but I chose the wrong option for return, how can I change it? It won’t let me change

My son wants to buy a car but the seller wants my son to pay before seeing it .

My son wants to buy a car but the seller wants him to pay now . If he does will he get a refund if car isn't right

selling computer programmes

How do list a computer programme for sale, delivery by e mail as a pdf. E bay will not release customer e mail, so where to i send it.

Resolved! Seller changing delivery to courier

Hi, I stupidly had normal postage down for a heavy item sold (crockery). I have now agreed to fund a courier myself rather than use Royal Mail. How do I change the settings in my post so eBay knows I’m not using the Royal Mail option?

buyer cancelled order and i had to refund shipping myself?

hi, so i have a gaming laptop listed on ebay for sale and someone bought it with an additional cost of £14 for shipping which was added onto the price, they cancelled the order and i refunded it but when i refunded the order the £14 has come out my b...

0 organic views and impressions

Hi everyone, I need some Urgent advice I know I am not the only one experiencing this problem since there is reddit threads and also I have seen people complain on twitter about this to. I have been selling for roughly 10 months, I normally get 100k ...

Custom charges.

I’ve sold to USA regularly. But just now I’ve filled an online post from home form from Royal Mail and at the end had £5 extra added to my invoice. The buyer hasn’t been charged this. I wasn’t aware that eBay sellars had to cover the buyers custom ch...

Recalled product but seller won't refund

I bought an electronic cat toy 3 weeks ago from a business seller. Today got a message from ebay to say the product was recalled in May 2025 because it tested higher than legal levels of lead in the solder. Ebay's advice was not to use it. I don't ha...

Seller not responding and Ebay no help whatsoever

I recently purchased an item on eBay that was collection only. I paid for the item and then tried to arrange collection. The seller kept sending messages to call him to arrange pickup. I am aware that I should do things via eBay so they have a track ...

Refund postage

I have a buyer who has bought something and it’s arrived damaged. It’s not the couriers fault as I asked someone to wrap the items and post the items for me and they didn’t use bubble wrap on a plate. How do I refund the buyers postage

Poor service/care by Evri Simple Delivery

As a buyer, how do I make contact with either Evri or eBay about parcels being damaged when delivered? It seems that only the seller can make a complaint I want to complain about the condition of my latest parcel was in when received this evening. Se...

Postage

I’ve got two items a buyer has bought off me and is wanting to buy another one in two days time, but he’s already paid for the other two items but eBay is telling me to post them what do I do because I don’t want it to spoil my ratings

DHL

I have arranged DHL collection for today but they haven’t arrived

Mistakenly paid using old card before updating new card

I stupidly paid using an old card right at the time when I was updating details to the new card. Can’t seem to get through to the seller even though the item is already posted. How can I find out if the seller got paid?

GSP returns?

Customer in frane, item arrived damaged via uk..ebay GSP..FranceWHO should it be sent back to? customer cannot find where to print lable and we do not have option to do one at all?Thanks !!

Cancelled listing

I thought I cancelled a listing but obviously never as sold on here. Cannot contact eBay on here so I cancelled the sale and issued a refund. I don't know if they will get their protection fee and postage as the refund showed the amount for the item.

Ebay refunded the buyer but I haven’t got my item back

I sold a label printer and it turned out it was the wrong model so the buyer sent it back but it got sent to an old address so the item went back to the buyer. The tracking number confirmed it’s been delivered but not to me and now eBay refunded the ...

Motorbike queries

Hi, first time selling. I have placed a motorbike for auction on the site. How do I agree on a bid and contact the bidder? Also it states cash only (don't know why) does this mean the buyer will bring cash when he/she collects it, or that Ebay will b...

Video removed from listing

Hi, can anyone tell me why my videos of items i am selling are removed. Ebay do not say exactly why the video is removed. Even though its a video of the item i have photographed from all angles. So nothing in the video that not in the pics

Tracking my order when I go on link comes up with a red error notice

I have a tracking link but when I press it it comes up with a error notice

feedback

I had a buyer leave me feedback to say the item was damaged in the post ,but he cancelled the sale after he had paid so he never even got the item so i can't see how he can leave feed back to say it was damaged in post . This order is cancelled 10 in...

Privacy

How come buyers can get your email address from eBay? I thought eBay treated their Privacy Policy with the upmost respect.

Trouble uploading vehicle compatibility via CSV (UK Motors, ReviseItem / Seller Hub)

Hi everyone,I’m trying to bulk upload vehicle compatibility (fitment) data for an existing eBay Motors UK listing via CSV / Seller Hub report, but I keep getting this warning every time:Warning - One or more item compatibility combinations are invali...

return made but not with ebay label, so refund cancelled but I have received the returned item ?

My buyer requested a refund, I agreed, she has returned the blouse but not with ebay label, so refund cancelled as they think she has not returned, but I have received the returned item ? What should she do??Item number: 336153022350

Shipping info

Dear Sirs,You need to adapt to the present shipping-realities.You will not pay me until you have proof of delivery, which is a very good arrangement for the buyer.As a seller I also need security. Good shipping agents like GLS gives me that security,...

Simple delivery

hello all, is there a way to opt out of simple delivery? i want to send my items with RM special delivery. Also can business sellers choose what delivery method they can use? Thanks.

Purchasing saw blades being asked for credit card details when ebay already has it on file

Why am i being asked for credit card details to purchase saw blades when ebay already has information on file

Positive feedback only option.

I listed a piano on eBay for 99p. It was bought and I messaged the buyer to ask when they would like to collect. Two days later I sent another message to say I hadn't heard from them and got a reply asking for my postcode. I replied within 12 hours b...

Extremely high-priced coin listings

I noted a seller listing 4 coins at quite ludicrous prices, £10,000+ for scrap grade half crowns.I made a polite enquiry but received no reply.It has been suggested to me that shenanigans are afoot, money laundering and other such snide activity. I f...

Seller won’t cancel

Seller change the delivery date and now won’t cancel my order.Say he’s unable to cancel it

Posting taking too long

Why do most items take so long to post even when they are new? I have been waiting two weeks for some of the items I have bought new. It's getting like T**u, I have ordered a lot of items from them and have to wait up to a month . They don't say it's...

Item for sale will be larger than postage sizes offered.

I have a car parcel shelf for sale which is longer than the maximum length "simple delivery / DHL " offer of 120cm. The rest of it falls in line.What can i do, i can't opt out & buy postage on line. Does this makes make my item unsellable on ebay !An...

Resolved! Partial Refund Request

Hi All, Can anyone tell me how to request a partial refund from a seller please? Kind regards

I have been over charged for a item

I have been over charged for an item that I was making an offer on item now says sold and I have been sold the item at a higher price any advice please

Looking for postage refund

I sold an item and generated a postage label with a previous address despite changing my address in my personal details. The cuorier is due to collect today from previous address. in the meantime I have posted the item at my cost so that it gets deli...

Click& collect

Even when my SELLER says he already opted in and SOLD using click & collect before, why does it not show at my end when I try to Pay at Checkout?The ONLY option I see @ checkout is postage to my address.I don't want the item sent to my address as I a...

Listing fee

I have not used any of my monthly free listings however ebay is telling me it will charge a listing fee of £0.36 (insertion fee) when I tried to list something. I have been through multiple times and I have not added any optional add ons that would i...

Item returned as defective but it worked fine

Hi, I sold a large, fragile overhead projector (OHP) recently having tested it rigorously before packaging it very carefully. I don't accept returns. The buyer started the returns process within a few days of receiving the item, stating that it was d...

Searching old listing (as seller)

I cannot find old listings that did not sell. Rather than have to go through the whole process again, I'd ideally like to find my original listings. Is this possible, or have they been deleted?

Football kit stuck at evri and seller unable to contact :(

Does anybody know if chongyangxianxianhan_0 is of existance please as they seem unable to send a message to? Evri has said they’ve lost their package for us and nobody seems willing to help now with money back or anything, is this right? Surely someb...

Resolved! Refund request.

Hi all.A buyer has reported damage to a fragile item when it was opened. Photographs provided by them do not show typical postal damage, and the item was ok when I sent it. I had clearly advertised the fragile status and described some minor (already...

Sellers lying

Why is it that when I have tried to order the same thing from 4 different sellers they have cancelled the orders saying I asked for cancellation but that is a lie. I have not cancelled any orders. If you don't send to guernsey just say. Don't lie and...

New and sealed jigsaw

I have sold a new and sealed jigsaw. I've received a message today to say that it's clearly not new and has been rewrapped and there are 7 pieces missing. I had photographed the factory seal in the listing.

Organic / promoted listings strange changes

Hey everyone, I was hoping to get some insight on a pattern I noticed across my eBay listings. I had a situation where I saw something like 12 views marked as organic and 12 as promoted. After a short while, those organic views just switched over so ...

Missing/delayed Evri Parcel

I sold an item on Tue 7th October and took the item to the Post Office the same day. The item made it to the local Evri depot but according to the tracking information has remained there ever since. I raised a query via the Chatbot without any succes...

Price change at checkout

I'm based in UK and trying to buy from US. The face price of an item goes up a 100 when I click buy now. This is not eBay fees or shipping fees or import fees. The actual item price goes up by an odd 100 something dollars. The seller does not underst...

Tracking Not Working?

On my 'Orders' page it shows four sold listings, three of them have been delivered a while ago and the latest one is in the post in transit. On Friday 17.10.25, when I pressed the 'View Tracking' button to follow the parcel that is in the post, I not...

Selling Authentication address legal not generated.

I’ve just sold a watch and normally a label is generated to send the watch for authentication but this sale the address label is direct to the buyer. I’ve confirmed with the buyer that it is his address.this hasn’t happened before so any ideas or adv...

FormalAppeal-ProofofShipmentProvidedforCaseReview

Dear eBay Customer Support, I am submitting a formal appeal regarding your recent decision to issue a full refund of £17.19 to the buyer. I respectfully disagree with this decision, as I have provided clear and valid proof that the item was shipped. ...

Posting sold items

In details about simple postage it states that you cannot do age verification. When this is the only option to post how can I post with age verification?

watch

i won a auction on a ivicta watch for £32 and i paid for it now the seller has sent me a message saying he had a reserve on it but when i purchased the watch there was nothing about a reserve so i have paid for a watch and the seller isnt going to se...

Request to Recover Refund from Buyer and Return It to Me

Dear eBay Customer Support,I am extremely dissatisfied and disappointed with the recent decision regarding a refund issued to the buyer, despite the fact that the order was successfully delivered. I have strong proof that the item was received by the...

Not able to view offers.

Hi, when getting an offer, go into view offer details and it will only show me full price. Tried on several offers but always get the same result. Any thoughts, many thanks.

listing amount per item

Hi, my site allowed to list higher amount but Ebay not allowing me to list more than $500 each item, so how can I list higher value items..?

EVRI are useless

Please, please, please do not use EVRI to send your items to buyers. They are 'HERMES' who of course were dreadful. I am sick and tired of buying on Ebay and being told my parcel has been delivered by them when it hasn't. Use Royal Mail or any other ...

Resolved! Refused delivery of return

What do I do if the seller doesn’t take delivery of a returned item…how do I get my refund ..jacket sent back with tracked simple delivery label so all in order on my part..

Missed collection

I sold an item but missed the DHL collection time last friday (I got called into work). What is the process to arrange a new collection time/date? Ive tried contacting DHL direct but heard nothing back. Cheers.

Van colour and model has changed

Hi I bid on a blue 2015 courier van and then the next day they changed the picture to a white 2011 van is this a scam????

Sellers Shouldn't Have to Pay Return Postage for Buyer Mistakes

I’d like to raise a concern regarding the current return postage policy for items returned due to buyer error—specifically when a customer changes their mind or orders by mistake.As a small business, I take great care in accurately describing, photog...

Age verification

I’m trying to purchase a circular saw but need to verify my age I’m being asked for a credit card to verify but I only have a debit card is there any way around this ?

Wrong Country

Why is my account coming up with dollars and USA. I’m in England and never had this problem before

Used but failed on first use

Purchased a pair of skates, arrived 6 days ago, first usage was today looked fine, however less than an hour into skating the plastic snapped in two parts.where do I stand? I understand the sellers response but this was the first time using the prod...

Faulty item

I purchased a battery charger a few weeks ago. When I went to use it, it gave me an electric shock on the battery connectors even with the charger switched off, I have photographic and video evidence of this. I returned the item in the original packa...

Hi. Ebay sent a message to say not to send an item to buyer but i already sent the package. Help

Ebay sent an email to say not to send package to buyer but I already sent it. How do I contact Ebay? How do I stop it getting delivered? Help

Wrong parcel delivered

I sold a Lego set, parcelled everything up in a shoe box then put in a plastic post bag. I took the parcel to the Post Office where they scanned the QR code, printed the postage label, and stuck it on my parcel. I received a message from the buyer tw...