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Seller News: November 2025

Get the latest news to help empower your business.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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postage label not available

Hi, im unable to get the pre paid label, it says not available at moment with simple delivery is there a way this can be fixed, i cant post the items as theres no label for me to print off, what does the seller have to do now?he has bought multiple i...

Wrong Delivery Method Using Simple Delivery

HiI have sold an item using simple delivery for the first time. Unfortunately, now the item has been sold the carriage method selected by the buyer is not suitable for the parcel because of the weight. I have been charged £9.00 for the delivery. Is i...

Poor review for seller

Is it possible to leave a poor review for a seller if you haven't bought anything from them? I sent a seller a message asking if they would take an offer for something they were selling. This was over twice the opening amount. They replied that they ...

User avatar by • Contributor
  • 45 Views
  • 2 replies
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Collected and return item in person... seller received but hasn't issued a refund yet

Hi all, Over a week ago I had purchased an item which was "collection only"... after a day with the car battery, noticed that I was facing with the same issue as the previous battery, carried out some test and concluded that the battery was old and n...

Wrong refund?

Items didn't arrive, tracking I paid extra for never worked, seller didn't respond to message. I asked eBay and they said I would get a refund but only a fraction of what I paid has been refunded, despite items stating eBay money back guarantee. The ...

Seller won’t respond

Hi, I have an issue with a faulty part ( bought back in May )I contacted the seller after ignoring for a couple of weeks he sent a replacement part but the replacement part they sent was the wrong side,I sent email to them straight away (5th nov )and...

Ebay not provided returns label to buyer and return not received, although refund has been issued

Ebay not provided returns label to buyer and return not received, although refund has been issued when paying for the return postage. Ebay notified me of a refund request and stating a buyer had requested a refund and I accepted with the condition th...

Packing materials

I have a large pair of work boots to advertise on ebay and have difficulty finding a large enough cardboard box to use if the auction is successful. Under Simple Delivery can I wrap them in bubble wrap and a black sack to post?

User avatar by • Contributor
  • 56 Views
  • 1 replies
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Resolved! Postage and Tracking

Hi,I have just sold my first item on eBay. The buyer wanted me to send it by Royal Mail but the only option I could see to get the address was to print off the Evri slip. The item now has the Evri tracking number next to it. I have posted it with Roy...

Shipping multiple boxes from a single sale

I am selling a pair of stereo speakers each with stands. This equals 4 boxes. Shipping section does not accomodate this. But I cannot structure the sale as 4 seperate ads. This seems very dumb? I assume someone has figured this out but the E Bay Chat...

User avatar by • Contributor
  • 37 Views
  • 0 replies
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Not the EBAY it used to be. Time to Leave

Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...

Postage label

Hi,Im sending an extra large parcel and I have chosen parcel force 48 express but when I’m trying to get the shipping label, there is no option for collection from home only drop off option. How can I arrange a home collection? Thanks

User avatar by • Contributor
  • 199 Views
  • 2 replies
  • 0 kudos

PLANER/THICKNESSER

I am trying to sell this item but keep getting the folowing red flash! 'In the UK, bladed items can be sold and delivered only to customers aged 18 or older. Collection in person does not offer age verification. Please choose Postage Only within Deli...

Selling things to

Hi I tryed to put things up on my eBay to to sell but when I go to list them up is saying there is a problem on your side of things and I’ve left it a few weeks and it’s still the same

Fees

Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change. ...

Ebay cancelled listing

Ebay have cancelled one of my listings, informing me that their AI/algorithm came back that it was counterfeit. It's a 100% genuine item (watch with papers). How can I speak to eBay about it? Has anyone encountered similar problems?

Resolved! Global shipping to Canada

Has the global shipping programme/service to Canada either been suspended or there are current issues. I have a buyer who going to pull out of a very good sale if he can’t process the payment. Urgent help appreciated.

DISPATCH TIME

I had all my listings down as 1 working day dispatch time and I meticulously went through them all to make sure they were all set to that ,then today I discover that my 1 day dispatch had dissapeared on all my listings and it said I hadn't chosen a d...

Ebay fvf

Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change.

damaged returns

Until now i havnt needed to raise a concern to an item being returned damaged but recently one of my products was returned in a terrible state but when i click on "item is damaged " i cannot deduct the cost or stop an automatic refund it simply tells...

User avatar by • Contributor
  • 117 Views
  • 2 replies
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Item oversold in error - what should I do?

Hy there, I seem to have sold to three buyers at the same time - What should I do? I got a message from a buyer that my add said that there was zero stock in an item. While I went back into my advert the eBay seems to have accepted bids (and payments...

User avatar by • Member
  • 96 Views
  • 2 replies
  • 0 kudos

Didn’t use “simple delivery” option.

I haven’t used eBay for over a year for selling and forgot to use “simple delivery” tracking. I paid at the post office for my own tracked parcel and it obviously hasn’t shown on eBay listing. I’ve informed the buyer and provided them with the tracki...

User avatar by • Contributor
  • 83 Views
  • 1 replies
  • 0 kudos

Complaint against EVRI

On Monday, a buyer bought an item from me and although eBay decides who the courier will be and I pay for it, that's not the point. The point is, I organised a collected from EVRI for collection yesterday, Tuesday. The courier delivered a parcel to m...

Resolved! seller fees

hello i'm new to ebay i'm not sure how seller fees are worked out and where to check please let me know.

User avatar by • Contributor
  • 210 Views
  • 3 replies
  • 0 kudos

Seller gave Incorrect return postage

Purchased a treadmill saying perfect working order which it wasn't.Gave the seller weeks to send a new part which I never received.Opened a case with ebay about returning the treadmill and got a return postage slip.I don't drive so had to ask a frien...

Didn’t receive item yet but order is done

Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.  

User avatar by • Contributor
  • 95 Views
  • 2 replies
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Electrical fault

Item I purchased is less than a year old and has developed a fault. The seller gave me details of warranty company to get in touch with but the warranty company are saying I’m not covered. The item is less than a year old so by consumer protection la...

Resolved! buyer issues return postage for defective item and then messages and says address is wrong

HiI bought an item (won an auction) but when the item arrived it was defective.After a few messages I put in a return claim.The next day I got a message that the seller had accepted the claim, and ebay are giving me a return postage label.Then the se...

deliveries

I have safe places for most of the delivery companies but many drivers are lazy and keep leaving parcels out the front when the seller sends please can they include the company used to deliver as not recieved a few possibly stolen from front

G star raw jacket i sent to buyer

I sent my g star raw jacket last Wednesday from Liverpool. First class tracking, sent the buyer pics of the parcel and proof of receipt of the tracking and he has been given a refund???? really!!! get this sorted or I take all my items down 郎郎郎郎

Buyer paid but not collected

Hi, im not sure what to do as cant find anything on ebay help pages of chat bot, hoping you guys can help as im fairly new to selling. I sold an item for collection on 16th September and the buyer paid the same day. Those funds have also now been pai...

Item removed

why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...

Replacement solar light

I wanted a replacement solar light order number 25-13642-86201 as it never had a remote control in the box so I thought they were going give me a replacement solar light I never asked for a refund I asked for a replacement but if they want to give a ...

Postage label

I have printed off a postage label for a sold item. The returns address on the label is for my previous address and I can’t see how to change it. I have changed my address under my account and I have been buying items on eBay in the meantime, so for ...

Lost Evri parcel

Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...

Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

User avatar by • Contributor
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Sellers Exploiting Poor Buyer Support

I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...

Ebay credit balance

I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before 12/09/25 date which has already passed then I will have to contact them for it to be refunded to my bank acc...

ParcelShop didn't scan item in

I dropped two items off at the ParcelShop for Evri to collect but I only received one email confirmation for one of the items. When I've checked my listing, the item is still showing as not posted to buyer. Do they only scan one item when multiple it...

Ebay and evri label problem october 2025

I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...

Can someone please tell me

Can someone please tell me how I can buy a circular saw as I only have a debit card I have been buying on eBay for years eBay has all my information as is including my driving license which tells you the age

No views

I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...

Changing from post to delivery after payment

Hi. I have sold an item on Ebay. The buyer has paid for the item plus postage. He is now collecting it in person this evening instead. I tried to refund the postage - Ebay has issued a refund but out of the general amount the buyer paid. It still rec...

Subscriptions Payments

Being driven mad - a debt recovery service is chasing me for a payment said to be for subscriptions but have read that the company doesn't exist though did answer phone call informing me to go to 'Resolution'. Can't find via Search. At the same time ...

Price of listings increased

Does anyone know why my listings have increased today by 2p?Yesterday an item was £8.99 with the buyer protection fee, now today it's £9.01, £9.99 yesterday, today £10.01, £19.99 yesterday, today £20.01 and so on! Phoned eBay, no one knows the answer...

User avatar by • Visitor
  • 201 Views
  • 1 replies
  • 1 kudos

Item returned but no refund received

Returned an item I purchased as no longer required. I purchased the item as a 'guest' and did not use my account. Item was returned to the seller and was delivered (as item was tracked) 8 days ago (6 business days). Contacted seller directly with all...

User avatar by • Member
  • 166 Views
  • 1 replies
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Pre order doesn’t seem right

I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...

Royal Mail!

Hi, need some advice please..... Sold an item, used simple post, scanned the QR code, Post Office printed the label and off it went into the bag. Tracking showed as delivered, got paid, all good! Then, this morning I have a very angry buyer demanding...

Credit balance

Hi I’ve had an email from eBay saying I have a credit balance and can claim it back but I can’t do and can’t see how, can someone help please

Why no information or reason as to why purchases are not delivered. My last two purchases from Ebay

Why no information or reason as to why purchases are not delivered. My last two purchases from different sellers 1 using YODEL and the other using EVRI. Both the items reached their hubs. Then received message of a delay. after several days of no upd...

Postage

I have two orders that I am posting myself and not using the label from eBay as I have my own own tracking number, item has been dispatched to go to buyer however, I am not able to add my tracking number. Please kindly assist.

Sent wrong items to 2 buyers

I had orders for 2 similar items and sent the wrong one to each buyer. I think I clicked the wrong generate label each time, I'll print myself in future and double check !Is there a way for them to post the items to each other rather than cancel the ...

Black Friday warning inflated prices

Be warned some company's here are jacking their prices up for Black Friday, its become a joke, so typical of the UK now, Ive been watching these Hawk 3 ton jacks for months from Hawk parts ltd, got one and was going to purchase another, they have bee...

User avatar by • Contributor
  • 213 Views
  • 0 replies
  • 1 kudos

Sale Discount Event

After having spoken to ebay several times and got nowhere I am asking for help on here. When I create a sale discount event say of 30% is there a set time when I can start it again after it has finished with the same items in it and also if I increas...

Item not as described

I bought and paid for a cutlery set advertised as 44 pieces, when it arrived it only contained 37 pieces all the teaspoons were missing and one fork, so I contacted the seller and we agreed to a partial refund, the seller contacted me saying she had ...

User avatar by • Contributor
  • 230 Views
  • 4 replies
  • 0 kudos

refund a refund

hello.. i bought an item and seller posted ,my tracking stated we have item at the evri locker ready to collect,2 weeks later tracking stil said at the evri locker, i opened a case item not recieved then seller message me and asked if wanted refund i...

Simple delivery

I am sorry to say but this morning I have taken everything off my items for sale and will never sell again on here. I am losing money on the Simple Delivery. Example: a couple of days ago I sold a small bag which went into a DL size envelope with my ...

Strange message.

I am trying to purchase an item from a guy in the UK. I am in the UK. I have never had a problem like this before. Every time I try to buy it now I get this strange message. I don't have a VPN , so no idea what's going on. Any help would be great . T...

Checkout error

I can’t buy anything on eBay. Everything I try to buy it always says checkout error and won’t let me pay. My card is all up to date etc help

Duplicate refund payment

I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...

Selling an antique fruit knife

HiI have an antique fruit knife which eBay removed as I need to send by the 'age verfified postage'. However, I can't get any options for postage up as it only shows me simple delivery. How do I get the options, please? Thank you.

Money disappeared

My sale went through all fine item received money went into my eBay balance.. it cleared and now it has gone somewhere not quite sure where?It’s not in my balance or bank account how can I resolve thisbuyer has not opened up a dispute tia

Unresolved full refund

Unresolved full refund and the case is closed. The automatic assistance is not helpful and I cannot get hold of e-bay to sort out this unsatisfactory 'case closed' situation. I need a full refund for the wrong order sent to me.

CANNOT UPDATE TRACKING

Its been over 3 months I am having this difficulties. It goes to the error page says "It's not you. It's us. Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages. Can anyone help me out with this ...

My chat assistant is broken and can't enter 'chat field' to be able to contact customer service

I have reported this issue (non-functioning chat assistant) several times over the past couple of months and absolutely nothing has been done about it! I have to contact customer service through my wife's account to be able to talk to anyone - usuall...

Posting a large parcel

I have sold a car bumper but when I listed the item i choose the wrong size for postage with Royal Mail. I need to send the item via parcel force. How can I change the delivery option? Thanks

User avatar by • Contributor
  • 228 Views
  • 1 replies
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Massive fall in views and sales?

Has anyone else had a massive fall in sales and in particular views? I was doing really well for months and all of a sudden there has been a massive slump in my listings. I always have a very varied inventory so it’s not just a particular category, e...

Item not received but eBay refusing to refund

Hi all...I really need help.I ordered iPhone 17 Pro max..it popped as delivered on my phone although it was not.. royal mail proof of delivery photo shows item squeezed in red door mail box but my door is very different and dark green! And I have got...

Payment on delivery

I’ve sold something which I was going to post, but now I’m delivering it in person. Is it possible to cancel the postage label? Will the payment only be processed if I deliver using the postage label? thanks

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

I returned something on the 3/11/2025 7 days ago the seller sent an un tracked label,

It doesn't show up that I posted something back to a seller I have proof of postage 7 days ago I have heard nothing from the seller??? How can I speak to Ebay to tell them & show my proof of postage back to the seller? How do I show on my return that...

buyer requested a return for a stolen item

I sold on iPhone which apparently was missing from the package on delivery, the packaging had been ripped open and a note from Royal mail apologising for the 'state' of the package, however why would I accept a return of an apparently empty box when ...

Vehicles- warranty that item isn't a Ghost

Hi to all buyers,I would like from eBay the warranty in subject,. Planning and travel for nothing is exacerbating . Visit a Vehicles takes time and money. My advertisemt includes also the elapse time of eBay coverage ,that without it the risk could b...

User avatar by • Contributor
  • 385 Views
  • 6 replies
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Hand delivered

I’ve hand delivered the parcel but there is no way the buyer can say he’s received it as I printed the label to get his address. How do we move forward?

Purchase breaks

Can anyone advise me? I purchased a dashcam on 28th July 2025. Only in October did I notice that the rear camera had stopped working. I do not know when the camera stopped working.I contacted the seller, asking to return the dashcam (bear in mind I h...

Return/Refund

I have a buyer that as asked for a refund saying the print is poor quality. I have asked for a image as proof - my print looks fine on them plus seeing I take a pic of each order that I send out, I know they are good quality, plus I used that image t...

closing off a sale

Hi, i bid and wone an item. i collected the item and paid seller via bank transfer. How do i close off the sale as it shows it wants me to pay for said item. Thanks

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  • 260 Views
  • 1 replies
  • 0 kudos

Ok here goes, got an email from ebay (no reply !!!)

Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...

User avatar by • Contributor
  • 327 Views
  • 4 replies
  • 0 kudos

buyer offer

I have 2 items on buy it now that I have not clicked the allow offers but the buyer has sent me an offer anyway, how is this possible?

User avatar by • Engager
  • 435 Views
  • 2 replies
  • 0 kudos

Saved search emails

Is anyone else able to change the timing of their saved search notification emails?My emails come through in the afternoon all bunched together. By the time the email comes through, items have gone. I am missing items as these emails should be sent a...

Car for sale but is it a scam

A car has come up for sale again and I am confused if it’s a scam or not. I’ve tried calling the seller and messaging them via eBay again with no success. I would really like to see the car and perhaps purchase it but I keep getting no response! Is i...

Negative Feedback Removal Request Failed

I have sold over 200 units of a plug. A customer complained that the plug was loose, and I offered a full refund even if he return the product even in used condition. The customer responded rudely and stated they had thrown the item away, despite the...

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Counterfeit Products and Ebays` response

Yet again EBay fail to live up to their counterfeit products "poilcy" . After purchasing a cycle chain to fit to a customers` bike from a company claiming to be a UK seller I got the delivery. Straight away I could tell this was not a genuine Shimano...

User avatar by • Contributor
  • 293 Views
  • 1 replies
  • 0 kudos

Collectable postcards and tariffs

I still sell the odd collectable postcard and Christmas cards to the US. Although the items are not specifically named as being exempt from tariffs, very similar printed items are listed as being exempt. Do I have reasonable grounds to assume I can a...

Postage Costs

Hi all. I havent listed on ebay for some time, when I come to the part for postage I have chosen small parcel with Evri, I cannot find anywhere where it will let me put the cost I want to charge for postage, when I review my listing there is nothing ...

Issue with pre paid label system

HiI'm having a nightmare with ebays new pre paid label systemI sell loads of items that qualify for a Royal Mail postage fee of 89p, ebays new system will charge me almost £3 !!! So I’ve just sold a coaster & the buyer has paid almost £3 to me for it...

Buyer mistakes size, am i liable

My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...

coco Chanel

I paid for 2 bottles of coco Chanel the stuff that came is clearly fake .eBay are telling me to return to sender .I am not happy doing this as it should not have been allowed on the site in the first place.and some other poor sole could get it .there...

User avatar by • Member
  • 323 Views
  • 4 replies
  • 0 kudos

Buyer has both the product and the money.

Hi,I sold an item on eBay, I was unsure of the address. I asked the buyer to confirm address, the buyer did not reply. The buyer asked eBay to step in that the item has not been received.I then told the buyer I had sent several messages asking the bu...

User avatar by • Contributor
  • 501 Views
  • 4 replies
  • 0 kudos

My listing has been hidden as the AI thinks I've tried to sell outside of eBay when I haven't.

My listing has been hidden as the AI thinks I've tried to sell outside when I haven't. What do I need to do the get it listed? There are no external links to other websites or personal details of any kind. Is this just eBay's AI getting it very wrong...

Change delivery address

I am in London, England, and want to buy a pair of shoes from the United States. The Ebay International Postage quoted is almost equal to the price of the shoes (£46). So I changed my primary delivery address to my brother's address in Texas, but Eba...

Delivery fees

Good day, I am having an issue with my delivery prices. whenever someone is trying to purchase 2 of the some item it charges a delivery fee for each individual item on one order. I dont understand why. can someone please help me resolve this. Regards...

Mobility Scooter Sun & Rain Cover Universal

Hello! I bought the Mobility Scooter Sun Rain Cover Universal with delivery on October 31, 2025. Today I started assembling it and realized two parts were missing: two rods (two metal rods that go into the cover). I wrote a good review immediately af...

images not allowed

why can other sellers use an album cover to sell a vinyl and I cannot use my photo of the same album? is it because my pixels are greater?

Account suspended

I recently created an ebay account for my sister and it got suspended and flagged as fraud. Not that she committed fraud. I used my credit card on it. Is this allowed? I was thinking she could use my card to buy items here.

Change from Individual to Business Account

I have followed the support instructions to go to Account Settings -> Personal Information -> Account Type, but there is no 'Edit' option next to the Account Type. I have tried this on the website and on the app, but it is the same in both places. Ho...

BNIB collection only

I’ve bought an expensive keyboard, it’s BNIB unopened and is set to collect only. Collection is from a public Road. Loading bay (hence suspicions), however the seller seems reluctant to test before purchase, however those issues have been alleviated ...

Buyer wants to cancel sale

Can a buyer ask for more postage after the item is paid for because he entered the wrong postage to start with. It was a Buy it now best offer. Under ten pounds. This buyer had put down a the postage for letter post but now says it needs small parcel...

Simple delivery

My buyer purchased two items from me but paid separately for each, I now have to post the two items in two different envelopes. If I combine I'll have an un dispatched item and an un insured item if the combined envelope were to go missing.....just s...

User avatar by • Member
  • 423 Views
  • 1 replies
  • 0 kudos

Knives policy

I’m trying to buy wooden chopsticks but cant make a counter offer as knives policy comes up. I already have verified my age with credit card details - so am unsure how to progress? Any advice please?

No refund for item not deliverd

I baught an item in 2023 its not delivered i dont check ebay often its now too late to for ebay to do anything. I don't know why they don't have an actual customer service email or phone number for things like this

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