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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Unable to attend the tracking number

I sold Item ID: 226998936249 and used eBay simple delivery to create a label with tracking YA216038313GB. However I realised that it was 48 hour delivery and the customer required 24-hour delivery. So I bought a label from royal mail tracking number ...

History

I can only see my purchase history up to 4 years I would like to see allis this possible or may be up to 8 years can you help

Cancellations and Refunds

I bought and paid for an item then requested that it be cancelled. Item was cancelled and I was refunded. However, the item arrved, anyway. The seller is demanding return, which is appropriate, and of course I am willing to return the item. Who is re...

Item not arrived

Had an item not arrived no contact with seller asked eBay to help they managed to contact seller who said if I close the complaint he will post in the morning I did this and of course he never sent and once the complaint is closed eBay would not do a...

deductions from sales

I list my items with Best Offer. Recently accepted Best offers and noticed there were deductions from my accepted 25.00 My final price gave me £23.28 Cant find anything about this deduction from the Ebay pages. Help please

Simple delivery

I sold an item Wednesday & since Thursday I've been trying to arrange a pick up through simple delivery & nothing happens, first I tried Royal Mail, no one came then a courier was arranged for today, nothing. What am I doing wrong? Wish we could stil...

Evri delivery stolen from my doorstep, seller won’t refund or replace

 My house fronts straight onto the street, so packages need to be left with a neighbour or re-delivered if I’m not in. I bought a diesel heater for £105 and Evri tracking said ‘delivered securely to an enclosed porch’, with a photo of the box on the ...

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Duplicate emails

Can someone please tell me why I am receiving emails, possibly duplicates, referring to the dispatch and postage of orders that I have already received more than a week ago? Just received another telling me the goods are with Royal Mail and the estim...

Help!

I purchased item last Saturday, I was provided with a tracking number and latest delivery date of the 20th October. The tracking number provided is not recognised. I asked seller who just said to wait until the 20th

Returned

Hi dear! I heve an order that the client didn’t received and the InPost send it back to me, the client wants the item but want to be send from other company like Royal Mail or evri how can I change it on the app so a can make a new label.

Click& collect

Even when my SELLER says he already opted in and SOLD using click & collect before, why does it not show at my end when I try to Pay at Checkout?The ONLY option I see @ checkout is postage to my address.I don't want the item sent to my address as I a...

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cancellation - postage

Hi, i have cancelled an order and completed the refund however i do not know whether the postage has been refunded? i clicked on pre paid label and printed off label but have not dropped off the item? How does the postage part work? did the buyer get...

Resolved! Simple delivery too cheap

Hello, I understand I have to use simple delivery as a private seller.However I am listing an item for £250, and I want to include insurance in the postage cost charged to the buyer. I can't see how to do this with simple delivery, is there a way?

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seĺling. incorrect photo

I'm selling an item. I've managed to add to the photos an item that is not included. the description of what I am selling is accurate. I've tried to modify but I don't seem to be able to delete the photo. what can I do?

MC011 Action required - Payouts on hold

We have MC011 (not suspended), was selling branded imported fragrances and sales spiked. We have invoice from our supplier who is authorised to sell in the UK, the email says we need to submit the following:- Documentation that shows that you purchas...

Returns

I need to change my "drop-off return" details to a “collect parcel method.” The post office refused to accept the parcel, and I was informed it had to be collected by Parcelforce.I have since cancelled the return, but cannot set up a new return optio...

ebay phone number

I cannot buy anything on ebay because my 'contact the seller button does not work. I cannot find a phone number for ebay to complain. What is the phone number?

purchase from Ukraine

Hi There i wanted to buy a sweater and thought it was from the Uk however its coming from Ukraine I've not bought anything from outside the `uk What are the pitfalls if any in making a purchase please

Been scammed but no help from eBay

I bought an engine from a guy on here I paid £875 then messaged him for his address so I could collect eBay showed he was approx 50 miles from me. I got no reply for hours then he asked for the QR code that I refused until id collected the engine as ...

Buyer hasn't Returned Item

I sold an old radio to someone for £18. (I paid £300 for it 20 years again). As soon as he purchased it he bombarded me with messages about packing etc. I sent it to him.He complained about the packing, postage, description, communication, and much m...

Return

Hi I have sent an item for a buyer who has received the item and he has asked for a return by mistake as he was confused to what other item that didn’t come with it. So I spoke to him and resolved the situation. How does he or I cancel the return sta...

Resolved! Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

Seller refund issue and ebay lying

In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about...

Customer cancelled help

Hi im newish to selling on here. And would like some help on this matter. Basically they made an offer. I counter offered then they counter offered again.Then I accepted. Now they're cancelling but as I try to press accept its going to cost me an ext...

Cancellation refused

I just ordered an item and requested a cancellation as I found one for a better price. However the seller declined the cancellation but they do not physically have the item yet so cannot ship it out until November when they finally receive it. They t...

Payment Options

HiI am selling a Moped on preview page it shows all payment options i.e. visa etc, but when listed it shows cash on pick up. I can untick cash on pick up but then there is an error. Is there any contact number or email that I can send to Ebay? Many t...

buying

i want to buy this camera and i have already made an offer but it's automatically was declined . i contacted the seller and he said he didn't decline it and he is willing for that offer . the price is 4336 and i want to pay 4250 and he is ok with thi...

Returned, refunded item

I have bought 2 items on a fixed price. Neither has been received. Contacted the sellers in both case to report non receipt. Both have refunded me. Both of the items have now been delivered, thank you Royal Mail! I want to make payment to the sellers...

Mixed up parcels

Hi, I have mixed two orders up and the buyers have received the other person’s order however one buyer claims to have disposed of the item they received ( it was brand new and in its packaging) where do I go from here?

Item received but never ordered!!

Hi hope someone can help here, I received a lady’s knitted sweater in my name and adress …. but I never ordered it. It’s a tracked package delivered by royal mail uk.there is an return address on the sticker but that is wrong as well !!! I feel bad t...

Sending cordless saw with no blade

I tried listing a battery powered reciprocating saw with no battery or blades. Selected no age verification as no blade included, listing refused, tried again with age verification, failed to list again? Why can't I sell item with no blade?

Unable to change email 'Already taken! '

Hi. I am changing my email. When I enter my new email it says 'Already take' It is my Gmail! I have had it for many years. The useless help bot doesn't help it just points me back. It becomes a loop. Can anyone help please. Thank you.

About ship ment fee

I recently bought somthing then paid for then I get a card saying 94 pounds shipment fee yet b4 when got somthing from same guy didn't have this i cant afford to pay it what happens

postage labels

beware of simple delivery they take the funds straight away how can they determine the weight and size of your parcel took me over 2 weeks to get my money back on unused label once you have bought there is no way to cancel my label cost £12.97 when i...

Combined shipping but postage charged double!

I won bids on a couple of items that the seller had specifically said they will post together and have combined into one order under a single invoice, but they are now trying to charge full double the postage. They might just as well send them separa...

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Cancellation and refund

Hi, my client canceled their order. Now i have difficulty accepting it, I choose "accept" option but nothing happens. They haven't got their money back nor I get any message from the website. Can you please advice me how to proceed?

Posting

Hello, I’m struggling with Simple Delivery. I’d like my sold item to be collected by Royal Mail and for them to bring a printed label.I entered Book a Collection, but the Get prepaid label button says that the label will be generated via email - and ...

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DHL no show using Simple Delivery

So Ive been using ebay to sell for over twenty years and the new simple delivery system isnt working. Having no other choice to use DHL due to the size of the item theyve moved the collection time three times now and have been waiting 2.5 days in the...

Doesn't ebay know that Scotland is in the UK?

I am a seller and I never use “Simple delivery”, I always select “Custom postage” and opt for Royal Mail (only!) because I have a lot of old stamps to use up. I listed an item for 99p plus buyer’s protection 14p, and Royal Mail postage of £3.86, even...

Parcelforce no longer combining shipping

Until recently if I needed to send two separate parcels (for two different buyers) to the Global Shipping Depot at Fradley I could go to my local post office and send them as a "consignment" using the Parcelforce 48 service ( so it reduces the cost o...

delivery companies

is there a way find out who will make deliveries (aside from asking individual sellers)...are sellers required to give that info, and if so where do we find it?& does ebay offer chance to give feedback on specific delivery companies (as opposed to ge...

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Car scam - Head Gasket Gone

I've just been scammed. Guys turned up, distracted my son-in-law, who was keeping the car for me, and poured oil into the water and on the manifold. Looked like the manifold had gone and forced a reduction. Then, and I've not idea how they worked it,...

Refund scam

I bought headphones from eBay and they turned out to be fake so I requested for a refund. After a couple days my refund request was accepted, but the seller was telling me that he wasn’t able to print out a shipping label and the seller was asking fo...

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I've already put in a claim to eBay but the response has been - well I'm still waiting. Has anyone else encountered problems of recovering e...

Lack of proof...

The seller pretends that the item doesn't work (USB cable) but he didn't provides me the right proof ( like a video record) and he doesn't keep the post label and barcode... just a photo where the cable looks fine! He opened a return and I didn't acc...

A buyer bought 2 seperate items

A buyer bought 2 Simon’s speakers listed individually. eBay has created one every shipping label and it looks like it’s charging me for part of the label costs. do I need to send the items separately or in one package as I’m worried I won’t get the m...

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refund

So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...

false advertising

Hello what can I do - in March 2025 I brought Sony Blu-ray Player UBP-X800M2 Multi Region for DVD 4K UHD I chose this one because it states multi region for DVD and I have a lot of -region 1 and region 3 DVDs I've only just got round to unpacking all...

Refund of pre paid label

My buyer paid for postage and I have been charged for a pre paid label. Buyer now wants to collect as he is local and I have agreed. He wants a refund of postage. How do I get a refund for the pre paid label which will not now be used

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

Unhappy buyer

I recently sold a item that was listed as untested, I took photos of all the pieces that were included and clearly stated in the description I wasn’t sure if it worked fully and would be a good project for someone or for spares and repairs. The buyer...

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returns

hello, could anyone help me because when i was setting up my i set it to not accept returns but i want to change it now to accept returns, thank you.

Buy Now not working

Hi, my account is currently under review for Payouts. They say I can still sell but I have had several people try and place orders and God only knows how many others who haven't messaged saying that when they try and make a purchase they get an error...

Limits

Can anybody let me know what the limit is for private sellers and over what period. Also what happens if it goes over the limit.

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Resolved! fake perfume bottle received

i have ordered a perfume bottle from a seller and after waiting for more than a month duo to delay i received a fake item filled with offensive smelling odor . i opened a return request by customer service but i do not know what to do . i am really u...

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Aggressive Buyer

I was left very distressed by a 'buyer' who came to my home.. I reported her to Ebay immediately - after a very long online chat, after me making it clear I would not be issuing a refund, as she was abusing the refund policy, Ebay said I would not be...

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Item sent is wrong colour

I ordered an item I received the item, in a different colour, I now find this new situation. I cannot send it back as a photograph is required. Sadly I am a pensioner with no smartphone The item received in its original package unopened so in perfect...

Buyer wont return item

so I sold a coat the buyer said they wanted a refund because it didnt fit even though im not responsible for the size of their body or how big river island make coats I wasnt sure what to do so I rang ebay they advised me to send a return label to th...

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Undeliverable Parcel

Hi,I have got a big problem.I bought a big Parcel,lots of pocket watches on 10.10.2025 from Great Britain.Earlier I bought lots of item from this seller.Now,this is a third time happened,when I want check my parcel status,I saw my Parcel is undeliver...

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Giving feedback for a cancelled item

Hi. Something I listed had 2 bidders and so the item was sold when the listing completed. Unfortunately the winning bidder never paid or made contact despite a reminder by my (and presumably eBay). I contacted him directly and he said he thought he h...

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'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

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Royal Mail Canada

Hi eBayAnd to fellow users:Canada Post can now be sent via Royal Mail so can you please update this.I send letter post and your current alternative is UPS at £17.99 instead of Royal Mail £3.20.If you use Click & Drop which you can align with eBay,you...

Country of Manufacture not working

I am scheduling some listings, but the country of manufacture is not saving. When I go back by selecting edit listing the country I selected has gone and it's asking me to select one again. Will this be fixed? How can I check if my items are being sh...

restricted from selling

Help! !My eBay account has been permanently suspended, but I haven’t done anything unusual. The customer service team couldn’t provide any specific reasons when I inquired. Does anyone know how to contact an eBay UK account manager? I really need hel...

Final price higher than my bid

I won an item but the final price was more than my bid. It says the buyers ptotection is included in price. Can't find a proper contact to find out just a stupid bot that doesn't resolve my query

Bicycle item not received

Today I reported a non-delivery of my Gekko Folding Bicycle 12.5 Inch Wheels Silver Bike Boys Girls Bicycle.Order numberOrder number13-13638-10022You refunded my money, but I specifically stated that I wasn't interested in a refund, only in receiving...

Feedback

Hi, my feed back is showing 0% positive when it is actually 100 % . Anyone know why this is or how to correct it - struggling to find correct category to chat to eBay

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Recall for faulty product

I got a message from eBay regarding safety of a product purchased in May this year. They told me to ask seller for refund. The seller asked for PayPal details including my email for refund. I tried to give the seller these details but eBay would not ...

Seller not fulfilling preorder

The seller has not fulfilled preorder, and as its over 3 months ebay not interested. Been in contact with seller, and just get a reply, even to the point of offering another item which has also not transpired ,and insists that he cannot refund due to...

Viewing auto rejected bids as a seller?

I have an item I'm selling on ebay for which I have a minimum offer acceptance price in place, whereby offers below this price are auto rejected. But I don't seem to be able to view any of these rejected bids! I would have thought as a seller I would...

Courier collection

I have sold a large heavy item, and Ebay want the courier to collect it from my home address....even though I've changed my collection address to my work addressHow do I change things so that the courier collects from my work?

Bought a new phone. Arrived with box open. Security tags broken. Sold as a brand new phone? Con

Hi I've bought a brand new phone as advertised.It arrived today . Security tags on the box , opened both ends. Is this a new phone? It's second hand surely? The seller claims it's new but says " customs opened it , " but there is no customs paperwork...

Resolved! Ebay refunded.the buyer incorrect amount

Buyer partially returned the goods (kept 2 items out of 4) but ebay refunded the full amount to buyer despite mentioning the fact that I buyer only returned 2.items. What can I do to get my money back. It's clearly not my fault. TIA

Buyer denying receipt of sent item

Hi, I recently posted an order to a buyer using his preferred delivery option and paying the cost just to satisfy the buyer who preferred royal mail to Evri. The parcel was tracked abd got delivered with picture proof. But buyer is claiming parcel wa...

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

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Unable to leave feedback

Made a purchase, when the item arrived it was not finished as well as described or indeed I had expected. Before leaving feedback I messaged the seller with my observations. I did not receive any reply and now find that I am unable to leave any feedb...

Unfair return

Buyer bought a brand new, sealed in the box item. Reported the item to be faulty and returned the item. As expected, the item worked perfectly and I believe the buyer thought that the item was a different piece of kit from this particular manufacture...

Funds not available

Hello all, I have sold an item, posted out and ieBay is saying my funds are available, problem is they are not showing in my available funds. I've checked and I have not received a scheduled payout. I've tried with eBay's automatic assistant with abs...

Evri not collecting from locker

I sent two packages by an Evri locker . After now 14 days it is still showing in locker . I have tried the automated system. Still no replies email or phone. Also the locker is no longer showing on their website. Packlink has raised a dispute. But if...

Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. The same seller currently has multiple active listings using the exact same ph...

My help and contact page was freez

Halo evryone please help me if know this i go on help and contact then there was i contact an agent and atomatic asistent give me option call us or chat with agent i not chose any one and close my laptop then i see my help and contact page and the pa...

Returns - who pays the cost?

I bought a motorcycle battery and the listing stated a 24 hour delivery. The battery arrived 4 days later and, as the motorcycle was my primary source of transport, I bought another from Amazon which arrived next morning. I have gone to return said b...

Fluval heater model number T200

I’ve ordered a Fluval T200 heater for my aquarium in February 27th 2025 and last night it packed In I’ve tried the fuse and everything but it’s completely stopped is there anyway to get eBay to refund this item or is it too late?

Kuba

Dzień dobry, Moje pytanie brzmi:Moim hobby jest testowanie głośników i amplitunerów. Czasami kupuję używane, a potem sprzedaję je za tę samą cenę lub taniej. Czy w tej sytuacji muszę płacić podatek? Ile mogę sprzedać na eBayu i za jaką kwotę?

Resolved! Speaking to an agent, is it impossible ?

I received a (non-reply) email from ebay informing me of an electrical item I bought recently which has been deemed unsafe or dangerous to use. It advised me to stop using it and contact the seller . I promptly looked up the item, which I remember bu...

AVOID EVRI!

I just want to join the many, many voices letting the world know to STOP USING EVRI. It is the most awful delivery company I've come across, I am struggling to put into words how angry, frustrated and fed up I am with their service. They keep losing ...

Resolved! A seller has totally ignored me reporting a battery failure - supposed to have 10 year guarantee

I bought a Dewalt replacement 8.0AH 18V battery at the end of January and to be honest have hardly used it as i have numerous Dewalt 2.0AH. It just stopped working - dead - won't charge etc. I've tried emailing them and also contacting them through E...

struggling to withdraw credit

I have £100+ in credit from sales. I can't seem to get the seller hub to log me in so that I can withdraw them, despite having done so previously. I just get stuck in an endless loop of being asked to login- a message which says successful and then i...

Cancel a Simple Delivery label

Can anybody let me know how I cancel a Simple Delivery Label. My buyer bought two items and I only used one label as the deal was she would buy two items toinclude postage for £25 but the system generated two labels but only used one. Thank you

Unable to sign into Ebay App

I am having trouble signing into the App. When I signed in it keeps saying oops something went wrong. I have removed the app from my iPad and reinstalled it. Rebooted the iPad . I can sign into eBay uk website and eBay seller hub fine, so a bit baffl...

Account Suspended

My Account is suspended I have massage I need update all my tracking numbers sold items but is somes unavailable because they allready added automatically ready delivered also is automatically added tracking numbers. ??

Norther Ireland buyer

My buyer is in Norther Ireland and says he can’t pay - I didn’t exclude Northern Ireland from countries not sure how to resolve this?? Any ideas?

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Assumed purchase

I purchased an item and money was taken out of my account by EBay but never received anything and when I went into my account there is no evidence of purchase how do I go about getting in touch as everything seems to be an automated response and gett...

Buyer/seller issue

I recently bought a figure from a seller, second hand, used condition. but on arrival one of his legs fell off. it seems to me that it was already broken, however the seller disagrees. what is the protocol here? it was listed as no refunds, but wasn'...

Overcharged Simple Delivery

Two problems: First - I sell item 5 x 3 x 3 cm, weight 20 grams, so need to be small parcel (UK) up to 45 x 35 x 16 cm up to 1kg. Two items were sold, and Simple Delivery has automatically changed postage to medium parcel 61 x 46 x 46 cm, despite the...

Trying to return an item which was not as described, but seller not responding to messages

Hi, I recently bought an item which was not as described when received. I raised a return request on this basis and ebay contacted me, saying the seller had told them he has provided me with a method to return the item and that I should now proceed t...

DHL how to contact?!!! Terrible company!

I dropped off a parcel using the simple delivery system EBay have in place and had no choice but to use DHL as it was a larger than average parcel..I dropped it off on the 26th of September and the item still remains at a depot with no movement. This...

Postage

Used the prepaid postage label but did not cover the postage cost and had to pay additional £13 for parcel force, can i claim a refund?

Items sourced from Amazon

I'm getting annoyed by items that I've ordered on ebay, actually coming from Amazon.I use ebay primarily so I *don't* support their evil tax-dodging empire.Couldn't it be made a requirement for sellers to declare up-front that they're simply using Am...

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Missing item via DPD

Hi thereI sold a pair of Gucci trainers and sent them off for authenticity via DPD via eBay. I dropped off to the shop, got a receipt. DPD have now cancelled the ticket as the parcel wasn't there to be picked up so obviously been stolen from the shop...

Listing suspended

All of my 1450 listings were suspended yesterday, I’ve now provided the information to ebay, how do I get my listings reinstated Your selling ability has been suspended because we still haven’t received your tax identification number. We need this in...

Return issues

I opened a return for an item that wasn’t as described, but I accidentally selected “wrong size” as the reason. Now seller says I have to pay for return postage, even though it would cost £16 to send back to China and the item only cost £25. The sell...

Ebayai

For weeks now I have not been able to contact any sellers to ask questions about items before making purchases. I seem to be blocked every time by ebayai. How am I supposed to contact sellers?

My homepage

HelloCould anyone advise whether it is possible to make my Active items my eBay homepage please. This is the page I want to view first.With thanks

Purchase has

I purchased an expensive hi fi system for collection as the postage was £300 which seemed ridiculously high on buy it now and the seller has not answered my messages so I could arrange collection, I needed to collect within a couple of days for a bir...

Didn’t get an item

Bought and paid for a bike rack on the 29th September suppose to arrive on the 6th oct never turned and also disappeared from my purchase history can not connect seller when I try to it says I need to register for an eBay account I just want my money...

Cancelling Label

HiIm trying to cancel a label that's been generated for an item that's been sold and then add the new tracking for the sold parcel that I have sent using a different courier. I cannot seem to cancel the label and cannot find the option to update or a...

Seller requested card details

I ordered an item in may, was told it was delayed, I agreed to wait. Yesterday I cancelled it and requested a refund. The buyer says they can’t refund without my card details. This can’t be true, but I can’t start a refund request because I bought it...

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I think I got scammed

My dad bought a controller and on all the controllers we checked it always said if it had stick drift or not.This one didnt say if it had stick drift or not just the usuable ps5 controller text so we assumed it didnt have stick drift or else the sell...

Promoted listing offer banner

I see Ebay is doing £10 off Promoted listings.I clicked the banner to claim the offer, but then it signed me out and I have to log back in again.Have repeated this several times, but no confirmation if the offer has been applied or not.Also, does it ...

Refund

I sold an item and the buyer refunded it and shipped it, but I accidentally pressed on item delivered when it hasn’t so would like to cancel that before payment gets released

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