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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Re custom postage

Wonder if someone could help please. when I do a listing I get to the postage part & can never find custom postage option I’ve looked everywhere. can any shed somelignt please. Many thanks

Resolved! Personnel Information given out

Hi,Does anyone know why my Phone number was given to a seller ? The item I have purchased is an emailed activation code. But the seller sent me a text message. (not the code) Surely this is a data protection breach.

No Tracking Provided for Return ID: 5299874646

Hello,I have a refund deadline of October 7th for this return (Return ID: 5299874646).However, the buyer has not provided any return tracking number in this case. Without a tracking number, there is no proof of shipment, and I have not received the i...

Impossible to contact ebay.co.uk

I ordered something from a seller with 10 feedback. I paid for Royal Mail 24 but seller has sent via DPD. Despite having my correct address she has mispelled the road name. I contacted DPD to change it to the correct spelling. They informed me it wou...

Refund over an EA that did not work

I bought an Expert Advicer ( EA) from a seller couple weeks ago and the seller sent me a link to click into . Long story short the EA did not work so i reached out to the seller and told him about the issue and demanded for a refund of which i've rai...

eBay is now too complicated, and not helpful

eBay has changed vasty and continuously over the years, particular recently. I cannot find the help I need. Nothing is straightforward, and trying to get help is stressful. Attempting to communicate with the eBay 'bot' is enough to make my brain impl...

eBay changes

Why have they just changed everything now I can't get anything to work from my phone. Why do they constantly make changes and break everything

Why have eBay reduced my item

Why have I received less than the price I listed my item for. Can eBay reduce the price without my authorisation. Items listed cheaply make it uneconomic taking packaging & travel to postage if eBay then reduce the price. .

Collected too late

Hello. I ordered an item on 15 September which was to be collected by me at a local Argos, I was given a code starting FM for this. Due to illness I was unable to collect it immediately and when I visited the store they couldn't trace the FM code. Lo...

A broken record

Hi Guys, my first time on here. A 45 record I recently sold has turned up broken, the buyer informs me. I would have used Royal mail, as at least they have 50 pounds minimum compensation.I had to use Easy delivery with a prepaid label. I'm guessing I...

I cannot find my listing when searching on someone else's account usinf a key word.

Hi. Situation is that I have listed an item on my own eBay account - it's a pair of hinges for a particular record deck. I was then on another eBay account mainly used by my wife, and curiosity got me doing a search for my own listing using the main ...

Post and packing

I listed an item to sell as a bulky post and packing. Not realising until a bid had been placed, the P&P had reverted to Simple Delivery. Unable to revise listing I posted in Q&A for winning bidder to pay for bulky postage. They didn’t. I can’t re-in...

Contacting a Seller after purchase

I have tried to contact a seller after making a purchase and when I click on 'Contact Seller' a window pops up telling me about not conducting any purchase outside of Ebay. If I close this window I am back where I started and am unable to send any me...

returning a counterfeit product after I have part used one of the items (oral b heads)

I purchased 8 oral b heads new in packaging. I started to use one of the heads and then realised it felt wierd, vibrated more than usual. I then checked the packing and head and realised their were tell tale signs it was fake, bad printing on packagi...

Simple Delivery Questions

I decided last week to try listing again as Simple Delivery seems to have settled down a bit.I have to say I like it a lot and my first two 'test' sales were very smooth, fully integrated with Royal Mail collections, and the £750 insurance and eBay a...

Resolved! Excess Postage Costs

Hello, all:I'm sure I won't be the first or last business seller to have this problem, but any advice would be appreciated!I recently sold one pack of cleansing wipes, offering free P&P.Total weight, including packaging: 235 grams.Printed off the lab...

Sellers fees or protection fee?

If a seller lists an item and gets the asking price, the buyer pays a protection fee. If the buyer offers a lower price it seems the seller ends up paying the protection fee. You get the offer minus the protection fee. That’s quite deceptive

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Buyers protection fee

Im a seller and I’ve been charged for the “buyers protection fee “ , ebays rules state that its the buyer who should pay it , and not the seller, so why have i been charged for these extortionate fees?

Combined postage

A buyer has purchased 2 items from me. I didn't realise you could do combined postage, and have already sent both items in one parcel. Is there any way to change the postage on one of the items so they will both show as delivered?

Refund

The parcel has not been delivered despite multiple UPS tracking updates claiming “delivery attempts” when no attempt was actually made. UPS marked a “final delivery attempt,” but no one came to my address. I was at home and available. This is not a g...

app issues like never before

I am having CONSTANT issues using the ebay app. After reporting over and over with no response i came across this page so I'm looking for support from other users. is anybody experiencing anything like what I list below?I would really appreciate any ...

Searching previously sold items

Hello all,Please can someone advise me where you can search for previously sold items?I used to be able to search specifically for sold items in a category but am unable to find that option anywhere now. Where has it gone or has that option been remo...

Resolved! Select a courier because this is a heavy item without changing all current listings to this courier

I have a heavy item that I am unable to get to the post office. If I try and select the Royal Mail because they have the collection option, there is a message that ALL items listed now will only have the Royal Mail. How can I select a courier for thi...

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slander! A customer bought 15 patterns of boot /wellie socks patterns, and 17chunky slipper socks

A customer bought 15 patterns of welly warmer socks and 17 patterns of Chunky slippers socks knitting patterns from me. I focused on copying these two patterns, along with my other sales. However, in the evening, while writing to thank my customers f...

Negative feedback left for a seller

Hi all.Probably a common theme here, but I will relate the story anyway!I live in the UK, Ebay member for 16+ years.Buyer for my item lives in Mexico.After he won the auction and paid (it was only £20), I went to print off a postage label on Ebay, bu...

Postage charges and vat

From past experience the postage charges shown in the listing's always include Vat, On the invoice if the full price of the postage is shown no Vat is added or alternatively the postal charges are shown without Vat and Vat is added bringing the posta...

Resolved! Pre simple delivery combined postage and refund

I've sold two items today which were listed pre simple delivery and both had postage of £3.38. I confirmed to the buyer (before she bought the items) that I would combine the postage and refund her the excess postage of £3.38. She has completed the s...

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Very frustrated with eBAY - going around in circles and no way to get any direct advice or help

Simple thing (or so you would think): I have been told there is going to bean automatic payout to me made. I do not want the payment to be made (I have my reasons - I have my eye on something that I would like to buy, but not yet).Try to stop the pay...

How do I sell my WW2 Willys Jeep ?

I have a WW2 Willys Jeep, 1945I'd like to sell it, I am gretting too old to repair itI have lots of paperwork for it and bills for what I have spent on itNever sold on Ebay beforeSo a bit of help would be appreciated

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Posting a sold item

Hi everyone, I’ve just agreed to a sale on an item and eBay is telling me to post by 8th October. I had to take a late notice flight to Europe last night to attend to a business problem so out of the country until Saturday 10th October and unable to ...

Simple delivery and multiple labels

Morning all, I’ve sold an item and need to dispatch, the item is split into two boxes however there is only an option for a single postage label, is there a way I can resolved? I’ve not printed the label yet because I don’t want to get stuck with a o...

Postage refunds

Hi there i sell quite a bit but still confused over postage. what if a buyer buys multiple auctions and asks me to combine postage?I don’t control postage now so cannot send an updated invoice, so do eBay just take all the postage money and leave the...

US buyers unable to buy item

I’ve listed some ACEO’s yesterday and I have a potential buyer in the US who wants to bid. When she does try to bid, she is being told that as she is in the US she can’t. Why is that? Thank you

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How do I raise a complaint please 🙏

Seller sent me a faulty item... and a replacement was also faulty... now I'm experiencing difficulties getting the seller to refund the item... can anyone advise on next steps please ..see audit of conversations as follows; You don‘t need to return i...

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I keep having buyers cancel after running an auction, and after 3 times on a £200+ drone I’m angry,

I keep having people immediately cancel on a £200+ drone , it’s now happened 3 times in a row and I am now officially angry, eBay offers you agree and lost with fees, then it won’t let you edit your say I won’t refund , I believe you shouldn’t be abl...

Bulky items

I have just been drafting two sales. The first I needed to opt for own carrier as it was a bulky item, that was fine. Then I listed the other item- also bulky and I find I am being forced to use DHL although the item is larger than their limit. I don...

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Buyer Collection & Return

, August 30th I sold a chair, on behalf of a friend, the buyer made an offer which I accepted. I messaged her with the collection details and she confirmed that she would collect that weekend.She then tried to cancel the transaction a couple of days ...

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Order Cancellation

Hello. I made a cancellation request on the afternoon of 4th October (yesterday). Today 5th October, 25 hours later the seller rejected my cancellation request. Approximately one minute later, I got 2 notification emails stating that my order had bee...

No refund

Hello fellow ebay users! I'm an occasional buyer and I'm having a problem which I can't work out how to solve. I bought a phone case but it wasn't suitable, so I messaged the seller and he agreed I could return it. I posted it back to him but still h...

Posting a roller blind

I have asked by a potential buyer if can offer postage of a roller blind. The parcel is 180cm by 15cm by 15cm and 2.5kg. Simple delivery will not cope with this and bespoke delivery is more than the value of the item. Any ideas?

Accidental purchase

Hi I purchased a spade Guinea for 414 realising after this was just a gaming token I have cancelled the order and messaged the seller will I get a refund the same coins are selling for £5?thanks j

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Postage

Hi I want to use parcel2go to post out items but can’t find anywhere for me to change the postage carrier. The information keeps saying you can alter it when you are filling in the listing but it only comes up with eBay list which doesn’t cover what ...

Im being punished for canceling a item

Hi on the 1st of October I bought a item on Ebay then soon after i cancelled the item or put in a request to cancel Well yesterday the 4th October late evening i got a message saying the seller refused my request i checked to see if it had been poste...

received wrong items

hi,The seller sent the wrong item, eBay sent to the seller its hub address for international shipment, he knows his mistake and sent the right item to the same address. I had received the wrong items When I reported items not received, he provided th...

Recall risk of electrocution

I purchased an impact driver with two batteries now ebay have sent me a warning message saying that the item is at risk of electrocution as the battery terminals may be live, I've messaged the seller several times but not received any reply. How do I...

Canteens of Cutlery selling

Ebay rejected my initial listing due to their blades policy. I revised it and selected from the list supplied by them Royal Mail Special Delivery with Age Verification- this listing was also rejected as a violationContact with Support advises to use ...

Buyer returning a top

A buyer has purchased a top from me, and wants to return it 3 weeks later? Is this normal? It’s an old footy top but and said there is a mark on it, it was not on their when I posted it? Any suggestions?

Evri Collections

Does anyone know what the situation is with Evri at the minute as they have not collected from my local shop for 5 days and now they aren't accepting any further parcels. I tried another shop and exactly the same and I believe this is an issue up and...

Hatching eggs

I was stopped from listing Poultry Hatching eggs early Spring 2025 as being against ebay 'live animal' policies. Why then are there still over 4,000 listings for hatching eggs as of October. When I queried this after I had my advert removed, I was to...

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EBay help

I have a issue trying to raise a complaint about an item that I bought and when went to collect it said it had already been collected and therefore I can’t raise a case for item not received as on the system says collected is this some new scam going...

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Tax ?

Does anyone know why I ebay have taken tax from me when purchasing a camping item costing £40 going from a UK address to a UK address?

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Help!

So I brought a laptop charger at the start of the year and I contact the seller as the charger was damaged after using it a couple of time, the protective sleeve for the wires had snapped, and I never got a response. I’ve just come across the charger...

ebay hacked?

bank statement has a payment of 1.73 to ebay yet on my purchases no record of this, on same day 27 august a payment of 5.42

Simple Delivery Anomaly

I quite like Simple Delivery in some ways, as it can speed things up. However it is too limited in the options available. One example for me is old tennis racquets, value £20 - £30. They are under 1kg but because of the packaged 80cm length, Simple D...

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Refund

So my help and contact doesnt work at all it's been stuck on the same page for 4 days.... cant contact ebay for help. Waiting for a refund from a 0 rate who has wrote to me that they are not sending the item and that they are not refunding me. Ebay t...

eBay is the biggest Western marketplace for fake/counterfeit goods and it is ignored.

I'm sick of trying to make a living on eBay with genuine items only to be massively undercut by the amount of fake items on here. So I no longer bother. Even dumping grounds like Temu, Shein, Alibaba and AliExpress can't use brand names anymore, but ...

Messages

When I go to 'messages' I get a quick flash of the correct page followed by a blue box which wont let me enter anything or go away. What can I do about it please?Chris.

Can't revise a buy it now listing

I am trying to revise a buy it now listing but everything is greyed out. I can alter my other listings just not this particular one. It says I have an offer but there are none. It also says I have a question to answer but I have answered all question...

Resolved! Tracking help

I couldn't get the prepaid tracking qr code to load. I had address so I posted it and paid. How do I change the tracking details?

Product Sourcing Methods

Hello, I hope you all are doing well. I am new to Ebay and want to join as a seller. Is there any recommendations/tips any wholeseller platform or group that I can reach out to start a successful business. Thanks

Ebay Buyer Protection

I have just bought a kitchen off here with buyers protection the seller has advised I'm unable to pick the kitchen up for 30 days at least, am I still covered under buyers protection as I wouldn't have collected for at least 30 days or does it start ...

Pending payment not in available balance

Hi,I sold 6 items yesterday. Out of those 6 items, 4 has been paid out but 2 are saying pending with available payment today. eBay have confirmed no holds or restrictions but just said payment will be received by end of today. Anyone had this before ...

forgot the tracking label

i sent the parcel in the post to the address but i forgot to put a tracking label on so the parcel is on the way to the buyer but im worried i wont get my money because it cant see that the parcel is on the way to the buyer

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ebay system

What is going on with this company first of all wanted to sign in so needed to put code in where i live signal is *bleep* might take 4 hours to get code, you have 59 secs to use this spent 8 hours talking to their chat assitants waste of time so chan...

Item says been collected

Hi Iv went to collect my item it says it has been collected but hasn’t been by me the delivery company was Evri and can’t see a help option in eBay as I can’t say item hasn’t been received as it says it has

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EBay has got so complicated!!

It's been a long time since I listed items on EBay so today when a few items sold, I've discovered that EBay has got so complicated!! What is it with the postage - what if item is heavier than EBay have estimated? How can Postman/Postwoman have a pre...

Cancellation

I sold an item today after a 7 day auction and for a price I was happy. Within seconds, the winning bidder requested to cancel. I read the help page and it seemed I didn’t have a choice. This seems to me to be bad news for sellers on eBay and is wast...

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Refund Processing

A seller has offered me a refund for an item purchased in 2020 (which was covered by a 10 year guarantee) without me needing to return the item. However, they say that they are unable to process a refund using the original payment method (PayPal). In...

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Postage Tracking Issue

Hi All,I have been trying to input the tracking for items I sold and ebay wont let me as it keeps coming up asking me to send Via Evri, I sent these via someone else but it wont allow me to put the tracking in. What can I do? I keep going on chat ask...

HONEY8

This discount code - HONEY8 - what's it all about? I'm told that if I enter this code after purchases an 8% discount will be given. Well, I've entered it several times after purchases, over a wide price range, and every time I'm told that it can't be...

my account

Hi please can you give me some advise. i had a tiscali email well i tried to get into it but it had an email address that would not let me in, when it says it would send a link to email to get me back in it was the email i could not use anymore so i ...

Contacting a Seller

I am registered as a buyer but I am unable to send a message to ANY sellers. When I click on Contact Seller it takes me to another page but the word OTHER is not there and I cannot type anything in, thank you

Ive been scammed

The seller said "Just waiting on your payment to clear fully through eBay, then computer will be sent" and are not responding anymore and picked other delivery service no tracking information. Is this a scam

Account restriction due to VPN??

A few months back I used a VPN while abroad—totally normal —and eBay locked my account, thinking I was hacking myself (??) . Tried calling support: impossible to reach a human representative. Back when I was dealing with this, they were only willing ...

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Pre paid postage labels

I’ve had an issue with the drop off point not accepting an item I’ve purchased and need to print a pre paid label to send to the seller but I can’t find any option to this…is there anyway I can do this? Any help would be greatly appreciated

Posting

Hi 2 items I sold are still marked as dispatched but they were delivered 2/10/25 Royal Mail confirms it.

Search for a crime documentary

Hi, i've been looking for a crime documentary for months without success,so thought I would ask this group.The documentary is called Murder in the Car park and has three episodes. If anyone can point me in the right direction as to what channel I mig...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

Payment not released by ebay although that my buyer had the QR scan code and I scanned

I have sold two items to two different buyers and I scanned their QR collection code and the ebay is holding the payment as pending and advising that there is another nearly three weeks for the payment to come through. Obviously, Ebay does not have a...

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New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

Simple Delivery - More like Stupid Delivery.

I've just cancelled my eBay sale due to problems with postage costs. Was going to use RM signed for but had to use RM tracked at a lower cost of £5.15 but when I put the add on line the postage said £4.18. I can't see RM taking a medium parcel that w...

Hacked account

Someone has set up a direct debit on my account from E Bay Commerce Uk Limited, I’ve cancelled it with the bank but could you look into it for me as there was no reason for it

Buyer may have paid postage

HelloI sold item and buyer paid for it and postage. When I went to print label it asked for payment. When I tried PayPal it didn't work. So I used my card to pay for label (postage). How can I find out if the buyers funds for postage is still in my f...

EBay refunding postage on presale item - help!

In the past month I’ve sold 4x presale items which were released today (Taylor Swift albums). The albums were clearly listed as presale in the title with the release date and the buyers were happy with me of course posting once the items were release...

Best offer accepted and yet the price increases even though the price is shown as accepted

The above is a screenshot of an accepted offer. The prices are plain to see in £GBP. The offer was made in $US and whatever Ebay do regarding exchange rates isn't mentioned. So, in my mind, this is the legally binding figure that has been accepted an...

Counter offer accepted notification.png

Unfair feedback

Hi there could anyone of you more experienced sellers give me some advice please I got an order for a stagecoach neck lanyard that I had for sale so I sent it by EVRI the next day so it's on the way and not passed the expected delivery date and the b...

Unable to return?

I wanted to return an item I no longer needed and during the process I selected the wrong return method so I tried to go back to change it and it said that the return got cancelled. How can I return this now? I have emailed the seller and had no answ...

Resolved! Defective Water Filter Cartridges

Defective items delivered in July, reported to eBay who passed on to seller. Seller came back with some trouble-shooting ideas (which were pointless) instead of sending return label. Then I was informed I had run out of time for return, and if I stil...

Problem with a buyer

If I advertised a coat with size 48 Italian and the client received the coat as tells me that wants to return it as it doesn’t fit but claims the size is wrong and not is a 48 when on the tittle says 48 and on the photo of the size it says 48, the bu...

EBay changed postal price after sale

I entered large letter 2nd class postage at the eBay price of £1.55.the item has sold and eBay have deducted £3.35 from my payment for 2nd class small parcel.why have I been charged more than the customer has paid and why have eBay changed the postal...

Mixed up parcels

I Sent the wrong item to the wrong person x2 one has contacted me to let me know the mix up but the other hasn’t and won’t reply to messages. What can I do??

Seller posted item but not to me

Seller has posted item .tracking shows as delivered but it was not to my address …it was to a Post Office 4 miles from his location. Tracking shows it was accepted, available for collection and delivered at exactly the same time .How do I report this...

Postage

I am selling items where I select the buyer to pay for postage. Yet when my items have sold and I go through the motions I end up having to pay? Why is this and how can I claim this back?

'How much buy it now' punts

I currently have a vehicle listed spares or repairs. I have little idea of the value so it's an auction with a reserve. But I am getting continual 'how much to buy it now?' queries. What's the best way to deal with these please?

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No items recieved

Got couple items of seller never recieved said when buying buyer protection at sellers page but eBay says its not covered seller not messaged me back at all over 3 weeks eBay closing issue on 8th this month how can it be advertised with buyer protect...

cannot log in to contact ebay

my brother cannot access his ebay account all his details are correct - ebay say phone 2086100157 and quote a fault/code number to resolve however bt say this is an incorrect phone number - how can he contact ebay thank you

Buying and Item delivered to Parcel Shop , for delivery, never goes any further! How are they doing

How are these scammers supposedly delivering to parcel shop,for delivery, get Tracking Numbers, item never goes any further!ebay steps in after a week! Get refund! Seller gets paid for not delivery!Happened 6 times now, trying to buy iPhone!ebay say ...

Showing on foreign eBay websites

Can anyone help please? I’m getting absolutely nowhere with eBay. I’ve listed items on eBay UK and I’m offering Global Shipping. They’re appearing on a lot of countries eBay websites but not appearing where I need to most - the EU websites. I comply ...

charges incurred

Hi, I ordered a pair of front suspension arms (277348411981) for my Suzuki Celerio CK66 TKU and the seller asked for the registration number to make sure that the correct parts were supplied, which I gave him. I took the car into our local garage to ...

No Response From Seller

I have been watching an ad for a camera kit for some months now and sent a question to the seller to see if I could come and view it, they did not respond. Despite this, I decided to take the plunge and make an offer. This was rejected immediately an...

eBay's simple postage

I've been buying on eBay without any postage problems to the channel Islands for 20 years now all of a sudden the channel Islands have been excluded from eBay's simple postage system meaning we cannot complete any purchases which is covered by this s...

Payment on hold

Hi there, I originally listed my item to sell as buyer collect but have agreed to post the item to the buyer. I’ve paid for and created Royal Mail 48 tracked label but can’t find anywhere to put in the tracking number in order to receive my payment f...

False information on ebay item for sale

I wanted to report sellers falsley claiming an item is coming from England. Adverts complete with British flag and claiming to come from England are coming after five days from China to a British Parcel company who then send the items on from Glouces...

Buying options

Hi on more and more items that I'm interested in the button to bid or purchase has been replaced with buying options i get emailed telling me something im interested in is up for auction yet i can't bid or buy due to the button being buying options w...

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Fake description on tne package

I have ordered and purchased Lipo Flavonoid, supplements. It was clearly described that one package has 100 caplets, and I bought it like that. When the package came to my place, there were 90 caplets in the package, so It is very unproffesional. Thi...

Late delivery rate

Dear eBay Customer Support, I am writing to request a review of a recent case where my on-time dispatch status was rejected. According to your notification, the following order was marked as dispatched and delivered late. However, I would like to pro...

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return items problem

i have been issued with a refund but ebay will not allow me to amend the quantity of the items to be returned so that they will refund me with the full amount of the refund, does any one know how to actually contact ebay to ammend the quantity of the...

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When to release collection QR code

Help please - I am buying a trailer for collection - received collection QR code from ebay. Seller says he won't release item until money is in his account. How long does it take ebay to move funds from pending to his account? I don't want to drive a...

Purchase from China

I recently purchased a pair of boots which looked lovely in the picture but when they arrived looked nothing like the picture and didn't fit. When l tried to return them l was told l would have to pay postage to China which would cost more than l pai...

Contact ebay by phone, how?

Hi all. I downloaded a postage label this morning and on it i noticed it included a return address for me that I have not had for 10 years. But when I checked that address is not included anywhere in the list of addresses on my account. I cannot find...

missing parcel

how do i speak to someone from ebay ? also i sent a parcel 2 weeks ago now needing to claim i done it via the ebay simple service (or whatever it is called) so i am wondering what happens after my customer gets refunded, can i claim anything for myse...

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A REPEAT SCUM SELLER AT IT AGAIN

A habitual scum selling the same item repeatedly, never post the item, collects his money and relist the item again. WHY doesnt ebay block this conman from its site? EBAY seems happy to refund the buyer using its guarantee policy but never takes acti...

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Simple Delivery - DPD Rip off

I have just sold a golf club shaft. Because it is considered by Simple Delivery to be a "Bulky Item" the only choice of carrier is DPD at a cost or £12.97! The actual size of the package is 100cm x 5cm x 5cm and it weighs about 500g. The cost to send...

Vat

I'm just wondering, is it normal to be being charged vat on top of the purchase price on all my recent purchases?I'm in the UK , buying from the UK and having delivered to the UK.

Insertion Fees

Hello Everyone. I've been charged 12 x £0.35 insertion fees. When I placed the adverts the screen message stated £0.00 insertion fees so this charge is unfair. Where do I go to contact Ebay? I've tried the 'Contact Ebay' but get a very generalised an...

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Posted wrong service

I sold an item on eBay where the buyer selected Evri as the shipping option. I wasn’t able to use Evri, so I sent it via Royal Mail instead. The item has been delivered and the buyer confirmed they’ve received it, but I can’t find any way to manually...

International shipping

Hi there, eBay is trying to suggest £315 for shipping to Singapore from the uk, I can get this for much cheaper with parcel force. Can I just do this and add a tracking number or do I have to use eBay’s courier suggestion. The buyer has paid me what ...

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