Posted wrong service

[tompitkeathly]

I sold an item on eBay where the buyer selected Evri as the shipping option. I wasn’t able to use Evri, so I sent it via Royal Mail instead. The item has been delivered and the buyer confirmed they’ve received it, but I can’t find any way to manually add the Royal Mail tracking number — eBay only gives me the option to print an Evri label. The buyer also says they don’t see any option to confirm delivery. How can I resolve this so the order shows as completed correctly?

[tressygirl]

You can manually update the tracking,  and use a laptop / PC for this.  Chrome works well too.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@tompitkeathly