eBay

wentworthhealth · ‎06-10-2025

Hello, all:

I'm sure I won't be the first or last business seller to have this problem, but any advice would be appreciated!

I recently sold one pack of cleansing wipes, offering free P&P.

Total weight, including packaging: 235 grams.

Printed off the label from Ebay: costing me £0.87.

(Simple Delivery option not applicable.)

Went to the post office where I was told it had insufficent postage: it should be £2.00 (RM, non-tracked, 2nd class) - the cheapest option.

So, I paid the £2.00 postage, losing any profit.

I've had Evri (Packlink) take money from my ebay account to cover insufficient postage twice in the past month; each time after I had used ebay's labels. I've had to apologise to buyers for the hassle caused them.

I'm wondering how other members deal with this problem.

Many thanks!

Peter

jckl1957 · ‎06-10-2025

The answer is simple - don't buy postage from Ebay and don't assume the postage they suggest is correct.

Get a Royal Mail price list (prices went up today) and set your own postage prices.

87p covers a letter, less than 100g and less than 5mm thick. It was never going to be enough for a pack of wipes.

So, set your own postage. Don't assume Ebay knows best.

Buy labels from Royal Mail Click and Drop as prices are a bit cheaper.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)