Scam buyer protected by eBay

[caprcorn_0]

Sold item and posted with next day 48h recorded and tracked delivery how ever the delivery took a bit longer then expected and buyer open case item not received then threatened me on messages that they will claim it was never received and I declined return and just realised that eBay close the case on the buyers favour even tho I reported everything to them!!

[tressygirl · Accepted solution]

The only way you can win a case for item not received,  is to enter a valid tracking number into the case details showing delivery.  Then,  the case would close in your favour , no need to refund.

If you ignored the case,  and did not enter any tracking to show this delivery , and did not refund within 3 days then the buyer can escalate and eBay step in and force the refund.  You may have gained a damaging defect on your account too,  if the buyer escalated.

@caprcorn_0