Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Leaving negative feedback
I have recently left negative feedback for three different sellers when I've checked their feedback none of it has been published what's going on
internatioanl shipping
Can I still send my letter using old fashioned stamps? i have hundreds of them . I do not need ebay international services
Authenticity Guarantee for Jewellery
HiI want to list a ring I own and would like to use the authenticity guarantee for my own protection. My ring was resized 10 years ago and some of the hallmark was lost can I still use the scheme? My last insurance valuations states Marks :Tested, Me...
Amend of add a different Tracking Number Option has gone.
It would appear ebat are not making enough money from out buyers so they have now removed the Tracking Number V arrow so you can amend are put the same tracking number for several items sent together.Just got off the phone to there customer service g...
Postage labels
Buyer has bought 5 similar items from me. She wants them in 1 package. How do I cancel the individual labels and then print 1 label to cover all five items?
Buyer requested returns as not as described
As the title says, got a request today that my controller i sold wanted to be refunds under the "Not as described - Doesn't work or is defective as the reasoning"The description then said "Damage on the thumb button"with a picture of the controller.T...
Buyer wants it delivered to a different address
I’m in the UK. I want to buy a gift for my friend in the USA. The seller of the item I want to send is in Canada. Makes sense as postage shouldn’t be as expensive. But the seller says he can’t because eBay’s policy won’t allow it. Can anyone tell me ...
Simple Delivery - Not sduitable
I have just sold some items that were originally listed with Royal Mail postage. eBay has now changed this to EVRI !The items in question were £4-5 each total £14. A single large letter would be sufficient for all three items and the post office is j...
WARNING - to all sellers that include LED tea lights or button batteries
I am angry with e-bay for their stupidity so I will keep this brief. I have had an item removed from my seller listing because it contains an LED tea light that is powered by a button battery. This was based on a "product recall" from Australia, I am...
Seller refund mistake
Hi all, Interesting situation... I ordered an item, I paid for the item... the item arrived. All was good. The seller has then contacted me explaining they made a mistake and sent a full refund to me instead of somebody else (which i have checked and...
Payment details
I ordered an item (£6.66) and have an email confirming despatch but the email from ebay lists a credit card that expired ages ago. Will ebay just use my paypal account instead or will things get complicated?
Spurious additional £1 charges / cancelled showing on bank account.
Why has my bank started to repeatedly show £1 charge cancelled from Ebay on the same day each time an actual purchase was made / completed?
Setting own postage rates ?? Ebay simple delivery charges too much for one CD
I want to set my postage rates (CUSTOM postage). It won't seem to let me on a newly created listing. I can't see how to avoid Simple Delivery any more...£2.93 is too much to charge for one CD IMHO
Resolved! Leaving eBay Feedback I Bought on 15th August 2025?
Hi, h-o-w Do I leave Feedback for an item I bought approx 15th Aug 2025?... Thanks, Chris
Resolved! active listings
i have five active listings but when searching for them on e bay they do not come up as available no wonder sales have slowed
Selling Corals
Can anyone explain or preferably eBay itself, why if I try and sell a live coral my listing is taken down when in fact there are literally 1000's of coral frags and even shops dedicated to selling coral and live rock that seem to be allowed to do so?...
Buyer has reached out but order has not been posted
Buyer has reached out but item has not been posted yet
I can't seem to schedule my listing for this evening
I tend to schedule my listing for Sunday evenings but for some reason when I try to schedule my listing it forces me to select tomorrow, regardless of the time I select it won't let me choose today. Anyone got any ideas?
Withdrawing money
Hi all I would really like the simple version of withdrawing money. explain to me like I'm 12. I went to withdraw the balance no luck the send money box did not light up. I refreshed my bank account details and it now says can't do it for 48 hrs as b...
I have just cancelled an order, can the seller relist for free
I have cancelled my purcgase as is collection only. Can seller telist yhe item without charges
Dropship supplier can't push items to ebay due to pre-settings
Hi there, I'm starting a dropship shop on eBay and using DSers as the supplier. I've connected the accounts but when I try to import items from DSers to eBay, it says that pre-settings in eBay are preventing the import. I've gone through all my setti...
Postage policy not being applied correctly
I used to be able to set up different postage rates for different speed of deliveries. This doesn't seem to be working anymore as my different rates are now all showing 2-3 days delivery which is pointless.Anyone have the same issue?
Sales Item Condition wrong - but not written by me, the seller!
I'm told "seller assumes all responsibility for this listing". So when I list a book, then check the listing, and discover a flagrantly misleading Sales Item Condition description, it concerns me. Presumably eBay's automatic systems wrote it? Without...
faulty chairs
bought chairs which were put in spare room till decorated , have now got them out and put in light and you can see through them , not enough foam , wrote to seller who said they would get it sorted but not answering now as its out of time for sending...
Collection failing
All attempts to arrange collection with buyer have failed ...
return of defective item after 2 moths
Purchased item but started using it just after 6 weeks, its not working.People said to me to open case. I cannot see option.What to do? Its cheap but i feel bad about this..
Resolved! Refunds
Hello. Just had a customer return an item (doesn't state why and the product was next to new condition!) and it states that ebay have issued them a refund and I won't receive the product back. Is it right that I get to keep all of the money from the ...
Resolved! Simple delivery box greyed out on new items I'm trying to list.
I'm trying to list some new items and the simple delivery box is greyed out. It keeps asking me to fix the delivery service in red at the top of my draft. Can anyone help?
Postage wrong
Good morning I have sold an item and it’s going to Sweden on gsp the original postage cost was £5.85as the Item is 4kg I have printed the label ( Royal Mail ) and the cost is £2.75 to send to hub which will not cover the weight please advise paul
list items on ebay uk preferentially
i have an ebay account at Ebay com. When create a listing, the item will be listed on ebay com. But I'd like to list items on ebay uk preferentially , and not ebay com. How can i do?
automated assistant not working
Hi all I have just tried to get a response from the automated assistant to sort out a return problem and after 3 hrs no contact Is there a problem cant even get a agent on the phone.
Postage
Every time I use simply postage and press it comes up weight and size it will not let me put any thing up for sale and it will not let me pick my own postage
Calls not coming through
How do I change my iPhone settings to allow eBay’s customers service to contact me as calls from eBay not ringing or going elsewhere on my iPhone ?
Simple Delivery not so simple - how to request a specific courier as a buyer?
I'll not go over the issues with Evri as it's been widely reported in the press and elsewhere - and there was a post yesterday about an entire village's parcels being dumped in front of a shop. As a buyer, if a seller has both RM and Evri selected, E...
Accept a offer problems
Hi all, I've been offered a price from a seller. I'd like to accept but keep getting a error message.Ive tried on my phone app, via Google, and on my pc. Same thing
Age verify when i dont have a credit card
Buying a cutlery set and it asks me for my credit card details to verify age. I don't have a credit card
Refund for signed post package
I bought a RL jacket 3weeks ago but it was too small so I returned it. Haven’t got my refund yet. i need help!
Chinese items sold with unsafe electric plugs.
Amplifier sold with dangerous unfused mains lead. Reported to seller, who said " safe to use, item checked at factory".Factory in China. Ebay refused my report and appeal. Will it take a death of a buyer before they remove this item from sale. I have...
Resolved! How to sell to a specific buyer
A litany of disaster due to my inability to understand ebay.Item first cancelled buyer wished a change of address,second cancellation item listed immeidiately not my intention, pressed wrong buttonthird cancellation buyers offer was declined three ti...
Buyers requesting cancellation of order
As a seller, recently I have had buyers frequently cancelling orders mainly stating " Mistake in ordering". On 3 occasions I had already packaged the items. I feel that in this instant, ebay should at least make a charge payable to the seller, even, ...
Simple Delivery - not so simple?
Hello,I'm not a seller really, just trying to find new homes for a lifetimes stuff that I no longer need. My listings are text books and archaeological educational resources. Before the introduction of Simple Delivery I had flexibility and was able t...
Upload aPhoto and message
How to upload a photo and a message to a seller?
Ebay payout doesn’t make sense.
Sold 2 items recently. I had these as promoted posts. The breakdown below is pretty clear cut on what I’ve earned, which in total is £80.8. When I went to withdraw the funds, the amount is lower than ~ £62. Can someone from eBay clearly explain why? ...
Your case is on hold.
Hello allI’m flummoxed by this?Returned an item that totally did not match description etc and was fully tracked return and fully processed and documented in eBay and seller received item back and informed I should receive refund by xx nov yet when r...
selling and wrong tracking number
Hi, ive sent item to buyer and they have confirmed delivery however I used wrong tracking number and accidentally used pre paid label, can I change the tracking number to confirm delivery?
Trouble Updating Tracking Number from Simple Delivery Services
Hello eBay Community,I’m reaching out because I’m experiencing an issue with updating tracking numbers for orders shipped using Simple Delivery Services. As a seller, I need to provide buyers with the correct tracking information, but I’m unable to f...
Updates of delivered item
Why do updates take so long if the item is delivered?
Getting paid for a delivered item
How do I contact ebay. The site is a nightmare to use. I sold an item. Ebay say funds won't be released until 3 days after delivery (for some reason). The item was delivered. Customer very happy. They left feedback. But it doesn't show 'delivered' on...
Selling
Want to speak to someone
Evri parcels dumped outside shop
A message came up on face book tonight, most of my villages Evri Parcels had been dumped outside a shop. Sadly by the time I got there, four youths had been seen driving off from outside the shop laughing . So whilst the person who posted the message...
Jersey
Hi. I live in Jersey, Channel Islands and am having problems buying on eBay. When I go to pay I receive a message saying seller does not send to my destination despite it being show as one of their postal destinations on their item listing. This happ...
Refunded 50% and I returned the boots at my own expense
I bought a pair of boots, wore them 4 times on the fifth the fastening gave up. Tried to contact them by phone email and message through eBay, no joy. Got a third party involved and after weeks got a message to send them back. Which I did at my own e...
Item n
Hi please may l ask for my item it’s estimated to arrive to me between 21 ana 22 November as they mention to me first in email so can you let me know please if there’s any delay or something happening as l still didn’t get my item yet and was waiting...
Buy It Now - Cannot remove this option when listing??
Lately when I am listing items; a Buy It Now option pops up now with a suggested price!!! that I cannot remove?I have tried deleting it, refreshing the page and saving for later but I cannot shift it?Can anyone help?
Discouints for ebay app
Ebay recently offered a discount for purchasing by the ebay app but it is impossible to install the app on a PC and the code will not be acceopted when placing an order on the web site . Why would anybody want to order goods on a mobile phone when a ...
Refund for postage label
I recently sold an item, purchased a pre paid label, but just before dispatching the parcel, the buyer cancelled. I cancelled the order with eBay but still haven't received my postage label refund, which for a small parcel Royal Mail was a curious £3...
Damaged goods sent
Hello. I purchased a pair of tyres. Buyer confirmed they had no damage. Between receiving the tyres and fitting them, there was a 3 week gap. Both tyres had damaged to them. One of the tyres damage was a cut, the other had a bilge which was only visi...
Re funds on hold
Is this real a buyer has paid for an item but its saying the funds are on hold is this legitimate
Lack of views for private sellers
Are ebay actually advertising private sellers ? Even promoted little or no views its ridiculous
Resolved! Posting a sold item
I am soon to be listing my pc monitor ,it will be in a proper box with all the required packing.Do any of the Ebay delivery services take monitors and is insurance for loss /damage available.
Delivery change
Hi ive solda very large item . Decided to deliver personally instead of using Evri as stated on the order . I’m confused what the process is ?
Simple Delivery,
I find this service not user-friendly. I cannot find how to take my package to the local Evri drop-off point. Instead of having received confirmation of the sale, I am told I have to wait for collection, which means I may have to stay in all day to w...
Resolved! Simple Delivery -
I can only use Royal Mail for postage, I take parcels to my local village post ofice. I do not have a printer or smartphone. Does that mean I cannot use Ebay any longer? Or is there a work around Simple Delivery? Thanks
Error retrieving order
Placed and order and got an email confirmation . On tapping ‘tracking’ or ‘order status’ I get a screen saying there has been an error retrieving your order . No other information.
Post options - something wrong in selling template ? Custom postage and SD ‘boxes’ wrong way around
Is it me, or are the ‘boxes’ the wrong way around in the postage options in the selling template ?On left is ‘custom postage’, but options are for ‘simple delivery’.On right is ‘simple delivery’, but options are for ‘custom postage’.No idea who to co...
No seller contact number
Wanting to buy a red Volvo off seller Dave88sw item number277502159003. Thes no buy it now option or phone number and he’s not read my messages . I need help
Difficulty contacting a seller to report a defective item
i purchased a Clarins eye lift on 26th October . When it arrived i could not access the contents of the bottle . Either the bottle was empty or the pump action was defective . I have tried over many days to contact the seller with no success . They d...
Moved to France but postage options still show UK
So we moved to France. We can change the shipping details but when I try and sell something all the postage options are UK companies such as Royal Mail and Evri. How can we change this. Very reluctant to open a French ebay account because we have gre...
Feed back
Hi,how can I turn my feedback from private to public.
Return postage on faulty item
I bought a guitar and it arrived broken, seller has accepted the return and I was provided a returns label via royal mail, I took the item (a guitar) to the post office to send back but they refused to take it as the parcel measurements is bigger tha...
Resolved! Why is a genuine hallmarked sterling silver choker being listed with simple delivery?
I listed the named item and it didnt sell. Previously i listed it under custom postage. Anyone have any idea why when i go to relist i get this message. My understanding that genuine sterling silver is excluded. Once you update this listing, Simple D...
How many days after delivery must a return request be made by?
Simple question but I cannot find the answer anywhere. How many days after delivery must a Return Request be made by? This is a USA delivery, and I would like to know how long I have to wait before I can assume it is OK and take the money. I believe ...
Additional £1 charged separately
I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...
PURCHASING CBD ON EBAY
How come I cannot purchase CBD tablets on Ebay? I am a retired nurse and know the results that it gives to patients. My GP is quite happy for me to try this, as I am maximum dosages for Osteoarthritis-sleeping-depression.I know Glasgow gets it delive...
why do people butt in when they know nothing about what`s going on
tobiasd4 why add a message about cosmetics and perfume when my post was nothing to do with anything like that. it was about a monocular as i stated can you not read
Help on VAT for a UK sale via the GSP Returned
I sold an item from the UK to Italy via the GSP. The buyer has returned it and I have received a bill for import VAT to release it. How can I claim this VAT back or refuse to pay this VAT when the original sale was via GSP not me (so I didn't have an...
Fairywill sonic toothbrush
I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...
How long does it take for buyer to close a payment dispute?
Bit of a muck up on my behalf, sold one item worth £30 and another for £90. Mixed up postal labels and they’ve gone to wrong buyers. Two issues, the woman that bought the £30 item received the £90 item and instead of messaging me has opened a payment...
How to upload photos from a mobile phone to add to a listing. Ebay says it has sent a link to my pho
I want to upload photos from my phone to sell an item. EBay says it has sent message but nothing appears on the phone
Feedback
ebay is just getting worse, no wonder people are leaving and selling on vinted(i sell a lot on there now because ebay is just a joke) i sold an item and within seconds the buyer cancelled and put a stupid reason (brought by mistake??? any way i thoug...
International buyers with simple delivery - unable to invoice international buyer
I am a private seller and most of my sales are to overseas collectors of what I sell - the market in the UK is very small. Last week, I now have to use simple delivery (I cant opt out as previously). Many buyers buy multiple items, and I used to issu...
International Rates Table bulk update
Ever since eBay launched its Simple Delivery and basically forced sellers to use a tracked delivery service, any listings I have previously set up with the right postage costs, have all been altered, to sort this out I created a postage rate table fo...
Selling in different currency
Dear Community, I have sold an article in GBP. The bank account I have linked ebay with is also from the GB (GB IBAN).I used to live in Germany, which is where I was living first time I registered with eBay.Now eBay would like to convert it to EUR an...
Buyer wants a refund
Hello I would really appreciate it if another seller could advise me. I am so cross because I sold nearly over a month ago a set of fitness weights the buyer paid and I reached out to him asking when he would like to collect He said he was busy curre...
Return item from customer
I gave a customer a refund but he as not responding to me and he still has the item. But EBay have taken the money from my account can I get the money back from EBay or get them to as the customer to send me the item back?
Seller Marked Item as Collected When It Wasn’t
I bought a virtual item and the seller asked for the collection code. This isn’t uncommon to be asked for the code first so I sent it. The seller marked the item as collected despite not even discussing trading over the items. They then asked if I co...
Ebay going down hill how do you get in touch with them as the automated assistant is hopeless
How do you email or get a chat with ebay its no use them ringing as they never do and getting so hacked off with the run around
Refund
I purchased item through eBay, paid via PayPal. Item came but was nothing like what I ordered (significantly not as described) seller agreed wrong item was sent and would replace or refund but I got neither and no more communication so I contacted Pa...
Simple delivery and Custom postage option boxes not working properly
Is anyone having trouble choosing their simple delivery postage option? I am trying to load some items and revise some but the simple delivery option and the custom option box seemed to have swapped places. When I press simple delivery it is showing ...
packaging
i am trying to sell some jigsaws. can anybody advise me where to purchase the correct size cardboard boxes. cheers
Buyer protection fee
So I’m a little confused! It says the buyer pays the protection fee but I’ve just accepted an offer on an item for 130 then 10 p+p so 140 , I am only getting 134 odd and still got to pay the postage so essentially I’m paying the protection fee ??
CONTACT
How do I contact Ebay to tell them there is a line missing when they send my address to the seller?
Returns rate 1.41% 1 of 71 transaction
I had a return that Ebay cased in my favour. They said this will not impact my seller perforamce rating. I have seen Returns rate 1.41% of 71 transaction on my dashboard does this remain on here or does it get removed after a period of time as ebay f...
Evri delivery
I haven't received my parcel from Ebay and Evri delivered it to the wrong block in my complex and they sent me a photo of where they sent it and it isn't my block and I went to find it and found it has been stolen by someone what can I do please this...
my ebay
my pc shut down by power cut logged back on went to my ebay all my previous in summary listings were lost is there anyway i can retrieve whats lost thanks bob
Is a seller obliged to take back an item that's flagged on the gov.uk as high risk of electric shock
I bought a laptop charger (224677056531) as a spare on 28 June and have never used it. I had an email from eBay this week with a link to the gov.uk site advising that imports have been stopped and these items destroyed due to a manufacturing issue th...
dangerous
i bought 2 plugs 2 to 3 for toothbrush they arrived pin broken and completely out and was made of cheap plastic the other one was not sealed together big gap all the way around. these are not meeting uk safety standard started a return but i feel the...
Posting to Londonberry
I’ve a buyer in Londonberry but when they go to buy my item it’s not letting them. I’ve checked and rechecked all my settings. I’ve switched to Royal Mail, checked I can send to Ireland. Any suggestions welcome .
Options when you believe a buyer is lying about a defective item
I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...
Does anyone know how to resolve the ‘contact seller’ issue where cannot send a message?
I have seen that this is an issue where you click on the contact seller button but the question box does not appear and another pop up of the advert appears instead. I hasve seen that other have had this problem but cannot see how they resolved the i...
International Shipping, Rate Tables, not Global Shipping Program
Hi All, I am a UK seller.I have been trying to set up International Shipping using Rate Tables', but not using the Global Shipping Program. Many of my old listing are set up like this and still work, but I noticed if I 'revise' an item, that option i...
Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do s
Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do something for me.
Duplicate Label GSP Need Help
Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...
Business seller protection from eBay
Hello everyone, I’d like to ask the experienced Business Sellers here — how do you deal with situations where the courier loses a parcel? I switched from a private seller to a Business Seller in October. Before that, everything was sent via Simple De...
Simple delivery charge twice
Not sure why but I have been charged twice for simple delivery on one parcel. I only printed one lable at home with evri and took parcel to shop as usual. I have looked at cancel lable in my ebay but doesn't work. Thanks
Posting items
I have recently sold an item. I was unable to print a label due to an apparent wrong address. Seller provided address to which I have posted but I cannot find how to mark as despatched although the royal mail tracking now says delivered. Can anyone h...
Ebay refuse to acknowledge mis-delivery
Evri delivered a parcel to the wrong address. As proof of delivery they supplied tracking and a photo. The photo was not my address. I contacted the seller - who said it was not his problem as it was sent by Simple Delivery. I contacted Evri - who sa...
taking ebay to small courts
Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...
Messages not being shown.
Since using simple delivery if I message a buyer and they respond I cannot see what they reply, all I receive is a message from ebay saying your buyer reached out, we will now work with your buyer to resolve any issues. All I am doing is advising the...
I would raise a complaint against Customers service team
I have been blocked by Customer service team. All my loaded items not been shown to the main home pag
Payment not showing
I sold an item 24 hours ago and it's showing in my 'year to date' amount but not in my ebay balance. It says the buyer has paid but I haven't received the money yet. Is this common?
WHY HAS MY CARD BEEN CHARGED ?
I advertised 2 items of furniture as Ebay states no fees, & free to advertise. I have not sold on Ebay for years. Why have I been charged £10 ?
age limits
how can i prove i am old enough with no acess to a credit card.......
Personally Abusive Buyer Feedback
Hi...unfortunately I have encountered a buyer who has left an incredibly and personally abusive rant feedback which cannot possibly be allowed being against ebay policy....or can it?I have tried to report the buyer online but the drop down menu for r...
custom postage
Why has simple delivery been taken off some items ,I went to list an item that was large letter size and ebay recommended that size ,but when I went to the postage the simple delivery button was blank but the customise button was there even said new ...
Resolved! If I buy an iPhone 17 pro max (seller stated in a messege it’s genuine) turns out to be counterfeit
Hi if I buy an item like iPhone 17 pro max abd rhe selling stated that its original via messege on eBay and let’s say I receive it and find that it’s a counterfeit do I get refund?
Evri left parcel outside and it went missing
Ive sold a old Samsung galaxy phone and went with the Ebay evri label service....it got posted and arrived at the location but the location was a block of flats and the guy was on the 3rd floor and the evri guy left it outside on the public entrance ...
Withdrawing funds
HiHow do you withdraw funds from your eBay account
Urgent: Scheduled Pickup Address Incorrect – Immediate Action Needed
Hello, I urgently need help with a scheduled pickup for an item I sold. The system has selected an old address that I no longer live at. I have not used this address for over two years. The courier is scheduled to pick up the item on Monday, and if t...
Listing violations
Hi is anyone else getting their listing taken down for the listing to be classed as a bladed item ? I have had several items , pliers , Bricklayers Trowel and a garden hoe Getting very silly on ebay now
An item that’s a little over priced.
The item in question that I need to purchase isAudi A3 convertible front roof seal. Probably round £40 to £80 ishmy question is how and why is said item listed over £1346:69item part number8V7671631
Current posting out system
This seems to have changed. Where I used to add a posting cost, this time the system added its own version which I could not get around. It looked as if ebay was going to do the posting itself ( I doubt it ) but even if so, I would still need to get ...
label problem with simple delivery
I tried to print my simple delivery label but found my printer had broken, I don't have a smartphone, so a QR code can't be used. The only solution I had was to cancel the order and message the buyer. Is there any other solution?
Postage
Sent an item on eBay through a different career than was arranged so cannot put tracking number in can anybody help thank you
Simple Delivery v Custom Postage
A 'New' Custom Postage option appeared today when listing a postcard. That's fine, but when I click on Custom Postage I see the Simple Delivery details, and when I click on Simple Delivery I see the option to choose my own Custom Postage. In other wo...
Credit on account.
I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before December 9th 2025, the credit balance will no longer show on your account. However, even after that date, if...
unable to contact ebay via help and contact
hi, can someone send me link to request a call back to eBay customer care team.I am unable to contact via help and contact option. Pls help. Thanks
Fail to sell via Global Shipping Program UK to EU
I set up my listing via Global Shipping Program. However, my client based in Romania fail to make order. The message said: Unfortunately, this seller won't send this itemto Sector 2, Romania. You can:Update your delivery address and try again.Or find...
Labels
Hi, I've just sold an item, plus postage, and didn't realise I had 'activated' the label cost/tracking number. Without using the label, I took the item to the post office and paid for delivery, and got a tracking number. How do I cancel the original ...
Bought a "New" SSD, turned out to be counterfeit, now the return label is incorrect
Return ID: 5305810871Paid full price for a WD Extreme SSD as an Xmas gift, when it arrived unboxed without cables I proved it to be a fake only performing at just 7% of the speed of a genuine drive.The return post label hasn't worked, may be due to t...
Fire Risk
Received an email that explains an electrical item I purchased has been re called. The item actually catches fire. I’ve tried to contact the seller who it appears is no longer on eBay I also can’t find the purchase in my purchases list under the sell...
Buyer Collected
I sold an item buyer paid. Then said she wanted to collect. She has collected. Ebay of course says I need to post. I am not sure what to do
Buyer saying packaged has been tampered by the courier and item is missing
So I've recently sold a watch and a buyer saying the box has been opened and tampered. He's emailed me and sent pictures of the package opened. I've responded but I can't do anything to look into further or a file or raise the issue to royal mail. As...
Product re call
Received an email that explains an electrical item I purchased has been re called. The item actually catches fire. I’ve tried to contact the seller who isn’t replying to my messages and I’ve also spoken with eBay who have said they can’t help. Any id...
Anyone else not able to list anything today 21/11/25
Just get red banner saying try later!
Multiple listings.
I want to list a load of fridge magnets as multiple items but can't find how I do it. Building the ad asks for quantity but thats where it ends.
Dropped simple postage item at parcel shop but still not collected after 4 days
I paid for Evri tracked simple postage (sure it was 2 day delivery) and so printed label, attached to parcel & dropped it at Gothenburg shop in Whitburn West Lothian on 17 November but tracking showing it has still not been collected by Evri and now ...
Worst November in Years ???
I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...
Accounting - how to get a simple profit and loss download as CSV ?
Anyone know how get all of my transactions downloads as a simple credit or debit ledger? The downloads all download with the fees spread across many columns instead of a simple + or - All I want is something like this: Date Description Credit Debit E...
Resolved! Seller using my mobile phone number in listing!
Hi, a seller on Ebay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...
Not a good look!
I ordered an item which was allegedly delivered to the wrong address. The seller promptly went out of business and I was refunded half of the amount and the case was closed without the opportunity to appeal. This happened more than 30 days ago but wh...
Help with tags
Hi. I’m selling an almost complete set of issues with parts for a model car. Can anyone help me with which tags I should use please? I thought I would get a few views but sadly not.
faulty goods supplier.
I can't get help form ebay for faulty goods, i keep going round in circles. I want my money back. When I try to contact ebay, it sends me to automated chat, and that says someone will ring me, but that does not happen, I can't contact the seller. In ...
can't access link to update bank details
just sold something for first time in years and been sent a link to update my bank account so I can receive payment but link does not work and it says its fault of eBay. Tried several times as it told me to but still not working. Tried to access my b...
Glass item arrives smashed
I have seen a glass item that id like to order. The cost is several hundred pounds and im concerned where i would stand financially if it arrived shattered. eBay policy suggests that I’d be responsible for returning it to the seller but I can’t belie...
Selling
I am trying to sell some of my belongings but unfortunately every single time I get to the end it always comes up that their is a problem and to try again later! It's done this for months now and I don't know why... Can anyone help ? Their is no way ...
Resolved! Private seller response to Return Request
I am a private seller and sold a music system (c £200) which consisted of a CD player, two speakers and a transformer. As it was quite bulky, I packed it carefully in bubble wrap and cardboard packing inside an archive box. When the buyer received th...
Made a mistake , downloaded eBay app, hated it, listed an item on website, AI stopped me listing it!
EBay has just wasted over two hours of my time today because of their senseless changes, AND AI ! Whoever told them that AI was going to make eBay better ? I’ve just tried to list an item , and got sick of the AI scan asking me to change this and cha...
Resolved! custom postage for private seller
Hello,as a private seller, when I create a listing for a low value item that is 'letter size', the option for custom postage appears (again).Please can someone tell me how his works?Is it the same as before simple delivery, in that I buy the postage ...
selling
I have '1 active offer' in red beside an item i am selling but i can't see any offer. I am an inexperienced Seller!
How does ebay get away with the lies about selling fees....its not free !!!
How does ebay get away with the lies about selling fees....its not free
ebay asked me to upload complience documents but i dont have what should i do?
Ebay asked me to upload compliance documents but don't have those documents even my supplier failed to provide me those documents ! what should i do now kindly give me your opinion?
Returned items with tracking but no refund issued
I have returned an item to the seller I had it tracked but still waiting on refund what do I do now
Counterfeit DVDs allowed by eBay
I recently bought a full-price DVD (+ postage) to find it is a copy burned onto a blank DVD disc, with the label printed at home and stuffed into a blank DVD jewel case.I reported it to eBay who investigated it and found it 'didn't violate their rule...
Refund
Waiting on a refund as I Havnt received
DEATH PENNY search
I am trying to find the DEATH PENNY and Military Medals of GEORGE JARY, my Great Great Uncle, who was killed in the First World War.Can I put a "REQUEST" item onto the web page.?
Problem with international buying
Hi I'm from Poland,I'm trying to buy some object which is not available any more, but my Son love to have it. I was requesting seller to allow to send abroad and he update action.In action information there is following sentence:"Postage: Will post t...
Help! Deleted my Business Policies but listings still force custom payment/delivery options
Hi all, hoping someone here can help because I’m really stuck.I recently created a Business Policy (postage) as a test to see if I could finally offer next day delivery on one of my football shirt listings, but this was unsuccessful. I couldn't edit ...
Only half of order arrived
On 9th of this month, I had ordered 10 lighters but only received 5. I have sent the seller a message that either he sends me the other 5 or gives me a refund for the other 5. I gave him a bad review but have not heard anything from him. II am very d...
Combined Postage now exceeds weight allowance
A buyer has purchased 3 of my items and combined the postage. This has created the issue in that the weight of the 3 items exceeds the maximum weight of the chosen postage service. The max weight is 2kg and the 3 items weight somewhere around 3kg. Th...
Customer support
Bought a halogen oven 2 weeks ago & after 5 times it stopped working. The seller offered 30% money back? Surely a full refund is due & now they are not responding
Seller Refund of Simple Delivery Postage due to item cancellation demanded by Buyer
Hi, I'm now stuck with the situation where I've already paid and generated a "simple delivery" postage label for the buyer, then the buyer said he bought the by mistake and request the order to be cancelled. So out of gesture of goodwill, I cancelled...
An Authenticator has returned a ring
A gold ring has been returned to me for “not having a hallmark” despite having a very clear hallmark, they also said my listing was confusing.. it wasn’t. Everything I said was true and correct. What can I do?
Ebay asking me for my bank account customer number why???
Today i decided to open a seller account to make some cash on my old unwanted items via Ebay platfom, found it weird to have to give my bank numbers twice for both buyer and selling as it is the same? bank account. Then ebay wanted me to connect to m...
Resolved! Can I change postage option to click and collect on sold item at buyer’s request?
I’ve sold an item with Royal Mail Tracked selected by the buyer. It is now larger than the RM accepted size after packaging up the item (69cm x 49cm) but light. I was advised by the Post Office to send via ParcelForce due to the dimensions, but the b...
DHL Ecommerce
Is it just me or does DHL Ecommerce just not seem to be working... ??have you seen their Trustwort ratings ..
seller level
our accent seller level below the average,but our Store data is within Standard range,can you update our Seller Lever ?
Seller cancelled my order after I won auction.
I placed a bid on an auction for an old Xbox console at the time it was only at £5 (+ £6.55p&p) so I bid £10.55 and left it there. The next day I received a notification that I'd won the auction and to complete the purchase. Opened up eBay on my phon...
changing my email address on ebay
my current address is: ****gates@hotmail.co.uk I want to change it to : ****gates6@gmail.com but I get the message "that address is already in use". I want you to investigate this please and I assure you that this address is not in use by myself on e...
Resolved! Evri have damaged my sold EBay Simple Delivery item irreparably. How do I get compensation?
Evri have damaged my sold EBay Simple Delivery item irreparably. How do I get compensation? Evri tracking says it’s damaged beyond repair and has been disposed of. When we saw this the seller and I decided to give him an immediate refund. However i t...
Seller cancelled sale
Hia seller cancelled my sale immediately after I bought the item. I asked why and they said that they wanted more money for it! They have immediately relisted it! It’s an auction site! How is this allowed?
SELLER NOT RESPONDING
I WANTED TO BUY A SOFA OFF HERE SO SENT THE SELLER 4 MESSAGES AND HAVE HAD NO REPLY. WHY DO PEOPLE BOTHER PUTTING THINGS ON TO SELL THEN NOT HAVE THE DECENCY TO REPLY
Changing collection address
Hi allI can not change collection adres I need a send a parcel but with different address
Variations listing
Creating a variations listing simply does not work. I've seen older posts here, that I cannot reply to since the beginning of October, its now middle November and there's evidently still no fix. I'm following the instructions on eBay pages and nothin...
Resolved! Wrongly addressed item returned - Do I have to refund?
I sold 2 items last week. The post office somehow put each others labels on the items. One buyer has returned the item not meant for them. The other buyer is in the process of sending their item back. I have refunded one of the buyers because they no...
Resolved! Strange behaviour on ebay web-site
"Buy it now" is disabled on all (or at least the ones I've tried) items. Other things are disabled too (such as other buttons, browse images, etc.). I cannot even buy my own items.There has been no change on my end, and I could make purchases earlier...
How do I change feedback
I've left feedback but need to change it but don't know how to
I seem to have locked myself out of my seller account but am still receiving emails from it.
I can't access my eBay seller account as I forgot my password then signed in with Google as couldn't seem to rest the password. Now I'm getting emails to say I'm selling things but can't access my old account to print labels or access my funds
six digit code
I purchased an item today but need a 6 digit code. When does this get to me
Two people buying my item due to incompetence from ebay not marking it as sold
I have today sold an item and have printed the label only to find someone else has bought it due to the incompetence of eBay not marking it off as sold on my listing. This has happened before on at least three recent transactions. Unfortunately I did...
Postage
Hi I couldn’t use the prepaid label for a sold item so I just posted and paid for postage. EBay say as label wasn’t used they will refund the buyer. I am out of pocket so have emailed buyer to advise them they’ll be refunded and have asked them to pa...
Missing delivery
Hi I purchased item on 8th nov delivery due 15th Nov no delivery contacted seller 3 times no reply can’t get past auto assistance as I bought it as a guest how do I get some help please
Strange attitude from seller
Have had an issue with a seller, seller had 100% feedback, seemed legit but after purchase of a high value item the seller changed their attitude drasticly towards the buyer , initially being friendly but the seller changed completly after a purchase...
my paypal account has been charged for an amount to ebay commerce and I do not know why
Hi,I have just been charged £44 to ebay commerce from my paypal account and I have no idea why.I am a small time private seller - I thought selling was now free for private sellers unless you go over 300 listings per month which I do not. - any idea ...
I think i have counterfit goods
I have bought two bags. They claim to be brand uniglo. They arrived a few days ago. I opened them and they are clearly fake. I went into the store today and they are very different. They are advised as Uniglo, using the stores pictures etc. What can ...
Resolved! Buyer wants to pick up by courier on pick up only
I put some high value amps on for pick up only so they can be shown working and not risk transport damage. The buyer bought and is now wanting to send a courier to pick up. Should I cancel the sale or if I get the pick up code is it now his risk and ...
Year to date selling total : Which year?
Does the year to date selling total run for the calendar year ending on 31 December or the financial year ending on 5 April?
How can I check which items I have chosen to be advertised or boosted.
I seem to be seeing Ad charges and I cannot recall asking for this. How can I remove this from all of my items listed please
Seller dashboards metrics and standards
Hi everyone My sales have been stuck on 193 for weeks Despite me selling many more that should leave me on around 250 ish sales That should take me from below standard back up to above standard My review is today As of 4pm nothing has changed. Still ...
a gift from Derek Clark? what is this?
I received an item I had ordered from Ebay which arrived fine. Inside the package was a packing slip from Amazon which said 'A gift from Derek Clark. Enjoy your gift from Derek Clark.'There was no other information and no gift so I'm confused!Any ide...
Mobile Apps vs Desktop Users
I am concerned about the growing trend for ebay and other online sellers to offer concessions to mobile app users but not to those of us who do all their ordering from a desktop PC.We are not second class citizens and should be able to take advantage...
My order says collected but dhl haven’t been
DHL have not collected my item but eBay say that it has been collected dhl should of collected today but haven’t, can’t seem to speak or live chat to either company no idea what to do
Resolved! buyer issues return postage for defective item and then messages and says address is wrong
HiI bought an item (won an auction) but when the item arrived it was defective.After a few messages I put in a return claim.The next day I got a message that the seller had accepted the claim, and ebay are giving me a return postage label.Then the se...
return
I have received a returns request for an item that doesnt work I listed as used and stated in description that it was untested buyer says I should have listed as spares or repairs should I just accept the return
Add tracking not working
The Ebay's add tracking for sold items not working and throwing the below message"It's not you. It's us.Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages."How do we report this to ebay or find ...
What to do next
So I bought an item on the 11th of November, the seller was on holiday until the 13th, I heard nothing, I contacted them on the 16th asking if the payment had gone through and if there were any issues. No reply. I them attempts to cancel the item, eB...
No delivery
It says items were delivered but they were not
Postage of Extra Item
I've posted and my buyer has received, no problems. However, I have a spare, extra remote control for the item and want to send it to my buyer. How can I do this without breaching eBay's violation policy, to get the buyers address?
Postage costs
Hello. Just wondering why EBay have charged me more than advertised for an item I have sold? The buyer has paid the advertised amount but I’ve had to pay the additional amount. Why is this?
Buyer return with no protective packaging item now smashed to pieces
Hi, I recently sold a pair of record Decks and a mixer. The buyer wanted to return the item claiming its damaged. I have a video made for another potential buyer showing it was all in perfect working order before I sent it.I accepted the return and i...
