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Seller News: November 2025

Get the latest news to help empower your business.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Entitled to refund?

Hi, I contacted the seller for an item I bought on 28th October 2024 which is now faulty on 14th October 2025 but due to family emergencies and ill health including my brother being hospitalised and my son contracting a viral infection, I haven’t bee...

Listing violations

Hi is anyone else getting their listing taken down for the listing to be classed as a bladed item ? I have had several items , pliers , Bricklayers Trowel and a garden hoe Getting very silly on ebay now

refund

hi i need to report a seller, they arent giving me my refund everytime i email them they take days to reply then its the same email reply asking to send the same info,

couriers

To all sellers on eBay do not use Evri/Hermes as they are unreliable they do not deliver on time and just dump parcels on doorsteps despite the weather they don't knock on the door to let buyer know item is there as a result with seller issuing a ref...

No delivered

I bought a razor, my money hasn't arrived. The seller took it away, didn't send any instructions, left it somewhere, and didn't deliver it to my house. I want it. Follow up. My money or. My purchase, deliver it to me.

Below standard

I'm pretty new to eBay started selling back in March. I cancelled/ended auctions early some wernt gaining any momentum and I changed my mind on auctions on a couple of items and changed to buy now. Problem is when I cancelled I selected cancelled due...

Duplicate Label GSP Need Help

Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...

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postage ??????

i have to ebay to make me 2.50 postage postage i sell coins all about 1.50 trying to set up the royal mail side to list them at 1.40 that is the postage of a first postage i dont understand ebay ????????????

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

Selling pre-owned clothes on ebay

A question for private sellers - how do you find selling your pre-owned clothes on ebay? I was selling the odd item on another well known selling platform, but now that they've forced mandatory selling to the USA I'm not interested. They're not vinta...

User avatar by • Engager
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Import fees

Hi all I’ve ordered some air suspension from a seller in Germany , UPS have just knocked at the door and requested £223 from me to have the item delivered within 10 days apparently due to import fees , I was not notified of this by the seller nor was...

Phone sold

So i sold my phone to a someone on ebay no issues with getting payment landed in our pay pal and sent it to our bank 2 weeks later the say the an issue with the phone the a crack on the screen and they have taken it to multiple phone shops to have it...

Resolved! buyer issues return postage for defective item and then messages and says address is wrong

HiI bought an item (won an auction) but when the item arrived it was defective.After a few messages I put in a return claim.The next day I got a message that the seller had accepted the claim, and ebay are giving me a return postage label.Then the se...

Resolved! Buying Via eBay in the UK

Hi, I bought a pair of sandals via eBay on the 28th Aug 2025. The back strap snapped (& they became useless) on the 14th Nov... - LESS THAN 3 MONTHS!!... - Ebay themselves Wont £ REFUND me (NOT THAT I EXPECTED THEM TO). - But I thought that EVERYTHIN...

Postage costs

Hello. Just wondering why EBay have charged me more than advertised for an item I have sold? The buyer has paid the advertised amount but I’ve had to pay the additional amount. Why is this?

Returns

Hiya I have a return request as the item is damaged it was a ps3 battery brand new. Buyer says looks lightly bulged but it's not its fine. However I accepted as I would have been made to anyway (it was 99p) btw Anyway return label sent and item retur...

Some one else's parcel

I ordered an ink cartridge for a printer. It has turned up. I also received at the same time--a parcel meant for some one else. It had my details on one label--and someone elses on another. E-bay do not see to have a mechanism for reporting this.

Tricked into closing a case

Hi everyone I'm wondering if you can help me. I opened a case with eBay as a chair that I ordered for £700 I did not receive. The seller said that if I close the case as it's bad for their account they would refund me the money. I didn't know how the...

8 weeks delivery

Hi, I bought some electronic components from what I thought was a seller in the UK (500 miles from my postcode). It turns out that it is located in China and will take 8 weeks to arrive. Ebay makes it impossible to cancel as it is marked as shipped. ...

'Simple' delivery is designed by simpletons

I am furious about eBay's 'Simple' delivery which is anything but simple - and has clearly been designed by simpletons.I have lost two sales in 24 hours through eBay's Simple delivery system that determined an object 65cms long will fit in a shoe box...

Bid and won

I made a bid ,I won ,I paid ,waited said days for postage .eBay refunded me. Item I won was re listed for more money. I thought when you make a bid ,win and pay ,the seller is contracted to post to you.

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Item relisted

Still having problems .I cancelled the item or rather the buyer cancelled, and now have just seen that ebay hasrelisted and there is a bid, how do I cancel this

User avatar by • Engager
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Pricing

The last couple of items I have listed have done so as ‘buy it now’. I didn’t select that option and unable to change it to ‘auction’. The menu choice is ‘greyed’ out, so tapping it doesn’t change anything. Very puzzling I hope a member can advise. T...

Simple Delivery

Hello everyone, I sell maybe 50 items a week. Multiple items from last week have gone missing after being scanned at the drop shop. With the new Simple Delivery system, eBay has refunded the buyers at no cost to me. This is fine but the vintage items...

Resolved! custom postage for private seller

Hello,as a private seller, when I create a listing for a low value item that is 'letter size', the option for custom postage appears (again).Please can someone tell me how his works?Is it the same as before simple delivery, in that I buy the postage ...

help with purchases

I purchased two items from the Liz Earle range it was a click and collect, only one code was sent. The man at Collectplus refused to give me the package as he only received one code both items were the same

Haven’t recieved item

  I’ve purchased an item and been charged for it. The item isn’t coming as it has been sold on Facebook. I’ve spoke to seller. Money has come out off my PayPal

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warranty of e-bike who pays for a repair?

purchased an e-bike April 2025 and it has come up with an error code o9 which means it is something to do with the motor. I Have checked all the obvious ie lose connections to no avail, the manual states that this error code should be attended to by ...

E-Invoice / Receipt

Is it possible to send an e-invoice as a receipt for goods sold please?I can only find how to send an invoice for goods waiting payment Thank you The only way I can see (as a pdf cannot be attached to a message) is to ask for a personal email to send...

Buyer protection

I recently purchased some curtains described as Linen on the main page beneath the available sizes. They're polyester. That's in the "description box" you need to click on. I've contacted the seller who's quite sarcastic, downright rude and informed ...

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EV Charger almost went on fire!

Hi all, I have been using ebay for more than 20 years for buying and selling... Following the purchase of a Hybrid car last year, I purchased an EV Charger on ebay that included a 5 year warranty from the seller. After approximately 6 months use, I n...

Help Needed – MC011 Restriction & Payment Issue

Hello eBay Community,My eBay account has received an MC011 restriction, and it has been 91 days, but I have not received my payment yet. I need help to release this payment.I am unable to contact eBay directly because the chat option on my account is...

Not had item back

I sold a £10 jacked,the person said he hasn't received it,i have Royal Mail tracking saying returned twice and then received,I have not had the coat back,ebay issued a refund although I sent them the tracking number.I even sent ebay a message before ...

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收到了坏相机，卖家不处理

你好，我最近遇到了两个麻烦， 第一：买到的相机和卖家描述的完全不符，而且相机镜头损坏 卖家没有告知，我现在给卖家发信息他不理我，没有给我解决的意思 第二：买到的相机闪光灯用不了，卖家的链接里并没有告知，联系卖家卖家根本也不理我，

Postage issue

I've brought an item , but when I go to my basket it says " seller will not ship to the Channel islands " been in touch with seller who says he will . Seller has been in touch with eBay who say the advert is all correctly listed and the problem is my...

Credit balances

I have been informed by eBay that I have a credit balance They sent me an email, plus, it was a message in my notifications boxHowever, I cannot find it or access itid like to use it up but do not know howThank you

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Iphone 17 pro max scam!

I purchased this iPhone 17 pro max now I feel like this is a scam upon reading on forums I have not recived the item but seller has 2 reviews and account opened since 2023 I've also noticed after buying.s the photo of the iPhone 17 is being used on a...

Large parcel

I want to post a car front bumper and took to several evri parcel shop but no one accepting it. Can anyone help .i have it ready packed and labeled.

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Not using prepaid service.

Hi, I sent an item by PO next day service with insurance instead of using the Ebay suggested 'Prepaid' route. I realise now that this was wrong but I wanted to get the parcel off and was without computer. The item is now received but the transaction ...

EVRI lying about weight if item.

I wonder if anyone can help.Evri almost on a weekly basis keep taking extra money from my account stating that I have paid for incorrect postage. The first instance I sold a duvet cover that EVRI tried to say weighed nearly 2 kilos so took an extra £...

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Posting on the IPAD APP

Hi guys , I’ve noticed during the last 2 weeks I’ve been unable to change from simply delivery to the Royal Mail option. My parcel setting seems to be stuck on 1 kg no matter what I do . So I have to send everything by simple delivery at 1kg My only ...

Balance

Hi, im new to selling on here since it all changed, but i sold a pair of shoes on here, had the funds released and the balance was at the amount i sold for. Iv gone to withdraw the money today and the balance isnt there. It has not been withdrawn fro...

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Paid my money and the item just ended

I thought I had bought a Sansung Subwoofer for £30.26 but the item just ended and took my money, but the selling tracking has gone. How do i get my money back as I can't contact the seller as the item history has gone. I trust I can't quote his accou...

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account details wiped

All of my account details have been wiped and i can't get hold of a human. I am still getting email messages advertising. It is like i have a new account as the address is not mine what shall i do to enure ebay has not shared my bank details accident...

Is the seller telling the truth or does he regret getting only a small amount of money and lying?

I have purchased from eBay without problems even this week. HIM: Hi eBay postage says no service available, incorrect address or details, will cancelled the order. Thanks This seller is using the Simple Delivery programme to post this item. For posta...

Multiple listings.

I want to list a load of fridge magnets as multiple items but can't find how I do it. Building the ad asks for quantity but thats where it ends.

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Help Please! First Return Request

Hello, I listed some men’s shoes which were marked as a 42. I took clear pictures of the size detailing on the shoes . However in the description, labelled them as a size 9, which I think is incorrect and should have been a size 8. Only the 42 was sh...

My payment is on hold

Hello, I need help with a local pickup order.The buyer collected the item in person, but he did not provide the 6-digit pickup code or QR code at the time of collection.Because of this, my payout is still on hold.The buyer has already paid, and the o...

Resolved! Disgusting Seller

Hi there, I have been on eBay for several years and 100% feedback and dealt with some fantastic people. Unfortunately I have just had a rather disgusting and upsetting encounter. I purchased a football top, and when received it was very clear it was ...

Fefund

I received a honor 8x phone from a seller, worked well for a week. Then the phone didn't keep its charge kept turning off after few minutes. I hope it would work itself out. I tried to Contact seller but couldn't for weeks from some gliche weeksWhen ...

Listing

When i try to list an item, i fill in the details page, press continue, and nothing happens. It wont let me move to the next page to list. Evreythings filled out correctly, and i have lostings avalible, but i just cant get past that details page.

Age verifcation

I am trying to find a cost to post a parcel which is longer than a meduim parcel and needs age verification . I cannot dfind this via any other postal service . Any idea please

Scam advertising

I ordered an antique style singing bird jewelry box, despite waiting patiently nothing arrived and seller claimed a batch of deliveries was lost by courier, I complained and received my money backi then ordered the same thing from another seller and ...

Ebay refuse to acknowledge mis-delivery

Evri delivered a parcel to the wrong address. As proof of delivery they supplied tracking and a photo. The photo was not my address. I contacted the seller - who said it was not his problem as it was sent by Simple Delivery. I contacted Evri - who sa...

Promised refund never came...

I bought an item from china. It stopped working very soon after arriving. I contacted the supplier and they promised to replace it. I waited a period of time but nothing arrived. I contacted the supplier and they said the replacement probably got los...

Account restrictions

Hello, I'd like to know how to resolve a problem here on eBay. I've never sold anything on eBay, I'm only a buyer. Now my account is restricted, saying I have outstanding sales debts that I need to pay before it's sent to a collection agency, but it ...

mobile phone battery

purchased a BL-4XL Battery form a seller and would Not take a charge money refunded no problem, i have just trolled through every seller and checked the negative feedback and it is unreal most sellers are one and the same with different user names an...

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I am getting emails from Ebay AUS

Hi all I have a UK based Ebay account... No problems with that.. However I am getting email updates to a little used email address I have about items being bid on in AUS dollars. I'm not. I have changed the password on that email but don't understand...

Ebay chat

Tried to speak with someone on the Ebay chat. Wrote my question but there was only a BOT. I said to him that I'll need more help from live agent. Missed the live agent. Come back to ask one more to about opportunity to speak with real person. They of...

Cannot contact seller

Since having an item delivered I found it does not work. I have tried many times to contact the seller but find I can not type in the message box which appears on the screen. The message box contains warnings about only contacting via ebay.Any help p...

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Postage

My buyer has already paid postage, but Ebay are trying to charge me as well. I cannot print the address label without paying more money.

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Multiple returns

If I have bought 2 items and arranged return for 1. How do I then arrange return for the second item? Do I need to cancel the original return and then start a new return? Or will this prevent me from making a return at all? Thank you in advance ☺️

Postage

A buyer is trying to pay for an item however, ebay wont let them as they are in Jersey. How can I change postage so they can pay?

Resolved! return of jewellery

Hello, I bought a diamond ring with 7 small diamonds stating it was sparkly and elegant. It is elegant but not sparkly. There is a sheen to it under good light but not what I expected, more matt. It is a nice vintage ring and I have bought this type ...

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Variations

I'm new to ebay and I'm trying to complete the variations section. When ive completed this i look at the page on preview and the drop down menu doesn't work and the word 'select' appears in the drop down box. Ive been stuck on this for days and any h...

The seller has kept my money, which is fraud

I paid for an item, the Postal worker placed a ticket through the door stating the whole postage was not paid, and l had to pay the additional money before l could have the item. I contacted the seller with the photograph as proof, and asked for a re...

Views have disappeared.

This has been reported in the past, but is it happening again? I added three new items on Friday night. Almost immediately they had 2 views each. Today (Tuesday) two of them have no views, the third has only one. I am using a desktop via Chrome. Usin...

Refund Ignored and Item Missing.

My experience with the seller has been absolutely terrible. I ordered two scrubs, and they only sent one. I’ve repeatedly requested a refund for the missing item, and the seller has completely ignored every message. No refund, no communication, and n...

Dhl simple delivery pickup

Hi, I've recently sold a bulky item and the shipping option chosen was dhl simple delivery. I booked a collection date of 14/11/2025 which Dhl agreed. On the day I received an e mail with expected pick up time. However DHL did not show up on that day...

Offer to interested buyers

I sent an offer to several buyers who were watching one of my listings. No resonse, so how long does the offer last? I want to edit the listing now.

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Buyer requires later delivery

Buyer paid for item, he has asked for a later delivery date.He is away for a week, I agreed to this, not realising it was not so straight forward.can anyone advise me of the routes I can take to remedy this?Thankyou for any advice given.

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Faulty item

I recently had a guest bought a gas heater sadly it doesn’t work. I have emailed the company. I have everything I need to prove purchase et cetera tracking everything. I’ve tried asking eBay to help nothing is happening. What else do I do? I am so fr...

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Order bellow missing on ebay record

1TB 2TB USB 3.2 Pen Drive High Speed Transfer Metal Portable U Disk Flash The order bellow is missing from ebay record. The item was faulty. I got returned label but can not get it. Each time I try to get return label, I get error message from ebay s...

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Resolved! Refunded buyer in full now see item was delivered

I posted an item to a buyer on or after 18th September. The buyer raised an item not received case with eBay on 1st October. With their agreement, we waited to see if the item was delivered but I refunded them in full on 7th October. I checked the tr...

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collecting an item

Hi I sold an Item and they paid the postage with no problem, They then message me to say that they live in the same area and would it be possible to collect, which I agreed and they collected today.So my question is how to I change my listing, becaus...

I have recently sold 2 lots to Australia, there are 2 points to raise 1/ I clearly stated if outside

I have recently sold two lots to Australia there are 2 points I would like to query 1/ I clearly stated if outside of UK then please await invoice as shipping costs will be high (ebay seem to have added £12.50 per listing i.e. total of £25.00 Shippin...

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Postage for a walking stick -

I can't get a sensible cost within categories available for "Simple Delivery" the item is a walking stick, weighs 220g and is 88cm long and clearly not very wide! Anyone had similar issues

wrong size wellies received.

I ordered a size 6 navy wellies and reived a size 8. They are too large. I want to return them and the only option is for me to pay return postage. The error was not mine and I do not think I should pay for postage. The seller has many wellies for sa...

Simple delivery postal insurance

What insurance cover have I got with simple delivery on a £400 pound listing when the simple delivery cost on the listing is only £3.46p. The item would normally be mailed standard letter special delivery via Royal Mail at a cost of £9.25p.I have con...

Best shipping options for a Denmark-based seller shipping to the UK and worldwide

Hi everyone,I’m a new seller based in Denmark, but my eBay shop is registered on eBay UK because many of my items have UK plugs.I would like advice on the best and most cost-effective shipping options from Denmark to:The UKEuropeUSARest of the worldA...

Drop in sales. page views down 30% Sales conversion rate up .6% What can I do?

Hi All.Having severe issues with my sales, doing all the usual stuff, listing regularly, at least 5 most days. Sending and accepting offers. I am a top rated seller.Presently have another 25% off sale going on.Where have all the customers gone? anyon...

Warranties

I bought 2 batteries with a 5 year warranty. They have both stopped working with a warning red light and will not charge after a few months use. I see there is no way of getting a refund for any warranties on ebay as they only allow you to refer to p...

Fake GHD hair straighteners

On eBay lots of sellers selling GHD hair straighteners. Unfortunately quite a few are fake. A round power cable is a common sign of a fake GHD hair straightener, as genuine GHDs have a flat or oval-shaped cable. You can see in some of the pictures th...

Mistakes

I sold three shirts to one buyer and sent them in 1 parcel via Evri parcel arrived but 1 item should have been sent separately my mistake. Now its showing 2 items delivered 3rd item awaiting postage

Sudden Multiple Items issue

Hi all, Ebay top rated business seller here for over 20 years. Account metrics in good order. Business levels normal for time of year.... I have had customers reporting that that can only buy one of an item. I have tested this myself and when you put...

Working while abroad

Is it possible to access and manage my seller account while travelling abroad? Would 2FA be enough to reassure them it is me and not get my account locked or restricted? TIA!

Busines address and email

Hello all I cannot find a way to change my business address or email address ? I can change my personal address and personal email address but this does not change my business address and email. does anyone know how to do this? thanks in advance

Buyer

Hi , I require assistance regarding a buyer who claims not to have received a parcel, despite tracking indicating it was delivered directly to them. The buyer suggests a neighbor may have taken it and is now requesting a refund.

Refund for return

I sold an item and upon delivery buyer requires red a refund because it didn’t fit. I declined because they knew the size but it turned out I made a mistake so I opted to refund for return. EBay has sent the refund but the buyer has gone quiet and wo...

Gsp

Brought a brand new doll in box off a seller in ‘Uk’ I’m also in the Uk. the parcel arrived within 4 days and I received the wrong item another doll she was selling which was second hand. Seller is trying to say GSP have made a mistake I didn’t send ...

Refund

Hi ! The seller canceled the order and I want to know if you can send the money to my account faster because I need to buy a new phone as soon as possible, thank you !

Audi A3 light

I bought an Audi A3 headlight, led. I received it, then a garage fitted it, the garage informed me it was not fit for purpose and did not work, I informed eBay to start a refund, eBay just removed the account and I am out of pocket for £450.38, no he...

Seller rethinking postage costs

Hi, buyer asked if I lived in London when they found out I didn’t they are now saying they are going to have to check the postage on an item. I believe they are about to ask for more money, where do I stand? I would prefer not to pay more

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Personal Delivery

Instead of using the DHL delivery, I am going to delivery it personally. How can I cancel the DHL delivery, prove its been delivered and receive payment. Thanks Mike

Shield bidding

Received a message from ebay stating my account is restricted and cannot buy or sell for next 10 days and I should fulfill any orders that comes in. I had nothing on bid as a seller nor bidded on any items over the last 3months can someone explain ma...

Fees

Last week changed to business account.Received first payment without details although there are lots of deductions it would appear. How do I get detailed list of pay out.Also, my account list is now showing insertion fee for items listed and sold as ...

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240: The item cannot be listed or modified. The title and/or description may contain improper words,

Failures:• AMA — Trading failure: 21920200: Return Policy Attribute returnDescription Not Valid On This Site | 240: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in vio...

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Order cancellation

I just received a cancellation request and accepted it. The money for the order wasn't in my eBay balance yet and still isn't. I had some money in my eBay balance from another sale and now after accepting the cancelation request my balance is at zero...

postage

Why has the custom postage option been removed, Why is simple delivery option the only option, Why am I being forced to use a delivery option I do not want to use.

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Buyers who misuse returns policy .

My buyer claims the item is worn,not new and smells. In the email from the buyer she admitted it was in excellent condition. I did not claim it was new, it has been returned washed and the waterproofing has been affected.Is there anything I can do or...

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Getting Paid for an item sent by mistake that the buyer would like to purchase

I sent the wrong item to a buyer who had paid. With their agreement of the buyer I sent the correct item which they have now recieved. The buyer would also like to but the original item that was sent in error. I am very happy with this outcome. Hope ...

Ebay's Simple Delivery opt out

Hi all. I have just tried to list items on ebay (i am a business seller) and for some reason i cannot select custom postage, it will only offer the useless Simple Delivery option which for some of my items is no good as it charges to much and so will...

Resolved! Have I just been scammed??

I sold an item that was for collection only - the buyer then sent me a message saying he thought it was delivery so he wanted to cancel - didn’t think nothing off pressed cancel and thought all was well - then I realised all my money I have in my eBa...

Simple Delivery

I'll try again and would ask the so called experts from judging me with their unhelpful comments! How can I get a refund from eBay for their nefarious postage charges when I have bought postage directly from Royal Mail or in many cases used postage s...

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website not working

All i can do is view items on my laptop.I am unable to click on sizes,colours,make an offer or make a purchase. I have accepted cookies. I can however do everything on my phone so it cant be an issue with my account.Any suggestions please?

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Resolved! Misrepresenting

When did a seller stat tohave two identical sites advertising the same item at two prices. When you go to lower price site it changes to the higher price.

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  • 393 Views
  • 4 replies
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Bidding on tea knives

Being blocked from bidding on tea knives with out verifying my age. Require credit card details but do not have a credit card only a debit card which isn't accepted. Does this mean I can not buy tea knives on eBay?

Talk to a agent

I want to return a item i pressed for a collection from my home ,but then you wanted a printed label and I haven't a printer, so I cancelled the return item, as I want to take ot to the post office, but I cant now request to return .... I want to ret...

Ebay a con

Item not recieved supposed to be delivered to neighbour who is adamant she never rwcieved anything no photo to prove ebay took sellers side and refused refund £27 out of pocket ebay are a total rip of will certanly not be ordering anything ever again...

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VAT Exempt

Dear All Question about setting up listing good, wondering ho to set up this little window under the condition section, but it is nothing about condition, is VAT Exempt, thanks a lot.https://www.ebay.co.uk/itm/365597574512?_skw=power+chair&itmmeta=01...

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Postage in Portugal

Hello everyone, Im selling a phone. Im located in P ortugal, however its seems that its not possible to post to Portugal, only to the U K. I have a buyer that is trying to buy in Portugal but its not possibleIs this normal or am I doing something wro...

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Broken after wear

I sold a pair of shoes on Oct 11th, they were received and feedback left etc now the buyer has contacted me to say the shoes have broken. What do I do?

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Resolved! Gallery Plus Option

Hi,I think my little grey cells have gone on holiday!I can't find the Gallery Plus option (I'm using the app) and want to revise my shoe & bag listings to include it.Any help gratefully received. Thanks

Refund of postage for cancelled order

I'm hoping someone can help me please. A buyer bought one of my items and then immediately cancelled. The listing was using simple delivery and 'seller pays postage'. I have agreed to the cancellation but notice that I have already been charged for t...

Funds

Hi all I'm fairly new to selling on eBay and this hasn't happened up until now but today someone ordered a diecast car from my shop for 4.99 then cancelled within minutes and eBay said I had to cancel so I did but what I'd like to know is why was the...

issue a partial refund to buyer?

I'm a private seller. The buyer and I have mutually agreed on a partial refund of £430 (instead of the original £500) to resolve this case, as documented in our eBay Messages. The problem is, how can I issue a partial refund to buyer?

Return label

I’ve asked for a refund and return on an item. I’ve been sent the return label. However every time I click to print the return label it says there’s a problem and to try later. All the help options don’t actually offer any help. Even the contact the ...

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