Postage Label Refund for Unused and Un-downloaded Labels

[terryballgwe]

I sold an item and downloaded the postage label for it.

I sold a second item and got a postage label for that item too.

I then noticed that both items were for the same buyer, so I sent both items to the buyer using the first postage label, and refunded the buyer for the cost of the unused label.

How do I get a refund for the unused postage label. The label has not been downloaded. I am still being told to post the item. The buyer has received, and left me feedback for both items. The refund has been deducted from the proceeds of the sale.

[tressygirl]

This is how to receive a refund for the unused label if you bought it through eBay.

Find your label with this link .  It may take 24 hours for it to appear, before you are able to cancel it.

 https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@terryballgwe