Member To Member Support

eBay UK Private Seller now being forced to have Returns Policy - is anyone else?

Hello all, I am an eBay UK Private Seller, and have had an account for many years, used for both buying and selling personal items. As a Private Seller, I am not obliged to offer a Return unless the item is not as described/pictured. Since early Nove...

collecting an item

Hi I sold an Item and they paid the postage with no problem, They then message me to say that they live in the same area and would it be possible to collect, which I agreed and they collected today.So my question is how to I change my listing, becaus...

Multiple returns

If I have bought 2 items and arranged return for 1. How do I then arrange return for the second item? Do I need to cancel the original return and then start a new return? Or will this prevent me from making a return at all? Thank you in advance ☺️

Verify your bank account - nightmare really doing my head in

Hi all So I have been using ebay for like 20 years with same bank account details etc, over the years done the usual verifications all fine. I have also previously back in april added my National insurance No as I was selling a lot of my old collecta...

Fire the IT staff

Fire the IT staff who implemented it as they clearly do not know how javascript or HTML code looks like or perhaps the manager who requested such stupidity. Way too many restrictions and very badly implemented on top of it.

my buyer has made several bid but each time ebay has declined the bids although they are within agre

My buyer has made several bids but each time ebay has declined the bids although they are within the price range

cant get entry to my e mail account need to contact e bay by e mail

cant access my account password seems to be the problem when requesting new password procedure details come up of a completely alien account --to me chat agent couldnt help gave me phone number of security aspects called them couldnt solve problem su...

I have recently sold 2 lots to Australia, there are 2 points to raise 1/ I clearly stated if outside

I have recently sold two lots to Australia there are 2 points I would like to query 1/ I clearly stated if outside of UK then please await invoice as shipping costs will be high (ebay seem to have added £12.50 per listing i.e. total of £25.00 Shippin...

Variations

I'm new to ebay and I'm trying to complete the variations section. When ive completed this i look at the page on preview and the drop down menu doesn't work and the word 'select' appears in the drop down box. Ive been stuck on this for days and any h...

where do i find an item number

eant to tract a bid, where do i find item nunber

Postage for a walking stick -

I can't get a sensible cost within categories available for "Simple Delivery" the item is a walking stick, weighs 220g and is 88cm long and clearly not very wide! Anyone had similar issues

DHL Ecommerce

Is it just me or does DHL Ecommerce just not seem to be working... ??have you seen their Trustwort ratings ..

need to contact ebay re wrong??? reason for return as suggested by seller

Good evening, I ordered a size 6 wellies but buyer sent size 8. They are advising me that I should have putwrong description as reason not the real reason why I need to return the wellies. Can you please change the reason I gave for I believe they sa...

Item returned to seller by courier, but can't get a refund.

I purchased 2 right angle drill attachments. The seller informed me that they were BOTH damaged by the courier and returned to the seller. The seller has asked that I cancel the order. I can see no way of doing this. I've pointed out to eBay that the...

wrong size wellies received.

I ordered a size 6 navy wellies and reived a size 8. They are too large. I want to return them and the only option is for me to pay return postage. The error was not mine and I do not think I should pay for postage. The seller has many wellies for sa...

CANNOT SEE CERTAIN CATEGORIES WHEN SELLING

I am a private seller registered on eBay.uk. When I list items and search for suitable category, I do not see some categories used by others for similar items. For example: Salt & Pepper pottery set. I see others have listed these under: Collectables...

Simple delivery postal insurance

What insurance cover have I got with simple delivery on a £400 pound listing when the simple delivery cost on the listing is only £3.46p. The item would normally be mailed standard letter special delivery via Royal Mail at a cost of £9.25p.I have con...

Can I change postage option to click and collect on sold item at buyer’s request?

I’ve sold an item with Royal Mail Tracked selected by the buyer. It is now larger than the RM accepted size after packaging up the item (69cm x 49cm) but light. I was advised by the Post Office to send via ParcelForce due to the dimensions, but the b...

Custom postage has anyone else lost it from your selling page ?

Custom postage has anyone else lost it from your selli

Best shipping options for a Denmark-based seller shipping to the UK and worldwide

Hi everyone,I’m a new seller based in Denmark, but my eBay shop is registered on eBay UK because many of my items have UK plugs.I would like advice on the best and most cost-effective shipping options from Denmark to:The UKEuropeUSARest of the worldA...

Drop in sales. page views down 30% Sales conversion rate up .6% What can I do?

Hi All.Having severe issues with my sales, doing all the usual stuff, listing regularly, at least 5 most days. Sending and accepting offers. I am a top rated seller.Presently have another 25% off sale going on.Where have all the customers gone? anyon...

six digit code

I purchased an item today but need a 6 digit code. When does this get to me

Warranties

I bought 2 batteries with a 5 year warranty. They have both stopped working with a warning red light and will not charge after a few months use. I see there is no way of getting a refund for any warranties on ebay as they only allow you to refer to p...

Fake GHD hair straighteners

On eBay lots of sellers selling GHD hair straighteners. Unfortunately quite a few are fake. A round power cable is a common sign of a fake GHD hair straightener, as genuine GHDs have a flat or oval-shaped cable. You can see in some of the pictures th...

Mistakes

I sold three shirts to one buyer and sent them in 1 parcel via Evri parcel arrived but 1 item should have been sent separately my mistake. Now its showing 2 items delivered 3rd item awaiting postage

Sudden Multiple Items issue

Hi all, Ebay top rated business seller here for over 20 years. Account metrics in good order. Business levels normal for time of year.... I have had customers reporting that that can only buy one of an item. I have tested this myself and when you put...

eBay requested seller to dispose ifya damaged item after refunding them?

An item I sold arrived damaged and a return request was made. eBay refunded buyer but they did not return it. After two weeks I requested a tracking number and the seller messaged to say that eBay requested they disposed of the item. This seems unlik...

Working while abroad

Is it possible to access and manage my seller account while travelling abroad? Would 2FA be enough to reassure them it is me and not get my account locked or restricted? TIA!

Busines address and email

Hello all I cannot find a way to change my business address or email address ? I can change my personal address and personal email address but this does not change my business address and email. does anyone know how to do this? thanks in advance

Fake goods

What happens when you think you've received fake items please?

Paid but me & seller has had no confirmation!

Brought something today & used pay in 3 through PayPal.money is pending going out of my bankI have received no confirmation from eBay & neither has the seller - the listed item is still active!on PayPal it jast gives a transaction code but don’t say ...

Buyer

Hi , I require assistance regarding a buyer who claims not to have received a parcel, despite tracking indicating it was delivered directly to them. The buyer suggests a neighbor may have taken it and is now requesting a refund.

A partial refund was issued on the 9th of November and the buyer hasn’t received her refund yet

A partial was issued on the 1st of November. It was cleared by eBay on the 9th of November. However, the buyer states that she still hasn’t received the refund even though it stated 3 to 5 working days can you help me?

Resolved! Buyer doesn't confirm the order delivery

The buyer received the order more than 2 weeks ago because I have proof, even with pictures, from the delivery company and he does not confirm that the order has reached him.What can i do ?

selling with ai.

Is it me or do you find sellers who use AI for describing an article a turn off!.

Is eBay in violation of their own policy rules

I have tried to list a few items of locksmith tools and equipment yet eBay have removed them claiming they violate policy, dispite openly selling the very same items. This seem very unhelpful and hypocritical

changing currency on add which is life

I am in UK, and i want to sell item in uk only .why selling price come up with usd ?? how can i chanhe for gbp permanently ?

Variations listing

Creating a variations listing simply does not work. I've seen older posts here, that I cannot reply to since the beginning of October, its now middle November and there's evidently still no fix. I'm following the instructions on eBay pages and nothin...

do i need a DHL account set up first before i sell a large item

can someone please tell me i have a large item i want to sell and dhl will be the one it is sent by or collected do i need to get a account set up with them first before i sell the item

Is it possible to see my followers?

Is it possible to see who is following me

Underquoted postage rates to buyer

Hi My parcel, packaged, is 43g over Royal Mail weight limit. Is there a way to pay for the extra weight without involving my buyer please. thanks

Not using prepaid service.

Hi, I sent an item by PO next day service with insurance instead of using the Ebay suggested 'Prepaid' route. I realise now that this was wrong but I wanted to get the parcel off and was without computer. The item is now received but the transaction ...

Refund for return

I sold an item and upon delivery buyer requires red a refund because it didn’t fit. I declined because they knew the size but it turned out I made a mistake so I opted to refund for return. EBay has sent the refund but the buyer has gone quiet and wo...

Gsp

Brought a brand new doll in box off a seller in ‘Uk’ I’m also in the Uk. the parcel arrived within 4 days and I received the wrong item another doll she was selling which was second hand. Seller is trying to say GSP have made a mistake I didn’t send ...

Resolved! Refunded buyer in full now see item was delivered

I posted an item to a buyer on or after 18th September. The buyer raised an item not received case with eBay on 1st October. With their agreement, we waited to see if the item was delivered but I refunded them in full on 7th October. I checked the tr...

How do I get a refund for a Simple Delivery label not used?

I sold an item yesterday (freepost to the buyer) using an Ebay Simple Delivery label that cost £6.65.I had printed the label but before packaging it up, the buyer messaged me to request cancellation of the sale, which was obviously frustrating .I acc...

Refund

Hi ! The seller canceled the order and I want to know if you can send the money to my account faster because I need to buy a new phone as soon as possible, thank you !

DPD never picked up ??? - simple delivery

Hi I have sold an item and a DPD delivery has been arranged for them to pick up the parcel but DPD never picked it up.I have contacted DPD and no response this was 5 days ago. How do I get collection rearranged as this was organised via eBay? Not mys...

Audi A3 light

I bought an Audi A3 headlight, led. I received it, then a garage fitted it, the garage informed me it was not fit for purpose and did not work, I informed eBay to start a refund, eBay just removed the account and I am out of pocket for £450.38, no he...

12v 75ah mobility scooter battery is needed

I need one mobility scooter gel battery 12v 75ah as far as I'm concerned do they sell them in ones or must it be you can only buy them in two's I already have one I just need another

Seller rethinking postage costs

Hi, buyer asked if I lived in London when they found out I didn’t they are now saying they are going to have to check the postage on an item. I believe they are about to ask for more money, where do I stand? I would prefer not to pay more

Can't Review even though being sent several emails asking me to.?

After purchasing bird seed..Ebay hav sent 3 emails asking me to Review..I go to Share & it sais All Caught Up !!..i check my purchase section where its Not Been Recorded What is going on.? Help Please

Personal Delivery

Instead of using the DHL delivery, I am going to delivery it personally. How can I cancel the DHL delivery, prove its been delivered and receive payment. Thanks Mike

Shield bidding

Received a message from ebay stating my account is restricted and cannot buy or sell for next 10 days and I should fulfill any orders that comes in. I had nothing on bid as a seller nor bidded on any items over the last 3months can someone explain ma...

Fees

Last week changed to business account.Received first payment without details although there are lots of deductions it would appear. How do I get detailed list of pay out.Also, my account list is now showing insertion fee for items listed and sold as ...

Refund of credit in account

I have a credit of $304.92 in my eBay account. How do I have it paid into my bank account?

Ebay Commerce direct debit Payment

Copy and paste

Why can I no longer copy and paste on my iPhone while on eBay

can’t copy and past!

Hi not sure if it’s my iphone but I can’t copy and paste items I wish to look for! Any ideas?

user sending stupid and threatening messages

i was messaged 2 weeks ago regarding a listing, then the person messed me about and sent a few stupid messages,the last message said, there will be trouble.not sure how to deal with this.

WHAT HAS HAPPENED TO CUSTOM POSTAGE??

Up until today I have been able to select custom postage for my listings. Today that option seems to have disappeared and all it gives me is simple delivery. I pay for all my postage and I only send Special Delivery so I know my items are fully insur...

Postage label from ebay

Buyer purchased label for 2kg postage when I have packed parcel I checked and it weighs nearer 3kg. I’m not sure what to do now. Can anyone please advise. Many thanks .

240: The item cannot be listed or modified. The title and/or description may contain improper words,

Failures:• AMA — Trading failure: 21920200: Return Policy Attribute returnDescription Not Valid On This Site | 240: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in vio...

Order cancellation

I just received a cancellation request and accepted it. The money for the order wasn't in my eBay balance yet and still isn't. I had some money in my eBay balance from another sale and now after accepting the cancelation request my balance is at zero...

postage

Why has the custom postage option been removed, Why is simple delivery option the only option, Why am I being forced to use a delivery option I do not want to use.

Buyers who misuse returns policy .

My buyer claims the item is worn,not new and smells. In the email from the buyer she admitted it was in excellent condition. I did not claim it was new, it has been returned washed and the waterproofing has been affected.Is there anything I can do or...

Getting Paid for an item sent by mistake that the buyer would like to purchase

I sent the wrong item to a buyer who had paid. With their agreement of the buyer I sent the correct item which they have now recieved. The buyer would also like to but the original item that was sent in error. I am very happy with this outcome. Hope ...

Ebay's Simple Delivery opt out

Hi all. I have just tried to list items on ebay (i am a business seller) and for some reason i cannot select custom postage, it will only offer the useless Simple Delivery option which for some of my items is no good as it charges to much and so will...

Price in the listing is either invalid

I have entered a price formatted£1,250.00 for the advertised price of a car. System will not accept this even though it is a format chosen by eBay system!There seems to be a bug in the system

There are product safety concerns with the item you purchased

Had an email with the above about a recall and it says to contact the seller.When I go into purchase history the item shows but no option to contact the seller and when you click on it it says the item is no longer available. Where do I stand with th...

Have I just been scammed??

I sold an item that was for collection only - the buyer then sent me a message saying he thought it was delivery so he wanted to cancel - didn’t think nothing off pressed cancel and thought all was well - then I realised all my money I have in my eBa...

Simple Delivery

I'll try again and would ask the so called experts from judging me with their unhelpful comments! How can I get a refund from eBay for their nefarious postage charges when I have bought postage directly from Royal Mail or in many cases used postage s...

website not working

All i can do is view items on my laptop.I am unable to click on sizes,colours,make an offer or make a purchase. I have accepted cookies. I can however do everything on my phone so it cant be an issue with my account.Any suggestions please?

Cancel Order By Accident

I want to communicate with my seller and a message pops up saying go through support tell him I don’t wanna cancel

why does eBay needs our national insurance number for the HMRC

If anyone got email from eBay regarding there’s limits is coming up £1.740 and eBay wants our national insurance number too look into our private information to give too HMRC what we sell on eBay and only selling clothes not wanted anymore and I been...

Resolved! Misrepresenting

When did a seller stat tohave two identical sites advertising the same item at two prices. When you go to lower price site it changes to the higher price.

Item not as described

Why am i being asked to pay the postage to return something smaller that listed and described

Relisting sold products

Is it possible to relist products in eBay which has been sold few months ago?

Bidding on tea knives

Being blocked from bidding on tea knives with out verifying my age. Require credit card details but do not have a credit card only a debit card which isn't accepted. Does this mean I can not buy tea knives on eBay?

Talk to a agent

I want to return a item i pressed for a collection from my home ,but then you wanted a printed label and I haven't a printer, so I cancelled the return item, as I want to take ot to the post office, but I cant now request to return .... I want to ret...

had 2 separate buyers now offer me same amount for my watch only to let their offers expire without

paying - the first one I had to wait the full 4 days for them to pay and they didnt pay, and the second one , I accepted and they still haven't paid after 2 full days / their offer also now expired?

Ebay a con

Item not recieved supposed to be delivered to neighbour who is adamant she never rwcieved anything no photo to prove ebay took sellers side and refused refund £27 out of pocket ebay are a total rip of will certanly not be ordering anything ever again...

couriers

To all sellers on eBay do not use Evri/Hermes as they are unreliable they do not deliver on time and just dump parcels on doorsteps despite the weather they don't knock on the door to let buyer know item is there as a result with seller issuing a ref...

VAT Exempt

Dear All Question about setting up listing good, wondering ho to set up this little window under the condition section, but it is nothing about condition, is VAT Exempt, thanks a lot.https://www.ebay.co.uk/itm/365597574512?_skw=power+chair&itmmeta=01...

Trying to sell a vintage hand operated food mincer

I have been trying to sell a vintage hand operated food mincer. Had a look at the eBay policy re knives etc and nothing there covers this item. There are NO blades on or in it, it works on the Archimedes screw principle. Listing was removed saying it...

Postage in Portugal

Hello everyone, Im selling a phone. Im located in P ortugal, however its seems that its not possible to post to Portugal, only to the U K. I have a buyer that is trying to buy in Portugal but its not possibleIs this normal or am I doing something wro...

Broken after wear

I sold a pair of shoes on Oct 11th, they were received and feedback left etc now the buyer has contacted me to say the shoes have broken. What do I do?

Resolved! Gallery Plus Option

Hi,I think my little grey cells have gone on holiday!I can't find the Gallery Plus option (I'm using the app) and want to revise my shoe & bag listings to include it.Any help gratefully received. Thanks

Preview of my draft listing shows free postage

I cannot get the preview to show ‘buyer pays £x postage’, even though Simple Postage is displayed in the draft. It defaults to free postage.

Refund of postage for cancelled order

I'm hoping someone can help me please. A buyer bought one of my items and then immediately cancelled. The listing was using simple delivery and 'seller pays postage'. I have agreed to the cancellation but notice that I have already been charged for t...

Funds

Hi all I'm fairly new to selling on eBay and this hasn't happened up until now but today someone ordered a diecast car from my shop for 4.99 then cancelled within minutes and eBay said I had to cancel so I did but what I'd like to know is why was the...

issue a partial refund to buyer?

I'm a private seller. The buyer and I have mutually agreed on a partial refund of £430 (instead of the original £500) to resolve this case, as documented in our eBay Messages. The problem is, how can I issue a partial refund to buyer?

Return label

I’ve asked for a refund and return on an item. I’ve been sent the return label. However every time I click to print the return label it says there’s a problem and to try later. All the help options don’t actually offer any help. Even the contact the ...

Using Ebay promotions to sell very rare collection

Looking through the community i see nothing but problems with ebay and them being very slow to sort problems, or other problems that could cause me time and more problems. I have a very rare record collection of twenty records that were not for resal...

Revision of feedback

I have a feedback revision request that I tried to act on but ebay tells me the item is not recognised. how do I get around this I tried putting in order no but same result.

endless free listing

Ebay's Free Listing is rapidly being abused by commercial sellers. Some are endlessly repeating multiple listings for items such as repeat photos of local Streets in towns for 2025. Similarly, with logo sports jumpers where 6-8 duplicate listings are...

Buyer says unable to pay - technical issue or ?

My buyer says that they don't have an option to pay (Global Shipping) presented to them after me accepting an offer. Ebay support told me to use Global Shipping to send to Germany, checked that it is supported. I am assuming the buyer is genuine, for...

Special delivery

Trying to change this simple delivery back to advanced where I can add special delivery for a possible sale, should this high value item be sold. Can't change it, is this eBay again blocking the advanced option?

How to mark dispatched if we sent with a driver and not used eBay postage

We delivered an item that we charged postage on. We didn’t use the eBay labels. How can we mark as dispatched / delivered .??Steve.

Selling to someone with 0 reviews

Hi , I'm selling a expensive laptop in the discrption I stated that I will only send to buyers with good reviews. The buyer is new joined 2024 and has no reviews, I've googled the address and it's in Google maps I understand we all have to start with...

apple vision pro

hil i bidded on this item and won it for £1860 Order date:12 Nov, 2025Order total:£1,860.26 but seller did not respond to my emails but today recived mail stating that i did not pay ive checked my bank and have statments saying i have paid but i look...

How do I sign out of my mobile when I'm signed in because I can't find

How do I sign how of eBay on my mobile or email

Return confirmation

I posted a return where do I find the "confirm the return and add tracking details" section of a return?

Resolved! Overseas purchase shipping to Uk address

Hello,I recently sold an item that was available using the simple delivery method for what I believe to be UK only. I didn’t offer to ship outwith.The buyer is located in Japan and is providing a UK Business address that having searched seems to have...

Item I listed several days ago not visible in any search online. Chatbot"help" is useless

Hello folksI listed a pair of winter boots several days ago and despite being good value and an item of iterest no one has looked at them, I checked and did a search online for them and they did not appear despite lots of searches. The silly AI ridic...

Below standard

I'm pretty new to eBay started selling back in March. I cancelled/ended auctions early some wernt gaining any momentum and I changed my mind on auctions on a couple of items and changed to buy now. Problem is when I cancelled I selected cancelled due...

Refund without my agreement

A buyer stated that the glass in a painting arrived broken. The photo they sent was very unclear. EBay has refunded them without any reference to me or any attempt at a fair compromise. Now they have a free framed painting and just have to get new gl...

How to cancel an offer before being accepted

Made an offer on something but then realise it’s not the wrong size. Anyway to cancel it before seller accepts it?

No option to set item as dispatched

Hi, I have sent an item to a buyer and they have confirmed receipt, however there seems no way to mark the item as dispatched. I used postage outside of eBay as the options from this site did not include any insurance. So I took it to the post office...

Contact DHL to change a collection address

I sold an item and used simple delivery and as it was a larger type item DHL collection was arranged, however after printing off the label I noticed that the collection address was from my previous address over 300 miles away! I had previously change...

Getting account back

I didn’t know that it was a replica I brought it from another app and it didn’t fit so I was selling it just for the money back so how was I meant to know it was a replica

Is anyone else having these issues on eBay?

When typing into chat text boxes, feedback text boxes, etc, the web site overwrites what I am typing with what was there up to 2 key-presses earlier, removing random etters from what I type. Whatever processing the JS is doing when I press a key is s...

stuck with payout method

i am stuck with ebay payout method. i opened monzo business account for that. but ebay doesn't accept that banking method. then i opened Zempler Account. Again it is not accepting? I am starting my new business, hence most banks are not accepting my ...

Age verification stupidity

Why is the only way to verify your age through a fudging credit card, I haven't got one, I'm not getting one just to verify my age.This is ridiculous, also you can't speak to an eBay agent to sort it out!!!!!!! Bloody impossible.I just want to buy so...

Stuck in becoming a restricted item sell (fighting a loop)

Hello Ebay users. I'm stuck in this infuriating vigorous loop that's can't seem to be solved. I've applied to sell restricted items from the E-Cig category, but I'm constantly being rejected for not being suitable, although I hit the first 3 criteria...

Courier just dumped the parcel in the rain

Hello, sold an item and posted with EVRI, They dumped the parcel at the buyers house in the rain. Whilst the parcel was wrapped in bubble wrap and brown paper, it wasnt waterproof. Is it possible to contact EVRI.. or is that via ebay etc?

Payment

I have sold something that is collection only, can the buyer paid me cash on collection or do they pay through eBay?

Vintage pen knives listing removed

HiI listed some vintage pocket cutlery, tiny pen knives in original box about 60 years old and eBay has removed my listing as they say I will need an age verification for posting. But the blades are tiny the longest about an inch and do not lock! So ...

Cancelling after buyer not responding

Hi I sold a carpet cleaner & order stated collection. After numerous messages to the buyer to arrange collection he didn’t respond so I cancelled the order so as I could relist. Now it says I owe him £45 but I was never paid the £45? Is this money go...

feedback score

hi my overall feed back score is 1004% yet my profile feedback is 952% why are they different and not the same i have no negative feedback 100%positive than

how do I get a refund on posatge I have paid for as a buyer on an itme I collected?

Missing Drafts

I had 99 items on draft.Today it's down to 47.I updated some items a couple of days ago & the majority of those have now gone.None of the items were due to be deleted, apart from a few I updated earlier this week.I hope this is a temporary blip as it...

Damaged in transit

Good evening, I have recently sold some turntables and a mixer but the items have been damaged in transit. I contacted DHL to raise a claim but I was told this has to be done by EBay. i passed this on to the seller the same day but they didn’t want t...

Postage to USA

I have a potential buyer asking how much it will cost him in postage etc to buy my item. Please can someone help me?

Unable to add details to account.

I am attempting to sell for the first time in a number of years. I am unable to add details to my account and get an error each time I attempt to list an item. "We've encountered an error on our end"

Refund

Hello, I receieved a damaged item which the seller refunded me in full. This refund was issued on 5th Nov and is showing on my purchases as refunded. It is now the 15th and I have not recieved anything into my bank. I have contacted the seller and he...

Closed ebay account, data deletion

Back in 2016/2017 I closed an eBay account. How do I know for sure that the account and the associated data has been erased. I've read that, "After deletion, we retain a record of your request and our response. We also retain some personal data that ...

so-called restricted things on sale

so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...

Resolved! Simple Delivery

HI is any one happy with simple dalivery (why ) ?

Help Please! First Return Request

Hello, I listed some men’s shoes which were marked as a 42. I took clear pictures of the size detailing on the shoes . However in the description, labelled them as a size 9, which I think is incorrect and should have been a size 8. Only the 42 was sh...

Signed Football Shirt Aunthenticity

I have just purchased a signed football shirt listed as “signed football shirt with proof. The shirt came without proof & when requested the seller sent a photo of the footballer signing a sheet of numbers which were apparently to later be added to t...

Large parcel

I want to post a car front bumper and took to several evri parcel shop but no one accepting it. Can anyone help .i have it ready packed and labeled.

I've been scammed - advice on how to move forward please

I bought some "genuine" Apple airpods for £99.00 They were not genuine. I started a return.Seller was happy to go alongI received the return labelI returned the itemThe seller refused to accept the parcel and it was sent back to meI have received the...

Listing not showing on searches

Despite having 26 bulkhead lamps being listed, none of them are showing up on searches, how can I sort this out

Likely Seller Fraud but ebay not taking action (UK)

I bought an iphone online on 8th Nov.The listing pictures are not of a genuine iPhone so I contacted seller and also ebay - ebay took no action and asked me to request refund from seller who later declined (surprise).The seller doesn't respond to mes...

Evri postage

Has anyone else noticed that EVRI standard drop off shipping has went up from 2.94 to 3.01 or is it eBay that's made the price increase

Hi can i sell antique knife dated 1915 on ebay ?

Hi i have ww1 knife dated 1915 if it possible to sell it on ebay,I will appreciate any helpRegards Victoria

Car mats

I bought some car mats for £108 For my nissan vehicle less than 3 months later the drivers side is torn and ripped but tells me it's friction I have had a lot cheaper mats last longer

Pre paid label

Hello, I can't seem to get pre paid label. It comes up with error message "It was not possible to generate label. Something is wrong. Please try again later". Is there a work around? Many thanksDean

Business account sucks!

I've been using ebay for a very long time on a personal level. Buying and selling as a lot of people do. Recently, I semi-retired from an automotive design role to concentrate on designing my own products to sell. It's a slow process, so I thought I'...

evri refund

hi im pretty new to ebay, i have sent out an item but the item never got to the customer , they was told it was now at a parcel shop, they went to collect it wasnt there, I have had to refund them. but how do i get mt refund from evri for the cost of...

Problems with my buyer address active since 2002

Since some US-centric upgrade to the addressing system, I have had to go outside eBay to complete one transaction. That was because a UK seller 'wouldn't post to Suffolk, UK'. Now, on a buy it now, I'm being told that the seller won't sell to a PO Bo...

Item listed in Birmingham - Tracking shows it's come from AliExpress

As title says, I've tried tracking this item today but was disappointed to find it's been dropshipped from AliExpress Where do I stand on this? Am I better refusing the delivery or acceptingvtyen going through eBay for the return?

Returning a defective item and seller replacing

Hi, I bought a phone and it’s not working, I’ve contacted the seller who are happy to replace it. My question is they sent me an address via messages for me to return the phone to, am I covered if I was to send it this way? I tried to go through eBay...

Can’t show item is sent

Hii sent an item Royal Mail, but I can’t seem to update the order unless I print and pay for DHL label.the buyer has received the item.how do I show as dispatched?

trying to return an item, seller wont sent a free label and has given me a false address

trying to return an item, seller wont send a free label and has given me a false address

Postage Swicheroo

If a listing says (for example) " Royal Mail Tracked 48 " as the ONLY option, should they not honour the listing and send your stuff via " Royal Mail Tracked 48 " ? - Too many sellers lately are sending stuff via some less trustworthy couriers INSTEA...

Can't post to Northern Ireland

It looks like there was some change on ebay last week and now if any UK mainland based seller has selected Evri as their method of shipping and the item is large, over 1kg I believe, then the item cannot be posted to Northern Ireland, even if the sel...

Duplicate refund payment

I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...

Return

I sold an electrical toy, the item was fully working with movement and sound as I checked it the day of postage. I also videoed it doing so. The buyer has initiated a return saying its not playing sound.Is video proof of it working with date and time...

Courier delivery times

Hi, I’ve sold a chair on eBay and am using a trusted courier to deliver on 26-28th Nov - this has been agreed by the buyer but eBay is saying it need to be posted by 18th. What can I do to not be penalised for late delivery?

Resolved! Customer help asked me to start a return request without returning

I’ve had an annoying time trying to get a purchase sorted out, first my package was delivered empty and torn open, which I hadn’t noticed in time to confront my Evri Driver. I contacted Evri who told me to go through my EBay seller, who I made aware ...

Missing goods

Please help, I recently bought goods using a guest account. I have never received an order confirmed email however the funds have been taken from my account. I have no way to track the purchase or contact seller. How do I get my money back?

UK bid blocked where seller has said might not ship to UK

I live in UK and often bid for items overseas, such as US and mainland Europe. If the seller has said may not ship to the UK I always approach them and get their permission to bid before I bid. I did in this case for an item in France, but my last mi...

I cannot get my funds to pay into my bank account

Why can I not get my funds to pay into my bank account?

Price of an item - ALL the same??

I've just been looking to but some Beta Sitosterol. for the first time that I can remember EVERY (and I mean EVERY) seller selling 1000mg capsules is charging the same price regardless of which brand (Pure vital, Megavites, Eco Vits , Amino Lab) or w...

Resolved! Unable to promote listing

Hi there,I am unable to promote my new listing's any more and promotion have been removed from my pervious listing's as well. Please advise

Owed money

Hi do I owe eBay money as got a email but can’t see what I owe. Is this a scam?

Evri delivery services

Why do sellers insist on using the worst delivery company ever!!Yet again a parcel from evri saying delivered ' yet upon checking ' No delivery in designated area... The proof of photo was a complete blur Nothing identifiable, not any info on a locat...

Resolved! Item not received case and Evri lost parcel

Hi, I wonder if anyone can help. I am the seller and sold a winter coat. I despatched it straight away with Evri (the buyers choice).After about 3 days a buyer opened “item not received case”. First I thought he was inpatient, as some items can take ...

Buying a sharp object.

I want to buy scissors and tweezers. They are in my basket. I cannot complete the purchase until I have proved my age (69!!) I am being asked to provide credit card details, but I don't have a credit card. There are no options for other forms of iden...

Complain

I recently bought oven last 3 days and now price dropped by more than £9 so if the dropped price not refunded I will return the item and may ordered again

INR case opened, buyer won't collect or rearrange delivery

Hi, sold a pair of shoes few weeks back, dispatched same day with yodel. Delivery was attempted 3 times and shoes returned to depot for collection or to re-arrange delivery.Tracking was added to ebay, buyer messaged saying Where's my item, I explaine...

Adding parcel tracking details

Can I add tracking details for parcel I posted special delivery that has been signed for ?Instead of useing eBay simple delivery

Resolved! i sold in item on the 15th October as a private seller. the buyer has requested a refund

i am asking for information and help on this as the buyer has been using the item and damaged/ broken now stating there unable to return the item. What is the best way to handle this as a private seller

unable to revise listing

i'm having trouble revising an existing listing. the problem is that i cant change the quantity available.it says there is an issue with my postage policy which there shouldn't be because i havent changed anything there.the postage policy itself is g...

Item removed

why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...

We're having trouble confirming your bank details

I've had a personel account on eBay for a long time. But when eBay brought in the "Simple Delivery" everything got screwed up. I sell 3D printed 2.5 hard drive caddies, which fit inside small envelopes and cost me 85p to deliver via my Royal Mail acc...

Return mattress

I buy the mattress but it's size is not right for my bed and I want to return it but unfortunately I am trying to pack it back in box but it's not getting cold.what I do how I can return.

Import duty charges unforseen

Hi I purchased three roller blinds from a company in poland and fed ex delivered the blinds I paid for the blinds but no mention was made about zero vat and extra charges, now fed ex are invoicing me fo £59 what can be done

Person wishes to view the item before buying

Hi, I have 60 stackable chairs that someone is interested in. They live up North, but their brother lives in my area. They have asked for my address as he wants to look at them before she buys them. (I am offering them for less than £2.00 each). The ...

Not receiving payment

I sold a coat and intended to send it via Evri. I obtained a barcode. But then I decided to send via Royal Mail. However, because Evri never registered it as delivered I did not get my payout. What do I do?

Entering email address at the Evri parcel shop

Hi. Every time I print a label for Evri at the parcel shop they ask me to put my email address in the hand held device. This is so I get an automated message instead of being given a receipt. I was told today if I updated my records I wouldn't need t...

4G LTE Wireless Router Unlocked USB Dongle Modem Mobile Broadband WIFI SIM Card

I bought a dongle, it wont work with my SIM card, when on line via 4G it says corrupt, warning messages, its reading my SIM details but no internet? It wont do anything, I have tried contacting the seller and they are ignoring me

Returns postage

Seller has now offered to pay return postage but when I try to do the return it's charging me for the return?

Winning Bidder

I received a winning bid from someone for an item and he hasn't paid or been in touch for almost a week. The guy has a good feedback record and I just wondered if he is OK after no communication for that entire time. Just worried in case something ha...

Why do several of my buyers have exactly the same buyer ID?

I only noticed this today, 3 buyers this week have the same identical buyer ID - they are different people, different towns etc….. when I click the buyer ID name for further details it doesn really say anything apart from saying have been 4 transacti...

Sale history removed for item in dispute

I bought some boxed chocolates, the advert clearly stated there was a quantity of 20. When got them there were 20 chocolates in 1 box. The price paid for 20 chocs was more than I could have bought 3 whole tubs of the same chocolates.I went to my E-ba...

opting out of simple delivery

Hi, I sell items that have a value of less than £5. Randomly i am being charged for simple delivery. Ebay states the simple delivery is the only option for items with a value above £20. All my items fit in an envelope with a second class stamp. When ...

My UK eBay Seller Dashboard Shows USD Currency – How Can I Fix This?

Hello everyone,I need help understanding an issue with my eBay account region and currency.I originally created my eBay account on eBay.com in 2024 as a buyer. Last month, I switched to selling and listed one item on eBay.com (without any store subsc...

Refunded "Lost" Package, buyer refusing to sign form to declare it, and Paclink will not refund with

Hi All, We sold an item for £176, shipped insured with Evri via Paclink/eBay. The buyer told us he never recieved it, and the Evri POD was total garbage, so following eBay rules we refunded the buyer, and opened a case with Paclink. They sent us form...

Priority Advertising. Keywords keep resetting, adding spurious keywords and increasing cost.

Keywords keep resetting, adding spurious keywords and increasing cost. The keywords are set to manual and not automatic. Obviously this is increasing cost. Anyone have any idea how to stop this happening? Thanks.

AGE VERIFICATION POSTAGE FOR SELLERS

CANNOT ARRANGE AGE VERIFICATION POSTAGE ON A BLADED ITEM TRYING TO LIST

Wrong information in ad, item has a bid but now dorsn't want

I put the wrong size by mistake in the ad, item has a bid but now the buyer, quite rightly, doesn't want it.Is there any way round this ?

Recall for Powerful Car Vacuum Cleaner Wet/Dry Cordless Cleaning UK

I received recall notification from eBay. These are no information of refund matters.Seller and eBay didn't respond for a month.How can I get the refund?where can I get a help?Are there anybody had same experiences?

HMRC Reporting in 2026

Is it correct that in 2026 Ebay will be reporting only the previous calendar year's activity (2025) to HMRC if selling limits were exceeded?

REFUNDING BUYER FOR RETURNED ITEM

I HAVE RECENTLY HAD TO REFUND A BUYER FOR RETURNED ITEM. BUYER DIDNT WANT,AS ITEM DIDNT FIT, TOO SMALL. ALL MEASUREMENTS WERE CLEARLY STATED. SO IN THAT CASE THE BUYER SHOULD HAVE PAID FOR POSTAGE OUT GOING TOO. THIS IS UK LAW. BUT EBAY HAS CHARGED M...

Ebay customer service won't answer the phone and no online chat available.

HiI have been trying to contact ebay but they won't answer the phone and I can't find their online chat to speak to an agent over a warranty issue with a seller who refuses to answer my messages. How do I contact ebay and report the seller or leave h...

Item delivered but used different postage. How do I mark as delivered?

I posted the item using a different postage to the one on eBay as the item was over the weight in the end. Item has been delivered but of eBay is still waiting for the original postage tracking to say it's been delivered... what can I do?

chat is not working and its been months

Ive not been able to talk to ebay for months, i have cases to reply to, postage charges to claim back, have had to put of sales as a result and lost opportunity and money. literally no contact services work at all, what the hell is going on??????????...

How can I ask e-bay to step in to resolve an issue with a seller?

How can I ask e-bay to step in to resolve an issue with a seller? The seller had put themselves as UK, and I filtered on UK only. The item arrived far too late, after 16 days - not surprising since it was being shipped from China. To request a refund...

Resolved! Seller not taking accountability for damage overseas

Hello all! I purchased a picture that had frame damage and believe it was done before reaching the UK. Made a claim with Parcel Force and finally got a response stating that 'we cannot accept claims from the addressee on import parcels as the sender ...

Skis

I am selling an extra large item that was due for collection. But the buyer lives a long way away from me and wants it couriered. anyone else had this issue. EBay has no customer service to help

Меня обманули заказом

Hello, on November 12, I bought an iPhone 16 pro max, and it said that this was a self-call only, I contacted the seller before the purchase and discussed that you were far from me and I needed delivery, to which he agreed to send it via delivery, I ...

Buyer underpaid postage

Hi, my buyer underpaid the postage this morning. EBay and buyer selected the large envelope format but got it wrong. I didn't have the option of selecting the postage. This was a medal which is not Simple Delivery. I was offered a label but have no p...

magnet chess game

Yes hi one of my items has been banned a best seller magnet chess game they are warnings for suitable ages on product l've checked with supplier no issue of any ban To sell in uk exact product is on sale on Amazon ukSimilar items on eBay uk.

Wrong amount Received

I need help with a payment issue. For this transaction, I was supposed to receive £38.06, but I only received £17.91. After the deduction of buyer protection and postage, the amount I should receive is £38.06, yet only £17.91 has been paid to me.Can ...

Scam

I've purchased a playstation 5 from a seller with no reviews. They said they've posted it and uploaded a tracking number but when I click on the tracking number it says royal mail are still expecting it and they haven't received it yet. Also I asked ...

Parcel not delivered, yet flagged up delivered.

my email from eBay, says my parcel has been delivered, I check, they say left in safe place. Idid not request safe place, as I a, disabled and in the house with a loud door bell. My carerchecked front door, no parcel. I contacted the seller, they say...

I can't upload photos in the message system , Can anyone help?

Hello. I've been messaging the seller and trying to send her photos of my damaged boots, so we can proceed with the eBay guarantee system, but I just can't find a way to upload them. It used to be so easy to drag and drop photos, but now it's impossi...