Member To Member Support

I've been scammed with iPhone purchase

I purchased an iPhone costing over £800 the on Friday. The postage was Royal Mail Special delivery. I was provided with the usual tracking number beginning with SE. I was expecting delivery today and had been tracking progress on the RM tracking webs...

Help!

I sold an item and sent it out, but Ebay wont let me mark it as dispatched! it just keeps telling me to buy a prepaid postage label!I tried chatting with the help bot and it just does not understand the problem. How do I contact them to sort this?

Why does eBay allow listings with out of stock items?

Hello everyone! I have encountered an unpleasant situation and cannot get help from the customer service here. I bought a product that turned out to be out of stock, they offered me a similar one and wrote that they would mark my order as sent while ...

Being charged for label

Hi, can some explain how these charges work! I list an item and specify buyer pays so this example Royal Mail £0.87 - item sell and buyer makes payment but I’m being charged £2.65 to print a level that i use my own label printer for. Am I missing som...

Seller Punishment by eBay - A year long sentence??

So Xmas last year I cancelled 16 orders as I had been let down by a supplier, I panicked and wanted to refund my customers asap so they could purchase elsewhere before Christmas......I know wrong move! I will hold my hands up for my ignorance of the ...

Seller cancelling a sale

The main reason for cancelling a sale is that the item auctioned did not achieve the minimum price wanted by the seller and to save the 4% reserve price that ebay charge they just cancel the order.

Customer service contact

Has anyone got a contact number for uk customer services

EBay ripping off customers with Simple Delivery for Large Letters!

I am selling some clothing items - small tops, that would fit into a Royal Mail large letter, under 100g. The postage should be £1.55. However, with Simple Delivery now being the only option, the only service available is a large letter up to 1kg, wh...

item number invalid but that the 1 thats on the listing

the item number keeps up as invalid thats the 1 thats on my listing and i need to cancel a bid for buyerplease help

Getting my money

I have just tried to get the money from my eBay account but it is not letting me take some out because it is not shown as item collected. It says I must put a six figure code in to confirm collection - this is not on the email as stated and the buyer...

Simple Delivery tracked 48 - what happens if item more than £150?

So here is my issue - Having been selling on here for over 20 years, I am now being forced to use Simple Delivery. The only option I can see is bascially tracked48 and doesn't allow for special delivery etc. Normally not an issue but tracked 48 only ...

Just lost an order for 11 items, because I cant combine shipping with Simple Delivery

Just lost an order for 11 items, because I cant combine shipping with Simple Delivery Thanks Ebay who is going to reimburse for the loss of a sale. Simple Delivery is *bleep*

Delivery pending

I have just sold a car which was Cash on collection, I have received payment from buyer and marked as payment received, but now it is telling me shipment pending? What's all this about how can I complete this when it's down as cash on pick up? Can I ...

ebay chat with an agent

i want to contact from eBay but when i am go to help centre its not working help me please

Seller relisting item

Hi. I recently saw a belt I wished to check the size of so I messaged the seller & received no reply within 2 days so I purchased it anyway. Then they told me that they couldn't find it so I had to chase up a refund. Now,the next day,they have relist...

Account reset

Hi all.Recently my account has rest like I'm a new member. My account now says I've been a member since 2025 with a score of 4 when actually I've been a member since 2006 and had a score of 600 + ,I've not got a clue how this has happened and now obv...

Selling

Hi I’m trying to sell items on my account. It keeps saying further verification , then when I do it and try to sell it keeps crashing and says problem eBay end ?

Buyer took 21 days to collect item now they came and changed their mind

I sold some slate 21 days ago, the buyer paid immediately. I confirmed with him on the phone that the quantity and quality may not be 100% because I’m not a slate expert. upon arrival he said the items where not as described and he didn’t read the de...

customer services

Has anyone else out there tried to actually speak to an operator . I am trying to contact Ebay about a topic not available on the robotic system and I am going round in circles. Any one know how to contact a human being here at all. I am not a happy ...

I returned an incorrect item to France. It has just returned back to me!

Hi Folks assistance please.I sent for a part for my Renault. June 4th. It came from France. It was for the sliding door and i didn't notice it was for a right hand door not left as we have in the UK.I asked the same company for the left side. They di...

Billing

Advertised Car twice being billed twicehelp

Feedback for sellers

I have just tried to leave feedback for 2 sellers. However I cannot submit the feedback without rating the product. I have never used either of these products so how can I honestly rate these products. I want to be honest in my feedback and if the pr...

mark as collected

hi I've just received a parcel and seller has asked me to mark as collected so they get their funds how do i do this as i can't find a option to do this

Seller questions

I recently listed an item with a value of £170. This item was sold within a few hours of the the listing going live. The buyer has 0 feedback and wanted the parcel to be delivered to a local post office counter. I cancelled the sale because a- I was ...

Multi buy nightmare

Hi, I have sold two items but have only been given one shipping label. The items are too heavy to be packaged together and when I click "get another label" it says I can only have one. I have watched a video of someone showing how to purchase additio...

Not recognised transaction

There’s a transaction on my Bank account from Ebay London on July 24 which i don’t recognised & i have no transaction / purchase made on the said date.

Please do not send this item to the address showing. I didn’t realise that making an offer didn’t gi

I accepted an offer from a customer they accepted I printed the postage label but got this message ....Please do not send this item to the address showing. I didn’t realise that making an offer didn’t give me the choice of how it was delivered. I wan...

Ebay refunded buyer whilst item is travelling

Buyer bought an item on auction. The item was shipped straight away when reach their country customs withheld the item for a couple weeks. Buyer didn't want to wait any longer asked to cancel order Ebay refunded buyer whist item is in transit. I am f...

Wrong email entered when checking out as guest

I check out as guest but entered wrong email by one digit hiw can I sort this

Finding Buyers address

I am sure i saw on here somewhere where you can look at the buyers adress before printing a label for simple dleivery does anyone know where it is as i cannot find the thread now.

hornby class 56 bodyshell for r2752

I am trying to buy now a bodyshell for a Hornby Class 56 locomotive 56 032 (R2752) but the seller won't accept my buy it now or allow me to put it in my basket. I don't understand the reasoning but this is an item I have been looking for quite a whil...

£50 voucher off £125:spend

Hi, i seen the offer get £50 off a £125 spend if I sell some clothing over £10.Well I clicked on link and went to sell clothing...I sold for over £10 , but dont know where the voucher for offer is?

Previously sold item

Someone paid me for an item that I had already sold to another person last year.Why is this? Second time it's happened

No7 serum

I have brought 2 boots no7 serum. The boxes were OK and sealed. When I opened them the tubes are different and the consistency of the cream is wrong.

screen displays out of control

my screen displays fake items andsome apps mixed with mine realoned ; some weird and lots of them. I changed my accountpassword and more appeared .

Item lost in post

I sold an item and have had to refund the buyer as the item was lost in the post I am going around in circles with eBay should they be helping me or do I have to claim off the post office

Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

post

i sold, buyer paid, was local so he collected, how do i deal with that on ebay re they are expecting me to buy a label but i do not need. buyer very pleased

Buying a saw

Having not used ebay for a while due to issues.I have tried to buy a reciprocating saw today to be told I need to verify my age.It seems only a credit card will do, neither me nor my wife hold a credit card which means I cannot buy the saw. Surely th...

Fake DeWalt Power Tools

How are eBay allowing the sale of numerous fake DeWalt power tools in direct contravention of their own policies and the law? The seller has a significant amount of dodgy tools and is passing them off as genuine.

No Seller Feedback left for Buyer.

What do you Buyers do when you've left positive Feedback for a Seller but they don't or won't leave Feedback for you? Despite several messages requesting they do so, there's still none left for me and this after a week. Feedback is a fundamental prin...

Advised a course of action - followed and now advised that was not correct

Having sold an item on the new simple delivery system, it transpired it was over sized from the recommended limits and therefore I was advised by ebay to raise the label through simple delivery, not use it and instead raise a label through a postage ...

Poor Communication and Customer Service

I purchased 2 items. They total value was £180. They warned me about the customs duties to pay and give me the option to change the order as the tax doesn't apply for orders below £135. I asked them to ship the items separately and they suggested to ...

Pitney Bowes says my package is at local post office, but I have received no further notice

I'm in Greece and my package has allegedly been here for a week, yet I have no note from post office to come pick it up. There's no info on which specific company PB gave it to (there are multiple), let alone the address of this "local post office." ...

Package being returned to wrong address

I was returning 2 item form 2 different sellers within the space of a couple of days. I successfully returned my first item. But on returning my second item I accidentally scanned the return QR for the first item. So it has been sent to the wrong sel...

Changing items to auction

Hiya community, I'm looking to change some of my items to auction but when it changes it only offers free post. Is there a way to change it to auction but with buyer pays post please? I'd like to avoid having to do a new listing if possible. Thanks i...

Change of courier

Hi , I sold my e bike and eBay said it would cost 14 pounds to post which surprised me ! When I got to the post office they laughed and said er that will be 119 pounds ! So I had to change the courier details and take it on the chin . The buyer recei...

Hi, i am a seller on ebay - since allowing the customer to choose simple delivery , my messages to t

Hi, I am a private seller on ebay , since ebay introduced " simple delivery " it seems that when I message the buyer for more info to fulfill thier order - my messages are not going through to the buyer ??? I am unable to continue with an order if th...

Resolved! How do I speak to a human at e-bay?

I have been barred from bidding on certain items because I did not pay in time, I contacted seller to ask for combined postage and did not receive a reply before e-bay sanctions were imposed. Seller was most understanding, but said it was all automat...

Buyer says item not at parcel shop, what can I do?

Hello, I am a private seller and I recently posted someone a book using Evri to a parcel shop using simple delivery. The tracking says it is delivered to the shop, but the buyer says they don't have it. I have tried phoning the shop, but BT says numb...

How to organise sold item for collection?

I sold some very heavy items, listed as collection only, but when I try to give my contact details to buyer it doesn't send. How do I do this please?

Selling

Currently selling war medals on eBay, Items started yesterday, however, I'm not seeing the in the category, so, no views yet, why is this happening? 277296580563 number of one of the items

Sold an Item

Hello, I have sold and dispatched an item. After the item was dispatched the tracking number was uploaded to enable the seller to track. Inside ebay the status says dispatched, however, when you click the tracking number it takes you to another scree...

Seller was allowed to keep container by ebay

I won an auction with no reserve for a Container. The seller didn’t seem happy with sale , obviously the end price of £520 was not enough. He kept messaging me with different excuses preventing me from collecting it. His last attempt he offered me fu...

tracking

posted items to USA on the 23 of july.but show as dispatched on tracking also tracking does not work on royal mail tracking anyone know what wrong as buyer is chasing for information

Returns process broken

I bought an item that was poor quality so negotiated a return. I had to pay for postage. I sent the item. It was delivered to the returns address provided by the seller. Ebay emails me every day reminding me to return it and I can't log the tracking ...

How the bleep do you contact ebay

I have had a failed purchase, a scammer. I requested to cancel the order and got refused by ebay, saying I needed to give it a few more days. Those days have gone and now I can't raise the problem again!The Item Not Arrived option just says I can't d...

Payments.

Why does eBay not release payments after positive feedback has been given by the buyer? If the amount is small, say less than £20, it is released, but if larger than this, it is held for two weeks. It would appear eBay is not playing with a "straight...

Free postage

Hi all I have not sold on ebay for a considerable time .... boy, how it's changed !!! My query relates to listing items as free postage. If I do this does that mean I am committing to free postage globally or just to the UK. I would like to extend my...

Returns request

I sold a tarot card holder with the internal sizes included in the title and and description. The buyer asked if it would fit a standard deck of tarot cards so I replied with the internal measurements again. He went ahead and ordered it. It arrived t...

Request for Review – BBE Non-Compliant Status

Dear eBay Support,I recently received a notification that my account is marked as Non-Compliant under the Bad Buyer Experience (BBE) policy. I understand the importance of maintaining high standards and I am taking active steps to improve — including...

international postage to usa

i have just been informed by eBay that any sales via UK to USA will not be able to send a invoice with the postage amount because of tariff problem regardless if you have enrolled in GPS [ which is not compulsory ] or not . it will not matter if item...

Technical App help- missing messages?

Good morningI raised a query shortly before 08:00 this morning on the forum and had kind helpful replies. I just went to message the buyer and discovered 8 days of messages with the buyer are missing in eBay App messages - they are not there and not ...

Confirming bank details payments on hold

Payouts are on hold until bank account is verified as I am a new seller, usually takes upto a week it says, it's been over a week now and seeing alot of people usually takes a couple days, why isit taking so long?

Post to canada

Trying to set up posting to Canada but listing wpnt let me buyer cant buy item ,this new postal service is rubbish lost 4 sales and my first parcel through global was lost

Hacked ?

When I go to log into my eBay, it comes up with an option of 2 different accounts. One is my username and the other is a strange one that I don’t recognise. Does anyone know if I’ve been hacked?Nothing has been bought on either account Many thanks

Postage

Hello Why as a private seller I am unable to set my own postage rate, can only list with "Simple Postage " rate which I would lose money usingWhat am I doing wrong Thanks

Not So Simple Delivery

Since eBay forced simple delivery onto my listings, they are all telling people that I don't deliver to their area. I've reported it and eBay are saying that it is an IT issue but I've not been able to sell my items for a month. Has anyone else had t...

Collection Code on 'Collection in Person Only' item?

Good MorningI've sold a large 'collection in person only' item. The buyer has paid, but is sending a national van & man company to collect. 1. Since the buyer has stated in eBay messaging they will not be present (it's too far away) they will not be ...

Returning a refund

I sold an item and the buyer intially wanted to return it, so I refunded them (and paid for a returns label). But in the end the buyer changed their mind and decided to keep the item. The buyer says they've sent the refund money back but I can't see ...

Worries

Hi, i recently bought an item on ebay and i reached out to to the seller to ask if it was genuine (because i wasnt fussed if it was or wasnt, i just wanted the item). The seller responded and said it was however their UK stock was closed months ago a...

Nightmare posting!

I hadn’t realised the postage options had changed since the last time I used eBay to sell so I simply sent a package by Royal Mail first class yesterday to the one stop address on the sellers address label information when I had originally selected t...

Return an item

I am trying to return an item but it is looking difficult. I contacted the seller but was told to contact Ebay customer service.

Basic Shop Allowance - 100 Auction / 250 Fixed Price

Hi all - can anyone explain please? When it is getting towards the end of the month when my shop resets, I start getting charged for listings even though my 'active' listings only number 289 in total? Surely the limit should be 350 (combining 100 auc...

Postage

I had selected buyer to pay for postage on my listing. On the winning bid this looks to have been removed (not by me) and the buyer is only due to pay me the price of the item sold, not item sold + postage. I'm not sure if I understand Ebays nes post...

Missing package

Hiya, Please how do I contact ebay for a missing item that was marked delivered but was not received by the buyer.Have been in touch with the shipping company and have been advised to contact ebay that they no what to doKindly assist on how to get tr...

Simple deliver - Royal Mail tracked 48

Hi allPosted My item to the international shipping centre using the eBay label shipping format is Royal Mail tracked 48posted on Monday early PMThe item tracking hasn’t moved since the scan at the post office. should I be worried?

Reason for withholding payment after delivery

Can anyone tell me why eBay takes two days after an item is delivered to make the funds available to withdraw? They have collected them from the buyer, and held them until the item is delivered, which is presumably to make sure it is sent and deliver...

Delivery

I have noticed when I have sold items I get an email from Royal Mail stating it’s been delivered, but it is showing still not delivered on eBay app

ebay payments

Buyer has informed me he has received the item but ebay tracking doesn't. I can't anyway to contact them because I want my funds adding.

Revising an item for sale

Im looking to add pictures or add to the description to aid buyers in deciding if the item fits. I have no active bids, but some expired offers and 10 watchers. Item no. 197394568101The revise part just keeps saying i can't change certain parts of th...

deleting old visa card

cannot delete old visa card

simple delivery

HiAm I the only one who does not like this new simple delivery ?I cannot change invoice for multiple purchases, I cannot even send an invoice. I have to print each label off one at a time which is wasting so much paper.Just had to cancel 3 items for ...

Best offer mistake

Hi alI.....ive made a mistake making a best offer. The seller has not responded yet. How do retract the bid?

Seller hasn’t given me my refund and rejected my cancellation request

Hi, I am typing to find a way to contact eBay customer service. I have been put off now from ordering on eBay again as ordered 3 handheld fans and had communication with the seller and now I’m not getting none now happy as rejected my cancellation an...

Added cost to buyer

Further to my previous post, why on earth are ebay increasing the price of items I've already priced competitively to sell. EBAY- please, please revert to previous ways. This is hard work. I can't cope!!!

Ebay. What on earth?

I can't cope with these updated methods any longer. Simple delivery- sometimes i need a different option royal mail and evri, to send an item. Once you have selected one of the above and a weight is applied a price is dictated. Fine but once the item...

Simple delivery

Ebay lose the package, but I have to refund the item??

Is the online chat for an agent 24 hours or is it closed now?

Is the online chat for agents 24 hours or are they closed now?

listing was duplicated .i cancelled one straight away can i get my fee back.charged for two

for some reason my advert was duplicated for a motorcycle i noticed straight away when it became live . i cancelled one straight away but i have been charged twice for the listing refund please

Response

Since you cannot refund the money, I sent the product (LR506309187NL) again, to a different address.

Managed Payments Program

Eby has set me up on this program without my authorisation Theystaate that they will not removed his and that I am responsibe for seting this up. I am not. They state that I have responded to a pop up that would set up this program ad trigger two ste...

Can ebay issue a partial refund, or sellers only?

Long story short, I bought a ski suit sold as brand new and unused, I received it and it has a hole in it. I have contacted the seller (as I believe this is the best way to resolve the situation?) to explain this and noticed the listing said they do ...

Ripped off by eBay with a trade in

So I purchased a Google pixel 9 on eBay at the beginning of June and took advantage of eBay's trade-in option. I was happy with the estimate for my old phone so sent it to eBay and paid the balance via PayPal. The new phone wasn't what I wanted so I ...

"Postage and collection in person"

It's likely that you cannot access this contact seller view from your own account. It looks like the collection in person option appears when both postage and click and collect costs are quantified. There is no differentiation then, between "click an...

buyer has won payment dispute

In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...

as a seller, i accidently deleted a customer order. where can i find it?

Sending large item.

EveningTotal newcomer to selling here. I just sold a large light fitting which I described as extra large parcel up to 30kg and up to 150cm in length. The delivery charge calculated was £13.63. However when I took parcel to Parcelforce they say it is...

Tarrifs

I recently purchased a Steve McQueen figure from a seller in the United States. The price included postage. Today I received an invoice from Parcel Force informing me that I have to pay £108.30 customs and excise duty, which was not made clear to me ...

Returning faulty items

Need some advice. Bought a large pair of speakers that were pallet shipped to me. One item was faulty. Contacted the seller and they said they will come and collect from my address then they will refund me. But with this i cannot go through ebay as e...

Petition news

https://chng.it/ddzmBLrkLG link to change.org petition against new rules implemented in feb. Sign if unhappy

Ebay has increased the cost of the items i am selling without my consent

I've had no sales for a couple of weeks, just checked on active sales and noticed Ebay has put an increase on my items for sale, I've been selling them at £5.30 and now they are £5.76 ?????I am happy with £5.30, also Ebay didn't send me a notificatio...

Auction £0.09 buy it now 99p?

I can't understand why I can't list an item for less than 99p - buy it now, but I can have an auction starting at £0.09.That's for both private and business sellers.So if there is just one bidder at £0.09 - he's won the item , why can't you list an i...

Ebay Filter format change

Has anyone any idea concerning the thinking (used loosley) behing the change of filter format etc>?It's simply impossible now to put in certain criteria !Why oh why do these people do this ? It's unusable now for me.I think (hope) they've shot themse...

Simple Delivery

I have had a RM Click and Drop Account for many years and negotiate my own rates and have a twice a week collection. I don't want to lose this. Started to get eBay marking some orders as sent "Simple" and not giving the Purchasers Address. However, w...

Age verification

Trying to purchase a set of hairdressing scissors, it ask for age verification (I’m 57!) but won’t accept a debit card only a credit card which i do not have, what do i do?

Restricted

We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but measures like these help keep our marketplace safe for everyone.can someo...

Does anyone know is if there is any way of actually speaking to a person within eBay?

Does anybody know if there is a way of contacting a real person at eBay? I’ve purchased a number of casino chips in the US that when they are handed over to the delivery agent in the UK, go missing! I’m asking the same question of the UK courier Evri...

Acess

Can't access ebay after I listed items for sale

Tracked service doesn’t protect you against scammers

Sent an item with a tracked service. Delivery photos looks like item is not damaged. Customer has put a claim in for a refund due to just empty padded envelope arriving. Tracking shows bottom of padded envelope and you can see logos that came on the ...

national insurance number

should i have given e.bay my national insurance number

Postage refund

This morning, was told at the Post Office that my ebay label (£8.35) was only for 100g weight. Parcel weighed 128g. I offered to pay extra but this wasn't possible. I ended up buying a new label for £9.85Post Office suggested ebay might refund me the...

item sold but then listing got violation, is it ok to ship

i sold about 20 of the same item but then today got an email saying "VeRO Unauthorized Listing Policy violation" and after appealing it, it was denied so have no choice but to end the listing. i still haven't shipped any of the orders i sold and i ju...

Potential buyer messaged with their phone number

I have used eBay since the late 1990's although it has been a while since I sold anything on the platform but have done so multiple times in the past.I have one item for auction at present. I received a message from someone who says they are interest...

Seller trouble

I had to pay extra postage at the PO to collect the itemOpened a case and seller asked me to close the case then they will pay me the extra postageI refused to close the case as I want my refund then I will close the case They have till tomorrow befo...

Refund

I recently won a bid for an item and completed the payment successfully. However, I’m now receiving a refund, and I’m unsure why this has happened. Could someone please clarify the reason for the refund? I’ve already reached out to the seller directl...

seller not refunding my money and ebay not helping

i bought an item from a seller and i wasnt home and my auntie refused the order because she didnt recognise the order i forgot to tell her i ordered something. The item was refused and sent back to the seller so i asked the seller to either redeliver...

Concerns About Simple Delivery – Limited Flexibility and Refund Issues for Sellers

Hi everyone,I’d like to share my experience with Simple Delivery and ask if other sellers are also facing similar issues.Since eBay introduced Simple Delivery, it has significantly limited flexibility for sellers:We cannot request collection for larg...

Buyer Protection Fee

I understand that buyer protection fee is 10p + 7% however since yesterday Ebay is automatically adding more than this to my items. Anyone else having this problem? Any help greatly appreciated.

return claiming

Хочу поделиться своим недавним опытом и получить совет от других продавцов. Покупатель открыл возврат, утверждая, что товар «не соответствует описанию». Мы несколько раз просили разъяснений, но покупатель просто сказал, что сопротивление слишком слаб...

Can’t find correct postage label

Hiya a seller has brought something from me, they have paid £2.94 for evri, I’ve gone on to pay for postage label and I can only see £5.46 postage label I’ve never had this before, how can I can I find the correct one plz

Private seller / Service Metrics email /Item not received rate

Hi , the current way that show your goods are delivered doesn't work for 2nd class post. Unless the buyer clicks goods received or the post person scans the larger letter, which often both doesn't happen. it is class as item not delivered. Although t...

Resolved! buyer protection

Hi, I would like to cancel buyer protection please. thanks

Postage

I post all my sold items via Royal Mail 48hr Tracked Service. I have no printer and have no wish to mess around with QR codes especially when dispatching multiple parcels. I take my items to the Post Office and they stick a label on the parcels. This...

Webinterpret - Beware “Read Before You Try”

A friendly message to anyone considering using the 3rd party application called Webinterpret. On eBay’s help pages it clearly states it’s a free program to boots sales. Not True! if you search in the help guides it’s says this. “The European Sales Bo...

Item arrived at my Buyer damaged

Hi, Can anyone help this is the first time I have had an issue. I sold a highchair but it was delivered to my Buyer damaged. I sent this by Yodel wrapped in bubble wrap and thick cardboard, very securely wrapped. I contacted Yodel on their live chat ...

violation

I have had an item suspended due to a violation / unfortunately it will not resolve the violation as the revise listing is not bold and when i put the curser over the revise button I get a no entry sign ?

Issues accessing vouchers

Hi, I recently downloaded the eBay app and was offered a coupon for 10 pounds off. I was prompted to copy the code and then was informed that I would have 3 days to apply it to a purchase. However, it has only been a day since then and the code is go...

Fake trainers , bought back in may. I didn’t know

I bought a pair of Adidas trainers back in May, It turns out they’re fake I didn’t know what should I do please?

Problem ordering

Hi, I have been trying to order from a company called Rochdale Printing for the last couple of weeks. When i place the order into my basket and try to checkout it says this seller currently isn't taking orders. Has anyone else had this problem and do...

Combined shipping with Simple Delivery

A customer has bought & paid for three items that I wish to send in one package. eBay have issued three separate QR codes. If I only use one label it will appear that the other two have not been dispatched. Do I therefor need to stick three postal la...

Seller to Buyer Messaging Page

Today, when I sent my buyer a message via the Order Details page, I noticed the following text on the message page. Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery rela...

Speaking to an eBay agent

How the hell do you get to speak to an agent, the AI keeps fobbing me off

Cannot arrange delivery of large items of furniture because Ebay will not allow sharing of details..

I Cannot arrange delivery of large items of furniture because Ebay will not allow sharing of details after a purchase has been confirmed. In order to book the courier I need to have a contact number and an email address to be able to complete the boo...

Buyer asks to change address

Hi my buyer now ask me to change his given delivery address as he given a old address. I have already downloaded the qr code with the given address, is it okay to change address not via ebay? Help

Buyer stating item not as decribed

I wonder if anyone could advise pleaseI have a buyer that purchased an expensive item, a day after delivery made contact stating that my listing was not as described demanding a huge discount/refund. I've never had this problem before, I asked them t...

Seller not responding

I purchased an alternator for my motorcycle. It arrived, was fitted and worked perfectly for 2 weeks, but has now stopped working. I contacted the seller on the 25th July, but as yet I have had no reply. What should I do now?

selling to usa

just been told regardless if you dont use gps which is not compusary that ebay are not allowing items to be sold via ebay to USA because of usa tariff problem regardless if item made in in uk and under $800 . comes up with this message when item sold...

Postage label

I have sold a handmade item & the postage label has just expired when I have finished the item. Does anyone know how to get another one?

Unable to accept bidder’s offer

I would like to accept an offer made by a bidder but when I tap up respond now there is nothing showing in my account

UK non-mainland postage

I have applied the postage rates to UK non Mainland deliveries , but it is not showing same rates for these postcodes starting from TR21-25, LL58-62, LL64-78, IV, HS, KA27-28, KW, PH1-50, AB31-56, FK19-21

The seller claimed he didn't trust the courier company and I still haven’t got my money back

The seller said he didn’t trust the courier company when the package was almost delivered and asked them to send it back. I opened a case on eBay that same day asking for a full refund. But as of now, the seller has already got the item back and is s...

Delaying delivery at buyers request

Hi The buyer has paid but requested I delay postage til after Aug 6th. ( it’s July 29th) I have no issue with this but how will it affect - the postage label done through simple delivery- my sellers score as ill technically be late dispatching ( eBay...

Auto relists

HiWhen I list my items towards the bottom it states if your item doesn't sell we will relist upto 8 times. Unfortunately this is not happening and they go straight to my unsold list. I have tried several different ways of list ie LIST AN ITEM, Relist...

Item returned but return case closed

Hi.I returned a purchased item with the time frame specified. I have the receipt of item returned plus also DPD text messages stating the item gas been picked up and and another message stating the item has arrived back with the seller. I have now re...

Closing my account

I have tried several times to close my account , eBay are refusing . I’ve no outstanding balance or transactions . I have tried through their chat service which they only seem to chat once an hour with me so I came off that too . Any ideas ?

Listing fees showing on listing but I have a shop subscription?

I have a basic shop subscription. All my listings are buy it now and so I have 250 free listings and I am not near that level. But I have tried to list 2 items today and ebay is showing a 12p listing fee on each. I tried the automated assistant which...

Abroad

A buyer has returned an item put in out the country for a week so have no way of checking the item therefore I shouldn’t refund until this is done, eBay want it refunded earlier than possible. why can’t you speak to anyone anymore?

Change address on postal label

Hello - new seller here.How do I get the return address on my postal label changed - its showing my old address.I've changed my address in the 'address' section on personal info but it still shows old address. Help!!!!! Thanks

Authentication process

I have followed eBay process to send my Omega watch to their authentication address, however on trying to find out if they have received it yet, I have noticed the address has changed for the company, a google search revealed that Rapid have now move...

Seller help; item arrived damaged and insurance doesnt cover the costs of the damaged item

Item delivered and buyer has reported damage. The item is no damaged beyond repair and cannot be resold. Sold for £260Buyer purchased the Evri postage through ebay. I have raised a claim for the damage however I noted the compensation was only £25 is...

Refund case closed

I bought trainers which fell apart after 2 weeks. I contacted the seller and sent them photos etc. they told me to open a return case and they would deal with it. I did this and they closed the case. EBay say there’s nothing I can do? How can this be...

Age verification needs a massive overhaul

This age verification is ridiculous, they're restricting item that don't need it a betterless bladeless jigsaw - what kid is going out to a mugging with a body only jigsaw *bleep*, or a butter knife as I've seen someone else report this really needs ...

Simple Delivery setting incorrect postage for small item

I'm trying to list a small 50g item 15x15cm and 4mm thick, this can be posted as a small letter, but for the life of me I can't change the simple delivery option from a 1kg large letter at £2.70.Anybody got any ideas

Does eBay Operate in India?

I have a potential customer who lives in India. He says eBay will not ship to India, using their Global Shipping Programne, from the UK. Is this correct?

How to sign up for eBay's promotional activities?

My store's orders have been declining recently. Could you please tell me if there is any channel for registration for promotions on EBAY?

I've had an item delivered to a click and collect store but have not received a collection notificat

I've had an item delivered to a click and collect location but no collection notification (text or email with barcode) has come through. Tracking also does not state 'ready for collection' . Chatbot has been giving me the runaround and I've not found...

Request for courier for local collection

I’m new to selling. I’m selling for local collection only. I received this request “Hi, please advise if it is ok to arrange my own collection by courier from your place? Thanks”. I’m considering this is possibly a scam of some sort. It looks like I ...

Age verification

Why am I being asked to re sign in and give my credit card details to bid on a reciprocating saw. I am an established user with address and card details already in place.

An item I brought is being returned to the seller by Evri. What do I do now?

Hello. I purchased a few items from a seller a few days ago and they provided me with tracking from Evri. Yesterday it said the item was being held because it was "larger than we expected" so they are "sorting out a specialist Evri courier". Now it s...

Can't access my funds

HiHoping someone can help although I really can't believe there is no way to speak to eBay direct about an issue with the complexity I'm about to outline! I'm having a bit of an eBay nightmare at the moment (compounded by shipping companies!). My pro...

Promotion Listing

I don't have the option to promote my listing.

My messages to purchase items on Ebay from Companies are not being delivered!

How can I contact a real live Ebay Agent and not have yo deal with a Ai BOT???

Selling

2 things i have to complain about .1 there is a lot of sellers on here now that won't send stuff to Northern Ireland i would like to know why.2 I am fed up with looking at items on Ebay only to find out its a Chinese company selling thru a UK address...

System has added two items to one tracking number I want to send them individually

The system has added two items to one tracking number for different buyers ? I want to seprate them how can I do this with oiut cancelling an order

Postage options

Why can't we have inpost options on all our parcels?

Items that do not fit into simple delivery criteria

Some of my items do not fit the simple delivery criteria, for example on length, so how do I change to use parcel force?

I can't go in my eBay seller app

I just post it to sell my item now I can't go back I don't know what happened

Item was collected despite being listed for postage

I sold an item which was listed as a 'postage delivery' item (i think the 'collect from seller' option was accodentally not selected during listing).However, the buyer was local and so decided to collect the item instead of waiting for it to be poste...

Resolved! Buyer received excess items in order....

Hi.I'm hoping someone can help. I ordered some plimbing items (radiator valve sets).I ordered four, but received fourteen. They're relatively expensive, at ten pounds per set, and with an excess of ten items, someone is out of pocket by at least £100...

Postage

Hi I didn't want to use the postage option that ebay selected being the cheapest, as the item was worth £200 so I went to the Post Office and paid for Special Delivery. I have let the buyer know the tracking number and I have updated this in on the i...

Over 90 days old postage vat invoices

Hi Have forgotten to print off postage vat invoices for April but its over 90 days how can i get them ?

Auctioning an item - How do I set up an auction for an item?

I have an item I am considering putting on auction instead of just asking a fixed price. How do I go about this as when you're creating a listing there doesn't appear to be an option to select an auction ?

Resolved! Posting using a different courier

Help needed. I recently sold and item, but didn’t realise the seller used Evri postage when they paid. I’d posted it by the time I realised using Royal Mail which is tracked. I added a note to the order with the tracking number. There doesn’t seem to...

Supplied postage

Hi I’ve sent out a parcel using my own courier not evri who they want me to use obviously eBay can’t track it now so I’m not going to get paid as it won’t get delivered according to the system how can I get round this I’ve sent the buyer my tracking ...

Can’t get paid

Hi,I recently sold an item on eBay, and foolishly selected evri as the courier (when I created the listing, several weeks ago).the item sold, and I sent it via Royal Mail (as I always do).The buyer can’t mark the item as received, as I sent it via th...

Collection conformation

Sold an item for collection only, buyer paid and collected no problems but now i can't mark it collected without a code ? When he came i scanned his QR code and we presumed that was it and it would automatically mark it collected ? Isn't that the who...

help with international listing

Hi there, for years I have sold my crafts successfully from the UK to USA. I stopped last year because of personal reasons but I'm now wanting to sell again. I'm getting so frustrated as it's not as easy as it once was to place an item for sale and g...

Postage

Hello I'm looking for how to get a refund on the extra postage Royal mail charged for me to receive an Item as seller didn't cover enough postage when sending.

Return after 30 days listed with 24 month warranty

Bought an auto part first month this year, now faulty, not working now. Seller sold item with 24 month warranty. Seller not responding (China) and eBay no help, sending me round in circles.

delivery address

ordered an item and my delivery address was the wrong address so i immediately messaged the seller which was 24/jul/2025 thry replied today telling me it was too late to change it even that the item had not even been sent out

Tracking Numbers disapearing

So I sell a quite a few low value items that are under £10 and i send via Royal Mail 2nd class small letter. I pay for and print my postage labels on ebay. I have noticed that when I purchase the label a tracking number is automatically added to the ...

Advice re unresponsive seller

I need some advice please from the community, over a year ago I bought a battery for our Dyson V6 cleaner that carries a 10 year warranty according to the sellers advert (still there). The battery is starting to fail, so I messaged the seller(Yosemit...

Anything but Simple.

Having been a seller on eBay for years and it been easy to do, now we have this so called Simple Delivery it is any thing but simple, having sold one thing with this new simple delivery (which took me a long time to work out the delivery section and ...

Partial refunds

I recently bought 6 identical items from a seller, only 5 arrived. The weight of the parcel at the post office, clearly shows there only were ever 5 items in the package. I contacted the seller, who agreed a refund, then dragged their feet for a few ...

unreasonable postage

Why are sellers getting away with listing one courier eg royal mail and when you buy expecting this to be sent with royal mail they keep cocking up a good service by sending goods with a completely different courier, (N-evri) the worst courier servic...

Bought a used phone but the damages was undesired and mislead

I bought a iPhone 13 and he told me it was repairable and convinced me into going through with the order once I found out how damaged rhe phome was, I got the phone I’ve taken it to multiple phone shops and they’ve all said it’s not useable or repair...

feedback

do ebay have a uk phone number I seem to keep going round in circles for an answer

any idea how i put an offer on a circular saw as it needs credit card details for proof of age

i want to put an offer on a circular saw but it said i need credit card details, I only have a debit card but it will not accept this as proof of age .any ideas

Resolved! Posting a package

I have sold my first item. I have generated the label and ready to send but my seller has asked for Royal Mail postage. When I have looked back, to prepare for delivery it says Evri is the only option. Is there a way I can create another label for Ro...

HAVE TO PROVE MY AGE EBAY WOULD NOT ACCEPT DEBIT CARD ONLY CREDIT CARD

HAVE BEEN A MEMBER OF EBAY FOR OVER 22YEARS. WANTED TO BUY A SMALL PRUNING GARDEN SAW. EBAY WANTED MY AGE AND WOULD ONLY ACCEPT CREDIT CARD. I HAVE NEVER HAD ONE AND DO NOT WANT ONE. CANNOT GET THROUGH ON PHONE AND THE AUTOMATED SYSTEM IS RUBBISH. KE...

Taking money out of account

I can’t remove the money from my account. It’s saying bank details aren’t verified but I have verified them many times. Is it because I have changed my name since getting married?? one surname on my eBay account and another on my back account?I can’t...

Simple Delivery & Buyer Protection - Selling Low Cost Items

I sell low cost items with starting bids of 99p which often sell for 99p. With the old system my postage charges also allowed for packaging costs.With Simple Delivery, Ebay now receives all the postage charges, which are higher (because of tracked de...

account change from personal to business

Hello I want to change my account type from personal to business, because when i was creating my account i accidentaly created personal one, instead of business, but now i cannot change it, so if anyone has a suggestion how to do it i would be very t...

Simple Delivery

Is there a way of changing the options for simple delivery+ I have recently sold an item but now find I cannot use the delivery method as not in my location?

sold auction item on 24th July still not paid for

sold re shoes 10 auction on 24th July still not paid for 28th July - what happens next? please advise

Posting to USA on hold ?

Hi could anyone help I have an item listed that a customer in USA wants I have international shipping as an option only it’s saying I don’t ship to her when she goes to check out I rang e bay they say tariffs are on hold USA has anyone had this probl...

Printing up ebay accounts for tax return

Hi Please can someone tell me where i have to go to , to down load my years accounts in order to submit them to the tax office. I used to find this easy to find but am getting increasingly frustrated at finding them on the site. Many thanks Guys

Seller Wrongly Advertised Item

Hi everyone! The seller is claiming I ordered the wrong part, but his listing shows that the part is a match for my vehicle. I provided him all the info yet he claims the part doesn't match because the vehicle has a SLIGHTLY varied power output, whic...