Member To Member Support

Tracking

Posted items today not realising they were simple delivery how do I upload my tracking details on the accounts as I can’t find a applicable place

ebay evri postage labels are faulty

I've reported this at least 2 or 3 times but nothing ever gets done.the ebay labels for evri postage are faulty in that they are created/placed too far over to the left and when printed the start of the lines for the address get missed out. I've atta...

Under £10 under 100g Exemption to SD Query

So I see Kat eBay CS has confirmed listings below £10 and weighing under 100g have optional or excluded from Simple Delivery.The under £10 part is visible to eBay but how is the under 100g part seen? All my listings (small pin badges) are free postag...

Return label

Hi ive just been to send my item to return, I went in the post office and he scanned the qr code and then said i cant give you a receipt at the moment. I wasn't happy eith that so i told him id use another post office, however because he has scanned ...

Invoicing buyers

Are any other sellers and buyers experiencing difficulties with sending invoices and paying for items? I have been experiencing these problems since 22nd March 2025 with no light at the end of the tunnel.

Something went wrong. Please try again later. - Postage Labels

I keep getting the message "Something went wrong. Please try again later." When I go to generate a postage label. This means I cant post the item and cant see the sellers address anywhere? I did try to chat to an agent but this didn't seem to work ei...

Resolved! Just can't get my head around the listing fees ?

Just switched from Private to a Business seller, and lost all my listings due to not actioning the jump quickly enough. Trying to understand the listing fee ... Pretty much all of my sales are Good til cancelled, with the ability to order whatever qt...

Invoice

Hi I need to get an invoice for an item purchase a year ago any suggestions

Buyer claims item never arrived but then listed it for sale a few days later

My buyer claims his Nintendo Switch game never arrived. A few days later he confirmed the game still hadn't arrived and I quickly issued a full refund as I feared negative feedback. Out of curiosity (or plain luck) I noticed he was selling the same g...

Resolved! Simple Delivery Opt Out Rules

Am I right that items under 100gm and under £10 as a Letter you can opt out of SD?What if the item is a Large Letter because of thickness but still under 100gm? Eg dvd etc.Is opting out of SD still an option or do I have to pay the £2.70 eBay states ...

Accepting an offer

Hi, can someone help me please. I have an item for sale by auction, with no buy it now price, which so far as only one bid. this bidder has offered an amount to buy it now which i will accept. How do i go about doing this. The auction has 5 days left...

Paypal - difficulty on refund

I bought a mobile phone which did not work. Couldnt make telephone calls from it. Sent it back to seller. Turned to Paypal because seller not inclined to refund and wouldnt believe it was faulty. Although I had 24 hour tracking proof through Royal Ma...

missing

i bought an item and was paid for using paypal no sign of transaction in my ebay ?

Not as simple as you think Ebay not really 'simple delivery'

Today took my first order using 'simple delivery - not simple as label for 750g for a t- shirt supplied produced from QR code was for a large letter not a parcel.I usually used Tracked 48 and buy my postage online from Royal Mail which for £3.39 allo...

E Bay new delivery rules.

Can I Still use my stamps on sales from 14th April 2025.

Asking seller to cancel r send items

I purchased 7 items from a seller who has decided not to complete the sale. He will not send me the items and I have contacted him 6 times were not will he respond to me. Upon reading is feedback almost all customers have put never received items nor...

I can't add tracking details

I have gone through the seller's hub, I can see the option to add tracking however, when I click to add I get a server down message. how can i add my tracking so ebay will release the funds on time?

The “are you having a laugh“ department.

a potential buyer recently contacted me and offered me a “trade“ on a collectible. after my initial surprise I politely pointed out this was against the rules. seriously tho’ a trade? Did I miss something. i’ve been selling on eBay for 24 years, and ...

Resolved! What on Earth is going on?

So one person has bought 5 auctions from me, he want's the combined postage that I always willingly give, but I cannot send him the invoice for some reason, and he doesn't have enough funds to pay for individual postage on each and then have me refun...

Request for feedback on cancelled order

I cancelled an order because buyer didn't pay. Why are e-bay pestering me to leave feedback?

Relisting

Won't let me relist my car but will let me relist other items

EBay postage

Ebay have taken payment for postage but I had to pay a second time at shop

Incomplete refund

I have returned a book to the seller and received a refund, but not for the full amount paid, a small proportion has been deducted for return postage.The dimension of the book were wrongly described Whilst the deduction was small there is a principal...

Funds made available

Hi AllI get paid automatically but on this occasion it says funds available for pay. Anyone have any ideas on how to get the funds as I am at a loss on how to do it. Thank you.

EBay closed a return request in favour of the buyer and they haven’t returned my item!!!

EBay have made a decision in favour of an indecent buyer who had no intention of returning my item and continued to open a case and ask for his money back. EBay have looked at the case and rewarded him his money while I was waiting for my item before...

Postage

I listed 3 items using simple delivery only because I knew from 15th April was going to have to use anyway. However after listings went live they all put postage paid for by seller not buyer as I had selected. This happened before & I thought I had m...

Simple Delivery and Age Verification

Apparently anything which presently requires Age Verification (eg selling of table knives) will be exempt from Simple Delivery override coming mid April. Wife just got off phone with Custome Support as she was worried about SD over riding Age Verific...

Resolved! lawn mower

i have listed a lawn mower for sale and several people are interested but won't commit to buying without seeing it. how can they do that without breaking ebay policy on selling?

Cant enter tracking detailson sold item

Hi I sold an item that iv sent via post office royal mail tracked 24 hr next day delivery item arrived iv been able to input tracking details on listing but sent as message to buyer.its only generating a QR code that I haven't used.Buyer has recieved...

spares or repairs

Anyone else listed faulty items with no refunds and buyer tried to repair item and couldn't . They then sent it back for refund saying not as described . Ebay paid for the return label as well and nothing you can do to stop this as far as ebay is con...

Resolved! Buyer has a month to return the purchased item but return label expires in 7 days

We're based in London, UK. Sold an item to USA via ebay's global shipping program. The buyer says the item is defective. We want the item sent back to us.As far as I know ebay pays for international postage from seller's oversees address to GSP, Unit...

simple (that's a laugh) delivery April 15

Am i right in thinking (although Ebay as usual very sly with their descriptive) that even though the Simple Delivery is mandatory from April 15 If i am selling items under £10 I will still have the option of choosing my own method? I onl ask as i onl...

Postage

Today I have been buying & selling on eBay for 25 years but this SIMPLE DELIVERY will be the end for me .I am 80 so I don’t intend to have to carry heavy parcels from my car to the post office . At present my postman collects , will call back if nece...

I keep being asked to update my details every day

Every day I am asked to update my details. Why is this?

when i am trying to post my package the barcode is recognised

i have tried two different posting locations and two different labels and both times it is saying it doesn't recognise the barcode. any suggestions?

Changing post carrier

Hi. My seller has asked to change the post courier, there’s an on cost, but they’ll cover it. They are asking me as the buyer (I’ve checked the item out) to change from Evribti recorded Post Office. How do I do that? Thanks!

Returning an item for a refund

I was told by the seller to change my reason for a refund so I cancelled the first refund request. Now I can reopen a refund, any ideas?

Resolved! Buyer has no way to download VAT invoice from their order history??

Hi I've had a medium term issue in that ebayers are not able to download a VAT invoice from their order. You can download an order confirmation not a VAT invoice. Our fulilment center is green minded and don't put in paper invoices with an order. So ...

Simple delivery

Is simple delivery for the simple people ebay think we are,this only going to be only way to send,purchasing equipment for printing,lables ,or running around to collection points,service great if use it,but that's my property am selling,and send whic...

Selling

Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...

How to check out with klarna

Hello can someone explain how the check out work with klarna please? Thank you

I`m a severely disabled seller who sells through the permitted work scheme

I`m severely disabled and sell on ebay through the permitted work scheme so I have a 5 day handling as I can only pack and post once a week...I think the enforced simple delivery and 3 day minimum handling is a breach of the equalities Act in the UK....

taking photos from the mobile phone

I usually take photos using my phone but now when i try it says ...'Complete your listing on a web browser to apply your business policies'. ive not made any general setting changes and the day prior never had this issue. Can anybody help or has any ...

Another nightmare on the horizon

Hello all,Just a private seller downsizing.I have yet to experience this new SIMPLE Postage system which Ebay have concocted but from what I've read, its complicated, difficult to use and has so many potential pitfalls, it is extremely alarming. It s...

Pop up, incentive/discount if ebay app downloaded and paid through app

I recently had a popup on my laptop at ebay.co.uk, claiming £10 off if purchased through the ebay app.....and a QR code that took me to the app store. I downloaded app, made the purchase, but no sign of coupon/voucher or discount! Struggling also to ...

How do I access feedback sellers leave on my account

Hi all.Is it my imagination or has the option for buyers to access feedback left on their account by sellers disappeared?

Possible violation of Ebay policy by seller.

My Seller has cancelled my purchase as they have had their item valued following their auction and believe their item is worth more. I have been advised by Ebay assistant today to file a report against Seller for potential abuse of Ebay policy.Despit...

Return of Refund Payment

An item I ordered was not delivered to my local post office a number of times by Evri.After waiting over a week I opened up a case with Ebay for not receiving the item and was given the full refund.A day later the item was delivered and I collected f...

Why does eBay not have a formal complaints procedure?

Today I contacted eBay customer service who were unable to answer my question regarding a collection only sale, I requested to register a complaint and was told the complaint had been logged but I would not hear anything more about this. Surely a cus...

Inability to get proof of age without having a credit card

I don’t have a credit card and therefore as a 60 year old man I am unable to purchase many items on eBay. I have funds in my bank account/debit card but without a credit card (which I don’t want or need) I just wonder if anyone else feels the same?

Complaint eBay step in

Subject: Request for eBay Support on Refund IssueHi,I made a purchase, but the item did not fit my needs. I requested a refund, and the seller was quick to respond but only wanted to send me a percentage of what I paid. I refused this offer. Eventual...

Issues with purchasing

Unfortunately, this item isn’t available for purchase in your location.{e264859-1260494x}has anyone had this

Is there any way of speaking to a human?

Dangerous goods

Received a message from ebay saying I may have purchased faulty and dangerous battery chargers.They stated to stop using immediately. Contacted the seller, and he wants me to return them BUT I must osy for the postage? If I get any refund, as he is r...

we're sorry there was an error ( unknown error)

Hi I've tried listing a motorcycle using my android phone and get the message "we're sorry there was an error (unknown error) " I've managed to list it using my laptop, although I can see the listing on my phone, if I try revising the listing on my p...

Identical feedback

Buyer sent message wants to buy £90+ worth of stuff. Stressed he's not a dealer and wants me to send him an offer on price via messages. All 189 positive feedbacks are over a year old, all totally identical and from about 15 different sellers...the w...

return of sold goods

What should I do if the buyer threatens to return the item without proper packaging, potentially causing damage during transit?I sent it to him well packaged and safely, I suspect he might damage it on purpose and blame it on the board.

sold an item and sent it - a day later Ebay have emailed me saying for my protection to not send it

So I bought postage through ebay and sent it and it is fully tracked etc Now a day later Ebay written to be saying for my protection and safety they have discovered an issue with the buyer and that I should not send the item What can I do now as the ...

Is it not possible to talk to eBay at all in anyway, including emails?

I want to contact eBay and it seems impossible , I’m looking at buying an item that cost 1000 pound and going to collect it but when I get there if there’s a problem with it, what happens? do I take the item away with me until I get a refund and then...

Buyer Refund payed and I never received my item back

Good afternoon Been selling high performance motorbike shock when buyer received he said in his opinion items was previously used and he wants a refund. Refund been paid from my account but buyer never send my items back. When I was spoke with eBay o...

Pls fulfil full refund amount for bin

Pls can you refund the rest of the full refund amount to buyer as I made a mistake. Thank you x

Buyer protection

What’s with buyer protection that I notice being charged on purchases ?? I have not been advised as far as I can tell it was being charged ? I read the detail on the eBay site ad it states it’s charged when buying from a private seller well I just bo...

Simple Delivery / combined postage

THIS IS WHAT IM PUTTING ON MY LISTINGS FROM NOW ON .PLEASE ALL BUYERS COMPLAIN TO EBAY THAT YOU ARE NO LONGER ABLE TO GET COMBINED POSTAGE FOR EXAMPLE YOU BUY 10 CASSETTE TAPES THERE IS NOW NO WAY THE SELLER CAN REDUCE YOUR POSTAGE COSTS, SO INSTEAD ...

Payment dispute

Hi, how do you get help from eBay ? I have paid and received a jacket that is not as described. I opened a case. The seller shut I’d down. I can’t reopen and the seller will not acknowledge my messages.

Help updating an account

I keep uploading my passport to verify my long standing account but every 3-4 days I get asked to update my account and my passport upload has gone. It is a very clear image. DOes anyone know why or can someone advise of an e-mail address or contact ...

Buyer complaining about the comfort of an item

I just sold a set of headphones and the listing had 'no returns' on it - I think as a default, I didn't give it much thought while making the listing. Now, the buyer has written to me to say they're uncomfortable. He hasn't yet asked for a refund, bu...

Issue with pre paid delivery qr code

I have listed an item that's been paid for and sold. The items been shipped using a different tracking number than the pre paid postage the buyer paid for. The item has been delivered but eBay doesn't know this and the funds haven't been released. Ho...

Simple Delivery

Due to eBay's introduction of "simple delivery" I cannot get to an appropriate outlet. I have mobility issues and can only walk short distances, at the moment I take my parcels to a local shop a manageable two minute walk away, Under the new system I...

Addresses

Can you delete a delivery address if you have more than one

Number of listings as business seller in Basic Shop

Can someone please confirm how many free listings you get per month with a basic shop as a Business Seller

Postage

EBay had changed my item to seller pays postage when I charge £2.85 postage. I never said I would pay for the buyers postage

How to stop sellers from having my mobile number?

I know that ebay needs my mobile number but I am finding it annoying that sellers have access to it as well. How do I keep my mobile number on record for ebay to use but stop sellers using it? Cheers.

Item not arrived

Hi guys I purchased an item at the beginning of December. Since February I have been exchanging messages with the seller because the item has not arrived. I have asked eBay to help. The seller keeps responding to my messages with “we check it”. I no ...

Labels not being received by email

When buying labels through eBay, I am not having them emailed to me, even though eBay states that it is! Any ideas as to what's going wrong? Many thanks

seller sent wrong item and sent my item to a different buyer, is asking me to return the item

ive bought a item for £120 the seller has sent me the wrong item and sent mine to a different buyer. he is asking me to send the item back to him at my cost and will request my item from the other buyer, when he has returned it will post to me. what ...

enforced simple delivery

@memebersIs there a way i can opt out of this?I'm a casual seller, and I mostly sell clothes, so am being forced into this. I would much rather weigh and price my own items.

Authentication

How long should it take for an item to be authenticated, seller posted on time and has now been waiting to get authenticated for 4 days, is this normal?

Unable to request refund far damaged boots

I bought a pair of second hand walking boots, which were described as being in practically mint condition and worn only once by seller. I wore them once on a flat 8 mile walk and when I was putting them on last week the sole came away. I have had som...

Item has arrived by hand, ebay won't release funds to the seller

How do I contact ebay to let them know that the item was posted by hand?

Private seller simple delivery

I have many many stamps to use which were bought when prices were still reasonable. Can I opt out of simple delivery?No sales recently - is it time to bail out?

Payout delay - business account

I’ve not had my weekly payout this morning or always arrives first thing and just checked my bank and nothing! Any one else not received there’s?

Pending balance not available

Anyone else having problems with getting paid after it says your item as been delivered even though it says available but not showing in available balance

Auto renewal help for a business account

Hoping someone can help as it’s so very confusing. I have withdrawn all my items from eBay until I decide what I would like to do. I’ve also just started a free 3 month trial with shopify. I currently have thousands of dolls house items varying from ...

First time seller

I have never sold on eBay before and I am looking to sell my van. I understand that I have to update my payment information and confirm my identity but I have no idea how to do so in either the app or the website and eBay help us no use whatsoever. P...

cannot open return label sent by seller.

I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...

How do you get through to e-bay?

I sent an item that was damaged in transit I issued a refund and e-bay said they would issue a returns label The buer says they have disposed of the item and no longer have the photos.

Won a bid but seller won’t reply to my messages

Based in the uk, won a bid for a tool but the seller has decided he doesn’t ship to the uk (from the US)and therefore I can’t pay for the item. I’m guessing that he wasn’t happy with the price at which I won ad now he wont reply to a single message I...

New posting arrangements and buyer fees

Is it just me or have sales dried up since buyers fees and the new posting arrangements were announced.Been on e bay for over 20 years but think I'll now call it a day. Simple posting just final straw

Ebay want rid of privet sellers?

First it was all go on ebay. When I joined years ago it was really easy. You posted your item online. Then if someone bought it they payed into paypal, you packed it and sent it off. All done in a day or two. Any problems, first port of call was an e...

Cant buy cbd oil

Been trying to buy cbd oil every one I try buy says not in your area then a fault code I live in Glasgow so it's not my area that's the problem?

Sent an item. Cant update tracking number, says i had to use a prepaid label, i didnt use it. Now wh

So I've sent an item out and cant update the tracking on Ebay, I've already just had a 3 week wait for payment from 1 item sold, how am I able to get paid for this at all? Said I had to use a prepaid label but I don't understand all that, so ive sent...

account restriction

I posted a listing & wasn't taken through the selling fee process so didn't pay a selling fee. my account was then restricted but when i go to the message telling me how to resolve the problem and get my account unrestricted it sends me to the contac...

Blocked by a seller after return

Hi can anyone helpBought a car battery in last year and had issues with my car ever since. RAC were called and seemed battery faulty and needing replacement. I contacted seller as under warranty. They did eventually organise a collection but have sin...

Marking an item as despatched

I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched

Next Day Delivery from 15th of April

Is it any option to send goods next day from 15th of April?

Can't update tracking info

Hi all, I messed up and posted an order through Royal Mail forgetting I had a prepaid postage label. I can't update the tracking info because it's linked to the label I didn't use and it's already posted. Is there a way to update so I can get paid? A...

Simple Delivery will be rolled out to Business Sellers

My wife has just got off the phone with ebay Customer Support. She was informed that they don't know when, but Simple Delivery will be rolled out to Business Sellers. They first intend to smooth out any issues with Private Sellers over a non defined ...

I have a tent for sale and a potential buyer wants to come and view the tent.

A potential buyer wants to view my tent prior to making an offer. They want to check its condition. Perfectly reasonable. They messaged to request a visit . I responded positively and included my address details so the visit could take place. EBay ha...

Small parcel prices & 20% savings ?

where are small parcel prices in simple delivery /and where is the 20% saving on postage with simple delivery

Personal / Business account

Hello, I have always had a personal account but having not used Ebay for a while i have come back on and it has changed to a business account, certainly dont remember doing it myself. Is there anyway of changing this back I have tried contacting ebay...

Selling an item

Hi , I currently have a caravan awning for sale but am in hospital for a few weeks , if I receive the monies and am using a collection code / scan code , is it possible my son can carry out the handover on my behalf , it is buyer to collect from home...

seller protection

Hello.I am writing to you regarding the case of the buyer. This person made a claim to me about the loss of the scarf that I sold him. But I fulfilled all the requirements as a seller and sent him his purchase. He is not telling the truth when he cla...

How i can get money form my account on ebay to my card?

How i can get money forom my account to my card?

Simple Postage

Ok, so I was looking to relist an item that didn’t sell. The postage on the item was £1.90. Because of this silly expensive simple postage, the new rate is now £2.71. Postage has increased by 81p, and I can’t get the postman to bring a label. The buy...

Collection in Person

Can I still sell large bulky items as Collection in Person as a private seller once the new Simple Selling rules come into force? Are the opt out options only for letters under 100gm and under £10 and does this apply to bulky items having to be under...

Hi I'm all ready send item back to seller with signature post but the seller don't doing refund

Have problem with seller Send item back but not received refund

Posting

How do you go on if your item your selling is more than the compensation on delivery?

New Page Layout :(

Does everyone else HATE the new page layout? We need a petition to revert back to the classic view. who agrees?

Voiding a postage label

I’ve incorrectly purchased a postage label for a letter which should have been a package. I’ve followed the instructions to void it but I don’t have the option on my account or the item I’m selling. What can I do? I’ve tried the online chat and all i...

Unable to upload listing unknown reason

Trying to upload a listing for a campervan. Keep getting this message for some reason.

Simple Delivery - eBay Created Postage Labels 'Underweight'

Can someone confirm this please? Simple Delivery - where an eBay created label has an underweight weight stated on it at no fault of the seller then I understand this 'should' happen. If the label thus created by eBay then proves to state an underwei...

Resolved! Email advisory

Hi everyoneI made a small purchase today and have recieved an email from ebay ( I think ) stating that a new device is using my account to make a purchase and is based in Buckinghamshire. It also said I should renew my password which I did a short wh...

Cancelled order refund problem

A buyer purchased an item from me, upon attempting to post, I encountered an issue where I decided to refund in full.My ebay account confirms to me that the refund was successful but the buyer has contacted to say, as of 5 days later, they still have...

Offer processed with wrong postage

I submitted an offer for an item and changed it to collection as I live locally. Offer has been accepted but it seems to have defaulted to yodel delivery that I don’t want or need, which I have been automatically charged for. What are my options?

New Buyers Protection Fees

Hi I am in dire need of some help with my ebay store. Basically I am a Graphic Designer & I already pay a 3rd party to post my items to buyers. It seems I therefore as a Private Seller & especially now ebay have introduced these changes I will have t...

Resolved! How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

EBay shop listing restrictions

Hihave been ebay member 20 years had a shop for number of years then closed at the start of covidjust started a new basic shop and listed 1 item and eBay is counting that the variations as 96 listings even though it says listing 1 & 249 ebay warning ...

Returns request

Im a private seller and a buyer opened a returns request due to item being too small, i accepted for item to be returned (first time doing a returns) and followed the instructions giving on the request. I'm confused because ebay has initiated the ref...

selling

we don't have smart phones or printers so simple delivery has ended our time on ebay .

Seller isnt going to send me the item i bough

I made an offer for an item. They accepted then sent a message saying it was a mistake can they cancel. I said no they said OK they will honour the agreement. Suddenly they don't have it and going to send me a replacement. Bare in mind they are still...

Missing Parcel

I’ve sent a parcel to a customer with Evri and it’s been lost, I’ve refunded the customer but how do I get compensation for the lost package Evri are not helpful and won’t respond to my requests.

New HMRC regulations

Hi I am a private seller & been selling my own bits and pieces on here for years ! been asked to provide NI number has this happened to anyone else & what does it mean

Resolved! Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

Salt and pepper pots

I am sending an item with barcode and I didn’t know how to do it and pressed save to phone and now I can’t post because it is saying it has been sent

Struggling with Sending options

Hi, please can anyone Help me. I buy & sell not a lot as I can read I just don't seem to a sort it to make sense.. So iv just made a sale & went to the Address to send to.. Which I would just write myself But this says:--Get prepaid label (no printer...

Bidding/Winning Confused.Com!!!

Hi wondering if anyone has any idea why this might have happened…placed a bid for a tracksuit (£45 top bid) and lost out at the last second which I have no problem with however having checked the winning bid they were LESS than my top bid any ideas w...

ebay is messing around with buyers money by posting fake sellers/non updated /deleted seller account

ebay has messed up with my purchase as they have posted a fake/deleted seller account for shopping. they have deducted my money on 24 march and still no respond nor my item arrived though i reported it on time . I am gonna report against ebay on fina...

the simple system ebay want to use. Are they stupid or do they want to lose every seller

ebay want to stop any seller from using anything other than their new SIMPLE SYSTEM and so if you have a supply of stamps you will have to dispose of them. It is up to ebay to withdraw this stupid demand and get back to normal

Simple delivery printer?

I used to use Custom delivery and have my items collected by Royal Mail and also requested they "Bring my label". This option doesn't seem to be available with Simple Delivery.The seller can get the label printed at the shop, but if the seller has bo...

Offers

I’ve missed 2 offers that expired on an item I’m selling, how do I contact the buyers?

Panasonic UK website TV purchase

Purchased a reconditioned TV, went to pay popped it in basket went to apply discount code and as was about to do so I then noticed the sale had gone through not allowing me to receive discount. Perhaps it was due to using a Smartphone. Anyhow I tried...

Problems revising items on the eBay App

I use the App and a browser to list items. Normally I can revise a listed item on the App but now it's insisting to go to the browser to 'apply business policies'. What's going on? The only thing I've done recently is restrict my postage to Royal Mai...

Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?

Why is it every time a report is made to them that they refuse to look it up and permeantly block. Someone on item number 256794541044, is asking for a garage and is willing to buy for £5,000 via bank transfer... It isn't allowed and clearly shows it...

Resolved! Postage

There is no longer an option for me to do custom postage, have they removed it in their quest to make everyone use Evri?

Ending a item,

how do it end a item because it’s not selling without getting charged Pls

Simple posting

Am I correct in thinking that e bay are removing the option for me to post personally any item that I sell ?For instance if I have an item that is worth £500 , and I want to send it special delivery royal mail which has insurance of say up to 750 , w...

Resolved! Listings not showing up on eBay.

I have 2 medals listed but I can’t find them on eBay and they are not showing up in my ‘Other items’ . I have had no views in 24 hours which is unusual. Can anybody help please?

Problems with selling UK to UK

Hi, I’m a seller and I’ve been contacted by a buyer that is getting an error message when trying to purchase my items. The error message say This seller does not deliver to your address. All of my settings/preferences say otherwise anybody able to he...

Purchased a watch, received a empty package, within a post offices plastic bag, saying that if cont

Purchased a watch, which arrived, in a post office plastic bag saying content may be damaged if so ring them, the watch was missing, the envelope had been torn open & watch taken, I rang there susport phone number, only to be told I have to contact t...

Simple Delivery

I do not have a printer or a smart phone for the QR Code.If I am understanding this correctly I will not be able to sell items on eBay. Please can someone advise if I am correct.

Simple Delivery is increasing Royal Mail postage costs substantially

Why oh why are eBay ALWAYS messing around with things these days and making them worse? I list a lot of small items that can be posted with Royal Mail as standard letters and lower weight large letters. These cost 87p, £1.55, £2.00 or £2.40 to post d...

Simple Delivery

This is totally stupid. What are ebay doing, I am disabled and cannot get out of my house to go to a shop with my items. I do not have a printer to print labels. i have a royal mail account that i use to collect my parcels and they bring the labels w...

I want to return an item, dont wa3a refund but its a rubbish item

I want to return an item, I don't want a refund but the item is rubbish. The company were going to send it to there supplier but now not answering my messages. It was going to be tested to see its problem, it may help others wasting over £100 if they...

Serial non payer with positive feedback?

I sold an item on Saturday to someone with a 100% positive feedback rating. They have completely failed to respond to my messages regarding payment and collection. Upon reading the feedback comments, they are all negative. After cancelling the order ...

Resolved! Seller breaking Ebay rules

Customer Service page, keeps stating cannot process please try again later

Help please with funds

Sold a item it was marked delivered on the 31st March ebay says it is available in balance but nothing is showing?

HM GOV. have sent me a nudge letter about selling,but am selling items from my personal collection

Have been selling off my unwanted stamps,postcards,books coins etc, over the last 4 years, nd according to HMGOV web ste, they state i the items are yours it doesnt matter how many you sell

Simple Delivery - Discrimination

As a senior citizen, I do not own a printer, I also struggle to walk and it is almost two miles to our sorting office which is only open from 08:00-10:00. At the moment I purchase my postage through the Roual Mail app and the postman brings a label a...

'Simple Delivery' - Responsibility for loss/damage - Proper clarification needed from Ebay....

This so-called 'Simple Delivery' is going to be a complete nightmare for buyers and sellers. Higher value items which would normally have to be sent by Royal Mail 'Special Delivery' doesn't seem to be included in this badly thought-out scheme, or for...

Simple Delivery from Channel Islands

Does anyone know if simple delivery will cover postage of items from the Channel Islands as we have an independent postal administration and postage costs certainly from Guernsey are much higher than Royal Mail.

Postage

Please could someone explain the new postage system. I want to post items but my listings say buyer collect. It won't let me change the dispatch to post only! Thanks

Despatched from

I recently changed my address but when I list an item for sale the “despatched from” is my old address.How do I change this please?

Why are Ebay changing everything

Please can someone tell me why Ebay are being stupid and making things more complexthan needed. It used to be a simple selling platform that was easy to navigate but their addingmore and more ruddy rules, conditions, payment conditions that I don't w...

Simple Delivery Costs

I was going to list using simple delivery for the first time and have a question re the price eBay are quoting for postage that the buyer will need to pay. I am selling something that will be posted as a small parcel, the Royal Mail price for Tracked...

VAT

hello all, hope you are well, I finally decided to move to a business account but now I seem to be getting charged VAT on everything I sell, I make 30-40 sales a month making around £400-£500 a month, and I didn't think I had to pay VAT for those kin...

Buyer Protection Fees Affecting Sales

This is killing my business, as a seller i used to sell 5 to 10 records a week now selling none or at a loss. I already offer 100 % refund guarantee so this seems like stealth charging and so will be stopping using ebay shortly as it makes my prices ...

Age verification

I need to verify my age, the message says I need to use a credit card, but I do not have a credit card, only a debit card, is there another way to verify my age,after all, I’ve been on EBay since 2002, if I began then at 1 , ide still be of age! Actu...

Ebay`s simple delivery

About "Simple delivery" would I need a home printer to print out postage labels ? As I always been using On Royal mails webpage bring my label. and they put the label on item being sent at my door.

Refund for missing parcel

posted 2 items via post office 1 item not received so I refunded the customer I now think he should have raised a missing article . When I checked my receipts both proofs have same tracking number how do I go about getting a refund for missing articl...

Ebay's obsession with making Private sellers into Businesses

Everything I keep reading about recent ebay changes seem to be based on "encouraging" private sellers to change to business accounts. This is obvious with the waiting 2 days for payment and new "simple" postage options just aimed at private accounts,...

If we are now PAYING for buyer protection, why is eBay STILL removing negs?

Why is ebay still removing negs from any seller who contests them? They are taxing customers now for.. I mean charging customers "buyer protection" ?! Referring to negs btw which are legitimate and meet eBays own policies (technically they can remove...

Postage to France

I have sold an item to a buyer in France but there's no indication of any postage being charged. Impossible to contact ebay and the 'chatbot' is designed to send people round in circles.

Simple delivery

Can anyone please advise?So I’m now only able to select ‘Simple delivery’ as a postage option. Fine if it’s going to be easier and cheaper however I want to send an oversized package one size up from cabin luggage but it’s no longer an option. It jum...

eBay Buyer protection - lacking in option to get faulty Item replaced?

The new eBay buyer protection scheme, has still not fixed the hole in their process, whereby if an item is faulty and you want the seller (and they wants to also) just pay for the return postage and then send you a replacement, like you would in a sh...

Can not reply to any posts in Member To Member Support

sorry Can not reply to any posts in Member To Member Support ,i have asked ?

Refund not gone into my bank account.

After dealing with a very unhelpful seller I was given a refund last week, but as of today 5 days later no money has gone into my account, previously when I have received a refund it has taken 1 or 2 days, any help would be much appreciated.

New postage arrangements.

I sell stamps on Ebay. I don't want to use the new simple postage system which we, apparently, can't opt out of from 15th April.Most items are small and fit easily into an envelope and can go 2nd class, especially for low value items. Also we can use...

contact Ebay

I have been an eBay seller for over 16 years with 100% positive feedback for 2045. I usually love buying and selling on eBay, BUT I am broken to never using eBay again.This week I had to deal with "the buyer from hell". It started with her purchase a...

SIMPLE DELIVERY

With this new SIMPLE DELIVERY v I have to buy a Label Printer can anyone recommend one as there are literally hundreds to choose from

Send an invoice

I had an item that didnt sell one of the bidders has now made me an offer after the listing has ended, how do i send an invoice so they can make payment

global shipping programme

We lost a sale today overseas because there was no global shipping button for me to use global shipping ,Spoke to several customer service staff who couldn't help and finally the last one said cancel the order . A terrible situation having to cancel ...

Simple Delivery - Definitely NOT - A Nightmare

Just been trawling through the many emails (some despairing) really about this, shocking the way we are being treated. Have been caused so much stress from this, really at the end of my tether and are making plans to leave after almost 10 years. Will...

Simple delivery - make a complaint

I’ve just messsged someone via the eBay chat to voice my concerns about the new change “simple delivery” only, they totally agreed with me that selecting only RM and Evri is silly so will raise my concerns to the development team. If everyone who is ...

Simple delivery

Absolute horror story with simple delivery. You can't opt out, can't combine the shipping, can't cancel, and add another tracking, and in the end, there is no one to contact, an absolute disaster. So now, because the person bought two items, I have t...

SIMPLE SELLING:

EBAY is banning the use of POSTAGE STAMPS -I want to support my Local POST OFFICE= Is ebay trying to close Post Offices? After 20 years using Stamps with no problem.... GOODBYE EBAY

Having no choice over postage , so I now won't sell on eBay

I don't like eBay anymore, because they are now controlling how I post my items, and will now not sell on eBay again

Safety Information - Product Documents How Do I Get It To Show The File Name ?

I have put a variation listing on today with several pdf's attached for the user guides and manuals, all these are just showing as English.pdf and not the actual file name, how do I change this ?

Paying postage twice it seems?

Hi I have an niggling issue and was wondering if anyone was having the sameWhen a customer buys an item,let's say £10 plus 2.94 postage which comes to £12.94 total When I purchase a shipping label the £2.94 it comes out of my total ebay available bal...

Scammers alert

I recently ordered an f30 wind deflectors and received wrong item. Which was for f10.Returned the item successfully and ordered again from another seller. Again got the same thing. He didn't return it, instead offered me half refund with the item. I ...

Ad fee general

Hi, i recently sold an item and was charged £80 for “ad fee general”, what it is and why??? I recently received an email from eBay last October to be exact that it is now free to sell on eBay for private sellers except cars so was I charged this amou...

It's been 5 MONTHS!!! HOW LONG LEFT?!

Guys, I need your urgent advice and help. I sell PS4 controllers and have made a good amount from selling them. Why has eBay held onto my money for 5 months now?I have continuously tried to contact them, but they don't have any email or phone numbers...

The Last Straw ? This has got to be the most ridiculous "update" yet.

Almost as bad as the bizarre "buyer getting their goods but the seller having to wait to get their payment". If it does go ahead they will lose another long term seller.

Simple delivery

So this will be compulsory from 15 April offering a choice of Evri or royal mail. I live right next door to a yodel collection point, but quite a walk away from Evri or a post office, neither of which are on bus routes. At 78 without a car, this is a...

Postage costs

Postage has changed.i want to decide who i use and how much i charge

New Postage Costs for Simple Delivery are NOT a saving!!

Having checked out independently delivery charges for Evri, the new costs eBay are charging us are higher than the actual cost than if we purchased ourselves!! Example : postable parcel or LL up to 1kg tracked £2.62. Parcel 1-2kg tracked £2.62 (same ...

Simple Dilvery

I've got some maps on Ebay that I send using a 120cm tube. What package option should I be using as they all look to be standard sizes (ie shoe box,jiffy bags)

payment

I have been a seller for over 10 years with 100% feed back.So my question is why is e-bay saying I have a pending payment until proof of delivery when the buyer has left feed back obviously recieved my item.This has been over a week now and still pen...

GSP and what is an abusive mail?

Hello, a couple of things I need a bit of advice on please: I sold a glass item to the States which arrived broken (and I accept that it did), received an 1800 word angry message from buyer demanding I refund him including the GSP fee, I declined and...

Relisting Fee

The buyer didn't read the description properly and now I have to pay to re-list

Resolved! Simple delivery

I am happy with taking my parcels to the post office.if eBay make simple delivery the only option I will not continue as a seller

Custom postage??

HI, can someone provide any answers? I have all my items set to 'custom postage' we have a royal mail account and so can do tracked items for less money than normal. However I am getting people arranging their own postage which would be fine but the ...

why is ebay refusing to send my messages?

when I sell an item I always send a message to the buyer to let them know I've posted it. I've done it for ages, but today ebay wouldn't allow my message to be sent. attached is a screenshot of what I got on my phone when i tried to send a message.wh...

Royal Mail Late Deliveries Affecting Service Metric

I have received a message from Ebay to say that I have too many 'Item not received' cases being opened by buyers due to late deliveries and if this is not rectified then my account is at risk of being down graded. As the items we sell are only very l...

Resolved! Simple Delivery

Would someone help me please. I am an elderly person who lives alone in a remote place with no neighbours and I’m worried about the simple delivery rules. I’ve been selling on EBay for over 20 years and all my parcels go by Large Letter post costing ...

Second chance offers

Having trouble buying second chance offers

Listing in search results

My listing went active yesterday but has not appeared in search results

No longer able to cancel postage labels!

So now we can't cancel a postage label ? Seriously! Why? I printed a label but put the wrong weight in. Normally not a problem as you just head over to the postage section and select cancel label. But all that does is throw up an error saying "this l...

Posting sold items..

How do contact ebay by phone please. I don't use a mobile phone so cannot get a QR code to print labels. I don't have a printer either. I am so fed up with Ebay changing everything.

Item listings arent showing up when searched

Hi, All of my listings are live but only half can be found. I have also tried searching by item number and they cannot be located.Other listings i do appear instantly. Some of the item numbers are:- 356726174786356725626617356728220623356725556206 Pl...

Resolved! Charged triple listing fee

Hi, I need help regarding listing fees on my vehicle sale.I originally listed my car for sale (listing fee £14.99). A buffoon accidentally purchased it but didn't know how to cancel. While sorting it out, I relisted the car. Shortly after, the buyer ...