Member To Member Support

return of sold goods

What should I do if the buyer threatens to return the item without proper packaging, potentially causing damage during transit?I sent it to him well packaged and safely, I suspect he might damage it on purpose and blame it on the board.

sold an item and sent it - a day later Ebay have emailed me saying for my protection to not send it

So I bought postage through ebay and sent it and it is fully tracked etc Now a day later Ebay written to be saying for my protection and safety they have discovered an issue with the buyer and that I should not send the item What can I do now as the ...

Simple delivery

Is simple delivery for the simple people ebay think we are,this only going to be only way to send,purchasing equipment for printing,lables ,or running around to collection points,service great if use it,but that's my property am selling,and send whic...

Simple Delivery / combined postage

THIS IS WHAT IM PUTTING ON MY LISTINGS FROM NOW ON .PLEASE ALL BUYERS COMPLAIN TO EBAY THAT YOU ARE NO LONGER ABLE TO GET COMBINED POSTAGE FOR EXAMPLE YOU BUY 10 CASSETTE TAPES THERE IS NOW NO WAY THE SELLER CAN REDUCE YOUR POSTAGE COSTS, SO INSTEAD ...

Just can't get my head around the listing fees ?

Just switched from Private to a Business seller, and lost all my listings due to not actioning the jump quickly enough. Trying to understand the listing fee ... Pretty much all of my sales are Good til cancelled, with the ability to order whatever qt...

Possible violation of Ebay policy by seller.

My Seller has cancelled my purchase as they have had their item valued following their auction and believe their item is worth more. I have been advised by Ebay assistant today to file a report against Seller for potential abuse of Ebay policy.Despit...

Buyer protection

What’s with buyer protection that I notice being charged on purchases ?? I have not been advised as far as I can tell it was being charged ? I read the detail on the eBay site ad it states it’s charged when buying from a private seller well I just bo...

we're sorry there was an error ( unknown error)

Hi I've tried listing a motorcycle using my android phone and get the message "we're sorry there was an error (unknown error) " I've managed to list it using my laptop, although I can see the listing on my phone, if I try revising the listing on my p...

Payment dispute

Hi, how do you get help from eBay ? I have paid and received a jacket that is not as described. I opened a case. The seller shut I’d down. I can’t reopen and the seller will not acknowledge my messages.

Help updating an account

I keep uploading my passport to verify my long standing account but every 3-4 days I get asked to update my account and my passport upload has gone. It is a very clear image. DOes anyone know why or can someone advise of an e-mail address or contact ...

Buyer complaining about the comfort of an item

I just sold a set of headphones and the listing had 'no returns' on it - I think as a default, I didn't give it much thought while making the listing. Now, the buyer has written to me to say they're uncomfortable. He hasn't yet asked for a refund, bu...

Issue with pre paid delivery qr code

I have listed an item that's been paid for and sold. The items been shipped using a different tracking number than the pre paid postage the buyer paid for. The item has been delivered but eBay doesn't know this and the funds haven't been released. Ho...

Simple Delivery

Due to eBay's introduction of "simple delivery" I cannot get to an appropriate outlet. I have mobility issues and can only walk short distances, at the moment I take my parcels to a local shop a manageable two minute walk away, Under the new system I...

Addresses

Can you delete a delivery address if you have more than one

Number of listings as business seller in Basic Shop

Can someone please confirm how many free listings you get per month with a basic shop as a Business Seller

Complaint eBay step in

Subject: Request for eBay Support on Refund IssueHi,I made a purchase, but the item did not fit my needs. I requested a refund, and the seller was quick to respond but only wanted to send me a percentage of what I paid. I refused this offer. Eventual...

Postage

EBay had changed my item to seller pays postage when I charge £2.85 postage. I never said I would pay for the buyers postage

How to stop sellers from having my mobile number?

I know that ebay needs my mobile number but I am finding it annoying that sellers have access to it as well. How do I keep my mobile number on record for ebay to use but stop sellers using it? Cheers.

Item not arrived

Hi guys I purchased an item at the beginning of December. Since February I have been exchanging messages with the seller because the item has not arrived. I have asked eBay to help. The seller keeps responding to my messages with “we check it”. I no ...

Labels not being received by email

When buying labels through eBay, I am not having them emailed to me, even though eBay states that it is! Any ideas as to what's going wrong? Many thanks

seller sent wrong item and sent my item to a different buyer, is asking me to return the item

ive bought a item for £120 the seller has sent me the wrong item and sent mine to a different buyer. he is asking me to send the item back to him at my cost and will request my item from the other buyer, when he has returned it will post to me. what ...

enforced simple delivery

@memebersIs there a way i can opt out of this?I'm a casual seller, and I mostly sell clothes, so am being forced into this. I would much rather weigh and price my own items.

Authentication

How long should it take for an item to be authenticated, seller posted on time and has now been waiting to get authenticated for 4 days, is this normal?

Unable to request refund far damaged boots

I bought a pair of second hand walking boots, which were described as being in practically mint condition and worn only once by seller. I wore them once on a flat 8 mile walk and when I was putting them on last week the sole came away. I have had som...

Item has arrived by hand, ebay won't release funds to the seller

How do I contact ebay to let them know that the item was posted by hand?

Private seller simple delivery

I have many many stamps to use which were bought when prices were still reasonable. Can I opt out of simple delivery?No sales recently - is it time to bail out?

Payout delay - business account

I’ve not had my weekly payout this morning or always arrives first thing and just checked my bank and nothing! Any one else not received there’s?

Pending balance not available

Anyone else having problems with getting paid after it says your item as been delivered even though it says available but not showing in available balance

Simple Delivery and Age Verification

Apparently anything which presently requires Age Verification (eg selling of table knives) will be exempt from Simple Delivery override coming mid April. Wife just got off phone with Custome Support as she was worried about SD over riding Age Verific...

Auto renewal help for a business account

Hoping someone can help as it’s so very confusing. I have withdrawn all my items from eBay until I decide what I would like to do. I’ve also just started a free 3 month trial with shopify. I currently have thousands of dolls house items varying from ...

First time seller

I have never sold on eBay before and I am looking to sell my van. I understand that I have to update my payment information and confirm my identity but I have no idea how to do so in either the app or the website and eBay help us no use whatsoever. P...

cannot open return label sent by seller.

I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...

How do you get through to e-bay?

I sent an item that was damaged in transit I issued a refund and e-bay said they would issue a returns label The buer says they have disposed of the item and no longer have the photos.

Won a bid but seller won’t reply to my messages

Based in the uk, won a bid for a tool but the seller has decided he doesn’t ship to the uk (from the US)and therefore I can’t pay for the item. I’m guessing that he wasn’t happy with the price at which I won ad now he wont reply to a single message I...

New posting arrangements and buyer fees

Is it just me or have sales dried up since buyers fees and the new posting arrangements were announced.Been on e bay for over 20 years but think I'll now call it a day. Simple posting just final straw

Ebay want rid of privet sellers?

First it was all go on ebay. When I joined years ago it was really easy. You posted your item online. Then if someone bought it they payed into paypal, you packed it and sent it off. All done in a day or two. Any problems, first port of call was an e...

Cant buy cbd oil

Been trying to buy cbd oil every one I try buy says not in your area then a fault code I live in Glasgow so it's not my area that's the problem?

Sent an item. Cant update tracking number, says i had to use a prepaid label, i didnt use it. Now wh

So I've sent an item out and cant update the tracking on Ebay, I've already just had a 3 week wait for payment from 1 item sold, how am I able to get paid for this at all? Said I had to use a prepaid label but I don't understand all that, so ive sent...

account restriction

I posted a listing & wasn't taken through the selling fee process so didn't pay a selling fee. my account was then restricted but when i go to the message telling me how to resolve the problem and get my account unrestricted it sends me to the contac...

Blocked by a seller after return

Hi can anyone helpBought a car battery in last year and had issues with my car ever since. RAC were called and seemed battery faulty and needing replacement. I contacted seller as under warranty. They did eventually organise a collection but have sin...

Marking an item as despatched

I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched

Next Day Delivery from 15th of April

Is it any option to send goods next day from 15th of April?

Can't update tracking info

Hi all, I messed up and posted an order through Royal Mail forgetting I had a prepaid postage label. I can't update the tracking info because it's linked to the label I didn't use and it's already posted. Is there a way to update so I can get paid? A...

Simple Delivery will be rolled out to Business Sellers

My wife has just got off the phone with ebay Customer Support. She was informed that they don't know when, but Simple Delivery will be rolled out to Business Sellers. They first intend to smooth out any issues with Private Sellers over a non defined ...

I have a tent for sale and a potential buyer wants to come and view the tent.

A potential buyer wants to view my tent prior to making an offer. They want to check its condition. Perfectly reasonable. They messaged to request a visit . I responded positively and included my address details so the visit could take place. EBay ha...

Small parcel prices & 20% savings ?

where are small parcel prices in simple delivery /and where is the 20% saving on postage with simple delivery

Personal / Business account

Hello, I have always had a personal account but having not used Ebay for a while i have come back on and it has changed to a business account, certainly dont remember doing it myself. Is there anyway of changing this back I have tried contacting ebay...

Selling an item

Hi , I currently have a caravan awning for sale but am in hospital for a few weeks , if I receive the monies and am using a collection code / scan code , is it possible my son can carry out the handover on my behalf , it is buyer to collect from home...

seller protection

Hello.I am writing to you regarding the case of the buyer. This person made a claim to me about the loss of the scarf that I sold him. But I fulfilled all the requirements as a seller and sent him his purchase. He is not telling the truth when he cla...

How i can get money form my account on ebay to my card?

How i can get money forom my account to my card?

Simple Postage

Ok, so I was looking to relist an item that didn’t sell. The postage on the item was £1.90. Because of this silly expensive simple postage, the new rate is now £2.71. Postage has increased by 81p, and I can’t get the postman to bring a label. The buy...

Collection in Person

Can I still sell large bulky items as Collection in Person as a private seller once the new Simple Selling rules come into force? Are the opt out options only for letters under 100gm and under £10 and does this apply to bulky items having to be under...

Hi I'm all ready send item back to seller with signature post but the seller don't doing refund

Have problem with seller Send item back but not received refund

Posting

How do you go on if your item your selling is more than the compensation on delivery?

New Page Layout :(

Does everyone else HATE the new page layout? We need a petition to revert back to the classic view. who agrees?

Voiding a postage label

I’ve incorrectly purchased a postage label for a letter which should have been a package. I’ve followed the instructions to void it but I don’t have the option on my account or the item I’m selling. What can I do? I’ve tried the online chat and all i...

Unable to upload listing unknown reason

Trying to upload a listing for a campervan. Keep getting this message for some reason.

Simple Delivery - eBay Created Postage Labels 'Underweight'

Can someone confirm this please? Simple Delivery - where an eBay created label has an underweight weight stated on it at no fault of the seller then I understand this 'should' happen. If the label thus created by eBay then proves to state an underwei...

Resolved! Email advisory

Hi everyoneI made a small purchase today and have recieved an email from ebay ( I think ) stating that a new device is using my account to make a purchase and is based in Buckinghamshire. It also said I should renew my password which I did a short wh...

Cancelled order refund problem

A buyer purchased an item from me, upon attempting to post, I encountered an issue where I decided to refund in full.My ebay account confirms to me that the refund was successful but the buyer has contacted to say, as of 5 days later, they still have...

Offer processed with wrong postage

I submitted an offer for an item and changed it to collection as I live locally. Offer has been accepted but it seems to have defaulted to yodel delivery that I don’t want or need, which I have been automatically charged for. What are my options?

New Buyers Protection Fees

Hi I am in dire need of some help with my ebay store. Basically I am a Graphic Designer & I already pay a 3rd party to post my items to buyers. It seems I therefore as a Private Seller & especially now ebay have introduced these changes I will have t...

Resolved! How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

Postage

Today I have been buying & selling on eBay for 25 years but this SIMPLE DELIVERY will be the end for me .I am 80 so I don’t intend to have to carry heavy parcels from my car to the post office . At present my postman collects , will call back if nece...

EBay shop listing restrictions

Hihave been ebay member 20 years had a shop for number of years then closed at the start of covidjust started a new basic shop and listed 1 item and eBay is counting that the variations as 96 listings even though it says listing 1 & 249 ebay warning ...

Returns request

Im a private seller and a buyer opened a returns request due to item being too small, i accepted for item to be returned (first time doing a returns) and followed the instructions giving on the request. I'm confused because ebay has initiated the ref...

selling

we don't have smart phones or printers so simple delivery has ended our time on ebay .

Seller isnt going to send me the item i bough

I made an offer for an item. They accepted then sent a message saying it was a mistake can they cancel. I said no they said OK they will honour the agreement. Suddenly they don't have it and going to send me a replacement. Bare in mind they are still...

Missing Parcel

I’ve sent a parcel to a customer with Evri and it’s been lost, I’ve refunded the customer but how do I get compensation for the lost package Evri are not helpful and won’t respond to my requests.

New HMRC regulations

Hi I am a private seller & been selling my own bits and pieces on here for years ! been asked to provide NI number has this happened to anyone else & what does it mean

Resolved! Tax rule dates

Please can,anyone confirm the tax rule ,EXACT dates for self assessment HMRC April2024 - April 2025? E BAY states purchases between Jan 242024-Dec31st 2024. HMRC states. purchases between April 24-April25. Which numbers should I declare? Thank you

Salt and pepper pots

I am sending an item with barcode and I didn’t know how to do it and pressed save to phone and now I can’t post because it is saying it has been sent

Struggling with Sending options

Hi, please can anyone Help me. I buy & sell not a lot as I can read I just don't seem to a sort it to make sense.. So iv just made a sale & went to the Address to send to.. Which I would just write myself But this says:--Get prepaid label (no printer...

Bidding/Winning Confused.Com!!!

Hi wondering if anyone has any idea why this might have happened…placed a bid for a tracksuit (£45 top bid) and lost out at the last second which I have no problem with however having checked the winning bid they were LESS than my top bid any ideas w...

ebay is messing around with buyers money by posting fake sellers/non updated /deleted seller account

ebay has messed up with my purchase as they have posted a fake/deleted seller account for shopping. they have deducted my money on 24 march and still no respond nor my item arrived though i reported it on time . I am gonna report against ebay on fina...

the simple system ebay want to use. Are they stupid or do they want to lose every seller

ebay want to stop any seller from using anything other than their new SIMPLE SYSTEM and so if you have a supply of stamps you will have to dispose of them. It is up to ebay to withdraw this stupid demand and get back to normal

Simple delivery printer?

I used to use Custom delivery and have my items collected by Royal Mail and also requested they "Bring my label". This option doesn't seem to be available with Simple Delivery.The seller can get the label printed at the shop, but if the seller has bo...

Offers

I’ve missed 2 offers that expired on an item I’m selling, how do I contact the buyers?

Panasonic UK website TV purchase

Purchased a reconditioned TV, went to pay popped it in basket went to apply discount code and as was about to do so I then noticed the sale had gone through not allowing me to receive discount. Perhaps it was due to using a Smartphone. Anyhow I tried...

Problems revising items on the eBay App

I use the App and a browser to list items. Normally I can revise a listed item on the App but now it's insisting to go to the browser to 'apply business policies'. What's going on? The only thing I've done recently is restrict my postage to Royal Mai...

Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?

Why is it every time a report is made to them that they refuse to look it up and permeantly block. Someone on item number 256794541044, is asking for a garage and is willing to buy for £5,000 via bank transfer... It isn't allowed and clearly shows it...

Resolved! Postage

There is no longer an option for me to do custom postage, have they removed it in their quest to make everyone use Evri?

Ending a item,

how do it end a item because it’s not selling without getting charged Pls

Simple posting

Am I correct in thinking that e bay are removing the option for me to post personally any item that I sell ?For instance if I have an item that is worth £500 , and I want to send it special delivery royal mail which has insurance of say up to 750 , w...

Resolved! Listings not showing up on eBay.

I have 2 medals listed but I can’t find them on eBay and they are not showing up in my ‘Other items’ . I have had no views in 24 hours which is unusual. Can anybody help please?

Problems with selling UK to UK

Hi, I’m a seller and I’ve been contacted by a buyer that is getting an error message when trying to purchase my items. The error message say This seller does not deliver to your address. All of my settings/preferences say otherwise anybody able to he...

Purchased a watch, received a empty package, within a post offices plastic bag, saying that if cont

Purchased a watch, which arrived, in a post office plastic bag saying content may be damaged if so ring them, the watch was missing, the envelope had been torn open & watch taken, I rang there susport phone number, only to be told I have to contact t...

Simple Delivery

I do not have a printer or a smart phone for the QR Code.If I am understanding this correctly I will not be able to sell items on eBay. Please can someone advise if I am correct.

Simple Delivery is increasing Royal Mail postage costs substantially

Why oh why are eBay ALWAYS messing around with things these days and making them worse? I list a lot of small items that can be posted with Royal Mail as standard letters and lower weight large letters. These cost 87p, £1.55, £2.00 or £2.40 to post d...

Simple Delivery

This is totally stupid. What are ebay doing, I am disabled and cannot get out of my house to go to a shop with my items. I do not have a printer to print labels. i have a royal mail account that i use to collect my parcels and they bring the labels w...

I want to return an item, dont wa3a refund but its a rubbish item

I want to return an item, I don't want a refund but the item is rubbish. The company were going to send it to there supplier but now not answering my messages. It was going to be tested to see its problem, it may help others wasting over £100 if they...

Serial non payer with positive feedback?

I sold an item on Saturday to someone with a 100% positive feedback rating. They have completely failed to respond to my messages regarding payment and collection. Upon reading the feedback comments, they are all negative. After cancelling the order ...

Resolved! Seller breaking Ebay rules

Customer Service page, keeps stating cannot process please try again later

Help please with funds

Sold a item it was marked delivered on the 31st March ebay says it is available in balance but nothing is showing?

HM GOV. have sent me a nudge letter about selling,but am selling items from my personal collection

Have been selling off my unwanted stamps,postcards,books coins etc, over the last 4 years, nd according to HMGOV web ste, they state i the items are yours it doesnt matter how many you sell

Simple Delivery - Discrimination

As a senior citizen, I do not own a printer, I also struggle to walk and it is almost two miles to our sorting office which is only open from 08:00-10:00. At the moment I purchase my postage through the Roual Mail app and the postman brings a label a...

'Simple Delivery' - Responsibility for loss/damage - Proper clarification needed from Ebay....

This so-called 'Simple Delivery' is going to be a complete nightmare for buyers and sellers. Higher value items which would normally have to be sent by Royal Mail 'Special Delivery' doesn't seem to be included in this badly thought-out scheme, or for...

Simple Delivery from Channel Islands

Does anyone know if simple delivery will cover postage of items from the Channel Islands as we have an independent postal administration and postage costs certainly from Guernsey are much higher than Royal Mail.

Postage

Please could someone explain the new postage system. I want to post items but my listings say buyer collect. It won't let me change the dispatch to post only! Thanks

Despatched from

I recently changed my address but when I list an item for sale the “despatched from” is my old address.How do I change this please?

Why are Ebay changing everything

Please can someone tell me why Ebay are being stupid and making things more complexthan needed. It used to be a simple selling platform that was easy to navigate but their addingmore and more ruddy rules, conditions, payment conditions that I don't w...

Simple Delivery Costs

I was going to list using simple delivery for the first time and have a question re the price eBay are quoting for postage that the buyer will need to pay. I am selling something that will be posted as a small parcel, the Royal Mail price for Tracked...

VAT

hello all, hope you are well, I finally decided to move to a business account but now I seem to be getting charged VAT on everything I sell, I make 30-40 sales a month making around £400-£500 a month, and I didn't think I had to pay VAT for those kin...

Buyer Protection Fees Affecting Sales

This is killing my business, as a seller i used to sell 5 to 10 records a week now selling none or at a loss. I already offer 100 % refund guarantee so this seems like stealth charging and so will be stopping using ebay shortly as it makes my prices ...

Age verification

I need to verify my age, the message says I need to use a credit card, but I do not have a credit card, only a debit card, is there another way to verify my age,after all, I’ve been on EBay since 2002, if I began then at 1 , ide still be of age! Actu...

Ebay`s simple delivery

About "Simple delivery" would I need a home printer to print out postage labels ? As I always been using On Royal mails webpage bring my label. and they put the label on item being sent at my door.

Refund for missing parcel

posted 2 items via post office 1 item not received so I refunded the customer I now think he should have raised a missing article . When I checked my receipts both proofs have same tracking number how do I go about getting a refund for missing articl...

Ebay's obsession with making Private sellers into Businesses

Everything I keep reading about recent ebay changes seem to be based on "encouraging" private sellers to change to business accounts. This is obvious with the waiting 2 days for payment and new "simple" postage options just aimed at private accounts,...

If we are now PAYING for buyer protection, why is eBay STILL removing negs?

Why is ebay still removing negs from any seller who contests them? They are taxing customers now for.. I mean charging customers "buyer protection" ?! Referring to negs btw which are legitimate and meet eBays own policies (technically they can remove...

Postage to France

I have sold an item to a buyer in France but there's no indication of any postage being charged. Impossible to contact ebay and the 'chatbot' is designed to send people round in circles.

Simple delivery

Can anyone please advise?So I’m now only able to select ‘Simple delivery’ as a postage option. Fine if it’s going to be easier and cheaper however I want to send an oversized package one size up from cabin luggage but it’s no longer an option. It jum...

eBay Buyer protection - lacking in option to get faulty Item replaced?

The new eBay buyer protection scheme, has still not fixed the hole in their process, whereby if an item is faulty and you want the seller (and they wants to also) just pay for the return postage and then send you a replacement, like you would in a sh...

Can not reply to any posts in Member To Member Support

sorry Can not reply to any posts in Member To Member Support ,i have asked ?

Refund not gone into my bank account.

After dealing with a very unhelpful seller I was given a refund last week, but as of today 5 days later no money has gone into my account, previously when I have received a refund it has taken 1 or 2 days, any help would be much appreciated.

New postage arrangements.

I sell stamps on Ebay. I don't want to use the new simple postage system which we, apparently, can't opt out of from 15th April.Most items are small and fit easily into an envelope and can go 2nd class, especially for low value items. Also we can use...

contact Ebay

I have been an eBay seller for over 16 years with 100% positive feedback for 2045. I usually love buying and selling on eBay, BUT I am broken to never using eBay again.This week I had to deal with "the buyer from hell". It started with her purchase a...

SIMPLE DELIVERY

With this new SIMPLE DELIVERY v I have to buy a Label Printer can anyone recommend one as there are literally hundreds to choose from

Send an invoice

I had an item that didnt sell one of the bidders has now made me an offer after the listing has ended, how do i send an invoice so they can make payment

global shipping programme

We lost a sale today overseas because there was no global shipping button for me to use global shipping ,Spoke to several customer service staff who couldn't help and finally the last one said cancel the order . A terrible situation having to cancel ...

Simple Delivery - Definitely NOT - A Nightmare

Just been trawling through the many emails (some despairing) really about this, shocking the way we are being treated. Have been caused so much stress from this, really at the end of my tether and are making plans to leave after almost 10 years. Will...

Simple delivery - make a complaint

I’ve just messsged someone via the eBay chat to voice my concerns about the new change “simple delivery” only, they totally agreed with me that selecting only RM and Evri is silly so will raise my concerns to the development team. If everyone who is ...

Simple delivery

Absolute horror story with simple delivery. You can't opt out, can't combine the shipping, can't cancel, and add another tracking, and in the end, there is no one to contact, an absolute disaster. So now, because the person bought two items, I have t...

SIMPLE SELLING:

EBAY is banning the use of POSTAGE STAMPS -I want to support my Local POST OFFICE= Is ebay trying to close Post Offices? After 20 years using Stamps with no problem.... GOODBYE EBAY

Having no choice over postage , so I now won't sell on eBay

I don't like eBay anymore, because they are now controlling how I post my items, and will now not sell on eBay again

Safety Information - Product Documents How Do I Get It To Show The File Name ?

I have put a variation listing on today with several pdf's attached for the user guides and manuals, all these are just showing as English.pdf and not the actual file name, how do I change this ?

Paying postage twice it seems?

Hi I have an niggling issue and was wondering if anyone was having the sameWhen a customer buys an item,let's say £10 plus 2.94 postage which comes to £12.94 total When I purchase a shipping label the £2.94 it comes out of my total ebay available bal...

Scammers alert

I recently ordered an f30 wind deflectors and received wrong item. Which was for f10.Returned the item successfully and ordered again from another seller. Again got the same thing. He didn't return it, instead offered me half refund with the item. I ...

Ad fee general

Hi, i recently sold an item and was charged £80 for “ad fee general”, what it is and why??? I recently received an email from eBay last October to be exact that it is now free to sell on eBay for private sellers except cars so was I charged this amou...

It's been 5 MONTHS!!! HOW LONG LEFT?!

Guys, I need your urgent advice and help. I sell PS4 controllers and have made a good amount from selling them. Why has eBay held onto my money for 5 months now?I have continuously tried to contact them, but they don't have any email or phone numbers...

The Last Straw ? This has got to be the most ridiculous "update" yet.

Almost as bad as the bizarre "buyer getting their goods but the seller having to wait to get their payment". If it does go ahead they will lose another long term seller.

Simple delivery

So this will be compulsory from 15 April offering a choice of Evri or royal mail. I live right next door to a yodel collection point, but quite a walk away from Evri or a post office, neither of which are on bus routes. At 78 without a car, this is a...

Postage costs

Postage has changed.i want to decide who i use and how much i charge

New Postage Costs for Simple Delivery are NOT a saving!!

Having checked out independently delivery charges for Evri, the new costs eBay are charging us are higher than the actual cost than if we purchased ourselves!! Example : postable parcel or LL up to 1kg tracked £2.62. Parcel 1-2kg tracked £2.62 (same ...

Simple Dilvery

I've got some maps on Ebay that I send using a 120cm tube. What package option should I be using as they all look to be standard sizes (ie shoe box,jiffy bags)

payment

I have been a seller for over 10 years with 100% feed back.So my question is why is e-bay saying I have a pending payment until proof of delivery when the buyer has left feed back obviously recieved my item.This has been over a week now and still pen...

GSP and what is an abusive mail?

Hello, a couple of things I need a bit of advice on please: I sold a glass item to the States which arrived broken (and I accept that it did), received an 1800 word angry message from buyer demanding I refund him including the GSP fee, I declined and...

Relisting Fee

The buyer didn't read the description properly and now I have to pay to re-list

Resolved! Simple delivery

I am happy with taking my parcels to the post office.if eBay make simple delivery the only option I will not continue as a seller

Custom postage??

HI, can someone provide any answers? I have all my items set to 'custom postage' we have a royal mail account and so can do tracked items for less money than normal. However I am getting people arranging their own postage which would be fine but the ...

why is ebay refusing to send my messages?

when I sell an item I always send a message to the buyer to let them know I've posted it. I've done it for ages, but today ebay wouldn't allow my message to be sent. attached is a screenshot of what I got on my phone when i tried to send a message.wh...

Royal Mail Late Deliveries Affecting Service Metric

I have received a message from Ebay to say that I have too many 'Item not received' cases being opened by buyers due to late deliveries and if this is not rectified then my account is at risk of being down graded. As the items we sell are only very l...

Resolved! Simple Delivery

Would someone help me please. I am an elderly person who lives alone in a remote place with no neighbours and I’m worried about the simple delivery rules. I’ve been selling on EBay for over 20 years and all my parcels go by Large Letter post costing ...

Buyer claims item never arrived but then listed it for sale a few days later

My buyer claims his Nintendo Switch game never arrived. A few days later he confirmed the game still hadn't arrived and I quickly issued a full refund as I feared negative feedback. Out of curiosity (or plain luck) I noticed he was selling the same g...

Second chance offers

Having trouble buying second chance offers

Listing in search results

My listing went active yesterday but has not appeared in search results

No longer able to cancel postage labels!

So now we can't cancel a postage label ? Seriously! Why? I printed a label but put the wrong weight in. Normally not a problem as you just head over to the postage section and select cancel label. But all that does is throw up an error saying "this l...

Posting sold items..

How do contact ebay by phone please. I don't use a mobile phone so cannot get a QR code to print labels. I don't have a printer either. I am so fed up with Ebay changing everything.

Item listings arent showing up when searched

Hi, All of my listings are live but only half can be found. I have also tried searching by item number and they cannot be located.Other listings i do appear instantly. Some of the item numbers are:- 356726174786356725626617356728220623356725556206 Pl...

Resolved! Charged triple listing fee

Hi, I need help regarding listing fees on my vehicle sale.I originally listed my car for sale (listing fee £14.99). A buffoon accidentally purchased it but didn't know how to cancel. While sorting it out, I relisted the car. Shortly after, the buyer ...

Photos

Every time I try to create a listing it keeps saying I have missed something and taking me back to the photos? What am I doing wrong

CLASSIC VIEW

Upgraded account to a shop and my layout has changed, i can't stand it, it's awful, and can't find anything, i want to return to the classic view, i closed my shop but still have the same layout, i'm ready to leave Ebay as i hate this view. Someone s...

Listing problem. Buyer pays postage converts to Seller pays on listing.

Unable to list items for sale. Listing created for Buyer to pay for delivery changes to seller to pay (free delivery)! on listing. A member of my family has the same problem. EBay agent telephone call did nothing to help. I have 12 years listing expe...

How can I offer combined postage with these new Simple Delivery rules?

Do these new Simple Delivery rules mean I can no longer offer combined postage? If a postage label is automatically generated by eBay when an item sells surely that makes combined postage impossible...

Buyers have received both items but still showing as delivery pending on e-bay

I posted 2 items to 2 different buyers last Thursday (28th of March), both buyers have received them and given feedback, however on e-bay it is still showing pending delivery? Has anyone else had this and how do you rectify it?

Death of eBay - Buyer Protection Fee

Private seller, running a small business selling Lego Figures, was doing okay building up a small business. Pre October last year Selling a £1.29 figure, made £1.05 "profit"NowSelling a £1.29 figure, make £1.29 "profit" Pre October last yearBuyer pai...

Insured value with Evri does not cover the price achieved at auction

My options for delivery are limited by location and for larger items I need to use Evri however Evri insures at £25 for loss or damage during delivery. My item will sell for more than that so the "simple Delivery" label will not cover it in transit. ...

import charges

I live in France and purchased £2.91 DVD from the UK - the import charges i thought were 20% but here are £4.31 this is 150% . Can someone explain how this charge is calculated.

Full refund only adds up to half the cost

I've been awarded a full refund by eBay but the amount I've been refunded is only half the cost of the item. I don't know what to do I've tried contacting an agent but that not working

Cancellation request

I sold an item and the buyer is asking to cancel saying it was an accidental purchase. Am I allowed to decline the request? It’s so annoying.

Adding a postage fee after making a sale

Buyer can’t now collect after paying for item which I sold as collection only. However they are willing to pay a postage fee. How do I charge the additional fee ?

Buyer Cant Buy It Now, despite me giving option

I put an item up for sale and started the bid price for auction at £10 and the buy it now option at £20. However, i have a buyer who wants to buy now and there does not seem to be a buy it now option visible. I have looked and despite me selecting th...

Return

Buyer opened return on item bought for parts not working,Apple watch,Confirmed they wanted it for parts before dispatch,After receiving opened a return saying that it was Apple demo item property of Apple,However they have not returned it and current...

Resolved! Change postage status

I hand delivered an order I had listed as postage. I marked the order as dispatched ( I think incorrect) as I actually hand delivered to a local buyer. Ebay has the order as dispatched but not delivered. How do I complete the listing as delivered?

Buyer selling my item

I sold 2 items posted them 2nd class the same day. They were only small items that fitted into a small envelope. One arrived no problem. The other said it never arrived and got a refund because I couldn’t prove delivery. After the appeal ended the bu...

Resolved! purchased item has not arrived

Well, I purchased chocolates from one seller on the 13th, no communication since that, and on the 23rd, the seller provided me with the wrong tracking details, which say delivered on the 17th. I reported to eBay, and they closed my case in 5 minutes,...

Resolved! My items show free next day delivery regardless of set postage!! New bug??

My items are set for free 3-day postage service with an option for paid 1-day, yet they show free next-day delivery for buyers, causing major issues regardless of the set postage!! New bug?? No options to report it anywhere, this is ridiculous!!

Failure of Ebay to review favourably a decision to delete negative feedback from a buyer

At the end of February, I put on Ebay a number of diecast models that I have collected over the years and have now decided to dispose of them. One item was bought and posted off by me by Royal mail (UK). The parcel was delivered to the buyer and upon...

Seller sent invoices but will not post to location in his own country or mine

Selle advertised two items on Australia ebay. I wrote asking if he would accept bid from UK for posting to Australia. He agreed. I won and tried to pay but keep getting ebay message that "seller does not post to your location" despite invoice giving ...

Faulty item

I bought a second hand dash cam mid January for my new to me car from a private seller. The first time I used it, he had left recordings on the SD card and on the recording their were lines on the screen, so I contacted the seller to be told that the...

Delivered but showing as awaiting delivery

Item was delivered on the 31st as confirmed by buyer, but it still shows as waiting delivery

Postage to Global Shipping Programme -

I placed a £10.00 postage charge as item weights approx. 2kg and this was for next day delivery tracked. It has sold through the Global shipping program and I am only being given £3.70 towards postage - clearly I will be out of pocket and even if I p...

ebay keeping my money and postage

ridiculas situation where sold 3 items and sent by post office 1 mile away evri 7 miles away , i did not send by their own service evri obviously they have shares in that so i did not get paid for the items and the postage was apparently sent back to...

The Jury Is In ...........................

Having read many of the posts regarding Buyer Protection Fee, inability to send invoices, Global Shipping not working and the icing on the cake Simple Delivery, I have decided that I am taking all my listings down on 6th April. There has been plenty ...

Using Postage stamps to send internationally

I do not seem able to list international postage - i do not want to use pre-printed labels from Global Shipping Programme

Resolved! postage only on listings, but also shows up as click and collect

When I do a listing as postage only, it also keeps showing up as click and collect which I never clicked on when I make it go live.Every time I revise the listing, the click and collect will disappear , but later on its back on the listing..I give up...

Getting paid for item that is sold overseas when UK only item

Good evening,I have an item that has sold overseas (pre agreed with seller) but was listed as UK only. other than relisting with worldwide is there a way for the buyer to be able to pay?

Age verification postage - royal mail

This might helpToday I sent 2 items via age verification postage on going to the ebays purchase a label I found the only option was UPS at a cost of £10.35 or there abouts ( this was more than the buyer paid for the item + postage I had my option as ...

item short shipped

I am in dispute over a short shipment, only 25% of the £29.90 order was shipped. The seller said I could return item for a full refund but returning the item is extremely inconvenient for me so as there is nothing wrong with the 25% of the item that ...

Shoe fit

I sold a pair on converse and the buyer has messaged to say they don't fit properly. She states that I didn't mention in the description that they wouldn't tighten. I didn't mention it because it wasn't a problem and I wasn't aware it was a defect. E...

Global shipping return

Recently sold a used for restoration violin to a chap in the USA via the global shipping hub and a week after receiving it he says it has a small crack and is not fit for purpose this is after trying to tune it and breaking one of the strings return ...

Return item

Im sold wrong item .give Bayer money back and hi not send me back ma item .The eBay not help me because is case closed.

Is it possible to block ALL domestic buyers?

eBay member for over 20 years so I can usually resolve most issues myself - until now! 99% of my sales are to the USA (and that works fine for me) but as a result of eBay forcing Simple Delivery on us, I do not see why I should be forced to accept le...

Resolved! A seller has under paid the shipping fee from the US to the UK and now I have to pay the additional

A seller has under paid the shipping fee for an item I purchased from the US to the UK and now the item has arrived and is being held at my local Royal Mail depot until the £41.19 fee is paid.Who is responsible for this fee.The card that was left at ...

Unable to revise an active listing through the app

Hi there. Today I went to revise/amend an active listing, but eBay wouldn't allow me to do it through the app. It mentioned that I needed to do this through the browser, and amend my business policies. Any ideas?

not fit for purpose

I have contacted an eBay seller twice about a purchase made in November 2024 used 6 times ,product has failed/ not fit for purpose ,he has not replied what can I do ?

Demand for a refund

Hello from nopow_92. I have just received a demand to give member a full refund for a blood pressure machine I sold this person, sometime last year. He or she states it was the first week in December 2024. I can't find a slot on my stats page to conf...

Chainsaw

I recently attempted to purchase a chainsaw, however I got a notification stating as it was a bladed article I had to verify my age by entering credit card details of a card in my name (a debit card would not suffice).However, I don't have a credit c...

Warning about a buyer-

Hello all - I'd like to warn you about a buyer who has received an item from me and not paid me. I refunded the item because she advised me it had not been received which I think was untrue. She then advised me that the item 'had arrived' and she has...

Urgent: Refund Request and Action Against Fraudulent Seller

Dear eBay UK Support Team,I hope this email finds you well. I am writing to report a serious issue regarding my recent purchase on eBay. I purchased an iPhone 16 Pro Max from one of your sellers and paid the full amount through the platform. However,...

Husband and Wife Gnomes

Inappropriate cancellation of purchase. Seller claimed that the gnomes were broken, then they immediately put them back on sale.

The App shows free postage when it’s not

I’m relisting my items with Simple Delivery, for which I’ve selected buyer to pay but the App is advertising it as free even though when you click through it shows the buyer to pay, I think, unless I’m misunderstanding this?(I don’t want complaints f...

SOLD a item through the new offer system and ended up selling it for £10 instead of £590

Hello any help or advice on this issue. I had a Olympic 2012 Album 30 xCoin and 30xStamp in pristine condition for sale for £600 + 10.35 postage. I placed a offer of what I thought was £590 + £10.35 to which I received a sale. However it was not till...

Can someone tell me how to get a refund for a postage label, when I have already said "dispatch"

Hello, I have a postage label which I included in my advert. I made the sale, but I stupidly clicked on "mark as dispatched" for the item so the Ebay system thinks that I have used that particular postage label. However, I didn't use that label. I pa...

USA delivery issue

Hi,I purchased a full size guitar in its box from the USA but the seller has said now that he can’t any postal shipping service to ship it to me in the uk, would eBay global shipping be able to send it to me or does anyone know of a usa shipping serv...

Simple postage.

I’m slightly aggrieved by eBay making simple postage compulsory, I like to sort my own postage methods out and feel they are taking away members freedom of choice which is never a good thing. Looks like I will shortly be leaving the eBay community af...

Is ebay just a big scam?

I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...

Postage label

Postage label not scanning at Evri, printed 2x now but still not working

Postage

I make and sell handmade hats. I bought 50 large first class Royal Mail stamps before the price increase. I want to carry on using these stamps but ebay will not provide the buyer's name unless I buy a postage label. Suggestions how to use my own sta...

postage

I only use advanced postage option to send items but my last sale was changed by Ebay to their supposedly simple sending. Does this always happen How can I stop this?CheersJohn

Recent Ebay Changes - Seller Protection and Simple Delivery

What is happening with Ebay ??? I might be wrong but they have recently introduced 2 changes, Seller Protection Fees and Simple Delivery both of which were introduced without any consultation with Ebay Sellers. I think this is because both changes do...