Member To Member Support

I am trying to list some genuine pandora boxes, like other people have, but it is getting blocked.

Hi all, I am trying to list some genuine pandora boxes, like other people have, but it seems to be getting blocked by Ebay, with warning. How do people get round this. Help would be appreciated. Thanks

Returning something that’s been tampered with

Hi everyone, I could use some advice. A buyer purchased video camera, then requested a return. I refunded them in good faith, but once the item came back, I found it had clearly been tampered with and is no longer in the condition it was when I sold ...

Assistance Needed – Refund for Item Not Received

Hello, I purchased an item on eBay, but it never arrived due to the wrong address being printed on the package. The delivery company confirmed that the parcel sat in storage for a couple of weeks before being returned to the sender. However, the sell...

Promotion fee

Hello - I found a buyer for something on another social media platform and directed them to pay on EBay for buyer seller protection. However, I had accidently selection promote item on EBay when I listed it. And the buyer was not found in EBay. How c...

Change postage for other couriers

HOW I CAN CHANGE POSTAGE FOR OTHER COURIERS?? ONLY FOR HEAVYWEIGHT ITEMS LIKE ENGINE AND GEARBOXES. SIMPLE DELIVERY ITS ONLY UP TO 20KG

Seller shipped to wrong address then pretended to reship but did not and made me wait 30 days

Hi everyone,I’m looking for advice because I feel I’ve been tricked by a seller and left without protection.I bought an item for £71.28 (order 18-13179-23367) from seller millandky. The item never arrived. Each time I asked about it, the seller told ...

Delivered but showing overdue postage

Hi, I used Royal Mail to send a small package instead of eBay’s new prepaid labels but there was nowhere to add tracking as before. I have proof the package has been delivered but it’s showing as ‘overdue for posting’ still on my account. There’s lit...

Resolved! Sender shipped via Royal Mail to pickup point and they refused delivery

I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...

Collected item still shows as "Awaiting Dispatch"

About 3 weeks ago a buyer messaged me wishing to collect in person. I advised her to pay through eBay and select the "Collect in Person" option. She did this, then informed me that she was local and would collect the same evening. Unfortunately the b...

Incorrect listing information

Trying to contact ebay js like pulling teeth. Listing states buyer may accept offers when I have paid extra for a reserve price.

Courier losing items and arriving broken

Hi! I don't know if others are losing money and fed up with items being posted out through Evri - not as much Royal Mail and either just not arriving, or when they arrive the contents are broken. In one week, deciding to sell my treasured Denby servi...

Refund

On the 27 of mars i don't no what happen you charge me £149.99 for somthing i haven't ordered or recieved i spoke to ebay for refund they said after 8 weeks now is 5 months nothing happen. mohamed hammeras 272 addison way hayes ub3 2dl

Do I need a static IP for ebay uk

I am starting to sell on ebay UK as a limited company. I am just confused about IP and device issues. Do I need to buy a static IP for ebay seller account or I can just use my usual home internet( it will have a dynamic IP). Can I use my data sim as ...

Since May 2025 As a private seller I can't edit my postage fees

Since May 2025 Ebay As a private seller you do not have much control with the way you dispatch your items. I'd always looked around and would sometimes used Parcels2go or through ebay postage with royal mail and Yodel. Ebay have taken the choice away...

International postage costs for older posts

Hi, I couple of times needed to refund sales proceedings because of drastic increases of international postage costs. For example, in post for sale made two years ago I put then adequate price to dispatch to US - £10. Now it's £16 and not covering th...

Item location problem

When trying to post an item ,a problem comes up saying item location,I can't find a box that askes for that and my address is correct in my profile ,what do I do please ?

Restricted Adult Items Policy

Ive just had a coin removed by Ebay because it has conflicts with the restricted adults items policy.There are other sellers on Ebay selling the exact coin. Is there any way I can appeal this decision.Thanks

WRONG STATEMENT FIGURES IN CHARITABLE DONATIONS

Earlier this year I sold numerous items on eBay where the proceeds were donated to charity. Two of these items sold for 50 UK Pounds each but on the eBay giving statement they appear as 5 UK Pounds each. I am concerned that the full amount was not do...

Classified ad location details

I am trying to post a classified ad and keep getting the attached response. But there is no where to enter location on the listing.

Free selling promotions

How can I request more free selling promotions. I'm.limited to 300 per month

Keep getting emails off ebay off someone using an email thats similar to mine amd their account

Keep receiving emails off another account with an email similar to my email address plus their parcel delivery information

Postage Issues - Yodel

Hi. I have been an avid user of eBay for 20 years now but i am really finding the latest updates unhelpful. A further example has been posting. I have selected only courier I can use is Yodel, this has then been paid for by the buyer, but my printage...

Item not in purchases

I purchased an item last week, I have gone to check status in purchasing and it is no longer there to see. I have an email received Friday stating it has been shipped? Could this be a fraudulent order? Any advice would be appreciated

Selling

HI I put an item on sale on eBay, I got a buyer who had placed a payment for the item. The buyer came to my address to collect the item as mentioned in the description. I need to get a collection code from the buyer, I contacted the buyer several tim...

Return Label link not working

eBay emailed me a link for a return label, on an item for which I already have a refund.The link does not work on either the email or the eBay website.How on earth do I actually tell eBay this, as their 'contact us' link keeps taking me round in circ...

Selling

My selling button says error and so does my messages when click on them

Cant receive returns label!

I received a faulty item. Buyer has refunded me no problem and said he's paid for return postage. I had the messages from ebay asking me to return the item, and there is no label. Like, there is no label to return this item anywhere at all. I've spen...

Buyer by a buyer

Long story short, I sold an Apple Watch, the buyer then requested a “Returns Label” I asked if there was a problem to which he claimed it was a FAKE, I sent him the original Apple receipt which matched the serial number on the box (that I packaged it...

Naoya Inoue Black Boxing T-Shirt White Print

Just asking regarding the print orientation of the boxers name Naoya Inoue, is it printed on the reverse of the tee shirt.Item ID:365226708531 Order number:07-13443-96598

This Return case is getting crazy

High priced item sold end of July. Buyer received and started demanding nearly 50% partial refund stating item not as described. I asked for the item to be returned if not happy for a full refund and sent return postage label through Ebay including t...

Unable to upgrade my personal account to Bussiness account

Can anyone guide, i am unalbe to upgrdae me personal account to Bussiness account?As, when i go to Account Setting} Personal Information} Account Type, the Edit/upgreded option is not available. Regards;

The GSP appears not to work for uk sellers - it just defaults to 'contact the seller' every time

I posted about this under a different title a couple of days ago: https://community.ebay.co.uk/t5/Member-To-Member-Support/I-have-an-offer-from-an-overseas-customer-How-can-I-check-it/td-p/7913313/jump-to/first-unread-message I am reposting it with a...

Fake products

Helloplease can someone help me, I’m so angry as after reading reviews, the seller knew this issue.I bought Hero Skin patches and they’ve irritated my skin very badly.What are my options? It’s just I have agoraphobia so can’t get out to return them, ...

Less payment

Hii sold one item where I earned £7.59 after deducting eBay fees but received into my eBay account £4.78. I didn’t understand where the rest of money is gone?

Resolved! Incorrect tracking number

Hi, I put an incorrect tracking number in a returned delivery. How can I edit the tracking Number?

When I accept an offer, does it affect the postage costs?

I just accept an offer from a member and afte4 that the carriage costs came to 50% of what was indicanted.is that normal?

Second Ebay Account?

My eBay account was suspended because of the (Item not received rate.)Can I register a new account and move my staff there?

ebay telephone number

I need the ebay telephone number please

Why is it taking 24 hrs for my items to go live?

Every time we list an item eBay says 'congratulations your item is live' but in actual fact no-one else can see it for 24 hours. Why??This has only been happening for the past few months. Items used to be visible instantly. Mega annoying, especially ...

Return to Search feature now missing!

The "Return to Search" feature is now missing! Have I turned this off without realising or is this an Ebay system update?

Counterfeit item

I listed an item which was a genuine Audi part but it got withdrawn saying it didn’t conform to eBay’s counterfeit policy.i then challenged it but they’ve come back again saying it doesn’t conform but can’t find anything to tell me what it should say...

3hour 10min on call to ebay

Waited an hour on the phone and patched though to 4 to 5 different departments and people. if ebay worker don't no how to fix it they put you from piller to post I'm not sending the item as the money will not be sent to my account am so so angry it's...

ebay postage

I sold items on ebay, after payment ebay produced a link to a postage label. I never used this (I posted directly myself) I never printed it.Yet ebay have charged me for this postage and taken the money?

Add / Change Paypal ?

Anyone else had issues adding or changing their papal account ? I need it for some Parcelforce payment options and I cant add a paypal account ? Have searched online and seen ppl having the same issue as far back as 2023

£10 reward

I was offered £10 reward to open and use the app instead of the website.I have downloaded and used the app for the first time.Where is my £10 sitting.

Account restricted or banned

I think my account may have been banned I cannot access anything or look st my messages to even see if I have if anyone can help would be appreciated

How feedback has changed

I've been using eBay for 25 years. Early on, feedback was regularly left for sellers and would be a brief remark about the quality / speed of service. Over the years the practice of leaving feedback seemed to fall back and I had more transactions as ...

Scammer using my address to purchase SIM cards

Hi. How can I report fraudulent activity by a buyer I am not connected with? I have received a SIM card by post to my address to someone who has never lived at this address. On enquiring with the seller, it seems that it's likely the buyer has been p...

thinking of closing my account after many years

Feel to lower costs due to buyer protection and offers are around same as as what my figure was... plus returns i don't want enforced and pay back postage and then postage to return at my loss, selling items cheap isn't worth while items going down t...

Faulty item, not able to return

I’ve recently purchased some car decals. When applying them I discovered that a second cut had been made during production leaving a 2mm section of the side strip able to detach during application. I was unable to apply the decals and they were remo...

Adult magazines

I recently sold Playboy /Mayfair i had Men only listed for sale but was taken down due to adult material Playboy /Mayfair why was that ok to list and sell but not Men only ?

Changing bank details

I want to change my bank details for payouts but it says I need to confirm the change by entering the old account number in full. This is an old account and I can’t remember the details (it was closed down)? how can I sort this?

STOLEN BRASS INSTRUMENT

Our gold brass cornet was stolen from our car in the Whitechapel area of London on 25th July 2025.Can we make it to hot to handle?Is there a way of tracking if someone tried to sell it?Model number 4330GIdentification number C01827 No-one is helping ...

Sold item didn't pass inspection - authenticity guarantee

I have recently sold an item which has not passed inspection with the eBay authenticator. The reason provided is 'Does not seem authentic'. The item was purchased via eBay less than 12 months ago and was authenticated by them then - is there any way ...

Scammer Allowed to Leave Negative Feedback

HiI had a return today where the buyer had swapped out good parts for bad I actioned a call back and explained that I would refund but need to report this to Ebay the call back agent said he would open a case against the buyer, I asked the agent for ...

Cancelling a bid

I bought something by mistake but despite me contacting the seller within seconds of buying the item nothing has happened and it has been impossible to get eBay to do anything until they proceeded the order hours later. It looks as if I am going to b...

AI analysis of Contact Seller messages!

When trying to contact a seller about a motorcycle adjustable CDI unit and its adjustment, it involved the use of the words "Advance" and "*bleep*", as technically descriptive of when the CDI unit delivers the ignition spark in relation to the positi...

Voucher code

I was given a general voucher code if I spent over £50 to get £5 but when I go to use it on an item I made and offer for £52 it gives stupid reasons it won't work. It says it's not over £50 or it says I'm paying by American express which I don't even...

No QR code provided on return label and I don't have a printer

On Friday, 15th Aug in the blazing heat, I went to the post office 3 times, 1st time they said they couldn't print a label from the return label picture emailed to me as there's no QR code.I contacted ebay, they said the QR code is showing on the lab...

Remove bid message , when there are no bids

I have a message at the top of my selling page saying 1 bid received, but there are no bids

buyer protection

as a private seller .i dont sell much anymore due to the buyer protection racket but ive noticed i no longer buy saving me [ last year [£4300] i hope this is apparent this year anyone else lost the desire to buy anymotr as i had been buying for 20 ye...

how to delete a listing which has been listed twice

how to delete a listing

classified Ads, what protection?

I bought a car from a dealer on Ebay. It was a classified Ad. Their description depicts the car as Very smooth, runs perfectly as it should and in Mint condition etc.The car is terrible with an engine light on, it's misfiring and the complete opposit...

Global Shipping

With the Global Shipping Program you had the option to choose whether an item should be sold using the GSP. Is this option still available because I can't see it. Could someone please let me know if this option is available and where do I find it?

Order

I received a message about an order that was placed on an item that was no longer listed and I am not sure how this was possible. The buyer is now wanting the item. Is this a scam if I refund the funds pending?

Can not list my item!

Hi guys, I’m trying to list my Links of London chain, put all correct information but message comes up ‘ invalid condition id !’, what does it mean and what shall I change ? Please advise, thanks

Order confirmation mail

Hello, I made an order yesterday and i didn’t receive any confirmation mail until now and i paid already and i try to write my email and order number to track it but i didn’t found it. I will send to you screen shot of the order paid number. Thanks

Returning a faulty item after 90 days

The perfume spray is leaking and the perfume doesn't smell right.

Customer Service contact details needed

Can anyone tell me how to contact customer service please

Removing reminders for Leaving Feedback

Hi.I have 3 questions that relate to feedbacks I have an Item that I sold but the buyer never paid so after 1 week I cancelled the sale. I am still getting reminders to leave a feedback but I don't want to because I don't like leaving any sort of fee...

Mark as dispatched

I have items that I need to mark as dispatched as I have combined postage to the seller but eBay will not let me combine postage or mark as dispatched.

Hairdryer caught fire

I purchased a hairdryer back in November 2024, today the hairdryer has caught fire, it did not just spark but actually a fire started and went onto my carpet, this item needs to be recalled for safety reasons and I would like a refund due to faulty a...

US Sales.

I have had two customers in the US tell me I no longer send to the US but always have and both have purchased from me recently. What's happening? don't use global shipping I always sort it myself with royal mail.

Technical Issue

I had an email supposedly to be from eBay that an item that I purchased is faulty so advised me not to use it and to contact seller. This I did but the seller wants me to try to use it which I am reluctant to do, any advice on my next step please

I don't accept refunds

I don't accept refunds. She has confirmed the receipt of the goods before, and we have reached an agreement. Now she didn't keep our agreement and still returned the goods.

collection / delivery

i sold an item with no collection option , buyer bought and paid for delivery but wants to collect .. how can i change things with ebay

Payments on hold

My payment is on hold and it said read messages, I have done that but still no way to release funds

want to return defective item for refund but not allowed to proceed as seller doesn't accept refund

Want to return a defective item for a refund, but are not allowed to proceed as it says the seller doesn't accept refunds. How do I get a refund?

posting unusual parcels

I'm in the process off selling all the components of a model railway set-up.Much of the track is in 1 meter lengths which I am packing in 110cm tubes, weighing between 1 and 2 KGThese come within the permitted parcel size for Evri.I can find this opt...

eBay app for andriod

Anyone has a link to most up to date version ty Bill. Bit old for change ty guys

Buyer arranged Courier Collection - Return Case

The buyer purchased a collection-only item but, instead of collecting it in person, arranged for a courier to pick it up. The transaction went smoothly, and they even left me positive feedback. However, 20 days later they opened a return case, claimi...

Postage.

Hi All, so I have my own franking machine which makes sending small items foc to me worthwhile. I would bin them if I had to pay Ebays postage. On speaking to Ebay help they said firstly that Ebay postage was the only way to post. But when I said I w...

Stopping me paying for item

HiEverytime i try and purchase an item ebay stop me - I am buying not selling

ENGINE RETURN

Hi, I need to return a used engine that was delivered with a fault. I have a small deadline to return the item however as its a car engine its not a quick process to remove, package and ship back to seller. How to i get an extension for the return ti...

Posted by Royal Mail, not EVRI

Posted an item via royalty mail. But the buyer paid for EVRI, unable to mark down that I have posted their item. EVRI would not except there address saying the address contacts invalid or missing fields.

Warning: it appears that eBay/EVRI can't be trusted.

When you buy EVRI postage through eBay ("Your package will be tracked and fully protected in case of loss or damage in transit") and the contents of the package are not in the package when it arrives: 1. EVRI says eBay is responsible for compensation...

Resolved! Ebay customer help hours/enail address used without permission for an account

Hi, what is ebays normal customer service business hours in the UK? A family member has had their email address used without their permission to open an ebay account. It has since been suspended. The family member would now like to open an ebay accou...

Default postage rates

First time on here folks, quick question. I'm sure has been asked countless times. Regarding default postage rates, the cheapest I've been given for my item is £2.70, a medium letter. Thing is, it's not a medium letter. I've been using the smallest p...

Prevented by ebay from selling and account on hold.

I am a new eBay member from Jersey, Channel Islands, a dependency of the UK. My account is set up with my bank details and all appeared okay. I have prepared a listing with no problem but when I pressed the List tab I received a message that my accou...

Postage lable

I down loaded the QR label on Friday to send a parcel to buyer, no where to be found on my phone when I got to post.. No longer on listing, no help at all on automated chat, trying to locate a contact number in order to speak to someone, nothing anyw...

HOW DO YOU GET NOTIFIED OF OFFERS RECEIVED?????????

Given up with Ebay support, even Concierge team have NO CLUE what the answer to this is. I see I have been made 'offers' by sellers on items I am watching or have looked at. I NEVER have a CLUE about this, until I see them in Summary page and they ar...

Posting items on eBay

What can I do to be able to post items on eBay as a new seller? I am unable to post items for sell

Listing

When I create a listing and check it before a post it , in preview, I can read the , the vehicle condition , but the vehicle description doesn’t open ??

Buyer requests delayed postage, how can i delay without it affecting my stats?

Hi, I'm a private seller, one of my buyers has bought and paid for a couple of items but asked if I can delay postage until September, can anyone advise how I can do this without suffering the wrath of eBay and it affecting my performance stats pleas...

Payment in account but still 'awaiting payment'

HiItem bought. Payment sent as bank transfer. Seller confirms money in his account. Seller left feedback. Item still shows awaiting payment on ebay. Assuming it's a glitch, will my rating be affected? Thanks.

Listing an item has sent, E bay wont let me put on it has been sent

Have sent two items through the Post Office same as I have been doing for the last 5 years, but Ebay will not let me put them on as sent,

I have an offer from an overseas customer. How can I check it will be sent via GSP before I accept?

I have a 'Buy it now' offer from an overseas customer.I believe I selected the GSP in my listing, but he has messaged me asking for the postage costs to sent to Korea.I don't know, obviously, I would just send the item to Litchfield and eBay handle t...

Buyer Fraud...

had a buyer that asked for more photos to be sent via their email address. They then sent a badly mocked up 'paid' email using a fake 'ebay' account address. How do we report this to Ebay or do I just got to the police.

BUYER PROTECTION

I bought a hard drive which was £80, when it arrived it had a different connection to my old one but the seller refused to take it back. What about buyer protection? I can't get anywhere with ebay, it's all preset messages which are not relevant. I n...

Delivery

Hi, I need eBay to arrange evri and yodel to pick my parcel which is very big to deliver.

Card eBay Nectar

I received it in the mail about 2016 or 2017, I lost it and what is the eBay card used for?. Thanks in advance

evri (bought via ebay) lost my parcel

Hi Evri has lost a parcel I sent through them (buyer chose the courier) but they are saying I can’t place the claim with them because I bought the label through eBay simple delivery so they need to open the claim. Will eBay actually open a claim caus...

Invoice not showing Personalisation details

Hi, when dispatching, the personalisation details, enter by clients, is not showing on the invoice. Is there a way to do this?

Wrong box

I have found a box with an article in it. Left by Evri ebay simple delivery. It has my name and address on. But it is not mine. I did not order it. I have tried Evri 4 times to no avail. ebay say they do not know anything about it.They both keep aski...

Postage labels

I’m getting frustrated with postage labels. I list an item with a certain postage eg Royal Mail large letter, the buyer pays for a normal letter (so 87p) saying ‘buyer selected’, then the only option for the postage label is small parcel or Yodel doo...

Cancelled sale fees

I recently sold a bed as a private sellerit was listed both at a fixed price and option to make an offerSomeone contacted me via eBay asking to make an offer which j accepted the offer but their payment did not go through so the item was relisted. Th...

Contact seller

Hi,tried to contact seller for info regarding an item but when selecting this no option is available.Any suggestions

Selling tools

Hi tree of knowledgeJust a question, is it just me or our people bidding and then just not paying. I have not done ebay for some time but in the past people seemed to pay straight away or within a few hours. Over the past few week I have sold approx ...

SIMPLE DELIVERY = TOTAL NIGHTMARE

After a drastic drop in sales over the past month , I at last picked up two sales today BUT found out ebay's Simple Delivery could not provide a combined postage label for one customer & wanted me to spend over £6.35 for postage that use to cost me £...

accepted my return request

Hi seller sold a wrong item he put different name and whenever item came it was different straight away i put return but seller close return case and not responding i want to return it and i wanna buy actual item seller also charged higher price for ...

impossible to get email verified, so I cannot check out

I'm trying to buy an item in the UK, I'm in The Netherlands, and the checkout is not possible because I have to verify my email or update it. When doing the request still not able to do the payment?Anyone similar problems?

Item under warrenty

Purchased a uv clarifier, light went out after 6 months so changed bulb, unit still didn’t light. Item under (12 month ) warrenty so returned item as seller requested (at my expense) they returned stating it was satisfactory. I’ve had a company had s...

Payment held

Sold item and sent and delivered Friday mid-day all happy and positive feedback left both ways I've waited the 2days from delivery also been on chat was told wait.. still nothing chat again was told payment been manually released and told wait 24 hrs...

Shipments to jersey

I am trying to buy an item from a seller who says he/she ships to jersey and ebay keeps saying seller wont ship. I have contacted the seller who says its all good their side but i cant get through to making the payment as it says seller does not ship...

Resolved! "UK Only" Ignored

I've just sold an item to a buyer with an unusual name - whose location, when I looked it up, is "Japan". This despite the listing saying clearly that I don't post outside the UK. How do I deal with this please?

My account got restricted due to eBay's Bad Buyer Experience ("BBE") Policy

Hello Community,My account was recently restricted due to eBay’s Bad Buyer Experience (BBE) policy.However, I cannot find any option to reinstate it and continue selling.I believe this decision may not be justified, as my shop has always maintained 1...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

repair spares

I AM SO NOT HAPPY WITH EBAYS RESULT I SOLD AN ITEM UNDER REPAIRS SPARES NOT WORKING HAD TO SEND TO USA TOTAL WAS 135 POUNDS THE CUSTOMER SAID HE WANTS TO RETUN AS NOT AS DESCRIBED NOT WORKING I SAID IT WAS REPAIRS OR SPARES HE TOOK IT APART SAID BROK...

£15 bonus

When do you get your £15 bonus for selling an item for more than £10

Delivery to NI

someone wants to buy something I have for sale but it won’t let him as it says I won’t deliver to Northern Ireland. I’m in England so I have no idea why this is, any help appreciated

Having issues check out

Having issues with payment check outs it's saying please check your payment details or use different paying method have contacted my Bank they are saying it's fine have tried to sign out and sing in again but still

Memorabilia

I have some Coronation Street Memorabilia that includes signed underwear. Does anyone know if this falls under a restricted item? Thanks in advance

There was an issue processing your request. When trying to purchase.

Return address

I'm in dispute with a purchase and PayPal have agreed a refund. The seller is ignoring me so I cant get a return address. PayPal want proof that I've returned it before tbe action the refund. What can I do?

Payment held - supposed to be in my eBay account yesterday

Hi I sold item sent by tracked postage - buyer confirmed receipt and that he was happy and left positive feedback - in pending on my eBay account it states that the funds will be available on 17th August - but my balance is still zero. has this happe...

Return

Hi iwant to return LCD iPhone 12 Pro Max

I brought and item but the seller has cancelled

I brought a car on ebay Went there Friday to pick it up paid for it and towed it home The seller has cancelled the sale as unpaid do I get anything bad against my account and if so is there any ebay links to appeal it because I've searched the site a...

Refunds

I sent a parcel using Simple Delivery. Collect+ accepted parcel, I have the receipt & tracking number. Buyer didn’t receive. Tracking shows it wasn’t deliveries. I advised buyer to open a did not receive case. I uploaded the receipt and tracking on t...

SKU - 2 questions

FirstDo I need to have a shop subscription for SKU feature? Or it`s enough to be business seller?SecondI read on ebay page that SKU or listing after not selling for 12 months is inactive. Currently I use SKU to know which shelf/box is my item located...

Private seller interface has changed completely!

I'm a private seller, have gone to list an item and the interface has changed completely! No notification from Ebay to say anything was changing, it looks more like it is for a business seller. Can't find anything! Is this a mistake, can it be change...

Seller

HAVING A REAL BAD EXPERIENCE AND IF I COULD GET AN EBAY REP ON A CALL I WOULD COMPLAINa £95 item was for sale by me an offer was made by a buyer and BEFORE I could post away he messaged saying he'd cancelled as he could no longer afford the item. Why...

Make an offer

When making an offer why does eBay take payment now as when before when you made an offer and if the buyer accepted you would then make the payment by you own method choice, I mostly use Klarna but it doesn’t give that option it just says pay pal or ...

Buy a item then the seller being stopped from posting it to me. Say issues with my postal address

Seller can't send my purchase because of issues with my postal address refused label for posting

My account was restricted i can’t bid

I can’t bid on items i want my account doesn’t allow me it saying that i can’t bid i can only buy items on buy it now

Rude seller!

Do I really have to put up with a rude seller. I ordered 2 sets of 3 piece bath mats, however although the label stayed 6 pieces in the parcel 2 were missing so I had 2 incomplete sets. I immediately contacted the seller and asked to send photos whic...

two accounts

Some how over the years I ended two accounts and now wish to close one of them

Can’t get eBay to link to my account and they won’t speak to me

I have tried and tried and tried to link my eBay account to my bank all details are correct - definitely correct all I get back is the same you won’t get paid until you have done this - I have done this many many times but they won’t accept the detsi...

Issue with tracking

I recently bought an expensive item from a seller on the 12th he sent it through royal mail tracked 48, it says on tracking that they’ve got it and it’s in a parcel shop, it’s currently the 17th… i’m thinking i need to get a refund and just purchase ...

Free postage

Beware all sellers. Free 2nd class delivery now has to be despatched either on Monday to get there for Friday - some weeks it will not be delivered till the following week if you despatch it on Tuesday. This is all because Royal Mail will only make a...

Are anybody elses listings not visible?

I must have changed the listing title 3 times and ended listing/ re listed twice now and it still is not visible. Is anyone else having this issue or is it just me?

Evri collection

I went to evri drop off and they refused parcel as too big and needed collecting. I've tried many many ways to contact evri. Git scammed with a £35 subscription as thoug I was doing live chat with Evri. At a loss. It's within Evri size and weight. Al...

eBay purchase negotiation issue

I was negotiating (using “Make an Offer”) with a seller on eBay. The seller initially offered me a price, but after a few back-and-forth negotiations, my offer was declined. We used up all the available “Make an Offer” attempts, so I then contacted t...

Resolved! Combine postage after payment is made

Hello there. I'm a buyer. I've requested to the seller if they can combine postage, they've agreed, although they don't know how to combine postage after they've received payment.Does anyone know how to do this? TYIA. Regards Col

Invoicing error

I’m getting the message “ Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.” I don’t us international shipping program. Anyone else seen this ebay error?

Reply to feedbacks not working at the site....if anyone gives a damn?

Reply to feedbacks not working at the site, if anyone gives a damn?

Postage options

The items i am trying to sell are bigger than the automatic options ebay gives me. How do you change to a different carrier service?

I Can't Sign In - Invalid access token. Check the value of the Authorization HTTP request header.

Invalid access token. Check the value of the Authorization HTTP request header.

re adding photos from phone to listing

I usually list on my computer then add photos from phone as I list each one-was easy but last 2 days when I chose that option it wont let me add a photo-lets me but it doesn't work then wants me to photo it to add, so I cant take then in advance and ...

ROYAL MAIL POSTAGE DELAYS

When is Ebay to change the delivery time for second class postage, as it is now taking 5-12 working days to deliver and most of us are suffering this, when Ebay state 2-3 days.

Is anyone else finding the simple delivery option very restrctive. I cant get to the places for thes

Simple delivery is too restricted, can't get to places as too far away.

ebay seller protection

Hi, I sold a item on eBay but the item was damaged in transit i always was told i had seller protection and eBay would cover the damaged item but am told that's wrong can someone clarify

IMPORTANT MESSAGE TO BOOK SELLERS

Please, please, could you include one picture of song titles from each song book you have for sale. It is so eye straining, searching through the many books for a particular song, which would, if I found the song/s I was looking for, I would be more ...

Posting non-standard parcel

I want to list an item that is 1m long but only weighs 1kg. The 'Simple Delivery' doesn't cover this, so how do I choose the right postage? The bot assistant is beyond useless.

Incorrect prices on my listings

I have made some listing's on Ebay but for some reason some of their prices have been dramatically increased on the products page, for example I listed one for around £105, the price that buyers would see with the buyers protection fee was to be arou...

How to do age verification on ebay - dont have credit card- never had one- dont want one, wont accep

Hi ,tried to buy an item that's age restricted- in this case a log splitting maul ,Ebay wants age verification, Won't accept debit card (which is all I have) wants credit card - which I have never had --And at 55 years old I'm deffo over the required...

Payment Received Setup Help

Hi, What do I need to do to receive payment? I have credit card setup to make payment.

Sold item history

Hi, how do I view items that I have previously sold please?

Vat

EBay has started charging vat on my listings. i can’t get beyond the automated system to get help to stop the vat being applied Can anyone advise if they have done this and how you do it please

Global Shipping

Help, I have sent a few items to the USA with great success through GSP. In the past i just send the item to a UK sorting hub and Ebay charge the customer and sort out the custom charges. For a while i could not send to the USA but now we seem to be ...

Tax details is this a scam asking for my tax details

Is this a scam asking for my tax details. Only just received a message and been on here for 12 years.

ESGOO DAB+ CarPlay 7" Double 2 DIN Android 13 32G Car Stereo GPS NAV Head Unit +Camera

Hello ALL I purchased the above item on June 4th this year 25 and the DAB reception was so bad I was going to return but the seller offer me 1/2 the purchase price back which I accepted and purchased a DAB aerial to solve that problem , however on th...

Is this a scam?

Hi. So a buyer purchase one of my items (a used phone) and decided to collect. They then messaged me asking to arrange a collection once they’ve confirmed their shifts at work. Today they’ve messaged that they are now unable to collect the item and w...

Ebay will not let buyer pay for item, and no-one can cancel it. Now stuck!

Hi. We have a strange issue with a completed auction. I am selling an item, but the ebay system will not let the buyer pay for the item (it tells me it is gone), and neither of us can cancel it.The the item is stuck... it is still "awaiting payment",...

EBay corrupted description when updating postage

When eBay updates postage when I’m revising listings it corrupts the description by placing the & sign nbsp ; it puts this after every word, why are we being punished

How do I contact eBay UK

I need to speak to somebody about a problem but the Help and contact us page just puts you in a continuous loop. Is there a contact number or a customer support email address

Unsolicited offers

Why am I being inundated with offers from sellers whose items I’ve viewed but not watched? Is there a way of blocking these?

Resolved! Adding Photos to New Listings

Sat 9 Aug,I’m unable to add photos to new listings, have cleared cookies and cache, help someone.thank you.

Concluding a request

I purchased a custom racing suit which was made too small and was the sellers fault as he read the measurements wrongly... he sed he'd send a new one ... and dragged his feet for 2 month so I opened a request bur he's still dragging his feet and won'...

Return to Sender with Simple Delivery

I posted an item with simple delivery, the delivery failed and was returned to me. The seller was refunded the entire amount, meaning that I paid for postage and as a result I am down -£2.94. Is this correct? I feel like I should have been covered by...

Delaying payment

I'm buying auction items from the same seller that are scheduled 1 week apart. I have permission from the seller to delay payment on the 1st item until the next auctions, but how do I let eBay know so they don't cancel the 1st purchase?

Refund me

Hello I got a camera I made a return request at morning so the item came at night so I cancelled it but when I used the camera for two days I found out it had issues, so I tried to make another return I couldn’t it was telling me return already close...

Buyer cancels

Hi, would someone be able to help me please? During the week someone bought a large item from me which was due to be collected today (Sunday). However, late last night (Saturday) the buyer cancelled and said they can no longer collect the item. There...

Seller messages to say item was sold some time ago

i received this message shortly after requesting an update on delivery"Hiya sorry mate but I sold that about a month ago I don’t understand how you managed to buy it again because it’s down as sold on my eBay account I have tried to message you on eB...

Confusion over receiving offers

Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...

Photos won’t load

Hi, I list items regularly but photos no longer load. I’ve cleared cache, made no difference.Is anyone else having this problem? If so, have you worked out how to resolve it please?Thanks, Bev

New style eBay

Why are eBay having this ridiculous new feature showing the item with similar items at the side. I don’t like it one bit!

Why is eBay misleading me about offers?

Why is eBay misrepresenting the discount and offer price of items I am watching??Has anyone else realised that this offered price is, in fact, lower than the real offered price of £10.02?Has anyone else reported this as a misleading way to display an...

Customer support

Returned an item to seller but the address they gave me was not valid. Seller won’t correspond with me so contacted eBay for refund. Still waiting 3 months later!! So much for customers rights

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Buyer uploaded fake evri tracking with delivered but didn't arrived anything

I placed an order and seller uploaded an fake tracking which separately indicates package is delivered without any proof of delivery. I tried to add my postal code on evri page there is nothing in Proof of delivery section. Also That tracking shows p...

Trolling

Had some nasty messages last night from an ebay member, randomly calling me a Remain voter and saying my item was worth 1p. How do I report them? I have removed the item he commented on.

Klarna

Hi, I have a buyer who is only able to use Klarna to pay for an item I am selling. He says it does not appear as an option for him when trying to pay for the item. I have no idea what Klarna is (I don't have an account and don't really want to open o...

No payment option

I'm trying to pay for an item the seller excepted an offer on. Using the app I'm told to open the browser but when I try to complete the payment I only have an option to contact seller? Any idea? Going over the original listing I can't see any paymen...

Selling Currency

What an absolute Joke the E bay support is.I have asked a question at least a dozen times because i cant get an answer each time having to phrase it differently . When their automated resposes have sent you round in circles every time they offer an o...

Combine Postage.

If a buyer bids on 2 items and wins both bids, is there a way I can pack both items together and combine the postage?

CollectPlus

I got a text today CollectPlus with a code and instruction to collect by 19/08/25. What does this mean? Do I have to go to a collection point? If so, how do I know where to go to? I thought I was buying for postage to my home address. Not familiar wi...

delivery options

Hi all, as of today when I am trying to list an item it appears that the simple delivery has vanished and eBay won’t let me select a postage method which is stopping me from completing my listing the error message I am receiving is to update my posta...

i.have.not.receaved;my.package

i.wood.like.to.talk.to.ebay

post code is wrong when searching.

When searching for an item, "nearest first" my post code is wrong. How do I reset it? My account has the correct post code.

VAT, why am I being charged

I’m not VAT registered so why am I being charged it? I’m just a small private seller. Thanks

Resolved! My return was accepted and refunded... now what?

Hello! I recently received a product which was fake. I reported the item and requested a refund. Since then, I have had my refund accepted and my money returned. I am a little confused though. The website said that once the return was accepted I woul...

Payment after listing

My listing ended and a price has been agreed with someone who missed the auction. How do I raise an invoice or make sure I’m paid, they have suggesting giving them my bank details

Return item to bulky for Royal mail to accept, no way to change the return courier.

Hi there, I am having trouble returning a sofa bed that I no longer needed due to very late delivery (3 weeks past ETA and the guest it is supposed to accommodate has came and went). As per usual I select the return this item option on eBay, choose t...

EBay changed my postage cost

I have gone to pack a bulky parcel ready to arrange delivery when I realise eBay has changed my postage from my own courier to Royal Mail and charged about £3…I post packs of heavy floor and that does not cover the cost.

Bladed Item - age verification currently broken?

Trying to buy what is considered to be a bladed item (hedge trimmer) - ebay state that I must verify my age in order to purchase, but I can't find any way to do that (I've even added a credit card to my payment methods in the hope that would fix it, ...

categories for letter post 87p

I have been told to list an item as a 'collectable badge' so I can ( overright the simple incorrect postage) set letter postage at 87p I do not want to use wrong category

Return request

Hello!I am looking for some advice.I recently sold an item and a request for a refund came through (I don’t accept returns) listed as ‘Doesn’t fit’ which I rejected.The buyer has now messaged me 2 days later and said that the item is not authentic so...

Change current price without going into Edit

I've just tried to change some prices on my listings and see that the quick way of doing this no longer works, just the long winded way of going into editing each listing. Does anyone else have this please?

What do I do when a seller is not responding to my cancellation request?

I have a seller who hasn't sent an item and has not responded to any messages regarding the order's status, so I have cancelled the sale. Now they are not responding to my cancellation request. Ebay said they would respond in 3 days but it has been 5...

Invoice to Poland and GSP

A buyer from Poland has recently bid and won an item from me and as a member of GSP I expected EBay to sort out the postage costs, but the invoice is asking me to add postage costs and choices, I haven’t a clue about the charges. Please advise.