Hairdryer caught fire

[thub-1397]

I purchased a hairdryer back in November 2024, today the hairdryer has caught fire, it did not just spark but actually a fire started and went onto my carpet, this item needs to be recalled for safety reasons and I would like a refund due to faulty and damage , it really shook me up and my dog was really scared as lots of smoke. How do I actually speak to a human being not a robot to request this because the buyer just made excuses it's over the return period but it's faulty and unsafe 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@thub-1397