eBay

Delivery change

Hi ive solda very large item . Decided to deliver personally instead of using Evri as stated on the order . I’m confused what the process is ?

Accept a offer problems

Hi all, I've been offered a price from a seller. I'd like to accept but keep getting a error message.Ive tried on my phone app, via Google, and on my pc. Same thing

Chinese items sold with unsafe electric plugs.

Amplifier sold with dangerous unfused mains lead. Reported to seller, who said " safe to use, item checked at factory".Factory in China. Ebay refused my report and appeal. Will it take a death of a buyer before they remove this item from sale. I have...

Error retrieving order

Placed and order and got an email confirmation . On tapping ‘tracking’ or ‘order status’ I get a screen saying there has been an error retrieving your order . No other information.

Buy It Now - Cannot remove this option when listing??

Lately when I am listing items; a Buy It Now option pops up now with a suggested price!!! that I cannot remove?I have tried deleting it, refreshing the page and saving for later but I cannot shift it?Can anyone help?

Post options - something wrong in selling template ? Custom postage and SD ‘boxes’ wrong way around

Is it me, or are the ‘boxes’ the wrong way around in the postage options in the selling template ?On left is ‘custom postage’, but options are for ‘simple delivery’.On right is ‘simple delivery’, but options are for ‘custom postage’.No idea who to co...

Jersey

Hi. I live in Jersey, Channel Islands and am having problems buying on eBay. When I go to pay I receive a message saying seller does not send to my destination despite it being show as one of their postal destinations on their item listing. This happ...

No seller contact number

Wanting to buy a red Volvo off seller Dave88sw item number277502159003. Thes no buy it now option or phone number and he’s not read my messages . I need help

Difficulty contacting a seller to report a defective item

i purchased a Clarins eye lift on 26th October . When it arrived i could not access the contents of the bottle . Either the bottle was empty or the pump action was defective . I have tried over many days to contact the seller with no success . They d...

Simple Delivery -

I can only use Royal Mail for postage, I take parcels to my local village post ofice. I do not have a printer or smartphone. Does that mean I cannot use Ebay any longer? Or is there a work around Simple Delivery? Thanks

Moved to France but postage options still show UK

So we moved to France. We can change the shipping details but when I try and sell something all the postage options are UK companies such as Royal Mail and Evri. How can we change this. Very reluctant to open a French ebay account because we have gre...

Feed back

Hi,how can I turn my feedback from private to public.

Return postage on faulty item

I bought a guitar and it arrived broken, seller has accepted the return and I was provided a returns label via royal mail, I took the item (a guitar) to the post office to send back but they refused to take it as the parcel measurements is bigger tha...

How many days after delivery must a return request be made by?

Simple question but I cannot find the answer anywhere. How many days after delivery must a Return Request be made by? This is a USA delivery, and I would like to know how long I have to wait before I can assume it is OK and take the money. I believe ...

Additional £1 charged separately

I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...

Leaving negative feedback

I have recently left negative feedback for three different sellers when I've checked their feedback none of it has been published what's going on

PURCHASING CBD ON EBAY

How come I cannot purchase CBD tablets on Ebay? I am a retired nurse and know the results that it gives to patients. My GP is quite happy for me to try this, as I am maximum dosages for Osteoarthritis-sleeping-depression.I know Glasgow gets it delive...

why do people butt in when they know nothing about what`s going on

tobiasd4 why add a message about cosmetics and perfume when my post was nothing to do with anything like that. it was about a monocular as i stated can you not read

Help on VAT for a UK sale via the GSP Returned

I sold an item from the UK to Italy via the GSP. The buyer has returned it and I have received a bill for import VAT to release it. How can I claim this VAT back or refuse to pay this VAT when the original sale was via GSP not me (so I didn't have an...

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

How long does it take for buyer to close a payment dispute?

Bit of a muck up on my behalf, sold one item worth £30 and another for £90. Mixed up postal labels and they’ve gone to wrong buyers. Two issues, the woman that bought the £30 item received the £90 item and instead of messaging me has opened a payment...

How to upload photos from a mobile phone to add to a listing. Ebay says it has sent a link to my pho

I want to upload photos from my phone to sell an item. EBay says it has sent message but nothing appears on the phone

Feedback

ebay is just getting worse, no wonder people are leaving and selling on vinted(i sell a lot on there now because ebay is just a joke) i sold an item and within seconds the buyer cancelled and put a stupid reason (brought by mistake??? any way i thoug...

International buyers with simple delivery - unable to invoice international buyer

I am a private seller and most of my sales are to overseas collectors of what I sell - the market in the UK is very small. Last week, I now have to use simple delivery (I cant opt out as previously). Many buyers buy multiple items, and I used to issu...

International Rates Table bulk update

Ever since eBay launched its Simple Delivery and basically forced sellers to use a tracked delivery service, any listings I have previously set up with the right postage costs, have all been altered, to sort this out I created a postage rate table fo...

Selling in different currency

Dear Community, I have sold an article in GBP. The bank account I have linked ebay with is also from the GB (GB IBAN).I used to live in Germany, which is where I was living first time I registered with eBay.Now eBay would like to convert it to EUR an...

Buyer wants a refund

Hello I would really appreciate it if another seller could advise me. I am so cross because I sold nearly over a month ago a set of fitness weights the buyer paid and I reached out to him asking when he would like to collect He said he was busy curre...

Return item from customer

I gave a customer a refund but he as not responding to me and he still has the item. But EBay have taken the money from my account can I get the money back from EBay or get them to as the customer to send me the item back?

Seller Marked Item as Collected When It Wasn’t

I bought a virtual item and the seller asked for the collection code. This isn’t uncommon to be asked for the code first so I sent it. The seller marked the item as collected despite not even discussing trading over the items. They then asked if I co...

Ebay going down hill how do you get in touch with them as the automated assistant is hopeless

How do you email or get a chat with ebay its no use them ringing as they never do and getting so hacked off with the run around

WARNING - to all sellers that include LED tea lights or button batteries

I am angry with e-bay for their stupidity so I will keep this brief. I have had an item removed from my seller listing because it contains an LED tea light that is powered by a button battery. This was based on a "product recall" from Australia, I am...

Refund

I purchased item through eBay, paid via PayPal. Item came but was nothing like what I ordered (significantly not as described) seller agreed wrong item was sent and would replace or refund but I got neither and no more communication so I contacted Pa...

Simple delivery and Custom postage option boxes not working properly

Is anyone having trouble choosing their simple delivery postage option? I am trying to load some items and revise some but the simple delivery option and the custom option box seemed to have swapped places. When I press simple delivery it is showing ...

packaging

i am trying to sell some jigsaws. can anybody advise me where to purchase the correct size cardboard boxes. cheers

Buyer protection fee

So I’m a little confused! It says the buyer pays the protection fee but I’ve just accepted an offer on an item for 130 then 10 p+p so 140 , I am only getting 134 odd and still got to pay the postage so essentially I’m paying the protection fee ??

CONTACT

How do I contact Ebay to tell them there is a line missing when they send my address to the seller?

Returns rate 1.41% 1 of 71 transaction

I had a return that Ebay cased in my favour. They said this will not impact my seller perforamce rating. I have seen Returns rate 1.41% of 71 transaction on my dashboard does this remain on here or does it get removed after a period of time as ebay f...

Evri delivery

I haven't received my parcel from Ebay and Evri delivered it to the wrong block in my complex and they sent me a photo of where they sent it and it isn't my block and I went to find it and found it has been stolen by someone what can I do please this...

my ebay

my pc shut down by power cut logged back on went to my ebay all my previous in summary listings were lost is there anyway i can retrieve whats lost thanks bob

Updates of delivered item

Why do updates take so long if the item is delivered?

Simple Delivery - Not sduitable

I have just sold some items that were originally listed with Royal Mail postage. eBay has now changed this to EVRI !The items in question were £4-5 each total £14. A single large letter would be sufficient for all three items and the post office is j...

Is a seller obliged to take back an item that's flagged on the gov.uk as high risk of electric shock

I bought a laptop charger (224677056531) as a spare on 28 June and have never used it. I had an email from eBay this week with a link to the gov.uk site advising that imports have been stopped and these items destroyed due to a manufacturing issue th...

dangerous

i bought 2 plugs 2 to 3 for toothbrush they arrived pin broken and completely out and was made of cheap plastic the other one was not sealed together big gap all the way around. these are not meeting uk safety standard started a return but i feel the...

Posting to Londonberry

I’ve a buyer in Londonberry but when they go to buy my item it’s not letting them. I’ve checked and rechecked all my settings. I’ve switched to Royal Mail, checked I can send to Ireland. Any suggestions welcome .

Refund for postage label

I recently sold an item, purchased a pre paid label, but just before dispatching the parcel, the buyer cancelled. I cancelled the order with eBay but still haven't received my postage label refund, which for a small parcel Royal Mail was a curious £3...

Options when you believe a buyer is lying about a defective item

I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...

Does anyone know how to resolve the ‘contact seller’ issue where cannot send a message?

I have seen that this is an issue where you click on the contact seller button but the question box does not appear and another pop up of the advert appears instead. I hasve seen that other have had this problem but cannot see how they resolved the i...

International Shipping, Rate Tables, not Global Shipping Program

Hi All, I am a UK seller.I have been trying to set up International Shipping using Rate Tables', but not using the Global Shipping Program. Many of my old listing are set up like this and still work, but I noticed if I 'revise' an item, that option i...

Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do s

Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do something for me.

Duplicate Label GSP Need Help

Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...

Business seller protection from eBay

Hello everyone, I’d like to ask the experienced Business Sellers here — how do you deal with situations where the courier loses a parcel? I switched from a private seller to a Business Seller in October. Before that, everything was sent via Simple De...

Simple delivery charge twice

Not sure why but I have been charged twice for simple delivery on one parcel. I only printed one lable at home with evri and took parcel to shop as usual. I have looked at cancel lable in my ebay but doesn't work. Thanks

Posting items

I have recently sold an item. I was unable to print a label due to an apparent wrong address. Seller provided address to which I have posted but I cannot find how to mark as despatched although the royal mail tracking now says delivered. Can anyone h...

Ebay refuse to acknowledge mis-delivery

Evri delivered a parcel to the wrong address. As proof of delivery they supplied tracking and a photo. The photo was not my address. I contacted the seller - who said it was not his problem as it was sent by Simple Delivery. I contacted Evri - who sa...

taking ebay to small courts

Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...

Messages not being shown.

Since using simple delivery if I message a buyer and they respond I cannot see what they reply, all I receive is a message from ebay saying your buyer reached out, we will now work with your buyer to resolve any issues. All I am doing is advising the...

I would raise a complaint against Customers service team

I have been blocked by Customer service team. All my loaded items not been shown to the main home pag

Payment not showing

I sold an item 24 hours ago and it's showing in my 'year to date' amount but not in my ebay balance. It says the buyer has paid but I haven't received the money yet. Is this common?

WHY HAS MY CARD BEEN CHARGED ?

I advertised 2 items of furniture as Ebay states no fees, & free to advertise. I have not sold on Ebay for years. Why have I been charged £10 ?

age limits

how can i prove i am old enough with no acess to a credit card....... 

Personally Abusive Buyer Feedback

Hi...unfortunately I have encountered a buyer who has left an incredibly and personally abusive rant feedback which cannot possibly be allowed being against ebay policy....or can it?I have tried to report the buyer online but the drop down menu for r...

custom postage

Why has simple delivery been taken off some items ,I went to list an item that was large letter size and ebay recommended that size ,but when I went to the postage the simple delivery button was blank but the customise button was there even said new ...

Evri left parcel outside and it went missing

Ive sold a old Samsung galaxy phone and went with the Ebay evri label service....it got posted and arrived at the location but the location was a block of flats and the guy was on the 3rd floor and the evri guy left it outside on the public entrance ...

Withdrawing funds

HiHow do you withdraw funds from your eBay account 

Urgent: Scheduled Pickup Address Incorrect – Immediate Action Needed

Hello, I urgently need help with a scheduled pickup for an item I sold. The system has selected an old address that I no longer live at. I have not used this address for over two years. The courier is scheduled to pick up the item on Monday, and if t...

Listing violations

Hi is anyone else getting their listing taken down for the listing to be classed as a bladed item ? I have had several items , pliers , Bricklayers Trowel and a garden hoe Getting very silly on ebay now

An item that’s a little over priced.

The item in question that I need to purchase isAudi A3 convertible front roof seal. Probably round £40 to £80 ishmy question is how and why is said item listed over £1346:69item part number8V7671631

Current posting out system

This seems to have changed. Where I used to add a posting cost, this time the system added its own version which I could not get around. It looked as if ebay was going to do the posting itself ( I doubt it ) but even if so, I would still need to get ...

label problem with simple delivery

I tried to print my simple delivery label but found my printer had broken, I don't have a smartphone, so a QR code can't be used. The only solution I had was to cancel the order and message the buyer. Is there any other solution?

Postage

Sent an item on eBay through a different career than was arranged so cannot put tracking number in can anybody help thank you

Simple Delivery v Custom Postage

A 'New' Custom Postage option appeared today when listing a postcard. That's fine, but when I click on Custom Postage I see the Simple Delivery details, and when I click on Simple Delivery I see the option to choose my own Custom Postage. In other wo...

Credit on account.

I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before December 9th 2025, the credit balance will no longer show on your account. However, even after that date, if...

unable to contact ebay via help and contact

hi, can someone send me link to request a call back to eBay customer care team.I am unable to contact via help and contact option. Pls help. Thanks

Fail to sell via Global Shipping Program UK to EU

I set up my listing via Global Shipping Program. However, my client based in Romania fail to make order. The message said: Unfortunately, this seller won't send this itemto Sector 2, Romania. You can:Update your delivery address and try again.Or find...

Labels

Hi, I've just sold an item, plus postage, and didn't realise I had 'activated' the label cost/tracking number. Without using the label, I took the item to the post office and paid for delivery, and got a tracking number. How do I cancel the original ...

Amend of add a different Tracking Number Option has gone.

It would appear ebat are not making enough money from out buyers so they have now removed the Tracking Number V arrow so you can amend are put the same tracking number for several items sent together.Just got off the phone to there customer service g...

Fire Risk

Received an email that explains an electrical item I purchased has been re called. The item actually catches fire. I’ve tried to contact the seller who it appears is no longer on eBay I also can’t find the purchase in my purchases list under the sell...

Buyer Collected

I sold an item buyer paid. Then said she wanted to collect. She has collected. Ebay of course says I need to post. I am not sure what to do

Buyer saying packaged has been tampered by the courier and item is missing

So I've recently sold a watch and a buyer saying the box has been opened and tampered. He's emailed me and sent pictures of the package opened. I've responded but I can't do anything to look into further or a file or raise the issue to royal mail. As...

Product re call

Received an email that explains an electrical item I purchased has been re called. The item actually catches fire. I’ve tried to contact the seller who isn’t replying to my messages and I’ve also spoken with eBay who have said they can’t help. Any id...

Anyone else not able to list anything today 21/11/25

Just get red banner saying try later!

Multiple listings.

I want to list a load of fridge magnets as multiple items but can't find how I do it. Building the ad asks for quantity but thats where it ends.

Dropped simple postage item at parcel shop but still not collected after 4 days

I paid for Evri tracked simple postage (sure it was 2 day delivery) and so printed label, attached to parcel & dropped it at Gothenburg shop in Whitburn West Lothian on 17 November but tracking showing it has still not been collected by Evri and now ...

Worst November in Years ???

I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...

Accounting - how to get a simple profit and loss download as CSV ?

Anyone know how get all of my transactions downloads as a simple credit or debit ledger? The downloads all download with the fees spread across many columns instead of a simple + or - All I want is something like this: Date Description Credit Debit E...

Not a good look!

I ordered an item which was allegedly delivered to the wrong address. The seller promptly went out of business and I was refunded half of the amount and the case was closed without the opportunity to appeal. This happened more than 30 days ago but wh...

Help with tags

Hi. I’m selling an almost complete set of issues with parts for a model car. Can anyone help me with which tags I should use please? I thought I would get a few views but sadly not.

faulty goods supplier.

I can't get help form ebay for faulty goods, i keep going round in circles. I want my money back. When I try to contact ebay, it sends me to automated chat, and that says someone will ring me, but that does not happen, I can't contact the seller. In ...

can't access link to update bank details

just sold something for first time in years and been sent a link to update my bank account so I can receive payment but link does not work and it says its fault of eBay. Tried several times as it told me to but still not working. Tried to access my b...

Glass item arrives smashed

I have seen a glass item that id like to order. The cost is several hundred pounds and im concerned where i would stand financially if it arrived shattered. eBay policy suggests that I’d be responsible for returning it to the seller but I can’t belie...

Selling

I am trying to sell some of my belongings but unfortunately every single time I get to the end it always comes up that their is a problem and to try again later! It's done this for months now and I don't know why... Can anyone help ? Their is no way ...

Made a mistake , downloaded eBay app, hated it, listed an item on website, AI stopped me listing it!

EBay has just wasted over two hours of my time today because of their senseless changes, AND AI ! Whoever told them that AI was going to make eBay better ? I’ve just tried to list an item , and got sick of the AI scan asking me to change this and cha...

selling

I have '1 active offer' in red beside an item i am selling but i can't see any offer. I am an inexperienced Seller!

How does ebay get away with the lies about selling fees....its not free !!!

How does ebay get away with the lies about selling fees....its not free

ebay asked me to upload complience documents but i dont have what should i do?

Ebay asked me to upload compliance documents but don't have those documents even my supplier failed to provide me those documents ! what should i do now kindly give me your opinion?

Returned items with tracking but no refund issued

I have returned an item to the seller I had it tracked but still waiting on refund what do I do now

Counterfeit DVDs allowed by eBay

I recently bought a full-price DVD (+ postage) to find it is a copy burned onto a blank DVD disc, with the label printed at home and stuffed into a blank DVD jewel case.I reported it to eBay who investigated it and found it 'didn't violate their rule...

Refund

Waiting on a refund as I Havnt received 

DEATH PENNY search

I am trying to find the DEATH PENNY and Military Medals of GEORGE JARY, my Great Great Uncle, who was killed in the First World War.Can I put a "REQUEST" item onto the web page.?

Problem with international buying

Hi I'm from Poland,I'm trying to buy some object which is not available any more, but my Son love to have it. I was requesting seller to allow to send abroad and he update action.In action information there is following sentence:"Postage: Will post t...

Help! Deleted my Business Policies but listings still force custom payment/delivery options

Hi all, hoping someone here can help because I’m really stuck.I recently created a Business Policy (postage) as a test to see if I could finally offer next day delivery on one of my football shirt listings, but this was unsuccessful. I couldn't edit ...

Only half of order arrived

On 9th of this month, I had ordered 10 lighters but only received 5. I have sent the seller a message that either he sends me the other 5 or gives me a refund for the other 5. I gave him a bad review but have not heard anything from him. II am very d...

Combined Postage now exceeds weight allowance

A buyer has purchased 3 of my items and combined the postage. This has created the issue in that the weight of the 3 items exceeds the maximum weight of the chosen postage service. The max weight is 2kg and the 3 items weight somewhere around 3kg. Th...

Customer support

Bought a halogen oven 2 weeks ago & after 5 times it stopped working. The seller offered 30% money back? Surely a full refund is due & now they are not responding

Seller Refund of Simple Delivery Postage due to item cancellation demanded by Buyer

Hi, I'm now stuck with the situation where I've already paid and generated a "simple delivery" postage label for the buyer, then the buyer said he bought the by mistake and request the order to be cancelled. So out of gesture of goodwill, I cancelled...

An Authenticator has returned a ring

A gold ring has been returned to me for “not having a hallmark” despite having a very clear hallmark, they also said my listing was confusing.. it wasn’t. Everything I said was true and correct. What can I do?

Ebay asking me for my bank account customer number why???

Today i decided to open a seller account to make some cash on my old unwanted items via Ebay platfom, found it weird to have to give my bank numbers twice for both buyer and selling as it is the same? bank account. Then ebay wanted me to connect to m...

DHL Ecommerce

Is it just me or does DHL Ecommerce just not seem to be working... ??have you seen their Trustwort ratings ..

seller level

our accent seller level below the average,but our Store data is within Standard range,can you update our Seller Lever ?

Seller cancelled my order after I won auction.

I placed a bid on an auction for an old Xbox console at the time it was only at £5 (+ £6.55p&p) so I bid £10.55 and left it there. The next day I received a notification that I'd won the auction and to complete the purchase. Opened up eBay on my phon...

Seller cancelled sale

Hia seller cancelled my sale immediately after I bought the item. I asked why and they said that they wanted more money for it! They have immediately relisted it! It’s an auction site! How is this allowed?

SELLER NOT RESPONDING

I WANTED TO BUY A SOFA OFF HERE SO SENT THE SELLER 4 MESSAGES AND HAVE HAD NO REPLY. WHY DO PEOPLE BOTHER PUTTING THINGS ON TO SELL THEN NOT HAVE THE DECENCY TO REPLY

Changing collection address

Hi allI can not change collection adres I need a send a parcel but with different address

Variations listing

Creating a variations listing simply does not work. I've seen older posts here, that I cannot reply to since the beginning of October, its now middle November and there's evidently still no fix. I'm following the instructions on eBay pages and nothin...

How do I change feedback

I've left feedback but need to change it but don't know how to 

I seem to have locked myself out of my seller account but am still receiving emails from it.

I can't access my eBay seller account as I forgot my password then signed in with Google as couldn't seem to rest the password. Now I'm getting emails to say I'm selling things but can't access my old account to print labels or access my funds

six digit code

I purchased an item today but need a 6 digit code. When does this get to me

Two people buying my item due to incompetence from ebay not marking it as sold

I have today sold an item and have printed the label only to find someone else has bought it due to the incompetence of eBay not marking it off as sold on my listing. This has happened before on at least three recent transactions. Unfortunately I did...

Postage

Hi I couldn’t use the prepaid label for a sold item so I just posted and paid for postage. EBay say as label wasn’t used they will refund the buyer. I am out of pocket so have emailed buyer to advise them they’ll be refunded and have asked them to pa...

Missing delivery

Hi I purchased item on 8th nov delivery due 15th Nov no delivery contacted seller 3 times no reply can’t get past auto assistance as I bought it as a guest how do I get some help please

Strange attitude from seller

Have had an issue with a seller, seller had 100% feedback, seemed legit but after purchase of a high value item the seller changed their attitude drasticly towards the buyer , initially being friendly but the seller changed completly after a purchase...

my paypal account has been charged for an amount to ebay commerce and I do not know why

Hi,I have just been charged £44 to ebay commerce from my paypal account and I have no idea why.I am a small time private seller - I thought selling was now free for private sellers unless you go over 300 listings per month which I do not. - any idea ...

I think i have counterfit goods

I have bought two bags. They claim to be brand uniglo. They arrived a few days ago. I opened them and they are clearly fake. I went into the store today and they are very different. They are advised as Uniglo, using the stores pictures etc. What can ...

Year to date selling total : Which year?

Does the year to date selling total run for the calendar year ending on 31 December or the financial year ending on 5 April?

How can I check which items I have chosen to be advertised or boosted.

I seem to be seeing Ad charges and I cannot recall asking for this. How can I remove this from all of my items listed please

Seller dashboards metrics and standards

Hi everyone My sales have been stuck on 193 for weeks Despite me selling many more that should leave me on around 250 ish sales That should take me from below standard back up to above standard My review is today As of 4pm nothing has changed. Still ...

a gift from Derek Clark? what is this?

I received an item I had ordered from Ebay which arrived fine. Inside the package was a packing slip from Amazon which said 'A gift from Derek Clark. Enjoy your gift from Derek Clark.'There was no other information and no gift so I'm confused!Any ide...

Mobile Apps vs Desktop Users

I am concerned about the growing trend for ebay and other online sellers to offer concessions to mobile app users but not to those of us who do all their ordering from a desktop PC.We are not second class citizens and should be able to take advantage...

My order says collected but dhl haven’t been

DHL have not collected my item but eBay say that it has been collected dhl should of collected today but haven’t, can’t seem to speak or live chat to either company no idea what to do

return

I have received a returns request for an item that doesnt work I listed as used and stated in description that it was untested buyer says I should have listed as spares or repairs should I just accept the return

Add tracking not working

The Ebay's add tracking for sold items not working and throwing the below message"It's not you. It's us.Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages."How do we report this to ebay or find ...

What to do next

So I bought an item on the 11th of November, the seller was on holiday until the 13th, I heard nothing, I contacted them on the 16th asking if the payment had gone through and if there were any issues. No reply. I them attempts to cancel the item, eB...

No delivery

It says items were delivered but they were not 

Postage of Extra Item

I've posted and my buyer has received, no problems. However, I have a spare, extra remote control for the item and want to send it to my buyer. How can I do this without breaching eBay's violation policy, to get the buyers address?

Postage costs

Hello. Just wondering why EBay have charged me more than advertised for an item I have sold? The buyer has paid the advertised amount but I’ve had to pay the additional amount. Why is this?

Buyer return with no protective packaging item now smashed to pieces

Hi, I recently sold a pair of record Decks and a mixer. The buyer wanted to return the item claiming its damaged. I have a video made for another potential buyer showing it was all in perfect working order before I sent it.I accepted the return and i...

Postage to Channel Islands

I have sold an item to a buyer in the Channel Islands, but when they try to pay they cannot select postage and the website says ‘seller does not ship to your address’. I can ship to CI, so how do we correct this?

No refund Given

Please can someone advise on this, it's driving me crazy. I posted on here when it first happened and followed the advice but nothing is happening.A few weeks back, I bought a pre-owned bracelet from The States for around $200 US. The parcel arrived ...

Restrictions

How can I get my seller restrictions lifted , some years ago my then wife had her account status stripped for infringement of a copyright , nothing to do with me but I had my selling facility revoked .some 7/8 later I want to try and get the facility...

DHL have not delivered the package I sold

My buyer purchased an item on the 10th of November, and it was collected for by DHL on the 12th of November. Since 14th November the DHL tracking has said "We're sorry but the delivery of your shipment xxxxxx has been delayed. We expect to deliver on...

How do I report inappropriate contact from a buyer making enquiries about an item I am selling?

Can anybody advise how I can report an eBay user who has shown an interest in an item I am selling and goes on to give me their direct email so I can send a video to them wearing the item?

Item was collection only but buyer arranged own postage - how to mark as collected?

hello Item was collction only, in scotlandwe agreed buyer, who is based in england, would arrange her own collectionso item was wrapped up, ready for postage buyer then paid for itembuyer then sent a pre-paid postage label this was printed out and st...

Contacting a Seller

I am registered as a buyer but I am unable to send a message to ANY sellers. When I click on Contact Seller it takes me to another page but the word OTHER is not there and I cannot type anything in, thank you

PERSONAL INFORMATION

Is this right, i contacted the seller of a motorcycle though eBay messaging and all my personal information came up my full name /email address /phone number /post code at the start of our corresponding.Surely this is not right when i contacted eBay ...

Duble refund amount cut

Hello,

I issued a refund of $16.64 yesterday.
Yesterday my available funds were reduced by this refund amount, and the remaining balance went into negative.

But today, in my payout, eBay has again deducted the same refund amount ($16.64).
This means the

Unable to restart account

I had an acc few years back with over a 1000 FB. I was hoping to restart selling but unable to access old acc. Ebay has set me up with a new acc with 0 FB. I still have old acc info, p/word, personal question etc but have had no luck logging in. Is i...

Postage

Hi, I’ve sold an item. The listing specified large letter at £1.55. When I go to create the label it states the buyer selected small parcel at cost of £3.50 but only paid £1.55. It won’t let me change the postage option? I’ve cancelled the £3.50 labe...

How do i stop people sending me offers its spam

as above how do i stop people sending me random offers for things i may of just glanced at and have no real interest in ? these offers are not easily deleted, clutter the home page and just spam me i have looked everywhere

I can no longer see messages from buyers when I use simple delivery

I have noticed that since using simple delivery and I have a problem, I reach out to the buyer and let them know,. Twice this has happened and the first time my fault as I put small parcel and it was in fact medium because of the weight. I let the bu...

Return for a refund

What can a buyer do when eBay have found in your favour and you have returned an item for a refund and the seller refuses to accept the returned item? There is no confirmation of return because of that and so eBay can't issue the refund.

couriers

To all sellers on eBay do not use Evri/Hermes as they are unreliable they do not deliver on time and just dump parcels on doorsteps despite the weather they don't knock on the door to let buyer know item is there as a result with seller issuing a ref...

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

computer

hi I bought a computer on eBay shortly after receiving the pc I had little faults with it like the monitor not connecting properly and the internet was slow would not connect on multiple tabs I contacted the company by email and got no reply so I lef...

12 pounds charge

I am trying to understand why I am being charged £12. I opened my business account on the 17th of November 2025 and I am on the shop subscription. I have less than one hundred products listed.

refund

hi i need to report a seller, they arent giving me my refund everytime i email them they take days to reply then its the same email reply asking to send the same info,

In over 20 years this is a first for me...stroppy insulting buyer

Hello everyone, Really not sure how to deal with this one tbh. I'm currently getting rid of some of my Hot Wheels collection that I no longer want. So I've had 3 auctions finish earlier today, after having them as BIN lots for the past couple of week...

Multiple listing Postage Issue

I put a listing up to sell an item which weighs less than 100g when packed. The postage cost was £1.55. The listing was for 5 items. A buyer selected 4 items. eBay only charged the postage for 1. I have not postage discounts set up. I've had a previo...

4G LTE Wireless Router Unlocked USB Dongle Modem Mobile Broadband WIFI SIM Card

I bought a dongle, it wont work with my SIM card, when on line via 4G it says corrupt, warning messages, its reading my SIM details but no internet? It wont do anything, I have tried contacting the seller and they are ignoring me  

Returned item but haven’t been refunded

I bought a makita impact driver in October , I returned the item the seller sent me a return label so I posted it at the post office 4th November the item was delivered to the chosen address and signed , now the seller is saying he hasn’t received th...

Cancelled purchase

I just had a buyer cancel their order and ive had to relist the entire item! Why cant ebay just offer it to the next highest bidder automatically so dont have to go through whole process again

Shopping basket race

So weird. I had placed multiple items from one seller in my ebay shopping basket. As I went to complete purchase, one of the items was no longer available so I removed it from the invoice, then browsed again through the sellers’ (thousands of!) other...

Entitled to refund?

Hi, I contacted the seller for an item I bought on 28th October 2024 which is now faulty on 14th October 2025 but due to family emergencies and ill health including my brother being hospitalised and my son contracting a viral infection, I haven’t bee...

No delivered

I bought a razor, my money hasn't arrived. The seller took it away, didn't send any instructions, left it somewhere, and didn't deliver it to my house. I want it. Follow up. My money or. My purchase, deliver it to me.

Below standard

I'm pretty new to eBay started selling back in March. I cancelled/ended auctions early some wernt gaining any momentum and I changed my mind on auctions on a couple of items and changed to buy now. Problem is when I cancelled I selected cancelled due...

177152570164

Please could you let me know if this item exists from eBay ?

postage ??????

i have to ebay to make me 2.50 postage postage i sell coins all about 1.50 trying to set up the royal mail side to list them at 1.40 that is the postage of a first postage i dont understand ebay ????????????

I sold an item that was collected, i scanned the code but the app keeps telling me to post now.

If i click into the order, it says collected. The app keeps telling me to post now. The contact us options don't have a relevant section to select. How do I rectify?

Selling pre-owned clothes on ebay

A question for private sellers - how do you find selling your pre-owned clothes on ebay? I was selling the odd item on another well known selling platform, but now that they've forced mandatory selling to the USA I'm not interested. They're not vinta...

Import fees

Hi all I’ve ordered some air suspension from a seller in Germany , UPS have just knocked at the door and requested £223 from me to have the item delivered within 10 days apparently due to import fees , I was not notified of this by the seller nor was...

Payment gone astray, money gone from paypal seller says he not received it, it is for collection??

Seller says he's not received payment, money taken out of bank account via PayPal. This is a collection ??

Phone sold

So i sold my phone to a someone on ebay no issues with getting payment landed in our pay pal and sent it to our bank 2 weeks later the say the an issue with the phone the a crack on the screen and they have taken it to multiple phone shops to have it...

Contacting eBay?

Hi, my eyesight,etc are very bad..... How best do I contact eBay to speak to a HUMAN BEING?... Thanks,

Returns

Hiya I have a return request as the item is damaged it was a ps3 battery brand new. Buyer says looks lightly bulged but it's not its fine. However I accepted as I would have been made to anyway (it was 99p) btw Anyway return label sent and item retur...

Some one else's parcel

I ordered an ink cartridge for a printer. It has turned up. I also received at the same time--a parcel meant for some one else. It had my details on one label--and someone elses on another. E-bay do not see to have a mechanism for reporting this.

Tricked into closing a case

Hi everyone I'm wondering if you can help me. I opened a case with eBay as a chair that I ordered for £700 I did not receive. The seller said that if I close the case as it's bad for their account they would refund me the money. I didn't know how the...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

8 weeks delivery

Hi, I bought some electronic components from what I thought was a seller in the UK (500 miles from my postcode). It turns out that it is located in China and will take 8 weeks to arrive. Ebay makes it impossible to cancel as it is marked as shipped. ...

'Simple' delivery is designed by simpletons

I am furious about eBay's 'Simple' delivery which is anything but simple - and has clearly been designed by simpletons.I have lost two sales in 24 hours through eBay's Simple delivery system that determined an object 65cms long will fit in a shoe box...

Bid and won

I made a bid ,I won ,I paid ,waited said days for postage .eBay refunded me. Item I won was re listed for more money. I thought when you make a bid ,win and pay ,the seller is contracted to post to you.

Item relisted

Still having problems .I cancelled the item or rather the buyer cancelled, and now have just seen that ebay hasrelisted and there is a bid, how do I cancel this

Pricing

The last couple of items I have listed have done so as ‘buy it now’. I didn’t select that option and unable to change it to ‘auction’. The menu choice is ‘greyed’ out, so tapping it doesn’t change anything. Very puzzling I hope a member can advise. T...

Simple Delivery

Hello everyone, I sell maybe 50 items a week. Multiple items from last week have gone missing after being scanned at the drop shop. With the new Simple Delivery system, eBay has refunded the buyers at no cost to me. This is fine but the vintage items...