Help please , I’ve recently sent two separate parcels to the same buyer , both with parcel force , one parcel was with the pre paid label printed out with eBay and the other was done manually by the post office staff
Both parcels weighed a combined weight of 40kg so I decided to pay for another shipping label as the lady in the post office said the driver will moan
I said to the lady it’s going to the address that was printed on the first parcel and she proceeded to type in the address manually
unfortunately she has put the wrong door number which is a few doors away
The buyer has no requested a return as they say they’ve not received what they paid for
I’ve been communicating with the buyer and let him know what had happened, I’ve supplied all tracking numbers and shown that someone at the address has signed for it , the buyer has said he has been to the property several times with no success and has said it looks as though they have gone on holiday ?
What will happen if the parcel hasn’t been collected within the allocated time frame for resolving the return ? Do I ask eBay to step in before the time frame runs out ?
