Member To Member Support

simple delivery

HiI have sold an item with simple delivery postage, the item has arrived damaged. Who is responsible for the damage with simple delivery

Refund

I returned two jackets from the same seller the status on both show refund paid but only one refund has been paid, I have now contacted the seller on three occasions but they haven’t responded

Hi there.Ive got 2 parcels to send but haven't been sent the qr codes, not sure on what to do next. I'm still going to post the items but I won't get paid as post office need qr codes to print the labels....Any help would be great, thanks!

I messed up on postage

Hey I've posted an item to someone, 24hr signed for and tracked. Given them the code etc etc . But I didn't realise I had to print off an Ebay postage label. And there's no way to add a tracking number to said item. What do I do? The AI chat box is n...

low orders

i have just created my account as private. listed almost 20 products but managed to get only 1 order in 15 days. please guide what could be done to generate orders.

Resolved! Quiry about Refunding Status

The seller cancelled the order and the inform page show that the order is refunded 2 hrs ago but I checked my bank APP and there's nothing. Is it a normal delay or something wnt wrong? Tks.

Auto relist issues

hi there. I posted about this a few weeks ago but still experiencing the same issues. My auto relist will not work on any of my live auctions. I was advised to go into settings and turn on auto relist, however that has not worked. I put auto realist ...

simple post be buggered

how do i get rid of "Simple Post" i sell my and my mates excess motorcycle parts and Simple Post is USELESS, EVRI I would not urinate on them if they were on fire, they have lost 5 of my parcels in the last year, royal mail I use but get it cheaper a...

Using Postage Stamps

I want to continue to sell items via eBay, but I want to continue to use postage stamps to send sold items (I have lots of unused and legal postage stamps to use up!). Can anyone explain how best to proceed please? Thank you!

Items not posted

Have bought 3 items and none have posted and don’t reply to messages, could there be a problem with my account

Return Request - Photos provided are not of the item I sent

HiI sold a pair of sunglasses. The buyer has requested a return on the basis they are not genuine (I believe they are). The photos the buyer included are not of the same glasses i sent so I am worried that he will return a fake pair. What can I do?

Print returns

Hi, I’ve received my email to print a return label but every time I press the link it tells me something has gone wrong “ it’s us not you”it’s been doing this for days…hope someone can help

Trying to buy

I'm having trouble buying items I can buy some items from a seller but not others?it says buying options and then when I click on it it says can't buy on the app?even though iv bought lots of stuff before any ideas?

Sale receipt different from listing price

I sold an item today listed at £35. but my sale info says I’ve only sold item for £31.50. I haven’t made any offers or counter offers. Why?

Have not received funds

I sold an item and posted it on the 30th. It says it’s been delivered but eBay hasn’t released the funds yet. Why ?

My money from my account has been taken

I had £93.00 in my ebay account i forgot to post a item value £4.00 plus post all in £6.60 i went to refund the fella to find i have nothing in my account im getting nowhere with ebay

I have been trying to buy 4 books for several days, but receive a error message concerning shipping

I have been trying to buy 4 books from the seller Hawil3551 for several days, but each time a message appears stating that the seller does not ship to Sweden. The seller has tried everything, most recently by combining the books into a lot for purcha...

Questions about selling perfumes...

I have a number of old discontinued perfumes that I would like to offer for sale, but I know that I cannot list them in the Health & Beauty category as that is only for new items. Is it allowed to offer them in the Collectibles category (Vanity & Gro...

Resolved! Seller claims he can't partial refund because of open claim

Bought small appliance for spares, seller sent only one piece despite full price for complete item paid. Initially refused partial refund so case opened, now seller says "Unfortunately the ebay system will not allow me to make partial refunds - , due...

Parcel size

Simple delivery only has medium size parcel options upto 61 cms long. Tried to chat with agent asking how can I send items that need packaging larger than this and got no where with a satisfactory answer. Also parcel weight jumps from upto 2 kg to up...

Solving policy violations

My selling page states I have 4 policy violations on my items but when I press button to resolve it takes me to the hub and says nothing here. How am I supposed to resolve the issues if I can't see what they are? They aren't new listings just realist...

Global Shipping Program to the USA

Does anyone know if or when the Global Shipping Program service to the USA will be resumed?

seller hasnt given refund

hi, I have requested a refund for an item and sent it back. The seller has received it. Its past the date I should have got the refund but Ebay doesnt seem to be able to allow me to request further help.

eBay Shop - Additional Listing Fees

I don't currently have an eBay shop, so I'm being charged every month for items to be automatically re-listed. I'm also paying an extra fee to enable my listings to be visible on US & Canadian eBay sites. I know that opening a Basic level eBay Shop w...

trying to post t shirts for sale with variation options

HiI am trying to put my t shirts on ebay but i cant find the settings to change to the variation option and then placing them in a correct category that supports variation so i can sell different sizes and colors. Any one got any advice that may help...

collection from seller by carrier

ebay are discriminating against disabled people , l have been selling on ebay for 13 yrs now, and as a disabled person l always have my deliveries to buyers collected from my home by evri, , but now ebay only give me the option with RM or evri to dro...

Simple Delivery

Ebay has changed my shipping to 'Simple Delivery' which means I have a 17 mile car journey instead of waling to a local shop. I cant change it back.

Resolved! Account closed because of a clever little ebayer!!

Hi all ok so basically i did have an ebay account which was my first from when i was literally say 18/19.. i am a genuine guy, dont rip people off, dont do any scams or anything.. just a straight person buying what i need to or selling what i dont ne...

Payment on hold

I have the tracking proof the item has been delivered. Why is my money still being held

How can I claim reimbursement for a parcel that was undeliverable because of damage by Evri.

Package was damaged in the post by Evri, and they say it`s undeliverable, but because it was sold via Ebay I have to claim recompence through Ebay. How can I do this, I cannot seem to find the right automated box to ask.

VAT Registration Delay – Will This Affect My Selling Account?

Hi eBay Community,We received a notification from eBay requiring us to register for VAT, and we submitted our VAT registration application to HMRC the very next day. We were issued an application reference number, and it's now been almost a month — b...

Combined Orders under one postage cost

I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there say...

Policy violation

eBay are saying I have policy violations yet when I try to see what they are I am directed to a page saying 'Nothing to See Here' anyone any ideas please

Ongoing Failure of eBay Support – Ignored and Mishandled for Over a Month

I am writing to file a formal complaint regarding not just one incident — but an ongoing pattern of incompetence, delays, and disrespect from eBay customer support.I am a seller with over 8 years of history on this platform. For the past month and a ...

Sending small parcels

As a seller how can I send my products cheaply especially very small parcels about 600g or less?

Simple Delivery - eBay's new sales prevention?

Anyone know if eBay are going to add more postage options on their oh so NOT 'simple delivery'? I can't see a way I can continue selling a lot of items. Their customer service people, whilst polite, have no information to help. Only answer I'm given ...

I got the item and refund

تأخر طلبي ، واتصلت بك لأقول إنني لم أتلقمه بعد ولكني ما زلت أريد العنصر. لقد تلقيت استردادا تلقائيا ، على الرغم من أنني لم أطلب ذلك ، لأنني كنت أطلب ببساطة معلومات حول التسليم. ومع ذلك ، فقد وصل العنصر الآن ، على الرغم من أنه كان متأخرا. نظرا لأنني ت...

Royal Mail

Goods have been received by buyer but still showing as undelivered by Royal Mail. Who do I contact in order to get this corrected so I can be paid?

RECIEVED SOMEONE'S PACKET. NO INFO TO REDIRECT TO WHO ORDERED.

Refund

Hi buyer collected a kids bicycle and provided collection code. Later they have requested a refund saying it’s not as described. Saying their is a mechic fault. Bike was in perfect working order when collected. I cannot seem to reject the return. Wha...

Simple (??) delivery..... Huh?

What on earth? Simple (a joke) delivery.... For UK, up to 1kg large letter 35x25x2.5cm The buyer will pay rates starting from:£2.70 STARTING FROM. How do I add extra for PACKING MATERIALS, postage AND packing = shipping cost.So whats the ACUTAL price...

Seller keeps half your money after return

EBay said I was getting a full refund but seller only sent half the money back product was faulty

selling a motorbike - policy violation

hi i am trying to list a motorbike for sale.. got the listing created however Ebay is telling me there is a policy violation so the listing is hidden. I cant find what policy i have violatedthere are no prompts on the listing to higlight what i have ...

eBay is a disgrace.

eBay is a disgrace. eBay is no longer a viable selling platform. Anyone working for eBay is living on dirty money.

When will I get postage refunded for an unused shipping label and how do i track status of request?

I recently had my first sale and during the shipping process, I got confused. I ended up purchasing 3 shipping labels and of course I only used one. I requested a refund on the two unscanned and unused ones. I have not heard anything back and can not...

dpd pin

i wasnt sent a dpd pin how do i receive one

Searching sold item Order number/ID on ebay - have they changed it?

Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks

Trying to contact a potential buyer

Hello, I have received an offer I want to accept, but I'm traveling and if I accept I won't be able to dispatch it within the expected times. I have made a counter offer to the buyer so that I could explain it to them, as I was unable to contact them...

Return request from buyer

Buyer has opened a return request but they said it is broken but they have sent a photo of a completely different to the one I sent and they won't answer my question , what should I do as eBay just want me to refund

Delivery address not complete

I recently bought an item and the seller says they cannot print a label as ebay is saying my delivery address is incomplete yet all seems fine my end

Simple Delivery

I have always used custom postage for my free delivery items as I am marked to ship within one day it gives me the choice of who I can get to quicker and the cost ( ie royal mail,Evri/yodel) to drop the parcel off ! However with simple delivery it ap...

Resolved! Selling an item from U.K. to buyer in Ireland - not free!

I’m a private seller and have just sold a fairly expensive item and the buyer is in Ireland. I usually don’t ship overseas but must have overlooked the option. I guess that’s my fault although I’d argue that the default should be to ‘opt in’ to Globa...

EBay’s BROKEN Delivery system - Are they even bothered?

So, what an absolute mess this is!!! From the problems I’ve experienced myself which now make it impossible for me to list on eBay, (no delivery services with compensation for expensive items, Ricks £800 fix doesn’t work!), to the multitude of messag...

Hazardous substance

Nitromors paint stripper is a hazardous substance sold to me on Ebay, it arrived to me in a very damaged tin. I have been sent a Royal Mail returns label. Royal Mail do not permit Nitromors to be sent through their network. I have been sent through e...

Resolved! with Simple Delivery - can you take that cash & use it to pay for a better service?

Hello all. I've never used 'Simple Delivery' before. I can't see an answer to my question, so... The money you're allocated for Simple Delivery from a sale - can you use that to buy a better (tracked and insured) service on your own - at RoyalMail's ...

Buyer has returned PC and trashed it

Hi, I had a buyer return my PC which was in good condition when he got it. He even sent photos of it in good condition to me. I just got the return and it's completely broken/destroyed. He's pulled out parts of the computer, broken the little chips o...

policy with identical attributes already exists ebay

When I try to edit a Postage policy template by changing dispatch time from one to two working days, I get the below error: "policy with identical attributes already exists ebay" Strange as I am trying to edit the existing template, not create a dupl...

Resolved! ebay, you are completely toasting your own sales

I'm looking for a jigsaw power tool. Listed are starting from £15, £20 or so. Posting these items costs nearly £10 - they are small but heavy. No seller want a sale at £30 and for them to absorb £10 in postage, so it's buyer pays. Sellers now cannot ...

Another nail in the coffin for private sellers! How can I recoup my packaging expenses?

With Ebay's "Simple Delivery" now compulsory and imposed on us; it would appear that private sellers cannot incorporate their packaging expenses! I sell china mugs which have to be double wrapped in bubble wrap and secured in a sturdy box - if I don'...

Violation

Can someone please tell me why my ad has been removed?

Simple Delivery is a bad joke; postal services offered aren't suitable for some categories or values

Now that Simple delivery is being rolled out, and the ONLY available postage option for some accounts, it does not provide suitable services or cover for some items sent. For example coins are not covered by any Royal Mail services, other than Specia...

picks for you

HOWE CAN I STOP THIS *bleep* EBAY SENDING ME THINGS IT THINKS I LIKE, I KNOW THERE ARE A LOT OF THICKOS ON HERE WHO MIGHT NEED IT BUT I HAVE A BRAIN AND DONT NEED IT..... AMAZON HERE I COME.....

Postage Headache Using Simple Delivery Options

Simple Delivery options are not suitable for my large Lego set, the dimensions are too big for the medium size option, and there is no option for large package.Can I just opt out and buy my own postage from Parcelforce?

Posting Large packages

Can anyone tell me how I overcome sending a larger box. Simple Delivery options only allow medium sized , I have no option for the next size up, so what do I do?Can I just post it under my own option without the Ebay label being printed?I know the pa...

Does anyone have a problem at the moment with coding appearing when preparing items for listing. I h

Problem with coding appearing while preparing listing. Any suggestions how to get rid of this.

Used Simple Delivery, item arrived with minor damage Ebay partially refunded, buyers now chasing me.

Im a private seller ocassionaly sell on ebay and I used ebay's simple delivery for an item sold recently for the first time. Dispatched the item on delivery the buyer contacted me claiming the item was damaged, sent a picture showing a very small scr...

eBay STILL Not Paid Out For An Sold Item

Sold an item for £127 to a buyer in Germany. Buyer paid and i duly sent it. GSP doesn't cover Germany apparently. The item is held up in customs there, and now well over a week later I've still not received the money. This is my money, not eBays to s...

providing feedback

I've been asked in an eBay email to provide feedback for 3 items I've bought, however they do not appear in my ebay purchases or feedback section. I definitely bought them from Amazon Marketplace but there is no evidence on the site of me doing that!...

Resolved! Going round in circles trying to withdraw

Same *bleep* every time, why do ebay make it so difficult to transfer money to my bank account. Same *bleep* every time it's a wind up.

Resolved! Can you accept a bid before the listing ends.

Is it possible to accept a bid before the listing ends?

Switching from adavanced listing back to simple listing.

There is no option to switch back from the advanced listing to the simple listing, I clicked on the advanced one to see what it was like and I don't like it but I cant switch back. Does anyone know how to?

Including a photo in messages

Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...

Failure to Receive International Purchase

A couple of times in the last year or so I've bought items from US-based sellers who offered international postage (and in one instance went to the bother of setting this up at their end for my purchase). Unfortunately, these items never made it to m...

Racist abuse from a seller?

How do you report racist abuse to eBay?

I AM SICK SICK SICK SICK OF IT - I AM GOING TO QUIT - SICK OF ADVERTS ALL OVER THE PLACE

I AM SICK OF EBAY they are thicker than pig muck, HOW MANY TIMES have I seen the stupid advert to try to make you download the ebay app, that appears when you look at a listing, I DO NOT WANT IT, do you think after seeing it 1000000 times I will all ...

Resolved! "Untested" used in descriptions

Is there a way to force eBay to no longer allow "untested" and "not sure if it works" descriptions in listings to be banned or stopped?Having being caught out again with a camera lens. Described as -"untested as I don't have a camera body to test on ...

Resolved! Simple Delivery - eBay have just stolen £7.27 from me

Item ID: 146686872743 Sold within the last hour. I have no opt-out of "simple delivery". Once the buyer paid for the item "simple delivery" automatically deducted £7.27 Royal Mail postage that only covers for up to £150 insurance. My item was sold fo...

App not workings

i tried to purchased some item today but it comes up with those errors

Postage rules

I arrived home yesterday not realising my item had sold, hence I rushed out and posted it via Royal Mail as eBay showed it as already posted. I noticed that eBay are changing the rules on posting in April, but they do not mention which year, I presum...

Higher postage cost

Hi I have a problem. I sold a book, Ebay suggested postage should be £2.70 and send a code. At post office they said its £4.05, so I had to pay it, and I couldn't use the code ( postage not used). How can I claim my money back?

postage

why can l not post the way l have been but now have a more co

charged postage for an item not sent due to buyer not entering correct postal details

I refunded the buyer the purchase price and I am left out of pocket for an error not my fault

eBay not refunding for Undelivered Item

Hi, i ordered some pixel buds from a private seller on ebay. They were 'delivered' but the photo sent by courier (Evri) ended up being a related delivery for my upstairs neighbour. My parcel was not in the picture. Ebay have shockingly told me out ri...

Should my own bid increase the final price?

I put a bid of £6.03 on an item that already had a bid. It turns out the existing bid maximum was £6, so I became the winning bid. However, it was quite obvious what my maximum bid was, so I was worried I'd be outbid at the last second. I decided to ...

Refund

My item was not delivered I want a refund.

Postage Policy Glitch doesn't allow me to choose the saved one

Hi, I have a saved shipping policy that's currently assigned to 176 active listings, but when I create a new listing in the same category, or even when I tried to 'sell similar' eBay automatically creates a new policy instead of allowing me to select...

Hot to speak to a human

How do I speak to a human about am item iv sold and buyer address not completed so prepaid post expired, I posted at my own cost and now showing as not dispatched but buy confirmed received?

Item arrived damaged

Normally I would start a claim myself but the new simple postage scheme set up by eBay prevents me. How do I claim?

Listed item as collection only and now I want to post it

I listed an item as collection only, but during the seven day auction I decided to offer a postage option. Because the auction was live and there were bids on it I couldn't change the delivery options but I could add additional description where I me...

New phone?

Hi I bought a mobile phone and waited one month and a half for it and it never appeared. I am trying to leave feedback and it won't let me. I did get a refund

Hi my item shows that it delivered to the collection point but I haven’t received code yet.

Hi my item delivered to collection point but I haven’t received code yet, it has been 5 days . What can I do?

Seller listed item as in stock, but ~6 weeks after purchase, still no sign of it.

I bought an item which was listed as in stock on May 26th. This item has not been dispatched and upon questioning to find out if the item is actually available, the seller is claiming that they are short staffed and dispatch will take longer. I suspe...

9 days and item still not delivered

So I sold an item and posted it to a UK buyer on June 21st. It went by Royal Mail then Pitney Bowes (?). Nine days and still not any delivery attempt. Is this normal??

No compensation options for expensive items

I’m trying to create a listing for a guitar worth £600 but in the delivery section none of the options offer adequate compensation for extra large items. On the old system this was never an issue as I’d just buy the shipping I want. Now we’re forced ...

A dog for sale on ebay!

I've tried every way to speak to a human today. When I did yesterday, they assured me the post would be removed! Its still live today and has been for 2 weeks. They'll removed a handbag they think fake!!!! BUT not a dog! How does it get addressed

item no.395746355460 purchased today 3/ 7 /25

i purchased this item today and was then messaged by the seller to get my money back from ebay as he has given it to charity

Re : Can you return an item outside window due to safety recall

Can you return an item outside of the return period ? I have bought a steering wheel and airbag last year for a citroen ds3 , there is now a " stop driving immediately notice" if you have this steering wheel and airbag from citroen worldwide as the a...

postage labels

hi.wonder if any one could give me some advice.i clicked on print postage label by mistake.and now i have been charged for it.tried to cancel it but it wont let me.i wont be using the label cause i dont have a printer.as i like to use the post office...

Custom postage option when listing

Hi. Until today (3/7/25) I could always avoid the 'simple delivery' option by choosing the 'custom postage' option.Now (today) the only option available is 'simple delivery'. I don't want to use this because I prefer to use a certain delivery company...

Payment

I sent an item through Royal Mail and the buyer has received it but it’s not letting him pay.

Use of Postage Stamos for small parcel items

I'm trying to list a stamp album and want to send the item as a small parcel using postage stamps - when I try to list the postage automatically defaults to "Simple Delivery" which forces me to use a prepaid label. I want to use stamps - how can i do...

Return label

Hi i want to return this item is no good not same photo can you return for me please.

Resolved! Purchased wrong postage label and had to buy a new one,

Can I get a refund or credit for the unused label?

Payment Dispute

Hi, My buyer opened a dispute by mistake . He says he's withdrawn the dispute and authorised the payment via Paypal, but it still shows open on my orders. I don't want to post the item until the dispute is not shown otherwise the funds will be held. ...

Update card details

I’m going round in circles as I need to update my card details where money is paid in. I’ve not used eBay for 15 year and it’s asking me for the old card number which I don’t have?always says no one available to speak to even in the middle of the day...

Resolved! Need some advice on a fraudalent purchase not sure if eBay will have my back.

Hi all, After some help/advice on a purchase I made.So brought some trainers used for about £20 on the 22 Jun,The item listing said it was being sent evri tracked.Waited until the weekend, and still nothing was delivered and no tracking on eBay,So I ...

Resolved! Hi, a seller has received a parcel broken. This was sent via eBay postage. I have contacted the carr

Hia buyer has received a broken item that has happened during transit. I sent this via eBay postage through Evri. I have contacted Evri with photos of the damage, who have responded by saying it’s up to eBay to sort as it was sent via EBay postage. E...

Reporting a fake item and got nowhere

Hi guys, I recently bought a Makita impact driver on eBay. Upon inspection it was fairly clear it was fake. I had messaged the seller over a week ago and again today asking for an explanation but have been ignored. I also reported the item to eBay as...

Simple Delivery

I too am very unhappy with Simple Delivery. A) it's not simple, and b) it has taken away my ability to choose the best and cheapest postage price. Simple delivery for me is weighing my items at home and going to a post office and knowing exactly what...

Why when I got a request for a Return that I didn’t have to refund the buyer

I agreed to refund an item but then I got a message from eBay to say I didn’t need to pay for the return postage or give a refund as they had sorted it. Why was this?

Missing return item

I sold an item to someone who didn’t bother to check that it was compatible, they have requested a refund and sent the item back to me, but I haven’t received it. The tracking tells me it was delivered on Tuesday but to a delivery hub and now I’ve no...

Simple Postage.

From what I’m reading I’m not the only one opposed to having simple postage forced upon us so why is nobody taking note? If you want to use simple postage then by all means do so but let people who like control of this aspect of selling or who cannot...

Italy supplier

I want to buy a Lowara pump from a supplier from Italy that advertises on eBay uk. They just ship it free postage as advertised but what will I have to pay when it arrives at customs?

Simple Delivery Not So Simple

Great in theory but not in practice as the automatic postage chosen is always the cheapest option and non customisable as well as non refundable. Today I had to purchase alternative postage because 'bring my label' was not an option with home collect...

Simple Post

When do Ebay charge for simple postage, even when not requested. If charged but not used, when do they refund.Custom postage not offered to me anymore why ??

International Postage

Help please! For some years I have had a standard international postage charge in my listings of £15. This has generally been more than the actual cost and I make a refund of the difference to keep it fair. Postage costs have increased considerably a...

Returns

I have a customer that has returned crutches saying they are uneven. I told him to check they were on the same hole. On photos one was on hole 7 and other on 9. He insisted they were not level. He’s returned them at my expense and as I said they’re p...

I used Wrong postage company

Since ebay have changed the way we can post items I made a mistake..Ebay arranged for simple..evri but I posted by post office how do I tell them as its coming up not despatched

Fees for selling a van around £9,000.00

Hi just wondered how much the fees would be for selling a van for about £9,000.00

Nor able to arrange collection

Hi. Please help/ advise. I am away abroad for two months and can’t arrange a book collection for the buyer. How I can refund him ?thank you

Items remain available for sale after sold.

I am selling an item and it appears in sold but also remains available for sale. I have been experimenting with a cross lister.

marketing banner

I am trying to set up a marketing banner for a Discount, but it won't let me click on' Select a discount. ' I have a Discount set up, so why can't I choose it? thank you

Unable to search individual categories

Is anyone else having issues searching individual categories, won't let me search and is asking for a valid category ID

Unable to purchase

Unable to Purchase

VAT on UK digital devices

I recently bought a ICOM amateur radio and on completion of the purchase I was charged VAT. What I find frustrating is that chargeable VAT was not mentioned on the listing for this radio or any others for that matter. i understand VAT and TAX may be ...

sale of watch

Hi I had a breitling watch for sales that someone has just bought. No offers, just committed to buy straight away which has made me nervous its a scammer. This was a few minutes ago. It says i need to send it to the authenticator. I am worried i am g...

refunded parcel not received

ive refunded a buyer in full, but haven't received the parcel back & buyer not replying to messages. how can i report to ebay and claim the money back

business account

I changed my account today from a personal to a business account and now i am being charged transaction fee, and i really dont like it. how can i go back from business acount to a personal one please.

Loss of Custom Delivery.

I 'spoke' at some length nto an Ebay agent yesterday and it seems that we have lost the option of Custom Delivery. Once again our freedom to operate our Ebay accounts to suit ourselves, has been eroded without any consultation by the "Big Brother" ap...

POSTAGE Simple delivery problems

I have just had a conversation with an advisor too as all my settings changed when I bulk re -listed including posting overseas which I do not do due to my items being mostly low value and my own unwanted stuff. I just had to send a top that I would ...

Custom Delivery

Is there a reason why we cannot get custom delivery now, and will we get it back soon

Is is possible to de-select this ridiculous 'easy posting' option?

Is is possible to de-select this ridiculous 'easy posting' option?I want to list a small keyring and the cost (Royal Mail) to send it is £1.55.I am being forced to use e-Bays posting which is going to cost £ 2.72!!There is no way anyone would buy a 9...

Resolved! Language Changes When Using "Ask Question" Option

Hi folks, When clicking on "contact seller" on an item I have bought, I'm typically shown a "customers are asking" window that loads via my browser, and here's the problem...It loads in another language. Chinese in my case as I used to live in China....

Simple delivery causing other changes?

Earlier this week I got moved onto mandatory simple delivery - not too happy with this really given I am selling quite a lot (selling recently inherited items alongside my personal collection to raise funds to start my own business) but the pro's and...

How do I remove a feedback that I have left?

change delivery method on sold item

I hand delivered an item that was supposed to be posted by royal mail but now can't figure out how to mark it as delivered, or for the buyer to mark as recieved.

postage

I am trying to add postage for a long item and cannot find an option to do this

Request for Account Review: Unable to Bid Due to Unpaid Items (Error 3061)

Dear [Customer Support / eBay Support Team],I hope this message finds you well.I am reaching out regarding the error message I received when attempting to place a bid: "Your account has a history of unpaid items, so you can’t place a bid at this time...

Cancelled posting label

I had to cancel yodel post label bought on eBay because I noticed there is no yodel point near me (in my city) anymore. I had to choose another courier and I bought new label to send item. Can I receive money back for cancelled yodel label?

Evri states item is delivered and it was not delivered

I bought an item that was scheduled for delivery by Evri. It was out for delivery on Monday 30 June 2025 with an estimated drop time of 17:00 - 19:00. On Tuesday morning I saw that the item had been delivered at 23:14 on Monday and it was marked as d...

Simple Delivery

Simple Delivery has finished me off as an EBay Seller. I cannot find ways to control what I do any longer, it is becoming harder and harder to sell item for small profit or charity.goodbye ebay

Simple Delivery not so simple at All

When I listed some items on ebay, I did not realise that my all my items are set to Simple Delivery. When it got sold, I have a prepaid postage label which was automatically taken from the sales. The biggest problem is, my item is only 30grams and I ...

VAT for products bought in Germany

Hi, can someone pls clarify, if I buy something from Germany on eBay, when the goods arrive in UK, will I have to pay VAT in uk for the profits bought from eBay seller based in germany?

Cancelled an item minutes after buying,not getting refund

Bought an item,seconds later i noticed 'spares or repairs' later in the description,since i had no intention of buying a faulty item i instantly cancelled it within minutes once i figured out how.8 or 9 days has gone buy and the seller said he never ...

Seller not paid yet - requested total amount but...

Hi Please can anyone advise? My item was sold last night but buyer not paid yet. I tried to send them payment details but get this message when I click on send payment details:"Invoices cannot be sent for items where eBay manages all or part of the p...

wrong postage method

hi all.I haven't used ebay for a very long time, and didn't understand the new postage method. I sent the item tracked royal mail, but the buyer asked for simple delivery. my payment is now pending and account says delayed, I've removed all my other ...

SIMPLE DELIVERY

I sell Football Programmes usually a single item, they weigh under 100gm and up to this week i could offer either 1st class at £1.75 or 2nd class at 87p. As of 1st July i cannot access to small letter only large Letter up to 1kg and it will not let m...

Sent item via a 3rd party courier....

I sold an item yesterday, the seller paid but asked me if I could change the postage and ship it overnight rather than what was set by Ebay. As I was out I headed straight to a UK Post office and paid for overnight shipping. Once done I tried to upda...

RETURN PAST 30 DAYS

I'm looking to return an item that has gone past the 30 day return window, I have contacted the seller who has agreed the return and has asked to return through the ebay process, but cannot find a way within the ebay system to action this, any ideas ...

How to turn off the "automatic relisting" feature on items?

I am a private seller in the UK - I don't know if that makes a difference. I am selling items via auction & buy it now options. I have had a number of items that have not sold, but ebay keeps relisting them. I know I can go in and "end the listing" b...

EVRI lst parcel

Just had notification from ebay EVRI has lost parcel, my customer has been refunded, but what happens to my loss of sale this is another issue with EVRI in the past few weeks.

Postage deducted from balance but I didn't use the service or download

the postage has been deducted even though I paid for the postage myself at the post office

Return

Good afternoon, I recently sold item to a customer and shipped the incorrect item due to error. The buyer raised a return request, but I managed to ship the correct item and he received item and has left positive feedback and closed the return. Howev...

Postage

Does anyone think that the new (newish) eBay postage system is any good, if you do please could you explain the benefits as at the moment I can’t see any!

Searching

Anyone else having issues clicking on categories and getting error messages?

Selling jewellery

Hi I am trying to list some jewellery but it won’t let me pick simple delivery. Can I use the custom method still? Every answer from eBay refs me to simple delivery.

So .......... so called SIMPLE DELIVERY has become obligatory ..

Whats more simple than packing a parcel / writing an address and posting R,M.48 from a local POST OFFICE. A SHAME AFTER MANY YEARS ON E BAY THAT ITS COME TO THIS .. another bright idea !!! Hopefully someone in authority will step in and revert to the...

Seller missed offer - how can I contact the buyee

Hi there . I received an offer email but unfortunately I didn't see it in time and the offer expired. I would have accepted the offer if I had seen it. I can find the user name but there doesn't seem to be any way to contact the buyer so say I would ...

Seller being paid after collection.

A seller needs help being paid. I collected the item. Due to the seller having issues posting it. They now need to be paid

refund not credited to new card

I have been issued with a refund to my original credit card which had been cancelled, although I updated my new card details no refund has been credited to my account,I have spent ages with the online assistant with no joy

Resolved! I am unable to get the postage rates and parcel size for royal mail being my preferred way to post,

As the above problem, I am unable to get into postage preferences, even struggling to put the photos in the selling site now, this all happened in May when the system changed. I use an Android tablet, have tried with the phone, had no luck whatsoever

Posting multiple items to same person

If customers brought 2 items that I offer free postage for, how do I declare them as both dispatched if sent as 1 parcel?

Buyer code

I won an auction with a cash on collection, I collected the item but Ebay asking me to pay, I contacted the seller to ask him to mark it as paid and he asked me for the code. I can't find a code? I've been through the checkout but short of paying aga...

Resolved! Has eBay switched their shipping options?

Why can't I select custom postage anymore or change the amount the buyer will pay? Its fix to large letter and I only have default options. What I'm posting is only a letter and for years I've been posting with Royal Mail 2nd Class Signed For - seems...

SIMPLE DELIVERY

This simple delivery option just isn't right. Ebay have been changing a lot of things this year simply because they were not making money. Of course they have to make money - they're a business but don't play Big Brother telling sellers what to do an...

Items not shown as sent

As ebay have changed their process, do items not sent via ebay ever show as sent (vs being able to change their status via drop down as was the previous facility)?

Postage.

Well it looks like they have finally done it, I have lost the option to choose how I post my items with custom postage which is no longer available. I brought this up a few months back when it reared its ugly head and I said we are slowly losing our ...

Buyer requesting return selected not as described, but they have purchased in error

Buyer requesting return selected not as described, but they have purchased in error.they didn’t check the part numbers which were clearly listed in the photos as part of the description.they didn’t check the part numbers which were clearly listed in ...

Payouts going on wrong account I cannot change

The account my payouts going into is wrong account

Posting an item. Where do i get a qr code from? It wants me to print a label. I cant see the buyer'

Where can I find a buyers address

St220 front grille

Hi I have paid for postage out of my own pocket as it was large and the postage bar code was for a medium package,so can you reimburse my postage please

Global shipping item not received

Can anyone help? I sold an item which was going to Italy and it went eBay global shipping.the buyer has messaged me that the item is stuck in Italian postal system as has an incorrect address on it. I only had Felixstowe hub address. how do I sort th...

Issue with listing an adult item..

Hello all, I do hope that all is well. I am a collector and vintage Nude Playing Cards. Tines are tough currently and unfortunately I have to sell some of my collection. I had a quick look on here and noticed that a bunch of other private sellers are...

Seling a car

Hi, I put my car for sell on ebay and realised that I have done this incorrectly. I listed it as a private seller for 10 days but should have listed it as ebay motors which I believe is for 30 days. Is there a possibility to change this.

Resolved! Listing altered after sale – no way to cancel or appeal

Hi,I purchased a PC where the seller changed the listing after I submitted an offer. The item details and photos no longer match what I originally agreed to buy. The seller has refused to clarify the specifications, and I strongly believe this may be...

We've encountered an issue on our end Thanks for your patience ?

Every time i'm trying to finish an advert an post it I keep getting this message pop up, "We've encountered an issue on our end Thanks for your patience." its been doing it for one week now, and I've run out of patience!! somethings wrong. Any ideas?

Private Sellers and Simple Delivery

As a private seller I can't believe or fathom how this works for parcels outside 'normal' dimensions for the only 2 options I have - RM and Evri. Poor show IMO, a change I'm not happy with this as I can foresee issues that are likely to be detrimenta...

Resolved! wrong size ordered

lm hoping someone can help here . l made a purchase of 3 x 110cm by 160cm day & night blinds done everything right on the listing there was a drop down where you could choose the width size /drop size & colour did everything right checked before payi...

New ebay business account

just now i opened new ebay account and ebay did restricted my account please help me how to get back ebay account please help thankyou

need help please

Hi,I really want help as eBay isn't helping at all.I sold a watch to a guy from Spain few months ago.he left the watch with the customs for three weeks or more after that he claimed that he didn't receive the watch as he didn't want to pay the custom...

Sold item and had to amend tracking information

Hi all I sold an item but the prepaid postage value was not enough when I tried to post. I then paid extra for postage from my own money and shipped the item - I have proof from the carrier. The buyer has received the item but the updated tracking in...

OFFENSIVE LANGUAGE IN FB?

EX EX EX GREAT ALL ROUND SELLER ITEM WAS MAGNIFICENTLY PACKED IT WAS SENT FAST AND LOU EVEN SENT IT BY A NON EVRI COURIER (MY REQUEST) WHO CAN NEVER FIND ME. A GREAT REPLACEMENT FOR MY 1514 HP. THERE ARE LOTS OF PEOPLE SELLING THESE UNDER £20 SO WHAT...

Suspected scam message

Hi I am selling a car on eBay and I am worried messages I am recieving are some kind of scam they keep trying to get my pay pal email saying that want to buy the car even though they have not placed a bid new to selling on eBay so any advice I would ...

Sale fees

Hi,Why I paying so much taxes and fees on my account just sold a item and is come bill £130+ something wrong here you don’t think? thanks

Resolved! GSP and SIMPLE DELIVERY

I sold a vinyl item today going to the US ,looked at the list of postal options and there was nothing about LITCHFIELD at all only options for me to post direct to the US .I cancelled the order and this evening wasted an hour or with Ebay help,round ...

Can't change my item to "Dispatched"

Hi. So I sold my item, printed the label, took it to the post office and sent it. However I can't seem to find the option to set the item to "Dispatched". It's been almost a week now (I was hoping it would sort itself out) and still I can't figure ou...

Disgraceful ebay customer service person on the phone

Just had foreign ebay customer services laugh and take the *bleep* out of me, that I had just asked if I could have my payment for something just purchased from a lovely gentlemen but he wanted to wait 3 weeks till pick up. Ebay now do not allow you ...

Simple delivery

I've not sold on ebay for 6 months and I'm trying to list a painting.The size is slightly larger than the medium parcel dimensions in 'Simple Delivery'SD wasn't there the last time I sold and I could pick and choose from several delivery companies in...

Qr nightmare

How do I get the QR code again. I haven’t posted the package even though it says I have and has provided a tracking no. can someone please help

Reserve price

I put an item up for auction but forgot to put a reserve price on it. I have had one bid and can no longer access reserve price on item. I have not found any of the articles helpful. I

Bought Beds that are not as shown in listing help

I bought 4 divan beds recently and left them for a couple of weeks before unpacking the divans which look just like the photos and description - sadly I have just opened up a mattress to discover it is far from the one in the photo and listing . It i...

Royal Mail Tracked 48 Delivery

Can anyone tell me how to select Tracked 48 delivery when I am listing an item for sale on eBay? All I can see when selecting Royal Mail as the carrier is the Simple Delivery options.

My order created a label that i dont need as i already posted via Royal mail, now wrong tracking is

Hi went to get buyers address details, but somehow managed to add a label that I don't need. My buyer wanted the item quickly so I posted special delivery with Royal Mail. But label created tracking, but different number, I have added the second trac...

Simple Delivery Label management.

Cn the bright spark at Ebay tell me how I can remove the MARKETPLACE SELLER in bold letters printed on every label. I really want my items to get to the buyers, and this is just crazy to tell the world what it is. Secondly how do I use all four label...

How long can a sale be held unpaid?

I have made a sale by auction and I have been in contact with the buyer and agreed that they can pay 2 weeks after the auction ended. Will the sale be cancelled automatically for non payment at a set point or do I have to initiate it? If it is cancel...

Unable to print prepaid label or get QR code

Unable to print prepaid label or get QR code to post sold item. When I click through the button is greyed out and it says no postage service available. The buyers name and given name at the delivery address is different. Not sure if this is the cause...

Only half my money credited by Ebay

Hi - advice. /guidance needed: Ive sold a bike for £60. Collection only, all went well, code scanned etc. Fees were charged - approx £6So Iw as due 54. But eBay has only paid me £30. A month on and my account credit is zero. How do I get paid all Im ...

I've got an offer accepted but when I checkout, the item is gone.

As per the title

Closed a return request by mistake

Closed a return request by mistake due to adding the wrong tracking number, closed the request to open a new one and to add correct tracking number, eBay will not allow me to open a new return request