I have recently received an order for 5 items. Ebay app would not let me combine the items so they would go under one postage cost. It ended up with 2 items being on 1 postage label. 1 item on another postage label and 2 items currently sat there saying items are overdue. I have tried to contact Ebay to sort out the confusion with this order. I do think the buyer like me is not very savvy with Ebay. She has been very understanding. The buyer paid for 5 items and 5 lots of postage so I refunded her £8. She is happy with her items but she is struggling to put items received on final 2 items.
Can anyone please advise how I can sort this out?
I am thinking going forward I offer free postage and put the costs of postage £2.94 onto the items I sell.
Please help x x x
