Member To Member Support

eBay UK Private Seller now being forced to have Returns Policy - is anyone else?

Hello all, I am an eBay UK Private Seller, and have had an account for many years, used for both buying and selling personal items. As a Private Seller, I am not obliged to offer a Return unless the item is not as described/pictured. Since early Nove...

eBay requested seller to dispose ifya damaged item after refunding them?

An item I sold arrived damaged and a return request was made. eBay refunded buyer but they did not return it. After two weeks I requested a tracking number and the seller messaged to say that eBay requested they disposed of the item. This seems unlik...

Buyer

Hi , I require assistance regarding a buyer who claims not to have received a parcel, despite tracking indicating it was delivered directly to them. The buyer suggests a neighbor may have taken it and is now requesting a refund.

Resolved! Buyer doesn't confirm the order delivery

The buyer received the order more than 2 weeks ago because I have proof, even with pictures, from the delivery company and he does not confirm that the order has reached him.What can i do ?

Refund for return

I sold an item and upon delivery buyer requires red a refund because it didn’t fit. I declined because they knew the size but it turned out I made a mistake so I opted to refund for return. EBay has sent the refund but the buyer has gone quiet and wo...

user sending stupid and threatening messages

i was messaged 2 weeks ago regarding a listing, then the person messed me about and sent a few stupid messages,the last message said, there will be trouble.not sure how to deal with this.

Order cancellation

I just received a cancellation request and accepted it. The money for the order wasn't in my eBay balance yet and still isn't. I had some money in my eBay balance from another sale and now after accepting the cancelation request my balance is at zero...

Buyers who misuse returns policy .

My buyer claims the item is worn,not new and smells. In the email from the buyer she admitted it was in excellent condition. I did not claim it was new, it has been returned washed and the waterproofing has been affected.Is there anything I can do or...

why does eBay needs our national insurance number for the HMRC

If anyone got email from eBay regarding there’s limits is coming up £1.740 and eBay wants our national insurance number too look into our private information to give too HMRC what we sell on eBay and only selling clothes not wanted anymore and I been...

had 2 separate buyers now offer me same amount for my watch only to let their offers expire without

paying - the first one I had to wait the full 4 days for them to pay and they didnt pay, and the second one , I accepted and they still haven't paid after 2 full days / their offer also now expired?

Broken after wear

I sold a pair of shoes on Oct 11th, they were received and feedback left etc now the buyer has contacted me to say the shoes have broken. What do I do?

Resolved! Overseas purchase shipping to Uk address

Hello,I recently sold an item that was available using the simple delivery method for what I believe to be UK only. I didn’t offer to ship outwith.The buyer is located in Japan and is providing a UK Business address that having searched seems to have...

Complain

I recently bought oven last 3 days and now price dropped by more than £9 so if the dropped price not refunded I will return the item and may ordered again

Resolved! i sold in item on the 15th October as a private seller. the buyer has requested a refund

i am asking for information and help on this as the buyer has been using the item and damaged/ broken now stating there unable to return the item. What is the best way to handle this as a private seller

Options when you believe a buyer is lying about a defective item

I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...

Resolved! Buyer retaliation to cancelled order due to non payment

Hi. I cancelled an item someone purchased from me as they hadn’t paid after the 4 day window and had not responded to a message, but they’ve now gone ahead and placed bids on multiple of my items. How can I get these removed as I don’t believe they h...

Trading card - Buyer sending a different card back

I have recently sold a high end pokemon card and the customer has come back to me to say theres a big scratch on it. I have checked the listing photos and no such scratch appeared on mine... he has requested a refund and I dont know where I stand on ...

No protection against loss after using "Simple Delivery"

Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...

Resolved! Buyer bought item for a third party, who said it was damaged

I sold a clock it was delivered and Ebay paid into my account. Then yesterday I received a message from buyer, it seems he was buying on behalf of a third party and when the third party had opened the parcel found the clock damaged. Ebay also message...

Didn’t receive item yet but order is done

Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.

G star raw jacket i sent to buyer

I sent my g star raw jacket last Wednesday from Liverpool. First class tracking, sent the buyer pics of the parcel and proof of receipt of the tracking and he has been given a refund???? really!!! get this sorted or I take all my items down 郎郎郎郎

Collection codes

Evening, buyer has collected item from myself but didn't supply me with the collection code. What can I do?

Empty package, Buyer has raised Missing Parts/Pieces Return

Buyer received an open and empty package from me and has raised a Return citing Missing Parts or Pieces. I asked him to select something more like real life (like damaged, missing, etc.) but he said he didn't have that option? I've now got an open re...

buyer offer

I have 2 items on buy it now that I have not clicked the allow offers but the buyer has sent me an offer anyway, how is this possible?

Negative Feedback Removal Request Failed

I have sold over 200 units of a plug. A customer complained that the plug was loose, and I offered a full refund even if he return the product even in used condition. The customer responded rudely and stated they had thrown the item away, despite the...

Resolved! Buyer mistakes size, am i liable

My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...

Buyer has both the product and the money.

Hi,I sold an item on eBay, I was unsure of the address. I asked the buyer to confirm address, the buyer did not reply. The buyer asked eBay to step in that the item has not been received.I then told the buyer I had sent several messages asking the bu...

Lost Item In Transit / eBay Postage Insurance?

Hi, eBay emailed telling my that my buyer has been refunded because the item was lost in transit. Should I receive reimbursement from eBay insurance as I used their simple postage option?

Buyer refund dispute

I've been ripped off by a con merchant who recieved my items then claimed a full refund lying that they are damaged goods. He now has my items free. How is this even possible?

Where's my fee credit?

Hi,I'm trying to chase up my "fee credit" (compensation) for a parcel I sold which was lost by simple delivery (evri). The buyer opened a case, I issued a refund....I've been going round in circles for ages. I used Resolver in the end with Evri, who ...

Sale of a bed with a reserve

I have recently sold a bed where I listed the item with a reserve of £199. The item has sold for £50 .... How can this happen?

Item send and buyer received it damaged.

I sent parcel and it was received damaged. Item was very well packed. I used ebay simple delivery. Buyer is sympathetic over situation. So what happens now ? As its not my fault or his what the next step ? Thank you.

Do I HAVE to accept a return?

Hi. I sold a pair of frilly pants to a buyer. They were listed size small. The label in the pictures said small. I took a photo of my hand placed over them for scale. The listing said they were oversized cosplay style. They still have a 24" waist. Th...

Parcel

No parcel says order expired after my purchase and haven't been refunded and been ignored for days by Ebay

Resolved! Returned item has been worn and had the tag cut off

Hi, I sold a gold pendant and chain recently at a reduced price to the buyer with a 14 day returns policy.The buyer complained soon after receiving it for "not as described" and said they would return it for a refund.It has been more than 14 days bef...

Resolved! A buyer is not happy with purchase saying no provide good enough photos to show the item.

A buyer bought a cup and saucer from me which was made pre 1991. They bought it pretty quickly and says they read my description at the time but that "These defects were not mentioned in the description and were not visible on the photos" it is being...

Seller cancelled my purchase and I lost money from hiring a man with a van

I bought a sofa from a seller. I paid for a man/van to collect. Two days before the pick up date, the seller e mailed me saying there were marks on the sofa, which he had not mentioned before, as he had listed the sofa as 'barely used'. I asked for a...

HELP

I CANNOT GET HOLD OF ANYONE TO SPEAK TO. SO SICK OF CHAT BOT BS. So Evri lost an item that was sent in October. I had to refund the customer. Now I cannot even track it. It doesn't exist.How to I get my money back?

Hi i just accepted a counter offer from a buyer and accepted, is there anything else i need to do?

Feedback

I sold on eBay over a year Always receiving excellent feedback Until I sold my campervan The buyer ran off with the van without paying The police were obviously brought inAnd eventually I got my money He left me terrible up setting feedback I left eB...

New buyer, from Mexico, purchased an expensive item. Should i cancel?

Hi, just had a buyer ftom Mexico purchase an item from me for £300. But they have 0 feedback and joined just a few days ago.Ive read about issues with them making claims such as "doesnt match description" then recieving high postage return costs etc....

Buyers who blackmail seller into a refund

There is a long established principle of English law called caveat emptor or ‘buyer beware’. When an item is clearly displayed the buyer must take their own advice on a purchase. EBay allows Q and A’s prior to a purchase.Unless this platform enforces...

Resolved! Selling protection

I am sick of buyers abusing the "item not as described" policy. Just had a coat returned which was perfectly fine when i posted it and is now damaged. Had to issue full refund and no protection for sellers from Ebay. Its not the first time its happen...

'Simple delivery' forced to use DHL for large package fiasco

I've only sold two things this year on eBay and both I've had to cancel now due to simple delivery.The first time no drop-off point would accept a large parcel and I had to drive around looking for a place that would accept it, even through eBay gave...

Confused about verification

Hello can anybody offer advice with this watch sell please. I advertised a watch on Ebay, a day later it was purchased but the buyer emailed would I send a video so he could check the watch was authentic and he would send his email address. I heard n...

Lack of support for sellers

I’ve just had an awful experience I sold something that was completely smashed in transit as a seller it was put in a sturdy box bubble wrapped to within a mm of the boxes life..Yet Evri did their usual dropping it from a great height. The buyer cont...

Buyer won’t verify collection

I forgot to scan the qr code and now the buyer won’t send me the verification code. Is there anything I can do? You can see in our message exchange he did collect as he tells me he arrived.

Two items posted together - buyer claims only one received, then after case closed, opens another !

Apologies for the long post/ slight rant. I am so frustrated and annoyed at the moment I run a small one person registered business. A buyer recently bought two items on a Friday, under separate orders. I messaged her that evening, advised that I wou...

Payment on hold, no collection code given

I have a payment on hold while waiting for a collection code from the buyer. They haven’t responded to repeated emails. Where or who can I complain to on eBay?

Sale code

I scanned my buyers QR code when she collected my item. It took me to an ebay page which said sale completed, I did not write down the 6 digit number. I now realise that for ebay to pay me I need this number so what do I do? I have contacted the buye...

Resolved! Buyer changed mind again and again

Hi everyone, I need some advice, please. A buyer purchased my item yesterday. Today, after I had already paid for the postage, they requested to cancel the purchase. I accepted their cancellation request and cancelled the postage label. As a courtesy...

not my photo on listing

I recently listed an item and had an offer. But when I re-checked my listing I noticed an extra photo after mine. I do not own this item, I have no photo of it to even upload, I have no clue where it came from (or when, as it was not on my initial li...

Request for Final Review – Long-Time Seller Account Restricted Due to Unavoidable Circumstances

Hello eBay Community,I’ve been an eBay member since 2012 with over 900 positive feedbacks and a long history of honest selling. Unfortunately, in October, my account “sehar_2012” was permanently restricted from selling after some temporary issues.Dur...

Resolved! Ebay lost my watchers

I sold a 'collection only' item. 2 hours later the buyer cancelled and eBay relisted the item.Prior to sale I had over 20 views and 14 watchers.When relisted those existing views and watchers disappeared and I had to start again.Why isn't a relisted ...

Resolved! Special Delivery Parcel Stuck At A Depot

Hi. I've sent a package via RM recently and it's stuck at a depot for 6 days. The buyer hasn't opened a case yet, but if he/she chooses to open an INR case, where do I stand? Thanks!

Resolved! Buyer Turned Up To Collect Without Code Then Left - What Next?

I sold a chair on EBay and the buyer has been difficult about collection, initially only wanting to collect at short notice on the only morning in the whole week that I already told them I wasn't available. They said they were too busy to collect it ...

Payment taken after auction closed

Hi Paid for a large item earlier and contacted the seller to arrange collection. He says he closed the auction some time ago as there was no interest. How can I claim a refund?

Negative feedback left incorrectly, ebay won't remove it

seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...

Buyer false claims

The buyer opened a return saying the packaging was damaged, but I clearly described that in the listing. Now they’re falsely claiming the Dyson hairdryer is fake. It’s authentic, and . I’d like eBay to review this before any refund is processed.” Als...

Ebay ring back 2

So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...

Buyer with no feedback and a member for less than a month... I dont want to proceed with the sale

For context I sell pokemon cards, a member has brought two cards which is great. The issue I have is that the member has 0 feedback and has only been a member of ebay for a month. Because of the well known pokemon card scams I dont wish to proceed wi...

Returned item smells

I accepted a return as the item had a tiny hole (large hole according to buyer, but that's not my point). Received item back but it smells of body odour! What do I do? If I report the buyer, can she see the report as this does seem to be a sensitive ...

Repeated Ghost Buyers on Vehicle Listings – eBay System Being Abused

Hi everyone, I've been an eBay member for over 21 years now and this is the first time I've written on here, I’ve now had this happen three times in a row selling my old 2003 Toyota Hilux (£2-3k) on eBay Motors. Buyers have been making offer, then co...

Non payment

Has anyone else been finding that an increasing number of people bid on items then don’t pay or even bother to request a cancellation

Simple Delivery for gold jewellery?

Hello - I used to sell professionally (many years ago) and a lot of things have changed - when I listed my items last week, I offered them under 'Vintage jewellery' as I always have as they are considered vintage but they are 9ct gold. I have never s...

Potential scammer?

Hello everyone. I would like some advice on the following issue I am dealing with. I sold some earrings and the tracking confirms they were delivered earlier today. However, I received a message from the buyer claiming they have been "stolen" and rep...

Non payers

6 times now I've not been paid after my auction has ended. Why won't eBay punish these time wasters ???

Is it ok to sell a empty mobile phone box, and should I block out the IMEI numbers?

Basically, my old phone broke. So I sent it off to my insurer to repair, but I didn't send it in the original box because of fear I wouldn't get the original box back if they did send it back. Anyway, they couldn't repair said phone, so they replaced...

Faulty lock

Hello. I recently purchased a door lock that within a week of fitting jammed.This incurred a £150 locksmith bill just to remove the faulty lock to gain access to the property. Can I claim for the £150 locksmith bill in addition to a refund?

UPS Major Issues. Do NOT ship to the US

If you sell to the US, I would strongly recommend that you desist from doing so. I have had wonderful experiences selling to the Americans over the years, but these latest tariffs have created a nightmare. I sold and shipped a WATCH, via UPS, (the ON...

Buyer problem

Hello I dont know what I am doing or how I get this item returned to me as I have no address from buyer for it to be picked up. The item was perfect until picked up by an elderly gentleman in a small car full of tools and rubbish, he tried dragging i...

Return requested without proof of damage

A buyer purchased a new pair of boots from me and opened a case as the heels apparently disintegrated when wearing them. They uploaded one of my photos from the listing but no photos of the damage. I messaged them requesting they send me photos of th...

Buyer cancelled order as 'wrong payment information '

New seller here.... I sold a lense, buyer cancelled order after 4 days listing reason, 'wrong payment information '. I then cancelled order and RELISTED the item, but, what does it mean, wrong payment info? He came up with couple of excuses before he...

Ask ebay for Help problem?

Ask ebay for Help doesn't seem to be working. I just click on it and it disappears. Is this normal? I'm sure it never did this before.

Buyer saying not received but post office website says delivered

I Sent my parcel to the buyer 26 days ago according to the post office website it was delivered Buyer saying he never received but I have proof they received it

Item refunded due to Evri stating item lost

Item refunded due to Evri stating item lostItem del.after refund given. Proof of del. givenBuyer not responding to messages thro' Ebay

Refusing credit card as id

eBay will not except credit card as I’d this time

Sold item buyer paid,money on hold awaiting code when collected.havent got code

Sold item buyer has aparently paid ebay got my money.i should have scanned a code when collected but it was collected by parcelforce and not buyer so im now out of pocket totaly because no item and no way of getting cash.Ebay no help and hard to cont...

Counterfeit items

I believe that EBay is complicit in selling counterfeit goods. Ebay thinks that when buyers receive a refund that the problem is solved.Many buyers will not recognise that an item is fake.Ebay takes honest feedback in regards to counterfeit items at ...

Overpaying

I advertised a computer for £299 B.I.N, I was strangely offered £300 which I accepted, th sale went through and eBay said they’ve paid, and have sent me the tracking QR code to get it sent off. I can’t really understand why they would offer more that...

Potential buyer wants to test item

I have listed an amp ( collection only ) which am unable to test myself. A potential buyer has asked if they can come test it before buying. I think this is fair enough but eBay does not allow me to give out my details.Is there no way this can be don...

Buyer kept both the item and the refund – no seller protection and no clear response from eBay

Hi everyone, I hope someone here can help or share similar experience, because I’m completely stuck, and eBay Customer Service keeps replying with the same copy-paste answers. I sold a set of electronic parts worth several thousand pounds, all clearl...

Formal Complaint Email (to eBay UK Community / VeRO team)

Dear eBay UK Community Team,I am writing to formally raise a concern regarding the handling of intellectual property (IP) infringement reports under the VeRO (Verified Rights Owner) program.Over the past several weeks, I have identified multiple eBay...

Item posted to wrong address and subsequently stolen

I sold an item and posted via royal mail.Unfortunately by mistake I used a previous QR code and the parcel went to the address I'd sold an item to the previous week.I only found out when I tracked the delivery and saw the photo of the parcel left in ...

no protection for sellers when buyer claims refund through payment institute

we sold an engine to customer customer states wrong item sent correct item sent ebay says send return label engine comes back not fixed to the pallet smashed up payments on hold for upto 8 weeks ebay states nothing we can do as its in the hand of the...

Seller Protection

Subject: Follow-up Complaint Regarding Order No. 06-13617-16372Dear eBay Support Team,Good evening.I am writing to follow up on a complaint I submitted on October 17, 2025, regarding Order No. 06-13617-16372.The item sold was a nitro engine for a rad...

Cars

Hi guys need help looking to bid on a couple of cars it won’t let me for some reason its keeps showing up this any information on how to change this.thanks

Buyer request refund, item not returned

So I sold an item late August, with a request for a refund on the last day of the return window, of which I offered a discount (subsequently rejected) so reluctantly offered a refund on the 6th October, giving a returns label. The item had been marke...

Shipping info

Dear Sirs,You need to adapt to the present shipping-realities.You will not pay me until you have proof of delivery, which is a very good arrangement for the buyer.As a seller I also need security. Good shipping agents like GLS gives me that security,...

Sellers Shouldn't Have to Pay Return Postage for Buyer Mistakes

I’d like to raise a concern regarding the current return postage policy for items returned due to buyer error—specifically when a customer changes their mind or orders by mistake.As a small business, I take great care in accurately describing, photog...

Unsure if I can cancel a sale

I put an item up for sale which had 2 stipulations in the description.. 1 was that the buyers account must not be new and have at at least a rating of 25 and the 2nd was that no forward shipping addresses as I would only sell to a UK account. The buy...

Ebay refusing to give me money for an item confirmed delivered £120!

Sold an item £120 inc postage £105 to me£15 to ebay to cover the postage costs I booked delivery using eBays supposedly easy pre book systemThe courier never arrived to collect my buyer was upseteBay refused to rebook the courier eBay told me to rect...

Buyers not responding

Since ebay have changed their transaction process it just seems to favour buyers (not including the free listing of items and the buyers protection fee). I have had multiple issues with buyers winning auctions and then just not responding at all, so ...

Sold as described… buyer error want to return at my cost

So I sold a car part , description says 2013 guy bought it for a 2016 and says it’s wrong one and want to return at my expense doesn’t seem to be an option to refuse

deductions from sales

I list my items with Best Offer. Recently accepted Best offers and noticed there were deductions from my accepted 25.00 My final price gave me £23.28 Cant find anything about this deduction from the Ebay pages. Help please

Selling

Hi please I want to know if selling Roblox in game items is allowed and if it is how do I sell them

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times.

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times. Royal Mail states items delivered. Buyers leaving positive feedback for items. eBay stating packages not delivered.

Unhappy buyer

I recently sold a item that was listed as untested, I took photos of all the pieces that were included and clearly stated in the description I wasn’t sure if it worked fully and would be a good project for someone or for spares and repairs. The buyer...

Aggressive Buyer

I was left very distressed by a 'buyer' who came to my home.. I reported her to Ebay immediately - after a very long online chat, after me making it clear I would not be issuing a refund, as she was abusing the refund policy, Ebay said I would not be...

Buyer wont return item

so I sold a coat the buyer said they wanted a refund because it didnt fit even though im not responsible for the size of their body or how big river island make coats I wasnt sure what to do so I rang ebay they advised me to send a return label to th...

'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

restricted from selling

Help! !My eBay account has been permanently suspended, but I haven’t done anything unusual. The customer service team couldn’t provide any specific reasons when I inquired. Does anyone know how to contact an eBay UK account manager? I really need hel...

Below Standard Seller Due to Defects - Appeal denied despite Mitigating Circumstances

Hi allTo give some background - my seller rating has recently dropped to below standard - this was due to me dispatching 60x auction items 2 days late... I had 60x auctions all individually ending on a Sunday evening - but they were unfortunately not...

Resolved! Bought a new phone. Arrived with box open. Security tags broken. Sold as a brand new phone? Con

Hi I've bought a brand new phone as advertised.It arrived today . Security tags on the box , opened both ends. Is this a new phone? It's second hand surely? The seller claims it's new but says " customs opened it , " but there is no customs paperwork...

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

Evri not collecting from locker

I sent two packages by an Evri locker . After now 14 days it is still showing in locker . I have tried the automated system. Still no replies email or phone. Also the locker is no longer showing on their website. Packlink has raised a dispute. But if...

Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. The same seller currently has multiple active listings using the exact same ph...

Buyer questioning item is genuine

What do you do if a buyer is questioning that my item that they have received is not genuine. It is genuine.

Missing item via DPD

Hi thereI sold a pair of Gucci trainers and sent them off for authenticity via DPD via eBay. I dropped off to the shop, got a receipt. DPD have now cancelled the ticket as the parcel wasn't there to be picked up so obviously been stolen from the shop...

Collection

hello, somebody is interested in purchasing my item and I want them to pick it up so they can check and confirm everything is working properly before proceeding. So how do I inform ebay if the collection went through successfully? I want the client t...

Collected Items - Refunded

This is my first time having a seller collect an item, and it will 100% be my last!I sold a Herman Miller Chair on here, and after the chair was collected, the seller started a dispute, saying it had not been delivered.While I was working away, and h...

Hi I just sold and item and got £6 of it but item is £12 and customer wants refund

Just sold £12 item and got £6 of it. And customer wants to get refund. how am I gonna my £6 from ebay

Authenticity Mistake?

So i sold a pair of dior b30s for 120, they went to the authenticator and didnt pass - thats fine. When i recieved them back from ebay i got a pair of dusty beaten shoes that i have no clue what they even are. There is no report button or anything wh...

return not sent

i sold a steering wheel to a man and it reached his house on friday october 3rd. he said it didn’t work so i paid him the refund of £75 and paid the £9 delivery fee. i’ve reached out 4 times since then and he’s ghosting me and not replying. what can ...

Email Address

Does Ebay have an email address, to ask questions?It is a complicated situation.Much easier to write than phone.

Buyers Protection Fee

Can someone help me out here, I was given to understand by ebay that the Buyers Protection Fee was paid by the buyer. Recently when an offer price is made say £20.00, the offer now reads "you will receive £16.62 , Buyers Protection Fee included" whic...

Restricted Account & Out Of Pocket 2 Items + No Funds

I am reaching out to highlight a serious and deeply concerning issue I’ve encountered with eBay’s “Simple Delivery” service, which has not only resulted in a financial loss but also the unjust restriction of my account without any transparency or due...

Resolved! buyer saying that their item was received damaged but I'm not sure a pet chewed it

I received message from a buyer saying that their item was received damaged, so I asked for photos and they seemed reluctant to send me any. After a few messages they finally sent me pictures I can’t but help think this has been chewed by a pet, do I...

Payout on hold taking longer to verify account

I have received my selling amount to eBay balance but account verification for payout taking more than 4 days. Why eBay has this process to hold sellers money instead they have buyer protection. Isn’t that unfair ?

Received card with positive feedback.

I posted a card to a buyer and a week later I received positive feedback. Then 2 weeks later the buyer has put a claim in saying they have not received the card ??

How to block bidders with zero% feedback?

I have had a bid on an item from a member who it says is based abroad. Their feedback is 0%, there has been no activity on their account for over a year. I have my listings set so there should be no bids from anyone whose primary address is abroad. T...

Compensation for sellers

If an item has been lost in transit (evri) and the buyer is refunded, do I get compensation as the seller for my item?

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

Dodgy buyer?

Hi everyone. I've sold a watch today for a few hundred pounds. When I've gone to start the dispatch, it says to send it to V B and then an address. I've emailed the buyer to query the name and he's told me to send it to Mr. V B. He has a feedback sco...

Resolved! Delivery

I have sold an item, delivery included, however the fee eBay suggested has fallen way short of the actual price to ship so I am going to deliver the item myself.How do I do this without leaving myself open to "item never received" issues?

Scammed by the buyer

My son sold his phone on ebay, sent it to the buyer, the buyer claims the box was empty and claimed a refund, the package in his photo was not the way the package was when sent, now the package has been sent back, empty. My son now has no phone retur...

Item not received Tracking information not available on Royal Mail website.

Item posted on 29th September 2025 by Royal Mail second class. Tracking has not updated on eBay and tracking number is not working aon royal mail’s website. Buyer contacted to say where is my item on 10th October. Post Label was bought through eBay. ...

False claim by buyer

A buyer lied that I sent the wrong item knowing fully well that is not the case yet I was not protected by eBay rather they issued a refund. I am not just a season customer I sell heavily so why will I do that when I have a business to protect yet th...

Warning to Sellers if Buyers use Simple Delivery and want to return items

I have been an eBay Seller and Buyer for 23 years. I am a private seller and over the course of the 23 years I have sold in excess of 1,000 items.I have never had a request for an item to be returned until last week. The item did not meet the buyer's...

Ebay refusing to answer

Hi, I've just sold an item, have confirmation of delivery and have received positive feedback from the buyer. Ebay still refuses to pay funds and the system shows awaiting delivery, is anyone else having this probelm, is it an ebay scam?

Buyer trying to extort money from seller

I'm really annoyed I sold an item and posted it off with Simple Delivery via Evri. As happens sometimes, tracking was hanging as "courier has parcel" for a few days and eventually the buyer sent a message telling me what the tracking says and asking ...

Resolved! Simple Delivery

I have refunded my buyer for a damaged item delivered by Evri, how do i recoup my losses?

Lost Items How to claim through Royal Mail?

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is suppos...

Resolved! Order cancelled by eBay

EBay have an issue with a buyer so cancelled their order from me. The item was already sent first class Royal Mail and I can’t stop the delivery. What is the next step as I can’t seem to get past the bot on messages

Restricted Account

My account has been randomly “seller restricted”. I asked eBay why this has happened and I was told they are not allowed to tell me. I’ve been selling on eBay for over a year and a half. I posted 2 items via locker at the same time, this was over a w...

Over seas profile, uk shipping address

Should I be concerned as the profile from the offer says Bulgaria but has a UK shipping address

Sending an item that was sold as Local Collection

Hi everyone, brand new at selling on eBay, I just wanted to ask, I’ve sold an item that was originally for Local Collection but the buyer wanted courier delivery, the sale shows in my eBay balance so the buyer has paid but how do I now show that I’ve...

Buyer didn't send enough labels or carriage

I recently sold a collection of books from the UK to Italy but the buyer only supplied one label and the weight limit turned out to be 20kg. The books weighed 28.8kg. I contacted the buyer and said they needed to supply a second label and I would (an...

International buyer but order only for UK

I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They haven’t paid and are not answering my question about where their shipping address is. It’s only been a day, am I wit...

A broken record

Hi Guys, my first time on here. A 45 record I recently sold has turned up broken, the buyer informs me. I would have used Royal mail, as at least they have 50 pounds minimum compensation.I had to use Easy delivery with a prepaid label. I'm guessing I...

Sellers fees or protection fee?

If a seller lists an item and gets the asking price, the buyer pays a protection fee. If the buyer offers a lower price it seems the seller ends up paying the protection fee. You get the offer minus the protection fee. That’s quite deceptive

slander! A customer bought 15 patterns of boot /wellie socks patterns, and 17chunky slipper socks

A customer bought 15 patterns of welly warmer socks and 17 patterns of Chunky slippers socks knitting patterns from me. I focused on copying these two patterns, along with my other sales. However, in the evening, while writing to thank my customers f...

Cancellation

I sold an item today after a 7 day auction and for a price I was happy. Within seconds, the winning bidder requested to cancel. I read the help page and it seemed I didn’t have a choice. This seems to me to be bad news for sellers on eBay and is wast...

'How much buy it now' punts

I currently have a vehicle listed spares or repairs. I have little idea of the value so it's an auction with a reserve. But I am getting continual 'how much to buy it now?' queries. What's the best way to deal with these please?

Buyer says they won't be able to receive their Evri parcel - what do I do?

So this is my third time selling on eBay, I got an Evri tracking link after using eBay simple delivery and completely forgot to write a return address on the box now the buyer is saying that they won't be able to get it at the delivery time given and...

missing parcel

how do i speak to someone from ebay ? also i sent a parcel 2 weeks ago now needing to claim i done it via the ebay simple service (or whatever it is called) so i am wondering what happens after my customer gets refunded, can i claim anything for myse...

Resolved! Tracked item states delivered by buyer says they didn't get it?

I sold an item and sent it via Ebay's tracked delivery system. The item is shown as delivered but the recipient says they didn't get and now they are raising a claim. What am I supposed to do?

Refund demanding more that what i received

Buyer complained that item was not as described (books were not in english) despite me stating multiple times and it being visible on the photos that they were not in English. But if it's an "item not as described" matter i have no say in it apparent...

Resolved! Giving a buyer my address for him to collect item and pay at point of collection

Could anybody tell me please why ebay have changed things please. I have sold quite a few items that have been collected from my address over the years and the buyer paid when they picked the item up, but for some reason i just made a sale and ebay w...

refunding "changed my mind" return , can I withold the Special delivery charge ?

Customer used "special delivery option " instead of our standard free 1st class postage ,,, Can I deduct the Special Delivery cost charged when making a refund for the "changed my mind" return?

Returns after 90 days

I want to return an item under a year warranty, but can’t receive or send details to the seller because of eBay rules, the seller wants me to return the item but cant send me the address, this is after the 90 days return policy, how do I proceed?

New buyer profile with 0 feedback for high-value item

I know this question has been asked before, but I'm selling a camera bundle for £400+. Within 10 minutes of listing the item on eBay I had an offer (full amount) from a buyer with a profile just one day old and with zero feedback. I'm based in the UK...

Compensation for broken delivery

Hi How do I go about claiming compensation for an item I sent that was damaged by Evri. The buyer has been reimbursed and I have asked eBay Customer services serval times and they tell me I don't need to do anything - but I am £80- out of pocket. I w...

Buyer has broken my golf club and now wants his money back

Hello, this is the first time I have used this help facility. I have a perfect eBay rating stretching back years. I recently sold a golf club in excellent condition. Three weeks later the buyer has contacted me and said the club has been used twice a...

EBay Authentication

I just sold an expensive jacket and it went through the Authenticity guaranteed process. The description was spot-on and there were even measurements on the jacket both width and length clearly showing with tape measures. The size Label was also is i...

Resolved! I got scammed sometime ago,

I sold a brand new phone a few years ago, got scammed, ebay refunded them the money, and I list money and new phone, it was sent recorded at that, but was thinking of selling again, but has anything changed to protect the seller, I dont want to be sc...

I have received my money on eBay

I have received my money yet on eBay

Buyer says the perfume is a fake

Hello there! I sold a perfume and today I’ve got a message from buyer that it’s a fake and request for refund. I purchased that myself from airport, so it can’t be a fake. Also sold 2 more different ones that I bought from there as well with no issue...

Resolved! Item delivered to wrong address

Hi! I've got the message that my item was delivered, but I never receved it. In the tracking history there is other address and I never asked seller to send it to other address then mine. While I was waiting for item to be delivered I already opened ...

Poor Customer Service

We recently sold an item now we list them at £45.99 (item number 306152397248) we have no idea how this buyer achieved it but he bought the roller for £15 we have never listed them for that price its way below what we pay for them. I cancelled the sa...

Resolved! New to ebay selling

So ive sold an item today printed the label and took it to the post office. The weight of my item was too heavy and the label prepaid did not work. I then paid for the item to be sent. I have messaged my buyer and sent a copy of the tracking. How wil...

Unable to contact sellers

Every time, after seeing something I like and require further info I tap the 'contact' button but all it does is take me to my messages page and in brief gives me the 'Buy it now' price of the article I'm interested in!

Item was damaged by the courier, how do I claim?

Courier (Evri) mishandled and damaged my item. It was marked as fragile yet, it arrived damaged. What are my options?

Sold a vehicle, buyer says paid with Paypal but I am still 'awaiting Payment'

I sold a vehicle, the listing said cash on collection, however the buyer used Paypal. I am still at 'Awaiting Payment' after 3 days, however the buyer has shared a screenshot, from their ebay and the vehicle is marked as Payment Pending, and is telli...

If I sell you a pre owned watch, would you expect to put a new battery in it

I have sold a preowned watch in very good condition, at much less than it's value, the buyer now says it is broken because they don't want to buy a new battery am I being unreasonable by saying no to his refund request

warning against buyer

buyer from Redcar, United Kingdom: He buys on eBay and then even picks up the items himself, only he has some excuses not to share the code. He's a very smiling, polite, and trustworthy scammer. Once you do business with him, you're left with a long ...

Item Damaged By Courier - How do I claim my costs for damaged item?

I have sold an item on eBay. The item left me in very good condition and well packed.On receiving the item, the customer complained that it was damaged. Backed up by pictures.Looking at the damage, it could have ONLY been done by the couriers. Slammi...

Evri Damaaged Parcel

I am an ebay seller and EVRI damaged my parcel in transit. I have refunded my buyer but now am out of pocket for the item and delivery fees. How do I claim a refund with Evri. All the information on their website is for buyers who's parcel hasn't arr...

Parcel is missing.

Please help!!!Evri driver apparently delivered my parcel to an unknown Parcelshop, completely different from the nominated CollectionPlus that was clearly stated on the parcel. The parcel cannot be located. EBAY is avoiding dealing with the matter, s...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Resolved! postage labels

I offer free postage. A buyer has bought two of my items so I can put both into one parcel and it's still a small parcel. If I use just one label that eBay has provided, how will tracking work? Will just one of the items be tracked? Thank you for any...

Ebay Simple Delivery refunded for damaged item from my sellers balance

I recently sold an item using Ebays simple delivery. Unfortunately it got damaged whilst with royal mail and when the buyer sent me a message ebay intervened saying they would handle it and issue a refund. I have found that this refund has come out o...

Resolved! I recently accepted an offer .

I recently accepted an offer for an item I had listed. , of £15. however, I was not paid the £15 - there was a deduction, any help please?

Ended listing still counts toward my monthly selling allowance

Hi everyone, I recently had a listing removed under the counterfeit item policy. I filed an appeal, but unfortunately it was rejected. To avoid issues, I went ahead and ended the listing completely. The problem is that even though I now have zero act...

Resolved! item broken upon delivery

I recently sold an item and the buyer has informed me that it arrived damaged. They have provided photos showing the item broken upon delivery.The item was shipped securely and in good condition from my side. It seems the damage occurred during trans...

Auction winner wishing to cancel.

Hi, the winner and multiple bidder, on my vehicle auction has requested to cancel their purchase, the reason given was purchased in error. This person has placed multiple bids in order to reach the previous bidders maximum. Then, shortly after the au...

Buyers Cancelling High Value Orders

Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...

Buyer paid then immediately cancelled. My eBay balance paid them back. When do I get my money back?

Basically that's it. I accepted the cancellation expecting I wouldn't get his money and he couldn't get mine but it appears he's been refunded from my ebay balance and my funds from him are 'pending. Great. When do I get my balance back?Thanks

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Non payment by buyers with zero feedback.

I have been selling on eBay for more many years. Almost 100% of buyers have paid and been satisfied. For one particular item however, I have sold 3 times, all to buyers with no feedback, none have paid and I have had to cancel. Some of the buyers are...

Not being paid correctly by Ebay

I was ment to received a Net payment of £50 and eBay only sent me £37.28 , I read through all the charges and it states Net payment I’ll receive is £50 from £59 sale

Item395404319672

Hi this item states it has a 10 year warranty is this correct

Meta Quest warning

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...

Successful Bidder cancels order

Hello everyone,I sold a phone last Saturday, to the highest bidder, of about 30 bids, only for them to cancel on the Sunday morning, stating they got a better offer! I did not accept the cancellation reason! What happens next?

Resolved! Possible scam purchase from overseas

Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...

Buyer has not received item

Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...

Payment for sold auction 35mm colour slides

Ebay have held up payment for my slides sold on auction since 10 August.They were sent by Royal Mail without tracking.How can I prove delivery.Why cannot ebay contact my buyers to establish the facts.This no-payment is bordering on fraud.I demand imm...

Buyer thought item was different colour. EBay accepted their reason under Money Back Guarantee?!

Long story short, I sold a hoodie on eBay and listed the colour (navy blue) in the item specific and listing description. The buyer filed a case under eBay’s Money Back Guarantee saying they thought they were buying a black hoodie and not blue and cl...

EBay refunded buyer

A buyer opened a case for item for received but I haven’t received my item back but they’ve been refunded

My Buyer only received 1 of the 3 Items I sent via DHL, as package looks to have been opened

I sent 3 large items that were all packed individually but then taped together using gaffer tape. The buyer has now received the package after having to wait 2 weeks with DHL, and from the pictures he has sent it looks like the bottom 2 items have be...

Resolved! Buyer didn't pay

I accepted a counter offer from a buyer and a day later a message stating they'd pay that day but wanted me to confirm it was a genuine item, to which I replied. No payment was received and I was told I had to wait 4 days to cancel and put a strike a...

How do you mark a sold item as collected when it is collected by a courier?

I have sold an item and the buyer has arranged a courier to collect it. I've only sold 1 thing under this system before and they had a QR code for me to scan. Obviously this time I won't have that. The buyer says he will send me a code once he receiv...

Somebody has just bought 5 items from me using 5 different usernames, all with zero feedback.

All usernames are similar, and the buyer of each item has the same name. All usernames have zero feedback. What do I need to be wary of here? Help appreciated! Thanks

Buyer has reported to me item was missing from parcel when received, how do I deal with this?

Hi,First time a buyer has reported a item was missing/stolen from the parcel I sent to themI got proof of me packaging the item in a sealed envelope and proof of sending it in the post office (receiept)The buyer messaged me stating it was missing fro...

Buyer wanting refund

I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for...

Buyer opened a case for goods not matching description

I recently sold a watch with the Ebay Authenticity Guarantee, the buyer paid immediately the offer was accepted. I sent it to the authenticators, they completed their checks it and sent it on to the buyer. He received it four days later then immediat...

Does anyone else think Ebay is failing ?

Sales are down , charges are up. It is not a combination that works for me . Any alternatives out there ?Chris

Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

return rules

Hi to every one i recently sold a mobile phone as spares or repair (z flip fold )listed as not working with no return accepted , in the description i mentioned in the best way the problems and also metioned that the screen was not damaged as been use...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...