Member To Member Support

Resolved! Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Views Counter

My view counters on my items of sale don’t seem to be working? Anyone else had this problem?

How can l change delivery method after label already allocated

As a seller, my buyer paid for a Simple delivery label. Unfortunately, the cost paid was deemed insufficient, as box was larger than expected, when l took it to my local post office. I then paid for postage and have tracking details, but unable to ch...

Collection point needs barcode or collection code eg FM/MGQX855

Collection point needs barcode or collection code eg FM/MG0QX855 (example from Dec 2024!!) Collection point will NOT release without this!!!

Seller removed from Ebay

Hi I had an order go through but then EBay didn’t like the sellers profile so deleted it. Now I have no way to contact the seller to see if the item will actually arrive. Do I have to wait until the expected delivery time before asking for a refund?

Ebay Returns Issue

a few weeks ago I bought a copy of pokemon emerald on ebay, it was sent to the wrong address, and I had to retrieve it. When I opened it there was nothing in the parcel and I'm pretty sure it was a scam. I opened a case and seller accpeted returns, I...

Item not received.Tracking number stated “delivered”

Item not received. Tracking number stated “delivered “ with a picture which doesn’t reflect my addre

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Evri Parcel Lockers

Anyone else having issues with posting using parcel lockers? I've used the quad lockers for Royal Mail with no problems. But I currently have two Evri parcels that I dropped off in different quad lockers - one has been in the locker since Saturday (a...

eBay Executive team extorting me for my Biometric data and stealing from me

i have been a customer - both buyer and seller on eBay for 23 years. Since 19th April eBay’s Executive Escalations Team have consistently extorted me for my biometric data to access my account which has always been in exceptional standing. I have nev...

Changing reason for refund

Hello, I started my return for a return of a damaged item but it’s put the reason as found better price! I can’t change it to the correct reason although I haven’t submitted it yet.

item broken upon delivery

I recently sold an item and the buyer has informed me that it arrived damaged. They have provided photos showing the item broken upon delivery.The item was shipped securely and in good condition from my side. It seems the damage occurred during trans...

Selling views

I have 4 items for sale but I don't have any views

Postage - buyer pays?

I advertised my items "buyer pays" but I still had to pay for the postage. How do I get a refund for what I spent?

Resolved! How can we amend tracking number of return shipping label?

The seller kindly offered full refund due to unexpected malfunction of item I bought and eBay generated a return shipping label. Actual weight of the parcel is beyond 5kg that is the max of the label. The seller kindly arranged another shipping label...

Stuff arrives I haven’t ordered.

Since I ordered a tatty old leather jacket on eBay I’ve been receiving deliveries of old, tatty clothing. There’s no senders address on it no return address in fact, no paperwork at all. Whats going on ? Is this part of a scam I need to be aware of?

Seller requested to return item

Iv e sold an item and all the photos showed exactly how the item was and it was new and all in the box. Only opened the box to check everything before selling now the buyer has sent me photos of the item scratched and wants a return but it was not li...

Item sold onto a third person then damaged

I sold an item on the 24th August two days ago I received a return request from the buyer. They had sold the item on to a third person and that person has damaged the item and returned it to the first buyer. The first buyer wants to return it to me a...

Getting a return label from a customervwho wants to return an item

A customer wants to return an item I sold. How do I get a return label to him

Underpaid my sales

First two sales were £75 and £25. Less their charges, about £15, they paid me £16 and £25. Not anything like my sales, after charges I should have about £85 not £41 !Both sales show as completed, any ideas. I have emailed eBay but no reply yet

Item received and also refunded

My customer received their Item, albeit a little late. But they also claimed a refund, which they now have. The customer has provided me with evidence of the item received. How do I now get eBay to pay me for the item?

Acknowledging Receipt of Goods

I recently bought some items and collected them. So that the vendor can get paid I must confirm through ebay that I collected the goods. I have tried without success to figure how to to do this. Please advise.

Resolved! Good 'Til Cancelled stopping auto relisted

Hi I don't want my listing to relisted when the fixed price listing end, i know its Good 'Til Cancelled but do i have to wait until every listing time is up, or is there a setting i can change so after the time on each listing is up it will end. any ...

Resolved! EVRI - how to contact them?

Parcel not delivered and EVRI not responding, so we dont know where the parcel is located.Lousy delivery service, how do I get in contact and speak with a HUMAN?

23mm Sewer Inspection Camera Head Professional IP68 Waterproof Pipe Drain Endosc

Hi, I sold my item 23mm Sewer Inspection Camera Head Professional IP68 Waterproof Pipe Drain Endosc, but the buyer decided that he wants to return it. I confirmed the return and refund and payed for the return postage. Some time later, the buyer aske...

Pre Printed labels

Hi, does anyone know when setting up a listing to sell an item, Can you select an option for royal mail to bring along a pre-printed label when they collect the parcel.I know you can do this if you book direct with Royal mail but is it an option that...

selling

Why are none of my items that I am selling not showing in searches even when promoted? I can search on different accounts and not find a single one of my listings

Business acoount change

How do I change from a business account to a personal account?

Problem accessing outstanding payment balance

hi has anybody had a problem accessing their outstanding payments balance. I had no problem transferring my balance to my bank account. It asked me to confirm my identity as normal which I did it then just went round in a circle and took me back to c...

Return

Hello Iv spoken. To ninja to return my ninja wood fire as it broken and I have a year garentee with this product but the return window is closed

global shipping

Global shipping set up for all listings ,but when someone bids and goes to pay ,a message keeps coming up that postage hasn't been set up ,on double checking the global shipping is in all listings and this is happening frequently so is this another g...

Buyer thought item was different colour. EBay accepted their reason under Money Back Guarantee?!

Long story short, I sold a hoodie on eBay and listed the colour (navy blue) in the item specific and listing description. The buyer filed a case under eBay’s Money Back Guarantee saying they thought they were buying a black hoodie and not blue and cl...

ebay chat

i want to chat online with ebay but no answer i don't know where is the problem please help

How the warranty works?

I purchased electric item within 4 month is broken, the seller not responding. How does it work for warranty anyone know? thanks

I cannot type or choose anything on Live chat

I have been unable to messsage live chat , it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue and unfortunately there wasn’t a solution. Surely by now a massive company...

Postage label paid and used by accident

This message is about item number 267401582779, I did not intend to use the postal method as set and did not realise that by printing a postage label it would automatically invoke a charge and set the collection and delivery process in motion. The re...

Buyers Cancelling High Value Orders

Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...

Adding tracking number

Need help adding a tracking number to a sale but I didn’t get a label from eBay

EBay refunded buyer

A buyer opened a case for item for received but I haven’t received my item back but they’ve been refunded

My Buyer only received 1 of the 3 Items I sent via DHL, as package looks to have been opened

I sent 3 large items that were all packed individually but then taped together using gaffer tape. The buyer has now received the package after having to wait 2 weeks with DHL, and from the pictures he has sent it looks like the bottom 2 items have be...

Resolved! Receiving from abroad that is damaged, I paid custom's charges

I bought a item from Germany that was £218.74 that was damaged and parts was missing, the item is no good as is, I plan to return the item, I cant see a problem returning, the issue I have is I had to pay custom charge of £75.42 To royal mail before ...

Ability of Evri Couriers to actually deliver parcels to the correct. address

Thought I should just post a warning to all sellers who use EVRI as a courier service. In our part of Nottinghamshire the couriers simply dump parcels on the grass verge within a 100 metres of a property, then take a photo that is impossible to ident...

Evri unable to deliver, item returned to seller

Item delivery was to go to my local post office, an Evri ParcelShop. from the tracking they made one attempt to deliver it, after working hours, gave up and returned to sender. Seller has the item back, but can't send it again as Evri is saying it wa...

VAT charged a second time on arrival in EU, shipped with Ebay International from US

Order departed from US, entered Europe via Germany, got relabeled by Deutsche Post, and upon arrival in Ireland, Irish customs charge VAT a second time. I assume relabeling might be the issue.I spent hours chatting with ebay support: got kicked off w...

unable to use local post offuces

I used ebay's print a postage label service but I am unable to post the item by Royal Mail. I have been to three different local branches and they all declined the item due to its size. My only option is taking it to the main branch but since there i...

Making an offer

Can anyone help me I cannot make an offer on an item that is accepting offers Thanks

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Rain soaked book. I ordered a book from ebay, and it was left out in the rain by the deliverer. The

I ordered a new book from Ebay. It was left out in the rain by the deliverer. It is damaged but salvageable. I think this is very bad service and shouldn't happen again. It should have been delivered to the house.

Concern about won auction, high-value Mac Studio, unsure if safe to pay

Hello everyone, I recently won an auction for an Apple Mac Studio (2025 model). Market value is around $13,000 but the final price was only about $3,350. The seller has 0 feedback, is based in China (Shenzhen), and offers free economy shipping. I che...

Problem selling 3 identical items

A potential buyer has made an acceptable offer for the 3 identical items I have for sale. He tells me that he is having difficulty making a multiple offer. Does he have to make 3 individual offers for the eBay system to work?

Safety recall

I bought a fly catcher and I have received a recall message. I have contacted the seller and they can't find the item and need more info I have sent a photo of the item and purchase. I need help but I can't get to talk to a human assistant I just kee...

Item Out Of Stock - Item Listed as In Stock - How to obtain refund?

Item Out Of Stock - Item Listed as In Stock - How to obtain refund? Sellers description:IN STOCK Echoes Gallery 1/6 Statue 24hrs later Seller sends message:hi I'm very sorry to inform you that this product is out of stock I paid using credit card. I ...

Cant transfer my cash funds

My funds have been available for sale for 3 days, yet i am not able to withdraw cash. I only got a message back to send a copy of my screen. I have not experienced this before I had to very my accounts a few weeks ago . Is this how it works you now s...

Sold items still showing in active listings.

Hi, I have an issue with items I have sold remaining on ‘active listings’.I raised this back in July, and promised a reply in 48 hours, nothing yet.I have tried deleting them, but they come back. Makes it difficult to keep track or work out what item...

No credit card

Proving age without a credit card

fraudulent schemes on the part of buyers.

I have offered all possible legal options for returning the product as described in the eBay rules, but the buyer categorically refuses to cooperate, claiming that exchanging bank details so that I can transfer the required amount for the shipping la...

Accepting a buyers offer is NOT WORKING when I have ‘time away’ selected - can anyone help please?

I’ve been away for a couple of weeks, and have selected ‘time away’ allowing sales whilst I am away on all my listed items. On two separate items, buyers have made an offer which I have accepted, but instead of the buyer being charged straight away, ...

Click & collect for sellers

My buyer says he chose click & collect when he placed the order, but the despatch label only has his home address on when he says he chose a post office for it to be delivered to where he could collect from. Does anyone know a way round this ?

Sold item - changing post only to collect in person

How do I change an item that has been sold as post only to collect in person. There seems no facility to change it. Do I need to cancel and relist to do this ?

Returning an item to a different country

I purchased a T Shirt from a London based seller Now need to return it as it’s not correct size .Seller has it set up to return it o China at my cost, the cost of return to me is double the cost of the item. Seller does not respond to question. How d...

change the courier or the price

I sell chairs and tables, and the only option offered by eBay is Simple Delivery, which doesn’t allow me to change the courier or the price

Ebay fee charged on Home. Furniture & DIY

I am a business aeller and sell modern reproduction grandfather clocks.I am a little confused on the fees ebay charge - I cannot figure out if the fees are 11.9% or 12.9% on every £500?It is not an antique so I was thinking that it may be classed as ...

Combining postage with Simple Delivery

A buyer has won three autographs in three auctions offering Simple Delivery.I've stated all over my listings that combined postage can only be offered if the items are paid for at the same time, as this is stated on eBay's Simple Delivery guide.My bu...

Listing 2 Pairs of Trainers as one item

Hi,I have 2 pairs of trainers listed and someone has offered to buy both of them. I can list them as one item, which is easier for me and the buyer, but how do I know if the postage label will be correct as the weight will probably only account for o...

Dam

Hi, I’ve recently sold an item, it has arrived with the buyer but damaged, damaged during postal delivery, can anyone please advise? It was sent with Royal Mail 48 tracked through simple post, I have issued a full refund, can anyone advise about my o...

Meta Quest warning

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...

What is a URLO

Trying to sell new ebike battery

Purchased items -resell????

More page layout changes the options have been swapped about but what I can’t get my head around is this new resell option on purchased items

unable to contact seller after receiving product recall message from EBay

I received an email from Ebay on 14/10/2025 detailing a product recall because of fire safety concerns.I have purchased 8 dining chairs from a company called furniture bz . Below are the details 20/10/2021 order 23-07755-03708, 23/10/21 order 09-0776...

How do I contact a human customer advisor

I have someone wanting to bid on an item who lives in Jersey. However, ebay will not accept his bid. Is this because he lives in Jersey. How can I resolve this?

Evri postable

Good morning I was recently looking through a private eBay selling account and I noticed they offer evri postable on most of there items but even when I opt out of royal mail and only leave Evri and picking large letter it still shows as standard tra...

No going to arrive

Brought an item and I know it's not going to arrive, the seller has provided a tracking number but won't post and the item is now relisted multiple times, the feedback now shows this is a habit and the seller has no intention of sending, and only pro...

Issue with Linking Payoneer for Payouts

Dear eBay Support Team, I am reaching out regarding an issue I am facing while trying to complete my seller account setup. My business account details are as follows: Business Name: AURACART LIMITED Business Location: United Kingdom Account Type: Com...

How do i verify my age

How do I verify my age

Invoices cannot be sent for items where eBay manages all or part of the postage.

The global shipping program would not let the buyer raise an invoice so could not pay for a bass guitar I sold them. I tried to send an invoice but got the message "Invoices cannot be sent for items where eBay manages all or part of the postage. Thes...

Dangerous product

I purchased some smart bulbs and within a few days had an email from Ebay telling me I shouldnt use them as they were found to be dangerous, this was confirmed via .gov website. I contacted the seller who was not interested and told me they are safe,...

Problem with tire installation purchased from eBay

Hello! I bought 4 tires with installation included for my car. The seller immediately sent the tires to the service center, where they were supposed to install them. Shortly after, the garage wrote to me that they would not be able to install them an...

Forced to use Simple delivery, DHL never collected from me.

Haven't sold on eBay for a few months because of previous headaches (eBay telling buyers I would deliver faster than amazon prime), just decided to sell a guitar amp. Simple Delivery stated my packaged parcel was "bulky" and I was forced to use DHL, ...

Automated parcel size is too small for the size of the item

Hi, the automated parcel size for the Ebay simple delivery is too small for the size of the item, despite the Ebay AI assistant, correctly identifying the type of bike rack from the brand. The bike roof bards have sold and automated Evri ticket produ...

Withdraw Button Greyed out and won't work

After waiting 2 weeks for "eBay security" checks when adding my bank account details after selling my bike. I now can't even withdraw my funds. I've look through videos forums and everything. I've cleared my safari cache, there isn't a possibility to...

Is there a mass fraud on eBay at the moment? Please be careful

Hi, I’ve noticed in the last month, 40+ Apple iPad Pro’s M4 13” 1tb/2tb (brand new) have been selling at less than £800, some as low as £650 brand new. Any one in the know will realise these cost £2300+ from apple for the 2tb. This is obviously a sca...

Postage

Hi does anyone know if you can opt out of simple delivery. Thanks John

Unable to select quantity, size with my iPad

Why can’t I select an article quantity, size, colour on my iPad recently. It always did work.

eBay won’t let me list an electric bike I want to sell. I get a message saying I’m not eligible.

I have created a listing to sell my electric bike which is now sitting in the draft section as it won’t let me listen electric it as I get a message to say I’m not eligible. How do I overcome thus? Any help appreciated.

Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

sending potential buyers offers

Over the last * 9 months ive probaly sent offers to at least 300 potential buyersgenerally beetween 15 % and 20 % reductionsome of them with multiple " watchersnothing ever comes from theses Does it work for you or is it just me

Restriction

I’m looking for some help please. My son created an account in 2023 (he was 17 at the time), I understand from him it was suspended which I presume was likely as it was a new account and he didn’t respond to a contact message within 30 days. He has r...

Searching

What do you guys think of the fact that ‘back to search results’ feature (a simple easy click) has been removed from e-bay which helped tremendously and so simple to use.

Feedback rating

Help please! I've just come back to eBay after several years away. I used to have 1000s of positive feedbacks but now I seem to have nothing! How can I check?

Bank detail confirmation time?

Hey all, So I set up my account a few weeks back and I've made a sale already... I've set up my bank details and had the penny go in and then come back out as a test transaction. How long does verification take? As this seems to be taking much longer...

Selling used underwear equivolents should be banned - cycling bib shorts

Hi - does anyone think it's a bit peculiar policy for ebay to allow cycling bib shorts to be sold used, when they are at least as impacted by personal hygiene issues as used underwear, which is understandably not allowed to be listed. As a cyclist I ...

Postage labels

Hello allIs there somewhere I can find all the postage labels that I have bought not just for 90 days but since 2 years. Thanks

Getting payed

On Sunday I issued a refund to a buyer because the sphere he bought off of me got lost in the post only for it to turn up on Monday Morning, how do I get my money do I need to get him to return the sphere then resell it.

Buyer's offer is being automatically declined

Although my listing is set to receive offers eBay is declining all offers

Said out for delivery 6 days ago. No further update

I have an item going to the eBay international hub in USA. It said it was out for delivery on 10th September. That is the last update on the tracking. No scan to say delivered. I’m guessing my item is now lost I’ve asked the seller to chase it but is...

Personally deliverig an item listed as collection only.

Is it possible to personally deliver an item listed as collection only?A buyer had purchased a large boxed set of maps.I'd agreed to deliver them whilst holidaying in my campervan.(I spent four days in the vicinity of the buyer)Ebay blocked message f...

Issues with my listing

Yesterday I created my business account, posted my products. Today my customer said that she couldn't find my products on the search bar. Even i saw on my lists say its active, but couldn't find on my search bar when I use my product name. What is th...

refund for incomplete order

I ordered 6 Labubu dolls and only 5 of them arrived. The seller did not have the red doll so that I could send the missing one. They offered to send me the blue one and specified the date by which it should be delivered. There was always a deadline a...

Customer asked for quick postage so I posted outside of eBay with royal mail.how do I alter or let e

Customer asked for quick postage so I posted outside of eBay with royal mail.how do I alter or let ebay know I've posted item

Account Issues- We have offers in the messages but when I click to respond it says there are none

I'm hoping you can help.... I can see offers being made on our items in the messages but when I click to respond it says there are none. I've tried deleting the cache and cookies which hasn't helped. The account is connected to a teams one, but it's ...

Retract Offer to Watchers?

I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!

refund postage on multiple items

hi buyer has purchased 2 items , i can combine but how can i refund one postage label now

Vat free

I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?

Firefox - eBay messages formating has gone awry. Ok In Chrome.

Hi. This happened around a week or so ago, and could have been around the same time as a Windows 11 update. In essence, when I click on my 'Messages', it appears spread over the whole page, as tho' zoomed in to a daft degree. My Firefox is set to the...

Resolved! Notification of Safety recall

I have been notified by EBay that a product i have bought is subject to a safety recall. I have concatenated the seller and they say that the item is not subject to a recall but will not provide me with any details that confirm this. If you follow th...

Returning an item

The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...

Buyer opened a case "not received" then the following day they received. Ebay still holding funds

Ebay have since emailed to say if I don't resolve the issue they will refund the buyer but I have had a message from the buyer to say they have the item and they are happy with the item. but there is no way of telling Ebay so they release my money an...

Signing In

I can sign in to my account using the mobile app on iPhone 14 Pro Max but can’t sign in to Payments, Face ID is confirmed the text received but after entering and submitting it returns to the face ID

expain 'collection' option

Hi, i'm new to selling here. If you wat to sell a big item like furniture, does choosing the 'collection' option mean the buyer must come to your door themself, and if not, can they use a courier company (and pay for that themselves, oviously)Also, i...

Verification on account

Hi, has anyone else having trouble with the verification process? I have now up loaded the required ID told it was a success and then a few hours later same request again? I have repeated the process and spoke with an agent and done what they asked w...

ombudsman

hi has anyone ever had any success with the ombudsman with ebay, we had an email February asking for information and our account would be put on stop until resolved, we provided this information, then they asked for more and more, so cut a long story...

Simple Delivery not used

I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...

EBay Balance

Is anyone else having a struggle to open “eBay Balance”? Since yesterday, I have been inable to open ebay balance to be able to transfer my balance.

A buyer has contacted me to say the item I sold them over 3 years ago is a fake

A buyer has just contacted me to say an item I sold them over 3 years ago is a fake. She has only just found out. One, I would never have sold a fake.Two, how can I be sure that the item she wants to return and have a full refund for is the item I so...

Resolved! Can I sell a sell a skillsaw via collection if I remove the blade?

I have a 240v circular saw and want to sell it via collection only.I am aware that a saw blade cannot to be collected, as age verification is not possible but if I remove its blade can I sell it this way?Many thanks.

Relisting Fees

Hi there, i posted my caravan for sale. Had one bid and the seller wanted to cancel as they'd bought another van. I ensured they sent the cancellation so I would not be charged a final value fee and it was cancelled. I renewed the listing which I mad...

Charge on account after buyer not wanting to purchase vehicle

Hello Ebay why have I now been charged for selling a vehicle that I have not sold. The buyer sent an offer which I accepted only for 12 hours later them to say it was a mistake and no longer wanted. Why is it the seller (me) now has to pay a final se...

Went to buy a pole saw says I need a credit card but don't have one

Went to buy a pole saw on eBay but comes up I need a credit card to verify my age I don't have a credit card as use debit card to pay and no way of contacting eBay anymore by phone like a few years ago you could ring them if I had a problem

Resolved! Buyer didn't pay

I accepted a counter offer from a buyer and a day later a message stating they'd pay that day but wanted me to confirm it was a genuine item, to which I replied. No payment was received and I was told I had to wait 4 days to cancel and put a strike a...

Return and Refund

Hello eBay Team, I hope you are well.I purchased this product (Order Number: 19-13216-11285) from eBay, but unfortunately it was not as described. It stopped working in less than two months.When I tried to return it through eBay, I could not see the ...

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Item that arrived not as described e bay shut my returns case down within 24 hrs without a chance to

I purchased an item that was described as XXL then it was described as a Med fit so the price was reduced on receipt of the item it was a small slim fit it certainly wasn't an adult Med i was told they didn't accept returns i asked Ebay to step in an...

Seller declining request for counterfeit phone

I recently bought a Galaxy S25 Ultra after winning an auction on Ebay. When I contacted the seller advising it was a knock-off, he first expressed surprise, then asked for evidence. After sharing all the evidence, he ghosted me. I requested a return ...

How do you mark a sold item as collected when it is collected by a courier?

I have sold an item and the buyer has arranged a courier to collect it. I've only sold 1 thing under this system before and they had a QR code for me to scan. Obviously this time I won't have that. The buyer says he will send me a code once he receiv...

Somebody has just bought 5 items from me using 5 different usernames, all with zero feedback.

All usernames are similar, and the buyer of each item has the same name. All usernames have zero feedback. What do I need to be wary of here? Help appreciated! Thanks

Templates in description

Many moons ago when I first started selling on eBay there was a lot of kerfuffle about the templates lots of sellers were using within the main body - the description - and that ebay were going to disallow use of those. So I've never gone down that a...

Cannot cotact a supplier to get details on how I return an item to get my refund

Cannot contact a supplier to return unsuitable item/get a refund

HOW TO PRINT OFF THE CORRECT ROYAL MAIL POSTAGE LABEL

I'm only just getting my head around this new way of printing off the labels and then taking them to the post-office to be scanned. I normally sell CDs (singles and albums) which fit in a padded envelope and normally come under Large Letter. However ...

purchase of a 2nd postage label

I have to send a replacement item to a customer.Is it possible to buy another postage label online

How to contact ebay service agents telephone number

Can any one help am pulling my hair out.EBay contacted me couple of weeks ago informing me an item has been recalled as dangerous/faulty and to contact the Seller for a full refund. I've sent an email to seller and seller is ignoring me. I've tried t...

Dhl postage

Hello.So I've sold a kayak on here, preferred collection only. But Ebay offered a dhl option. It's now been sold, but its to big for dhl delivery. How can I change the delivery option to cancel the delivery collection and mark that the buyer is picki...

Hi there, i sold my item that is collection only, my messages are being blocked

Hi there, I have sold an item that is collection only, buyer hasn't paid and I can't reply to their messages, I'm being blocked by ebay

Scammed

Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...

Item collected in person , as opposed to delivery , now can’t get paid!

Hi, i met someone today in person who i sold the item to (we arranged via eBay) they have paid for the item, but i cannot receive my funds, as its saying the next step I must do is dispatch the item. I obviously cannot do this, as the person has alre...

trying to buy a hedge cutter which needs age verification, ebay want credit card details

as i said i am 57 yrs old ebay want a credit card to verify age but i do not have one, as I dont use credit full stop is there any way around this by providing driving licence. i buy stuff for my work and this is really causing a problem

I keep getting you have no active items but I do. Does anyone know what is going on.

I keep getting the message you have no active items but I do. This message comes up every time I go into eBay. I refresh the page and it goes away only to come back the next time I go into eBay. Does this mean no one can see my listings. This would e...

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Change of personal details

I have changed my name following marriage. I have changed this in my account but when Ebay produces invoice to send to a buyer, it still says my old name. I can't find out how to contact someone to ask about this. The automatic chatbot doesn't unders...

Item marked as paid but bank declined

I paid for an item accidentally with a card that I had recently got a replacement for. The status in eBay now says paid but my bank says payment was declined because I used the wrong card. How can I try and pay again now the item is in a Paid state?

Payment for sold auction 35mm colour slides

Ebay have held up payment for my slides sold on auction since 10 August.They were sent by Royal Mail without tracking.How can I prove delivery.Why cannot ebay contact my buyers to establish the facts.This no-payment is bordering on fraud.I demand imm...

Blocked Buyer Registers A Different Profile To Maliciously Buy

A China based buyer I had previously blocked set up another eBay profile and purchased a $350 item from me, simply to disrupt my shop and let the item sit with their local customs office for weeks without collecting it. They ignored weeks of messages...

Payout problem

I put the wrong details in for my bank account but they are checking to confirm it ? How do I change the details to correct them?

Variations

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

Won’t let me print postage label

A customer has opened up a non received item dispute. I’ve responded to them to say I’m sending it today but now the print postage option is gone and it won’t let me get the pre paid label

Simple Delivery is now optional for more items priced £20 or less

Hi, Did anyone else get a message on 5 Sep saying Simple Delivery is optional on low cost items? I listed something 2 days ago for £3, free postage, and was actually able to choose Royal Mail 2nd Class large letter and put the correct weight (100g). ...

making offer

Trying to make an offer on a pair of boots , i enter offer amount but then there is no way of completing offer any further

Incorrect VAT being charged by ebay

Hi,This is something that has bugged me for a while now. I have spoken to several people on the chat help about it but it doesn't seem to be filtering back to anyone that can do something about it. Ebay automatically adds 20% VAT onto purchases impor...

Need to follow up an issue with eBay, but the contact chat is greyed out, how do I contact Ebay?

eBay somehow managed to change the postage option from a large item to a small item when the 'simple delivery' system was introduced. I chatted with eBay and the fault was recognised, and they agreed that I could pay the actual postage and they'd ref...

Resolved! Returning 2 Items to One Seller

Hi there, I would like to return two small items to one seller (when I originally bought the items they came together in the same parcel). When trying to return them it seems I have to do them individually which means double the postage (£7!). Is the...

Post

I’ve booked a parcel for collection by the postman twice now and the postman just isn’t picking the package up. Does anyone know how I can resolve this?

Buyer has reported to me item was missing from parcel when received, how do I deal with this?

Hi,First time a buyer has reported a item was missing/stolen from the parcel I sent to themI got proof of me packaging the item in a sealed envelope and proof of sending it in the post office (receiept)The buyer messaged me stating it was missing fro...

Seller says they cannot ship second hand motorcycle exhaust from Italy to UK

I purchased a second hand motorcycle exhaust from seller in Italy. Seller provided tracking details. Seller now says the cannot export the item from an European country to a non European country, the UK as they don't have the right documentation, acc...

Tyres not as advertised

Bought 2 part worn tyres prior to buying a swt of 4 new tyres in a few months. The 2 tyres the seller stated had been pressure tested etc and the pictures showed the condition to be relatively good. On arrival I paid to have them fitted to the rims, ...

Return of the luxury clothing item with signs of wear

Hi there,I just had a sale with a long pre sale conversation, sending photos and exact dimensions of the white leather vest the client wanted to buy. After the purchase the client the really wanted to have item delivered Friday the latest. Hmm. Two w...

Postage

I cannot find anywhere to add tracking details for an item I have just posted

Refund

I purchased a set of dining chairs around four years ago and now I’ve received a notification from eBay that the product has been recalled for a fire risk.am I eligible for a full refund from the seller.

Buyer wanting refund

I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for...

Seller wont refund Evri cost of £7.39 item

Seller will not refund the full £7.39 cost to return an itemPlease help

Watch not working

I brought a watch that the seller said just needed a new battery as in the loft for ten years, I asked was it working when stored and was told yes, I have put the watch into a jewellers to see if it is that , unfortunately didn’t seem to be the case,...

Why can't I select my postage option?

When listing the item I selected Royal Mail 2nd class letter upto 1kg. Now after it has been purchased I only have the option to send via Yodal or a more expensive option. And not Royal Mail 2nd class letter. Why is that?

Issue With Invalid Return Label – Request for Refund or Valid Label

Hello,I bought this item from a seller, but it wasn’t what I expected, so I decided to return it. The seller sent me a Royal Mail return label, but Royal Mail won’t accept my parcel because of its weight and height. I asked for another label, but the...

Simple Delivery - DHL driver not showing up

Hi, Sold an item to a buyer. Simple Delivery defaults to DHL as the courier because of the size and weight, and it defaulted to the courier picking the item up. This was due last Tuesday, it has been a week and at no point have they turned up. All ad...

Report of a fraudulent website impersonating eBay

I want to report a fraudulent website impersonating eBay.

I am trying to purchase an item that is age restriction .I only have a debit card not a credit card

I am unable to make an age restriction item but I only have a debit card not a credit card so I can’t confirm my age with this process

URLO says no to selling travel cot even if I’ve been selling more than 90 days

Why can’t I sell my travel cot after more than 90 days?

Seller charged for postage when item listed as and buyer had already paid

How do you resolve a double charge for postage when EBay has mistakenly charged both the seller and the purchaser for the item?

faulty phone

i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....

EBay charging me money

Hello I don’t know but eBay is trying to charge money in every 4 days from me I don’t know whether I bought any subscription or what what shall I do

Unable to message sellers

I am unable to send messages to sellers

Paying with balance

Anyone got problem paying with balance, can't use it

Need help regarding temporary restiction

I need some help regarding this massage please ... I try everything but failed..."We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrat...

Pick up location for a sold item being collected is inccorrect

Help! I sold an item earlier today and i have an automated message to say it will be collected by DHL to send to the buyer. However, the address that is listed to collect from me is incorrect. it's an address from about 20 years ago. On my account in...

Can you still send second chance offers?

Hello! A buyer has cancelled their order within minutes of winning an auction. I accepted the cancellation, remembering the second chance offer function... Unfortunately I'm not seeing the option for it. Is it still a function?

simple delivery option as dissapeared

my simple delivery option has dissapeared from my postage optionsany help on this matter appriciated

Why are my messages not going through to people who I want to buy form

I tried contact people but my messages don't go through

Buyer has received item but listing shows as despatched

Hi I have posted a tracked item to a buyer who has received it and has left positive feedback. The item is still showing as despatched and not received. I have contacted buyer to ask if they could mark it as received but they are stating that I have ...

item delivered and the cutomer requeted for refund as item not delivered

hi all.. it happened first time in 6 months. we have shipping handling 1-5 working days. customer palced order on friday and on monday he started messaging i havnt recieved tracking . i responded professionally and he was becoming aggresive. then he ...

Item posted but not able to track

I posted the item to the buyer but they have stated that I haven't received however I don't have a tracking number and feel I am being done

Business sellers fees

Hello everyone. I Have just created a Business account as I am going to be selling from a online shop which is currently under construction so in the meantime, and to run alongside the online shop when it is live I hope to start selling on here. I ha...

Returned item no refund.

I have sent a item back using registered delivery.seller has acknowledged receipt of item no refund given.It has now been 2 weeks and they are not responding to my messages.

ADDING POSTAGE TO A INVOICE FOR AN ITEM I'VE JUST SOLD.

eBay wont let me add postage to an invoice for an item i've just sold.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Autograph identify

Can you help me identify these signatures

Age restriction

Can anyone tell me if there's another way of purchasing age restricted items if I don't have a credit card? I know i could use someone else's card .. but I've been a member for years now

refund

Unable to open the interface of agreeing to refund

False description of shoes

Watch out for this seller, they are selling shoes with the Title Loake, Trickers, Church and shoe trees with the same title when they are clearly Clarkes. They obviously don't have a clue what they are doing, but it's very mis-leading.

fishing rod

can someone call me

Game not received & seller not responding

I pre ordered a game from the seller in September 2024 . The game was due to be released a few months later but was delayed until August 2025 so I contacted the seller in June and was told yes I would still receive my purchase. Now the game has been ...

New seller having trouble adding a bank account

Hello, I am a new seller but long term buyer, I have taken over my account from my husband, and have changed my settings to my name , but when I try to input my bank details the account holder is greyed out , but shows my husbands initial, and I cann...

Item not displaying/searchable

I have two accounts. I listed a BIN item on Friday, it didn't show on searches, or by searching on 'Sellers other items'. After 24 hours I ended it and relisted it again on my second account. Same again... after 24 hours it shows as 'live', but doesn...

Return

Hi I ordered a bunch of Pokémon cards. after receiving found out they were fake and counterfeit. asked seller for return although listing was already gone because of policy violation. anyways still got return accepted on 9th September but in few hour...

Resolved! Item not as described but can't return

Hi,I ordered a puzzle, but it arriving smelling strongly of damp. Because my mum is immunosuppressed, I had to immediately bin the item. I tried talking to the seller, but they were uncooperative. Is it possible I can still get a refund? I can't retu...

Return Tracking hasn’t updated

I have bought a faulty item and was issued a label by the seller to return the item using parcel force. I took the parcel to post office and dispatched it and have a receipt.However on eBay it still hasn’t updated that it has been dispatched and it’s...

broken items

i have recived broken lids to my soup bowls i just recived i have message seller requsting new lids how long do they have to reply ?

Buyer requests delayed postage

Hi! A buyer has just asked me to delay posting the items by a week as they are away. What should I do so I don’t get penalised in any way. Using simple delivery, Thanks

Stop endless unwanted "special offer discounts" into inbox

Hello there. I receive endless "special discount" offers in my inbox - how do I stop this ? Please help

E/Bay can,t send invoice message keeps coming up "try again later" since yesterday.

Tick boxes don,t help need to talk to a person.

Buyer returning an item want

Who pays for postage if the buyer returns an item they don’t want ?

Retro snap-on tools LED sign

Hi, so I sold my NEW snap on LED sign I'd the buyer recived it yesterday, how ever he messaged me saying one of the letters is coming away. Now before I packed it up after testing and taking g pics of it I checked to make sure everything was ok, he l...