Change of personal details

[pellegrina52]

I have changed my name following marriage. I have changed this in my account but when Ebay produces invoice to send to a buyer, it still says my old name. I can't find out how to contact someone to ask about this. The automatic chatbot doesn't understand what I'm saying and just tells me how to change my details.

[john1297576]

I presume that you did click to confirm the change 

1. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.

If you go into your account now does it show new name, if not for some reason your editing has been rejected, so try again.

Have you also edited your bank account? If not as that must be in the same name as your ebay registered name, this would no doubt cause a problem.