Refund cons

I am sure this is not a new problem with EBay users

The money is minimal but  the principles need to be established.

Sequence of events

1 ordered and received item with no problem

2 upon opening noticed that the electrical appliance ( pond pump) that the plug/ adaptor was unearthed  and not safe to use 

3  offered 20% refund as seller pled that returns cost to much

4 offer declined as item unsafe.

5 seller refunds 50% stating falsely that the item was not returned in original condition although not even taken completely out of the box

6  states it is the fault of EBay process

 complaint to EBay seems to suggest there is no problem so my question is

can illegal goods be sold with no support ?

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